Wild Dog Adventure Riding

General => General Bike Related Banter => Topic started by: Straddle on September 11, 2013, 09:39:11 pm

Title: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 11, 2013, 09:39:11 pm
To all potential BMW F800GS Buyers and current owners the following word of caution - you wont get any parts backup from the dealers. I bought a 2013 F800GS with minimal damage from a auction house earlier this year. Ordered parts from Auto Atlantic in Capetown. I had to pay for the parts before it was ordered on the 10 th of July 2013. I was promised delivery within six weeks seeing these parts were on backorder. Up to date no parts and no clue from Auto Atlantic of when the parts are arriving. I came to the conclusion that Auto Atlantic must have taken my money and never ordered the parts from Germany or BMW cannot give any backup whatsoever for these bikes. Auto Atlantic does not respond at all, only promise to have a look at it and never reply back to me. BMW can learn from KTM in this respect, so my advice is never ever let your bmw fall over, you won't get parts.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: BMWPE on September 11, 2013, 09:43:46 pm
 :pot:
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Paul86 on September 11, 2013, 10:07:37 pm
I had a big off with my 800 GS earlier in the year.

Had to replace all the panels and parts on the lefthand side.

Did all of this at Best Auto in Rustenburg and had no problems with parts, some were on backorder from Germany, but arrived soon enough.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: sheldyn on September 11, 2013, 10:10:52 pm
Strange.  I had to order parts and took 2 weeks? 

Sounds like a dodgy dealership to me
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: snortjoppie on September 11, 2013, 10:13:41 pm
To all potential BMW F800GS Buyers and current owners the following word of caution - you wont get any parts backup from the dealers. I bought a 2013 F800GS with minimal damage from a auction house earlier this year. Ordered parts from Auto Atlantic in Capetown. I had to pay for the parts before it was ordered on the 10 th of July 2013. I was promised delivery within six weeks seeing these parts were on backorder. Up to date no parts and no clue from Auto Atlantic of when the parts are arriving. I came to the conclusion that Auto Atlantic must have taken my money and never ordered the parts from Germany or BMW cannot give any backup whatsoever for these bikes. Auto Atlantic does not respond at all, only promise to have a look at it and never reply back to me. BMW can learn from KTM in this respect, so my advice is never ever let your bmw fall over, you won't get parts.

try these guys, they are in JHB but import a lot: Motorrad tech
Motorradtech@gmail.com
011 - 425 6632
0834128742

Good luck!
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: AntVan on September 11, 2013, 10:39:23 pm
BMW has reported issues with their spares system. Google it on the business sites. It's global, it's unpredictable and it's unpopular.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Straddle on September 11, 2013, 10:46:39 pm
Problem is that I had to pay for the parts already and im not going to accept the fact that I wasted 2 months waiting already. Auto Atlantic blames BMW. They say BMW cannot supply these panels. They are a BMW Dealer and I accept that they speak for BMW as a approved representative. I will take this matter up with BMW South Africa and see if I have any luck.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Straddle on September 11, 2013, 10:55:19 pm
BMW has reported issues with their spares system. Google it on the business sites. It's global, it's unpredictable and it's unpopular.
BMW is blaming this for the last couple of months already. Early this year I had the same problem when I ordered a flicker for a GT from Donford. Waited 3 months. This is why I ordered from Atlantic this time, I thought it was the dealer. On 2010/2011 bikes there seem not to be a problem. Only on newer bikes. I think BMW is selling bikes that they cannot backup with parts.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: BlueBull2007 on September 11, 2013, 11:06:01 pm
Strange, I've never had this problem either in RSA or in Peru. Mind you the parts are expensive, but that's the same of KTM as well. In fact its far more expensive in my experience!

Hope you come right.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: MickeyT on September 12, 2013, 12:03:21 am
I ordered a pannier nut for my '07 F650GS single, and was told by Atlantic it would take a week - it is now 3 weeks later, and told me now that the delay is due to strikes in Germany???
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Whaleson on September 12, 2013, 12:16:52 am
The entire left side of my '09 800GS was rebuilt a month ago. Waited 3 weeks for parts. Really does sound like dodgy(or lazy) dealerships to me.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Mzee on September 12, 2013, 05:47:24 am
Even if it was BMW's fault, the dealership should communicate.  I think like the rest that the dealership is the worst culprit here.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: 1ougat on September 12, 2013, 05:53:42 am
en daarom is nie alle dealerships nou bad nie .... shoe hoe kom jy by daai een uit ?

Dit is nou soos om te se omdat ek nog nooit n KTM besit het nie is hulle nou sleg ......?
Klink soos n 2SD redinasie hier ....


Chill n bietjie , gaan ry so n draai op daai 990 en dan is die wereld weer OK .....  :thumleft:
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Pavlovski on September 12, 2013, 06:55:29 am
Dodgy dealership for sure!!

Ordered parts for my '04 1150GS & got it within a week
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: BFG on September 12, 2013, 07:20:43 am
If the dealer isn't prepared to sort this out isn't there something in the CPA that says that you can demand a full refund?
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: the_BOBNOB on September 12, 2013, 07:46:19 am
its the dealer

i rebuilt my rear suspension a while back

needed lots of bushes, spacers etc

both atlantic amd donford told me it can take 3 months or more

i ordered from max bmw in the usa

3 days after i placed the order my stuff was in the mail

and they had to overnight stuff from germany

i now phone the local guys to find out if they have it in stock if they have it i buy from them otherwise i order from overseas
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: kwassi on September 12, 2013, 08:04:14 am
Google is jou vriend

Bmw het supply chain issues op van die parte


http://www.bloomberg.com/news/2013-08-20/bmw-owners-waiting-for-repairs-on-supply-chain-breakdown.html (http://www.bloomberg.com/news/2013-08-20/bmw-owners-waiting-for-repairs-on-supply-chain-breakdown.html)
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: sheldyn on September 12, 2013, 08:09:41 am
Never cease to amaze me the kind of money we spend and the service levels we receive.  Seems to me that once the big purchase  is made we become second class consumers to them.  Had this experience with alpina boksburg.  Amazing service, even after my purchase while i was talking of upgrading to the 800.  Once the salesman knew i wasnt going to upgrade, no more replies to emails etc etc.

Deal with BMW SA, they must sort out your issues...
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: DirtyHarry on September 12, 2013, 08:16:27 am
This is a sad story.
It comes back to the point that you are only a welcomed customer if you intend to spend more money at the dealership.
If you complain or even consider changing the brand you become the enemy.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Rough Rider on September 12, 2013, 08:20:14 am
I have heard that BMW SA will not supply any parts to any bike which has been written off. They have a policy that only they can buy and repair written off bikes.
I heard this from a friend who had a similar issue after he bought a written off 800.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Rough Rider on September 12, 2013, 08:24:42 am
I have also heard that BMW have pulled a dirty on Husqvarna and are refusing to sell spare parts for Husqvarnas with BMW engines, I also heard that they have withdrawn the diagnostic tools (Moss Tool) from all Husqvarna agents worldwide.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Sparky on September 12, 2013, 08:28:04 am
I have heard that BMW SA will not supply any parts to any bike which has been written off. They have a policy that only they can buy and repair written off bikes.
I heard this from a friend who had a similar issue after he bought a written off 800.

How would they know what bike the parts are for ??? Surely you are allowed to buy any part you want.

Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: sheldyn on September 12, 2013, 08:29:38 am
I have heard that BMW SA will not supply any parts to any bike which has been written off. They have a policy that only they can buy and repair written off bikes.
I heard this from a friend who had a similar issue after he bought a written off 800.

How would they know what bike the parts are for ??? Surely you are allowed to buy any part you want.



+1
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Rough Rider on September 12, 2013, 08:30:58 am
I have heard that BMW SA will not supply any parts to any bike which has been written off. They have a policy that only they can buy and repair written off bikes.
I heard this from a friend who had a similar issue after he bought a written off 800.

How would they know what bike the parts are for ??? Surely you are allowed to buy any part you want.



They ask you for the serial numbers when you buy major parts.

But I agree 100% you should be able to buy any part you want.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Jcee on September 12, 2013, 08:33:06 am
Yea..watch out for Atlantic. Recently got a quote for 1200ADV 50,000 service. Bill was R800.00 more than the Quote. I complained and they said I must present proof they sent me a quote. I did and they said I was in credit for next service. Asked for the cash or deposit into my account which they said cannot be done. Asked if I  can use credit to buy another set of gloves ...no problem only in January next year no stock. Will not be going back there...snakes
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Crankshaft on September 12, 2013, 08:43:58 am
Problem is that I had to pay for the parts already and im not going to accept the fact that I wasted 2 months waiting already. Auto Atlantic blames BMW. They say BMW cannot supply these panels. They are a BMW Dealer and I accept that they speak for BMW as a approved representative. I will take this matter up with BMW South Africa and see if I have any luck.

Ek het 'n service issue met Donford gehad.  Hulle wou nie die probleem uit sort nie, toe kontak ek BMW Motorrad SA en stuur vir hulle 'n KAK email om te se hoe swak die handelaar se diens is en hoe hulle BMW se naam deur die modder sleep.

Dit was nie eers 2 dae nie, toe kry ek eers 'n email om te bevestig dat hulle my klagte ontvang het en is besig met 'n ondersoek.  Die volgende dag het BMW SA my self gebel en die dag daarna het Donford my gebel.

So my advies is, moenie wag nie, kontak BMW Motorrad SA.  Kyk op hulle website, die details is daarop.

Laat ons weet wat hulle se van die saak.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: The Artful Dodger on September 12, 2013, 08:58:09 am
Sorry Sorry Sorry !!!

I have worked at Atlantic Motorrad for the past 8 years and yes we are experiencing huge problems with parts from Germany. BMW Germany in order to improve parts delivery changed the the company that distributes their parts. The new company is having theething problems and are busy sorting the problem out.

Please accept our apologies and if you are still having problems please contact me so that I can follow up and communicate back to you.

david.higgs@ bmwdealer.co.za

Please be gentle on me as I am only trying to help!!!!!!!!!!
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: lecap on September 12, 2013, 09:01:59 am
...

Please be gentle on me as I am only trying to help!!!!!!!!!!


What I said on another thread. Don't flog the dealers for they are not the culprits.
They actually might suffer more than you.
You might just get pissed off with your toy and sell it or throw it into the next farm dam.

For the dealer and their staff it's their job and existence.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: AdrianL on September 12, 2013, 09:20:39 am
Sorry Sorry Sorry !!!

I have worked at Atlantic Motorrad for the past 8 years and yes we are experiencing huge problems with parts from Germany. BMW Germany in order to improve parts delivery changed the the company that distributes their parts. The new company are having theething problems and are busy sorting the problem out.

Please accept our apologies and if you are still having problems please contact me so that I can follow up and communicate back to you.

david.higgs@ bmwdealer.co.za

Please be gentle on me as I am only trying to help!!!!!!!!!!

Dave, you should change your Forum name if you want to be taken seriously !! That name sure applies to a Salesman  :laughing4:
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: The Artful Dodger on September 12, 2013, 09:26:45 am
Guilty as charged!!

Thanks
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: J3THRO on September 12, 2013, 10:18:55 am
...

Please be gentle on me as I am only trying to help!!!!!!!!!!


What I said on another thread. Don't flog the dealers for they are not the culprits.
They actually might suffer more than you.
You might just get pissed off with your toy and sell it or throw it into the next farm dam.

For the dealer and their staff it's their job and existence.

Hi lecap I respectfully disagree there. Why then do they not state that when you ask for the parts to be ordered? Why did they say 6 weeks initially and if they only started having problems after he ordered it why did the dealer not contact him to say that they are having a problem? I think 1 phone call would have made a huge difference. They are way too eager to take our money and then comes the uhm and ahh after you have had to go on the forum to moan about it. This is not Tata, this is BMW for heavens sake. You would expect a phone call at least. We pay big bucks for these bikes because it is BMW and if something goes wrong you know they have your back. I realise he did not buy the bike from them but still he is a customer and in future he will be returning for services etc.
Vat jou pak soos n man BMW.
Rant off
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: the_BOBNOB on September 12, 2013, 10:57:45 am
Sorry Sorry Sorry !!!

I have worked at Atlantic Motorrad for the past 8 years and yes we are experiencing huge problems with parts from Germany. BMW Germany in order to improve parts delivery changed the the company that distributes their parts. The new company is having theething problems and are busy sorting the problem out.

Please accept our apologies and if you are still having problems please contact me so that I can follow up and communicate back to you.

david.higgs@ bmwdealer.co.za

Please be gentle on me as I am only trying to help!!!!!!!!!!


i want to support the local dealers but you guys are not making it easy or pleasant for us to support you

my parts was/is a good example

how can bmw north america get parts from bmw germany overnight and we have to wait 3months+ ???

this is not the teething problems for the new company now - when i ordered my parts it was end of last  year

auto atlantic told me 3 months but they cannot gaurantee it will be here in 3 months ???

thats just ridiculous my motorcycle is not a toy its my main transport - i cannot wait 3 months for parts

so asked max bmw in north america

they said

we have this
we have this
we dont have this need to get it from bmw north america
we dont have this need to get it from bmw germany

3 days later they had everything and i had a tracking number ???

Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Welsh on September 12, 2013, 11:08:39 am
I heard elsewhere, there is not a single R1150 clutch plate to be found in the UK, INCLUDING from the independents..... huge problems ::) ::)
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: lecap on September 12, 2013, 11:21:55 am
I heard elsewhere, there is not a single R1150 clutch plate to be found in the UK, INCLUDING from the independents..... huge problems ::) ::)

Your problem you and your WWII scrap! :lol8:
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: TheBear on September 12, 2013, 12:03:01 pm
To all potential BMW F800GS Buyers and current owners the following word of caution - you wont get any parts backup from the dealers. I bought a 2013 F800GS with minimal damage from a auction house earlier this year. Ordered parts from Auto Atlantic in Capetown. I had to pay for the parts before it was ordered on the 10 th of July 2013. I was promised delivery within six weeks seeing these parts were on backorder. Up to date no parts and no clue from Auto Atlantic of when the parts are arriving. I came to the conclusion that Auto Atlantic must have taken my money and never ordered the parts from Germany or BMW cannot give any backup whatsoever for these bikes. Auto Atlantic does not respond at all, only promise to have a look at it and never reply back to me. BMW can learn from KTM in this respect, so my advice is never ever let your bmw fall over, you won't get parts.

It does seem your issue is with Auto Atlantic and not so much BMW itself.  Why not call another BMW dealer and ask them about the availability of parts?
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: TheBear on September 12, 2013, 12:06:39 pm
I have heard that BMW SA will not supply any parts to any bike which has been written off. They have a policy that only they can buy and repair written off bikes.
I heard this from a friend who had a similar issue after he bought a written off 800.

Can't see this being true as they would not know the status of the bike you are buying parts for.  I have never been asked for a chassis number when ordering parts. 
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: TheBear on September 12, 2013, 12:13:29 pm

Please be gentle on me as I am only trying to help!!!!!!!!!!


HAHAAAAAAAAA!  And your forum name is The Artful Dodger.  Super ironic.  ;-)

Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Rough Rider on September 12, 2013, 12:39:55 pm
I have heard that BMW SA will not supply any parts to any bike which has been written off. They have a policy that only they can buy and repair written off bikes.
I heard this from a friend who had a similar issue after he bought a written off 800.

Can't see this being true as they would not know the status of the bike you are buying parts for.  I have never been asked for a chassis number when ordering parts. 

I was just relaying what I was told; next time I see my friend I will get more details from him.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Straddle on September 12, 2013, 01:03:03 pm
I have heard that BMW SA will not supply any parts to any bike which has been written off. They have a policy that only they can buy and repair written off bikes.
I heard this from a friend who had a similar issue after he bought a written off 800.
Lets open that can of worms. Say I have an accident with my new GS 800 2013 model 1340km on the clock. I take it to a BMW dealer for a quote. The bike is then written off because the quote exceed say R 75 000,00. I then price the damage through another reputable workshop and find out that I can fix the bike for R 40 000,00 with parts quoted by BMW. I submit this quote and the insurance is happy to pay but here is the catch - BMW cannot supply the parts - So what do I do - I keep my mouth shut, take the new bike and let the Insurance take the knock. Im not saying this is the case but it can well be.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Straddle on September 12, 2013, 01:18:52 pm
Sorry Sorry Sorry !!!

I have worked at Atlantic Motorrad for the past 8 years and yes we are experiencing huge problems with parts from Germany. BMW Germany in order to improve parts delivery changed the the company that distributes their parts. The new company is having theething problems and are busy sorting the problem out.

Please accept our apologies and if you are still having problems please contact me so that I can follow up and communicate back to you.

david.higgs@ bmwdealer.co.za

Please be gentle on me as I am only trying to help!!!!!!!!!!

Thanks David, I spoke to you if you can recall on Tuesday, you promised feedback yesterday, got an email this morning (not yesterday as promised) in which you apologize. I accept your apologies but still have no dates of when parts arriving. It can still take another 8 weeks and all BMW do is apologize. Please give me dates. If you want me to lodge my complaint with BMW MOTORAD directly Im more than willing to do so and put pressure to get this resolved but will gladly leave it with you if you say so.  ;DI will naturally be very impressed if BMW supply me with a bike that my son can use (he already missed 4 trips) while awaiting the arrival of these parts. ;D
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Mark Hardy on September 12, 2013, 01:35:21 pm
I heard elsewhere, there is not a single R1150 clutch plate to be found in the UK, INCLUDING from the independents..... huge problems ::) ::)

Take the clutch plate to Ferobrake  and they will reline it for you, actually take the whole clutch plate/pressure plate and fly wheel and let them service it. Before I moved up to JHB I worked for Ferobrake Empangeni, we did a couple there. Cost waaaaay less than buying from BMW.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: TheBear on September 12, 2013, 01:46:26 pm
I have heard that BMW SA will not supply any parts to any bike which has been written off. They have a policy that only they can buy and repair written off bikes.
I heard this from a friend who had a similar issue after he bought a written off 800.
Lets open that can of worms. Say I have an accident with my new GS 800 2013 model 1340km on the clock. I take it to a BMW dealer for a quote. The bike is then written off because the quote exceed say R 75 000,00. I then price the damage through another reputable workshop and find out that I can fix the bike for R 40 000,00 with parts quoted by BMW. I submit this quote and the insurance is happy to pay but here is the catch - BMW cannot supply the parts - So what do I do - I keep my mouth shut, take the new bike and let the Insurance take the knock. Im not saying this is the case but it can well be.

The story that BMW (or any other manufacturer) won't supply parts for a written-off bike is urban legend, or rumour or just plain balderdash.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Straddle on September 12, 2013, 01:57:32 pm
I have heard that BMW SA will not supply any parts to any bike which has been written off. They have a policy that only they can buy and repair written off bikes.
I heard this from a friend who had a similar issue after he bought a written off 800.
Lets open that can of worms. Say I have an accident with my new GS 800 2013 model 1340km on the clock. I take it to a BMW dealer for a quote. The bike is then written off because the quote exceed say R 75 000,00. I then price the damage through another reputable workshop and find out that I can fix the bike for R 40 000,00 with parts quoted by BMW. I submit this quote and the insurance is happy to pay but here is the catch - BMW cannot supply the parts - So what do I do - I keep my mouth shut, take the new bike and let the Insurance take the knock. Im not saying this is the case but it can well be.

The story that BMW (or any other manufacturer) won't supply parts for a written-off bike is urban legend, or rumour or just plain balderdash.
Its not a question of will they supply, but can they supply in a reasonable time (in BMW case it seems like 3 to 12 months would be a reasonable time)
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Straddle on September 12, 2013, 01:59:22 pm
I have heard that BMW SA will not supply any parts to any bike which has been written off. They have a policy that only they can buy and repair written off bikes.
I heard this from a friend who had a similar issue after he bought a written off 800.
Lets open that can of worms. Say I have an accident with my new GS 800 2013 model 1340km on the clock. I take it to a BMW dealer for a quote. The bike is then written off because the quote exceed say R 75 000,00. I then price the damage through another reputable workshop and find out that I can fix the bike for R 40 000,00 with parts quoted by BMW. I submit this quote and the insurance is happy to pay but here is the catch - BMW cannot supply the parts - So what do I do - I keep my mouth shut, take the new bike and let the Insurance take the knock. Im not saying this is the case but it can well be.

The story that BMW (or any other manufacturer) won't supply parts for a written-off bike is urban legend, or rumour or just plain balderdash.
Its not a question of will they supply, but can they supply in a reasonable time (in BMW case it seems like 3 to 12 months would be a reasonable time)
Look at my avatar and you see a wilddog waiting for BMW parts
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: TheBear on September 12, 2013, 02:20:20 pm
Its not a question of will they supply, but can they supply in a reasonable time (in BMW case it seems like 3 to 12 months would be a reasonable time)

I responded to a person who stated that BMW refuses to supply parts for written-off bikes.  Sort off a sideline discussion of the slow supply discussion.

Personally, I have yet to wait for a part for more than a day, but I have to admit, I did not require parts in the last month or so.

Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: badseed on September 12, 2013, 04:23:36 pm
My experience with my BM scooter was the same. New bike standing waiting for parts for a recurring problem and they can't tell me when the parts will be available . Rumors from a friend at BMW Germany that the factory has no stock didn't give me much hope. I think the motor rad bubble is about to burst.

Just go to any BM dealer and see lines of new models standing in the workshop waiting for warranty parts. What are are the chances when they go out of warranty?
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: TheBear on September 12, 2013, 05:23:39 pm
My experience with my BM scooter was the same. New bike standing waiting for parts for a recurring problem and they can't tell me when the parts will be available . Rumors from a friend at BMW Germany that the factory has no stock didn't give me much hope. I think the motor rad bubble is about to burst.

Just go to any BM dealer and see lines of new models standing in the workshop waiting for warranty parts. What are are the chances when they go out of warranty?

Bad for BMW,  but then,  just amongst my riding friends the past few years.

- DL1000 waited 23 working days for a voltage regulator.
- CBR600RR waited o weeks for an ECU.
- KLR650 waited 5 weeks for a ECU



Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: 2StrokeDan on September 12, 2013, 05:42:33 pm
en daarom is nie alle dealerships nou bad nie .... shoe hoe kom jy by daai een uit ?

Dit is nou soos om te se omdat ek nog nooit n KTM besit het nie is hulle nou sleg ......?
Klink soos n 2SD redinasie hier ....


Chill n bietjie , gaan ry so n draai op daai 990 en dan is die wereld weer OK .....  :thumleft:


Since you dragged me in here, please supply proof of where I said that all dealers are bad?? It's not the dealers, it's the magnitude of different Chinese suppliers that's letting them down.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: subie on September 12, 2013, 05:55:13 pm
en daarom is nie alle dealerships nou bad nie .... shoe hoe kom jy by daai een uit ?

Dit is nou soos om te se omdat ek nog nooit n KTM besit het nie is hulle nou sleg ......?
Klink soos n 2SD redinasie hier ....


Chill n bietjie , gaan ry so n draai op daai 990 en dan is die wereld weer OK .....  :thumleft:


Since you dragged me in here, please supply proof of where I said that all dealers are bad?? It's not the dealers, it's the magnitude of different Chinese suppliers that's letting them down.

Het nou net n maand gewag vir n part vir honda XR 125. Die part moet van China af kom. Het die part gekry
met honda logo en alles op en groot "Made in China". Die part is toe verkeerd bestel deur Honda Centurion en nou seker nog n maand wag.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: whitedelight on September 12, 2013, 05:55:56 pm
I know this does not help much in this discussion but the longest I had to wait for a Yamaha part is 24 hours.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: TheBear on September 12, 2013, 06:11:04 pm
en daarom is nie alle dealerships nou bad nie .... shoe hoe kom jy by daai een uit ?

Dit is nou soos om te se omdat ek nog nooit n KTM besit het nie is hulle nou sleg ......?
Klink soos n 2SD redinasie hier ....


Chill n bietjie , gaan ry so n draai op daai 990 en dan is die wereld weer OK .....  :thumleft:


Since you dragged me in here, please supply proof of where I said that all dealers are bad?? It's not the dealers, it's the magnitude of different Chinese suppliers that's letting them down.

Sadly Dan,  you have it spot-on.  It will eventually be a issue with all manufacturers who outsource to China.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: 2StrokeDan on September 12, 2013, 06:21:16 pm
I know this does not help much in this discussion but the longest I had to wait for a Yamaha part is 24 hours.

Indeed. Even the oldies.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: wackhead on September 12, 2013, 06:43:04 pm
Obviously some big problems with spares and too little stock held in South Africa. BMW is supposed to be a premium brand but the brand is only as good as the after-sales service which seems to be disgusting. BMW needs a major kick to the ass to make them wake up and sacrifice some profit to a larger local inventory.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: 2StrokeDan on September 12, 2013, 06:47:52 pm
I heard elsewhere, there is not a single R1150 clutch plate to be found in the UK, INCLUDING from the independents..... huge problems ::) ::)

Look on the bright side of life, there is fortunately only one plate. Imagine the your Boxer had a multi-plate clutch like the Japanese bikes! :imaposer:
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: TheBear on September 12, 2013, 07:54:55 pm
I know this does not help much in this discussion but the longest I had to wait for a Yamaha part is 24 hours.

Haven't had a Yamie for some years and the last I had was a 700 Raptor quad.  Only waited for a part once and then only 48 hours.

Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Dux on September 12, 2013, 09:28:02 pm
I know this does not help much in this discussion but the longest I had to wait for a Yamaha part is 24 hours.

Ordered spares from a Yamaha dealer yesterday , they contacted me earlier today to inform me that the spares had arrived .
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Straddle on September 12, 2013, 10:08:11 pm
I think what should happen is that BMW must start scalping new bikes for spares instead of selling them, at least there will be happy customers. I would rather have my name on a waiting list for a new bike than on a parts waiting list.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Straddle on September 12, 2013, 10:12:33 pm
Sorry Sorry Sorry !!!

I have worked at Atlantic Motorrad for the past 8 years and yes we are experiencing huge problems with parts from Germany. BMW Germany in order to improve parts delivery changed the the company that distributes their parts. The new company is having theething problems and are busy sorting the problem out.

Please accept our apologies and if you are still having problems please contact me so that I can follow up and communicate back to you.

david.higgs@ bmwdealer.co.za

Please be gentle on me as I am only trying to help!!!!!!!!!!

Thanks David, I spoke to you if you can recall on Tuesday, you promised feedback yesterday, got an email this morning (not yesterday as promised) in which you apologize. I accept your apologies but still have no dates of when parts arriving. It can still take another 8 weeks and all BMW do is apologize. Please give me dates. If you want me to lodge my complaint with BMW MOTORAD directly Im more than willing to do so and put pressure to get this resolved but will gladly leave it with you if you say so.  ;DI will naturally be very impressed if BMW supply me with a bike that my son can use (he already missed 4 trips) while awaiting the arrival of these parts. ;D
As the Artfull Dodger you can actually report back in this fred so that all dogs with BMW's can sleep at easy
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Bill the Bong on September 13, 2013, 07:34:42 am
I know this does not help much in this discussion but the longest I had to wait for a Yamaha part is 24 hours.

Ordered spares from a Yamaha dealer yesterday , they contacted me earlier today to inform me that the spares had arrived .


I ordered a spare for a KTM this morning and they already phoned me last week to say it was ready.  Since we are playing the one-upmanship game.   :P
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Battlestar on September 13, 2013, 08:15:22 am
http://www.autonews.com/article/20130911/COPY01/309119960/bmw-will-fix-supply-chain-delays-by-months-end-execs-say#axzz2ekbdoUu4 (http://www.autonews.com/article/20130911/COPY01/309119960/bmw-will-fix-supply-chain-delays-by-months-end-execs-say#axzz2ekbdoUu4)

Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: lecap on September 13, 2013, 08:23:12 am
...Look at my avatar and you see a wilddog waiting for BMW parts

:laughing4:
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: DavidMorrisXp on September 13, 2013, 08:59:54 am
I think what should happen is that BMW must start scalping new bikes for spares instead of selling them, at least there will be happy customers. I would rather have my name on a waiting list for a new bike than on a parts waiting list.

 :thumleft:
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: TheBear on September 13, 2013, 09:12:01 am
I think what should happen is that BMW must start scalping new bikes for spares instead of selling them, at least there will be happy customers. I would rather have my name on a waiting list for a new bike than on a parts waiting list.

Easy to say, but I am not at all sure, you would sit there waiting patiently while your bike is being scalped for parts for my bike.  I think, from a business point of view, BMW will agree with me and get your bike to you soonest, before you buy a KTM or Yamaha.  Me, I am captive and have to wait.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: badseed on September 13, 2013, 11:04:41 am
Perhaps you don't use your bike to get to work or earn your living.
Sorry boss but I'm waiting for spares until Jan 2014 and I'll be at work then.

To client. I'll deliver Jan 2014 . See you then
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: DSNewbie on September 13, 2013, 11:19:31 am
Perhaps you don't use your bike to get to work or earn your living.
Sorry boss but I'm waiting for spares until Jan 2014 and I'll be at work then.

To client. I'll deliver Jan 2014 . See you then

 :thumleft:, please don't be late.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Straddle on September 13, 2013, 04:55:18 pm
Just an update on the fred - the artfull dodger is not as dodgy as his name suggests - Dave did respond to me - Not with the answer that im waiting for but at least an honest one. I have contacted BMW Customer support and eagerly await their response promised to me no later than Monday. I think the time is right to form "BMW AWAITING PART ANONYMOUS" in short BAPA and start toy-toying in front of their dealers with slogans like "Away with the GS - Long live the KTM"
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: MINZI on September 13, 2013, 07:52:23 pm
Maybe you should think about changing the heading of this tread. It has nothing to do with the F800GS, but rather BMW service and parts availability.  :peepwall:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 19, 2013, 01:00:19 pm
Just an update - Auto Atlantic advised me to contact BMW Service Support - Phoned last week and spoke to Bethual - Promised feedback on Monday - Send follow up email - Thus far no response - BMW WTF is going on?
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Mzee on September 19, 2013, 01:14:05 pm
Sell you bikes. :sip:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: lecap on September 19, 2013, 02:10:12 pm
And buy an M6 maybe?
Irate M6 owner's DIY fix news story and video link (http://cars.aol.co.uk/2013/09/18/angry-bmw-owner-takes-it-out-on-his-own-m6/)

:evil6:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: sheldyn on September 19, 2013, 04:17:46 pm
Scary stuff.  I can accept if there is a problem while they change systems etc.  i cant accept a complete lack of communication with clients.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 19, 2013, 04:33:47 pm
Sell you bikes. :sip:
2013 BMW F800GS for sale - 1340km on the clock - Only in need of minor body panels and airbox snorkel. Will drop R 10 000 of my price of R 95 000,00. Parts is no problem because after all, this is a state of the art, best value for money DS Bike from BMW, which is after all the most prestigious manufacturer of Adventure Bikes.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 19, 2013, 04:40:24 pm
Scary stuff.  I can accept if there is a problem while they change systems etc.  i cant accept a complete lack of communication with clients.
It is pathetic to say the least. The problem I think is that BMW MOTORAD cannot get answers from Germany but that is no excuse. If I dont get any feedback im going to print flyers and distribute them at BMW dealers making buyers aware of this problem.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: lecap on September 19, 2013, 05:15:02 pm
Scary stuff.  I can accept if there is a problem while they change systems etc.  i cant accept a complete lack of communication with clients.
It is pathetic to say the least. The problem I think is that BMW MOTORAD cannot get answers from Germany but that is no excuse. If I dont get any feedback im going to print flyers and distribute them at BMW dealers making buyers aware of this problem.

The BMW choirboys with the R1200GS LC with the problems which must not be named will come and beat you up :evil6:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: AntVan on September 19, 2013, 06:36:28 pm
Not at all. I acknowledge that there are issues with parts distribution.

I'm just still happy with my BMW. And I hope I don't need parts soon.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Crankshaft on September 19, 2013, 09:01:01 pm
Scary stuff.  I can accept if there is a problem while they change systems etc.  i cant accept a complete lack of communication with clients.
It is pathetic to say the least. The problem I think is that BMW MOTORAD cannot get answers from Germany but that is no excuse. If I dont get any feedback im going to print flyers and distribute them at BMW dealers making buyers aware of this problem.

The BMW choirboys with the R1200GS LC with the problems which must not be named will come and beat you up :evil6:

 :sip:  Nee ons sal nie.  In hierdie geval is dit nie die LC wat die probleem is nie, dis die BMW dealer wat nie kan parte supply nie...
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Crankshaft on September 19, 2013, 09:02:06 pm
Scary stuff.  I can accept if there is a problem while they change systems etc.  i cant accept a complete lack of communication with clients.
It is pathetic to say the least. The problem I think is that BMW MOTORAD cannot get answers from Germany but that is no excuse. If I dont get any feedback im going to print flyers and distribute them at BMW dealers making buyers aware of this problem.

Kyk of Facebook of hulle 'n page het en gaan sit 'n post op om te se hoe swak hulle parts availability is.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 19, 2013, 09:11:00 pm
Scary stuff.  I can accept if there is a problem while they change systems etc.  i cant accept a complete lack of communication with clients.
It is pathetic to say the least. The problem I think is that BMW MOTORAD cannot get answers from Germany but that is no excuse. If I dont get any feedback im going to print flyers and distribute them at BMW dealers making buyers aware of this problem.

The BMW choirboys with the R1200GS LC with the problems which must not be named will come and beat you up :evil6:

How will they get to you to beat you up?? They are too scared of the problem which must not be named! :ricky:
Title: Re:
Post by: AntVan on September 19, 2013, 10:32:02 pm
Oops! Yawn. He did it again. Yawn. Jy moet 'n boring lewe hÍ.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Odd Dog on September 20, 2013, 07:34:39 am
This temporary "problem" seems to have some non BMW owners really worried.  :crybaby2:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 20, 2013, 07:42:43 am
This temorary "problem" seems to have some non BMW owners really worried.  :crybaby2:
2 to 3 months would be a temporary problem, not 9 months and I think that once sales of new BMW bikes take a knock, then BMW will rectify the problem. The feeling that I get like one dog previously said is that once you bought a BMW, your their captive, like I am at the moment, and trust me that is not a nice feeling.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Coala on September 20, 2013, 07:52:34 am
and start toy-toying in front of their dealers with slogans like "Away with the GS - Long live the KTM"

And you seriously think KTM parts are just a phone call away.  Though i feel for you, you can run into this problem with most manufacturers at one stage or another.  Best advise: build relationships with your dealerships : then the guys will go out of their way to assist, and where they cannot, you know they tell you the truth and you trust them to stand up for you as customer.
Title: Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
Post by: Straddle on September 20, 2013, 08:05:33 am
and start toy-toying in front of their dealers with slogans like "Away with the GS - Long live the KTM"

And you seriously think KTM parts are just a phone call away.  Though i feel for you, you can run into this problem with most manufacturers at one stage or another.  Best advise: build relationships with your dealerships : then the guys will go out of their way to assist, and where they cannot, you know they tell you the truth and you trust them to stand up for you as customer.
Never said KTM parts is a phone call away. My 990 R is my second KTM. I went through a lot of parts on my bikes already. Never had to wait longer than a week. 90% of the shelf. 3 weeks if parts have to come from overseas. BMW 3 months, paid upfront and they cant or dont even bother to give feedback. They have my money so come one, this is like the scammers out there, they tell you they have something for sale, you pay and never get the item or any feedback.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 20, 2013, 08:17:23 am
I just wanna add that I think the GS 800 is a awesome dualpurpose bike, so im not knocking the product but only the supplier.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 20, 2013, 08:36:36 am
Just an update, spoke to Bethual BMW Customer support 5 minutes ago. It went like this -
Me - Hi Bethual ref no to my case
Bethual - Uhmm
Me - You promised feedback on Monday
Bethual - Uhmm.....................Sorry who are you again
Me - I have sent you a follow up email on Monday regarding this matter
Bethual - What is your email adress
Me - Supply email
Bethual - O yes i found it now
ME - Feedback please
Bethual - Sorry sir ill get back to you
Me - Thank you and have a nice day.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: badseed on September 20, 2013, 09:16:10 am
Building relationships with the dealer , what crap. They sell the product not because they want to be your mate , but to make a profit.  Their responsibility is to maintain the back up and parts supply. Like my scooter that I eventually forced them to take back because they have no idea when the parts would be here or how to fix the thing that it stays fixed more than 500km. I get jumpy when KTM take two weeks to get my parts from Austria. My C650GT BM scooter needed disc pads after 9000km and it took Donfords 6 weeks to scource what is a basic consumerble part (that should last more than 9000km).
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: badseed on September 20, 2013, 09:21:04 am
Just to get this straight , I am not a blind KTM fan , I have owned a few new BM's over the years as well as numerous Hondas , Kawasakis , Yamaha's and a Vespa and the only bad experience so far has been with BMW. Even my office run around Vuka has been more reliable . I don't know about parts for the Vuka because I have never needed any.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 20, 2013, 01:59:06 pm
Received from BMW Customer support - My concern is that if a part is not invoiced in AG (Germany) it means they either dont have stock or available stock hasn't been allocated to this order. This answer below is the one I needed to hear when I paid 3 months ago.

Herewith the latest update on your parts,

 

Part Numbers

 

46638534974 - invoiced yesterday in AG, expected in 5 working days if there are no delays at customs

46638534980 - not yet invoiced as yet, I have followed up on this with AG

13717679333 - we have x 2 in stock, it should allocated to the dealer

 

Regards

 

BMW (South Africa) (Pty) Ltd

Mr. Bethuel Thembinkosi Shabalala
Customer Care Representative
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TeeJay on September 20, 2013, 02:45:12 pm
Even the grammar leaves much to be desired  :pot:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 20, 2013, 03:30:26 pm
Even the grammar leaves much to be desired  :pot:

Well,  he can always decide whether he'd. like parts or give grammar lessons.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TeeJay on September 20, 2013, 03:40:48 pm
Even the grammar leaves much to be desired  :pot:

Well,  he can always decide whether he'd. like parts or give grammar lessons.

Why is it so difficult to expect both.....timeous parts and good English...from anyone....but especially from BMW.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 20, 2013, 03:56:50 pm
Even the grammar leaves much to be desired  :pot:

Well,  he can always decide whether he'd. like parts or give grammar lessons.

Why is it so difficult to expect both.....timeous parts and good English...from anyone....but especially from BMW.

Ja.  Troo.  Not two difficult I suppose.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TeeJay on September 20, 2013, 04:27:11 pm
Even the grammar leaves much to be desired  :pot:

Well,  he can always decide whether he'd. like parts or give grammar lessons.

Why is it so difficult to expect both.....timeous parts and good English...from anyone....but especially from BMW.

Ja.  Troo.  Not two three difficult I suppose.

Fixed  :imaposer:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 1ougat on September 21, 2013, 08:06:41 am
zye arr germans remembr............. :imaposer:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: teebag on September 21, 2013, 10:24:10 am
Also not had much luck waiting for parts from Atlantic...

Part one - still waiting 18months later, well not really found elsewhere.
Part two - still waiting 3months later, well not really, repaired expensive part myself.

They have still to let me know when said parts will be available  ::)
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 21, 2013, 10:43:50 am
Also not had much luck waiting for parts from Atlantic...

Part one - still waiting 18months later, well not really found elsewhere.
Part two - still waiting 3months later, well not really, repaired expensive part myself.

They have still to let me know when said parts will be available  ::)

Sjoe! Which parts are these?
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: teebag on September 21, 2013, 12:25:28 pm
Part1 = BMC air filter, which they do claim to supply, and can't blame Germany for that.
Part2 = Ignition switch, was told I had to replace it, opened it up and sorted it out myself
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Mzee on September 22, 2013, 07:22:44 am
How did this story end?
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 22, 2013, 07:56:50 am
How did this story end?
Did not end yet, I only got the reply back, no parts in my hand yet.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Crankshaft on September 25, 2013, 05:54:38 pm
Dit begin al hoe meer klink soos 'n supplier wat sy kliente skoef!!! :deal: :sip:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 25, 2013, 05:58:53 pm
Dit begin al hoe meer klink soos 'n supplier wat sy kliente skoef!!! :deal: :sip:

Om die kliŽnt the skroef moet jy iets,  teen 'n vet wins aan hom lewer.  As jy dit nie kan doen nie skroef jy net jou eie winsmarge en reputasie.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 25, 2013, 09:10:35 pm
Dit begin al hoe meer klink soos 'n supplier wat sy kliente skoef!!! :deal: :sip:
BMW is besig om my te skroef en my moer te strip
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 27, 2013, 10:42:13 pm
BMW moved to new premises. No word from BMW.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 28, 2013, 08:43:45 am
Almal weet erk is n Yamaha fan, maar nie n blinde een nie. As Yamaha my ooit kak sou probeer verkoop, of soos die arme BMW skepsels vir onderdele laat wag, stuur ek hulle in hul moere. Verseker.

BMW was al die jare kundiges op die gebied van die klient laat dink dat dit n besondere voorreg is wanneer Duitse "kundiges" hul tyd opoffer om aan kliente aandag te bestee.
Ek het dit gesien baie jare gelede by Trefco, en dit gaan steeds voort hier en nou.
R1000 vir 4 liter olie is n onlangse voorbeeld, en wat se die BMW fanklub? "As jy n R150 000 fiets koop, moet jy sulke duur onderdele kan bekostig"  :xxbah: :patch: :eek7:

Soos die ekonomie stywer trek, sal kliente ook meer krities begin kyk na wat hul ontvang vir hul geldjies, en dit is wanneer hierdie kunsmatige borrel gaan bars.

BMW het GEEN verskoning, ek het onlangs R10 000 se onderdele bestel tussen n 1983 RD350, en n 1976 175 Enduro, en het alles behalwe die RD se versnellerkabel binne 48ure gekry.
Die versnellerkabel moes ek verdomp 7 dae voor wag! :patch:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: J-dog on September 28, 2013, 08:54:52 am
zye arr germans remembr............. :imaposer:

german?

Mr. Bethuel Thembinkosi Shabalala
Customer Care Representative

 :imaposer: :imaposer: :imaposer:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 28, 2013, 09:05:34 am
Almal weet erk is n Yamaha fan, maar nie n blinde een nie. As Yamaha my ooit kak sou probeer verkoop, of soos die arme BMW skepsels vir onderdele laat wag, stuur ek hulle in hul moere. Verseker.

BMW was al die jare kundiges op die gebied van die klient laat dink dat dit n besondere voorreg is wanneer Duitse "kundiges" hul tyd opoffer om aan kliente aandag te bestee.
Ek het dit gesien baie jare gelede by Trefco, en dit gaan steeds voort hier en nou.
R1000 vir 4 liter olie is n onlangse voorbeeld, en wat se die BMW fanklub? "As jy n R150 000 fiets koop, moet jy sulke duur onderdele kan bekostig"  :xxbah: :patch: :eek7:

Soos die ekonomie stywer trek, sal kliente ook meer krities begin kyk na wat hul ontvang vir hul geldjies, en dit is wanneer hierdie kunsmatige borrel gaan bars.

BMW het GEEN verskoning, ek het onlangs R10 000 se onderdele bestel tussen n 1983 RD350, en n 1976 175 Enduro, en het alles behalwe die RD se versnellerkabel binne 48ure gekry.
Die versnellerkabel moes ek verdomp 7 dae voor wag! :patch:

As n KTM ryer het hierdie gewag vir parte darem een voordeel, ek kan dit onder die BMW meerkatte se neuse vryf om die kampvuur.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: BiG DoM on September 28, 2013, 09:05:57 am
zye arr germans remembr............. :imaposer:

german?

Mr. Bethuel Thembinkosi Shabalala
Customer Care Representative

 :imaposer: :imaposer: :imaposer:

... ja and English is not his home language - you try some written isiXhosa then critisise his English  :3some: I have seen MUCH worse from mother tongue souties!
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: DSNewbie on September 28, 2013, 09:07:06 am
Almal weet erk is n Yamaha fan, maar nie n blinde een nie. As Yamaha my ooit kak sou probeer verkoop, of soos die arme BMW skepsels vir onderdele laat wag, stuur ek hulle in hul moere. Verseker.

BMW was al die jare kundiges op die gebied van die klient laat dink dat dit n besondere voorreg is wanneer Duitse "kundiges" hul tyd opoffer om aan kliente aandag te bestee.
Ek het dit gesien baie jare gelede by Trefco, en dit gaan steeds voort hier en nou.
R1000 vir 4 liter olie is n onlangse voorbeeld, en wat se die BMW fanklub? "As jy n R150 000 fiets koop, moet jy sulke duur onderdele kan bekostig"  :xxbah: :patch: :eek7:

Soos die ekonomie stywer trek, sal kliente ook meer krities begin kyk na wat hul ontvang vir hul geldjies, en dit is wanneer hierdie kunsmatige borrel gaan bars.

BMW het GEEN verskoning, ek het onlangs R10 000 se onderdele bestel tussen n 1983 RD350, en n 1976 175 Enduro, en het alles behalwe die RD se versnellerkabel binne 48ure gekry.
Die versnellerkabel moes ek verdomp 7 dae voor wag! :patch:

As n KTM ryer het hierdie gewag vir parte darem een voordeel, ek kan dit onder die BMW meerkatte se neuse vryf om die kampvuur.

Provided the KTM is not in the workshop and makes it to the campfire without breaking down of course.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Pete HK on September 28, 2013, 09:09:14 am
Just to throw in an international twist... Here in Hong Kong all the BMW dealerships are one franchise, with the head office the only motorad dealer. I had to wait 4 weeks for parts. If I can, I buy from Motoworks or Wemoto in the UK. Cheaper, even including shipping, and the parts are in the mail within 24hrs, and usually arrive within a week!

Not only that, the BMW stealership refused to sell me the flywheel puller ( BM part for removing flywheel, even has a part no. ) "only dealers can buy tools ". They're quite happy to sell you the parts inside the engine, but not the tools you need to open it up !!!??

Just as well, 'cause Suzi DRZ one fits, also 1/3 the price!

NOT impressed with BMW dealership service at all!
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 28, 2013, 09:21:09 am
The sad and absolute truth is that it is only one factor that has enabled BMW to have this haughty and arrogant attitude towards the client that keeps them in business;

The client. :imaposer:

Even the client satisfied with BMW service, is also satisfied with paying too much for most things.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: J-dog on September 28, 2013, 09:21:29 am
sounds like BMW is the new Kak To Maintain.

Glad to hear that BMW's get to the campsites, despite all the slapping and pinging
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: BiG DoM on September 28, 2013, 09:22:05 am
I also had a protracted wait for parts more than a year back and purposefully rode my Husky to the BMW Annual gathering as my BMW was not on the road and parked it right outside and was happy to tell Mr Rob Holder himself what a shyte parts system they have. I must say while he responded with the normal corporate politeness he was unmoved and less than helpful ... I was waiting for weeks for a clutch pressure plate on a 1200 (the most popular seller globally!!) and there was NOT ONE in the country. This is considered a service item and not even one on a shelf I asked him?  ... his reply was that they use a special logarithm to determine stock holding depending on supply and demand and that this can see them even not having items like airfilters if there has not been a demand for them ... real WTF! I told him BMW should forget the logarithms and calculus and go back to the fooking abacus ... he just smiled and quaffed another Jonny Walker Black. Unfortunately Rob has also just become a suit singing from the same hymn sheet as all the other corporate twatwaffles.  :dousing:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 28, 2013, 09:22:29 am
Almal weet erk is n Yamaha fan, maar nie n blinde een nie. As Yamaha my ooit kak sou probeer verkoop, of soos die arme BMW skepsels vir onderdele laat wag, stuur ek hulle in hul moere. Verseker.

BMW was al die jare kundiges op die gebied van die klient laat dink dat dit n besondere voorreg is wanneer Duitse "kundiges" hul tyd opoffer om aan kliente aandag te bestee.
Ek het dit gesien baie jare gelede by Trefco, en dit gaan steeds voort hier en nou.
R1000 vir 4 liter olie is n onlangse voorbeeld, en wat se die BMW fanklub? "As jy n R150 000 fiets koop, moet jy sulke duur onderdele kan bekostig"  :xxbah: :patch: :eek7:

Soos die ekonomie stywer trek, sal kliente ook meer krities begin kyk na wat hul ontvang vir hul geldjies, en dit is wanneer hierdie kunsmatige borrel gaan bars.

BMW het GEEN verskoning, ek het onlangs R10 000 se onderdele bestel tussen n 1983 RD350, en n 1976 175 Enduro, en het alles behalwe die RD se versnellerkabel binne 48ure gekry.
Die versnellerkabel moes ek verdomp 7 dae voor wag! :patch:

As n KTM ryer het hierdie gewag vir parte darem een voordeel, ek kan dit onder die BMW meerkatte se neuse vryf om die kampvuur.

Provided the KTM is not in the workshop and makes it to the campfire without breaking down of course.
At least the spares is there to fix it
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: DSNewbie on September 28, 2013, 09:26:11 am
Almal weet erk is n Yamaha fan, maar nie n blinde een nie. As Yamaha my ooit kak sou probeer verkoop, of soos die arme BMW skepsels vir onderdele laat wag, stuur ek hulle in hul moere. Verseker.

BMW was al die jare kundiges op die gebied van die klient laat dink dat dit n besondere voorreg is wanneer Duitse "kundiges" hul tyd opoffer om aan kliente aandag te bestee.
Ek het dit gesien baie jare gelede by Trefco, en dit gaan steeds voort hier en nou.
R1000 vir 4 liter olie is n onlangse voorbeeld, en wat se die BMW fanklub? "As jy n R150 000 fiets koop, moet jy sulke duur onderdele kan bekostig"  :xxbah: :patch: :eek7:

Soos die ekonomie stywer trek, sal kliente ook meer krities begin kyk na wat hul ontvang vir hul geldjies, en dit is wanneer hierdie kunsmatige borrel gaan bars.

BMW het GEEN verskoning, ek het onlangs R10 000 se onderdele bestel tussen n 1983 RD350, en n 1976 175 Enduro, en het alles behalwe die RD se versnellerkabel binne 48ure gekry.
Die versnellerkabel moes ek verdomp 7 dae voor wag! :patch:

As n KTM ryer het hierdie gewag vir parte darem een voordeel, ek kan dit onder die BMW meerkatte se neuse vryf om die kampvuur.

Provided the KTM is not in the workshop and makes it to the campfire without breaking down of course.
At least the spares is there to fix it

Maybe
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 28, 2013, 10:12:51 am
Almal weet erk is n Yamaha fan, maar nie n blinde een nie. As Yamaha my ooit kak sou probeer verkoop, of soos die arme BMW skepsels vir onderdele laat wag, stuur ek hulle in hul moere. Verseker.

BMW was al die jare kundiges op die gebied van die klient laat dink dat dit n besondere voorreg is wanneer Duitse "kundiges" hul tyd opoffer om aan kliente aandag te bestee.
Ek het dit gesien baie jare gelede by Trefco, en dit gaan steeds voort hier en nou.
R1000 vir 4 liter olie is n onlangse voorbeeld, en wat se die BMW fanklub? "As jy n R150 000 fiets koop, moet jy sulke duur onderdele kan bekostig"  :xxbah: :patch: :eek7:

Soos die ekonomie stywer trek, sal kliente ook meer krities begin kyk na wat hul ontvang vir hul geldjies, en dit is wanneer hierdie kunsmatige borrel gaan bars.

BMW het GEEN verskoning, ek het onlangs R10 000 se onderdele bestel tussen n 1983 RD350, en n 1976 175 Enduro, en het alles behalwe die RD se versnellerkabel binne 48ure gekry.
Die versnellerkabel moes ek verdomp 7 dae voor wag! :patch:

As n KTM ryer het hierdie gewag vir parte darem een voordeel, ek kan dit onder die BMW meerkatte se neuse vryf om die kampvuur.

Provided the KTM is not in the workshop and makes it to the campfire without breaking down of course.
At least the spares is there to fix it

Maybe
I never mentioned Kawasaki, so are you a BM rider in diguise?
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: DSNewbie on September 28, 2013, 10:13:46 am
Almal weet erk is n Yamaha fan, maar nie n blinde een nie. As Yamaha my ooit kak sou probeer verkoop, of soos die arme BMW skepsels vir onderdele laat wag, stuur ek hulle in hul moere. Verseker.

BMW was al die jare kundiges op die gebied van die klient laat dink dat dit n besondere voorreg is wanneer Duitse "kundiges" hul tyd opoffer om aan kliente aandag te bestee.
Ek het dit gesien baie jare gelede by Trefco, en dit gaan steeds voort hier en nou.
R1000 vir 4 liter olie is n onlangse voorbeeld, en wat se die BMW fanklub? "As jy n R150 000 fiets koop, moet jy sulke duur onderdele kan bekostig"  :xxbah: :patch: :eek7:

Soos die ekonomie stywer trek, sal kliente ook meer krities begin kyk na wat hul ontvang vir hul geldjies, en dit is wanneer hierdie kunsmatige borrel gaan bars.

BMW het GEEN verskoning, ek het onlangs R10 000 se onderdele bestel tussen n 1983 RD350, en n 1976 175 Enduro, en het alles behalwe die RD se versnellerkabel binne 48ure gekry.
Die versnellerkabel moes ek verdomp 7 dae voor wag! :patch:

As n KTM ryer het hierdie gewag vir parte darem een voordeel, ek kan dit onder die BMW meerkatte se neuse vryf om die kampvuur.

Provided the KTM is not in the workshop and makes it to the campfire without breaking down of course.
At least the spares is there to fix it

Maybe
I never mentioned Kawasaki, so are you a BM rider in diguise?

 :imaposer: no, just pulling your leg
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: eikeboom on September 28, 2013, 10:41:22 am
The sad and absolute truth is that it is only one factor that has enabled BMW to have this haughty and arrogant attitude towards the client that keeps them in business;

The client. :imaposer:

Even the client satisfied with BMW service, is also satisfied with paying too much for most things.

This is an economic fact. How else would the brand survive?
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 28, 2013, 12:21:04 pm
The sad and absolute truth is that it is only one factor that has enabled BMW to have this haughty and arrogant attitude towards the client that keeps them in business;

The client. :imaposer:

Even the client satisfied with BMW service, is also satisfied with paying too much for most things.

This is an economic fact. How else would the brand survive?

In really great economic times, brands can get away with being exorbitant, because the client has more spending money and is generally more forgiving over paying too much.
When people are forced to turn the penny over, they start noticing these overcharging and looking down on the client.
This is happening now, thus the sharp rise over BMW complaint posts.

If you have enough money, and is ignorant enough in a certain field, you get ripped off without knowing. This is why these forums, and the complaints on it, can help the ignorant.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 28, 2013, 03:19:55 pm
The sad and absolute truth is that it is only one factor that has enabled BMW to have this haughty and arrogant attitude towards the client that keeps them in business;

The client. :imaposer:

Even the client satisfied with BMW service, is also satisfied with paying too much for most things.

This is an economic fact. How else would the brand survive?

They will survive and remind the top seller because of providing excellent products and excellent service as they have in the past.   Just like any other manufacturer they will hit glitches,  resolve them,  carryon,  hit glitches,  resolve and carry on.    Their existence and growth, just like that of any other manufacturer does no test with screwed perceptions on Internet forums.  

I ride a Beemer for one reason only.  It was my 2nd choice of bike,  but after Yamaha who could apparently produce a accelerator cable for north's ark for 2SD in 7 days,  could not produce a S10 for me to test ride in a month.  That I could live with,  but it seems all phones in Yamaha dealers went out during that period as well.



Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 28, 2013, 05:57:45 pm
Just to throw in an international twist... Here in Hong Kong all the BMW dealerships are one franchise, with the head office the only motorad dealer. I had to wait 4 weeks for parts. If I can, I buy from Motoworks or Wemoto in the UK. Cheaper, even including shipping, and the parts are in the mail within 24hrs, and usually arrive within a week!

Not only that, the BMW stealership refused to sell me the flywheel puller ( BM part for removing flywheel, even has a part no. ) "only dealers can buy tools ". They're quite happy to sell you the parts inside the engine, but not the tools you need to open it up !!!??

Just as well, 'cause Suzi DRZ one fits, also 1/3 the price!
r
NOT impressed with BMW dealership service at all!


Yet,  here in Pretoria a BMW dealer loaned a customer their workshop tool, free of charge,  to help him complete a DIY job on his GS.   The same dealer have also fitted tire pressure sensors, free of charge.  The TPS units were not bought from them. 
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 28, 2013, 06:01:35 pm

If you have enough money, and is ignorant enough in a certain field, you get ripped off without knowing. This is why these forums, and the complaints on it, can help the ignorant.


Not so.  These forums actually help the dealers.  On this forum,  for instance,  anything negative you say about a Beemer,  even when fact,  is summarily dismissed as trolling.  BMW dealers should pay you commission.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 28, 2013, 07:28:57 pm
The sad and absolute truth is that it is only one factor that has enabled BMW to have this haughty and arrogant attitude towards the client that keeps them in business;

The client. :imaposer:

Even the client satisfied with BMW service, is also satisfied with paying too much for most things.

This is an economic fact. How else would the brand survive?

They will survive and remind the top seller because of providing excellent products and excellent service as they have in the past.   Just like any other manufacturer they will hit glitches,  resolve them,  carryon,  hit glitches,  resolve and carry on.    Their existence and growth, just like that of any other manufacturer does no test with screwed perceptions on Internet forums.  

I ride a Beemer for one reason only.  It was my 2nd choice of bike,  but after Yamaha who could apparently produce a accelerator cable for north's ark for 2SD in 7 days,  could not produce a S10 for me to test ride in a month.  That I could live with,  but it seems all phones in Yamaha dealers went out during that period as well.




Wait until your BMW fell over or you have a bit of an accident. Im sure you still pride yourself in your steed if you have to wait months on end to get it fixed. Or otherwise just claim a new bike. BMW cannot supply spares, so write it off and BMW sell another bike without aftermarket service, and insurance company is paying. Im sure Bethual will phone you within minutes of taking delivery of your new bike to assure you of their excellent service and customer support.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 28, 2013, 07:55:58 pm
The sad and absolute truth is that it is only one factor that has enabled BMW to have this haughty and arrogant attitude towards the client that keeps them in business;

The client. :imaposer:

Even the client satisfied with BMW service, is also satisfied with paying too much for most things.

This is an economic fact. How else would the brand survive?

They will survive and remind the top seller because of providing excellent products and excellent service as they have in the past.   Just like any other manufacturer they will hit glitches,  resolve them,  carryon,  hit glitches,  resolve and carry on.    Their existence and growth, just like that of any other manufacturer does no test with screwed perceptions on Internet forums.  

I ride a Beemer for one reason only.  It was my 2nd choice of bike,  but after Yamaha who could apparently produce a accelerator cable for north's ark for 2SD in 7 days,  could not produce a S10 for me to test ride in a month.  That I could live with,  but it seems all phones in Yamaha dealers went out during that period as well.




Wait until your BMW fell over or you have a bit of an accident. Im sure you still pride yourself in your steed if you have to wait months on end to get it fixed. Or otherwise just claim a new bike. BMW cannot supply spares, so write it off and BMW sell another bike without aftermarket service, and insurance company is paying. Im sure Bethual will phone you within minutes of taking delivery of your new bike to assure you of their excellent service and customer support.


Well,  like I said way earlier in this thread,  for every one disgruntled customer there are hundreds very happy with their bike and the service and that is their success.

We can run example after example,  but it won't resolve your problem,  nor your justified anger. 
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 28, 2013, 08:49:07 pm
The sad and absolute truth is that it is only one factor that has enabled BMW to have this haughty and arrogant attitude towards the client that keeps them in business;

The client. :imaposer:

Even the client satisfied with BMW service, is also satisfied with paying too much for most things.

This is an economic fact. How else would the brand survive?

They will survive and remind the top seller because of providing excellent products and excellent service as they have in the past.   Just like any other manufacturer they will hit glitches,  resolve them,  carryon,  hit glitches,  resolve and carry on.    Their existence and growth, just like that of any other manufacturer does no test with screwed perceptions on Internet forums.  

I ride a Beemer for one reason only.  It was my 2nd choice of bike,  but after Yamaha who could apparently produce a accelerator cable for north's ark for 2SD in 7 days,  could not produce a S10 for me to test ride in a month.  That I could live with,  but it seems all phones in Yamaha dealers went out during that period as well.




Wait until your BMW fell over or you have a bit of an accident. Im sure you still pride yourself in your steed if you have to wait months on end to get it fixed. Or otherwise just claim a new bike. BMW cannot supply spares, so write it off and BMW sell another bike without aftermarket service, and insurance company is paying. Im sure Bethual will phone you within minutes of taking delivery of your new bike to assure you of their excellent service and customer support.


Well,  like I said way earlier in this thread,  for every one disgruntled customer there are hundreds very happy with their bike and the service and that is their success.

We can run example after example,  but it won't resolve your problem,  nor your justified anger. 
We are all BMW customers and although I have a KTM, I also have 2 BMW's. I still think they have a great product BUT their customer support sucks. I was hoping that someone in the BMW organisation would pick up on this thread and just convey their problem to me and show me that they are serious to try and resolve their problem but instead BMW is ignoring me, THEIR CUSTOMER captive if I might add. As an example look at of WOA, if someone complain about their service, within a few hours Hentie would be openly explaining what is happening. BMW is advertising on this forum, why dont they answer to complaints openly.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 28, 2013, 09:01:28 pm
BMW as a company is unlikely to respond on a forum.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 28, 2013, 09:19:28 pm
BMW as a company is unlikely to respond on a forum.
As a company they are unlikely to respond to anything especially to their customers.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 28, 2013, 10:41:13 pm

If you have enough money, and is ignorant enough in a certain field, you get ripped off without knowing. This is why these forums, and the complaints on it, can help the ignorant.


Not so.  These forums actually help the dealers.  On this forum,  for instance,  anything negative you say about a Beemer,  even when fact,  is summarily dismissed as trolling.  BMW dealers should pay you commission.

This is when brandlove is indeed blind, when even fact is dismissed as trolling, and the BMW fanboy has lost the ability to see fact.
Like you rightly point out, anything negative said on this forum is dismissed as trolling.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: BiG DoM on September 29, 2013, 07:03:53 am

If you have enough money, and is ignorant enough in a certain field, you get ripped off without knowing. This is why these forums, and the complaints on it, can help the ignorant.


Not so.  These forums actually help the dealers.  On this forum,  for instance,  anything negative you say about a Beemer,  even when fact,  is summarily dismissed as trolling.  BMW dealers should pay you commission.

This is when brandlove is indeed blind, when even fact is dismissed as trolling, and the BMW fanboy has lost the ability to see fact.
Like you rightly point out, anything negative said on this forum is dismissed as trolling.

THE Brandboy himself has spoken!  :notworthy:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 29, 2013, 07:05:31 am

If you have enough money, and is ignorant enough in a certain field, you get ripped off without knowing. This is why these forums, and the complaints on it, can help the ignorant.
This

Not so.  These forums actually help the dealers.  On this forum,  for instance,  anything negative you say about a Beemer,  even when fact,  is summarily dismissed as trolling.  BMW dealers should pay you commission.

This is when brandlove is indeed blind, when even fact is dismissed as trolling, and the BMW fanboy has lost the ability to see fact.
Like you rightly point out, anything negative said on this forum is dismissed as trolling.

Wrong on all counts.   First,  I have no brand loyalty at all.  Second I very clearly stated whatever YOU say is seen to be trolling.  Even if responding to this post of yours I am not sure if you are serious,  or just trolling.  You do have the tendency, to a few posts into a discussion to suddenly say:" haha,  I caught them again".  Trolling behaviour, don't you agree?

The only person here,  blind to facts are you my dear Uncle.  BMW are experiencing global issues with parts.  No secret,  it is even in the mainstream world press for all to see.  I have no ideas (neither do you)  how many people in SA are affected.  You use the words "huge increase"  in complaints.,  so I assume you do have some idea.  Fact is,  total complaints on this forum? 2 or 3. Think Bike Forum?  0.  

It remains that a proper business model will solve the problem eventually and although BMW will take some strain and loose money,  sales and customers,  they will survive and continue being a top seller.  You can take a rest from the grave digging for now.  There are still way more happy than disgruntled customers.

You may not be able to make the distinction,  but I am talking company here,  not the bike.  You can go and change BMW in what I say above with Yamaha or Opel or Venter.  It remains true.  As long as their please many more customers than they piss off,  they will grow.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 29, 2013, 07:06:52 am
BMW as a company is unlikely to respond on a forum.
As a company they are unlikely to respond to anything especially to their customers.

Well,  that is the thing,  my experience so far has been exactly the opposite.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 29, 2013, 08:31:47 am
AMZ, really.

Check what you state on your own reply no 128.

Here you say that it is no secret that BMW is experiencing a worldwide parts "issue". 

Then you go on defending BMW by stating 2 or 3 complaints on WD's, and 0 on Think Bike forum.

So, in your eagerness to defend your BMW brand, you say there is both a parts crisis, and that there is none????

Who's the troll, baby who's the troll? :imaposer:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 29, 2013, 08:33:51 am

If you have enough money, and is ignorant enough in a certain field, you get ripped off without knowing. This is why these forums, and the complaints on it, can help the ignorant.


Not so.  These forums actually help the dealers.  On this forum,  for instance,  anything negative you say about a Beemer,  even when fact,  is summarily dismissed as trolling.  BMW dealers should pay you commission.

This is when brandlove is indeed blind, when even fact is dismissed as trolling, and the BMW fanboy has lost the ability to see fact.
Like you rightly point out, anything negative said on this forum is dismissed as trolling.

THE Brandboy himself has spoken!  :notworthy:

BUT......Yamaha brandboy's loyalty are formed naturally. It is an abomination of nature not to be a Yamaha fan. A blind one. :pot:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 29, 2013, 08:49:46 am
The sad part is that like AMZ rightly stated is the fact that no matter how much i complain, I just have to except the fact that as a BMW customer (sadly by my own choice) im to their mercy for needed parts. In future before spending money on any brandname  i will do some homework first and hopefully find a thread like this one to steer me away from suppliers like BMW.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 29, 2013, 08:51:38 am
AMZ, really.

Check what you state on your own reply no 128.

Here you say that it is no secret that BMW is experiencing a worldwide parts "issue". 

Then you go on defending BMW by stating 2 or 3 complaints on WD's, and 0 on Think Bike forum.

So, in your eagerness to defend your BMW brand, you say there is both a parts crisis, and that there is none????

Who's the troll, baby who's the troll? :imaposer:


No Uncle Dan.  Word twisting is not doing it for you.  All of the above clearly supports my point that forums do not damage a company.  BMW have a parts supply problem.  A big one.  This is clear from international press.  Complaints on forums, almost nada.  Not difficult to understand.

You are the troll, baby you are the troll.   :laughing4: 
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 29, 2013, 08:56:23 am
The sad part is that like AMZ rightly stated is the fact that no matter how much i complain, I just have to except the fact that as a BMW customer (sadly by my own choice) im to their mercy for needed parts. In future before spending money on any brandname  i will do some homework first and hopefully find a thread like this one to steer me away from suppliers like BMW.

The issue for me is that BMW have a problem with parts supply.  However hard they try (and I am not saying they are trying hard enough) it remains a problem.  This problem affects you very negatively and I feel for you in that regard, but to go forward and make your choice of product based on a thread like this on a forum, will almost certainly cause you to make the wrong choice.  It may steer you away from "suppliers like BMW" straight to one that is even worse! 
Title: Re:
Post by: ptashark on September 29, 2013, 08:58:47 am
Yep, every brand has its hiccups. Just sucks if the branches give bad customer service.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 29, 2013, 08:59:57 am
At this moment nobody is worse than BMW.

And AMZ , you would be surprised how scared business are of bad press on the internet.

Hello Peter.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 29, 2013, 09:03:02 am
BMW as a company is unlikely to respond on a forum.
As a company they are unlikely to respond to anything especially to their customers.

Well,  that is the thing,  my experience so far has been exactly the opposite.


Well, how about we stop dillying and dallying here, AMZ you put your money where your mouth is, and if your experience is so wonderful, why then do you not organise the parts all these Wilddogs are waiting for?
Maybe we'll see you back here complaining too? :ricky:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 29, 2013, 09:11:22 am
The sad part is that like AMZ rightly stated is the fact that no matter how much i complain, I just have to except the fact that as a BMW customer (sadly by my own choice) im to their mercy for needed parts. In future before spending money on any brandname  i will do some homework first and hopefully find a thread like this one to steer me away from suppliers like BMW.

The issue for me is that BMW have a problem with parts supply.  However hard they try (and I am not saying they are trying hard enough) it remains a problem.  This problem affects you very negatively and I feel for you in that regard, but to go forward and make your choice of product based on a thread like this on a forum, will almost certainly cause you to make the wrong choice.  It may steer you away from "suppliers like BMW" straight to one that is even worse! 
Over the last 12 years of motorcycle ownership i had the following brands and I rate their support as follows - Suzuki - 9 out of 10 - Yamaha - 10 out of 10 - Kawasaki - never had one - KTM - 9 out of 10 - BMW - 0 out of 10 -  
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 29, 2013, 09:12:56 am
At this moment nobody is worse than BMW.

And AMZ , you would be surprised how scared business are of bad press on the internet.

Hello Peter.

Nobody worse than BMW?  Typical 2SD statement that is trolling bait.

Ah yes, Hellopeter is NOT a internet forum, is it?  Anyway, BMW SA is not a "company who respond" on Hellopeter so they are not taking that very seiously either. It seems, most vehicle manufacturers are with BMW on that.

Interesting, current complaint versus compliment ratios:

BMW:  333 mentions. 12% compliments.  (It stinks huh?)
Yamaha:  20 mentions.  30% compliments. (Also not a company that responds)
Toyota:  359 mentions. 19% compliments. (Also a company that do not respond)
Mercedes Benz:  219 mentions. 10% compliments.  (Don't respond) (Worse than BMW, eh?)



Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 29, 2013, 09:14:26 am

Well, how about we stop dillying and dallying here, AMZ you put your money where your mouth is, and if your experience is so wonderful, why then do you not organise the parts all these Wilddogs are waiting for?
Maybe we'll see you back here complaining too? :ricky:


Wow!  What a silly, trolling remark!  Whose the troll baby? 
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 29, 2013, 09:17:38 am
Over the last 12 years of motorcycle ownership i had the following brands and I rate their support as follows - Suzuki - 9 out of 10 - Yamaha - 10 out of 10 - Kawasaki - never had one - KTM - 9 out of 10 - BMW - 0 out of 10 -  

Clearly BMW stinks for you. 

Over the past years, in my experience, I would rate them as follows:

Yamaha:  10 out of 10   (support and customer service on a 700 Raptor quad)
Yamaha:  0 out of 10 (trying to buy a S10)
Suzuki:  6 out of 10
BMW:  10 out of 10
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 29, 2013, 09:18:07 am
Deleted double posting.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 29, 2013, 09:20:19 am
BMW as a company is unlikely to respond on a forum.
As a company they are unlikely to respond to anything especially to their customers.

Well,  that is the thing,  my experience so far has been exactly the opposite.


Well, how about we stop dillying and dallying here, AMZ you put your money where your mouth is, and if your experience is so wonderful, why then do you not organise the parts all these Wilddogs are waiting for?
Maybe we'll see you back here complaining too? :ricky:

AMZ just try and organize a email or phone call to keep the customer up to date of what is happening. BMW is not only having a parts problem, they are experiencing a complete breakdown in communication to their customers. Obviously a cashflow problem too otherwise the customer would not have to pay for parts upfront which they dont have in stock, not even in Germany.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 29, 2013, 09:22:38 am

AMZ just try and organize a email or phone call to keep the customer up to date of what is happening. BMW is not only having a parts problem, they are experiencing a complete breakdown in communication to their customers. Obviously a cashflow problem too otherwise the customer would not have to pay for parts upfront which they dont have in stock, not even in Germany.

I agree with everything you say, but this points more to the specific dealer, rather than BMW SA, but that does not in anyway diminish your frustration. 

Have you tried getiing second hand parts from someone like Acme?
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 29, 2013, 09:32:30 am

AMZ just try and organize a email or phone call to keep the customer up to date of what is happening. BMW is not only having a parts problem, they are experiencing a complete breakdown in communication to their customers. Obviously a cashflow problem too otherwise the customer would not have to pay for parts upfront which they dont have in stock, not even in Germany.

I agree with everything you say, but this points more to the specific dealer, rather than BMW SA. 
No it does not, I lodged my complaint with BMW SA, so we are beyond the dealer. The Artfull Dodger which is an employee of Auto Atlantic advised me on this forum that the problem is with BMW SA and i should follow up with them which i did. They responded to me once and never again. Im glad to see we are in agreement though.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 29, 2013, 09:40:16 am
No it does not, I lodged my complaint with BMW SA, so we are beyond the dealer. The Artfull Dodger which is an employee of Auto Atlantic advised me on this forum that the problem is with BMW SA and i should follow up with them which i did. They responded to me once and never again. Im glad to see we are in agreement though.

Keep in mind, I have never said that you do not have a case to be really pissed off.  My points have always been that:

- BMW bikes are excellent products and owning one, riding one is a great experience. 
- BMW has always given me great service. 
- BMW will not fold and fall apart because they pissed off some customers. 

As for your specific case, there is no doubt that:

- BMW SA not responding is criminal.
- BMW Atlantic passing the buck is even worse.
- BMW Atlantic charging you for the parts prior to ordering is even worse!

Have you thought of sourcing the parts second hand from someone like Acme?

Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 29, 2013, 09:44:22 am
No it does not, I lodged my complaint with BMW SA, so we are beyond the dealer. The Artfull Dodger which is an employee of Auto Atlantic advised me on this forum that the problem is with BMW SA and i should follow up with them which i did. They responded to me once and never again. Im glad to see we are in agreement though.

Keep in mind, I have never said that you do not have a case to be really pissed off.  My points have always been that:

- BMW bikes are excellent products and owning one, riding one is a great experience. 
- BMW has always given me great service. 
- BMW will not fold and fall apart because they pissed off some customers. 

As for your specific case, there is no doubt that:

- BMW SA not responding is criminal.
- BMW Atlantic passing the buck is even worse.
- BMW Atlantic charging you for the parts prior to ordering is even worse!

Have you thought of sourcing the parts second hand from someone like Acme?


That is the problem, this bike is a 2013 model, nobody got these parts, tried acme and everyone else in SA and also on ebay and other sites.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 29, 2013, 09:46:45 am
That is the problem, this bike is a 2013 model, nobody got these parts, tried acme and everyone else in SA and also on ebay and other sites.

What a bummer! 

Is the bike rideable, or can you just sit there and drool?  (can't remember if you mentioned the parts in the thread)
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 29, 2013, 10:02:40 am
That is the problem, this bike is a 2013 model, nobody got these parts, tried acme and everyone else in SA and also on ebay and other sites.

What a bummer! 

Is the bike rideable, or can you just sit there and drool?  (can't remember if you mentioned the parts in the thread)
Parts and part numbers is mentioned earlier in this thread. This bike was bought to fix so that my son could join me in DS riding to get him away from superbikes. We actually sold the 660 thinking that the GS would be the better option. Since March he could not do one trip with me so he actually gave up on me to get this bike back on the road.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 29, 2013, 11:09:46 am
Parts and part numbers is mentioned earlier in this thread.

Oh.  Okay.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 29, 2013, 12:30:24 pm
BMW as a company is unlikely to respond on a forum.

Well, you are here, are'nt you? :3some:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 29, 2013, 12:41:17 pm
BMW as a company is unlikely to respond on a forum.

Well, you are here, are'nt you? :3some:


Indeed.  I am.  I was recently appointed the BMW Troll Removal Manager.   :lamer:

I fear I may get fired as I am failing miserably with you.   :ricky:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 29, 2013, 01:06:47 pm
BMW as a company is unlikely to respond on a forum.

Well, you are here, are'nt you? :3some:


Indeed.  I am.  I was recently appointed the BMW Troll Removal Manager.   :lamer:

I fear I may get fired as I am failing miserably with you.   :ricky:

To be a successful BMW troll remover, BMW need to get you on a Yamaha.  :imaposer:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: badseed on September 29, 2013, 01:26:20 pm
Not only the dealer!
With my scooter debacle they casually said parts available perhaps only next year , so tough cheese and suck eggs for six months. But we won't give you a refund on your six month old bike we have been trying to fix for ..err , five months already. Oh and your buddy's scooter that has been standing over there for six months with the same issue will also just have to stay standing there. Now fuck off and be happy with your loan bike ( with R100000,00 rand insurance excess) .

Request to the factory for a refund or a swop on a similar priced alternative bike also denied.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: badseed on September 29, 2013, 01:30:21 pm
Not only the dealer!
With my scooter debacle they casually said parts available perhaps only next year , so tough cheese and suck eggs for six months. But we won't give you a refund on your six month old bike we have been trying to fix for ..err , five months already. Oh and your buddy's scooter that has been standing over there for six months with the same issue will also just have to stay standing there. Now fuck off and be happy with your loan bike ( with R100000,00 rand insurance excess) .

Request to the factory for a refund or a swop on a similar priced alternative bike also denied.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 29, 2013, 05:17:44 pm
BMW has, in a pathetic attempt to make even more money out of zobos, began to outsource cylinder heads to Malaysia, cranks to Korea, casings to China, electrics to Britain,
bearings to Spain, frames to China, plastics to a colony of China, handlebar grips to Haiti, forks to China, swingarms to Zanzibar, chains to Turkey, clutches to farmworkers in China,
gearbox clusters to children of farmworkers in China, and so forth.

Now, when any corporation do the above, it is always wise to make notes as to who does what for you where. So you can order correctly to at least keep the client happy
for receiving stuff.

The client is still gonna be pissed about the quality.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 30, 2013, 08:13:44 am
BMW has, in a pathetic attempt to make even more money out of zobos, began to outsource cylinder heads to Malaysia, cranks to Korea, casings to China, electrics to Britain,
bearings to Spain, frames to China, plastics to a colony of China, handlebar grips to Haiti, forks to China, swingarms to Zanzibar, chains to Turkey, clutches to farmworkers in China,
gearbox clusters to children of farmworkers in China, and so forth.

Now, when any corporation do the above, it is always wise to make notes as to who does what for you where. So you can order correctly to at least keep the client happy
for receiving stuff.

The client is still gonna be pissed about the quality.

Well now, why would a zobo even know what quality is, to be pissed about it?

Did you call me a zobo?

What the hell is a zobo? Which one are you refering to!?

- Zobo is also the word in the Hausa language for the edible plant Hibiscus sabdariffa.
- Zobo Funn Band, a rock 'n roll/jazz band
- "Zobo" is the nickname of Abdulkadir Mohamed Adan, a leader of the Somali Democratic Movement, a faction in Somali Civil War
- Zobo was the project codename for the Triumph Herald
- Zobo is a track from the album Tokyo 2674, published by the Italian composer of contemporary music Niccolo Faraci

Did you mean Zozo?

Did you mean Bozo?

SPEAK UP MAN!

 :imaposer:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: lecap on September 30, 2013, 08:31:35 am
Misspelling of Bozo the clown isn't that obvious?
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 30, 2013, 08:59:46 am
Followed up on parts this morning - reply made my blood boil - BMW is too busy manufacturing bikes, they can't supply certain parts at the moment, nobody has got any idea of when parts will be available - Not even Germany.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Pistonpete on September 30, 2013, 10:03:29 am
Phone KTM...i think we got your radiators...
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: sheldyn on September 30, 2013, 10:13:44 am
Straddle... how long do you say this has been going on for?  and is that follow up response from BMW SA or still from the dealer?
There may be some real recourse if there are enough "in warranty" BMW owners with problems - is yours still under warranty?   I did read an article saying that BMW is supplying loan vehicles to customers that cannot get parts.

I have a part being ordered today for my Sertao and I am demanding a loan bike - lets see if I get it  :-\
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 30, 2013, 06:14:28 pm
Straddle... how long do you say this has been going on for?  and is that follow up response from BMW SA or still from the dealer?
There may be some real recourse if there are enough "in warranty" BMW owners with problems - is yours still under warranty?   I did read an article saying that BMW is supplying loan vehicles to customers that cannot get parts.

I have a part being ordered today for my Sertao and I am demanding a loan bike - lets see if I get it  :-\
Going on for 4 months now. Im actually talking to BMW Customer support which is not giving support. I actually went into DONFORD in Stellenbosch today which is not the dealer where I ordered the parts. Had a nice long chat with Micheal their parts sales executive. Very nice straigtforward guy. The dealers hands are tied, they can just give you dates that Germany give them. This is where the problem comes in. BMW changes the expected delivery dates all the time, so he would promise one thing that his computer tells him and that would change the next week. I did promise a bonfire in their showroom with a GS 800 fueling the fire though. I still think BMW support sucks. Im not sure mine is under warranty although its a 2013 with only 1340km on the clock. I bought mine at an auction and I paid a fair price but it is stil a BMW that need support. Hence my suspicion that this bike was written off, not because of amount of damage but because of unavailabality of parts. I dont think BMW wil loan ice in the winter to me at this stage, let alone a bike to use. I wanted to strip the parts of a showroom bike today but they threatened to have me locked up :biggrin:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 30, 2013, 06:18:18 pm
Phone KTM...i think we got your radiators...
Im sure they have Pete, serves me right to actually buy a BMW. I feel like a KTM brand traitor that has been caught and sentenced :-[
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 30, 2013, 06:21:41 pm
Phone KTM...i think we got your radiators...
Im sure they have Pete, serves me right to actually buy a BMW. I feel like a KTM brand traitor that has been caught and sentenced :-[
Maybe I should fit KTM panels
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: sheldyn on September 30, 2013, 06:52:42 pm
i tell you something.  after my recent experience with BMW i think im officially a changed man.

when i get my bike back im selling it.  there cannot be worse service than this.

not just the distribution problems in Germany but the fact that they keep absolutely no spares in this country is enough for me.  im done with it. 
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 30, 2013, 07:09:14 pm
i tell you something.  after my recent experience with BMW i think im officially a changed man.

when i get my bike back im selling it.  there cannot be worse service than this.

not just the distribution problems in Germany but the fact that they keep absolutely no spares in this country is enough for me.  im done with it. 

Good for you, i think there is more guys that feels like that than you and me. This spares problem will effect sales eventually
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Alan on September 30, 2013, 07:46:07 pm
No question this is SERIOUSLY going to hurt BMW.. Sad times, both for them, and all of the BMW owners..  :-\

Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: badseed on September 30, 2013, 07:49:56 pm
Ditto me and my brief BM relationship. I think they smell out KTM owners and give us kak service.

Mrs Badseed has always for reasons unknown to me hated the BMW brand and makes a throat clearing sound before uttering the three letters. My shares went up when I got rid of the scooter.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: badseed on September 30, 2013, 07:54:43 pm
What really surprised me about my experience with Donfords and BMW Is how the warm friendly bud for life atmosphere change to cold distaste the moment I let them known I thought their bike sucked and they should take it back.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 30, 2013, 07:58:20 pm
What really surprised me about my experience with Donfords and BMW Is how the warm friendly bud for life atmosphere change to cold distaste the moment I let them known I thought their bike sucked and they should take it back.
I think they might be playing good cop bad cop with me, my problem is that when i do get spares maybe hopefully within the next year or so, i need to sell this flippen bike.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: DSNewbie on September 30, 2013, 08:03:21 pm
What really surprised me about my experience with Donfords and BMW Is how the warm friendly bud for life atmosphere change to cold distaste the moment I let them known I thought their bike sucked and they should take it back.
I think they might be playing good cop bad cop with me, my problem is that when i do get spares maybe hopefully within the next year or so, i need to sell this flippen bike.

Since you have warned us all of the kak service, who are you going to sell to?

Sorry, just trying to find some humor in this, I would have been seriously pissed off in the same situation.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: sheldyn on September 30, 2013, 08:14:48 pm
The question i ask is what the hell do i buy???  I dont know where to start.  The 800gs was next on the list for me.  What would be its equal in other brands?
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Alan on September 30, 2013, 08:16:21 pm
ANYONE who buys a BMW now, (suffice to say they are AWARE OF THE PROBLEMS), deserves the kark they're going to get. I'm surprised the BMW Club Websites haven't been going berzerk with this story.
If they aren't aware of this, they should be doing a lot of personal research anyway.

I think the bottom is going to fall out of the BMW market totally, and sad to say this, but MANY friends and members with a lot of BMW in their garage are going to lose a HUGE percentage of their value with this.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: sheldyn on September 30, 2013, 08:23:03 pm
This is the point, even when they correct their distribution system which will happen eventually,  they still need to keep spares in the country.  Its bullshit that everytime theirs a minor repair we have to wait 2 weeks for a part.  Its pathetic for such a big brand.  I commute on my bike, its not all fun and games for me.  Now i sit and wait.

Could be 2 weeks and could be 2 months, what do they care.

More so, i think the quality of their components have gone to shit.  Unless my bike is a just a lemon.  But i do have more and more failing parts.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 30, 2013, 08:38:07 pm
The question i ask is what the hell do i buy???  I dont know where to start.  The 800gs was next on the list for me.  What would be its equal in other brands?

You are not serious!  It doesn't take much research to know what, from other brands, are roughly equal to the 800GS.  Of hand, I would say the following is worth including in your research:

Truimph 800XC
Honda VFR800X
Suzuki DL1000 (only be launched in 2014)

There may be more, but the above three comes to my mind.  Personally I would wait for the DL1000 next year.


I'm surprised the BMW Club Websites haven't been going berzerk with this story.

Maybe because it is not as bad a story as some would like it to be?

Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 30, 2013, 08:46:14 pm
BMW has, in a pathetic attempt to make even more money out of zobos, began to outsource cylinder heads to Malaysia, cranks to Korea, casings to China, electrics to Britain,
bearings to Spain, frames to China, plastics to a colony of China, handlebar grips to Haiti, forks to China, swingarms to Zanzibar, chains to Turkey, clutches to farmworkers in China,
gearbox clusters to children of farmworkers in China, and so forth.

Now, when any corporation do the above, it is always wise to make notes as to who does what for you where. So you can order correctly to at least keep the client happy
for receiving stuff.

The client is still gonna be pissed about the quality.

Well now, why would a zobo even know what quality is, to be pissed about it?

Did you call me a zobo?

What the hell is a zobo? Which one are you refering to!?

- Zobo is also the word in the Hausa language for the edible plant Hibiscus sabdariffa.
- Zobo Funn Band, a rock 'n roll/jazz band
- "Zobo" is the nickname of Abdulkadir Mohamed Adan, a leader of the Somali Democratic Movement, a faction in Somali Civil War
- Zobo was the project codename for the Triumph Herald
- Zobo is a track from the album Tokyo 2674, published by the Italian composer of contemporary music Niccolo Faraci

Did you mean Zozo?

Did you mean Bozo?

SPEAK UP MAN!

 :imaposer:

Don't you just hate it when GOOGLE create so many professors? :imaposer:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: JacoM on September 30, 2013, 09:01:30 pm
To all potential BMW F800GS Buyers and current owners the following word of caution - you wont get any parts backup from the dealers. I bought a 2013 F800GS with minimal damage from a auction house earlier this year. Ordered parts from Auto Atlantic in Capetown. I had to pay for the parts before it was ordered on the 10 th of July 2013. I was promised delivery within six weeks seeing these parts were on backorder. Up to date no parts and no clue from Auto Atlantic of when the parts are arriving. I came to the conclusion that Auto Atlantic must have taken my money and never ordered the parts from Germany or BMW cannot give any backup whatsoever for these bikes. Auto Atlantic does not respond at all, only promise to have a look at it and never reply back to me. BMW can learn from KTM in this respect, so my advice is never ever let your bmw fall over, you won't get parts.

I did not read all pages, only scanned a few.
You guys are over reacting big time.
The fact that BMW in Germany f. uped the new MRP system does not make the 800GS a bad bike . For f...sakes.
Shit happens with new systems. A couple of years ago, at my previous employer, we implemented SAP, and nearly ran out of stock countrywide. (It was in the wine industry, so I also would have overreacted.... ;))
I rode with one of the senior Sales persons in the WC this weekend.
It is a big disaster. Yes.
There is months worth of back orders in the system. Dealers all over the world are duplicating orders to push their orders to the front. This creates just more chaos. The local dealers are taking parts from new bikes where possible to keep clients happy. Obviously only shifting the frustration. Body parts are most affected and the newer bikes suffers the most. (I have no comment re the scooter that packed up... ;D)
How serious this may sound, it is only temporary. In a few months time it will be sorted.....and the 800GS will still be a flippen lekka bike.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 30, 2013, 09:02:09 pm

Don't you just hate it when GOOGLE create so many professors? :imaposer:


Google se gat!  Vra vir 2SD!
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 30, 2013, 09:03:53 pm

I did not read all pages, only scanned a few.
You guys are over reacting big time.
The fact that BMW in Germany f. uped the new MRP system does not make the 800GS a bad bike . For f...sakes.
Shit happens with new systems. A couple of years ago, at my previous employer, we implemented SAP, and nearly ran out of stock countrywide. (It was in the wine industry, so I also would have overreacted.... ;))
I rode with one of the senior Sales persons in the WC this weekend.
It is a big disaster. Yes.
There is months worth of back orders in the system. Dealers all over the world are duplicating orders to push their orders to the front. This creates just more chaos. The local dealers are taking parts from new bikes where possible to keep clients happy. Obviously only shifting the frustration. Body parts are most affected and the newer bikes suffers the most. (I have no comment re the scooter that packed up... ;D)
How serious this may sound, it is only temporary. In a few months time it will be sorted.....and the 800GS will still be a flippen lekka bike.


Uh oh!  Now you are in beeeg trouble.  Uncled 2SD is going to call you a Zumo or something like that!   :laughing4:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 30, 2013, 09:04:18 pm

Don't you just hate it when GOOGLE create so many professors? :imaposer:


Google se gat!  Vra vir 2SD!

Thank you/dankie! :imaposer:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Alan on September 30, 2013, 09:04:45 pm
The question i ask is what the hell do i buy???  I dont know where to start.  The 800gs was next on the list for me.  What would be its equal in other brands?

You are not serious!  It doesn't take much research to know what, from other brands, are roughly equal to the 800GS.  Of hand, I would say the following is worth including in your research:

Truimph 800XC
Honda VFR800X
Suzuki DL1000 (only be launched in 2014)

There may be more, but the above three comes to my mind.  Personally I would wait for the DL1000 next year.


I'm surprised the BMW Club Websites haven't been going berzerk with this story.

Maybe because it is not as bad a story as some would like it to be?



AMZ, go do some research yourself if you don't think it's as bad as it's made out to be.. With IBM withdrawing back-end systems from BMW Workshops and Spares systems in July, (read 60 days ago), well after most of the problems already started, according to Europe, and the USA< it's a VERY serious issue.  
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 30, 2013, 09:06:17 pm
JacoM, you zumo....... :pot:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 30, 2013, 09:06:48 pm


AMZ, go do some research yourself if you don't think it's as bad as it's made out to be.. With IBM withdrawing back-end systems from BMW Workshops and Spares systems in July, (read 60 days ago), well after most of the problems already started, according to Europe, and the USA< it's a VERY serious issue.  

I have done the research.  I have done the reading.  It is a very serious issue.  No doubt.  Is it serious enough to sink BMW?  Nope.  They will survive and survive well.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 30, 2013, 09:07:39 pm
JacoM, you zumo....... :pot:


AHA!

Just call me Nostruamzus!   :ricky:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: sheldyn on September 30, 2013, 09:13:33 pm
For me i can accept that this distribution problem will be fixed.  I cant accept bmw keeping no spares in the country even prior to this.  We should not have to wait for parts from germany, they should keep a small inventory here.  Its called after sales service, which seems to no longer exist.  The dealerships are at the mercy of bmw sa and bmw sa doesnt seem to give a shit anymore.  How can they not keep one water pump for a 650gs in the country?  Come on, thats pathetic.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 30, 2013, 09:16:17 pm
They have so few parts available, BMW is even withdrawing from WSB.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 30, 2013, 09:17:49 pm
For me i can accept that this distribution problem will be fixed.  I cant accept bmw keeping no spares in the country even prior to this.  We should not have to wait for parts from germany, they should keep a small inventory here.  Its called after sales service, which seems to no longer exist.  The dealerships are at the mercy of bmw sa and bmw sa doesnt seem to give a shit anymore.  How can they not keep one water pump for a 650gs in the country?  Come on, thats pathetic.

As I have said many times over, this is not the experience of the vast majority of BMW owners and the opinion of the majority is what really matters.  We were at a BMW dealer this Saturday.  
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 30, 2013, 09:19:03 pm
They have so few parts available, BMW is even withdrawing from WSB.

Oh!  Is this the reason why Yamaha withdrew from SBK completely two years ago? 
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 30, 2013, 09:20:58 pm
They have so few parts available, BMW is even withdrawing from WSB.

And Suzuki ....
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on September 30, 2013, 09:21:32 pm
They have so few parts available, BMW is even withdrawing from WSB.

.... and Honda ....
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on September 30, 2013, 09:45:14 pm
Maybe they all withdrew because of parts shortages too, but all I know is that I can today walk into my Yamaha dealer, hold my head up high and ask for any part I should wish to own.

And receive it straight away, or at least within a day.

Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on September 30, 2013, 10:30:56 pm
To all potential BMW F800GS Buyers and current owners the following word of caution - you wont get any parts backup from the dealers. I bought a 2013 F800GS with minimal damage from a auction house earlier this year. Ordered parts from Auto Atlantic in Capetown. I had to pay for the parts before it was ordered on the 10 th of July 2013. I was promised delivery within six weeks seeing these parts were on backorder. Up to date no parts and no clue from Auto Atlantic of when the parts are arriving. I came to the conclusion that Auto Atlantic must have taken my money and never ordered the parts from Germany or BMW cannot give any backup whatsoever for these bikes. Auto Atlantic does not respond at all, only promise to have a look at it and never reply back to me. BMW can learn from KTM in this respect, so my advice is never ever let your bmw fall over, you won't get par. I got one for 5 months sitting in my garage

I did not read all pages, only scanned a few.
You guys are over reacting big time.
The fact that BMW in Germany f. uped the new MRP system does not make the 800GS a bad bike . For f...sakes.
Shit happens with new systems. A couple of years ago, at my previous employer, we implemented SAP, and nearly ran out of stock countrywide. (It was in the wine industry, so I also would have overreacted.... ;))
I rode with one of the senior Sales persons in the WC this weekend.
It is a big disaster. Yes.
There is months worth of back orders in the system. Dealers all over the world are duplicating orders to push their orders to the front. This creates just more chaos. The local dealers are taking parts from new bikes where possible to keep clients happy. Obviously only shifting the frustration. Body parts are most affected and the newer bikes suffers the most. (I have no comment re the scooter that packed up... ;D)
How serious this may sound, it is only temporary. In a few months time it will be sorted.....and the 800GS will still be a flippen lekka bike.

Would not know if the GS 800 is a lekka bike. Got one sitting in my garage for 5 months waiting for parts. Can't wait to ride it, maybe in the next couple of months
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: katana on October 01, 2013, 06:35:48 am
Maybe they all withdrew because of parts shortages too, but all I know is that I can today walk into my Yamaha dealer, hold my head up high and ask for any part I should wish to own.

And receive it straight away, or at least within a day.



Their service is good, I just wish they didn't discontinue parts so quickly....    :peepwall:  Everyone does I suppose, except the non Jap brand  ;)
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on October 01, 2013, 06:53:45 am
Maybe they all withdrew because of parts shortages too, but all I know is that I can today walk into my Yamaha dealer, hold my head up high and ask for any part I should wish to own.

And receive it straight away, or at least within a day.



Their service is good, I just wish they didn't discontinue parts so quickly....    :peepwall:  Everyone does I suppose, except the non Jap brand  ;)


I still find parts from Yamaha's of the 70's from the Yamaha dealers. I know some XT500 stuff has been discontinued, and that after only 35 years...... :eek7:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: JVR on October 01, 2013, 07:24:29 am
Maybe they all withdrew because of parts shortages too, but all I know is that I can today walk into my Yamaha dealer, hold my head up high and ask for any part I should wish to own.

And receive it straight away, or at least within a day.



Their service is good, I just wish they didn't discontinue parts so quickly....    :peepwall:  Everyone does I suppose, except the non Jap brand  ;)


I still find parts from Yamaha's of the 70's from the Yamaha dealers. I know some XT500 stuff has been discontinued, and that after only 35 years...... :eek7:

Seker maar omdat hulle so min verkoop het.....parte is gewoonlik dan volop. >:D :biggrin:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: katana on October 01, 2013, 07:30:08 am
Maybe they all withdrew because of parts shortages too, but all I know is that I can today walk into my Yamaha dealer, hold my head up high and ask for any part I should wish to own.

And receive it straight away, or at least within a day.



Their service is good, I just wish they didn't discontinue parts so quickly....    :peepwall:  Everyone does I suppose, except the non Jap brand  ;)


I still find parts from Yamaha's of the 70's from the Yamaha dealers. I know some XT500 stuff has been discontinued, and that after only 35 years...... :eek7:

Seker maar omdat hulle so min verkoop het.....parte is gewoonlik dan volop. >:D :biggrin:


More importantly, the US still has stock of some bits  ???  The IT's and my XT550's carb spares are finished.  Worst is it is Mikuni spares and not Yamaha.  It is sad that bikes have become disposable goods.  With new models changing every year or two - and spares guaranteed for only seven years.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: lecap on October 01, 2013, 07:50:12 am
For me i can accept that this distribution problem will be fixed.  I cant accept bmw keeping no spares in the country even prior to this.  We should not have to wait for parts from germany, they should keep a small inventory here.  Its called after sales service, which seems to no longer exist.  The dealerships are at the mercy of bmw sa and bmw sa doesnt seem to give a shit anymore.  How can they not keep one water pump for a 650gs in the country?  Come on, thats pathetic.

No, it's cheap.

The problem does not lie with JIT logistics JIT is great and supposed to make things cheaper and easier.
It 's just that the manufacturers (or the distributors?) apparently get overly greedy.
Or how would you explain that I as a little nobody can air cargo three rear shocks from Cape Town to Bangkok within 36 hours whilst bike factories & importers need three to four weeks to convey a spare part from Japan or Europe to South Africa?
It might be coincidence but the lead times of parts from overseas seem to equal the time a container spends art sea from those destinations?

JIT logistics and globalisation make the product cheaper = more profitable. Less investment on the manufacturers side since they can get away without large warehouses and without spares stock, the stock now sits at the globalised contractors, computers find, collect and channel the stream of parts and direct it to importers, dealers and customers.

The system is much more complex than the spare parts supply of old and we engineers will tell you that complexity primarily adds one thing: Failure modes.

Whilst the nerds will tell you the MTBF is a million years.

See Three Mile Island, Chernobyl & Fukushima
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on October 01, 2013, 09:05:52 am
Maybe they all withdrew because of parts shortages too, but all I know is that I can today walk into my Yamaha dealer, hold my head up high and ask for any part I should wish to own.

And receive it straight away, or at least within a day.



Very true. I can attest to that when I had my last Yamahas.  This thread is about crap BMW service though, no so much great Yamaha service. 

Of course, buying a whole, brand new, bike from them isn't that easy.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on October 01, 2013, 09:07:44 am


More importantly, the US still has stock of some bits  ???  The IT's and my XT550's carb spares are finished.  Worst is it is Mikuni spares and not Yamaha.  It is sad that bikes have become disposable goods.  With new models changing every year or two - and spares guaranteed for only seven years.

Can't use the USA as an example.  I can still buy parts for my 1959 John Deere tractor over the counter in the USA.  ;-)
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: JacoM on October 01, 2013, 10:58:34 am
JacoM, you zumo....... :pot:

:biggrin:
Danie, As jy my nou n ZUMA genoem het sou ek aanstoot geneem het!
ps.:Stoot en Zuma gaan nogal hand aan hand!

I am also not happy with 2-3 weeks delivery of parts under normal conditions, but for the guys that is not into retail, etc., the following comment. Throughout the world, in all businesses, reducing stock levels at hand has been the focus point the last few years. It is the one tool that the Financial Managers understand and enforce to reduce "working capital", making a Manufacturing company more viable to investors . It will not change soon and I believe is here to stay.  The focus changed from "real time stock at hand" to "real time manufacturing".
It is only a matter of time before the "older" bikes, mine included, will experience even more issues than now with availability of parts.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: bomskok on October 01, 2013, 11:28:42 am
BMW has, in a pathetic attempt to make even more money out of zobos, began to outsource cylinder heads to Malaysia, cranks to Korea, casings to China, electrics to Britain,
bearings to Spain, frames to China, plastics to a colony of China, handlebar grips to Haiti, forks to China, swingarms to Zanzibar, chains to Turkey, clutches to farmworkers in China,
gearbox clusters to children of farmworkers in China, and so forth.

Now, when any corporation do the above, it is always wise to make notes as to who does what for you where. So you can order correctly to at least keep the client happy
for receiving stuff.

The client is still gonna be pissed about the quality.

Pray tell where Yamaha parts are being manufactured?

I agree with a previous poster about it not being easy to buy a new bike from Yamaha. I was interested in buying a new 660Z earlier this year. The salesman was so disinterested in his work it was sad to witness. They didn't have one in stock. (Which is waay more expensive than the Sertao bythe way...) Was told to phone back in a week "or so", they'll definitely have one then. I phoned back a week "or so" later and was told the same thing: "Phone me back in a week..."or so"". 2 weeks later I bought a new Sertao, touch wood so far I only need a new right front indicator.  :imaposer:  :lol8:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on October 01, 2013, 11:31:42 am
I agree with a previous poster about it not being easy to buy a new bike from Yamaha. I was interested in buying a new 660Z earlier this year. The salesman was so disinterested in his work it was sad to witness. They didn't have one in stock. (Which is waay more expensive than the Sertao bythe way...) Was told to phone back in a week "or so", they'll definitely have one then. I phoned back a week "or so" later and was told the same thing: "Phone me back in a week..."or so"". 2 weeks later I bought a new Sertao, touch wood so far I only need a new right front indicator.  :imaposer:  :lol8:

I wanted a brand new SuperTen.  Finance approved.  Trade-in on DL1000 agreed.  Just waited for the bike to arrive.  After I phoned them a few times when they should have called me, I bought my second choice, a BMW.  Been on the Beemer now for almost three years.  Still waiting for them to call and tell me my S10 has arrived.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: bomskok on October 01, 2013, 11:32:53 am
I agree with a previous poster about it not being easy to buy a new bike from Yamaha. I was interested in buying a new 660Z earlier this year. The salesman was so disinterested in his work it was sad to witness. They didn't have one in stock. (Which is waay more expensive than the Sertao bythe way...) Was told to phone back in a week "or so", they'll definitely have one then. I phoned back a week "or so" later and was told the same thing: "Phone me back in a week..."or so"". 2 weeks later I bought a new Sertao, touch wood so far I only need a new right front indicator.  :imaposer:  :lol8:

I wanted a brand new SuperTen.  Finance approved.  Trade-in on DL1000 agreed.  Just waited for the bike to arrive.  After I phoned them a few times when they should have called me, I bought my second choice, a BMW.  Been on the Beemer now for almost three years.  Still waiting for them to call and tell me my S10 has arrived.

Is this the dealer in Strydom Park?
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on October 01, 2013, 11:36:20 am


Is this the dealer in Strydom Park?

Nope.  Closer to Pretoria.

I am thinking of trading the Beemer in January 2014.  Maybe they will call just in time for that transaction?   :imaposer:

OR!  Maybe I should have just ordered all the required parts.  Could have had that the next day and then just assembled the bike myself?
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on October 01, 2013, 09:21:50 pm
JacoM, you zumo....... :pot:

:biggrin:
Danie, As jy my nou n ZUMA genoem het sou ek aanstoot geneem het!
ps.:Stoot en Zuma gaan nogal hand aan hand!

I am also not happy with 2-3 weeks delivery of parts under normal conditions, but for the guys that is not into retail, etc., the following comment. Throughout the world, in all businesses, reducing stock levels at hand has been the focus point the last few years. It is the one tool that the Financial Managers understand and enforce to reduce "working capital", making a Manufacturing company more viable to investors . It will not change soon and I believe is here to stay.  The focus changed from "real time stock at hand" to "real time manufacturing".
It is only a matter of time before the "older" bikes, mine included, will experience even more issues than now with availability of parts.
On your comment 2-3 weeks Even if I was in retail 3-5 months for BMW? If that is here to stay then all the more reason not to buy BMW.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on October 01, 2013, 09:23:24 pm
I agree with a previous poster about it not being easy to buy a new bike from Yamaha. I was interested in buying a new 660Z earlier this year. The salesman was so disinterested in his work it was sad to witness. They didn't have one in stock. (Which is waay more expensive than the Sertao bythe way...) Was told to phone back in a week "or so", they'll definitely have one then. I phoned back a week "or so" later and was told the same thing: "Phone me back in a week..."or so"". 2 weeks later I bought a new Sertao, touch wood so far I only need a new right front indicator.  :imaposer:  :lol8:

I wanted a brand new SuperTen.  Finance approved.  Trade-in on DL1000 agreed.  Just waited for the bike to arrive.  After I phoned them a few times when they should have called me, I bought my second choice, a BMW.  Been on the Beemer now for almost three years.  Still waiting for them to call and tell me my S10 has arrived.
I rather have no bike than have on sitting in the garage months on end waiting for parts.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on October 01, 2013, 09:30:31 pm
BMW has, in a pathetic attempt to make even more money out of zobos, began to outsource cylinder heads to Malaysia, cranks to Korea, casings to China, electrics to Britain,
bearings to Spain, frames to China, plastics to a colony of China, handlebar grips to Haiti, forks to China, swingarms to Zanzibar, chains to Turkey, clutches to farmworkers in China,
gearbox clusters to children of farmworkers in China, and so forth.

Now, when any corporation do the above, it is always wise to make notes as to who does what for you where. So you can order correctly to at least keep the client happy
for receiving stuff.

The client is still gonna be pissed about the quality.

Pray tell where Yamaha parts are being manufactured?

I agree with a previous poster about it not being easy to buy a new bike from Yamaha. I was interested in buying a new 660Z earlier this year. The salesman was so disinterested in his work it was sad to witness. They didn't have one in stock. (Which is waay more expensive than the Sertao bythe way...) Was told to phone back in a week "or so", they'll definitely have one then. I phoned back a week "or so" later and was told the same thing: "Phone me back in a week..."or so"". 2 weeks later I bought a new Sertao, touch wood so far I only need a new right front indicator.  :imaposer:  :lol8:

Of course the 660Z will be way more expensive than the Sertao??!! The 660Z is not a thinly disguised 600E, you know.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: badseed on October 01, 2013, 10:14:40 pm
How do you compare a XT660Z and the Sertao ?

Sertao - 1980's old school on/off road town scrambler.

XT660Z - modern dual purpose adventure bike ( probably the best off the shelf real world tourer available at the moment)
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: badseed on October 02, 2013, 08:09:39 am
I can't believe the stupidity of some people . The chap with the Sertao  that has been a disaster has just ordered a GS800 and feels cool about it because BM have guaranteed him a loan bike if/while he waits for repairs and parts. ( they put it in writing)
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on October 02, 2013, 08:48:59 am

I wanted a brand new SuperTen.  Finance approved.  Trade-in on DL1000 agreed.  Just waited for the bike to arrive.  After I phoned them a few times when they should have called me, I bought my second choice, a BMW.  Been on the Beemer now for almost three years.  Still waiting for them to call and tell me my S10 has arrived.
I rather have no bike than have on sitting in the garage months on end waiting for parts.

Well yes, that is your choice.  My choice was to go for the Beemer and 90 000km later I have yet to have to wait for a part, but I have stated that over and over again so by now, you should know that my experience is different to yours.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: bomskok on October 02, 2013, 09:06:17 am
How do you compare a XT660Z and the Sertao ?

Sertao - 1980's old school on/off road town scrambler.

XT660Z - modern dual purpose adventure bike ( probably the best off the shelf real world tourer available at the moment)

I was actually dead keen on buying a 660Z, but due to the complete indifference of the sales staff at Linex Yamaha, I walked away. There was not even one on the floor to have a closer look at.


Can 2SD or anyone that knows, answer my question. Where are Yamaha parts being manufactured? I'm referring to his post above about outsourcing....
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on October 02, 2013, 01:20:35 pm
Can 2SD or anyone that knows, answer my question. Where are Yamaha parts being manufactured? I'm referring to his post above about outsourcing....

While we wait for a response, I will hazzard a guess.

Some in Indonesia?

How am I doing so far?
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: badseed on October 02, 2013, 03:15:07 pm
Perhaps just a bum dealer. Here in Cape Town we have a great dealer , Helderberg Yamaha in Somerset West and Paarden Eiland.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on October 02, 2013, 03:38:08 pm
Perhaps just a bum dealer. Here in Cape Town we have a great dealer , Helderberg Yamaha in Somerset West and Paarden Eiland.

So, if Yamaha have bum dealers and great dealers, would it be, in any way possible, do you think, that BMW may well also have bum and great dealers?
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Mr Zog on October 02, 2013, 04:28:16 pm
Perhaps just a bum dealer. Here in Cape Town we have a great dealer , Helderberg Yamaha in Somerset West and Paarden Eiland.

So, if Yamaha have bum dealers and great dealers, would it be, in any way possible, do you think, that BMW may well also have bum and great dealers?

You a lawyer?
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on October 02, 2013, 05:19:23 pm
Perhaps just a bum dealer. Here in Cape Town we have a great dealer , Helderberg Yamaha in Somerset West and Paarden Eiland.

So, if Yamaha have bum dealers and great dealers, would it be, in any way possible, do you think, that BMW may well also have bum and great dealers?

You a lawyer?

Oi! I am asking the questions!  :ricky:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on October 02, 2013, 05:25:57 pm
What relevance does it have where Yamaha parts are being manufactured?? :ricky:

Clue; Yamaha motor corporation is Japanese.

AMZ, I will never understand this Jannie-Jammerbal attitude of; "I wanted a so and so but they would not sell me one" ???????

If I wanted a S10, or whatever bike, car, house, I will ensure that I find someone who I can buy one from.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on October 02, 2013, 05:43:21 pm
What relevance does it have where Yamaha parts are being manufactured?? :ricky:

Clue; Yamaha motor corporation is Japanese.

AMZ, I will never understand this Jannie-Jammerbal attitude of; "I wanted a so and so but they would not sell me one" ???????

If I wanted a S10, or whatever bike, car, house, I will ensure that I find someone who I can buy one from.

Jannie Jammerbal?  Nee wat ek is minder Jannie Jammerbal as wat jy Sarel Suurgat is. Yamaha se diens in die geval was kak.  Super kak en ek het gekies om met my geld te stem. Vir BMW gestem.  Uitstekende besluit.

O ja,  ingeval jy dit gemis het,  Yamaha se diens was kak.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: BMWPE on October 02, 2013, 05:53:30 pm
I can't believe the stupidity of some people . The chap with the Sertao  that has been a disaster has just ordered a GS800 and feels cool about it because BM have guaranteed him a loan bike if/while he waits for repairs and parts. ( they put it in writing)

I think his choice in bikes is impeccable  :pot:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on October 02, 2013, 05:58:50 pm
I can't believe the stupidity of some people . The chap with the Sertao  that has been a disaster has just ordered a GS800 and feels cool about it because BM have guaranteed him a loan bike if/while he waits for repairs and parts. ( they put it in writing)

I think his choice in bikes is impeccable  :pot:


Could not have been better!
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: sheldyn on October 02, 2013, 05:59:02 pm
Blah.  :sip:
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on October 02, 2013, 06:31:09 pm
Perhaps just a bum dealer. Here in Cape Town we have a great dealer , Helderberg Yamaha in Somerset West and Paarden Eiland.

So, if Yamaha have bum dealers and great dealers, would it be, in any way possible, do you think, that BMW may well also have bum and great dealers?
I think in this thread with my experience it is established that the problem lies with BMW, not their dealers, so BMW is actually bringing harm to their dealers with their lack of parts backup. Just look in the workshops how many bikes is waiting for parts months on end. AMZ I wonder if your bike was standing if you would still share the same views? But, nothing any of us can say or do will speed up the process and that is frustrating.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: TheBear on October 02, 2013, 06:56:23 pm
Perhaps just a bum dealer. Here in Cape Town we have a great dealer , Helderberg Yamaha in Somerset West and Paarden Eiland.

So, if Yamaha have bum dealers and great dealers, would it be, in any way possible, do you think, that BMW may well also have bum and great dealers?
I think in this thread with my experience it is established that the problem lies with BMW, not their dealers, so BMW is actually bringing harm to their dealers with their lack of parts backup. Just look in the workshops how many bikes is waiting for parts months on end. AMZ I wonder if your bike was standing if you would still share the same views? But, nothing any of us can say or do will speed up the process and that is frustrating.

This is the second time you ask about my bike.  Well,  first my bike is not standing.  Neither is my wife's.  Or any of my friends.  Or any of the Think Bike. Marshals.  See where I am going? All I have said (after clearly expressing that I feel for you in your situation)  was that this issue will not sink BMW because they still have more positive than negative customers.

If my bike was standing,  I'd be as unhappy as you. There is a difference though.  If my bike shorted two fairing panels and an air box snorkel,  I would have cable tied it into riding condition and rode and I would not have expected everyone else to be angry with the manufacturer.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: eikeboom on October 02, 2013, 09:24:18 pm
All (bike) manufacturers have products with flaws, or business systems that at times don't function optimally, or branches that seem to operate less efficient regarding their customer service.

When an expensive/premium/elite brand strikes more of these hickups, then the general public/average customer would seem to be less forgiving towards the company, because of the high expectations that were held. Or maybe not if you are a blind follower of the brand or product.

Maybe that is what this thread is about - people from "outside" BMW who notice all this and are mildly amused by everything; BMW customers who are fed-up and voice their frustration here; other BMW followers who don't care about the apparent dip that the company takes and prefer to go on with life as it is.

In the end it is just a matter of perspective, where you stand. Nobody is right or wrong. And it comes down to personal choice which product you are going to buy and what you want to do with your money.
Different courses for different horses.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on October 02, 2013, 09:29:03 pm
What relevance does it have where Yamaha parts are being manufactured?? :ricky:

Clue; Yamaha motor corporation is Japanese.

AMZ, I will never understand this Jannie-Jammerbal attitude of; "I wanted a so and so but they would not sell me one" ???????

If I wanted a S10, or whatever bike, car, house, I will ensure that I find someone who I can buy one from.

Jannie Jammerbal?  Nee wat ek is minder Jannie Jammerbal as wat jy Sarel Suurgat is. Yamaha se diens in die geval was kak.  Super kak en ek het gekies om met my geld te stem. Vir BMW gestem.  Uitstekende besluit.

O ja,  ingeval jy dit gemis het,  Yamaha se diens was kak.

Jy het nie vir Yamaha "gespite" nie, net jouself. Nou sit jy met 2de keuse, omdat jy te slapgat was om n salesman te gaan vasvat.
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: 2StrokeDan on October 02, 2013, 09:31:01 pm
Sheldyn, wyse besluit om daai bloubul "challenge" af te haal.  ???
Title: Re: BEWARE - ALL POTENTIAL BMW BUYERS
Post by: Straddle on October 03, 2013, 07:48:47 am
Perhaps just a bum dealer. Here in Cape Town we have a great dealer , Helderberg Yamaha in Somerset West and Paarden Eiland.

So, if Yamaha have bum dealers and great dealers, would it be, in any way possible, do you think, that BMW may well also have bum and great dealers?
I think in this thread with my experience it is established that the problem lies with BMW, not their dealers, so BMW is actually bringing harm to their dealers with their lack of parts backup. Just look in the workshops how many bikes is waiting for parts months on end. AMZ I wonder if your bike was standing if you would still share the same views? But, nothing any of us can say or do will speed up the process and that is frustrating.

This is the second time you ask about my bike.  Well,  first my bike is not standing.  Neither is my wife's.  Or any of my friends.  Or any of the Think Bike. Marshals.  See where I am going? All I have said (after clearly expressing that I feel for you in your situation)  was that this issue will not sink BMW because they still have more positive than negative customers.

If my bike was standing,  I'd be as unhappy as you. There is a difference though.  If my bike shorted two fairing panels and an air box snorkel,  I would have cable tied it into riding condition and rode and I would not have expected everyone else to be angry with the manufacturer.
Valid point taken