Wild Dog Adventure Riding

General => General Bike Related Banter => Topic started by: Ouman on April 10, 2018, 12:44:18 pm

Title: TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: Ouman on April 10, 2018, 12:44:18 pm
I feel cheated! And when I do the sh*t is normally about to hit the fan!

The scenario is shortly that we planned this long trip over Easter and I needed tyres that would be suitable for both tar and gravel. After a lot of reading up  and chatting to people I decided on a set of brand new of Metzler Karoo 3's. I also decided to buy from Bike Tyre Warehouse in Midrand 'cuase they offer  "free" insurance which would cover "against any irreparable accidental damages to the insured tyres on your bike" And this is valid for 12 months.

So - low and behold - I get a puncture about 5 kilometers from the Tented Camp turn off! No spare tyre with me so what do I do? I suppose like anyone would in a situation like that I stuck enough "snotstokkies" in there to stop the leak.

Because I was not very confident that it would bring me back home I scavenged around Henk's rubble heap and came across a Karoo 3 thats had life 3 times over, But, beggars can't be choosers and I loaded it on the bike. My puncture repair was still holding out. It last all the way through the park and up Ganaka Pass. On the flat piece up to the Lodge it finally let go and now I could not get it fixed again. So I pumped it just enough to get me to the Lodge.

Begged a pair of homemade tyre levers from the owners and Aaklige Attie and Gingerball proceeded to rip the flat off and put the new old (or old new) Karoo on. Ask Enzo! Himand his crew was there! This saw me home e few days later without any further incident.

But!!! Why would I be worried? I'm insured after all!!

So, Saturday past I took the wheels off my bike and with the insured tyre I set of on the 400km journey to Bike Tyre Warehouse. They're mos going to to sort this for me chop chop! NOT!!!

Had to leave the damaged tyre there as an assessor could only see it on Monday - yesterday!

Today i get the response below:

Japie

The Insurance accessor had a look at the 170/60-16 Metzeler Karoo 3 Tyre..
He said that he cannot Cover as the Tyre was fitted with Puncture Plugs.
Insurance Cover does not cover for repairs done to the Tyre.

Sorry……

Thank you & kind regards

Liz de Kock
General Manager
Administration 

Batt Holdings SA
t:+27 11 205 0216
t:+27 11 05 00073
f:+27 11 31 27078
m: +27 82 564 53 35
www.battholdings.com
Follow Batt Holdings on       
Batt Tyres Trademark & Sole Distributors for Terache Race Tyres* Battech Race Products*STI Wheels USA*Rabaconda Tyre Changers EU*
 
WTF!!!!????? Carrying out a normal puncture repair in the middle of the Tankwa renders this policy null and void!!?? I say bullshit! This kite is not going to fly!

Wrote them a firm mail to tell them where I am with this.!!! But, it seems like I'm going to loose the battle!! I can see myself becoming great buddies with the guys at the Consumer Council. And its not the money! It is the principle!

After all this I guess what I'm trying so say is: DON"T BELIEVE WHAT PEOPLE ARE TELLING YOU TO YOUR MONEY IN THEIR POCKETS!!!

Going to keep the Karoo 3 on the front and try one of those new Motoz in the rear!!

Ok! Klaar!

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 10, 2018, 12:51:02 pm
"against any irreparable accidental damages to the insured tyres on your bike"

Seems your damage was repairable, thus vitiating the claim. Don't see the problem.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 10, 2018, 12:54:42 pm
Jys verkeerd daar G! Die sny is 3 to 4 cm lank en die loopvlak was duidelik onherstelbaar beskadig aangsien dit 'n knop gemaak het na buite. Ek dink ek was baie gelukkig met die tydelike fix!!!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: ChrisL - DUSTRIDERS on April 10, 2018, 12:59:03 pm
 170/60-16

Ouman ek dink die probleem is jy het die tyre gery lat hy een size kleiner gekrimp het!! :lol8:
Hoop hulle hou jou happy. :thumleft:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 10, 2018, 01:00:29 pm
Jys skerp Chris! Eks te de moer in om op te let!!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 10, 2018, 01:02:42 pm
Jys verkeerd daar G! Die sny is 3 to 4 cm lank en die loopvlak was duidelik onherstelbaar beskadig aangsien dit 'n knop gemaak het na buite. Ek dink ek was baie gelukkig met die tydelike fix!!!

En did waar hulle gaan wegkom daarmee. Jy het hom ge-fix, al was dit net tydelik. Did 'n kweesie van graad.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 10, 2018, 01:06:44 pm
En did waar hulle gaan wegkom daarmee. Jy het hom ge-fix, al was dit net tydelik. Did 'n kweesie van graad.

Ons sal maar sien hoe hierdie een gaan uitwerk vir hulle. As 'n verbruiker het ek sekere regte en hulle as FSP het ook. Maar hulle het pligte ook! Die oomblik as hulle so iets aan jou verkoop moet hulle die moets en moenies verduidelik en die klient moet teken dat hy verstaan. Jy sal weet dat dit baie duidelik in die verbruikerswet bestaan. En ek gee hulle die geleentheid om dit reg te maak! Sonder dat dit vir my of my fiets 'n gevaar is. Ek gaan hierdie nie hier los nie!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 10, 2018, 01:16:37 pm
En did waar hulle gaan wegkom daarmee. Jy het hom ge-fix, al was dit net tydelik. Did 'n kweesie van graad.

Ons sal maar sien hoe hierdie een gaan uitwerk vir hulle. As 'n verbruiker het ek sekere regte en hulle as FSP het ook. Maar hulle het pligte ook! Die oomblik as hulle so iets aan jou verkoop moet hulle die moets en moenies verduidelik en die klient moet teken dat hy verstaan. Jy sal weet dat dit baie duidelik in die verbruikerswet bestaan. En ek gee hulle die geleentheid om dit reg te maak! Sonder dat dit vir my of my fiets 'n gevaar is. Ek gaan hierdie nie hier los nie!

Daar is jy reg en als hang maar af wat die terme van die kontrak is. Ek verlaat my op wat jy gepost het die terme is en wat feitelik gebeur het.

Onthou altyd, 'n versekerings kontrak word geskryf om NIE te betaal nie.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Sheepman on April 10, 2018, 01:17:31 pm
Insurance ( and the fine print ) is a minefield for most  ::) But unfortunately, its all in the words of the policy,as was already pointed out.
Maybe think about it this way when you are more relaxed.... " what real risk will insurers take on,  costs discounted into the selling price of tyres, well knowing that they are probably going to be bombarded with claims from customers ?..." 
BTW, I have bought quite a lot of tyres, road and off - road ( gravel  >:D ) from Bruce's shop and always had excellent service there.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 10, 2018, 01:18:17 pm
Moet jy nie eerder damoerin vir die versekeraar wees as Bike Tyre Warehouse nie?

Anyway, I reckon speak to them again, slowly and clearly because it looks like they think that you are claiming for the repair, not a replacement tyre.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: IceCreamMan on April 10, 2018, 01:20:44 pm
Ouman, I agree with you. That’s not customer service in my books.

South Africans just accept crap service then moan. Go for it. Tell them you are not satisfied.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Leo on April 10, 2018, 01:25:06 pm
Kry volgende keer die assessor se sel nommer, dan bel jy hom die Saterdag middag as die tyre kak daar net duskant Moerlandspan en Tweebuffelsmeteenskootmorsdoodgeskietfontein, dan vra jy hom: "Wat de fok nou."?

Nee wat, ek sal ook fume.  :dousing: :dousing: :dousing:

Gee hulle kak Oom  :thumleft:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 10, 2018, 01:29:05 pm
TheBear unfortunately it does not work that way! I'm in the industry as well -.albeit the the motor industry and not the tyre industry as such! I am the client of Bike Tyre Warehouse and nobody else. Its as good as you purchase a truck from my business and I send you elsewhere when you have a problem. I fight for my clients on their behalf - whether is an insurance claim or warranty claim!

This is how its supposed to work!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 10, 2018, 01:30:31 pm
Leo ek gaan die fokker al die pad agter my laat aanry! Just in case!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 10, 2018, 01:39:28 pm
TheBear unfortunately it does not work that way! I'm in the industry as well -.albeit the the motor industry and not the tyre industry as such! I am the client of Bike Tyre Warehouse and nobody else. Its as good as you purchase a truck from my business and I send you elsewhere when you have a problem. I fight for my clients on their behalf - whether is an insurance claim or warranty claim!

This is how its supposed to work!

I hear what you are saying, but insurance is a bit different, isn't it?

Anyway, regardless.  Fight them.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: RobD on April 10, 2018, 01:48:01 pm
Moet jy nie eerder damoerin vir die versekeraar wees as Bike Tyre Warehouse nie?

Anyway, I reckon speak to them again, slowly and clearly because it looks like they think that you are claiming for the repair, not a replacement tyre.

Nope, they are acting as an intermediary and therefore should know and explain the product. Wonder if they are an FSP?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 10, 2018, 02:03:28 pm
Moet jy nie eerder damoerin vir die versekeraar wees as Bike Tyre Warehouse nie?

Anyway, I reckon speak to them again, slowly and clearly because it looks like they think that you are claiming for the repair, not a replacement tyre.

Nope, they are acting as an intermediary and therefore should know and explain the product. Wonder if they are an FSP?

I hear what you guys are saying,  I personally just prefer to fight such a fight with the source, not the intermediary.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: RobD on April 10, 2018, 02:06:50 pm
Moet jy nie eerder damoerin vir die versekeraar wees as Bike Tyre Warehouse nie?

Anyway, I reckon speak to them again, slowly and clearly because it looks like they think that you are claiming for the repair, not a replacement tyre.

Nope, they are acting as an intermediary and therefore should know and explain the product. Wonder if they are an FSP?


I hear what you guys are saying,  I personally just prefer to fight such a fight with the source, not the intermediary.

Won't help, the intermediary is at fault if the policy and it's cover/exclusions were not explained to the customer. The insurer has the product, the intermediary has to know and sell it....
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Sheepman on April 10, 2018, 02:10:59 pm
Moet jy nie eerder damoerin vir die versekeraar wees as Bike Tyre Warehouse nie?

Anyway, I reckon speak to them again, slowly and clearly because it looks like they think that you are claiming for the repair, not a replacement tyre.

Nope, they are acting as an intermediary and therefore should know and explain the product. Wonder if they are an FSP?


I hear what you guys are saying,  I personally just prefer to fight such a fight with the source, not the intermediary.

Won't help, the intermediary is at fault if the policy and it's cover/exclusions were not explained to the customer. The insurer has the product, the intermediary has to know and sell it....

Maybe it was explained, but the customer did not read through the policy thoroughly
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 10, 2018, 02:11:59 pm
Moet jy nie eerder damoerin vir die versekeraar wees as Bike Tyre Warehouse nie?

Anyway, I reckon speak to them again, slowly and clearly because it looks like they think that you are claiming for the repair, not a replacement tyre.

Nope, they are acting as an intermediary and therefore should know and explain the product. Wonder if they are an FSP?


I hear what you guys are saying,  I personally just prefer to fight such a fight with the source, not the intermediary.

Won't help, the intermediary is at fault if the policy and it's cover/exclusions were not explained to the customer. The insurer has the product, the intermediary has to know and sell it....

Quote from: email
Japie

The Insurance accessor had a look at the 170/60-16 Metzeler Karoo 3 Tyre..
He said that he cannot Cover as the Tyre was fitted with Puncture Plugs.
Insurance Cover does not cover for repairs done to the Tyre.

Sorry……

Thank you & kind regards

Liz de Kock
General Manager
Administration 

Possible misunderstanding between client, supplier and insurerer?    He is not asking for the cost of the repair to be covered, but rather the cost of a new tyre.

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: RobD on April 10, 2018, 02:12:08 pm
Moet jy nie eerder damoerin vir die versekeraar wees as Bike Tyre Warehouse nie?

Anyway, I reckon speak to them again, slowly and clearly because it looks like they think that you are claiming for the repair, not a replacement tyre.

Nope, they are acting as an intermediary and therefore should know and explain the product. Wonder if they are an FSP?


I hear what you guys are saying,  I personally just prefer to fight such a fight with the source, not the intermediary.

Won't help, the intermediary is at fault if the policy and it's cover/exclusions were not explained to the customer. The insurer has the product, the intermediary has to know and sell it....

Maybe it was explained, but the customer did not read through the policy thoroughly


Always a possibility Sheepman.....
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 10, 2018, 02:19:46 pm
There is really no point in the discussion until we know the definition of 'irreparable' in the contract
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: J-dog on April 10, 2018, 02:33:09 pm
To the OP....

You got a puncture FFS. If everyone who gets a puncture claims warranty, there will be no tyre dealers to supply you anything.

Just don't get it.

BTW, you could have just fixed the tyre at any dealer for about R50.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Cracker on April 10, 2018, 02:48:34 pm
He had an accidental cut in the tyre that was irreperable - that's what I read.

He tried to repair it but it didn't hold - still irreparable.

Can Bike Tyre Warehouse fix it? If yes, then no claim. If not, then it remains irreperable.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 10, 2018, 02:50:27 pm
To the OP....

You got a puncture FFS. If everyone who gets a puncture claims warranty, there will be no tyre dealers to supply you anything.

Just don't get it.

BTW, you could have just fixed the tyre at any dealer for about R50.

But he did have tyre insurance, not the warranty, and as such can be a tad peeved.

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 10, 2018, 02:54:37 pm
He had an accidental cut in the tyre that was irreperable - that's what I read.

He tried to repair it but it didn't hold - still irreparable.

Can Bike Tyre Warehouse fix it? If yes, then no claim. If not, then it remains irreperable.

That's the thing. As I understand the repair lasted about 100km and then deflated. Bad repair work ? When does it become 'irreparable'. That's why we need the contract definition.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: J-dog on April 10, 2018, 02:55:12 pm
To the OP....

You got a puncture FFS. If everyone who gets a puncture claims warranty, there will be no tyre dealers to supply you anything.

Just don't get it.

BTW, you could have just fixed the tyre at any dealer for about R50.

But he did have tyre insurance, not the warranty, and as such can be a tad peeved.

Mostly not irreparable unless a sidewall cut. Anyway, offering insurance on an ADV tyre is just asinine. It's like offering HIV insurance to a prostitute. But sure - I get your point.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Mikel89 on April 10, 2018, 02:58:39 pm
I read it as declined because there was an attempted repair job to the tyre.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: J-dog on April 10, 2018, 03:01:46 pm
I read it as declined because there was an attempted repair job to the tyre.

Again. Asinine. Leave him out in the bush for a week whilst he contemplates his warranty conditions?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 10, 2018, 03:02:38 pm
I read it as declined because there was an attempted repair job to the tyre.

And how long/far should the repair last until its deemed a success or failure ?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: J-dog on April 10, 2018, 03:05:32 pm
I read it as declined because there was an attempted repair job to the tyre.

And how long/far should the repair last until its deemed a success or failure ?

My friend (yes I have one) always asked me...

What's the difference between a good haircut and a bad haircut?

Answer: about one week.  :imaposer:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Mikel89 on April 10, 2018, 03:22:21 pm
I read it as declined because there was an attempted repair job to the tyre.

Again. Asinine. Leave him out in the bush for a week whilst he contemplates his warranty conditions?

I fully agree with your sentiments, don't get me wrong.

It's flipping silly that the claim was rejected for that.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: OomD on April 10, 2018, 03:27:03 pm
Maybe they reject it because the attempt at repair could've caused further damage, thus no longer "accidental"?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 10, 2018, 03:44:06 pm
Sheepman! I am the flippen customer! I know what I have been given to read and what I was told! If this was such an issue EXTRA care should have been taken to explain the terms and conditions to me! And YES! They are an FSP! Number and ALL!!

And what I said in the heading as well!! MY OPINION! I feel cheated and I was!

Will give them a day or to respond, but I will not let this lie! The tyre was damaged beyond - and if you like - a more permanent repair and it could never be repaired to a level where its safe to use. What makes that the tyre? F@cked beyond repair! What would you have done my dear fellow Dawg! Pitched your tent in the middle of the Tankwa whilst the guy who sold me tyre and provided the insurance sits back and does nothing to protect my interests. I am and remain his client and because of that alone he has an obligation to fulfill.

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Sheepman on April 10, 2018, 03:54:17 pm
Sheepman! I am the flippen customer! I know what I have been given to read and what I was told! If this was such an issue EXTRA care should have been taken to explain the terms and conditions to me! And YES! They are an FSP! Number and ALL!!

And what I said in the heading as well!! MY OPINION! I feel cheated and I was!

Will give them a day or to respond, but I will not let this lie! The tyre was damaged beyond - and if you like - a more permanent repair and it could never be repaired to a level where its safe to use. What makes that the tyre? F@cked beyond repair! What would you have done my dear fellow Dawg! Pitched your tent in the middle of the Tankwa whilst the guy who sold me tyre and provided the insurance sits back and does nothing to protect my interests. I am and remain his client and because of that alone he has an obligation to fulfill.

Sure Ouman, we were just speculating.Tackle them......head on.
At best you may score a new tyre and at worst a shrug......and the sun will come up tomorrow again and people will buy tyres, plenty of them.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: armpump on April 10, 2018, 04:27:55 pm
Price includes: VAT, FREE fitment, FREE balancing, FREE 12 months Batt T’ Sure insurance (including tyre cover for riders on the GS Trophy event). NOBODY ELSE offers this deal, so call Bruce on 073 777 9269 or email sales@biketyrewarehouse.com
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Operator on April 10, 2018, 04:29:44 pm
The tyre was damaged beyond - and if you like - a more permanent repair and it could never be repaired to a level where its safe to use.

Very important fact.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Aaklige Attie on April 10, 2018, 04:32:37 pm
"against any irreparable accidental damages to the insured tyres on your bike"

Seems your damage was repairable, thus vitiating the claim. Don't see the problem.

If it was repairable then why did BTW not repair it and send the customer on his way? After all he did just drive more than 300Km's to get a problem resolved and that after he phoned and made an appointment? Then you get introduced to someone that is from Metzeler and he himself can not make a call?

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Operator on April 10, 2018, 04:49:45 pm
It is important to note that this is not an issue for Metzeler (tyre company).
They were not the ones offering the insurance.
This is not a CPA problem. It is an insurance problem.

This problem is with Bike Tyre Warehouse and BAT insurance product.
They are not treating the customer fair and reasonable. The FSB and the Ombudsman is very strict on this.
They must decide whether they want to go down this road......
They can use this story as a good advertisement with free/positive exposure.......................or they can decide to
take the bad publicity and get the free/bad exposure regarding their service and product. :patch:
Is the negative publicity worth the R1500 of the tyre?       :snorting:


 

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Aaklige Attie on April 10, 2018, 05:53:03 pm
It is important to note that this is not an issue for Metzeler (tyre company).
They were not the ones offering the insurance.
This is not a CPA problem. It is an insurance problem.

This problem is with Bike Tyre Warehouse and BAT insurance product.
They are not treating the customer fair and reasonable. The FSB and the Ombudsman is very strict on this.
They must decide whether they want to go down this road......
They can use this story as a good advertisement with free/positive exposure.......................or they can decide to
take the bad publicity and get the free/bad exposure regarding their service and product. :patch:
Is the negative publicity worth the R1500 of the tyre?       :snorting:

Could not agree more!!  This is definitely a problem with BTW and their after sales service. Do they only use the "BATT insurance" as a sale pitch, cause really what do they expect you to do when stranded in the middle of the Karoo with a cut tyre not to try and repair it to get out of a sticky situation. After all it is not as if you are carrying a spare tyre around.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 10, 2018, 05:53:52 pm
Operator - you hit the nail on the head. Bruce should just 'Go out to Batt' for his customer and do the right thing for his business and sort it out - worth it in the larger scheme of things. Clearly the puncture was too large to hold a plug(s) as any kind of satisfactory fix. This was determined by the attempt of a fix and should not disqualify the claim. The cut bulged and therefore would also not be able to be repaired by an internal patch fitted by a responsible repair shop. Should be an open and closed case. I agree give them a chance to make good otherwise fuckem.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: LeonDude on April 10, 2018, 06:14:58 pm
Which shop is this? Where are they situated is what I'm asking.

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BlueBull2007 on April 10, 2018, 07:03:19 pm
Let me get this right: We are talking about a loss of R1500 or $125 in real terms? Seriously?

Maybe this biking hobby is just too expensive...

I for one would never ever insure anything like a tyre, but that's me. Avoids a lot of heartache like this.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: punisher on April 10, 2018, 07:29:39 pm
 O0
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: OomD on April 10, 2018, 08:00:08 pm
Let me get this right: We are talking about a loss of R1500 or $125 in real terms? Seriously?

Maybe this biking hobby is just too expensive...

I for one would never ever insure anything like a tyre, but that's me. Avoids a lot of heartache like this.
The tyre came with "free" insurance.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: luv2ride on April 10, 2018, 08:37:16 pm
Free insurance is worth what you paid for it  :deal:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 10, 2018, 08:55:50 pm
Free insurance is worth what you paid for it  :deal:

No such thing as a free lunch ... insurance is costed into the tyre pricing ... for what it is worth ... or not   :peepwall:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Kaboef on April 10, 2018, 09:02:06 pm
Let me get this right: We are talking about a loss of R1500 or $125 in real terms? Seriously?

Maybe this biking hobby is just too expensive...

I for one would never ever insure anything like a tyre, but that's me. Avoids a lot of heartache like this.

My thoughts as well.

Taking insurance on a ds tyre? Seriously?  :imaposer:
And driving 400km to the dealer to show them the damaged tyre.
My fok, jou petrol soontoe en terug is meer as wat die tyre kos!



Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Sheepman on April 10, 2018, 09:06:05 pm
Let me get this right: We are talking about a loss of R1500 or $125 in real terms? Seriously?

Maybe this biking hobby is just too expensive...

I for one would never ever insure anything like a tyre, but that's me. Avoids a lot of heartache like this.

My thoughts as well.

Ja nee. People insure swimming pools against fire - but who in their right minds would do that ?


Taking insurance on a ds tyre? Seriously?  :imaposer:
And driving 400km to the dealer to show them the damaged tyre.
My fok, jou petrol soontoe en terug is meer as wat die tyre kos!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 10, 2018, 09:12:46 pm
Have you seen what a fire can do to a swimming pool? Ask my neighbour edgy  :3some:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Sheepman on April 10, 2018, 09:15:13 pm
Have you seen what a fire can do to a swimming pool? Ask my neighbour edgy  :3some:

Eish Dom, was it filled with high octane ?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Herklaas on April 10, 2018, 09:20:12 pm
 :sip: All cell phones has cameras, we should use that as records of when, how, what, where happened.  :3some:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Herklaas on April 10, 2018, 09:21:48 pm
 :sip: Did not see any pics so far?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 10, 2018, 09:49:36 pm
:sip: Did not see any pics so far?

 :useless: :useless:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Sláinte Mhaith on April 10, 2018, 10:38:27 pm
.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: aka.Goliath on April 11, 2018, 12:29:38 am
I don't deal with BTW any more. I've tried a couple times to use them and each time there's been some excuse as to why they couldn't help me. I just go a further 10min up the highway to Just Bike Tyre where I've never had a moments trouble.

I totally agree with the OP, they should just replace the tyre. Don't offer insurance (particularly 'free' insurance) if you can't/won't honor claims of obvious damage to the tyre. I wonder how much it costs to send out an accessor to have a look at this tyre?

Reminds me of an on going issue with takealot who won't replace a burnt out blender that's under warranty because I change the plug to the 3 prong plug - it's technically illegal to sell electronics with the euro plug on it in SA.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: DR BIG 750 on April 11, 2018, 06:03:19 am
I don't deal with BTW any more. I've tried a couple times to use them and each time there's been some excuse as to why they couldn't help me. I just go a further 10min up the highway to Just Bike Tyre where I've never had a moments trouble.

I totally agree with the OP, they should just replace the tyre. Don't offer insurance (particularly 'free' insurance) if you can't/won't honor claims of obvious damage to the tyre. I wonder how much it costs to send out an accessor to have a look at this tyre?

Reminds me of an on going issue with takealot who won't replace a burnt out blender that's under warranty because I change the plug to the 3 prong plug - it's technically illegal to sell electronics with the euro plug on it in SA.
agree , bullshit, repace
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: The TRANSPORTER on April 11, 2018, 06:23:00 am
Gee hulle gas man. Voor hul jou of enige bike tyre aan enigiemand verkoop weet hulle obvious jy het nie n spaar nie so die “normale” prinsiep op n bike is bietjie anders as op n motor wat n spaarwiel saamry-so logies moet jy hom langs die pad reg maak of probeer om by jou eindbestemming te kan kom. Hoe lank en vanwaar sal jou hulp dan gekom het? Moes jy vir Tyre Warehouse/assessor langs die pad sit en wag het die hele lang naweek??

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 11, 2018, 06:50:57 am
I think if this scenario was reported on the WD or Adventure rider fb pages it would be sorted swiftly.  ::) . 
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 11, 2018, 07:12:15 am
I am the customer in this scenario. I appreciate all the input. But F@CK Boet! When I decide to drive 800km to sort this thing (400km one way) then you must know this has become a matter of principle to me! The cost not even considered.

I think us South African consumers are so used being taken and used to bad service from all walks of life and the suppliers out there know nobody really ever complains! Likes being ripped without a word!  On this issue I've just decided - fuckem all! And if you're consumer? I do this for you too! You can thank me later!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 11, 2018, 07:15:23 am
Particularly you Sheepman! You don't seem to grasp the concept.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: edgy on April 11, 2018, 07:16:05 am
There you go Dom :lol8:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: armpump on April 11, 2018, 07:29:28 am
Anybody find out yet what the "insurance" actually covers  ?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: armpump on April 11, 2018, 07:35:39 am
"1 Year Free cover for road hazard damage including cuts, bursts, side wall damage etc. Mousses, Tubes etc are excluded"

"Batt-T Sure, to protect your rubber against damage caused on urban roads (think potholes and road works), adventure trails and even endurance-pro type terrain. Batt-T Sure is available on tyres fitted to motorbikes, quad bikes, ATV or side x sides, up to the maximum cover limits selected.
Protection is provided for accidental damage caused by harsh braking, cuts, bursts and road inequalities. Bubbles on tyres, which result from pot holes, are also included, however race tyres and racing tyre cover are excluded."

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: THROTTLE JOCKEY on April 11, 2018, 07:43:45 am
3 sides to every story.

 :sip: :sip:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 11, 2018, 09:11:48 am
I am the customer in this scenario. I appreciate all the input. But F@CK Boet! When I decide to drive 800km to sort this thing (400km one way) then you must know this has become a matter of principle to me! The cost not even considered.

I think us South African consumers are so used being taken and used to bad service from all walks of life and the suppliers out there know nobody really ever complains! Likes being ripped without a word!  On this issue I've just decided - fuckem all! And if you're consumer? I do this for you too! You can thank me later!

Japie, jy is reg wat betref ons houding as verbruikers. Maak seker jy poep nie teen donderweer nie. Al wat saak maak is wat sę die kontrak beteken 'irreparable'
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Sheepman on April 11, 2018, 09:19:34 am
There you go Dom :lol8:

Eina  :( Thats very bad  ;)
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Sheepman on April 11, 2018, 09:21:57 am
Particularly you Sheepman! You don't seem to grasp the concept.

Ouman, its very simple - you have a problem, you got some advice......now its up to yo to action it 
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: m0lt3n on April 11, 2018, 10:15:58 am
Ek sou darm self nie versekering op my bike se tyres vat nie, maar as hulle dit wil verniet gaan staan en weg gee moet hulle nou maar die prys betaal. Hou ons op hoogte
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 11, 2018, 11:44:37 am

Today i get the response below:

Japie

The Insurance accessor had a look at the 170/60-16 Metzeler Karoo 3 Tyre..
He said that he cannot Cover as the Tyre was fitted with Puncture Plugs.
Insurance Cover does not cover for repairs done to the Tyre.

Sorry……

Thank you & kind regards

Liz de Kock
General Manager
Administration 


Found some info on this insurance. Japie their excuse is bullshit. They can't expext you to sit in the middle of nowhere and not attempt a repair. This they should have forseen could happen and work into their risk assessment.

If they can't now repair it they must compensate you. Note its not a tyre replacement. They pay you out for the unused tyre tread. You buy a new tyre and they credit you the unused part.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Brucet on April 11, 2018, 11:50:03 am
I have not read through this entire post but thank you for the warning. I along with a mate were about to fit Karoo 3's to our bike's (2x GSA's) with them after seeing the special on Facebook. Wont be doing that now.

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 11, 2018, 11:52:29 am
I have not read through this entire post but thank you for the warning. I along with a mate were about to fit Karoo 3's to our bike's (2x GSA's) with them after seeing the special on Facebook. Wont be doing that now.

and there goes the business ...  :3some: 
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 11, 2018, 11:55:57 am
I have not read through this entire post but thank you for the warning. I along with a mate were about to fit Karoo 3's to our bike's (2x GSA's) with them after seeing the special on Facebook. Wont be doing that now.

and there goes the business ...  :3some:

Yip, they did not think this through well. Doubt Japie could have used more than 30% of the tyres tread. That is what they would have had to pay him out. R600.00 ?

Bad business.

CORRECTION - They pay out the unused tread.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: armpump on April 11, 2018, 12:00:45 pm
Anybody contact them and advise them of this thread ?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 11, 2018, 12:03:11 pm
................  :3some:

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: armpump on April 11, 2018, 12:10:19 pm
Posted a link on their book face.

 
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: J-dog on April 11, 2018, 12:12:41 pm
oh dear. Internet lynch mob.

But ya, the dealer should replace the tyre and claim from the insurer. Unless the insurer is themselves?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Oros on April 11, 2018, 12:13:22 pm
Posted a link on their book egg on face. FIXED
>:D
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: roxenz on April 11, 2018, 12:14:04 pm
There you go Dom :lol8:
Now, THAT was a BRAAI!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 11, 2018, 12:48:36 pm
Always interesting to see the reaction to these complaints.

Bike Tyre Warehouse:  Growing toward a lynch mob.
KTM Cape Town:  Excuses for vendor galore.

Scratching my head here ....
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Welsh on April 11, 2018, 01:04:07 pm
I have not read through this entire post but thank you for the warning. I along with a mate were about to fit Karoo 3's to our bike's (2x GSA's) with them after seeing the special on Facebook. Wont be doing that now.

and there goes the business ...  :3some:

Yip, they did not think this through well. Doubt Japie could have used more than 30% of the tyres tread. That is what they would have had to pay him out. R600.00 ?

Bad business.

CORRECTION - They pay out the unused tread.
  Gerrard, I had something similar years ago on a car tyre, but it was the tyre suppliers guarantee “Continental or similar all road hazard guarantee” they credited me for the unused tread, but the whole calculation was based on the full RRP not on the discounted price I had paid, basically the price I paid was the same as the discounted price I would have paid anyway.  :deal:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: armpump on April 11, 2018, 01:13:29 pm
Social media is a double edge blade

If you going to use it.............. be very aware of the other side.



Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 11, 2018, 01:19:39 pm
Posted a link on their book face.

Can they see it if not a member?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Sheepman on April 11, 2018, 01:26:14 pm
Always interesting to see the reaction to these complaints.

Bike Tyre Warehouse:  Growing toward a lynch mob.
KTM Cape Town:  Excuses for vendor galore.

Scratching my head here ....

Jip, only now some seem to have finally read the terms of the warranty and shout out their interpretation, which is wrong, in anyway.
Welch has got it spot on.
Still baffles me that the complainant simply hasn't picked up the phone and talked to the owner of the tyre business to see if there is a resolve for the issue, prior to him registering a complaint at the Consumers Protection Council ( which is a toothless institution in anyway )
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 11, 2018, 01:34:51 pm
Always interesting to see the reaction to these complaints.

Bike Tyre Warehouse:  Growing toward a lynch mob.
KTM Cape Town:  Excuses for vendor galore.

Scratching my head here ....

Jip, only now some seem to have finally read the terms of the warranty and shout out their interpretation, which is wrong, in anyway.
Welch has got it spot on.
Still baffles me that the complainant simply hasn't picked up the phone and talked to the owner of the tyre business to see if there is a resolve for the issue, prior to him registering a complaint at the Consumers Protection Council ( which is a toothless institution in anyway )

Lets accept all of us forum lawyers are wrong (except Welsh) The cost to the company here would have been negligible and Japie would have come on here and lauded it if they just had honoured his claim. No hassle we pay.

Good business. With social media nowadays, that is what you should consider, not if you are right or wrong.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BikerJan on April 11, 2018, 01:36:06 pm
Thanks for the heads up Ouman, I will definitely no be using them.

Agree with some of the other persons here, Just bike and Tyre had so far only given me excellent service.

To me one of the advantages of a website like Wilddog, that we get warned of people doing dodgy business!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: armpump on April 11, 2018, 01:39:20 pm
Posted a link on their book face.

Can they see it if not a member?

No idea.

https://www.facebook.com/BikeTyreWarehouse/
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 11, 2018, 01:45:10 pm
Posted a link on their book face.

Can they see it if not a member?

No idea.

https://www.facebook.com/BikeTyreWarehouse/

Yes, this thread is open to public viewing.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 11, 2018, 01:54:08 pm
Thanks for the heads up Ouman, I will definitely no be using them.

Agree with some of the other persons here, Just bike and Tyre had so far only given me excellent service.

To me one of the advantages of a website like Wilddog, that we get warned of people doing dodgy business!

Bike Tyre Warehouse have also got some excellent reviews on various forums, including this one.  It seems the owner or manager, Bruce, is a very reasonable person. 

http://www.wilddog.za.net/forum/index.php?topic=199913.msg3689949#msg3689949

http://www.wilddog.za.net/forum/index.php?topic=217389.msg4025373#msg4025373

Someone already mentioned, perhaps a call to the owner / manager before the internet?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Sheepman on April 11, 2018, 02:15:07 pm
Always interesting to see the reaction to these complaints.

Bike Tyre Warehouse:  Growing toward a lynch mob.
KTM Cape Town:  Excuses for vendor galore.

Scratching my head here ....

Jip, only now some seem to have finally read the terms of the warranty and shout out their interpretation, which is wrong, in anyway.
Welch has got it spot on.
Still baffles me that the complainant simply hasn't picked up the phone and talked to the owner of the tyre business to see if there is a resolve for the issue, prior to him registering a complaint at the Consumers Protection Council ( which is a toothless institution in anyway )

Lets accept all of us forum lawyers are wrong (except Welsh) The cost to the company here would have been negligible and Japie would have come on here and lauded it if they just had honoured his claim. No hassle we pay.

Good business. With social media nowadays, that is what you should consider, not if you are right or wrong.

Trial by social media is mostly skewed, as in most instances only half the facts are placed on the board of injustice.
I agree, nobody appreciates to be screwed over, but the isue remains - has Ouman really been screwed or does he think he has ?
Its just that I have a major peeve that nowadays every TD&H which think they have been screwed over, simply cannot attempt to resolve their issues in an adult manner, but run to social platforms and cry foul. There has been a couple of interesting court cases dealing with said issues, wherein the " victims " were punished with some serious orders.   
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 11, 2018, 02:18:51 pm
Always interesting to see the reaction to these complaints.

Bike Tyre Warehouse:  Growing toward a lynch mob.
KTM Cape Town:  Excuses for vendor galore.

Scratching my head here ....

Jip, only now some seem to have finally read the terms of the warranty and shout out their interpretation, which is wrong, in anyway.
Welch has got it spot on.
Still baffles me that the complainant simply hasn't picked up the phone and talked to the owner of the tyre business to see if there is a resolve for the issue, prior to him registering a complaint at the Consumers Protection Council ( which is a toothless institution in anyway )

Lets accept all of us forum lawyers are wrong (except Welsh) The cost to the company here would have been negligible and Japie would have come on here and lauded it if they just had honoured his claim. No hassle we pay.

Good business. With social media nowadays, that is what you should consider, not if you are right or wrong.

Trial by social media is mostly skewed, as in most instances only half the facts are placed on the board of injustice.
I agree, nobody appreciates to be screwed over, but the isue remains - has Ouman really been screwed or does he think he has ?
Its just that I have a major peeve that nowadays every TD&H which think they have been screwed over, simply cannot attempt to resolve their issues in an adult manner, but run to social platforms and cry foul. There has been a couple of interesting court cases dealing with said issues, wherein the " victims " were punished with some serious orders.

I agree, that's why I kept saying the debate is useless without knowing what was meant by 'irreparable' Seemed then they don't give one, which leaves it wide open.

Hence, open day.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 11, 2018, 02:20:54 pm
Trial by social media is mostly skewed, as in most instances only half the facts are placed on the board of injustice.
I agree, nobody appreciates to be screwed over, but the isue remains - has Ouman really been screwed or does he think he has ?
Its just that I have a major peeve that nowadays every TD&H which think they have been screwed over, simply cannot attempt to resolve their issues in an adult manner, but run to social platforms and cry foul. There has been a couple of interesting court cases dealing with said issues, wherein the " victims " were punished with some serious orders.

Yeah.  It is clear that Ouman feels that he has been done in and that is certainly his right.  How he choose to handle it is also 100% his choice.  I was just wondering, as I just saw a thread on another form and then checked here, that since BTW seem to have a very good reputation, if a call to the manager would not have resolved the issue.  It is, after all, not a huge amount on the table and as such, I am sure an astute manager would have sorted, no problem.

How it sually works is they measure the remaining thread.  Say the tyre is R2k and 50% left, they give you R1000 off a new tyre.  Their cost of the tyre is not R2k though, so at worst they are losing a few hundred bucks.  A small price to pay to have another happy customer posting on the internet, rather than the other way around. 
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Sheepman on April 11, 2018, 02:31:37 pm
Trial by social media is mostly skewed, as in most instances only half the facts are placed on the board of injustice.
I agree, nobody appreciates to be screwed over, but the isue remains - has Ouman really been screwed or does he think he has ?
Its just that I have a major peeve that nowadays every TD&H which think they have been screwed over, simply cannot attempt to resolve their issues in an adult manner, but run to social platforms and cry foul. There has been a couple of interesting court cases dealing with said issues, wherein the " victims " were punished with some serious orders.

Yeah.  It is clear that Ouman feels that he has been done in and that is certainly his right.  How he choose to handle it is also 100% his choice.  I was just wondering, as I just saw a thread on another form and then checked here, that since BTW seem to have a very good reputation, if a call to the manager would not have resolved the issue.  It is, after all, not a huge amount on the table and as such, I am sure an astute manager would have sorted, no problem.

How it sually works is they measure the remaining thread.  Say the tyre is R2k and 50% left, they give you R1000 off a new tyre.  Their cost of the tyre is not R2k though, so at worst they are losing a few hundred bucks.  A small price to pay to have another happy customer posting on the internet, rather than the other way around.

For sure - The owner of the business is Bruce de Kock and the tel. no. is 011 - 2050216
Bruce runs a very neat, well stocked shop and is very active in the promotion of all facets of motorcycling ( or biking  ;D )
Lets hope we can get to a proper solution.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: bronzy on April 11, 2018, 02:49:33 pm
Trial by social media is mostly skewed, as in most instances only half the facts are placed on the board of injustice.
I agree, nobody appreciates to be screwed over, but the isue remains - has Ouman really been screwed or does he think he has ?
Its just that I have a major peeve that nowadays every TD&H which think they have been screwed over, simply cannot attempt to resolve their issues in an adult manner, but run to social platforms and cry foul. There has been a couple of interesting court cases dealing with said issues, wherein the " victims " were punished with some serious orders.

Yeah.  It is clear that Ouman feels that he has been done in and that is certainly his right.  How he choose to handle it is also 100% his choice.  I was just wondering, as I just saw a thread on another form and then checked here, that since BTW seem to have a very good reputation, if a call to the manager would not have resolved the issue.  It is, after all, not a huge amount on the table and as such, I am sure an astute manager would have sorted, no problem.

How it sually works is they measure the remaining thread.  Say the tyre is R2k and 50% left, they give you R1000 off a new tyre.  Their cost of the tyre is not R2k though, so at worst they are losing a few hundred bucks.  A small price to pay to have another happy customer posting on the internet, rather than the other way around.

For sure - The owner of the business is Bruce de Kock and the tel. no. is 011 - 2050216
Bruce runs a very neat, well stocked shop and is very active in the promotion of all facets of motorcycling ( or biking  ;D )
Lets hope we can get to a proper solution.
I have spoken to Bruce and they will issuse a Statement shortly  :thumleft:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Metiger on April 11, 2018, 02:56:29 pm
Has BTW got back to Ouman ?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Fuzzy Muzzy on April 11, 2018, 03:20:53 pm
Thanks for the heads up Ouman, I will definitely no be using them.

Agree with some of the other persons here, Just bike and Tyre had so far only given me excellent service.

To me one of the advantages of a website like Wilddog, that we get warned of people doing dodgy business!

Im seeing some people say Just Bike Tyre, as above, but the complaint is against Bike Tyre Warehouse

i think some people are getting confused, or is it just me.. maybe clarification before the wrong company gets kicked in the teeth.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BikerJan on April 11, 2018, 03:33:28 pm
Thanks for the heads up Ouman, I will definitely no be using them.

Agree with some of the other persons here, Just bike and Tyre had so far only given me excellent service.

To me one of the advantages of a website like Wilddog, that we get warned of people doing dodgy business!

Im seeing some people say Just Bike Tyre, as above, but the complaint is against Bike Tyre Warehouse

i think some people are getting confused, or is it just me.. maybe clarification before the wrong company gets kicked in the teeth.

To clarify, I will not be using Bike Tyre Warehouse, but Just Bike and Tyre. I have so far only received excellent service from Just Bike and Tyre, and will rather keep going to them
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: THROTTLE JOCKEY on April 11, 2018, 04:03:01 pm
Always interesting to see the reaction to these complaints.

Bike Tyre Warehouse:  Growing toward a lynch mob.
KTM Cape Town:  Excuses for vendor galore.

Scratching my head here ....

Jip, only now some seem to have finally read the terms of the warranty and shout out their interpretation, which is wrong, in anyway.
Welch has got it spot on.
Still baffles me that the complainant simply hasn't picked up the phone and talked to the owner of the tyre business to see if there is a resolve for the issue, prior to him registering a complaint at the Consumers Protection Council ( which is a toothless institution in anyway )

Lets accept all of us forum lawyers are wrong (except Welsh) The cost to the company here would have been negligible and Japie would have come on here and lauded it if they just had honoured his claim. No hassle we pay.

Good business. With social media nowadays, that is what you should consider, not if you are right or wrong.

So the way I read what you are saying is. Shout the loudest even if you are wrong (not saying he is!) and the business owner who is also a person with many mouths to feed (read employees and family) must bow down and just pay. Why because the complainant shouted on social media.

Mmmmm if thats what you are saying I am not so sure I can agree with you.

IMHO right is right, wrong is wrong and the loudest person in a discussion is often wrong.

Sad day when volumne dictates morals
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Dirkie GS on April 11, 2018, 04:28:40 pm

Just bike tyre all the way :thumleft:

Hope you get sorted
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Aaklige Attie on April 11, 2018, 06:07:04 pm
Always interesting to see the reaction to these complaints.

Bike Tyre Warehouse:  Growing toward a lynch mob.
KTM Cape Town:  Excuses for vendor galore.

Scratching my head here ....

Jip, only now some seem to have finally read the terms of the warranty and shout out their interpretation, which is wrong, in anyway.
Welch has got it spot on.
Still baffles me that the complainant simply hasn't picked up the phone and talked to the owner of the tyre business to see if there is a resolve for the issue, prior to him registering a complaint at the Consumers Protection Council ( which is a toothless institution in anyway )

Sheepman it sure does look lke you like to raise your opinion without having the facts! I know for a fact that Japie tried numerous times to contact Bruce but being at Kyalami had more importance than the complaints of his customer . So please do us a favour and get your facts in order be for making assumptions cause you know what they say!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 12, 2018, 06:09:09 am
Sheepman it sure does look lke you like to raise your opinion without having the facts! I know for a fact that Japie tried numerous times to contact Bruce but being at Kyalami had more importance than the complaints of his customer . So please do us a favour and get your facts in order be for making assumptions cause you know what they say!

Thing is Attie, that is how a forum works.  We all, except you, do not have the inside info.  We can only react, wonder, discuss, debate, argue what we know about.  In this case, the post from the OP.  He made no mention of numerous phone calls or Kyalami being more important than his customer, so obviously any of our replies will not include that as part of the discussion.  Every single one of us are raising an opinion without having the facts.  This is true for those who agree with the OP, those who differ and more importantly those promising to keep their business away from the provider. 

The OP placed his story on an open forum.  He chose what info to share and what not, knowing that there will be reaction, both positive and negative to his case and that said reactions would be based on the info he chose to share.    Again, it is how a forum works.

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Vis Arend on April 12, 2018, 07:25:14 am
 :sip:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 12, 2018, 07:30:15 am
:sip:

Having coffee alone!?  Now that is a disgrace!   :thumleft:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: >Herman< on April 12, 2018, 07:45:07 am
And...? Any new news?  :patch:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Aaklige Attie on April 12, 2018, 07:55:48 am
Sheepman it sure does look lke you like to raise your opinion without having the facts! I know for a fact that Japie tried numerous times to contact Bruce but being at Kyalami had more importance than the complaints of his customer . So please do us a favour and get your facts in order be for making assumptions cause you know what they say!

Thing is Attie, that is how a forum works.  We all, except you, do not have the inside info.  We can only react, wonder, discuss, debate, argue what we know about.  In this case, the post from the OP.  He made no mention of numerous phone calls or Kyalami being more important than his customer, so obviously any of our replies will not include that as part of the discussion.  Every single one of us are raising an opinion without having the facts.  This is true for those who agree with the OP, those who differ and more importantly those promising to keep their business away from the provider. 

The OP placed his story on an open forum.  He chose what info to share and what not, knowing that there will be reaction, both positive and negative to his case and that said reactions would be based on the info he chose to share.    Again, it is how a forum works.

The fact still remains that if you do not know for a fact then one does not make the assumption, then rather ask the question. Every body is allowed their opinion that is so and as you said this is a public forum it just get to me that it is always a certain few that would like to raise opinions without having all the facts and rather than obtaining the real facts they rather assume and as you said maybe at fault of the OP for not disclosing all the facts before hand.

But then raising stupid concerns like why spend more money on getting something through to a supplier than what it is worth, have one stopped and think that maybe this could have happened to you that is in a radius of 20km from this supplier with the same end result it is not about the tyre it is about the principle of the matter. If you want to sell(include) Insurance on a tyre then be prepared to honour the cover under reasonable circumstances or if not then explain or give a customer the T&C's before hand. But knowing what the tyre would be used for and if stranded that some sort of attempt to fix the problem will be made then afterwards reputing a claim for that reason is plain BS! But yet again this is my opinion!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 07:56:07 am
Sorry guys! Been on the road yesterday and management meetings and crap like that!

Of course I tried to phone Bruce - numerous times! Even before they send me that mail. I also met him once before and my impressions were that his knowledgeable and approachable. Thats also a reason why I gave him my money. This was last Saturday (and I contacted them on Friday saying that I will be there on Saturday to resolve this) but up till now ------ nothing!

I understand that he is away doing other things, but I'm in business as well and when I go away (like on 7 day bike trip) I ensure that my customer will be attended to by someone else if needed.

I thank everyone again for their input on this thread. I can post pictures of where were fixing (or attempting to) the cut, but not of the cut itself. I will get some a post it. Then you will see that the cut was to such an extent that immaterial of what you do to it, it would always just be temporary. And by that I mean for a few more kilometers.

I read through all the comments and I stick by my story. I tried right from the outset to not be twatwaffle and tackle this problem like any reasonable man would, but I certainly do not take kindly to people who enticed me to their business with certain promises - take my money and when they have to make good on their advertised promise - feed me a cock and bull story! Dit maak die Kanaalaap in my wakker!!

As I said before! I feel done in! If that tyre is repairable then why on earth did they not fix it when I was there - let me pay for it and send me on my way! And I was introduced to a guy from Metzler on the premises, but he was totally non committal.

Therefore! I don't give a rat's ass how much effort and time this takes up, but I will see this through. All the way to the ombudsman!

But, being a fair man! Bruce still have the opportunity to make good! And when he does I will leave no stone unturned to tell the world he did the right thing!

Thats how it should be!  In the meantime! We wait!!!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: armpump on April 12, 2018, 07:56:33 am


For sure - The owner of the business is Bruce de Kock and the tel. no. is 011 - 2050216
Bruce runs a very neat, well stocked shop and is very active in the promotion of all facets of motorcycling ( or biking  ;D )
Lets hope we can get to a proper solution.
I have spoken to Bruce and they will issuse a Statement shortly  :thumleft:
[/quote]

Any idea if this Statement will actually explain what the "insurance" covers and what the process should be if one of us in future gets a flat,slice warra, warra.

Personally think it's a great "extra" to offer clients and if claim process works with no bullshit it would sure make me think about buying my next hoops from them.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: >Herman< on April 12, 2018, 07:59:11 am
But, being a fair man! Bruce still have the opportunity to make good! And when he does I will leave no stone unturned to tell the world he did the right thing!

Thats how it should be!  In the meantime! We wait!!!

Good on you Ouman. I hope Bruce comes to the party, set the records straight and sort you out.  :thumleft:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 12, 2018, 07:59:12 am
Sorry guys! Been on the road yesterday and management meetings and crap like that!

Of course I tried to phone Bruce - numerous times! Even before they send me that mail. I also met him once before and my impressions were that his knowledgeable and approachable. Thats also a reason why I gave him my money. This was last Saturday (and I contacted them on Friday saying that I will be there on Saturday to resolve this) but up till now ------ nothing!

I understand that he is away doing other things, but I'm in business as well and when I go away (like on 7 day bike trip) I ensure that my customer will be attended to by someone else if needed.

I thank everyone again for their input on this thread. I can post pictures of where were fixing (or attempting to) the cut, but not of the cut itself. I will get some a post it. Then you will see that the cut was to such an extent that immaterial of what you do to it, it would always just be temporary. And by that I mean for a few more kilometers.

I read through all the comments and I stick by my story. I tried right from the outset to not be twatwaffle and tackle this problem like any reasonable man would, but I certainly do not take kindly to people who enticed me to their business with certain promises - take my money and when they have to make good on their advertised promise - feed me a cock and bull story! Dit maak die Kanaalaap in my wakker!!

As I said before! I feel done in! If that tyre is repairable then why on earth did they not fix it when I was there - let me pay for it and send me on my way! And I was introduced to a guy from Metzler on the premises, but he was totally non committal.

Therefore! I don't give a rat's ass how much effort and time this takes up, but I will see this through. All the way to the ombudsman!

But, being a fair man! Bruce still have the opportunity to make good! And when he does I will leave no stone unturned to tell the world he did the right thing!

Thats how it should be!  In the meantime! We wait!!!

 :thumleft:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 12, 2018, 08:04:52 am
I am sure Bruce will go out to Batt for you  :laughing4:  (not sure if he might have that little square of sandpaper for 'fixing punctures' in his jocks for later use though)  :imaposer:

Tyre dealer has got to be one of the most frustrating businesses to be in - one mishap whether OP induced (as is most often the case) or not and the tyre is kak, the dealer is kak, the world is kak, Never buying that brand again, never going to that dealer again etc ...   >:D
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 12, 2018, 08:05:29 am
Sheepman it sure does look lke you like to raise your opinion without having the facts! I know for a fact that Japie tried numerous times to contact Bruce but being at Kyalami had more importance than the complaints of his customer . So please do us a favour and get your facts in order be for making assumptions cause you know what they say!

Thing is Attie, that is how a forum works.  We all, except you, do not have the inside info.  We can only react, wonder, discuss, debate, argue what we know about.  In this case, the post from the OP.  He made no mention of numerous phone calls or Kyalami being more important than his customer, so obviously any of our replies will not include that as part of the discussion.  Every single one of us are raising an opinion without having the facts.  This is true for those who agree with the OP, those who differ and more importantly those promising to keep their business away from the provider. 

The OP placed his story on an open forum.  He chose what info to share and what not, knowing that there will be reaction, both positive and negative to his case and that said reactions would be based on the info he chose to share.    Again, it is how a forum works.

The fact still remains that if you do not know for a fact then one does not make the assumption, then rather ask the question. Every body is allowed their opinion that is so and as you said this is a public forum it just get to me that it is always a certain few that would like to raise opinions without having all the facts and rather than obtaining the real facts they rather assume and as you said maybe at fault of the OP for not disclosing all the facts before hand.

i think you are expecting a bit much from a forum and how a forum operates.  In fact, you are making similar assumptions right here, just like all of us do as often as we all do.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 08:05:52 am
Personally think it's a great "extra" to offer clients and if claim process works with no bullshit it would sure make me think about buying my next hoops from them.


And so would I And I did! Didn't I?? Its a great piece of peace of mind to have travelling the roads that we do! But if this is only used to get people to spend their money at your shop - then something's wrong!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 12, 2018, 08:08:58 am
Personally think it's a great "extra" to offer clients and if claim process works with no bullshit it would sure make me think about buying my next hoops from them.


And so would I And I did! Didn't I?? Its a great piece of peace of mind to have travelling the roads that we do! But if this is only used to get people to spend their money at your shop - then something's wrong!

Agreed.  It is a very good marketing strategy, but it could easily bite then in the backside if they have an assessor who makes silly calls like in your case.  These are motorcycles.  No spare wheels.  Tyres will arrive with snot plugs in them all the time.  Surely the underwriter will (should) know and understand this.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Vis Arend on April 12, 2018, 08:16:08 am
:sip:

Having coffee alone!?  Now that is a disgrace!   :thumleft:

My apologies.   You welcome to pop in for a cuppa.   :thumleft:

Sorry vir die hi-jack Ouman. 

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: ETS on April 12, 2018, 08:26:49 am
Japie my ou maat. Ek voel saam jou oor die ding. Ons Noord Kapenaars is manne van ons woord en ons verwag dieselfde van ander mense.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 12, 2018, 08:33:09 am
Japie my ou maat. Ek voel saam jou oor die ding. Ons Noord Kapenaars is manne van ons woord en ons verwag dieselfde van ander mense.

Stem saam Crockadil  :thumleft:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 08:50:53 am
Jy verstaan my ETS!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Aaklige Attie on April 12, 2018, 09:07:09 am
Sheepman it sure does look lke you like to raise your opinion without having the facts! I know for a fact that Japie tried numerous times to contact Bruce but being at Kyalami had more importance than the complaints of his customer . So please do us a favour and get your facts in order be for making assumptions cause you know what they say!

Thing is Attie, that is how a forum works.  We all, except you, do not have the inside info.  We can only react, wonder, discuss, debate, argue what we know about.  In this case, the post from the OP.  He made no mention of numerous phone calls or Kyalami being more important than his customer, so obviously any of our replies will not include that as part of the discussion.  Every single one of us are raising an opinion without having the facts.  This is true for those who agree with the OP, those who differ and more importantly those promising to keep their business away from the provider. 

The OP placed his story on an open forum.  He chose what info to share and what not, knowing that there will be reaction, both positive and negative to his case and that said reactions would be based on the info he chose to share.    Again, it is how a forum works.

The fact still remains that if you do not know for a fact then one does not make the assumption, then rather ask the question. Every body is allowed their opinion that is so and as you said this is a public forum it just get to me that it is always a certain few that would like to raise opinions without having all the facts and rather than obtaining the real facts they rather assume and as you said maybe at fault of the OP for not disclosing all the facts before hand.

i think you are expecting a bit much from a forum and how a forum operates.  In fact, you are making similar assumptions right here, just like all of us do as often as we all do.

Maybe I am expecting a bit much as you say I mean what is common decency and we are after all only humans, but as to making assumtions I am not making any!! Am I stirring the pot maybe only so slightly :pot:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Sláinte Mhaith on April 12, 2018, 09:23:04 am
I also decided to buy from Bike Tyre Warehouse in Midrand 'cuase they offer  "free" insurance which would cover "against any irreparable accidental damages to the insured tyres on your bike" And this is valid for 12 months.
....

The Insurance accessor had a look at the 170/60-16 Metzeler Karoo 3 Tyre..
He said that he cannot Cover as the Tyre was fitted with Puncture Plugs.
Insurance Cover does not cover for repairs done to the Tyre.

Sorry……

Hi Ouman

On what grounds did they exactly repudiate your claim?  It is not clear to me.
- That it is repairable
- That it could have been repairable but you damaged it
- That you attempted to repair it. (even though it was irreparable)
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 09:30:07 am
Your guess is as good as mine! It would seem as if I'm being punished because I tried to repair it by putting a plug in it! So all the see is the plug! Not the massive cut the had before I put the plug in there!

If thats not it then I am as lost as you are why they would not honor the claim!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 12, 2018, 09:35:30 am
Sheepman it sure does look lke you like to raise your opinion without having the facts! I know for a fact that Japie tried numerous times to contact Bruce but being at Kyalami had more importance than the complaints of his customer . So please do us a favour and get your facts in order be for making assumptions cause you know what they say!

Thing is Attie, that is how a forum works.  We all, except you, do not have the inside info.  We can only react, wonder, discuss, debate, argue what we know about.  In this case, the post from the OP.  He made no mention of numerous phone calls or Kyalami being more important than his customer, so obviously any of our replies will not include that as part of the discussion.  Every single one of us are raising an opinion without having the facts.  This is true for those who agree with the OP, those who differ and more importantly those promising to keep their business away from the provider. 

The OP placed his story on an open forum.  He chose what info to share and what not, knowing that there will be reaction, both positive and negative to his case and that said reactions would be based on the info he chose to share.    Again, it is how a forum works.

The fact still remains that if you do not know for a fact then one does not make the assumption, then rather ask the question. Every body is allowed their opinion that is so and as you said this is a public forum it just get to me that it is always a certain few that would like to raise opinions without having all the facts and rather than obtaining the real facts they rather assume and as you said maybe at fault of the OP for not disclosing all the facts before hand.

i think you are expecting a bit much from a forum and how a forum operates.  In fact, you are making similar assumptions right here, just like all of us do as often as we all do.

Maybe I am expecting a bit much as you say I mean what is common decency and we are after all only humans, but as to making assumtions I am not making any!! Am I stirring the pot maybe only so slightly :pot:

I was wondering about pot stirring, but refused to make such an assumption and share an opinion on it as I do not have the facts.   :lol8:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: J-dog on April 12, 2018, 09:36:37 am
We have a bit of  logical conundrum here:

If not repairable, replace
If repairable, fix

Either way old bones should be the recipient of the benefits? I don't see how the shop can wriggle out of this.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Sláinte Mhaith on April 12, 2018, 09:41:03 am
We have a bit of  logical conundrum here:

If not repairable, replace
If repairable, fix

Either way old bones should be the recipient of the benefits? I don't see how the shop can wriggle out of this.

What about a third option of it was repairable but damaged due to roadside repair.  To me their email seems to try and hide behind this.
Then it is a question to prove that it was not repairable and getting them to honour it.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 09:42:13 am
You said It just right J-Dog!!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 09:46:52 am
I fail to see how I could further damage the tyre! A 3 cm cut will render any bike tyre irreparable.

The point remains - what should I have done! Wait in the Tankwa Karoo until an assessor can get to me to hold my hand and lead me on the next step forward? Or do you realize that the tyre is beyond repair and try anything to get out of there!?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 09:57:31 am
This where it happened! Do you see any assessor around anywhere?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 09:58:50 am
Still Not?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Bill the Bong on April 12, 2018, 10:01:45 am
While all this is happening, spare a thought for the poor Metzeler Karoo that could not handle the Tankwa Karoo.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Bill the Bong on April 12, 2018, 10:02:59 am
Bill the Bong, Saddle Up, RobLH, roxenz, OomD (+ 1 Hidden) and 3 Guests are viewing this topic.

Maybe the 1 Hidden is the Metzeler Rep.  Somehow I doubt it.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Sláinte Mhaith on April 12, 2018, 10:03:46 am
I fail to see how I could further damage the tyre! A 3 cm cut will render any bike tyre irreparable.

The point remains - what should I have done! Wait in the Tankwa Karoo until an assessor can get to me to hold my hand and lead me on the next step forward? Or do you realize that the tyre is beyond repair and try anything to get out of there!?

Yes I agree.  But I don't think the facts of what happened or what you should have or could have done is in question.  To me the question is if the facts have been carried over to the insurer and what exactly are they repudiating.
There just seem to be a quick response from the insurer and no investigation or evaluation.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Oros on April 12, 2018, 10:16:08 am
This where it happened! Do you see any assessor around anywhere?
Guy on the right looks like he is assesing the situation. :pot:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 10:46:17 am
Guy on the right looks like he is assesing the situation.

Guy on the right is moral support and also to remind me about my vocabulary!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 10:48:38 am
I fail to see how I could further damage the tyre! A 3 cm cut will render any bike tyre irreparable.

The point remains - what should I have done! Wait in the Tankwa Karoo until an assessor can get to me to hold my hand and lead me on the next step forward? Or do you realize that the tyre is beyond repair and try anything to get out of there!?

Yes I agree.  But I don't think the facts of what happened or what you should have or could have done is in question.  To me the question is if the facts have been carried over to the insurer and what exactly are they repudiating.
There just seem to be a quick response from the insurer and no investigation or evaluation.

That is good question! And still I wait patiently to for someone to re-act or reply to the mail I send them! But, but my patience will soon be exhausted!!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Brucet on April 12, 2018, 11:13:52 am
I take tyre warranty's with a pinch of salt.
On my Defender I had one BF Goodrich all terrain tyre start chipping and loosing bits of its thread and cracking after about 6000kms. The other three tyres where fine.
I took the vehicle back for inspection. They would not replace the tyre, even partly, as the rep said it was the result of abuse!!
Now how do you abuse one tyre on a permanent 4x4? and if you can how do you do it in a Defender?   :imaposer: I havent bought another BFG again and never will.

Its all marketing thats all and if you expect very little you dont get disapointed.

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: J-dog on April 12, 2018, 11:20:15 am
We have a bit of  logical conundrum here:

If not repairable, replace
If repairable, fix

Either way old bones should be the recipient of the benefits? I don't see how the shop can wriggle out of this.

What about a third option of it was repairable but damaged due to roadside repair.  To me their email seems to try and hide behind this.
Then it is a question to prove that it was not repairable and getting them to honour it.

Again, should he wait in the bush for a week before the assessor arrives? Just silly.

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 11:21:26 am
I take tyre warranty's with a pinch of salt.
On my Defender I had one BF Goodrich all terrain tyre start chipping and loosing bits of its thread and cracking after about 6000kms. The other three tyres where fine.
I took the vehicle back for inspection. They would not replace the tyre, even partly, as the rep said it was the result of abuse!!
Now how do you abuse one tyre on a permanent 4x4? and if you can how do you do it in a Defender?   :imaposer: I havent bought another BFG again and never will.

Its all marketing thats all and if you expect very little you dont get disapointed.

You are quite right of course! I already bought a new Metzler Karoo 3. Its on the way to me! But if you use this type of marketing and you get caught out you have to make a business decision. If I can convince just 1 other person not to fall for this and not support BTW he would have lost 2 customers. Including me!

Having said that - BTW still has the opportunity to man up and I will make all of this disappear!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Brucet on April 12, 2018, 11:24:18 am
You are quite right of course! I already bought a new Metzler Karoo 3. Its on the way to me! But if you use this type of marketing and you get caught out you have to make a business decision. If I can convince just 1 other person not to fall for this and not support BTW he would have lost 2 customers. Including me!

Having said that - BTW still has the opportunity to man up and I will make all of this disappear!

If it makes you feel any better they have now lost 3 including you. I dont mind paying the extra elsewhere.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 12, 2018, 11:27:32 am
You are quite right of course! I already bought a new Metzler Karoo 3. Its on the way to me! But if you use this type of marketing and you get caught out you have to make a business decision. If I can convince just 1 other person not to fall for this and not support BTW he would have lost 2 customers. Including me!

Having said that - BTW still has the opportunity to man up and I will make all of this disappear!

If it makes you feel any better they have now lost 3 including you. I dont mind paying the extra elsewhere.

Lets make it 4. They'll never see me... because I live 1200km away  :imaposer:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Brucet on April 12, 2018, 11:28:20 am
 :laughing4: :imaposer:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 12:15:18 pm
Ja Gert!!! :laughing4:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 12, 2018, 12:20:25 pm
You are quite right of course! I already bought a new Metzler Karoo 3. Its on the way to me! But if you use this type of marketing and you get caught out you have to make a business decision. If I can convince just 1 other person not to fall for this and not support BTW he would have lost 2 customers. Including me!

Having said that - BTW still has the opportunity to man up and I will make all of this disappear!

If it makes you feel any better they have now lost 3 including you. I dont mind paying the extra elsewhere.

Ja, but they have gained me.  I will go there and after listening to their sales pitch I will ask about Ouman's experience and watch the squirm while they explain.  Then, I buy the tyre there anyway, as I would be too lazy to go elsewhere!   >:D
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Dwerg on April 12, 2018, 12:33:04 pm
I am going to start supporting BTW because of this thread
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 12:38:26 pm
I am going to start supporting BTW because of this thread

Elke man vir homself Dwerg! Dan skuld hulle my nog aangesien ek kliente werf vir hom!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 12, 2018, 12:39:49 pm
I am going to start supporting BTW because of this thread

Elke man vir homself Dwerg! Dan skuld hulle my nog aangesien ek kliente werf vir hom!

Ek stem!  Hulle kan vir jou 'n pakkie .... nee, maak dit twee pakkies snot wurms stuur!   :lol8:







Okay!  Okay!  Ek soek sommer skoor.  Roep terug die aanvalshonde en ninjas! 
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: >Herman< on April 12, 2018, 12:41:23 pm
I bought from them, and because of their good prices I will buy again.

I know about the insurance they offer, and quite frankly I am not that much interested in the insurance. I buy good quality tyres (no Mitas, Heidenau, Fong-Kong for my precious bike  >:D), which I know will not delaminate or similar IF I do my bit by checking pressure etc. regularly.

For punctures, I carry Rema Tip-Top plugs, blue glue and CO2 canisters. So far so good.

But Ouman, sterkte vir jou. Dit is nie lekker om so te baklei nie. Hoop jy word gesort.  :thumleft:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 12:41:50 pm
Sal my Great Dane kat op jou sit!!! :lol8:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: >Herman< on April 12, 2018, 12:43:56 pm
For interest sake, which plugs did you use Ouman?

Nothing to do with OP - net nuuskierig
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 12:44:38 pm
I bought from them, and because of their good prices I will buy again.

I know about the insurance they offer, and quite frankly I am not that much interested in the insurance. I buy good quality tyres (no Mitas, Heidenau, Fong-Kong for my precious bike  >:D), which I know will not delaminate or similar IF I do my bit by checking pressure etc. regularly.

For punctures, I carry Rema Tip-Top plugs, blue glue and CO2 canisters. So far so good.

But Ouman, sterkte vir jou. Dit is nie lekker om so te baklei nie. Hoop jy word gesort.  :thumleft:

Dankie Herman! Dit was die 1ste keer dat ek nou die Karoo 3 gebruik en ek is impressed. Vir my beter as die TKC80. Maar die sny was net te lank! Nie die Karoo 3 se skuld nie, maar wel die Tankwa Karoo! Nie 'n ryding se speelmaat nie!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: >Herman< on April 12, 2018, 12:44:51 pm
Sal my Great Dane kat op jou sit!!! :lol8:

 :o Ek is allergies vir katte  ???

 :spitcoffee:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Dwerg on April 12, 2018, 12:44:57 pm
Ek verstaan jou frustrasie maar ek verwag niks meer van 'n band winkel anders as om aan my bande te verskaf en hulle op te sit nie. Die res is die risiko wat ek self neem. Ek sit al bande op by Just Bike Tyre vir amper 'n dekade maar hulle pryse ruk bietjie die hoender deesdae
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: >Herman< on April 12, 2018, 12:47:15 pm
Dankie Herman! Dit was die 1ste keer dat ek nou die Karoo 3 gebruik en ek is impressed. Vir my beter as die TKC80. Maar die sny was net te lank! Nie die Karoo 3 se skuld nie, maar wel die Tankwa Karoo! Nie 'n ryding se speelmaat nie!

Ek is ook op die Karoo 3's, en ek vind hulle beter as die TKC80 en Anakee Wild. Daai Tankwa paaie het al BAIE mense se trips gekortwiek met pap wiele. Selfs 4x4s sukkel daar.

Watse plugs gebruik jy? Ek weet van sidewall cuts ens wat suksesvol met Rema Tip-Top plugs geseel het. Maar party snye is nie jou maat nie.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 12:48:29 pm
For interest sake, which plugs did you use Ouman?

Nothing to do with OP - net nuuskierig

Daai gewone snotstokke! Al wat ek gehad het. Ons het Enzo en sy croud 'n paar keer raakgery op die trip, maar by Ganaka Lodge het een van hulle 'n plug tipe ding gegee. Die probleem was dat die band blykbaar 24 uur moes staan na die fix. En hierdie sny was so groot dat met die snotstokkies in die band na buite begin bulge het onder pressure. Regtig nie gedink 'n snotsambok sal soveel marakkas maak nie!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 12, 2018, 12:50:46 pm
Sal my Great Dane kat op jou sit!!! :lol8:

Sal dit help as ek jou vertel van my Anakee 3.  Spliternuut opgesit by Bavarian BMW.  Daai tyd R1400.  35km verder, oppad werk toe 'n 5cm sny!!!  Kry gou nog 'n nuwe Anakee 3 vir R1400!  Ek het dae later nog gehuil! 
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 12:53:24 pm
Ek verstaan jou frustrasie maar ek verwag niks meer van 'n band winkel anders as om aan my bande te verskaf en hulle op te sit nie. Die res is die risiko wat ek self neem. Ek sit al bande op by Just Bike Tyre vir amper 'n dekade maar hulle pryse ruk bietjie die hoender deesdae

Jaco ek vestaan die risikos! En ek het al 'n nuwe band so verloor nog voor ons by die 1 ste slaapplek gekom het oppad Verneukpan toe. Die kostes was myne! Maar in hierdie geval was die prys goed en omdat ek geweet het ons 7 dae lank op grondpaaie wees, het ek vir die verskaffer wat die versekering gee gekies. En dis hoekom ek se - indien BTW hierdie foeofie gebruik om kliente te lok en hulle geld te vat MOET hulle pa staan! Dis 'n Karoo 3! En waar sy mens met dit? Tussen die klippe! BTW moet weet wat die risiko is!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: >Herman< on April 12, 2018, 12:57:52 pm
Daai gewone snotstokke! Al wat ek gehad het.

Probeer die Rema Tip-Top plugs kry, hulle werk BAIE GOED. Die plug en sement "vulcanise" in die band se rubber in, dit sit vir altyd!

https://www.gps4africa.co.za/tyre-care-products/786-rema-tip-top-plugs-super-sealastic-tt-660-5-plug-pack

https://www.gps4africa.co.za/tyre-care-products/787-rema-tip-top-special-cement-bl-30-grams

Die plug en gom loop saam soos kettie en klip.  :thumleft:

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: >Herman< on April 12, 2018, 12:59:17 pm
Sal dit help as ek jou vertel van my Anakee 3.  Spliternuut opgesit by Bavarian BMW.  Daai tyd R1400.  35km verder, oppad werk toe 'n 5cm sny!!!  Kry gou nog 'n nuwe Anakee 3 vir R1400!  Ek het dae later nog gehuil!

Great band, maar sagte karkas. Sny maklik en puncture nog maklikker.  :-\
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Blou Zebu on April 12, 2018, 12:59:59 pm


For sure - The owner of the business is Bruce de Kock and the tel. no. is 011 - 2050216
Bruce runs a very neat, well stocked shop and is very active in the promotion of all facets of motorcycling ( or biking  ;D )
Lets hope we can get to a proper solution.
I have spoken to Bruce and they will issuse a Statement shortly  :thumleft:

@bronzy  Did I miss the statement?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: >Herman< on April 12, 2018, 01:00:34 pm
O ja, jy gaan die outjie ook nodig kry om die plug in te sit - https://www.gps4africa.co.za/tyre-care-products/583-rema-tip-top-insertion-tool
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Dwerg on April 12, 2018, 01:07:13 pm
Jaco ek vestaan die risikos! En ek het al 'n nuwe band so verloor nog voor ons by die 1 ste slaapplek gekom het oppad Verneukpan toe. Die kostes was myne! Maar in hierdie geval was die prys goed en omdat ek geweet het ons 7 dae lank op grondpaaie wees, het ek vir die verskaffer wat die versekering gee gekies. En dis hoekom ek se - indien BTW hierdie foeofie gebruik om kliente te lok en hulle geld te vat MOET hulle pa staan! Dis 'n Karoo 3! En waar sy mens met dit? Tussen die klippe! BTW moet weet wat die risiko is!

Soos ek sę ek verstaan jou frustrasie. Ek het net laer verwagtinge  :lol8:

Ek het self al 'n band lelik gesny erens tussen Middelpos en Sutherland. Daar węreld is hard op bande.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 12, 2018, 01:10:12 pm
I bought from them, and because of their good prices I will buy again.

I know about the insurance they offer, and quite frankly I am not that much interested in the insurance. I buy good quality tyres (no Mitas, Heidenau, Fong-Kong for my precious bike  >:D), which I know will not delaminate or similar IF I do my bit by checking pressure etc. regularly.

For punctures, I carry Rema Tip-Top plugs, blue glue and CO2 canisters. So far so good.

But Ouman, sterkte vir jou. Dit is nie lekker om so te baklei nie. Hoop jy word gesort.  :thumleft:

You funny man - Especially as you buying from Mr Batt tyres 😂 Mitas as good as anything else out there.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: cocky on April 12, 2018, 01:10:50 pm
Ek verstaan jou frustrasie maar ek verwag niks meer van 'n band winkel anders as om aan my bande te verskaf en hulle op te sit nie. Die res is die risiko wat ek self neem. Ek sit al bande op by Just Bike Tyre vir amper 'n dekade maar hulle pryse ruk bietjie die hoender deesdae
Hulle sorg nog altyd baie mooi vir my, stuur selfs die bande Kaap toe, sal maar sukkel om van hulle af weg te gaan. Knomore is n super ou en sy diens aan my oor die jare was nog altyd uitstekend.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: >Herman< on April 12, 2018, 01:15:49 pm
You funny man - Especially as you buying from Mr Batt tyres 😂 Mitas as good as anything else out there.

 :laughing4: :thumleft:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Kelevra on April 12, 2018, 01:19:11 pm
This is exactly the kind of disasters that happen if you take you road bike "off-road"  ??? 
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Dwerg on April 12, 2018, 01:19:44 pm
Ek verstaan jou frustrasie maar ek verwag niks meer van 'n band winkel anders as om aan my bande te verskaf en hulle op te sit nie. Die res is die risiko wat ek self neem. Ek sit al bande op by Just Bike Tyre vir amper 'n dekade maar hulle pryse ruk bietjie die hoender deesdae
Hulle sorg nog altyd baie mooi vir my, stuur selfs die bande Kaap toe, sal maar sukkel om van hulle af weg te gaan. Knomore is n super ou en sy diens aan my oor die jare was nog altyd uitstekend.

Daarmee stry ek nie  :thumleft:

Die laaste twee stelle bande was net bietjie duur veral op Mitas
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Aaklige Attie on April 12, 2018, 01:46:09 pm
Sheepman it sure does look lke you like to raise your opinion without having the facts! I know for a fact that Japie tried numerous times to contact Bruce but being at Kyalami had more importance than the complaints of his customer . So please do us a favour and get your facts in order be for making assumptions cause you know what they say!

Thing is Attie, that is how a forum works.  We all, except you, do not have the inside info.  We can only react, wonder, discuss, debate, argue what we know about.  In this case, the post from the OP.  He made no mention of numerous phone calls or Kyalami being more important than his customer, so obviously any of our replies will not include that as part of the discussion.  Every single one of us are raising an opinion without having the facts.  This is true for those who agree with the OP, those who differ and more importantly those promising to keep their business away from the provider. 

The OP placed his story on an open forum.  He chose what info to share and what not, knowing that there will be reaction, both positive and negative to his case and that said reactions would be based on the info he chose to share.    Again, it is how a forum works.

The fact still remains that if you do not know for a fact then one does not make the assumption, then rather ask the question. Every body is allowed their opinion that is so and as you said this is a public forum it just get to me that it is always a certain few that would like to raise opinions without having all the facts and rather than obtaining the real facts they rather assume and as you said maybe at fault of the OP for not disclosing all the facts before hand.

i think you are expecting a bit much from a forum and how a forum operates.  In fact, you are making similar assumptions right here, just like all of us do as often as we all do.

Maybe I am expecting a bit much as you say I mean what is common decency and we are after all only humans, but as to making assumtions I am not making any!! Am I stirring the pot maybe only so slightly :pot:

I was wondering about pot stirring, but refused to make such an assumption and share an opinion on it as I do not have the facts.   :lol8:
:imaposer: :imaposer: :imaposer:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Fuzzy Muzzy on April 12, 2018, 01:51:44 pm
This is exactly the kind of disasters that happen if you take you road bike "off-road"  ???

Thats kak funny  :imaposer:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: armpump on April 12, 2018, 02:40:09 pm


For sure - The owner of the business is Bruce de Kock and the tel. no. is 011 - 2050216
Bruce runs a very neat, well stocked shop and is very active in the promotion of all facets of motorcycling ( or biking  ;D )
Lets hope we can get to a proper solution.
I have spoken to Bruce and they will issuse a Statement shortly  :thumleft:

@bronzy  Did I miss the statement?

+1

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 02:45:00 pm


For sure - The owner of the business is Bruce de Kock and the tel. no. is 011 - 2050216
Bruce runs a very neat, well stocked shop and is very active in the promotion of all facets of motorcycling ( or biking  ;D )
Lets hope we can get to a proper solution.
I have spoken to Bruce and they will issuse a Statement shortly  :thumleft:

Also still waiting! For even just a phone call!

@bronzy  Did I miss the statement?

+1
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gingerball on April 12, 2018, 02:59:40 pm
Nee vrek Ouman, ek los jou en Attie alleen vir n week en nou wil julle net warm ore uitdeel links en regs.

Het jou mos gewaarsku daai dikkerige Karoo antie wat jy by Tankwa Padstal opgelaai opgetel het gaan jou suspensie buig.

:peepwall:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 03:13:55 pm
Nee vrek Ouman, ek los jou en Attie alleen vir n week en nou wil julle net warm ore uitdeel links en regs.

Het jou mos gewaarsku daai dikkerige Karoo antie wat jy by Tankwa Padstal opgelaai opgetel het gaan jou suspensie buig.

:peepwall:

Nee Gemmerbal! Jyt misgekyk! Ekt die dikke vir jou opgelaain! Moet se! Die lang dunnetjie was nie te sleg nie! Het dit oorweeg!!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 12, 2018, 03:26:23 pm
Nee vrek Ouman, ek los jou en Attie alleen vir n week en nou wil julle net warm ore uitdeel links en regs.

Het jou mos gewaarsku daai dikkerige Karoo antie wat jy by Tankwa Padstal opgelaai opgetel het gaan jou suspensie buig.

:peepwall:

Nee Gemmerbal! Jyt misgekyk! Ekt die dikke vir jou opgelaain! Moet se! Die lang dunnetjie was nie te sleg nie! Het dit oorweeg!!

Seker haar toonnael wat die tyre gesny het.

This is exactly the kind of disasters that happen if you take you road bike "off-road"  ???

Thats kak funny  :imaposer:

But he didn't indicate whether he meant off-road, or off-tar!   :patch:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Skaiidawg on April 12, 2018, 03:33:18 pm



Thing is Attie, that is how a forum works.  We all, except you, do not have the inside info.  We can only react, wonder, discuss, debate, argue what we know about. 
So why do you argue and debate while not having all the facts?




Sent from my SM-J510F using Tapatalk

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 12, 2018, 03:39:48 pm



Thing is Attie, that is how a forum works.  We all, except you, do not have the inside info.  We can only react, wonder, discuss, debate, argue what we know about. 
So why do you argue and debate while not having all the facts?


Well, perhaps for the same reason you just asked this question without having all the facts of my discussion with Attie.   :imaposer: :imaposer: :imaposer:

By the way, just a quick and easy question for the "you are only allowed and opinion and argue, or debate if you have all the facts".  Please explain to me how one would know whether you have all the facts or not?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 12, 2018, 03:45:51 pm



Thing is Attie, that is how a forum works.  We all, except you, do not have the inside info.  We can only react, wonder, discuss, debate, argue what we know about. 
So why do you argue and debate while not having all the facts?


Well, perhaps for the same reason you just asked this question without having all the facts of my discussion with Attie.   :imaposer: :imaposer: :imaposer:

By the way, just a quick and easy question for the "you are only allowed and opinion and argue, or debate if you have all the facts".  Please explain to me how one would know whether you have all the facts or not?

Its the internet. Since when do you spoil a good story with the facts.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 12, 2018, 03:51:39 pm
 
[/quote]
So why do you argue and debate while not having all the facts?

[/quote]

Well, perhaps for the same reason you just asked this question without having all the facts of my discussion with Attie.   :imaposer: :imaposer: :imaposer:

By the way, just a quick and easy question for the "you are only allowed and opinion and argue, or debate if you have all the facts".  Please explain to me how one would know whether you have all the facts or not?
[/quote]

Its the internet. Since when do you spoil a good story with the facts.
[/quote]

... and if you have in tenet you are meant top have all the facts, come on  :biggrin:

The main thing to remember OPINIONS ARE LIKE ASSHOLES, WE ALL HAVE ONE.  :imaposer:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Skaiidawg on April 12, 2018, 03:56:16 pm





Thing is Attie, that is how a forum works.  We all, except you, do not have the inside info.  We can only react, wonder, discuss, debate, argue what we know about. 
So why do you argue and debate while not having all the facts?


Well, perhaps for the same reason you just asked this question without having all the facts of my discussion with Attie.   :imaposer: :imaposer: :imaposer:

By the way, just a quick and easy question for the "you are only allowed and opinion and argue, or debate if you have all the facts".  Please explain to me how one would know whether you have all the facts or not?

Just ask for the information.
But sooooo many times the debaters opinionators and arguers and the WD lynch mop gone out guns blazing on the little info that was posted, just to be reeled in when all the info was known.

When you enter into a race you only go when you get the signal, not when you want to.



Sent from my SM-J510F using Tapatalk

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Sheepman on April 12, 2018, 04:18:55 pm
Sheepman it sure does look lke you like to raise your opinion without having the facts! I know for a fact that Japie tried numerous times to contact Bruce but being at Kyalami had more importance than the complaints of his customer . So please do us a favour and get your facts in order be for making assumptions cause you know what they say!

Thing is Attie, that is how a forum works.  We all, except you, do not have the inside info.  We can only react, wonder, discuss, debate, argue what we know about.  In this case, the post from the OP.  He made no mention of numerous phone calls or Kyalami being more important than his customer, so obviously any of our replies will not include that as part of the discussion.  Every single one of us are raising an opinion without having the facts.  This is true for those who agree with the OP, those who differ and more importantly those promising to keep their business away from the provider. 

The OP placed his story on an open forum.  He chose what info to share and what not, knowing that there will be reaction, both positive and negative to his case and that said reactions would be based on the info he chose to share.    Again, it is how a forum works.

The fact still remains that if you do not know for a fact then one does not make the assumption, then rather ask the question. Every body is allowed their opinion that is so and as you said this is a public forum it just get to me that it is always a certain few that would like to raise opinions without having all the facts and rather than obtaining the real facts they rather assume and as you said maybe at fault of the OP for not disclosing all the facts before hand.

i think you are expecting a bit much from a forum and how a forum operates.  In fact, you are making similar assumptions right here, just like all of us do as often as we all do.

Maybe I am expecting a bit much as you say I mean what is common decency and we are after all only humans, but as to making assumtions I am not making any!! Am I stirring the pot maybe only so slightly :pot:

Relax ou Attie, your drum roll has been heard, faintly so and people explained very nicely how forums work - Nobody said Ouman was right or wrong or BTW was right or wrong ( sorry, a few did actually ), but point remains, there is one side of the story and one side only on the roll currently .People even suggested ways and means to a possible resolution.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 12, 2018, 04:21:39 pm





Thing is Attie, that is how a forum works.  We all, except you, do not have the inside info.  We can only react, wonder, discuss, debate, argue what we know about. 
So why do you argue and debate while not having all the facts?


Well, perhaps for the same reason you just asked this question without having all the facts of my discussion with Attie.   :imaposer: :imaposer: :imaposer:

By the way, just a quick and easy question for the "you are only allowed and opinion and argue, or debate if you have all the facts".  Please explain to me how one would know whether you have all the facts or not?

Just ask for the information.
But sooooo many times the debaters opinionators and arguers and the WD lynch mop gone out guns blazing on the little info that was posted, just to be reeled in when all the info was known.

When you enter into a race you only go when you get the signal, not when you want to.


How would you know to ask for the information, since you do not know that you do not have all the information? 
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 04:28:09 pm
Slow down kids! look at the heading of the her fred! MY OPINION! And it will remain that way! I still feel cheated! Might be silly, but at this point I'm sure I'm being screwed.

Nearly a week later! And Nothing! But, tomorrow the shits going to fly! I can feel it in my hair!

Oh Shit! Forgot! I don't have any. But I still feel it!!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 12, 2018, 04:36:56 pm
Slow down kids! look at the heading of the her fred! MY OPINION! And it will remain that way! I still feel cheated! Might be silly, but at this point I'm sure I'm being screwed.

Nearly a week later! And Nothing! But, tomorrow the shits going to fly! I can feel it in my hair!

Oh Shit! Forgot! I don't have any. But I still feel it!!

You telling a bunch of bikers to slow down!?   :lol8:

I doubt anyone, I certainly don't have any issue whatsoever with your opinion and I can also understand your frustration as I have also been there.  My only point initially was, that I felt a call to the owner would have been a good idea.  You have cleared that up as you responded that you did call, without any response.  That is that for me.  :thumleft:

Thing is, typical forum, Person A and Person Z have a bit of a discussion and that discussion is over and done with amicably.  Then, hours, sometimes even days later, Person 1 pops in and believes he should have his say on the initial discussion between A and Z.   He does not have the full context, nor the correct facts, yet he wants to preach facts.  No biggie.  Just typical forum culture.     :lol8:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 12, 2018, 05:00:23 pm
 :laughing4:

You're spot on here! After all! Who in his right mind is going to sit and read 9 pages of crap! Unless you follow it nobody does. And then still offers something completely out of context!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: punisher on April 12, 2018, 05:13:24 pm
the bottom line is .................  you were lied to , and misled
bad business , bad ethics , bad morals .... the end
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Draad on April 12, 2018, 05:21:59 pm
Please could you post this tyre guarantee that they gave you.... just so we/I dont get caught like this...would love to read "such" a guarantee that covers a puncture or cut  ;)
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ganjora on April 12, 2018, 05:51:37 pm
So why do you argue and debate while not having all the facts?

People argue and debate a lot of stuff without having all the facts.
The entire R&P section,  for example.

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 12, 2018, 05:54:27 pm
Please could you post this tyre guarantee that they gave you.... just so we/I dont get caught like this...would love to read "such" a guarantee that covers a puncture or cut  ;)

And the actual document. Not someone else's interpretation of it. We still do not know what irreparable means ito the contract.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Welsh on April 12, 2018, 06:17:04 pm
Please could you post this tyre guarantee that they gave you.... just so we/I dont get caught like this...would love to read "such" a guarantee that covers a puncture or cut  ;)

And the actual document. Not someone else's interpretation of it. We still do not know what irreparable means ito the contract.
in terms of the tyre or the dealers reputation.  :sip:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Skaiidawg on April 12, 2018, 06:37:57 pm

How would you know to ask for the information, since you do not know that you do not have all the information?

Common sense 101 : Read the post, put brain in gear, think, THINK AGAIN, have brain still in gear, then if 1+1 does not make 2 ask the question , simple.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Skaiidawg on April 12, 2018, 06:39:48 pm
So why do you argue and debate while not having all the facts?

People argue and debate a lot of stuff without having all the facts.
The entire R&P section,  for example.

So true
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Aaklige Attie on April 12, 2018, 07:34:30 pm



Thing is Attie, that is how a forum works.  We all, except you, do not have the inside info.  We can only react, wonder, discuss, debate, argue what we know about. 
So why do you argue and debate while not having all the facts?

By first asking :peepwall:


Well, perhaps for the same reason you just asked this question without having all the facts of my discussion with Attie.   :imaposer: :imaposer: :imaposer:

By the way, just a quick and easy question for the "you are only allowed and opinion and argue, or debate if you have all the facts".  Please explain to me how one would know whether you have all the facts or not?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Aaklige Attie on April 12, 2018, 07:47:55 pm
Sheepman it sure does look lke you like to raise your opinion without having the facts! I know for a fact that Japie tried numerous times to contact Bruce but being at Kyalami had more importance than the complaints of his customer . So please do us a favour and get your facts in order be for making assumptions cause you know what they say!

Thing is Attie, that is how a forum works.  We all, except you, do not have the inside info.  We can only react, wonder, discuss, debate, argue what we know about.  In this case, the post from the OP.  He made no mention of numerous phone calls or Kyalami being more important than his customer, so obviously any of our replies will not include that as part of the discussion.  Every single one of us are raising an opinion without having the facts.  This is true for those who agree with the OP, those who differ and more importantly those promising to keep their business away from the provider. 

The OP placed his story on an open forum.  He chose what info to share and what not, knowing that there will be reaction, both positive and negative to his case and that said reactions would be based on the info he chose to share.    Again, it is how a forum works.

The fact still remains that if you do not know for a fact then one does not make the assumption, then rather ask the question. Every body is allowed their opinion that is so and as you said this is a public forum it just get to me that it is always a certain few that would like to raise opinions without having all the facts and rather than obtaining the real facts they rather assume and as you said maybe at fault of the OP for not disclosing all the facts before hand.

i think you are expecting a bit much from a forum and how a forum operates.  In fact, you are making similar assumptions right here, just like all of us do as often as we all do.

Maybe I am expecting a bit much as you say I mean what is common decency and we are after all only humans, but as to making assumtions I am not making any!! Am I stirring the pot maybe only so slightly :pot:

Relax ou Attie, your drum roll has been heard, faintly so and people explained very nicely how forums work - Nobody said Ouman was right or wrong or BTW was right or wrong ( sorry, a few did actually ), but point remains, there is one side of the story and one side only on the roll currently .People even suggested ways and means to a possible resolution.

Appoligy accepted Sheepman!!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gingerball on April 12, 2018, 08:39:39 pm
Just finished watching the Hatfields & McCoys series.....this seems worse  :pot:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 12, 2018, 09:59:10 pm
Jeezuz - I am waiting for the 'and they lived happily ever after' ... either that or the unsubscribe button.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 13, 2018, 06:39:27 am

How would you know to ask for the information, since you do not know that you do not have all the information?

Common sense 101 : Read the post, put brain in gear, think, THINK AGAIN, have brain still in gear, then if 1+1 does not make 2 ask the question , simple.

Common sense 101?  You cannot be serious.  In real life, just as in this thread, the OP tells his story.  That is what we react to.  How should we know the OP did not state all the facts?  How can we not accept that he dd?  We then say things, we make remarks, we ask questions.  He responds.  And so, the thread develops. 

I asked your earlier, you didn't respond.  Did you know all the facts before going for me, for reacting without all the facts, i.e. did you read every post I made in this thread in context?  I doubt that you did.  The interesting part is that, and this is also typical of forums, you and one other who insists on knowing all the facts, is not the OP, so technically buggeral to do with you. 

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: armpump on April 13, 2018, 07:37:55 am
Still no statement /Call i presume ?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 13, 2018, 07:45:45 am
Still no statement /Call i presume ?

Nothing yet! I have to attend to a few things this morning and will be back in the office after lunch. If still no response I will get the ball rolling to escalate this.

And today I'm not in a fighting mood and therefore my correspondence to the relevant parties will be to the point and precise. They will be left with no doubt as to how far I'm prepare to pursue this! And its not about wanting a new tyre! Is is a principle thing! People cannot be allowed to go around with all sorts of gimmicks and false promises to boost his sales and when the proverbial crap hits the fan thinks by ignoring it all the problem will just disappear into thin air!

I refuse to let it!
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 13, 2018, 07:53:07 am
Still no statement /Call i presume ?

Nothing yet! I have to attend to a few things this morning and will be back in the office after lunch. If still no response I will get the ball rolling to escalate this.

And today I'm not in a fighting mood and therefore my correspondence to the relevant parties will be to the point and precise. They will be left with no doubt as to how far I'm prepare to pursue this! And its not about wanting a new tyre! Is is a principle thing! People cannot be allowed to go around with all sorts of gimmicks and false promises to boost his sales and when the proverbial crap hits the fan thinks by ignoring it all the problem will just disappear into thin air!

I refuse to let it!

Janee wragtig!  As hulle nou nog nie probeer het nie verdien hulle alles wat na hulle kant toe kom.



Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: THROTTLE JOCKEY on April 13, 2018, 08:03:34 am
1. Member posts a post to get a reaction and got it.
2. No facts other than a damaged tyre.
3. Business hung out to dry.

Potential to come.

4. Thread dies a natural death with the sheep still of a one sided opinion.
or
4. response with sanity prevailing and thread dies

Regardless Result:

5.Opinions still in place and business tarnished.

How we do love a crowd!  :(

P.S. I hope everything is sorted out from your side but regardless of the outcome this company is tarnished. Its a lose lose for them so why give you anything now. 

 
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BlueBull2007 on April 13, 2018, 08:24:05 am
Not really throttle Jockey. Chris in CT had a problem like this and it was sorted out. no reason why it can't turn out well for everyone.

Generally I would say it does not but one lives in hope.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 13, 2018, 08:27:05 am
TJ - I think many 'facts' have been bandied around but as noted this can be 'selective reporting' and without all of them plus physical evidence it is difficult to pass judgement.

BUT that said the issues/questions here for me are largely about ethics - (1) that of the OP (2) that of the retailer

- Is it fair for the OP to embark on trial by social media before the retailer has had a fair chance to respond? This is unfortunately one of the unethical practices of the day - ambush by social media and as you say reputations tarnished and hung out to dry before a fair hearing.

- Is it fair for a retailer to offer a service (and terms of service including clarifying it/them) and not honour it? This also happens all the time, and again social media is employed to advertise, hype and attract custom. What happens after the money has changed hands?

- Why is the customer always right? Most often because the retailers livelihood depends on his/her reputation - even if this means eating shit.

Ouman - I would say go make a concerted and fair effort to sort this out 'man to man' (and you may well have a legitimate case). If after a fair attempt there is no reasonable agreement between the two of you then by all means squeal some more. But for now some radio silence would imho be the ethical position and help everyone.

Just my 2 cents from another ouman.


Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BikerJan on April 13, 2018, 08:37:08 am
The way I understood it:

- Tyre damaged and repaired
- Dealer repudiated the claim
- Customer phoned and tried to resolve the issue "man to man" without response or feedback from the dealer

As dealer it is all about how you handle issues like these. It was an opportunity for the dealer to quickly respond and handle the issue, either replace the tyre in full, partially or tell the customer that it will not happen and why not. It could have increased his reputation as a responsible caring dealer, who cares about his business and reputation. Clearly he failed dismillay

The damage to the dealers reputation in this instance is due to his own lack of response to the issue, and therefore in my mind he deserves what comes to him. To ignore a customer's complaints and not respond in any way, is never a good business decision, and indicative of  someone who does not care about his business or his reputation.

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: THROTTLE JOCKEY on April 13, 2018, 08:40:45 am
TJ - I think many 'facts' have been bandied around but as noted this can be 'selective reporting' and without all of them plus physical evidence it is difficult to pass judgement.

BUT that said the issues/questions here for me are largely about ethics - (1) that of the OP (2) that of the retailer

Is it fair for the OP to embark on trial by social media before the retailer has had a fair chance to respond? This is unfortunately one of the unethical practices of the day - ambush by social media and as you say reputations tarnished and hung out to dry before a fair hearing.

Is it fair for a retailer to offer a service (and terms of service including clarifying it/them) and not honour it? This also happens all the time, and again social media is employed to advertise, hype and attract custom. What happens after the money has changed hands?

Why is the customer always right? Most often because the retailers livelihood depends on his/her reputation - even if this means eating shit.

Ouman - I would say go make a concerted and fair effort to sort this out 'man to man' (and you may well have a legitimate case). If after a fair attempt there is no reasonable agreement between the two of you then by all means squeal some more. But for now some radio silence would imho be the ethical position and help everyone.

Just my 2 cents from an ouman.


I agree with you Dom 100% above and I am all for FAIR. (Fair is always right and not one sided)

Just remember though as in the highlighted area and "Named" company also has recourse in terms of the law for damages, if he so wishes to pursue. A recent one in the court was by a law firm here in the Eastern Cape. The law firm was awarded a large sum of money due to rants on Social media (FB) even though it was removed and retracted. The damage is done once it is viewed by one person. IMHO ranting on social media is fine. Just dont name the company otherwise you are running a risk of litigation. Dont for one second think there are not lawyers that will jump at a "petty" lawsuit.

 
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: THROTTLE JOCKEY on April 13, 2018, 08:42:07 am
I think the best would have been if the dealer had made some sort of "Deal" with the customer regardless of the damage with some sort of pay in.

Both happy!

Before social media.

Its now too late IMHO!
 
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BikerJan on April 13, 2018, 08:50:00 am
TJ - I think many 'facts' have been bandied around but as noted this can be 'selective reporting' and without all of them plus physical evidence it is difficult to pass judgement.

BUT that said the issues/questions here for me are largely about ethics - (1) that of the OP (2) that of the retailer

Is it fair for the OP to embark on trial by social media before the retailer has had a fair chance to respond? This is unfortunately one of the unethical practices of the day - ambush by social media and as you say reputations tarnished and hung out to dry before a fair hearing.

Is it fair for a retailer to offer a service (and terms of service including clarifying it/them) and not honour it? This also happens all the time, and again social media is employed to advertise, hype and attract custom. What happens after the money has changed hands?

Why is the customer always right? Most often because the retailers livelihood depends on his/her reputation - even if this means eating shit.

Ouman - I would say go make a concerted and fair effort to sort this out 'man to man' (and you may well have a legitimate case). If after a fair attempt there is no reasonable agreement between the two of you then by all means squeal some more. But for now some radio silence would imho be the ethical position and help everyone.

Just my 2 cents from an ouman.


I agree with you Dom 100% above and I am all for FAIR. (Fair is always right and not one sided)

Just remember though as in the highlighted area and "Named" company also has recourse in terms of the law for damages, if he so wishes to pursue. A recent one in the court was by a law firm here in the Eastern Cape. The law firm was awarded a large sum of money due to rants on Social media (FB) even though it was removed and retracted. The damage is done once it is viewed by one person. IMHO ranting on social media is fine. Just dont name the company otherwise you are running a risk of litigation. Dont for one second think there are not lawyers that will jump at a "petty" lawsuit.

As long as his facts are correct, I fail to see what the risk could be?

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 13, 2018, 08:53:53 am
The way I understood it:

- Tyre damaged and repaired
- Dealer repudiated the claim
- Customer phoned and tried to resolve the issue "man to man" without response or feedback from the dealer

As dealer it is all about how you handle issues like these. It was an opportunity for the dealer to quickly respond and handle the issue, either replace the tyre in full, partially or tell the customer that it will not happen and why not. It could have increased his reputation as a responsible caring dealer, who cares about his business and reputation. Clearly he failed dismillay

The damage to the dealers reputation in this instance is due to his own lack of response to the issue, and therefore in my mind he deserves what comes to him. To ignore a customer's complaints and not respond in any way, is never a good business decision, and indicative of  someone who does not care about his business or his reputation.

Once again you are making assumptions - that the OP spoke with the dealer. As I recall this has not happened. Ethically you need to give the man a fair chance to reply. As TJ says these 'trials by social media' get sorted out legally these days with uncomfortable results for some. Caveat Emptor.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: THROTTLE JOCKEY on April 13, 2018, 08:58:34 am
TJ - I think many 'facts' have been bandied around but as noted this can be 'selective reporting' and without all of them plus physical evidence it is difficult to pass judgement.

BUT that said the issues/questions here for me are largely about ethics - (1) that of the OP (2) that of the retailer

Is it fair for the OP to embark on trial by social media before the retailer has had a fair chance to respond? This is unfortunately one of the unethical practices of the day - ambush by social media and as you say reputations tarnished and hung out to dry before a fair hearing.

Is it fair for a retailer to offer a service (and terms of service including clarifying it/them) and not honour it? This also happens all the time, and again social media is employed to advertise, hype and attract custom. What happens after the money has changed hands?

Why is the customer always right? Most often because the retailers livelihood depends on his/her reputation - even if this means eating shit.

Ouman - I would say go make a concerted and fair effort to sort this out 'man to man' (and you may well have a legitimate case). If after a fair attempt there is no reasonable agreement between the two of you then by all means squeal some more. But for now some radio silence would imho be the ethical position and help everyone.

Just my 2 cents from an ouman.


I agree with you Dom 100% above and I am all for FAIR. (Fair is always right and not one sided)

Just remember though as in the highlighted area and "Named" company also has recourse in terms of the law for damages, if he so wishes to pursue. A recent one in the court was by a law firm here in the Eastern Cape. The law firm was awarded a large sum of money due to rants on Social media (FB) even though it was removed and retracted. The damage is done once it is viewed by one person. IMHO ranting on social media is fine. Just dont name the company otherwise you are running a risk of litigation. Dont for one second think there are not lawyers that will jump at a "petty" lawsuit.

As long as his facts are correct, I fail to see what the risk could be?

Not calling any one a fibber but are they?
Ever been in a court and been twisted like a Koeksister?

Things are not always black and white in the little room.

Just saying!

I am rather for sorting things out, if not I walk away. The wheel always turns and its far more satisfying looking on while Carma makes things right.

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 13, 2018, 09:10:08 am

I am rather for sorting things out, if not I walk away. The wheel always turns and its far more satisfying looking on while Carma makes things right.

Yip, and she always does, you might just not know it. Years ago a dealer screwed me out of R5k on the trade-in of a car. He sold it on and a month later the cam-belt snapped. R35k damages to him.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: THROTTLE JOCKEY on April 13, 2018, 09:11:28 am

I am rather for sorting things out, if not I walk away. The wheel always turns and its far more satisfying looking on while Carma makes things right.

Yip, and she always does, you might just not know it. Years ago a dealer screwed me out of R5k on the trade-in of a car. He sold it on and a month later the cam-belt snapped. R35k damages to him.

Love that Bitch!  ;)
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: armpump on April 13, 2018, 09:16:35 am
In this case i personally would really like to know what this insurance REALLY covers.

I need a new front tire soon and it would be a nice bonus to have for that "when shit happens" time.

And if it is included in purchase price it makes sense to drive the extra 10km to buy and fit.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BikerJan on April 13, 2018, 09:20:34 am
Sorry guys! Been on the road yesterday and management meetings and crap like that!

Of course I tried to phone Bruce - numerous times! Even before they send me that mail. I also met him once before and my impressions were that his knowledgeable and approachable. Thats also a reason why I gave him my money. This was last Saturday (and I contacted them on Friday saying that I will be there on Saturday to resolve this) but up till now ------ nothing!

I understand that he is away doing other things, but I'm in business as well and when I go away (like on 7 day bike trip) I ensure that my customer will be attended to by someone else if needed.

I thank everyone again for their input on this thread. I can post pictures of where were fixing (or attempting to) the cut, but not of the cut itself. I will get some a post it. Then you will see that the cut was to such an extent that immaterial of what you do to it, it would always just be temporary. And by that I mean for a few more kilometers.

I read through all the comments and I stick by my story. I tried right from the outset to not be twatwaffle and tackle this problem like any reasonable man would, but I certainly do not take kindly to people who enticed me to their business with certain promises - take my money and when they have to make good on their advertised promise - feed me a cock and bull story! Dit maak die Kanaalaap in my wakker!!

As I said before! I feel done in! If that tyre is repairable then why on earth did they not fix it when I was there - let me pay for it and send me on my way! And I was introduced to a guy from Metzler on the premises, but he was totally non committal.

Therefore! I don't give a rat's ass how much effort and time this takes up, but I will see this through. All the way to the ombudsman!

But, being a fair man! Bruce still have the opportunity to make good! And when he does I will leave no stone unturned to tell the world he did the right thing!

Thats how it should be!  In the meantime! We wait!!!

It seems it was not an assumption, he did speak to the dealer. Maybe not the owner, but he spoke to the dealer.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 13, 2018, 09:38:09 am
OK EVERYBODY PAY ATTENTION.

THE DEALER HAS JUST MADE CONTACT WITH ME AND I'M SURE EVERYTHING WILL BE SORTED OUT FAIRLY.

THANK YOU BIKE TYRE WAREHOUSE
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BikerJan on April 13, 2018, 09:39:14 am
OK EVERYBODY PAY ATTENTION.

THE DEALER HAS JUST MADE CONTACT WITH ME AND I'M SURE EVERYTHING WILL BE SORTED OUT FAIRLY.

THANK YOU BIKE TYRE WAREHOUSE

Good news Ouman! Let's see what happens 8)
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 13, 2018, 09:42:07 am
:blob6: BTW... the best. Think I'll drive the 2400km to go buy a tyre from them just for the saving on the cover  :imaposer:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: armpump on April 13, 2018, 09:47:28 am
Ouman please get the relevant info on insurance and post it.

IE what is or is not covered etc

Assemblief
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: paulb on April 13, 2018, 09:47:46 am
The insurance

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: armpump on April 13, 2018, 09:52:15 am
Thank you paulb

Anybody have terms and conditions and exclusions ?
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Gérrard on April 13, 2018, 09:58:21 am
The insurance

That is meaningless. Only way you get the actual policy it seems is to buy a tyre, present your invoice and requaest a copy. Japie should have one, me thinks.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: greggow on April 13, 2018, 09:58:39 am
I feel cheated! And when I do the sh*t is normally about to hit the fan!

The scenario is shortly that we planned this long trip over Easter and I needed tyres that would be suitable for both tar and gravel. After a lot of reading up  and chatting to people I decided on a set of brand new of Metzler Karoo 3's. I also decided to buy from Bike Tyre Warehouse in Midrand 'cuase they offer  "free" insurance which would cover "against any irreparable accidental damages to the insured tyres on your bike" And this is valid for 12 months.

So - low and behold - I get a puncture about 5 kilometers from the Tented Camp turn off! No spare tyre with me so what do I do? I suppose like anyone would in a situation like that I stuck enough "snotstokkies" in there to stop the leak.

Because I was not very confident that it would bring me back home I scavenged around Henk's rubble heap and came across a Karoo 3 thats had life 3 times over, But, beggars can't be choosers and I loaded it on the bike. My puncture repair was still holding out. It last all the way through the park and up Ganaka Pass. On the flat piece up to the Lodge it finally let go and now I could not get it fixed again. So I pumped it just enough to get me to the Lodge.

Begged a pair of homemade tyre levers from the owners and Aaklige Attie and Gingerball proceeded to rip the flat off and put the new old (or old new) Karoo on. Ask Enzo! Himand his crew was there! This saw me home e few days later without any further incident.

But!!! Why would I be worried? I'm insured after all!!

So, Saturday past I took the wheels off my bike and with the insured tyre I set of on the 400km journey to Bike Tyre Warehouse. They're mos going to to sort this for me chop chop! NOT!!!

Had to leave the damaged tyre there as an assessor could only see it on Monday - yesterday!

Today i get the response below:

Japie

The Insurance accessor had a look at the 170/60-16 Metzeler Karoo 3 Tyre..
He said that he cannot Cover as the Tyre was fitted with Puncture Plugs.
Insurance Cover does not cover for repairs done to the Tyre.

Sorry……

Thank you & kind regards

Liz de Kock
General Manager
Administration 

Batt Holdings SA
t:+27 11 205 0216
t:+27 11 05 00073
f:+27 11 31 27078
m: +27 82 564 53 35
www.battholdings.com
Follow Batt Holdings on       
Batt Tyres Trademark & Sole Distributors for Terache Race Tyres* Battech Race Products*STI Wheels USA*Rabaconda Tyre Changers EU*
 
WTF!!!!????? Carrying out a normal puncture repair in the middle of the Tankwa renders this policy null and void!!?? I say bullshit! This kite is not going to fly!

Wrote them a firm mail to tell them where I am with this.!!! But, it seems like I'm going to loose the battle!! I can see myself becoming great buddies with the guys at the Consumer Council. And its not the money! It is the principle!

After all this I guess what I'm trying so say is: DON"T BELIEVE WHAT PEOPLE ARE TELLING YOU TO YOUR MONEY IN THEIR POCKETS!!!

Going to keep the Karoo 3 on the front and try one of those new Motoz in the rear!!

Ok! Klaar!
They are proper see you next tuesdays.

Sent from my SM-N950F using Tapatalk

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 13, 2018, 10:00:42 am

[/quote]

It seems it was not an assumption, he did speak to the dealer. Maybe not the owner, but he spoke to the dealer.
[/quote]

Bruce is the owner dealer.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BikerJan on April 13, 2018, 10:02:59 am


It seems it was not an assumption, he did speak to the dealer. Maybe not the owner, but he spoke to the dealer.
[/quote]

Bruce is the owner dealer.
[/quote]

So if he is not at the shop there is nobody answering the phones??????
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: BiG DoM on April 13, 2018, 10:05:27 am


It seems it was not an assumption, he did speak to the dealer. Maybe not the owner, but he spoke to the dealer.

Bruce is the owner dealer.
[/quote]

So if he is not at the shop there is nobody answering the phones??????
[/quote]

Don't be a twat.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Operator on April 13, 2018, 10:08:52 am
"Please refer to policy wording for complete terms and conditions and exclusions"

I want to see the policy wording   :deal:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Fuzzy Muzzy on April 13, 2018, 10:10:55 am
OK EVERYBODY PAY ATTENTION.

THE DEALER HAS JUST MADE CONTACT WITH ME AND I'M SURE EVERYTHING WILL BE SORTED OUT FAIRLY.

THANK YOU BIKE TYRE WAREHOUSE

Maybe change the heading of the thread..
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: greggow on April 13, 2018, 12:02:56 pm
OK EVERYBODY PAY ATTENTION.

THE DEALER HAS JUST MADE CONTACT WITH ME AND I'M SURE EVERYTHING WILL BE SORTED OUT FAIRLY.

THANK YOU BIKE TYRE WAREHOUSE

Maybe change the heading of the thread..
Basically they are all knobs

Sent from my SM-N950F using Tapatalk

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: ETS on April 13, 2018, 12:23:16 pm
OK EVERYBODY PAY ATTENTION.

THE DEALER HAS JUST MADE CONTACT WITH ME AND I'M SURE EVERYTHING WILL BE SORTED OUT FAIRLY.

THANK YOU BIKE TYRE WAREHOUSE

Maybe change the heading of the thread..

Why only after this????? The next guy might not make such an issue. Bad business.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Fuzzy Muzzy on April 13, 2018, 12:32:50 pm
You assuming that the thread makes any difference to a business owner.. if the thread was in any way responsible then you would assume the business owner would be on here.

I think its very good business to stay away from opinionated people who draw conclusions with only half the facts, don't you agree?

I bought a product from a supplier on WD, the product was faulty, I sent them a mail, no reply, spoke to someone who worked there.. no real satisfaction, I could have gone the route of slandering them online but i did what the average person does, I went to see the owner, explained and he agreed to swap it out on the spot.. done deal. People who cry online only really get noticed by other people who cry online.. have you ever taken a Hello Peter complaint seriously? What cell phone contract do you have? go look at the complaints, did it change your opinion who to use?

Im pretty sure this could have been resolved the same way,

If the oke is sorting out the problem, the heading should change accordingly.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: armpump on April 13, 2018, 12:48:14 pm
Harder when you live 400km away.

 
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: ETS on April 13, 2018, 02:01:52 pm
You assuming that the thread makes any difference to a business owner.. if the thread was in any way responsible then you would assume the business owner would be on here.

I think its very good business to stay away from opinionated people who draw conclusions with only half the facts, don't you agree?

I bought a product from a supplier on WD, the product was faulty, I sent them a mail, no reply, spoke to someone who worked there.. no real satisfaction, I could have gone the route of slandering them online but i did what the average person does, I went to see the owner, explained and he agreed to swap it out on the spot.. done deal. People who cry online only really get noticed by other people who cry online.. have you ever taken a Hello Peter complaint seriously? What cell phone contract do you have? go look at the complaints, did it change your opinion who to use?

Im pretty sure this could have been resolved the same way,

If the oke is sorting out the problem, the heading should change accordingly.

I for one, know and trust Japie Ouman and his judgement implicitly. However- losing a customer in Prieska is unfortunately not going to hurt Bike Tyre Warehouse.
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: armpump on April 13, 2018, 02:06:26 pm
wrong thread
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Skaiidawg on April 13, 2018, 02:11:50 pm



Thing is Attie, that is how a forum works.  We all, except you, do not have the inside info.  We can only react, wonder, discuss, debate, argue what we know about. 
So why do you argue and debate while not having all the facts?


Common sense 101?  You cannot be serious.  In real life, just as in this thread, the OP tells his story.  That is what we react to.  How should we know the OP did not state all the facts?  How can we not accept that he dd?  We then say things, we make remarks, we ask questions.  He responds.  And so, the thread develops. 

I asked your earlier, you didn't respond.  Did you know all the facts before going for me, for reacting without all the facts, i.e. did you read every post I made in this thread in context?  I doubt that you did.  The interesting part is that, and this is also typical of forums, you and one other who insists on knowing all the facts, is not the OP, so technically buggeral to do with you.
I see that the OP now have a good outcome to this, good for him.

Yes common sense 101 - I am serious. My 1st post where I quoted you was to ask why argue if you don't have all the info, and I responded later to ask questions if 1+1 does not make 2 before arguing. You then took it that I attacked you, which in fact I did not ( I asked why then argue as you wrote it), but you jumped on your proverbial high horse and posted the above where again, as in so many of your posts in the past on this forum, making assumptions, and we know that assumptions are the mother of all fuck-ups, don't we? Well back to your horse, I will reign him in and make it stop as I can see you are not able to stop it.
You are 100% correct in that this is the internet - You asked me if I did have all the answers? No I did not, nothing more than what was posted initially. You have been a member of this forum for a long time and in how many cases have someone that did encounter a problem with a supplier stated ALL the facts from the beginning? I am sure you might have a clue to how much. So therein lie your answer and my comment to ask questions before being opinionated and arguing.
Oh and yes I read all the posts including yours.

You made 3 assumptions with regards to my posts on this thread and in all 3 you were wrong. Again - put brain in gear, think and then act.

Oh and by the way if the post of the OP has got bugger-all to do with me why are you having opinions on this thread? You don't have to answer just think first before acting.   :pot:

Title: Re:BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXX
Post by: Ouman on April 13, 2018, 03:11:40 pm
OK EVERYONE! I'M WRITING THIS IN CAPITALS SO NOBODY CAN MISS THIS!

BIKE TYRE WAREHOUSE CAME TO THE PARTY AND OFFERED TO REFUND ME THE WHOLE AMOUNT OF THE INVOICE - WHICH I NATURALLY DECLINED. SIMPLY BECAUSE THIS AMOUNT INCLUDES THE FRONT TYRE WHICH IS STILL 100% AND IN MY POSSESSION.

I FURTHERMORE OFFER TO ACCEPT 50% RESPONSIBILITY FOR THE USE OF THE REAR TYRE ALTHOUGH I'D ONLY DONE ABOUT 1400 KM ON IT. THEY ALSO OFFERED TO PAY ME OUT IN CASH, BUT I PROPOSED THAT I PAY IN THE DIFFERENCE AND GET A NEW KAROO 3 FROM THEM. ITS UP THE BTW NOW WHAT THEY WANT TO DO. I ALSO OFFERED TO WILLINGLY WAIVER ANY INSURANCE ON THE NEXT TYRE.

THE MAIN REASON WHY THE CLAIM WAS DENIED IN THE FIRST PLACE ID BECAUSE I ATTEMPTED TO FIX THE CUT. APPARENTLY THE STIPULATION IN THE EXCLUSIONS PART OF THE TERMS OF CONTRACT STATES THAT THE TYRE IS NOT COVERED IF A PUNCTURE IS REPAIRED INCORRECTLY.

NOW! I AGREE WITH THIS - TO A POINT AS THIS WAS NOT A NAIL I PICKED UP, BUT A 3 TO 4 CM CUT. THE WAY I SEE IT THE TYRE WAS DAMAGED BEYOND REPAIR AND BECAUSE I TRIED TO FIX IT I INDEMNIFIED THE POLICY.  iI SHOULD HAVE LEFT THE TYRE AS IT WAS AND SEND ONE IN OUR GROUP FORWARD T FIND A REPLACEMENT SOMEWHERE. BUT WHO WILL ARGUE THAT WAY WHEN YOU'RE STUCK WHERE WE WERE? I SUPPOSE THIS POINT COULD BE CARRIED ON ABOUT UNTIL WHENEVER.., BUT I THINK WE'VE EXHAUSTED THIS SUBJECT NOW. AS TO WHETHER THIS WHOLE COULD'VE BEEN AVOIDED? SURE IT COULD HAVE! BUT I THINK BOTH THE DEALER AND I HAVE LEARNT LESSON OUT OF THIS. I FOR ONE WOULD HANDLE AN OFFERED INSURANCE DIFFERENTLY IN THE FUTURE.

I TAKE THIS OPPORTUNITY TO THANK BRUCE AND HIS TEAM FOR THEIR WILLINGNESS TO DO MORE THAN WHAT WAS REQUIRED I.E. PAY OUT THE WHOLE INVOICE. I APPRECIATE THIS, BUT IT WOULD NOT BE FAIR!

AND THIS WHOLE THIS FOR ME - AS I MAINTAINED THROUGHOUT THIS WHOLE DISCUSSION - WAS ABOUT FAIRNESS AND PRINCIPLE!

PLEASE CONTINUE TO USE BIKE TYRE WAREHOUSE! I'M A FIRM BELIEVER THAT WHEN PUSH COMES TO SHOVE THEY WILL HAVE YOUR BACK!

I WOULD ALSO APPRECIATE IF THIS THREAD NOT SUPPORTED THAT MUCH ANYMORE. OPEN A NEW TREAD WHERE THE DIFFERENT ASPECTS OF A SIMILAR SCENARIO COULD BE DISCUSSED AT LENGTH.

I ALSO APPRECIATE ALL THE INPUT FROM EVERYONE. AFTER ALL - IF I HAVE A RIGHT TO MY OWN OPINION THEN SO HAS THE NEXT GUY! I HOPE TO MEET MOST OF YOU SOMETIME ON DUSTY ROAD TO SOMEWHERE OR NOWHERE!

MAAK STOF!
 
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: Operator on April 13, 2018, 03:40:29 pm
Glad this story had a happy ending!!   :thumleft:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: BiG DoM on April 13, 2018, 03:42:27 pm
I still think in FAIRNESS the title should be PROPERLY amended.

"BEWARE" is alarmist (eg Beware of the Dog!)  Maybe just something like Problem with BTW Resolved.

I am glad, as I suspected, that Bruce would make good given a FAIR CHANCE.

I do love happy endings even if not in Thailand. >:D

 :thumleft:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: Vis Arend on April 13, 2018, 03:47:44 pm
Glad this story had a happy ending!!   :thumleft:

Mooi so Ouman, op die ou end van die dag is dit al wat jy wou gehad het.  Baie goeie gebaar van Bruce ook, wel gedaan en bly als is nou afgehandel.   :thumleft:
Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: TheBear on April 13, 2018, 03:53:56 pm
Bly om te hoor dis gesorteer Ouman!   :thumleft:


Title: Re: BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: Ouman on April 13, 2018, 04:04:48 pm
I still think in FAIRNESS the title should be PROPERLY amended.

"BEWARE" is alarmist (eg Beware of the Dog!)  Maybe just something like Problem with BTW Resolved.

I am glad, as I suspected, that Bruce would make good given a FAIR CHANCE.

I do love happy endings even if not in Thailand. >:D

 :thumleft:

Good point Big Guy. Done!
Title: Re: TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: BiG DoM on April 13, 2018, 04:24:33 pm
 Mooi.

:thumleft:
Title: Re: TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: ChrisL - DUSTRIDERS on April 13, 2018, 04:37:57 pm
K EVERYONE! I'M WRITING THIS IN CAPITALS SO NOBODY CAN MISS THIS!

BIKE TYRE WAREHOUSE CAME TO THE PARTY AND OFFERED TO REFUND ME THE WHOLE AMOUNT OF THE INVOICE - WHICH I NATURALLY DECLINED. SIMPLY BECAUSE THIS AMOUNT INCLUDES THE FRONT TYRE WHICH IS STILL 100% AND IN MY POSSESSION.

I FURTHERMORE OFFER TO ACCEPT 50% RESPONSIBILITY FOR THE USE OF THE REAR TYRE ALTHOUGH I'D ONLY DONE ABOUT 1400 KM ON IT. THEY ALSO OFFERED TO PAY ME OUT IN CASH, BUT I PROPOSED THAT I PAY IN THE DIFFERENCE AND GET A NEW KAROO 3 FROM THEM. ITS UP THE BTW NOW WHAT THEY WANT TO DO. I ALSO OFFERED TO WILLINGLY WAIVER ANY INSURANCE ON THE NEXT TYRE.

THE MAIN REASON WHY THE CLAIM WAS DENIED IN THE FIRST PLACE ID BECAUSE I ATTEMPTED TO FIX THE CUT. APPARENTLY THE STIPULATION IN THE EXCLUSIONS PART OF THE TERMS OF CONTRACT STATES THAT THE TYRE IS NOT COVERED IF A PUNCTURE IS REPAIRED INCORRECTLY.

NOW! I AGREE WITH THIS - TO A POINT AS THIS WAS NOT A NAIL I PICKED UP, BUT A 3 TO 4 CM CUT. THE WAY I SEE IT THE TYRE WAS DAMAGED BEYOND REPAIR AND BECAUSE I TRIED TO FIX IT I INDEMNIFIED THE POLICY.  iI SHOULD HAVE LEFT THE TYRE AS IT WAS AND SEND ONE IN OUR GROUP FORWARD T FIND A REPLACEMENT SOMEWHERE. BUT WHO WILL ARGUE THAT WAY WHEN YOU'RE STUCK WHERE WE WERE? I SUPPOSE THIS POINT COULD BE CARRIED ON ABOUT UNTIL WHENEVER.., BUT I THINK WE'VE EXHAUSTED THIS SUBJECT NOW. AS TO WHETHER THIS WHOLE COULD'VE BEEN AVOIDED? SURE IT COULD HAVE! BUT I THINK BOTH THE DEALER AND I HAVE LEARNT LESSON OUT OF THIS. I FOR ONE WOULD HANDLE AN OFFERED INSURANCE DIFFERENTLY IN THE FUTURE.

I TAKE THIS OPPORTUNITY TO THANK BRUCE AND HIS TEAM FOR THEIR WILLINGNESS TO DO MORE THAN WHAT WAS REQUIRED I.E. PAY OUT THE WHOLE INVOICE. I APPRECIATE THIS, BUT IT WOULD NOT BE FAIR!

AND THIS WHOLE THIS FOR ME - AS I MAINTAINED THROUGHOUT THIS WHOLE DISCUSSION - WAS ABOUT FAIRNESS AND PRINCIPLE!

PLEASE CONTINUE TO USE BIKE TYRE WAREHOUSE! I'M A FIRM BELIEVER THAT WHEN PUSH COMES TO SHOVE THEY WILL HAVE YOUR BACK!

I WOULD ALSO APPRECIATE IF THIS THREAD NOT SUPPORTED THAT MUCH ANYMORE. OPEN A NEW TREAD WHERE THE DIFFERENT ASPECTS OF A SIMILAR SCENARIO COULD BE DISCUSSED AT LENGTH.

I ALSO APPRECIATE ALL THE INPUT FROM EVERYONE. AFTER ALL - IF I HAVE A RIGHT TO MY OWN OPINION THEN SO HAS THE NEXT GUY! I HOPE TO MEET MOST OF YOU SOMETIME ON DUSTY ROAD TO SOMEWHERE OR NOWHERE!

MAAK STOF!

Bliksem nou is my oë verrek!! :eek7: :lol8:
Bly als het goed verloop Ouman en jou bereidwilligheid om net die helfte te vat van wat geoffer word. Well done to Bruce. :thumleft:
Title: Re: TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: THROTTLE JOCKEY on April 13, 2018, 04:49:45 pm
Hats off Ouman.

I commend you on your fairness. Glad all concerned are happy.

I was in the area at the time and if I had known would have come to assist if I could!
Title: Re: TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: DirtRebell on April 13, 2018, 08:05:20 pm
Ek verstaan nog steeds nie hoekom moet mens eers 'n sirkus moet maak van 'n swak diens klag alvorens geregtigheid geskied nie.
Dis asof dit deesdae die norm geword het.

Amper soos die seuntjie wat sy boetie moer sodat hy weer kan jammer sę en sy ouers trots op hom kan wees.



 ::)
Title: Re: TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: TheBear on April 13, 2018, 08:12:07 pm
NOW! I AGREE WITH THIS - TO A POINT AS THIS WAS NOT A NAIL I PICKED UP, BUT A 3 TO 4 CM CUT. THE WAY I SEE IT THE TYRE WAS DAMAGED BEYOND REPAIR AND BECAUSE I TRIED TO FIX IT I INDEMNIFIED THE POLICY.  iI SHOULD HAVE LEFT THE TYRE AS IT WAS AND SEND ONE IN OUR GROUP FORWARD T FIND A REPLACEMENT SOMEWHERE.

Thanks for this bit of info.  It means if they give me the insurance free it is cool, but never pay for it as it is pretty much worthless for most bikers.  Most of us, when we get a puncture, will pull the repair kit out, fix it and continue onward.  The vast majority of us will also be alone when this happens. No one to send on to get another tyre. etc. 
Title: Re: TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: Mev Vis Arend on April 13, 2018, 08:12:44 pm
Ek verstaan nog steeds nie hoekom moet mens eers 'n sirkus moet maak van 'n swak diens klag alvorens geregtigheid geskied nie.
Dis asof dit deesdae die norm geword het.

Amper soos die seuntjie wat sy boetie moer sodat hy weer kan jammer sę en sy ouers trots op hom kan wees.



 ::)

Ek stem nogals 100% saam met jou. 
Title: Re: TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: punisher on April 14, 2018, 08:14:28 am
glad you got sorted
Title: Re: TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: eberhard on April 14, 2018, 09:51:30 am
It reminds me of a presentation I attended many years back where well known maritime companies presented some of their latest products. The rep of one such company was going about as to how well built their life rafts were and that the welds on the rafts carried with them a lifetime warrantee. An old toppie, a seasoned sailor, stood up and told the rep “Now you are in the middle of the Atlantic and the welds fail, who is going to claim up on the warrantee?”. The rep couldn’t answer him and all had a good laugh at the rep’s expense. 
Title: Re: TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: OomD on April 15, 2018, 07:56:58 am
Yes, glad its sorted.

One has to wonder if it got sorted because of the SM exposure? Or because it was the right thing to do. I get the impression here that BTW was doing this to save face.

Nonetheless, glad you're sorted ouman.
Title: Re: TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: Ama ride ride on April 15, 2018, 09:44:51 am
Ek verstaan nog steeds nie hoekom moet mens eers 'n sirkus moet maak van 'n swak diens klag alvorens geregtigheid geskied nie.
Dis asof dit deesdae die norm geword het.

Thats my view also.

Title: Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
Post by: Ouman on April 16, 2018, 07:04:47 am
You assuming that the thread makes any difference to a business owner.. if the thread was in any way responsible then you would assume the business owner would be on here.

I think its very good business to stay away from opinionated people who draw conclusions with only half the facts, don't you agree?

I bought a product from a supplier on WD, the product was faulty, I sent them a mail, no reply, spoke to someone who worked there.. no real satisfaction, I could have gone the route of slandering them online but i did what the average person does, I went to see the owner, explained and he agreed to swap it out on the spot.. done deal. People who cry online only really get noticed by other people who cry online.. have you ever taken a Hello Peter complaint seriously? What cell phone contract do you have? go look at the complaints, did it change your opinion who to use?

Im pretty sure this could have been resolved the same way,

If the oke is sorting out the problem, the heading should change accordingly.

I for one, know and trust Japie Ouman and his judgement implicitly. However- losing a customer in Prieska is unfortunately not going to hurt Bike Tyre Warehouse.

Fuzzy I think I have stated my case on here many times! Maybe you should read through all of this and then decide whether I'm that "average" man or not.! And I don't have to prove anything to you! All I said was I made 3 or more phone calls! I was there in person! I sent a mail! I think I displayed more patience than what the average man would have done!

Furthermore they knew exactly what was coming if they do not respond, because I informed exactly of my intentions!

And this is the last I will say on this matter and this thread and subject!
Title: Re: TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
Post by: Blou Zebu on April 16, 2018, 08:04:27 am
Ek verstaan nog steeds nie hoekom moet mens eers 'n sirkus moet maak van 'n swak diens klag alvorens geregtigheid geskied nie.
Dis asof dit deesdae die norm geword het.

Thats my view also.

Dis wat ek ook wonder. Kyk, ek besef dit is onwaarskynlik dat hule vir my hier in Madagaskar n tyre gaan kom aflewer, maar ek sien nie kans vir so n uitmergelende ding nie!