Wild Dog Adventure Riding

General => General Bike Related Banter => Topic started by: Ber on March 20, 2019, 01:10:04 pm

Title: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Ber on March 20, 2019, 01:10:04 pm
How to get your old Adventure Bikes repaired FOR FREE in South Africa:


1 Start a company that you might call “Adventure Bike and Safari” and base in Durban.


2 Rent motorbikes with guarantee clauses so constraining that every time something touches the “adventure bike” (ha ha), the client will have to pay for the tiniest scratch on the paint.


3 Rent your bikes to non English speakers (French guys, Italians, Spaniards... Avoid Brits, Americans, Australians or Kiwis: they might know about legal proceedings in South Africa).


4 As soon as they come back from their trip, refurbish your KLR 650 (for instance) thanks to the deposit. You can only produce vague web estimates or quotations instead of actual bills.


5 If you get a letter from a foreign lawyer, you're unlucky because you've run into real pains in the ass !

Thank you Steve and Campbell for your charming company (on this website, as on others, I'm sure you will show how offended you are and find justifications. You are a good actor.).

Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: FrancoisTz on March 20, 2019, 01:14:55 pm
Hier kom n ding.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Ber on March 20, 2019, 01:16:54 pm
http://www.terre-bitume.org/t8418-lesotho-afrique-du-sud
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Offshore on March 20, 2019, 01:29:00 pm
A somewhat strange Introduction but never mind, Welcome!
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Grunder on March 20, 2019, 01:32:42 pm
A somewhat strange Introduction but never mind, Welcome!

 :lol8:

I think he is only here for one purpose
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Welsh on March 20, 2019, 01:34:58 pm
Largish deposits which are forfeited in there entirety after a lay down in a car park was a trademark of operators like Ray while he was still alive.  :sip:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Fuzzy Muzzy on March 20, 2019, 02:00:18 pm
A somewhat strange Introduction but never mind, Welcome!

Would a welcome have made you feel better? how many people have you welcomed in the new member section?

Sometimes a hello goes out the window when you have an axe to grind.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: ETS on March 20, 2019, 02:05:09 pm
Happened to me in France :-[ :-[ :-[ :-[ :-[ :-[
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: ktmmer on March 20, 2019, 02:08:14 pm
Happened to me in France :-[ :-[ :-[ :-[ :-[ :-[

Did you go and bleat on a French bike forum ?  :peepwall:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Grunder on March 20, 2019, 02:15:15 pm
Happened to me in France :-[ :-[ :-[ :-[ :-[ :-[

Did you go and bleat on a French bike forum ?  :peepwall:

And that's how a thread dies a tragic death...  :lol8:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Fuzzy Muzzy on March 20, 2019, 02:17:12 pm
Happened to me in France :-[ :-[ :-[ :-[ :-[ :-[

Did you go and bleat on a French bike forum ?  :peepwall:

true  :laughing4:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Mikie on March 20, 2019, 02:22:56 pm
Who are Steve and Campbell??
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: 0012 on March 20, 2019, 02:27:59 pm
Who are Steve and Campbell??

+1

 :sip:     ;D
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Sheepman on March 20, 2019, 02:34:24 pm
Tell the story as it happened
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: 0012 on March 20, 2019, 02:39:41 pm
from OP's RR, just from google translate:

Small conclusion a little damageable as a result of this trip:

The "nice landlords" of Adventure Bikes Safaris "based in Durban, Campbell and Steve have never returned the deposit of motorcycles (3 times 620 euros anyway, in addition to the 90th / day / motorcycle course that we have settled for roll).
After two months, they send us a letter with pseudo invoices (actually quotes, or price references on za sites) to upgrade motorcycles.
Frankly, we had a doubt by signing the commitment because it indicated that there was no insurance, but from there, that these little cynics grow cynicism to get back to nine their bikes on our back, there was a margin ... I detailed at the beginning of the CR the problems encountered. Frankly for a pro box in France (they do not rent Ferraris on the hood of which we invoice the slightest scratch, but all-terrain bikes that have already lived well, even if their condition, except tires and radiator protection, was suitable ) we would not have taken 500 euros in all. In short small scammers who made their calculation, thinking that the chances of being prosecuted were low - which is not decided yet! So AVOID absolutely! if you are going to ride there.
And as we are not happy, we will post on the sites Anglo-Saxon a small text on this subject (which follows).


And then he made the opening post...

drama   ;D    :lol8:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: JonW on March 20, 2019, 02:42:09 pm
I don't think they are members here.

Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: RobC on March 20, 2019, 02:43:50 pm
zut alors! :sip:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Grunder on March 20, 2019, 02:53:39 pm
from OP's RR, just from google translate:

Small conclusion a little damageable as a result of this trip:

The "nice landlords" of Adventure Bikes Safaris "based in Durban, Campbell and Steve have never returned the deposit of motorcycles (3 times 620 euros anyway, in addition to the 90th / day / motorcycle course that we have settled for roll).
After two months, they send us a letter with pseudo invoices (actually quotes, or price references on za sites) to upgrade motorcycles.
Frankly, we had a doubt by signing the commitment because it indicated that there was no insurance, but from there, that these little cynics grow cynicism to get back to nine their bikes on our back, there was a margin ... I detailed at the beginning of the CR the problems encountered. Frankly for a pro box in France (they do not rent Ferraris on the hood of which we invoice the slightest scratch, but all-terrain bikes that have already lived well, even if their condition, except tires and radiator protection, was suitable ) we would not have taken 500 euros in all. In short small scammers who made their calculation, thinking that the chances of being prosecuted were low - which is not decided yet! So AVOID absolutely! if you are going to ride there.
And as we are not happy, we will post on the sites Anglo-Saxon a small text on this subject (which follows).


And then he made the opening post...

drama   ;D    :lol8:

Posting everywhere hoping to hit something
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Ganjora on March 20, 2019, 02:58:57 pm
Would you keep quiet if you were scammed?
I'd be screaming from the rooftops.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: JonW on March 20, 2019, 03:12:00 pm
Will ask Campbell and Steve to come give their side of the story
There invariably are at least 2 sides.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: mtr89 on March 20, 2019, 03:25:16 pm
As always there is the other side of the story..........
Waiting to hear what it is
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: ktmmer on March 20, 2019, 03:55:18 pm
Would you keep quiet if you were scammed?
I'd be screaming from the rooftops.

You obviously know more than we do , using words like "scammed "?  :peepwall:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: manxkipper on March 20, 2019, 04:11:00 pm
I'd say, having a gander at the pics from their trip, that some damage was caused to at least one bike. Question is - what, if anything, did the respective parties agree to regarding damage caused on the trip. Someone has unreasonable expectations. Be interesting to see which party it is.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: caconcepts on March 20, 2019, 04:37:25 pm
Seems like the lads had a nice time if yoou look at the pics. They lucky they didnt take BMW's. You drop that and 600 Euro is peanuts.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Operator on March 20, 2019, 04:45:01 pm
If a client pays a damage deposit, and he damage the bike, then the money to repair the bike will be taken
from that deposit money.

The client signs and accept the contract with terms and conditions and pay over the deposit, which means
he is willing to sacrifice the deposit should something/damages happen.

Once the damage is caused, he forfeits the deposit and walks away and carry on with his life.
If the bike was handed over to the client with no damage and he returns it with damage, then
the deposit must be sacrificed. It is only fair and it's binding by the contract.
He caused the owner of the bike damage and according to the contract the owner needs to be
reimbursed as stipulated in the contract.

Whether the owner of the bike use that money to repair the bike or not, it is still fair that he is reimbursed.
Technically he can do with that money whatever his heart desire.

The question however remains whether this is morally the correct thing to do  ?  :patch:
By not showing proof of repairwork with invoices and proof of payments, it leaves one with the bad feeling that you've been
done in. I think this is crux of this situation.

Technically speaking the rental guys are within their rights...........................but is it the right thing to do ?   :patch:



Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Ber on March 20, 2019, 06:16:28 pm
Thank you everyone for reading my story.
It was a great trip... unfortunately, with a sad ending.
Too bad. We wrote about it because we were angry about the scam, but also to warn anyone else that with Adventure Bikes Safari you may lose your whole deposit for almost nothing: we agreed to pay for the damage of course, not to refurbish the bikes ! (a 2010 KLR is not a 2018 BMW !) 10,000R may not be a lot for a BMW, but 3 times 10,000R for 3 KLR, that's not bad !
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Manic on March 20, 2019, 10:43:14 pm
Ok to cause R30 000 of damage on three KLR's it mustve been badly damaged.

So maybe the guy has a point.

Would love to here the other side of the story :thumleft:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: XTZFegen on March 20, 2019, 11:21:24 pm
If a client pays a damage deposit, and he damage the bike, then the money to repair the bike will be taken
from that deposit money.

The client signs and accept the contract with terms and conditions and pay over the deposit, which means
he is willing to sacrifice the deposit should something/damages happen.

Once the damage is caused, he forfeits the deposit and walks away and carry on with his life.
If the bike was handed over to the client with no damage and he returns it with damage, then
the deposit must be sacrificed. It is only fair and it's binding by the contract.
He caused the owner of the bike damage and according to the contract the owner needs to be
reimbursed as stipulated in the contract.

Whether the owner of the bike use that money to repair the bike or not, it is still fair that he is reimbursed.
Technically he can do with that money whatever his heart desire.

The question however remains whether this is morally the correct thing to do  ?  :patch:
By not showing proof of repairwork with invoices and proof of payments, it leaves one with the bad feeling that you've been
done in. I think this is crux of this situation.

Technically speaking the rental guys are within their rights...........................but is it the right thing to do ?   :patch:

Be keen to see the contract. What tolerance was given? I mean its an "African Adventure" trip so some sort of spill or fall must be budgeted for??? I mean ive stopped going to Lesotho because its hooligan juice for me and ends up costing me big repair money.

Just be interested in seeing the contract and what tolerance was might have been given. Then compare that to the condition of the returned motorcycles.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: silvrav on March 21, 2019, 04:50:25 am
 :sip:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Highsider on March 21, 2019, 06:05:11 am
I know both Steve and Campbell personally, and consider myself a reasonably good judge of character.  These two guys are about as straight-laced “by the book” as you get. 
I am sure there will be a reasonable explanation for this unfortunate situation in due course.  One needs to be extremely careful how social media can damage people’s reputations prematurely or unfairly.


Sent from my iPhone using Tapatalk
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Vis Arend on March 21, 2019, 06:20:59 am
 :sip:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Campbell McCurrach on March 21, 2019, 07:01:17 am
Probably prudent that I provide a response, both in my own defense as well as that of Adventure Bike Safaris (Pty) Ltd.

To begin, our biggest mistake was breaking our own golden rule of hiring out our bikes for a self-guided tour with three foreign riders whose riding competence was unknown and whose intention was to do 11days through Lesotho on the routes less traveled.

It is not uncommon for touring companies or bike hire companies to take a security deposit or damages deposit. Most in SA will required circa R20-R25k, we take R10k as we consider that to be enough to sort out any incidental damages with any balance remaining returned to the client.

When you have clients asking you the day before departure to 'remind them' how to change a tyre or note that they have not arrived with all the proper adventure riding gear then you know there's probably trouble coming.

All our clients sign a memorandum of understanding (MOU) as well as an indemnity. The MOU is implicit in terms of "you bend you mend" and both the hiring client as well as ABS inspect the bikes before the trip and use to satisfy themselves that there is no existing damage present. The same exercise is repeated on return.

In the event of having to claim against the security deposit we then supply reasonable proof of cost by way of supplying quotes and invoices for the repairs and we use reputable workshops who are reasonably priced as well as claim costs at trade cost without markups added in order to reduce impact on the client's final account. The client has every opportunity to contact the workshop and vet the costs for themselves I.e. it's all open book. In this instance the Client did not even place an email or call to the workshop, had they done so they would have received validation in this regard.

We pride ourselves in keeping our bikes in pristine condition and anyone who has ever seen or used then will confirm the same. What we received back after the Frenchman's  11day trip were bikes that required;  respraying, cracked and bent crash bars, a radiator replacement, broken mirrors, mangled hand guards, destroyed chain guard (one bike having its swing arm damaged by the chain eating into it) thanks to no lubrication or tensioning occurring over circa 2500kms despite the Clients having been instructed on how to as well as being supplied with tools and lubrication. The list goes on and I'd be happy to post it here along with the invoices and photos in order to clear our name. The damages and repairs thereof cost a few grand more than the deposits value and we wrote that excess off. The 3rd bike is still being repaired and we have had three bikes out of service for 2.5months with associated loss of potential income in not being able to accommodate new inquiries.

The long and the short of it is that we had three mechanically incompetent foreign clients bite off more than could chew vis-a-vis Lesotho off road riding, suffer multiple falls and drops badly damaging three bikes which left the garage in perfect condition and in good working order.

This is the first complaint ever made against us or our company, in contrast to a Facebook page littered with many raving reviews about our good service and professionalism.

C'est la vie.

Campbell McCurrach
o.b.o Adventure Bike Safaris (Pty) Ltd.

Sent from my SM-N960F using Tapatalk

Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: JC on March 21, 2019, 07:12:35 am
Vat so  ;D  :thumleft:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: XTZFegen on March 21, 2019, 07:20:52 am
Ja Lesotho is a bike breaker thats for sure and if you dont know what your doing or have little respect for the machine your riding it can quickly add up.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Oubones on March 21, 2019, 07:30:22 am
Ja Lesotho is a bike breaker thats for sure and if you dont know what your doing or have little respect for the machine your riding it can quickly add up.
Very true and it is very easy to badly damage your bike there if you are not carefull!
Levi had experience and still did serious damage to his bike in Lesotho, those guys can be glad that they were able to conclude their trip without recovery needed!
I like open book operations. Good on you guys. :thumleft:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: JonW on March 21, 2019, 07:37:06 am
Well done Campbell and thanks for coming and giving your side of the story.

I can attest to seeing one of their rental bikes on a trip I did recently and I can confirm that it was in immaculate condition.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: 0012 on March 21, 2019, 07:43:41 am
Thanks @Campbell McCurrach for giving your side on here   :thumleft:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Cracker on March 21, 2019, 08:12:43 am
Dropping a bike, whether in Lesotho or anywhere else breaks them. And spending 10k on a couple items is done very easily.

Sounds to me like ber wants proof of repair - show him. If you have already, do it again. It's always worth trying to get him back on your side, or to at least have him acknowledge he could have been wrong.

And, very importantly, for everyone. Spare parts cost the same, no matter what you ride nor how old the bike is.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Straatkat on March 21, 2019, 08:23:31 am
It is very easy to slant some-one on social media with the resultant damage done to reputations. Be careful what you post, very careful!
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Amsterdam on March 21, 2019, 08:26:58 am
Interesting to read both accounts.  I have heard this story many times before.  People seem to be okay with paying the damage deposit but not happy to loose it once damage has occurred.  I also get the other side of the story, we rent an off-road bike for an offroad trip so some damage (scratches etc) is inevitable so why must we loose our deposit for this?  And as a rental company, what do you do?  Rent out beat up (mechanically sound) bikes and you get a bad write up.  Rent out pristine bikes and keep the deposit when damage occurs and you get a bad write up.  I suppose the thing that keeps companies going and the rest of us renting is that the majority of people are reasonable about the whole thing.  And as a renter you know the simple rule, you damage you pay.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Operator on March 21, 2019, 08:27:33 am
It is quite surprising to hear that the rental company only took a R10 000 deposit.

You cannot do much repairs with such a small amount.

........... and yes, the industry standard is definitely about R20 000 to R25 000 deposito.


Very thorough and complete answer Campbell  :thumleft:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Grrrr.... on March 21, 2019, 02:05:23 pm
Probably prudent that I provide a response, both in my own defense as well as that of Adventure Bike Safaris (Pty) Ltd...

Oof...  :o
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: igno on March 21, 2019, 04:36:54 pm
Maak nie saak nie  jy 'n pannekoek probeer bak nie - daar is ALTYD 2 kante wat gebak moet word.   Altyd lekker om die (ware) weergawe ook te hoor en nie net die (eensydige) klagte  nie.

Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Ber on March 21, 2019, 06:51:31 pm
First, I'm glad Campbell has answered and given his side of the story.
 We still contest it. Here is wht we have received (pic) which – I insist - does not constitute any official paid bill (I have asked Campbell to provide them for our lawyer but we're still waiting)

Ok for the two broken rear view mirrors, ok for the “rear KLR luggage carrier top and bottom plates” (but in 30 years of riding motorbikes, I had never broken one !), ok for one repair carsh bar, ok for one rear indicator lamp. But let's talk about motorbike 2 which has never tumbled or touched anything: why should the “barkbuster VPS handguards” be replaced ? Why change the chain on that motorbike and not on the other two, since they all had the same maintenance – we greased the chains twice during the trip – which, we considered, was enough. Let's now talk about the radiator which broke on the second day (how is it possible if it were that well protected ?) We've lost almost two days waiting for repairs, because it broke twice and we had to pay each time to be able to continue the trip: the least that could have been done was not to charge for it. We consider that there was a default of protection from the start since, once again, this motorbike nevel fell. “Prisitine condition” is not what we want (we want motobikes for riding not for museums !) and not what we got (the tyres ? So-so ! See pic).

Here are just a few examples, we could keep arguing forever.

Let me remind Campbell that his father had given us back R5,000 in cash on our way to the airport. We trusted him and said he could keep them and pay them back afterwards via PayPal. We waited for 2 months and a half (very professionnal! Which other company would do that ?) and we never heard of this refund again.

And so on.

Some of you say that it's easy to damage a reputation but when such a problem happens to them, they will see it's not just about money, but about honor and consideration for US too. We may forget about the money, but not about a minimum of dignity to be treated unfairly. But, as Campbell says, “c'est la vie”... It may be his life ('style), not ours.

Finally, it's time some people heard How can you serioulsy rent an adventure bike – once again: it's quite a specific activity – without offering a minimum of guarantees to the client ? Even if you rent on Hertzride.com/fr – which doesn't specialize in adventure bikes – you can find for our 10 days for instance an almost brand new F700GS (not an 8-year old KLR !) WITH insurance, WITH a 24 hours assistance, etc, for CHEAPER than Campbell's KLRs (100$ a day+deposit), as you can see (pic, if I can insert/ nor familiar with this site).


Go check it out by yourselves. Besides, if you know some French, you may have read the review of our trip, and on the same page, a Frenchman says he has rented a motorbike from Motorrad rental in Cape Town and he claims that didn't have a single look at the motorbike when he returned it !

Lastly, if as a joke I told Campbell we could no longer replace a tyre, that's because none of us had had a flat tyres for a while, and we usually use slime (as advised by some friends who are raid professionals in Senegal).And just for fun, I challenge him – if he's such a professional – to change an E-09 Dakar on the track. It's a little bit more difficult than causing a sensation by doing a wheeling with a Triumph Tiger 1200 before his clients.


We wanted to share our sad experience, and what Campbell replied here doesn't change our view. Toobad, Lesotho was nice, but now we'll stick to Morocco (which is not bad either...to learn how to change a tyre ;-P )

As we are not native speakers, we have already spent a lot of time writing these posts and trying to be as clear as possible. Everyone will judge by themselves, because now we have better things to do.


PS: Campbell, don't forget the invoices (not quotations), you can even post them here. By doing this, you won't prove that the bikes necessitated those repairs but at least you will prove you did it.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Ber on March 21, 2019, 06:58:00 pm
for renting in europe (see guarantees)
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Ber on March 21, 2019, 06:59:24 pm
price is for ten days.... >:D
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Bundu on March 21, 2019, 07:39:10 pm
price is for ten days.... >:D

would the Hertz bikes have been covered by the insurance for the damage that you guys had? would you not have had to pay an excess?
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Ber on March 21, 2019, 07:48:43 pm

we cannot compare riding road and off roads, old bikes and new bikes...
problem is not when you are charged but when you are overcharged...
Sorry, but that'enough, evrything was said...
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Bundu on March 21, 2019, 08:00:15 pm

we cannot compare riding road and off roads, old bikes and new bikes...
problem is not when you are charged but when you are overcharged...
Sorry, but that'enough, evrything was said...

but you were the one comparing old and new bikes? you also knew you would be riding off roads....

you also didn't clearly state which items in the quote you didn't agree with? or did you?
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Vis Arend on March 21, 2019, 08:04:47 pm
Oops, now we heard the 2nd story.   :eek7:   :patch:
I still maintain, there is 3 sides to a story, yours, his, and then the true story. 

There is never ever a winner in such a debate. Some damage will be done.   :deal:

Hope for both parties that it will be resolved soonest.   :thumleft: :thumleft: 
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: RobC on March 21, 2019, 10:07:55 pm
Well I know where I will hire a bike... :biggrin:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: silvrav on March 21, 2019, 10:11:32 pm
If they were indeed giving 5k cash by the owners father it does indicate another side to the story  :peepwall:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Manic on March 21, 2019, 10:42:52 pm
If I use this bike, and scratch the pannier frames, due to my bags being on them and shaving the paint, must they be re painted every time?
There must certain parts of the bike that can stay like that.

When I do a 10 day trip, each time I get back, something did scratch, or a mark etc, surely I wont re spray my whole bike at a cost of R5000?

So I see Frenchies point, he will gladly pay for what they broke, but he is pissed that his deposit was used to get the bikes back in showroom condition.

If there was a tip over, and let say a scratch on crashbars and a mark on hand guards. Must it really be replaced or repainted, just so the next guy can have a tip over again a week later...

I also agree with him asking for actual Invoices of the repairs. That will show it was done. Quotes supplied is not 100% proof it was done/replaced/repainted...

By the sound of this, if your jacket zipper scratches the tank while riding, you will be in for a tank repaint or a new tank fitted  :peepwall:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: manxkipper on March 21, 2019, 11:35:43 pm
If you as the hirer receive a bike in pristine condition and return it in less than that condition  be prepared to cough. Simple.
If the bikes are trail worn when you take the bikes and you return them in similar condition the lender cannot expect to retain the deposit for renewal purposes. Insurance?

When I have rented bushlore off-road vehicles there are always a number of insurance options depending on the level of risk you want to take on. Why not with these bikes?  Surely that would have taken care of the issues.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Grunder on March 21, 2019, 11:45:53 pm


If you as the hirer receive a bike in pristine condition and return it in less than that condition  be prepared to cough. Simple.

Fair enough but it's a bit unrealistic when we talk about renting these types of bikes. The purpose of such an expedition is to go and explore. And when you explore you will probably have a tumble here and there.

So bottom line is never ever rent an adventure bike unless you know 110% that nothing will happen

Sent from my ANE-LX1 using Tapatalk

Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: manxkipper on March 22, 2019, 07:08:44 am
Moral of the story then is never to rent  a pristine adventure bike.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Altie7deLaan on March 22, 2019, 07:46:51 am
If the frenchies treated the rental bikes like it was their own , none of this trying to hit below the belt crap would be slung around now.
Working with a 10k deposit versus the 20 to 25k guys, is bound to bring you some bad apples.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: sidetrack on March 22, 2019, 08:09:30 am
Agree on replacing broken parts like mirrors and indicators but yes crash bars that are scratched due to an off are almost to be expected as are scuff marks on the panels (I take it the owner knows quite well people are going to do some off roading with them). Spray painting will be a faster and cheaper option on the crash bars vs powder coating each time.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: pwt on March 22, 2019, 08:12:00 am
Dificult situation, I suggest that one look at their ride report to see what type of riding (and falling) was done

http://www.terre-bitume.org/t8418-lesotho-afrique-du-sud
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Bill the Bong on March 22, 2019, 08:14:20 am
How does a customer that did not oil a chain, strip a footpeg bolt?
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Vintage_Mania on March 22, 2019, 08:16:38 am
At least our friend Ber agrees the bikes needed repairing....according to his heading anyway.

Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Bill the Bong on March 22, 2019, 08:22:42 am
I've had a quick look at the link provided a couple of posts ago; these bikes are custom painted with red powder coated crash bars, etc.  The repair costs makes sense.  Not saying this is the best option for a rental, but it looks real good.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: caconcepts on March 22, 2019, 08:54:45 am
I was at the Nuremberg Ring 2 years ago and the deposit to take a car around the track was 6000 Euro or about R 96000.

So if somebody wanted to take my bike and go thrash it around Lesotho, I would have asked more deposit. You can hardly compare driving through the french countryside with a full blown African adventure.

Horses for course.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: XTZFegen on March 22, 2019, 10:30:16 am
Anyone charging only a R10k deposit for a trip through Lesotho is very brave even on a KLR. Id take that all day everyday. Ive been party to entire headlights units needing to be repalced. Ive see  frames crack. Ive seen guys almost get hit by 3rd party drivers and go down to try avoid an accident.

Lesotho is a bike breaker and R10k deposit to me is minmal.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Vintage_Mania on March 22, 2019, 10:33:20 am
Anyone charging only a R10k deposit for a trip through Lesotho is very brave even on a KLR. Id take that all day everyday. Ive been party to entire headlights units needing to be repalced. Ive see  frames crack. Ive seen guys almost get hit by 3rd party drivers and go down to try avoid an accident.

Lesotho is a bike breaker and R10k deposit to me is minmal.

I wonder what they, as experienced EU bikers, had put aside budget wise for any repairs that might arise from a Lesotho trip? Would be interesting to find out what these repairs would cost in Euros as well.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Fuzzy Muzzy on March 22, 2019, 11:17:12 am
How does a customer that did not oil a chain, strip a footpeg bolt?

He said he waxed the chain twice.. if the trip was 2500km offroad then twice is an interesting frequency to lube a chain.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Campbell McCurrach on March 22, 2019, 11:34:49 am
Appreciate everyone's views and opinions offered. Currently on tour in Swaziland and look forward to posting some back up info here soon.

Sent from my SM-N960F using Tapatalk

Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Ber on March 22, 2019, 12:18:14 pm
Hey guys,  be serious about money. It's a KLR.
Look at this for 16000 rands in France : https://www.leboncoin.fr/motos/1587065281.htm/
And it's not exceptionnal (you can see DR 650, 350 or TTR and so on for the same price) (I saw on this forum a KLR 250 very cheap too!)
During the trip, we met a german guy living part of the year in Lesotho who paid 50000 for his own in a perfect condition (not pristine, not painted every week!).
We didn't do hard enduro in Lesotho just gravel roads. More, we have all been living in Africa for years, practicing motorbikes and doing trips in Madagascar. France, Spain and Portugal have very hard enduro conditions in some places... Let's not mention Morocco... I'm here answering to European people's ideas about African trips!
I remember paying 20 us dollars/day for a 250 Peter (chinese) which did a perfect job in north vietnam mountains (similar conditions to Lesotho) five years ago.
And someone told me you can buy a brand new one in Mada for 40000 rands.
I can buy a 790 adventure in Europe and do a Lesotho trip with it, but certainly not MADA'trips. I would buy a chinese Peter 250 (or prefer to rent!)
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: dieseldawie on March 22, 2019, 12:35:42 pm
Hey guys,  be serious about money. It's a KLR.
Look at this for 16000 rands in France : https://www.leboncoin.fr/motos/1587065281.htm/
And it's not exceptionnal (you can see DR 650, 350 or TTR and so on for the same price) (I saw on this forum a KLR 250 very cheap too!)
During the trip, we met a german guy living part of the year in Lesotho who paid 50000 for his own in a perfect condition (not pristine, not painted every week!).
We didn't do hard enduro in Lesotho just gravel roads. More, we have all been living in Africa for years, practicing motorbikes and doing trips in Madagascar. France, Spain and Portugal have very hard enduro conditions in some places... Let's not mention Morocco... I'm here answering to European people's ideas about African trips!
I remember paying 20 us dollars/day for a 250 Peter (chinese) which did a perfect job in north vietnam mountains (similar conditions to Lesotho) five years ago.
And someone told me you can buy a brand new one in Mada for 40000 rands.
I can buy a 790 adventure in Europe and do a Lesotho trip with it, but certainly not MADA'trips. I would buy a chinese Peter 250 (or prefer to rent!)
The one you show advertised for Euro 1200 is a lot older bike.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: dieseldawie on March 22, 2019, 12:42:45 pm
And as  KLR rider I know that even though they are cheap bike spares can also be expensive. The R10K radiator price is accurate and its a known weakness on the Gen 2 bikes. I removed my original when I bought my second KLR then bought a Chinese one off Ebay for less than R2k delivered.
The question is if new is R10k and a perfectly good aftermarket is R2k, what do you fit and what price do you then charge the customer. Truth is with repair cost quoted any insurance company would probably written off the bikes. My KLR is so over-capitalized I would loose massively if I wrote it off.
Showing invoices for repairs will close this issue I am sure.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: manxkipper on March 22, 2019, 04:45:13 pm
Perhaps these chaps should have bought their own bikes and sold them after the adventure. Pricing in za isn’t the same as Europe so no comparisons are relevant to this discussion.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Ber on March 22, 2019, 05:35:44 pm
---Perhaps these chaps should have bought their own bikes and sold them after the adventure. Pricing in za isn’t the same as Europe so no comparisons are relevant to this discussion. ---

You're right (for both remarks)!
Brand new bikes are cheaper than in Europe, see 790 Adventure for instance! (surely because of taxes)
So cheaper bikes rented more expensively with no insurance, I'm wondering where the money goes...
But, once again, it was not only a question of money (about money, I just reacted to some posts), but we had the bad impression of being treated like pigeons. (Read again my long post)
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Saddle Up on March 22, 2019, 06:10:54 pm
Strange, I can have a complete bike frame sandblasted and powder coated for R 800.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Altie7deLaan on March 22, 2019, 06:39:25 pm
So somebody strips the bike and assembles it for free? Can you pass me the details please. :peepwall:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: manxkipper on March 22, 2019, 07:02:28 pm
That service I could use here. Does the service travel ?
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Manic on March 22, 2019, 07:35:59 pm
---Perhaps these chaps should have bought their own bikes and sold them after the adventure. Pricing in za isn’t the same as Europe so no comparisons are relevant to this discussion. ---

You're right (for both remarks)!
Brand new bikes are cheaper than in Europe, see 790 Adventure for instance! (surely because of taxes)
So cheaper bikes rented more expensively with no insurance, I'm wondering where the money goes...
But, once again, it was not only a question of money (about money, I just reacted to some posts), but we had the bad impression of being treated like pigeons. (Read again my long post)

Dont compare bike prices here with oversea prices. Its not the same, get use to it.

Next time, buy a bike here, ride it, fuck it up, and resell it.

End of story. Then you spare us all this crying on the Internet.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Ber on March 22, 2019, 07:46:24 pm
Manix (nice name!), I do what I want, ok?
Not interested? no problem, switch to others subjects!
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Manic on March 22, 2019, 08:11:02 pm
Manix (nice name!), I do what I want, ok?
Not interested? no problem, switch to others subjects!

He ga die boere jou opfok pappie  :imaposer:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Ber on March 22, 2019, 08:12:13 pm
T'as un nom de guignol, tu es un guignol...
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Manic on March 22, 2019, 08:14:02 pm
Now I know why he used your deposit to fix his bikes.

With this attitude I think you deserved it  :thumleft:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Manic on March 22, 2019, 08:16:23 pm
T'as un nom de guignol, tu es un guignol...

Ne pas agir comme un enfant
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Ber on March 22, 2019, 08:21:11 pm
I'm afraid you kow nothing...
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Bundu on March 22, 2019, 08:50:43 pm
T'as un nom de guignol, tu es un guignol...

Ne pas agir comme un enfant

ek't nie geweet jy kan frans praat nie, my skat  ;)
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Wayne on March 22, 2019, 09:00:02 pm
T'as un nom de guignol, tu es un guignol...

Ne pas agir comme un enfant

ek't nie geweet jy kan frans praat nie, my skat  ;)
Il semble y avoir beaucoup de choses que nous ignorons sur Manic
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Bundu on March 22, 2019, 09:06:04 pm
T'as un nom de guignol, tu es un guignol...

Ne pas agir comme un enfant

ek't nie geweet jy kan frans praat nie, my skat  ;)
Il semble y avoir beaucoup de choses que nous ignorons sur Manic

oui, c'est un gros homme court avec beaucoup de talents  ;)
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Wayne on March 22, 2019, 09:10:59 pm
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Manic on March 22, 2019, 09:12:10 pm
Merci beaucoup, maintenant allez louer un vélo gratuitement
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Manic on March 22, 2019, 09:12:42 pm
T'as un nom de guignol, tu es un guignol...

Ne pas agir comme un enfant

ek't nie geweet jy kan frans praat nie, my skat  ;)
Il semble y avoir beaucoup de choses que nous ignorons sur Manic

oui, c'est un gros homme court avec beaucoup de talents  ;)

Hoi, ek watch jou boeta  >:D
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Bundu on March 22, 2019, 09:25:20 pm
T'as un nom de guignol, tu es un guignol...

Ne pas agir comme un enfant

ek't nie geweet jy kan frans praat nie, my skat  ;)
Il semble y avoir beaucoup de choses que nous ignorons sur Manic

oui, c'est un gros homme court avec beaucoup de talents  ;)

Hoi, ek watch jou boeta  >:D

 :imaposer: :imaposer: :thumleft:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: silvrav on March 22, 2019, 10:06:19 pm
Now I know why he used your deposit to fix his bikes.

With this attitude I think you deserved it  :thumleft:

agree, that comment basically confirmed his side of the story as being a lot of BS
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: sidetrack on March 22, 2019, 11:05:15 pm
Ber welcome to Wilddogs, dont worry we are mostly a bunch of friendly French German and Dutch mix breeds (ok English, Welsh and a Czech too). Whatever happens stick around and post some of your ride reports and share some of your DS rides in the Northern Hemisphere  :deal:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Ber on March 23, 2019, 12:13:27 am
Thanks you Sidetrack. Sorry not to be South African and don't speak afrikaner. You seem a very close community, and humour is not always... international... I know it's not  easy to be understood as a foreigner.
Anyway wilddog is famous in France and often read by people who like adventure bikes. It's important to know how to look beyond appearances and misunderstandings.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Oubones on March 23, 2019, 06:59:50 am
Ber, also welcome from my side.
I would also like to find out more about your travels.
Irrespective of your unfortunate experience, those things happen anywhere and never pleasant and each party is always right in his eyes. I do hope that the matter gets resolved in an acceptable manner.
But, please stay here and contribute so we can share in each others experiences!
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Gene on March 23, 2019, 08:03:17 am
Welcome Ber, yes we south africans are a bunch of crooks, whether it is Zuma stealing  or as in your case, but hope everything gets resolved, i cannot believe that people in the rental fraternity do this, but i went the same way in the past with people in the towing business.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Manic on March 23, 2019, 08:58:47 am
You break it you pay it.

End of story.

No crooks here.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: BiG DoM on March 23, 2019, 09:07:20 am
An exceptionally professional and articulate explanation. Your company seems to be legit and well run.  :thumleft:


Probably prudent that I provide a response, both in my own defense as well as that of Adventure Bike Safaris (Pty) Ltd.



The long and the short of it is that we had three mechanically incompetent foreign clients bite off more than could chew vis-a-vis Lesotho off road riding, suffer multiple falls and drops badly damaging three bikes which left the garage in perfect condition and in good working order.

This is the first complaint ever made against us or our company, in contrast to a Facebook page littered with many raving reviews about our good service and professionalism.

C'est la vie.

Campbell McCurrach
o.b.o Adventure Bike Safaris (Pty) Ltd.

Sent from my SM-N960F using Tapatalk
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: BiG DoM on March 23, 2019, 09:09:05 am
You break it you pay it.

End of story.

No crooks here.

Indeed, as said "you bend you mend" - no different to a rental car. Klaar.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Oubones on March 23, 2019, 12:08:44 pm
You break it you pay it.

End of story.

No crooks here.

Indeed, as said "you bend you mend" - no different to a rental car. Klaar.
Bit south but can you guys remember when old Sarel used to rent cars and go racing with them! :peepwall:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Offroadrider on March 24, 2019, 07:16:54 pm
One question " What would it cost to get the bikes back to the condition that they were in when you took them"?
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Grunder on March 24, 2019, 07:25:05 pm
One question " What would it cost to get the bikes back to the condition that they were in when you took them"?
Tbh that is the only question to ask...

Sent from my ANE-LX1 using Tapatalk

Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Bundu on March 24, 2019, 07:55:44 pm
maybe there should be two different bike hiring setups?
One for people that want perfect bikes, no scratches, nice paint job, everything pretty
and another for people that will drop the bike, a couple of times..... and not be responsible for 'cosmetic' damage and only for mechanical/electrical damage?
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Vintage_Mania on March 24, 2019, 09:01:58 pm
maybe there should be two different bike hiring setups?
One for people that want perfect bikes, no scratches, nice paint job, everything pretty
and another for people that will drop the bike, a couple of times..... and not be responsible for 'cosmetic' damage and only for mechanical/electrical damage?

Imagine how those bikes will look after two trips in the hands of French nationals. I will bet you 600 Euros this same poster would have been all over the internet bleating about the shocking condition the bikes were received in for their trip had they opted for choice no2.

Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Bundu on March 24, 2019, 09:36:16 pm
maybe there should be two different bike hiring setups?
One for people that want perfect bikes, no scratches, nice paint job, everything pretty
and another for people that will drop the bike, a couple of times..... and not be responsible for 'cosmetic' damage and only for mechanical/electrical damage?

Imagine how those bikes will look after two trips in the hands of French nationals. I will bet you 600 Euros this same poster would have been all over the internet bleating about the shocking condition the bikes were received in for their trip had they opted for choice no2.

but surely get my point? cosmetic, versus mechanical damage... I realise it's a thin line, but does it really make sense respraying a bike after every ride?
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Operator on March 24, 2019, 09:47:35 pm
but surely get my point? cosmetic, versus mechanical damage... I realise it's a thin line, but does it really make sense respraying a bike after every ride?

As per my earlier post. http://www.wilddog.za.net/forum/index.php?topic=235339.msg4225490#msg4225490

The rental company must be reimbursed for damage caused to their bike(s)
Technically, it is their choice to use the money to repair or not.
They must just be reimbursed. It is fair.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Bundu on March 24, 2019, 10:11:09 pm
but surely get my point? cosmetic, versus mechanical damage... I realise it's a thin line, but does it really make sense respraying a bike after every ride?

As per my earlier post. http://www.wilddog.za.net/forum/index.php?topic=235339.msg4225490#msg4225490

The rental company must be reimbursed for damage caused to their bike(s)
Technically, it is their choice to use the money to repair or not.
They must just be reimbursed. It is fair.

I understand that :thumleft:

I just think that it would make sense if a renting company existed, that rented bikes, obviously not pristine, based on mechanical and not cosmetic damage?
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: pwt on March 25, 2019, 05:10:00 am
Imagine you've paid good money to reserve your rental and you arrive to pick it up, and you get presented this (what appears to be fucked) motorcycle, only to be told that you have no need to worry,  that despite the looks, the bike is actually mechanically sound- I am sorry but it is at that point that I would walk away and kick up a stink
I think that I  represent the majority of us bikers that use our bikes offroad and still keep them in pristine condition

According to Wikipedia-
Rat bikes are motorcycles that are styled to look like they have fallen apart over time and have been kept on the road and maintained for little or no cost by employing kludge fixes. Survival bikes look similar to but are different in purpose from rat bikes; they are modified for stylistic reasons
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: sidetrack on March 25, 2019, 08:11:33 am
Big difference between rat bikes en ones pulled through ones arse vs used but well maintained. I have seen many bikes with scuffed panels and crash bars that is mechaniclly 100% Some might even say these are the real adventure bikes  :peepwall
This is a difficult market though and first glance opinions is important as well.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Africanus on March 25, 2019, 12:09:19 pm
R6150 for repair and paint? Hayibo!

The only thing realistically paintable on a KLR is the tank.

I like what Bundu says. I would much rather rent a bike with some honest battle scars than a pristine unit that you must nanny for fear of damaging the paint.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Vintage_Mania on March 25, 2019, 12:16:22 pm
R6150 for repair and paint? Hayibo!

The only thing realistically paintable on a KLR is the tank.

I like what Bundu says. I would much rather rent a bike with some honest battle scars than a pristine unit that you must nanny for fear of damaging the paint.

And if you stand at the rental company in Romania and they show you the battle scarred rent-a-bike, how do you equate that to “mechanically sound and reliable”? Take the word of the operator renting it out?

I’d much rather take the prestine bike, thank you very much. Also, as with any deposit, it should be budgeted for as a possible complete loss. Don’t use your grocery monies for that, hey.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Fuzzy Muzzy on March 25, 2019, 02:44:38 pm
Welcome Ber, yes we south africans are a bunch of crooks, whether it is Zuma stealing  or as in your case, but hope everything gets resolved, i cannot believe that people in the rental fraternity do this, but i went the same way in the past with people in the towing business.

Speak for yourself mate.. I would rather not be tarred with your crook brush  :peepwall:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: XTZFegen on March 26, 2019, 08:14:29 pm
Anyone charging only a R10k deposit for a trip through Lesotho is very brave even on a KLR. Id take that all day everyday. Ive been party to entire headlights units needing to be repalced. Ive see  frames crack. Ive seen guys almost get hit by 3rd party drivers and go down to try avoid an accident.

Lesotho is a bike breaker and R10k deposit to me is minmal.

I wonder what they, as experienced EU bikers, had put aside budget wise for any repairs that might arise from a Lesotho trip? Would be interesting to find out what these repairs would cost in Euros as well.

Bloody great question. What is a R10k deposit in Euro's? Must be next to nothing for these boys.  :lamer:

To be honest I still cant believe this is all over R10k. I seriously think a R10k deposit to hire a bike for a Lesotho trip is not unreasonable and if damages occured then that is what the deposit is for. Just man the fuck up and accept it. Cant be fighting over R10k if you dropped the mans bike and caused damage. If I borrowed a bike from a mate and dropped it Id make sure I paid to fix it back to its original condition.

Cant understand this chap moaning about it. Just pay up, forget about it and focus on the cool memories. Lesotho is a special place to ride a bike.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Straatkat on March 26, 2019, 09:23:46 pm
Like XTZ said, I can't believe this tread has gone to 6 pages debating something that is so cut and dry. The bikes got damaged and the riders/renters have to pay for that. Nothing more to say.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Kobus Myburgh on March 26, 2019, 10:00:24 pm
Somewhere along the lines I must be missing something?  What I read is the following:

The OP admitted to damaging some of the bikes, he even acknowledged some of the costs in a fair amount of detail.  He however feels that some of the costs are exorbitant and requests proof of repair/justification instead of the quotes received.  By the sound of things he has been requesting this for a substantial period of time, without success, resorting to legal proceedings, which is still unanswered.  Hence his grievance.  Not?

To date our Wilddog jury have not been subject to any photographic evidence of said damage, making it impossible to conclude that the resultant damage is justification to withholding said deposit x 3 = R30,000.  To repair and respray to the amount of +-R6k on one bike, over and above Powdercoating, must be quite a bit of damage. 

I’m totally impartial to this debate, since there’s simply way too little facts to side with either party.  What does infuriate me is the recent experience with another rental company.  Bikes were presented in a dirty state, brake lever bent, oil levels low, chain tension incorrect, spoke broken and completely absent, heated grips wiring loose etc.  This was on bikes 4 - 5 times the worth of a KLR, not that it should make a difference.  The question that arise is whether the previous client paid for these defects/damages? 
And if this is the case, the money was taken without the repairs being done?

I guess this remains the prerogative of the owner, but sure as shit leaves a bitter taste in my mouth.  Is this not perhaps what the OP is trying to get across?
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Campbell McCurrach on April 04, 2019, 12:30:54 am
Apologies for the wait gentlemen. It takes time to repair bikes when you are waiting for certain spares and the bikes are being slotted in and out by your mechanic in between other jobs. Final invoicing received today so I can now share all three bikes invoices along with a bank payment history. All of which can be verified with the workshop directly by dear Bertrand should he wish to vet the same for himself or his compatriots.

It also needs to be understood that these clients were presented with reasonable proof of cost by way of credible quotes as one does not get invoiced until the work is complete and if we'd waited till settlement of the  workshop account in order to detail the clients final account well, we'd surely have been accused of running a scam in any event. Truth is the invoiced costs landed up being more than what we claimed and that is to the Frenchman's benefit and our detriment. Se la vie is the correct term right?

I have noted certain comments relating to line item costs from members pertaining to painting and powder coating and repairing in general etc. Let me say this, we're not KLR owners farkling here in our own garage on a Sunday afternoon, the work is outsourced to professionals so mind your frame of reference as possibly not being trade related on a materials, time, labour and transport cost basis. We also don't use back yard vendors because you land up with back yard look bikes.

Most other businesses would summarily have retained the security deposit without any justification offered. You'll enjoy the same from Avis et al.

I'm not going to harp on about three bikes being out of service for 3months and the impact on us as a business. That's just part of game but it's worth thinking about the French connections overall impact on us for sake of some perspective.

The bikes left our premises in immaculate condition as would be attested to by anyone who knows our bikes. We have now finally returned them to near same condition and not dolled them up from banged up bikes as the title of this thread elludes to.

Bertrand, whilst making unqualified accusations about scamming and con jobs on a public forum which is closely linked to the industry we serve and work in you have effectively committed defamation of character and it remains to be seen what impact it has on our business. This is grounds for litigation in itself and with far more substantiating evidence vis-avis cause of action in ABS's favour than your own so you'd do well to think that over before you proceed with any further bitching on this forum.

Kindly note all that follows which includes:

1) invoices
2) proof of payment
3) a few sample images of damages
4) the terms of agreement relating to the hire of the bikes(https://uploads.tapatalk-cdn.com/20190403/067253c5cb7c4a5676f177b40d3ced2e.jpg)(https://uploads.tapatalk-cdn.com/20190403/d6eabd5ddc93daefa1f9ca61cbf69068.jpg)(https://uploads.tapatalk-cdn.com/20190403/70e7966ee262189c7a1f68917986f7cd.jpg)(https://uploads.tapatalk-cdn.com/20190403/9009f9b774c72cdcae38d77ac82860db.jpg)(https://uploads.tapatalk-cdn.com/20190403/30539c17098fb563f39026e8ef8ac93d.jpg)(https://uploads.tapatalk-cdn.com/20190403/fa28a3a1f666f1e70cd0c20bf68c8a89.jpg)(https://uploads.tapatalk-cdn.com/20190403/6e0ec67fce438369902f24a939dbfe60.jpg)(https://uploads.tapatalk-cdn.com/20190403/45b4b2a9fe13206aad0d8eac72b0cdf7.jpg)(https://uploads.tapatalk-cdn.com/20190403/3ba8f1b3395f0f8a0e18b1582dd60c67.jpg)(https://uploads.tapatalk-cdn.com/20190403/a92f546f77e18d0d480d4c630a6b1c3c.jpg)(https://uploads.tapatalk-cdn.com/20190403/93fc84c6c5d81f345f18b519aa098d05.jpg)(https://uploads.tapatalk-cdn.com/20190403/1f12e2d4bafbfd80fed5769bfe9f5e3d.jpg)(https://uploads.tapatalk-cdn.com/20190403/c0c07dda7e714dc7251fd85a6f10ffa6.jpg)(https://uploads.tapatalk-cdn.com/20190403/d04368884f1d692565f293ddb9c541a3.jpg)(https://uploads.tapatalk-cdn.com/20190403/2b8780b423091e04a0b1f441b702f173.jpg)(https://uploads.tapatalk-cdn.com/20190403/a7f363f164b71e0cf0bbeb22925a76ee.jpg)(https://uploads.tapatalk-cdn.com/20190403/05e8943460f262c054fe1c0b042092a4.jpg)(https://uploads.tapatalk-cdn.com/20190403/852d90663a588af08f30dcf2d350fdc4.jpg)(https://uploads.tapatalk-cdn.com/20190403/2c73f0622648007d63343bb91f381d6f.jpg)(https://uploads.tapatalk-cdn.com/20190403/098cb442f354eb30ea8e93b6eb7e97eb.jpg)(https://uploads.tapatalk-cdn.com/20190403/a946417e97c35ab9bc215657092bbd73.jpg)

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Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Campbell McCurrach on April 04, 2019, 12:42:08 am
Somewhere along the lines I must be missing something?  What I read is the following:

The OP admitted to damaging some of the bikes, he even acknowledged some of the costs in a fair amount of detail.  He however feels that some of the costs are exorbitant and requests proof of repair/justification instead of the quotes received.  By the sound of things he has been requesting this for a substantial period of time, without success, resorting to legal proceedings, which is still unanswered.  Hence his grievance.  Not?

To date our Wilddog jury have not been subject to any photographic evidence of said damage, making it impossible to conclude that the resultant damage is justification to withholding said deposit x 3 = R30,000.  To repair and respray to the amount of +-R6k on one bike, over and above Powdercoating, must be quite a bit of damage. 

I’m totally impartial to this debate, since there’s simply way too little facts to side with either party.  What does infuriate me is the recent experience with another rental company.  Bikes were presented in a dirty state, brake lever bent, oil levels low, chain tension incorrect, spoke broken and completely absent, heated grips wiring loose etc.  This was on bikes 4 - 5 times the worth of a KLR, not that it should make a difference.  The question that arise is whether the previous client paid for these defects/damages? 
And if this is the case, the money was taken without the repairs being done?

I guess this remains the prerogative of the owner, but sure as shit leaves a bitter taste in my mouth.  Is this not perhaps what the OP is trying to get across?
Not something that one would ever experience with us. Customers always find the bikes clean, in perfect nick and with one of these 10point checklists completed for them to verify for themselves.(https://uploads.tapatalk-cdn.com/20190403/ed0f871ec71bf4223fb4587a59fb6621.jpg)

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Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Fudmucker on April 04, 2019, 06:32:35 am
Guys, I suggest you actually read the terms and conditions of rental next time you take a hire CAR.  :sip:
You will be surprised.  :patch:
Even shocked at what you agree to.  :eek7:


A broker I spoke to told me that for a motorcycle rented commercially to multiple riders,
one could expect an annual premium of R30k-R40k depending on the value of the bike.
Minimum excess payment per claim would be around R10k.

Anyone else have figures?
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Campbell McCurrach on April 04, 2019, 07:23:16 am
Guys, I suggest you actually read the terms and conditions of rental next time you take a hire CAR.  :sip:
You will be surprised.  :patch:
Even shocked at what you agree to.  :eek7:


A broker I spoke to told me that for a motorcycle rented commercially to multiple riders,
one could expect an annual premium of R30k-R40k depending on the value of the bike.
Minimum excess payment per claim would be around R10k.

Anyone else have figures?
These figures are about right for lower end bikes. We charge less than half what a person can expect to pay in daily rental of a new GS1200 hired from say Motoberlin (circa R2500 per day). Simple reason being that we have attempted to offer a more budget friendly product to the market. With the likes of Motoberlin and Bavaria etc. One can also expect to pay deposit R20-R25k and in some instances upwards of those figures as security deposits.

Whether or not the comparatives are insuring for damages, 3rd party and loss I do not know. What I do however know is that if you add the aforesaid cover to professional indemnity cover which a registered bona fide touring company must have according to Deoartment of Tourism law then it becomes an economically unviable business as a substantial portion of your margin is lost to insurance and the nearly all that remains to maintenance.

You will find that in respect of incidental damages that most operators will to some extent self-insure in order to try remain profitable.

As mentioned previously, this is the first time we decided to allow a self-guided tour to occur with the bikes. Usually we have the benefit of judging competence, skill levels, setting pace and ensuring that bikes and riders are not exposed to unnecessary risk. We also usually have the benefit of tending to ongoing maintenance of the bikes whilst on tour I.e. chain tensions, lubrication and coolant checks etc.

First and last time we ever play Avis.

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Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Wild Hearted Son on April 04, 2019, 07:39:45 am
Guys, I suggest you actually read the terms and conditions of rental next time you take a hire CAR.  :sip:
You will be surprised.  :patch:
Even shocked at what you agree to.  :eek7:

100% agree  - the devil's in the details ....or at least in the small print.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: pwt on April 04, 2019, 08:11:19 am
Guys, I suggest you actually read the terms and conditions of rental next time you take a hire CAR.  :sip:
You will be surprised.  :patch:
Even shocked at what you agree to.  :eek7:

100% agree  - the devil's in the details ....or at least in the small print.

Those are true words spoken in most contractual agreements, but in this instance the terms are reasonable and straightforward and also not small and hidden away

Wikipedia's interpretation of "small print"
Fine print, small print, or "mouseprint" is less noticeable print smaller than the more obvious larger print it accompanies that advertises or otherwise describes or partially describes a commercial product or service.[1] The larger print that is used in conjunction with fine print by the merchant often has the effect of deceiving the consumer into believing the offer is more advantageous than it really is. This may satisfy a legal technicality which requires full disclosure of all (even unfavorable) terms or conditions, but does not specify the manner (size, typeface, coloring, etc.) of disclosure. There is strong evidence that suggests the fine print is not read by the majority of consumers.[2]

Fine print may say the opposite of what the larger print says. For example, if the larger print says "pre-approved" the fine print might say "subject to approval". [3] Especially in pharmaceutical advertisements, fine print may accompany a warning message, but this message is often neutralized by the more eye-catching positive images and pleasant background music (eye candy). Sometimes television advertisements flash text fine print in camouflagic colors, and for brief periods of time, making it difficult or impossible for the viewer to read.   
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Bill the Bong on April 04, 2019, 08:51:58 am
Its not really clear whether you charged the oil/filters/plugs/brakefluid and tyres to the clients or not, as that would normally be part of the rental expenses.  As for the cost of the damage repair: that looks perfectly in line with what it costs.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Snafu on April 04, 2019, 09:36:40 am
I rent a bike, I also need to pay for the bike's service?
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Campbell McCurrach on April 04, 2019, 09:47:27 am
Its not really clear whether you charged the oil/filters/plugs/brakefluid and tyres to the clients or not, as that would normally be part of the rental expenses.  As for the cost of the damage repair: that looks perfectly in line with what it costs.
I believe the ex-client posted the final account in the very beginning, nevertheless, see below which was issued to them once all costs had been determined by means of quotes. There are no service items included.(https://uploads.tapatalk-cdn.com/20190404/4c6f13d2e3437616affde371e4a91c4c.jpg)

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Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Campbell McCurrach on April 04, 2019, 09:49:36 am
Apologies for the wait gentlemen. It takes time to repair bikes when you are waiting for certain spares and the bikes are being slotted in and out by your mechanic in between other jobs. Final invoicing received today so I can now share all three bikes invoices along with a bank payment history. All of which can be verified with the workshop directly by dear Bertrand should he wish to vet the same for himself or his compatriots.

It also needs to be understood that these clients were presented with reasonable proof of cost by way of credible quotes as one does not get invoiced until the work is complete and if we'd waited till settlement of the  workshop account in order to detail the clients final account well, we'd surely have been accused of running a scam in any event. Truth is the invoiced costs landed up being more than what we claimed and that is to the Frenchman's benefit and our detriment. Se la vie is the correct term right?

I have noted certain comments relating to line item costs from members pertaining to painting and powder coating and repairing in general etc. Let me say this, we're not KLR owners farkling here in our own garage on a Sunday afternoon, the work is outsourced to professionals so mind your frame of reference as possibly not being trade related on a materials, time, labour and transport cost basis. We also don't use back yard vendors because you land up with back yard look bikes.

Most other businesses would summarily have retained the security deposit without any justification offered. You'll enjoy the same from Avis et al.

I'm not going to harp on about three bikes being out of service for 3months and the impact on us as a business. That's just part of game but it's worth thinking about the French connections overall impact on us for sake of some perspective.

The bikes left our premises in immaculate condition as would be attested to by anyone who knows our bikes. We have now finally returned them to near same condition and not dolled them up from banged up bikes as the title of this thread elludes to.

Bertrand, whilst making unqualified accusations about scamming and con jobs on a public forum which is closely linked to the industry we serve and work in you have effectively committed defamation of character and it remains to be seen what impact it has on our business. This is grounds for litigation in itself and with far more substantiating evidence vis-avis cause of action in ABS's favour than your own so you'd do well to think that over before you proceed with any further bitching on this forum.

Kindly note all that follows which includes:

1) invoices
2) proof of payment
3) a few sample images of damages
4) the terms of agreement relating to the hire of the bikes(https://uploads.tapatalk-cdn.com/20190403/067253c5cb7c4a5676f177b40d3ced2e.jpg)(https://uploads.tapatalk-cdn.com/20190403/d6eabd5ddc93daefa1f9ca61cbf69068.jpg)(https://uploads.tapatalk-cdn.com/20190403/70e7966ee262189c7a1f68917986f7cd.jpg)(https://uploads.tapatalk-cdn.com/20190403/9009f9b774c72cdcae38d77ac82860db.jpg)(https://uploads.tapatalk-cdn.com/20190403/30539c17098fb563f39026e8ef8ac93d.jpg)(https://uploads.tapatalk-cdn.com/20190403/fa28a3a1f666f1e70cd0c20bf68c8a89.jpg)(https://uploads.tapatalk-cdn.com/20190403/6e0ec67fce438369902f24a939dbfe60.jpg)(https://uploads.tapatalk-cdn.com/20190403/45b4b2a9fe13206aad0d8eac72b0cdf7.jpg)(https://uploads.tapatalk-cdn.com/20190403/3ba8f1b3395f0f8a0e18b1582dd60c67.jpg)(https://uploads.tapatalk-cdn.com/20190403/a92f546f77e18d0d480d4c630a6b1c3c.jpg)(https://uploads.tapatalk-cdn.com/20190403/93fc84c6c5d81f345f18b519aa098d05.jpg)(https://uploads.tapatalk-cdn.com/20190403/1f12e2d4bafbfd80fed5769bfe9f5e3d.jpg)(https://uploads.tapatalk-cdn.com/20190403/c0c07dda7e714dc7251fd85a6f10ffa6.jpg)(https://uploads.tapatalk-cdn.com/20190403/d04368884f1d692565f293ddb9c541a3.jpg)(https://uploads.tapatalk-cdn.com/20190403/2b8780b423091e04a0b1f441b702f173.jpg)(https://uploads.tapatalk-cdn.com/20190403/a7f363f164b71e0cf0bbeb22925a76ee.jpg)(https://uploads.tapatalk-cdn.com/20190403/05e8943460f262c054fe1c0b042092a4.jpg)(https://uploads.tapatalk-cdn.com/20190403/852d90663a588af08f30dcf2d350fdc4.jpg)(https://uploads.tapatalk-cdn.com/20190403/2c73f0622648007d63343bb91f381d6f.jpg)(https://uploads.tapatalk-cdn.com/20190403/098cb442f354eb30ea8e93b6eb7e97eb.jpg)(https://uploads.tapatalk-cdn.com/20190403/a946417e97c35ab9bc215657092bbd73.jpg)

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This final account has to be read in conjunction with quotes received and then cross referenced to invoice line item values. (https://uploads.tapatalk-cdn.com/20190404/02b48a26a49197b559412ac970d18803.jpg)

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Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Africanus on April 04, 2019, 11:10:24 am
Send us pics of the repaired bikes.

Thanks.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Campbell McCurrach on April 04, 2019, 11:37:40 am
Send us pics of the repaired bikes.

Thanks.
Can't say I'm feeling very enthusiastic about entertaining the popcorn and peanut gallery further but once they're back from the signage guy with their new decals fitted I'll post a pic or two.

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Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: TeeJay on April 04, 2019, 11:54:09 am
The contract says ...in and around Kwazulu Natal....didn't they go to Lesotho?

Just asking out of curiosity - no harm intended.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: TheBear on April 04, 2019, 01:37:48 pm
The contract says ...in and around Kwazulu Natal....didn't they go to Lesotho?

Just asking out of curiosity - no harm intended.

Lesotho probably fals in the "around KZN" definition.

It seems that the rental guys had their i's dotted and t's crossed.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Fudmucker on April 04, 2019, 01:55:50 pm
Just some guys who thought they would get away with breaking someone else's stuff and not having to pay.
They didn't get away with it - so now they think they will get even by trashing the reputation of the rental guy?
Meanness earns you crabs in your nether regions on your next bike trip!  :P

Personally, I would not object to the cosmetic shortcoming of scratched Barkbusters on a rental bike (fair wear and tear?)
I also spray my engine protection bars with rattle can paint to repair dings and scrapes without having to strip and powdercoat.
Does that make me a cheapskate?
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: manxkipper on April 04, 2019, 02:01:30 pm
Send us pics of the repaired bikes.

Thanks.
Can't say I'm feeling very enthusiastic about entertaining the popcorn and peanut gallery further but once they're back from the signage guy with their new decals fitted I'll post a pic or two.

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Media trials by the armchair brigade should be politely ignored. I am frankly quite surprised at the level of disclosure by Campbell regarding this matter. Transparency is a trait not shared by many business owners so well done sir!
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Africanus on April 04, 2019, 02:02:34 pm
Send us pics of the repaired bikes.

Thanks.
Can't say I'm feeling very enthusiastic about entertaining the popcorn and peanut gallery further but once they're back from the signage guy with their new decals fitted I'll post a pic or two.

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Ja, well ok then.

You were very enthusiastic to post pics of the extensive damage with quotes/invoices and even the contract.

It will be nice to see the repaired bonies.


 




Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: TheBear on April 04, 2019, 02:02:46 pm
Just some guys who thought they would get away with breaking someone else's stuff and not having to pay.
They didn't get away with it - so now they think they will get even by trashing the reputation of the rental guy?
Meanness earns you crabs in your nether regions on your next bike trip!  :P

Personally, I would not object to the cosmetic shortcoming of scratched Barkbusters on a rental bike (fair wear and tear?)
I also spray my engine protection bars with rattle can paint to repair dings and scrapes without having to strip and powdercoat.
Does that make me a cheapskate?

It does indeed make us cheapskates.   :thumleft:

Send us pics of the repaired bikes.

Thanks.
Can't say I'm feeling very enthusiastic about entertaining the popcorn and peanut gallery further but once they're back from the signage guy with their new decals fitted I'll post a pic or two.

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Would these be the guys who said that you acted fairly, or the others, or all?   :lol8:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: RobC on April 04, 2019, 02:07:22 pm
Ek rus my tas your honour... :thumleft: ça sent mauvais, ça a l'air louche. :biggrin:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: CUZZY on April 04, 2019, 06:56:07 pm
I have been following this thread since its inception and have remained silent. No more. I know both Campbell and his dad Steve ( for 30 years) personally. They are both highly talented and dedicated guys who love what they do. Long term nobody succeeds in business by ripping people off. These arsewipe tourists have decided to tata ma chance and slander (read the title of the thread)  this reputable company. Campbell has unnecessarily gone out of his way to substantiate their incurred costs and yet there are still some of you who ask for more. Crawl back into your holes and get a fucking life other than your computer keyboard.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Manic on April 04, 2019, 07:11:06 pm
Frenchies moet leer bike ry. As hulle n KLR so baie gedrop het, dink net hoe sou n GS gelyk het.

Fok hulle, Amen. Koebaai. Doose.

Next time eers na Jan Staal toe, en daarna kry elkeen n dikwiel 18 spoed bergfiets.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Grunder on April 05, 2019, 08:28:19 am
I have been following this thread since its inception and have remained silent. No more. I know both Campbell and his dad Steve ( for 30 years) personally. They are both highly talented and dedicated guys who love what they do. Long term nobody succeeds in business by ripping people off. These arsewipe tourists have decided to tata ma chance and slander (read the title of the thread)  this reputable company. Campbell has unnecessarily gone out of his way to substantiate their incurred costs and yet there are still some of you who ask for more. Crawl back into your holes and get a fucking life other than your computer keyboard.

Bietjie hard... :patch:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Campbell McCurrach on April 05, 2019, 08:39:05 am
Thanks bud. Appreciate it.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Campbell McCurrach on April 05, 2019, 08:41:27 am
Thanks bud. Appreciate it.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: TheBear on April 05, 2019, 08:51:21 am
I have been following this thread since its inception and have remained silent. No more. I know both Campbell and his dad Steve ( for 30 years) personally. They are both highly talented and dedicated guys who love what they do. Long term nobody succeeds in business by ripping people off. These arsewipe tourists have decided to tata ma chance and slander (read the title of the thread)  this reputable company. Campbell has unnecessarily gone out of his way to substantiate their incurred costs and yet there are still some of you who ask for more. Crawl back into your holes and get a fucking life other than your computer keyboard.

A bit harsh, no?  Sjoe!
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: chicco on April 05, 2019, 09:27:54 am
My view on things,

If you have an adventure bike rental company, get insurance and get the client to pay the access. Premiums must be included in rental price.

Make sure the deposit will cover the insurance access.

Use a repaired in your area and not one 700 km away (If I understand correctly the business is in Durban and some the the quotes is from Randburg? )

Have "old" and "new" bikes available for rental, The customer can decide on the risk he wants to take.

If you are the client, make sure you read and understand the conditions.

Hope for the best but prepare for the worst.

Enjoy the adventure, you cannot put a price on fun

Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Vis Arend on April 05, 2019, 10:31:02 am
My view on things,

If you have an adventure bike rental company, get insurance and get the client to pay the access. Premiums must be included in rental price.

Make sure the deposit will cover the insurance access.

Use a repaired in your area and not one 700 km away (If I understand correctly the business is in Durban and some the the quotes is from Randburg? )

Have "old" and "new" bikes available for rental, The customer can decide on the risk he wants to take.

If you are the client, make sure you read and understand the conditions.

Hope for the best but prepare for the worst.

Enjoy the adventure, you cannot put a price on fun

+ to many
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: 0012 on April 05, 2019, 11:27:13 am
I have been following this thread since its inception and have remained silent. No more. I know both Campbell and his dad Steve ( for 30 years) personally. They are both highly talented and dedicated guys who love what they do. Long term nobody succeeds in business by ripping people off. These arsewipe tourists have decided to tata ma chance and slander (read the title of the thread)  this reputable company. Campbell has unnecessarily gone out of his way to substantiate their incurred costs and yet there are still some of you who ask for more. Crawl back into your holes and get a fucking life other than your computer keyboard.

A bit harsh, no?  Sjoe!

taking stuff people say on the internet personally... leads to an emotional response...
I agree with the rest of the post.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: RobC on April 05, 2019, 02:02:07 pm
Frenchies moet leer bike ry. As hulle n KLR so baie gedrop het, dink net hoe sou n GS gelyk het.

Fok hulle, Amen. Koebaai. Doose.

Next time eers na Jan Staal toe, en daarna kry elkeen n dikwiel 18 spoed bergfiets.
:laughing4: Epic! :thumleft:
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Sylvester on April 07, 2019, 12:54:12 am
My view on things,

If you have an adventure bike rental company, get insurance and get the client to pay the access. Premiums must be included in rental price.

Make sure the deposit will cover the insurance access.

Use a repaired in your area and not one 700 km away (If I understand correctly the business is in Durban and some the the quotes is from Randburg? )

Have "old" and "new" bikes available for rental, The customer can decide on the risk he wants to take.

If you are the client, make sure you read and understand the conditions.

Hope for the best but prepare for the worst.

Enjoy the adventure, you cannot put a price on fun

Not as straight forward as it sounds - cause everyone has a different expectation of what "old" is.  How much scratches, bent guards and dings do you allow until it becomes too bad, and one guy's slightly damaged is another guy's "piece of scrap". 

Also very difficult for the rental company to assess and claim additional damage after a trip if the bike was rented out in a sad state to begin with. If the bike is given to the client in showroom condition, there can be no arguments as to the additional damage caused during the trip.

I personally would take better care of a bike if it was given to me in showroom condition, and that can also be a reason why a rental company would rent out bikes in showroom condition.

I have rented various bikes from different companies before - from BMWs to Harley Davidsons. All rented bikes were presented in a near spotless condition, and if there was any small scratch or chip, it would be noted on a pre-inspection form. I knew exactly what I was in for should I cause additional damage.

A better option for our good French visitors would probably have been to buy 2nd hand bikes from a reputable dealer/mechanic (a few on this forum) and have them checked through for any issues before the trip. They can then sell them back afterwards.

Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Oubones on April 07, 2019, 04:29:32 am
I agree that if you going to go on a real adventure ride where you are going to drop the bike, buy and sell when finished or accept that your deposit is part of your rental.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: WildWood on April 07, 2019, 08:50:14 am
I also rent out a fleet  bikes so here's my two cents worth.

I get daily inquiries to rent my 690's without a guide and have always resisted and this story reinforces my resolve. (just think "nothing revs like a rental".)

The client pays the deposit with 'open eyes' and accepts the terms and conditions. Consider the deposit a large insurance excess co-payment.

If you drop the bike and damage it thens its your problem and you are liable to pay to get the bike back to the condition you received it. I don't buy the adventure biking is tough and crashing is part of the game. Chose routes you can ride and if you venture into terrain you can't handle don't expect the rental company to pay your school fees. I complete dozens  of tours without my bike falling over and when it does I carry the cost , like anybody else that rides their own bike. Obviously unlike car rentals(even 4x4 rentals) stone chips and light scratches from bushes are not 'damage' on adventure bikes.

I have a set price to respray items like crash bars if they haven't been badly ground away like the pics on Campbell's bikes. Remember to factor in removing and refitting the part as well transporting to and from the spray painters. Likewise trailering bikes to and from the bike repairer takes an hour or two out of a day and factor in your cost for two hours labour. It's our business and not a hobby.

New bikes cost in excess of R120K, add monthly insurance, services, tires, chains, lubes, trailering and unrented time and work out why bike rental is not cheap and deposits high.
As long as the rental company is upfront with the client they must pay for what they damage. "I cry you buy'.



 
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: WildWood on April 07, 2019, 09:06:05 am
The bottom line is don't be a dick.

If you are not a competent rider don't rent someone else's property to live out your Dakar fantasies.

I hate having to take someones deposit. It spoils the end of a tour for me as much as for the client. And then having to deal with insurance companies, grizzly assessors, long delays and lost income ....+++.

Buy a second hand used bike and sell it after your tour if you want to take risks and not care. Rental is the convenience option and has its costs.

I've heard "but it's an off-road bike" many times. Try tell that to KTM to when you want a new one for R50K.

I put crash bars, bash plates and Cycra hand guards on the bikes to protect the clients as much as myself. They'd be happier paying R2k for a crash bar than R10K for a radiator.

Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Campbell McCurrach on April 07, 2019, 11:43:05 am
My view on things,

If you have an adventure bike rental company, get insurance and get the client to pay the access. Premiums must be included in rental price.

Make sure the deposit will cover the insurance access.

Use a repaired in your area and not one 700 km away (If I understand correctly the business is in Durban and some the the quotes is from Randburg? )

Have "old" and "new" bikes available for rental, The customer can decide on the risk he wants to take.

If you are the client, make sure you read and understand the conditions.

Hope for the best but prepare for the worst.

Enjoy the adventure, you cannot put a price on fun
Do you run an adventure touring or bike rental company? If you did you would have an understanding of just how horifically expensive the insurance is, not just insurance for damage, theft etc. but also the professional liability and 3rd party cover required (provided that you are a bona fide registered outfit with the Department of Tourism).

The excess in most instances for bikes of the type and capital value we utilise is as close as damnit is to swearing the same as the deposit charged.  What you are not considering is what happens when you make one too many claims with the underwriters and they eventually decide that their risk vs loss ratio has become economically unfavourable for them and decided to terminate cover. If they don't do that then the premiums and excess are readjusted to cover and yourself paying as much for insurance on five bikes as you would on five high end motor vehicles. The result of which is that your already small profit margin erodes and you're left running at a loss.

Adding salt to the would most would know that one of the first questions asked when applying for cover with a new insurer is "how many times have you claimed in the last four years", point is that there is an accumulative effect in terms of your claim record.

It was a business decision to self-insure against losses and incidental damages. Many tours down the road and many bike drops by clients too, this is the first time we had to retain deposits and because the bikes got properly wanked.

The comment regarding having the bikes repaired in JHB vs. DBN is mute given that any costs associated with the movement between the two locations was not billed to Client.

Thanks for your input.

Sent from my SM-N960F using Tapatalk

Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Campbell McCurrach on April 07, 2019, 12:00:44 pm
The bottom line is don't be a dick.

If you are not a competent rider don't rent someone else's property to live out your Dakar fantasies.

I hate having to take someones deposit. It spoils the end of a tour for me as much as for the client. And then having to deal with insurance companies, grizzly assessors, long delays and lost income ....+++.

Buy a second hand used bike and sell it after your tour if you want to take risks and not care. Rental is the convenience option and has its costs.

I've heard "but it's an off-road bike" many times. Try tell that to KTM to when you want a new one for R50K.

I put crash bars, bash plates and Cycra hand guards on the bikes to protect the clients as much as myself. They'd be happier paying R2k for a crash bar than R10K for a radiator.
Appreciate the comments J, in particular that they come from someone in the industry with similar working experience in it.

There have been a lot of armchair experts hypothesizing how a bike hire and touring company should be operated. Up till now I have only noted two members commenting who I know actually have a clue.

Your decision/policy to never hire out fir self-guided tours is the right one. This particular tour marked the end of us ever allowing it again. 'Nothing revs like a rental' is spot on.



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Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Eendstop on April 07, 2019, 12:50:16 pm
I suppose rental car companies experience similar problems. I rented a Toyota RAV4 2 weeks ago with 24k km on it. It looked like it has 200k km on it from stone chips and dings. However, I always pamper rental cars as my own and will do so with a bike as well and have never lost a single cent of deposits. The thing is, there is no way for the rental co. to know who will use and who will abuse it. Although, car rental companies seem to 'live' with some scars on the vehicles and do not restore them after every use, given, some of the damage on these bikes simply had to be repaired, the question is whether it was necessary to do it to the extent it was done? I do not have the answer as I am not in the business.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Altie7deLaan on April 07, 2019, 07:25:28 pm
Unfortunately, after all the dust has settled, the one certain that remains is a question mark behind a business. Not deserving.
Regardless of who was wrong or right, or if there is a side to be chosen.
Okay, maybe some people can learn from this. One positive.
Social platforms is exploited by the weak, to justify their own shit, and to gain sympathy.
Title: Re: How to get your old Adventure Bikes repaired FOR FREE in South Africa
Post by: Vintage_Mania on April 08, 2019, 07:44:29 am
I suppose rental car companies experience similar problems. I rented a Toyota RAV4 2 weeks ago with 24k km on it. It looked like it has 200k km on it from stone chips and dings. However, I always pamper rental cars as my own and will do so with a bike as well and have never lost a single cent of deposits. The thing is, there is no way for the rental co. to know who will use and who will abuse it. Although, car rental companies seem to 'live' with some scars on the vehicles and do not restore them after every use, given, some of the damage on these bikes simply had to be repaired, the question is whether it was necessary to do it to the extent it was done? I do not have the answer as I am not in the business.

I gave back a rental car yesterday morning after 12 days of use. Went through the vehicle and the checklist with the agent at drop-off, boarded my flight and went home. Landed at O.R. four hours later and my deposit was back in my account already.....HOW IS THAT POSSIBLE, you may ask where you a French national ( Comment est-ce possible?)....easy, I looked after property that did not belong to me. BUT, I was also ready to take the responsibility if I did/could not.