Wild Dog Adventure Riding

General => General Bike Related Banter => Topic started by: koplamp on January 16, 2007, 02:28:22 pm

Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: koplamp on January 16, 2007, 02:28:22 pm
When I am gooing with my GS around 5500 rpm it feels like it realy takes off. I think it has something to do with the second set of spark plugs or something. Anyway, after I had the Akra system fitted it kinda hesitated around 5500 before it actually got that second wind. This hesitation became a slight stutter and then a "sluk" which became a real irritation as I was gooing around bends and powering up out of curves.

I had the technician note this during the last service and was told that it was sorted. During my visit to Nam I had a helluva time as it appeared to worsten to the point where the bike sputtered when I had the throttle wide open. This meant that I could not freely accellerate nor could I really pass with comfort or maintain any speed above 160 km / h. The sputter became associated with a few misfires and a drop in power. As I can not venture the slightest guess as to what caused it, I can only describe that it feels like the bike is either misfiring (timing) or getting too little or too much fuel when this happens.

I took the bike back to the dealer where I bought it and where it was serviced and they told me that they found nothing wrong with the bike. However, the problem disappeared. I thought maybe the technician overlooked it during the service and covered up by fixing it and then saying that there is nothing the matter.

Over the weekend when I was playing around the mountains behind Elgin, it reappeared. This time much worse.

Any ideas while I rest the typing finger...
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: michnus on January 16, 2007, 02:34:48 pm
Metaljockey had the same kind of nonsense, it is most propably the spark plugs, change them with new ones or another bikes plugs.

It sound too obvious but you describe the same problems he had on his bike, we changed everything between our bikes to try and get to the problem, and in the end it was the plugs.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: koplamp on January 16, 2007, 02:38:48 pm
Thanks for the idea Michnus.

At present it is under the care of Dr. B.M Dabbelwoo and I hope to get a diagnoisis from the team.
Title: bmw
Post by: Katoom on January 16, 2007, 02:41:16 pm
You now what me thinx...
It is your destiny my son.
Join the darkside
Title: Re: bmw
Post by: koplamp on January 16, 2007, 03:04:24 pm
Quote from: "Katoom"
You now what me thinx...
It is your destiny my son.
Join the darkside


I thought that's what you'd say my dark lord. Patience for now please...

I am due to get an answer on why BMW detachable topcases go flying and why BMW bikes sputter...

BTW I can't make up my mind...

(http://www.motorcyclespecs.co.za/Gallery/KTM%20990%20Adventure%2006%20%203.jpg)
(http://www.ktm.ro/files/990_adventure_orange_big.jpg)
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Grootseun on January 16, 2007, 04:11:04 pm
have the same problem on my dakar, specifically mentioned spark plugs and cables to the stealership, they refused to change the plugs saying mine is fine. It only happens at speed 120+ after about 40mins of riding. the techie said they could not simulate the fault, i asked weather he took it for a test ride, "Yep, i took it around the block"...after i told him to take the bike for a ride even filled the tank up for him...anywayz, gonna mention it at service time, and the better fix it, else im gonna start makin some noise.

The service manager even admitted to BMW supplying faulty spark plugs, but said mine is fne, and does not need swopping...
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Mark Hardy on January 16, 2007, 04:16:24 pm
The black one, no the orange one, er no the b.........
who cares as long as it's KTM ADV  :D  :twisted:  :twisted:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Lito on January 16, 2007, 04:38:04 pm
after owning a more exclusive black one myself.... I reckon go for the Orange one.... its so visible on the road, and is just beautiful to look at.
 :)
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: BlouVark on January 16, 2007, 04:44:49 pm
The "S" is on my wishlist (who needs ABS), looks a lot better than the orange, the black.....they're going to run you over without seeing you.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: koplamp on January 16, 2007, 05:00:50 pm
Quote from: "Grootseun"
have the same problem on my dakar, specifically mentioned spark plugs and cables to the stealership, they refused to change the plugs saying mine is fine. It only happens at speed 120+ after about 40mins of riding. the techie said they could not simulate the fault, i asked weather he took it for a test ride, "Yep, i took it around the block"...after i told him to take the bike for a ride even filled the tank up for him...anywayz, gonna mention it at service time, and the better fix it, else im gonna start makin some noise.

The service manager even admitted to BMW supplying faulty spark plugs, but said mine is fne, and does not need swopping...


Exactly. The 1200 only starts with its troubles after like 2 hours of riding and also only above 160 km / h. I dunno. The technician at the dealership also "rode it extensively" but claims I shouldn't smoke Robertson's Missing Herb before I gooi mielies.  :rr:

You oukes won't believe how close I got to buying Orange last week.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Adventurer on January 16, 2007, 05:10:21 pm
Ask them to check the routing of the lamda sensor wiring, my 1150 GSA had a similar problem, the lamda sensor wiring was too close to the HT lead of the bottom spark plug, as soon as it was rerouted the problem went away. BTW, the second set of spark plugs always fire with the first set, they only help with fuel emmision.
I hope this sorts out the problem. Sorry, also, your 1200 has 2 lamda sensors, get them to check both.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: koplamp on January 16, 2007, 05:16:03 pm
Quote from: "Adventurer"
Ask them to check the routing of the lamda sensor wiring, my 1150 GSA had a similar problem, the lamda sensor wiring was too close to the HT lead of the bottom spark plug, as soon as it was rerouted the problem went away. BTW, the second set of spark plugs always fire with the first set, they only help with fuel emmision.
I hope this sorts out the problem. Sorry, also, your 1200 has 2 lamda sensors, get them to check both.


I'll update you on where I am at with them at this moment. I phoned in yesterday to say that the problem persists and that the technician can no longer accuse me of substance abuse as both my pillion and riding mate heard and saw the problem. The service advisor said I should bring the bike in and they will try to find the problem. I exclaimed that time and money is not always as abundant and that I can't take the bike on the 140 km roundtrip again as it is now the third attempt to fix a problem that they can't find. Ouk told me to take off the seat and phone Motorrad Assist. They collected and took it to another dealer (closer to me) and that is where they now have her.
Title: bmw
Post by: Katoom on January 16, 2007, 07:54:45 pm
Lampies
Sorry to hear about your k@k.
I reackon its about here that you should really start giving the guys the sharp end.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: spyker on January 16, 2007, 08:47:47 pm
Quote from: "koplamp"
Ouk told me to take off the seat and phone Motorrad Assist.


Why did you have to take the seat off?
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Kat on January 16, 2007, 09:01:27 pm
Quote from: "spyker"
Quote from: "koplamp"
Ouk told me to take off the seat and phone Motorrad Assist.


Why did you have to take the seat off?


The BMW Road-assistans number is under the seat.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: spyker on January 16, 2007, 09:25:31 pm
Aahh. Ok. Thanks!  :D
Thought they won't come fetch the bike unless you took the seat off??!! :shock:
Title: bmw
Post by: Katoom on January 16, 2007, 10:18:37 pm
:laughing3:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: koplamp on January 17, 2007, 07:04:38 am
Quote from: "spyker"
Aahh. Ok. Thanks!  :D
Thought they won't come fetch the bike unless you took the seat off??!! :shock:


There is a sticker with some of the VIN numbers and the telephone number for the "big red helicopter" under the seat.

I thought about giving the oukes uphill, but decided to use SGB's more gentle and caring brokeback mountain approach. Apparently the gentle foreplay persuedes them to really give you the required level of service and attention. Let's see.

Is there however nobody else on this forum that experienced or heard of this problem? Surely I can't be the only one.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: funacide on January 17, 2007, 07:29:50 am
Never had this problem on my 1200
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Stephan on January 17, 2007, 08:21:19 am
Had exactly the same problem with mine, problem caused by sparkplugs, replaced the sparkplugs problem gone.  Tell your dealer to phone Lyndhurst BMW, they sorted mine under warranty and told me that it is a known problem.
Title: lll
Post by: Kat on January 17, 2007, 08:28:12 am
sounds like spark plug to me
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Grootseun on January 17, 2007, 08:44:56 am
Quote from: "Stephan"
Had exactly the same problem with mine, problem caused by sparkplugs, replaced the sparkplugs problem gone.  Tell your dealer to phone Lyndhurst BMW, they sorted mine under warranty and told me that it is a known problem.


Not according to the service department when i took mine in.
I am thinking of just changing the plugs myself, how are they gonna know, if i buy the bee-em plugs.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Ama ride ride on January 17, 2007, 08:56:42 am
After erading the various posts about problems with different bikes and problems with bikes in the same brand pool. I must add that maybe I am just lucky.

25000km up to date and the only problem I got so far is a blown headlight bulb.

And for the record I do not ride my bike like a brokeback mountain actor but more like a Amsterdam hooker.... :lol:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Grootseun on January 17, 2007, 09:04:40 am
Quote from: "Ama ride ride"
Amsterdam hooker.... :lol:


On yer back, with legs open??? :shock:  :shock:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Ama ride ride on January 17, 2007, 09:09:49 am
Quote from: "Grootseun"
Quote from: "Ama ride ride"
Amsterdam hooker.... :lol:


On yer back, with legs open??? :shock:  :shock:


I do the riding....not her... :oops:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: JourneyMan on January 17, 2007, 09:15:19 am
Quote from: "Ama ride ride"
Quote from: "Grootseun"
Quote from: "Ama ride ride"
Amsterdam hooker.... :lol:


On yer back, with legs open??? :shock:  :shock:


I do the riding....not her... :oops:


Lazy hooker! :evil:  :oops:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Mark Hardy on January 17, 2007, 09:41:29 am
Quote from: "JourneyMan"
Quote from: "Ama ride ride"
Quote from: "Grootseun"
Quote from: "Ama ride ride"
Amsterdam hooker.... :lol:


On yer back, with legs open??? :shock:  :shock:


I do the riding....not her... :oops:


Lazy hooker! :evil:  :oops:


and I suppose he wants payment aswell :)
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: JourneyMan on January 17, 2007, 09:43:25 am
Quote from: "Mark Hardy"
Quote from: "JourneyMan"
Quote from: "Ama ride ride"
Quote from: "Grootseun"
Quote from: "Ama ride ride"
Amsterdam hooker.... :lol:


On yer back, with legs open??? :shock:  :shock:


I do the riding....not her... :oops:


Lazy hooker! :evil:  :oops:


and I suppose he wants payment aswell :)


You mean Ama is a hooker after hours? :shock:  :shock:  :shock:  :shock:  :shock:  :shock:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Grootseun on January 17, 2007, 09:44:42 am
Ama Steek Reek,

 :D  :D
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: macduff on January 17, 2007, 09:52:16 am
luckily he cant hear you talking kak about him  :D  :wink:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Ama ride ride on January 17, 2007, 10:51:29 am
Quote from: "macduff"
luckily he cant hear you talking kak about him  :D  :wink:


 :D  :D  :D

He he I can always smell something fishygoing on.... :shock:  :lol:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Ama ride ride on January 17, 2007, 10:52:44 am
Quote from: "JourneyMan"
Quote from: "Mark Hardy"
Quote from: "JourneyMan"
Quote from: "Ama ride ride"
Quote from: "Grootseun"
Quote from: "Ama ride ride"
Amsterdam hooker.... :lol:


On yer back, with legs open??? :shock:  :shock:


I do the riding....not her... :oops:


Lazy hooker! :evil:  :oops:


and I suppose he wants payment aswell :)


You mean Ama is a hooker after hours? :shock:  :shock:  :shock:  :shock:  :shock:  :shock:


shhhhhh JM dont let the cat outa da bag.....Sandton ladies really pays well.... :shock:  :D
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: koplamp on January 17, 2007, 06:01:25 pm
I am fooked over oukes. I cannot believe what I am about to tell you oukes myself.

From the above it should be clear that the bike, after the fourth spout of sputtering and backfiring did not go back to the regular dealer but to an alternative BMW workshop. Got a phone call today from the alternate technician who had to sort out the sputtering and misfiring on my bike. Ouk told me that this is, just like you predicted Grootseun, common in cases where the sparkplug failed. He took out the sparkplugs and noticed one with a crack, replaced, tested and problem solved.

NOW I ATTACH THE INVOICE I GOT FROM THE FIRST DEALER THAT I TOOK IT TO (zero Invoice, just for the record).

Take the following into consideration here:
1.0 I complained about the sputtering before the 10 000 km service, surely this should have alerted the techie to investigate all the possible causes for sputtering.
2.0 Sparkplugs are to be removed and inspected for damage at the 10 000 km service, if faulty, replaced. Surely if this was done the cracked plug would have been removed and so to the problem.
3.0 Took it back there after I got back from Nam on the 9th of Jan, +- 2500 k's after the service - again pointed out to the techie that there was sputtering and misfiring. See Invoice below.
(http://i146.photobucket.com/albums/r272/koplamp/SCAN0121.jpg)

I am stunned. WTF?  :shock:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: michnus on January 17, 2007, 08:46:14 pm
You did a good job of obscuring Donfords name :lol:

As with PS and his KTM, mechanic is at fault, really, how many qualified bike mechanics is there in this country? :?  :roll:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: koplamp on January 17, 2007, 09:13:41 pm
Quote from: "michnus"
You did a good job of obscuring Donfords name :lol:

As with PS and his KTM, mechanic is at fault, really, how many qualified bike mechanics is there in this country? :?  :roll:


Michnus, I am the moer in. You pay good money for a good product and then they let totally incompetent amateurs loose to work on it. Wouldn't you be?
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Adventurer on January 17, 2007, 09:19:37 pm
Koplamp, this problem is country wide, there are not many mechanics around anymore, just a few 'part changers'.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: MuttsNutts on January 17, 2007, 09:22:35 pm
Not good to here that it is Donford  :( , My Adventure will be coming from them, So far I have good "service" from the sales guys
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: koplamp on January 17, 2007, 09:30:30 pm
I mean okes. The problem, however I didn't know exactly what it was initially, appears to be a simple one. If the GS misses and sputters and backfires - one of the causes may be the plugs. Instead this guy went out to "prove to me that the problem was rectified during the service" and that it subsequently was my "imagination" that brought me to think it still sputters and backfires. I kinda got the impression the oke was "who the f are you to question me, if I told you I fixed it I fixed it - don't tell me otherwise or i'll clip off your brake fingers with my special german SS tool".

I had to suffer with the result of this incompetence for 2500 k's through Nam, not knowing if it was minor or majour. Would the bike last the trip or would I have to salvage it from the desert at my own expense. Thanks to this oke who couldn't give a shit to do his job right the first time.

I feel like clipping off his screwdriver swing'n, partfittin' finger.

Time to catch the DAKAR and relax.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: michnus on January 17, 2007, 09:48:53 pm
Quote from: "koplamp"
Quote from: "michnus"
You did a good job of obscuring Donfords name :lol:

As with PS and his KTM, mechanic is at fault, really, how many qualified bike mechanics is there in this country? :?  :roll:


Michnus, I am the moer in. You pay good money for a good product and then they let totally incompetent amateurs loose to work on it. Wouldn't you be?


+1 can't agree more.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Grootseun on January 18, 2007, 08:08:50 am
At least you got an invoice kopklamp, when i collected my bike, i got nothing, I am not even sure if they checked the sparkplugs, on the way to work this morning, the dakkie surged all the way, it's goin for it's 10klik service soon, and surely the plugs will be changed then, pity i am paying for it.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: JourneyMan on January 18, 2007, 08:10:47 am
Take it up with BMW SA. Let them give the dealer shite and sort the mechie out. I mean, other people may also suffer because of his incompetence.

They might give you a "Sorry" pressie as well. One never knows. Maybe a BMW branded onderbroek or something. :shock:  :wink:  :lol:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Stephan on January 18, 2007, 08:27:15 am
Quote from: "Grootseun"
At least you got an invoice kopklamp, when i collected my bike, i got nothing, I am not even sure if they checked the sparkplugs, on the way to work this morning, the dakkie surged all the way, it's goin for it's 10klik service soon, and surely the plugs will be changed then, pity i am paying for it.


GS, check your manual, think the sparkplug is only supposed to be swopped @ 20k.  If they change the sparkplug it's a warranty repair.  Mine got swapped @ 10k and 20k, no charge because they're supposed to last 20k.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Grootseun on January 18, 2007, 08:30:38 am
Thnx Stephan, will definately make a fuss hwen taking it in for service, i am just not using lyndhurst again, i will be taking it to Northside, they were cheaper than Lyndhurst the previous time sound, and i am sure i will not have to wait 2 weeks for an apointment
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Red Adventure on January 18, 2007, 09:07:44 am
Has anybody sent a link of this tread to Donfords via E-mail? I think they sould be aware of this discussion.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: koplamp on January 18, 2007, 10:09:06 am
Quote from: "Grootseun"
At least you got an invoice kopklamp, when i collected my bike, i got nothing, I am not even sure if they checked the sparkplugs, on the way to work this morning, the dakkie surged all the way, it's goin for it's 10klik service soon, and surely the plugs will be changed then, pity i am paying for it.


Plugs are only replaced on 20 000 k's but they have to be checked at the 10 000 k service. Make sure they do...
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: koplamp on January 18, 2007, 10:22:58 am
Quote from: "Red Adventure"
Has anybody sent a link of this tread to Donfords via E-mail? I think they sould be aware of this discussion.


RA, being the d@@s I am. I phoned up the service consultant at Donford to tell them 1. that the problem has now been sorted out 2. what the problem was in the end 3. how they could have identified and solved this problem 4. that I am of the intention to take this to the ends of the earth or even to my Tannie Ruda (see pic) if needs be. I am sooo pissed off it's not funny. Being told to bring the bike hence and forth while the techie is too incompetent or too stupid to actually fix the problem that should have been fixed at the 10000 k service. I mean really...

(http://www.joburg-archive.co.za/images_2006/feb/rudalandman000.jpg)
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: JourneyMan on January 18, 2007, 10:39:55 am
What did he say in response?


PS: Threads like this one and the KTM service one is invaluable to mechanical no-brainers like me.

I take the bike in with complete trust in the dealer to sort it out. This will help that they don't "voer me poep"".

Thanks. :wink:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: koplamp on January 18, 2007, 10:50:18 am
JM - not sure what the oke actually meant, but he invited me to go ahead and take it as far as I'd like. "It's your right to" kinda thing.
Title: fark-off
Post by: bobnob on January 18, 2007, 11:59:32 am
Quote from: "koplamp"
JM - not sure what the oke actually meant, but he invited me to go ahead and take it as far as I'd like. "It's your right to" kinda thing.


thats the nice way of saying "do what the fark you want - i only get paid 3k for answering the phone and i dont care"
Title: Re: fark-off
Post by: koplamp on January 18, 2007, 12:21:30 pm
Quote from: "bobnob"
Quote from: "koplamp"
JM - not sure what the oke actually meant, but he invited me to go ahead and take it as far as I'd like. "It's your right to" kinda thing.


thats the nice way of saying "do what the fark you want - i only get paid 3k for answering the phone and i dont care"


Or "do what the fark you want, we have plenty on other sales lined up and you are wasting time we could be using in getting more".
Title: Re: fark-off
Post by: Lito on January 18, 2007, 12:27:20 pm
Quote from: "koplamp"


Or "do what the fark you want, we have plenty on other sales lined up and you are wasting time we could be using in getting more".


i say do it dude. your frustration is logical, and the powers that be might just listen.

do it !!!
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Adventurer on January 18, 2007, 03:09:54 pm
Would you like Lachlan Harris' number? He is cheif honcho of BMW bikes in SA. Any higher than that and you will have to speak German. :D
Title: Service
Post by: SGB on January 18, 2007, 03:30:05 pm
Most of you know my feelings when it comes to dealer relations.  My advice here would be that you should put your whole story in writing, with all the events leading to your frustration listed in chronological order.  
Include names and dates and places as much as possible.

Also state what you expect them to do in compensation, and place a monetary value on your pain and suffering.  This draws a line in the sand and you can work from there.

Send the letter your dealer, Mr Harris, the BMW website, This forum, Bike magazines, etc.

Whatever response you get will form your future perceptions of your favourite brand and you can move ahead.  Phone calls generally gets you no further than where you already are.  I really hope your confidence levels are restored by the outcome!    :)  :(  :?:  :idea:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Lito on January 18, 2007, 04:18:52 pm
SGB - the thinking bikers man.

Love it SGB!  8)  8)
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Adventurer on January 18, 2007, 05:48:48 pm
You're right SGB, I'm having this same issue with PG Glass at the moment. :twisted:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: IceCreamMan on January 18, 2007, 08:16:32 pm
Quote from: "Adventurer"
You're right SGB, I'm having this same issue with PG Glass at the moment. :twisted:


yeah , shoddy service is not restricted to the motor industry , its the entire service industry from the motor industry to the kitchen cupboard industry to the carpet industry ,,any service industry in ZA has much to learn ..look at hellopeter for instance ...its madness...

not really sure what the problem is , but prolly companies all chasing profits and perhaps not enough ppl to do the work or whatever...

i try to be as self sufficient as possible ... that way i know the job is done an the service is great  :wink:
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: MuttsNutts on January 18, 2007, 08:35:07 pm
That a good Idea, also take it to Hello Peter
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: shark_za on January 18, 2007, 08:40:37 pm
Shoddy Service, Bah!!!

I'm waiting for a letter from my medical aid to confirm I have cover while racing bikes in organised events.
Apparently Discovery does cover this and the lady I spoke with said she would forward the request to the correspondence department.
The 2nd person I spoke too about 4 days later said it was done and I must wait.
A week and a bit later (today) I hear that this was never done and its only been submitted now.

Frikken lairs !!!
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Mark Hardy on January 18, 2007, 09:35:35 pm
Shark, watch out for Discovery. When it comes to any thing that might hurt you ie riding bikes, sport they nwill cover you but only at exorbitin fee with tons of rules and regs. If you compete in a race they do not cover, if you have an old injury and hurt it again tuff luck etc. Read the fine print with a lawyer if need be. I talk from experience with dealing with them. I am an untouchable because of my past injuries and lifestyle ie biking, skydiving etc.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Metaljockey on January 18, 2007, 11:34:20 pm
I have some experience here.

Asked Discovery for a letter confirming cover for club races, 4 days after receiving the letter 'The Bitch' threw me into some rocks resulting in my wrist exploding into six pieces during a race.

No hassle, no extra charge, paid up no problem.

But, like Sharkie is doing now, get the letter.
Title: Re: Service
Post by: koplamp on January 24, 2007, 03:35:33 pm
Quote from: "SGB"
Most of you know my feelings when it comes to dealer relations.  My advice here would be that you should put your whole story in writing, with all the events leading to your frustration listed in chronological order.  
Include names and dates and places as much as possible.

Also state what you expect them to do in compensation, and place a monetary value on your pain and suffering.  This draws a line in the sand and you can work from there.

Send the letter your dealer, Mr Harris, the BMW website, This forum, Bike magazines, etc.

Whatever response you get will form your future perceptions of your favourite brand and you can move ahead.  Phone calls generally gets you no further than where you already are.  I really hope your confidence levels are restored by the outcome!    :)  :(  :?:  :idea:


SGB, thanks for the great advice. I was away to Zambia and Malawi during the latter part of last week until today. I followed up with the dealership that's supposed to take care of the bike at the moment. They are really doing a fine job. Even replacing under warranty the Akra system that was poorly fitted first time round by...you know who. I think BMW stands by their products and although there are one or two okes / dealers that makes k@k generally the parent co. isn't scared to back it up.

I think the time has come to go for ride.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: koplamp on January 30, 2007, 05:43:45 pm
I went to fetch my scooter today from the BMW Health Spa. What a difference. She feels like a new bike. Lot's of power, smooth and on demand, right through every gear at all rev's. In the end only one of the main plugs was crakced and once they sorted that, brand new bike. One time!

I phoned customer services regarding the double oversight in the first place - I am still completely farked over as to how the technician didn't even take the plugs out during its scheduled service even after I told him about my problem.
(http://imagecache2.allposters.com/images/pic/ADVG/535~Homer-Simpson-Posters.jpg)
But the BMW okes says that they are investigating and that Dr. G is on the case. I regret having had to go the 0860 route, but I can tell you that it got my problem sorted out very very quickly where as I doubt that it would / could have been taken care off the other way round.

Since service is the key to a happy machine - I for one would from now on carefully consider who services my bike.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: JourneyMan on January 30, 2007, 06:39:09 pm
What is it with us SA people that we have to feel guilty for complaining when one does not get service?

This is not shitty service over a R100 Wimpy bill. Your'e talking a R100K+ piece of machinery here!

Well done Koplamp! Your actions will certainly help to keep the dealers on their toe's. This helps all the customers in the end.
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: koplamp on January 31, 2007, 08:26:40 pm
Quote from: "JourneyMan"
What is it with us SA people that we have to feel guilty for complaining when one does not get service?

This is not shitty service over a R100 Wimpy bill. Your'e talking a R100K+ piece of machinery here!

Well done Koplamp! Your actions will certainly help to keep the dealers on their toe's. This helps all the customers in the end.


Sure - you are 100 % correct JM. Pleasure is mine.

Grootseun, any luck with your BMW Sputcycle and it's sputtering?
Title: WTF - Time to hang out da laundry - POST MORTEM!!
Post by: Grootseun on February 01, 2007, 08:55:01 am
It's been a while since id did it, in fact, the last time was around the 12th of jan, i recently taped up the rubber grommet where the petrolpump electrical plugs are, as it was torn, got some SERIOUS rain sunday PM, and it's still running like clockwork.

Bike has still to go for it's service but i am working on that one.. as soon as this tornado that is my being settles down.. i will probably be able to do it.

So no complaints from me at the mo.

Glad you got yours sorted...