Wild Dog Adventure Riding

General => General Bike Related Banter => Topic started by: Tyre kicker on April 14, 2011, 03:16:16 pm

Title: Never Ever Again Thank You!!!!!!!!!!
Post by: Tyre kicker on April 14, 2011, 03:16:16 pm
Last week I went to purchase and collect two 90cc adly quads for my brother in law's son's that were advertised by Lew on the forum on behalf of his friend.
We noticed that the bikes needed a good service as they had been standing for long and had rarely been used Lew then phoned some bike shops that he had known in order to have them serviced asap as there was transport organised for them to leave for KZN.

Unfortunately the reputable forum vendors that he knew were fully booked and could only help out the following week however Lew contacted Biking Accessories in Pretoria and Spoke to Jason the mechanic whom agreed that they could help out. 

The following day I delivered the bikes to Biking Accessories and and told Jason that the one quad does not pull that well as the other one does seeing that they are both identical and ask for his opinion after letting him ride both these quads whereby he immediately replied that the exhaust was clogged up.

I told him to service both bikes and if the exhaust was clogged as he said  then to unclog it.

I also told him that the carb was cleaned by myself and a fellow forum member the evening before and that he did not have to remove it but that he should adjust them if necessary.
I categorically asked him to do a full inspection and service to the bike as there were no bike shops close to St Lucia where these bikes were destined.

I contacted Jason on Friday  to hear if the bikes were ready for collection whereby I was told that I could collect them.

I arrived at Biking Accessories and greeted the owner Brett and told him that I was there to collect my two quads.

When I went back to my vehicle one quad was being loaded  on the trailer and I immediately asked the worker to remove it and start the bikes.

I noticed that the one quad had much much more power than the other and then asked this guy to call Jason. 
Jason arrived and I asked him why the quad was still as it was when I delivered it there.

He told me that he had removed the exhaust and unclogged it as well as had serviced the bikes and then he asked his labourer to fetch him a screwdriver to adjust the airscrew on the carburettor which immediately made a difference to the bike.

Having done this he told me that the bike was now fine and that he also had fitted a new battery to the one bike.

I asked him if he personally serviced the bike and if the air cleaners were cleaned too whereby he said he personally did the job and that the bikes were good to go to KZN.

I was sent back into the shop to see Wayne to pay an amount of R1110.00 which included two spare spark plugs @ R60.00 and a battery @R240.00.

I thanked Brett and left for home.

On my arrival at home I opened the aircleaner cover to see what kind of air filter oil had been used and to my horror noticed that the air cleaner had been untouched and dirty as they were when delivered, I checked the other bike and well exactly the same dirty air filter. 

I was livid to say the least and contacted Brett immediately.
I told him that the air cleaners were still as they were and that the bike that I pointed out as the weaker of the two was exactly still as it was when I dropped them off and had to show Jason again when they were now allegedly serviced.

Brett then gave this moerse apology of note and ranted on how he was trying to build his business and that these people were destroying it faster than he could build it blah blah blah.
He told me that he would personally come and fetch the bikes and wanted to see with his own eyes that this work was not done.

Minutes later I receive a call from Wayne,a saleman as far as I know whom now tells me that the air cleaners would be dirty as only the carbs were cleaned and that I should show him on the job sheet where it states clean the airfilters.

Well I f@#ing flipped and asked him where does he fit into the picture as I only ever spoke to him when I paid for the service of the bikes and how the hell should I know what was written on his jobsheet as the only person that I dealt with was Jason whom was the person Lew organised to have the bikes serviced with.
I certainly was not in charge of their admin work was I??????

I then asked Wayne what is exactly stated on the job sheet whereby this man turns around and tells me there is no job sheet!!!!!!  ???
Well this is where I insisted to speak to Jason and called him to the phone with Brett standing next to him listening to me asking him why the bike's airfilter was not cleaned and if the bike was at all even serviced or attended to as he alleges.   

After having spoken to both Jason and Wayne I asked Brett not to take my word for it and come and see for himself what the situation actually is.

At 6:20pm Brett and Jason the mechanic arrives and needless to say I expressed my dissatisfaction and showed them exactly what I was talking about.
Brett witnesses the dirty filters and I show him the untouched exhaust bolts that were allegedly removed to unclog the exhaust whereby he now starts to defend the situation and says that the non cleaning of the air filters were supposed to have been done by the black assistant and that he can guarantee me that the exhaust was removed and cleaned as he personally saw some smoke in the workshop of some exhaust being cleaned blah blah blah.

I told him there and then that I do not believe anything was really done and that I don't accept it.

The mechanic asks for a screw driver and decides to take the bike for a ride up the street and adjust the carb some more.
He asks me for petrol to clean the airfilters of which my reply is that I will do it myself tommorrow as it is already dark outside.

At this point Brett apologises again and asks me what do I want from him to resolve this and my reply to him was that he should go and think about it and let me know how he intends resolving this by Saturday 09April 2011. 

Monday comes and still no call or mail from Brett and I decide to send him a mail outlying my expectation of a refund on the labour and sundries excluding the battery and spare spark plugs purchased.

Again no response so today, Thursday 14 April 2011 I call Brett and ask him if he received my mail whereby his response is that he did and did not even respond to such a ridiculous request whereby I told him that if he did not agree to my request he could have the courtesy of calling me or replying to my mail.

This is where the man becomes hot under the collar and starts with me by saying things like Mr X who's name we wont mention here told me that you are unreasonable and a very difficult person to please and that my salesman has also had a run in previously with you and that you are always unhappy as can be confirmed by another person whom own a bike shop whom I will not mention here .

I told Brett that I expect to get what I paid for and will now have to take the bikes to a reputable and trustworthy shop where I will get what I pay for .

I also told him that I will be discussing this on the forum as I have exhausted my options and have no other recourse, not surprisingly I was told by Brett that I should do so ,well here it is.

I am not seeking pity in any way as I have learnt a valuable lesson but the most important reason for posting this is to caution my friends from having to deal with such dreadfull situations.

I have now arranged with a trustworthy and reputable forum vendor to have the bikes serviced and know it will be done next time.

Have I taken this up with Biking Accessories personally?Yes!
Did I afford them the opportunity  to make good and fix their mistakes?Yes
Will I make use of their services ever again or recommend them to someone ever again?No 

Attached are some photos that will explain my frustrations.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: sidetrack on April 14, 2011, 03:25:32 pm
Wow that must have taken ages to type !
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: RedWolf on April 14, 2011, 03:33:42 pm
Tyre Kicker, I have dealt with them before previously as well. NEVER EVER EVER again. First off, you stand there like a poephol for 30 minutes before getting any attention, then when you get attention, they have no clue what they are talking about, eventually when you explain what you want and need, they eventually do the job half and then want twice the money of another bike shop for the job they did.

Lesson learned: Stick to forum vendor. Luckily learned that lesson early enough, since then only one guy (reputable Pta forum vendor) ever touched my bikes.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: cloudgazer on April 14, 2011, 03:41:07 pm


At this point Brett apologises again and asks me what do I want from him to resolve this and my reply to him was that he should go and think about it and let me know how he intends resolving this by Saturday 09April 2011. 


This was your mistake.
They should have fixed the quads then and there or you should have insisted on getting your money back..
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Kykdaar on April 14, 2011, 03:54:25 pm
Wow that must have taken ages to type !
:biggrin:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Soundboi on April 14, 2011, 04:15:45 pm
Not cool at all. Once bitten twice shy. I have never been there and now I will never go either.  :eek7:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: SheBangGu on April 14, 2011, 04:25:19 pm
Freakin reprobates, those guys!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: DirtRebell on April 14, 2011, 04:28:55 pm
Swak!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Brakenjan on April 14, 2011, 04:37:34 pm
 :eek7:    :patch:

Thanks for warning us TK!!  :thumleft:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: EtienneXplore on April 14, 2011, 04:39:43 pm
I have also dealt with them and hated it, I will never ever ever support them again.

The place just gives me the creeps........... 

 >:( >:( >:(


Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Moondog on April 14, 2011, 06:07:21 pm
I have never dealt with them - but now I sure as hell never will.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BOER! on April 14, 2011, 06:18:21 pm
Can we send those idiots this link so they can see this.    ???

If you assholes are reading this:  I am not supporting your business  ever!!!!  I will also badmouth you to everybody who wants to listen. 

In fact I will tell people at church, who doesn't want to listen about your kak service.  I could fit it nicely into conversation:  Speaking about dominee's kak service.....


Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Ganjora on April 14, 2011, 06:22:05 pm
thanks for the heads up.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Watty on April 14, 2011, 06:27:56 pm
Hit him with the new Consumers Protection Act . .. demand your money back or else you lay charges!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: alanB on April 14, 2011, 07:17:39 pm
I had a bad experience with I'm sure the same shop and guy a while ago!

A month or two ago I was idly flipping though one of the bike magazines one Saturday morning when I noticed an ad of theirs in which they had Acerbis body armour on special. 

So I called them and and got through to Jason and asked  if they still had stock in my size (the magazine was for the previous month), specifically referring to the ad and confirming the price.  All was confirmed, so I got in the car and drove all the way out to Pretoria.

When I arrived there were a few black guys behind the counter and Jason was at the till dealing with a clearly irate customer who had apparently ordered some KTM parts which had been incorrectly specified so he couldnt use what was delivered or something.  This got quite heated as part after part was found to be the wrong thing and other parts that had been ordered had not been delivered or something like that.

Having spoken to Jason on the phone I thought it was best that I continued with him, so I waited after indicating that I had spoken to him on the phone about the armour.

I waited a long time as he dithered around trying to sort out what clearly was a mess.

After about 20 minutes with no end in sight I finally got one of the black guys to at least show me an Acerbis body armour suit in my size.  It turned out the suite shown didnt have sleeves.  So I waited some more.  Finally the guy Jason was trying to help stormed off in a huff.

I asked Jason for a suite with arms as advertised and as discussed that morning on the phone (I had a copy of the mag with me) and got the reply "oh no we dont have stock, those ones in the ad sold out long ago"  :dousing:  :dousing:

I explained slowly in words of one syllable that I had spoken to him personally to verify exactly that on the phone before driving through from Joburg that very morning.  All the black guys behind the counter were nodding along with me as they obviously saw this sort of thing a lot.   He said "he thought I meant the sleeveless type", which was not shown in the ad at all ..... I mean what sort of asshole?????

I told him what I thought of him, having driven all the way from Joburg and having waited for almost an hour and then I also stormed out in huff myself, just like the previous customer. 

A bit of a trend one would ask??

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BeefQueen on April 14, 2011, 07:29:31 pm
Fucking ridiculous!!

But the sad thing is, I have also had very shit service from them in the past.

Incident with my KTM and rust on the exhaust canisters. after 4 months of them never coming back to me and finally not resolving the situation, took it to Pro action and all was resolved in 2 days.

Also took this up with Brett, who swore that all will be sorted, never heard a peep from him ever again. They have never ever once phoned me!!

Biking Accessories in pretorius street will never see my business again. EVER. K@nte.

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Baches on April 14, 2011, 07:47:36 pm
En jy kry baie sulke bike plekke wat nie weet wat die woord diens beteken nie. Mens sou dink die ekonomie blom en dat besigheid te veel is soos sommige plekke aangaan.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BlueBull2007 on April 14, 2011, 07:52:38 pm
Hmm 343 reads so far....no good for biking accessories..  :patch:

Bit of a shame really because years ago Shorty used to work there and he was awesome.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: 2StrokeDan on April 14, 2011, 08:33:52 pm
Tyre kicker, you approached this issue in the correct order and fashion. This sort of service makes one viciously angry, will every Wilddog please spread the kak word about these inept idiots.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Rooies on April 14, 2011, 08:43:00 pm
Thanks Tyrekicker. Noted and will spread the word.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Harry the Buffalo on April 14, 2011, 10:29:47 pm
Tyre Kicker jy moes gemaak het soos wanneer jy n bike koop :thumleft: nie hullese tyres geskop het nie maar hullese gatte :xxbah:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Takashi on April 14, 2011, 10:56:06 pm
I live by a very strict code.

If I walk around a shop... any shop just looking/browsing, and nobody comes over to ask me if I have been helped within 5-10mins


I WALK OUT AND NEVER RETURN!!!

On the other hand... If I get good service form a place, I will return even if they are a bit more expensive...
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Tyre kicker on April 15, 2011, 09:24:16 am
This morning I received this most welcoming e-mail from Brett van Bergen,owner of Biking Accesories of which I am not in the least surprised given the treatment I have recieved since I walked out of Biking Accesories.  ??? ??? ???


----- Original Message -----
From: Brett van Bergen
To: 'Barney Morkel'
Sent: Friday, April 15, 2011 7:40 AM
Subject: RE: Unhappy customer

Barney, you went onto a public forum, namely Wilddog, to make a concerted attempt to attack my livelihood, I am now going to do the same to you.

 
From: Barney Morkel [mailto:bmorkel@telkomsa.net]
Sent: 11 April 2011 02:18 PM
To: brett@bikingaccessories.co.za
Cc: Barney Morkel
Subject: Unhappy customer

Hi Brett
 
As per our discussion at my home on Friday evening I would like to know when my issues I encountered at Biking Accesories on Friday 08 Apil 2010 will be resolved.
 
As discussed and witnessed I am terribly disappointed and unhappy with the lack of service I received and hence am not satisfied.
 
My expectation would be to refund me the labour of R600,sundries of R60 and carb cleaner of R150 totaling an amount of R810.
 
Please advise soonest
 
Regards
Barney Morkel
0826966875

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: the_BOBNOB on April 15, 2011, 09:30:30 am
----- Original Message -----
From: Brett van Bergen
To: 'Barney Morkel'
Sent: Friday, April 15, 2011 7:40 AM
Subject: RE: Unhappy customer

Barney, you went onto a public forum, namely Wilddog, to make a concerted attempt to attack my livelihood, I am now going to do the same to you.

good services should be praised and made public but bad service should just be swept under the rug  ???
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Watty on April 15, 2011, 09:35:44 am
I repeat my earlier suggestion - use the new  Consumer Protection Act!  It was especially promlugated to resolve cases like this.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Soundboi on April 15, 2011, 09:45:25 am


I also told him that I will be discussing this on the forum as I have exhausted my options and have no other recourse, not surprisingly I was told by Brett that I should do so ,well here it is.


----- Original Message -----
From: Brett van Bergen
To: 'Barney Morkel'
Sent: Friday, April 15, 2011 7:40 AM
Subject: RE: Unhappy customer

Barney, you went onto a public forum, namely Wilddog, to make a concerted attempt to attack my livelihood, I am now going to do the same to you.

good services should be praised and made public but bad service should just be swept under the rug  ???


You did say you will be dicussing this now he has an issue??  ??? ??? ???
Pfffft!!!  :tool:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: EtienneXplore on April 15, 2011, 09:53:52 am
I also told him that I will be discussing this on the forum as I have exhausted my options and have no other recourse, not surprisingly I was told by Brett that I should do so ,well here it is.
 

If this is indeed the case, then what is the guy Brett complaining and "threatening" you about  ???

 :patch: :patch: :patch:

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Sir Rat on April 15, 2011, 09:55:25 am
This morning I received this most welcoming e-mail from Brett van Bergen,owner of Biking Accesories of which I am not in the least surprised given the treatment I have recieved since I walked out of Biking Accesories.  ??? ??? ???


----- Original Message -----
From: Brett van Bergen
To: 'Barney Morkel'
Sent: Friday, April 15, 2011 7:40 AM
Subject: RE: Unhappy customer

Barney, you went onto a public forum, namely Wilddog, to make a concerted attempt to attack my livelihood, I am now going to do the same to you.

 
From: Barney Morkel [mailto:bmorkel@telkomsa.net]
Sent: 11 April 2011 02:18 PM
To: brett@bikingaccessories.co.za
Cc: Barney Morkel
Subject: Unhappy customer

Hi Brett
 
As per our discussion at my home on Friday evening I would like to know when my issues I encountered at Biking Accesories on Friday 08 Apil 2010 will be resolved.
 
As discussed and witnessed I am terribly disappointed and unhappy with the lack of service I received and hence am not satisfied.
 
My expectation would be to refund me the labour of R600,sundries of R60 and carb cleaner of R150 totaling an amount of R810.
 
Please advise soonest
 
Regards
Barney Morkel
0826966875



Please be so kind as to advise this here Brett person if you mess with one Wilddog you mess with the pack!!   >:(

Edit: Seriously Brett. Your business f@cked up and now you get angry if a costumer wants it corrected. Shame on you!!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Veldbrand on April 15, 2011, 09:56:25 am
"Barney, you went onto a public forum, namely Wilddog, to make a concerted attempt to attack my livelihood, I am now going to do the same to you."

Bietjie windgat...
Me I think he's handling this in the worst possible way.
If I were him I'd think twice before reacting like that.
It's gonna back fire and bite him you know where.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Ronsard on April 15, 2011, 09:58:32 am
why o why does the bloody people not learn...give good service and all is done and very good, if you give bad service say sorry and mend what was done wrong and all is good...is it seriously that difficult??
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Harry the Buffalo on April 15, 2011, 10:03:44 am
Waiting in anticipation for the counter attack on TK ???...........THE BITE OF THE WILD DOG waiting :thumleft:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Soundboi on April 15, 2011, 10:09:17 am
why o why does the bloody people not learn...give good service and all is done and very good, if you give bad service say sorry and mend what was done wrong and all is good...is it seriously that difficult??

+ 1000 000
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Ama ride ride on April 15, 2011, 10:11:15 am
I live by a very strict code.
If I walk around a shop... any shop just looking/browsing, and nobody comes over to ask me if I have been helped within 5-10mins
I WALK OUT AND NEVER RETURN!!!
On the other hand... If I get good service form a place, I will return even if they are a bit more expensive...

Ditto

Went to bike shop A with a R125 000 budget to buy a bike cash. Got ignored big time.
Went to shop B where my ass was licked.
End of story is that the wife and I spend more than R375 000 the next 5 years on shop B's products and services.

So Brett, let this be a nice free lesson to you. Customers vote with their wallets.

Psst you should have registered and stated your case, not threaten ex customers.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Veldbrand on April 15, 2011, 10:13:32 am
Dear Mr. van Bergen, if you're still reading this thread please note that your threat towards a fellow Dog is now public and maybe not such a wise move.
Think about what you're about to do carefully..........  :biggrin:
But hey, all the best with your business.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Snafu on April 15, 2011, 10:28:35 am

----- Original Message -----
From: Brett van Bergen
To: 'Barney Morkel'
Sent: Friday, April 15, 2011 7:40 AM
Subject: RE: Unhappy customer

Barney, you went onto a public forum, namely Wilddog, to make a concerted attempt to attack my livelihood, I am now going to do the same to you.


EPIC FAIL!!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: RedWolf on April 15, 2011, 10:33:00 am
My suggestion for Brett would be to make a public apology and refund Tyre Kicker.

Although there are always two sides to each story and Brett probably has his own story, the majority of customers (on this thread) that visited biking accesories have complained about bad service received. So what this proof is that the probability of Tyre Kicker's story being the right one is fairly high.

I stand behind him (Tyre Kicker), so Brett be carefull to not ruin you business by your own behaviour. I was treated badly before at your shop as well, so why should we beleive or trust any statement you are about to make?
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Rooies on April 15, 2011, 10:35:27 am
Brett is not making things better for himself.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Ganjora on April 15, 2011, 10:39:34 am
Brett is not making things better for himself.

behaving like a bloody idiot.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BeefQueen on April 15, 2011, 10:40:39 am
I am glad this is being discussed in public.

He has the opportunity to defend himself here if he chooses to.

But I have the feeling that TK, you have not been the only one who has been screwed over there.

I for one will never return after the poor service I received there.

Saving others the misfortune of dealing with them, is a public service!  :thumleft:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Ganjora on April 15, 2011, 10:43:19 am
This morning I received this most welcoming e-mail from Brett van Bergen,owner of Biking Accesories of which I am not in the least surprised given the treatment I have recieved since I walked out of Biking Accesories.  ??? ??? ???


----- Original Message -----
From: Brett van Bergen
To: 'Barney Morkel'
Sent: Friday, April 15, 2011 7:40 AM
Subject: RE: Unhappy customer

Barney, you went onto a public forum, namely Wilddog, to make a concerted attempt to attack my livelihood, I am now going to do the same to you.



hah hah ah ah ha
his time would be better spent getting his business in order...
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Ronsard on April 15, 2011, 10:44:50 am
I am glad this is being discussed in public.

He has the opportunity to defend himself here if he chooses to.

But I have the feeling that TK, you have not been the only one who has been screwed over there.

I for one will never return after the poor service I received there.

Saving others the misfortune of dealing with them, is a public service!  :thumleft:

it is more that a public service it i a right for a person to know about good and bad service...if the owner got that treatment from the Accountants that does his books, he will be pissed as well
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: krister on April 15, 2011, 10:59:53 am
Hmmmm... I think a few Pretoria Dogs should take Mr Brett for a cup of tea  ;)
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Firesquirrel on April 15, 2011, 11:01:02 am
Almost 700 Forum members have read this so far !!!!

Such bad advertising is hardly worth the R 810.00 and an apology owed to TK !!

I have supported them in the past but as a Wilddog in support of one of our own... I will Never Ever Again Thank You !!!!!!!!!!!!!!!  
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Harry the Buffalo on April 15, 2011, 11:01:41 am
Hmmmm... I think a few Pretoria Dogs should take Mr Brett for a cup of tea  ;)
What a "bloody" good idea :patch: :thumleft:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: plonker on April 15, 2011, 11:11:15 am
Shocking Brett.............do you take us for fools.My suggestion is redeem yourself and either get those quads 100% or refund the money and make a public apology.That may give us some respect back for you.If not .........well let this run its course.
Let all Dogs make it public knowledge wherever they go. ???
Can we start a thread of places to go and places not to go maybe.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Crowley on April 15, 2011, 11:12:42 am
Also had my bike serviced there once - So called KTM agent - They are the sole reason why I'm very suspicious of KTM service. Got the distinct impression that they know stuff-all about the bikes. Result is that I walk circles around their shop.

The negative of this is that now I walk into any KTM dealer and have the nagging feeling that they are going to screw me over. Not necessarily the case but the seed of doubt has been planted.

So maybe should manufacturers pay more attention to what dealers do under their names. If you want to build a brand then maybe the dealers should be screened a bit more carfully.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BOER! on April 15, 2011, 11:15:22 am
So, Is Brett reading this or Not?

HOw does he know and I hope he can see our comments.  Otherwise all this ranting here won't make him fix his fuckups?

Give that man a Bells LINK!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Harry the Buffalo on April 15, 2011, 11:18:47 am
So, Is Brett reading this or Not?

HOw does he know and I hope he can see our comments.  Otherwise all this ranting here won't make him fix his fuckups?

Give that man a Bells LINK!
Estrue...............es baie true.......Who can organise this ???
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Groenie on April 15, 2011, 11:22:47 am
I see Brett is view this topic.....
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: RobC on April 15, 2011, 11:23:11 am
Love bunfights... especially when it seems the Dog's are right... :evil6:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Harry the Buffalo on April 15, 2011, 11:24:46 am
Love bunfights... especially when it seems the Dog's are right... :evil6:
the customer.................I mean dog IS always right :thumleft:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Ronsard on April 15, 2011, 11:26:43 am
good example of how to say sorry happened in this week with a farkup BMW made on my service papers/job sheet thing a year ago they said sorry and made a a very very large cut of price of the service i had in this week.

and i will support them again...say sorry make up for it and the customer comes back!!! easy
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BOER! on April 15, 2011, 11:35:35 am
good example of how to say sorry happened in this week with a farkup BMW made on my service papers/job sheet thing a year ago they said sorry and made a a very very large cut of price of the service i had in this week.

and i will support them again...say sorry make up for it and the customer comes back!!! easy

Ja, but Brett can't.  If I read correctly, from Tyrekickers's first post, They admitted to not having a jobsheet.

Photos don't lie Brett.

 I suggest you contact ol Barney and fix it, seeing as you don't wanna post here.  Fix it, or give us your version.  The fact that you don't deny Barney's version, makes it suspicious allready. 
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 15, 2011, 11:38:25 am
And I was gonna visit them on Saturday.......  Methinks I will stay away!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: RobC on April 15, 2011, 11:40:30 am
Hi guests...  :ricky:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Beebop on April 15, 2011, 11:45:03 am
I went through a similar incident with a dealership a few years ago, even mailed
the CEO.......end result, he told me to sort it out with the dealer..no accountability.
The service industry in SA is sorely lacking, its as though they have too much business
and can afford the bad publicity and loss of clients...
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Eisbein on April 15, 2011, 11:52:12 am
good example of how to say sorry happened in this week with a farkup BMW made on my service papers/job sheet thing a year ago they said sorry and made a a very very large cut of price of the service i had in this week.

and i will support them again...say sorry make up for it and the customer comes back!!! easy

That's the thing.

If the customer is wrong its one thing, but if the workshop really stuffed up then a simple 'sorry we'll fix it' will go a hell of a lot further than 200 excuses and will not only make the client happy, but will more than likely make him return.

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Groenie on April 15, 2011, 11:54:17 am
A rather sad turnaround if you you at this introduction - http://www.wilddog.za.net/forum/index.php?topic=23544.0
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 15, 2011, 11:56:27 am
Brett - Oct 2008:

Hi all  My name is Brett. From the Old School. I have been persuaded by and Old friend of mine, Blazes, to join the Forum. He has convinced me to get involved in the WD Forum. Why  He does not want to tell me. Does he know something i dont ?
Anyway. I also own Biking Accessories in Pretoria.The oldest bike Accessory shop. My passion has been biking since i can remember. Still ride actively. I am also a KTM Dealer. My plans for the future as far as DS biking is concerned is to have a complete one -stop shopping experience for all who enter through my doors.
Also in the process of uplifting the shops image as well as plans to extend the shop . Constructive critisism is welcome. And positive input welcome.

I am also applying for a vendor.

Hope to see some of you on aride.


Is he a vendor?  Or does it take a few years to qualify?
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: RobC on April 15, 2011, 11:59:08 am
Not a current vendor afaik...
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: JC on April 15, 2011, 12:01:38 pm
http://www.wilddog.za.net/forum/index.php?action=profile;u=1761

Last Active:    Today at 11:16:59 AM
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: madmike999 on April 15, 2011, 12:07:24 pm
back when i was a student and they were in town, they helped me with cheap second hand tyres, but have not dealt with them in a long while!

sad!  :'(
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 15, 2011, 12:09:41 pm
http://www.wilddog.za.net/forum/index.php?action=profile;u=1761

Last Active:    Today at 11:16:59 AM


Then I think that Brett is aware of the cost of his poor service and customer feedback.  He may just find a dip in his turnover.

Brett!  Don't screw with a Wild Dog.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Just Blip It! on April 15, 2011, 12:12:39 pm
This is the reason why some people should not be in business, really Brett, close your doors or sell your business to somebody who can run it properly! Bad business practices like yours doesn't deserve honest paying customers! Shame on you Brett! Unlike you, we work hard for our money! You thoroughly deserve this thread and all that has been said. :xxbah:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: TheBear on April 15, 2011, 12:17:49 pm
This is the reason why some people should not be in business, really Brett, close your doors or sell your business to somebody who can run it properly! Bad business practices like yours doesn't deserve honest paying customers! Shame on you Brett! Unlike you, we work hard for our money! You thoroughly deserve this thread and all that has been said. :xxbah:

It seems he has been in business for many a year and as such, we can safely assume that he knows how to run it properly.  This might well be just a glitch that is getting out of hand because a lack of proper and honest communication.  I sincerely hope Brett realises that his company (therefore he, because the buck stops with him) did not provide the service expected, or required to a customer.  That customer is now pretty irrate and expressed it here on the forum.  An astute business man would most certainly make amends.   Don't you agree Brett?
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 15, 2011, 12:21:16 pm
Astute businessmen do not threaten customers... EVER!!   :dousing:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Soundboi on April 15, 2011, 12:22:39 pm
Astute businessmen do not threaten customers... EVER!!   :dousing:

True dat.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Just Blip It! on April 15, 2011, 12:27:49 pm
This is the reason why some people should not be in business, really Brett, close your doors or sell your business to somebody who can run it properly! Bad business practices like yours doesn't deserve honest paying customers! Shame on you Brett! Unlike you, we work hard for our money! You thoroughly deserve this thread and all that has been said. :xxbah:



It seems he has been in business for many a year and as such, we can safely assume that he knows how to run it properly.  This might well be just a glitch that is getting out of hand because a lack of proper and honest communication.  I sincerely hope Brett realises that his company (therefore he, because the buck stops with him) did not provide the service expected, or required to a customer.  That customer is now pretty irrate and expressed it here on the forum.  An astute business man would most certainly make amends.   Don't you agree Brett?

He may have been in business for many years, but it seems that there are quite a few unhappy customers! The question begs answering then! How many of us actually pop the airfilter cover off on our bikes when we get it back from service to confirm that the work was carried out? How many other customers have been ripped off unknowingly by this business? If this was just a once off mistake then in my opinion he would have done the honorable thing by now and sorted it out!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Go Big on April 15, 2011, 12:30:20 pm
Moer I am glad i dont live nearf this bike shop. Might have accidently gone there........

Those filters man ohh man there is just no excuse and hey what an intro he made!!!

Nee wat I would not support this guy, kak service is one one thing but a kak attitude ???
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 15, 2011, 12:32:31 pm
Over 1000 views - that amounts to a lot of negative perceptions about biking accessories, and a large loss of income!!  C'mon, Brett, do the right thing - refund and apologise (publicly) to your ex-customer....
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: TheBear on April 15, 2011, 12:44:48 pm
Astute businessmen do not threaten customers... EVER!!   :dousing:

Well,  therefore "an astuite businesman WOULD make amends".  Let's see if he does. 
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 15, 2011, 12:48:03 pm
Astute businessmen do not threaten customers... EVER!!   :dousing:

Well,  therefore "an astuite businesman WOULD make amends".  Let's see if he does. 

I won't hold my breath, it may be bad for my health...  >:D  >:D
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: plonker on April 15, 2011, 12:51:12 pm
OUCH!!!! this will definitely cost Brett some money :xxbah: And remember compound interest going forward.These things stay in the mind for a long time.I wonder what their used bikes are like.Clearly they are not trustworhty.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Masai on April 15, 2011, 12:57:35 pm
Maybe Brett is at his attorney at the moment. Going to sue TK ... even gonna take his budgie. Also closing down this forum and make all of us returning to his shop apologizing :laughing4:   :pot:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Harry the Buffalo on April 15, 2011, 12:58:09 pm
Maybe Brett is at his attorney at the moment. Going to sue TK ... even gonna take his budgie. Also closing down this forum and make all of us returning to his shop apologizing :laughing4:   :pot:
:imaposer: :imaposer: :imaposer: :imaposer:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: spankme on April 15, 2011, 01:02:12 pm
No good asking what their used bikes are like,they have never worked on them either :mwink:

Thanks for the heads up as a friend in Pretoria was going to take tis bike there
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Brommer on April 15, 2011, 01:13:16 pm
Brett won't make amends to TK because he would be creating president for the other unhappy ex-customers.
There would be a queue down Pretorius Str onto the N4 of ex-customers demanding their refunds...
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: lemac on April 15, 2011, 01:15:58 pm
Eina, this is going to hurt!!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: spankme on April 15, 2011, 01:26:39 pm
same spark plugs from MIDAS R16.30
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Ganjora on April 15, 2011, 01:28:58 pm
same spark plugs from MIDAS R16.30

shit,  approx 265% mark-up from Brett...
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Grrrr.... on April 15, 2011, 01:35:08 pm
And still the same amount of 'guests' still lurking on this thread....

Fuck if it was my business I would have acted by now.... How many WD's have seen this already...?
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Ganjora on April 15, 2011, 01:46:22 pm
1216 views so far...
that's a lot of potential customers
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Soundboi on April 15, 2011, 02:08:38 pm
Ja nê! This will hurt buisiness.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Graveldevil on April 15, 2011, 02:11:38 pm
Maybe Brett is at his attorney at the moment. Going to sue TK ...

I hope his attorney tells him what the consequences of fraud are.. taking payment for services that weren't delivered
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: kathu on April 15, 2011, 02:13:47 pm
C'mon Brett, say something now.  >:(

We down in the cape is enjoying this movie, now is the time to step up and speak into the mic!!!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BeefQueen on April 15, 2011, 02:17:55 pm
5 pages worth in just a short while...

Jarre if it were me, I'd be kakking myself.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: MDT on April 15, 2011, 03:27:20 pm
(Read 1387 times)

Sjoe as elkeen van daai mense net een mens se dan weet 2774 mense van die ding en as hulle nog een persoon se dan 5548 mense van dit dis scary word of mouth kan mens bja seer maak. Sterkte vir die ou.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Copernicus on April 15, 2011, 03:31:06 pm
Cool!  One less place to visit.

TK, so on which website is your livelihood going to be threatened?

I get the impression poor Brett is not the sharpest tool in the shed.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: RobC on April 15, 2011, 04:04:53 pm
4 guests... Hi there! :ricky:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Footloose on April 15, 2011, 04:12:58 pm
So Biking Accessories in Pretorius street has the plague and is to be avoided at all costs.

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: slicknick on April 15, 2011, 04:36:03 pm
1216 views so far...
that's a lot of potential customers

plus another one. Jaag jou onbevoegde mech weg want dit klink of hy onnodige k@k vir jou veroorsaak. Is in Rustenburg en al my pelle sal hiervan vertel word. sorry vir jou pel
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 15, 2011, 05:36:37 pm
1537 views - that's a lot of potential customers.  Brett, wake up and smell the coffee, buddy.  If you don't do something, your wallet will get hurt - bad.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: dakardrix on April 15, 2011, 05:40:00 pm
Spend thousands there over the years - never plan to buy, then I always get a bargain or something I need.  Last buy there was for Sidi Crossfires!    :mwink:

But never liked the service, always felt out of place, this now helps to limit my shopping sprees next time, will give them a miss.  Sorry, hope things work out eventually...  :'(     :peepwall:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: bomber on April 15, 2011, 06:39:01 pm
Brett is so screwed....
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Kola? on April 15, 2011, 06:55:49 pm
Shit Brett, it seems you have become famous  :thumleft:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: The TRANSPORTER on April 15, 2011, 07:15:14 pm
R.I.P Biking Accessories....... :mwink: :mwink:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Ganjora on April 15, 2011, 07:19:48 pm
so silly of brett...

you know,  i live in 4ways,  but ride all the way to PTA north for Runner to work on my bikes,
it's a farking hassle,  but i do it,  'cause my bikes deserve only the best.

sorry brett.
but seriously guys,  take a trip past Runner - he's a genius,  and your bike WILL be treated properly...
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: DirtRebell on April 15, 2011, 07:43:50 pm
so silly of brett...

you know,  i live in 4ways,  but ride all the way to PTA north for Runner to work on my bikes,
it's a farking hassle,  but i do it,  'cause my bikes deserve only the best.

sorry brett.
but seriously guys,  take a trip past Runner - he's a genius,  and your bike WILL be treated properly...


You getting complimentory Jack? >:D
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: GlenInk on April 15, 2011, 07:45:25 pm
so silly of brett...

you know,  i live in 4ways,  but ride all the way to PTA north for Runner to work on my bikes,
it's a farking hassle,  but i do it,  'cause my bikes deserve only the best.

sorry brett.
but seriously guys,  take a trip past Runner - he's a genius,  and your bike WILL be treated properly...


You getting complimentory Jack? >:D

Or discount ?  :peepwall:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Fudmucker on April 15, 2011, 08:19:05 pm
Hmmm... I don't go there very often.

Last year I went looking for quad boots.
(I have BIG calf muscles.)

I tried a well known big supplier in Cresta - good service but nothing that would fit.

I tried a well known big supplier in Centurion - so-so service, but nothing that would fit - "Sorry, there's not stock available in the country."

I went to Biking Accessories. 
Spoke to Hendrik.
"I've none in stock in that size, but let me make  a call"
He spoke to his connection.
"They'll be here tomorrow afternoon"

They were - and at a good price too!
I have no complaints about BA...
 ???
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BabyBeemer on April 15, 2011, 09:00:29 pm
(+ 1 Hidden) and 2 Guests are viewing this topic.

Not good.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Tyre kicker on April 15, 2011, 10:00:47 pm

I am certainly overwhelmed by all of you whom took the time to share your sentiment .

It is my view that such dire poor service will not be tolerated and that there is a consequence for atrocious service where values still count.

I have been more than patient and have afforded Biking Accessories more than enough opportunities to rectify or amend their short comings ,however I was ridiculed and later even threatened which I don't relate to positively.

I certainly don't go to these great lenghts to expose poor service or people for the fun of it and hence have subsequently also approached the consumer  protection commission and will exercise my consumer rights within the framework of the customer protection act as promulgated to protect consumers like myself  from unscrupulous behaviour and poor business ethics. 

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BlueBull2007 on April 15, 2011, 10:34:24 pm
1715 Hits in only one day. Hectic bru.

:angry7:  Brett, what were you thinking, sending a threat like that?   Are you a mafiosa as well now?  :knob:

Reminds me of cytech's setup. You guys should go into a partnership together.

I'm dont know of anyone who would risk being a customer with this kind of poor service followed up by threats. I dont care how good the serice might have been for others. Its simply not worth it given the reports of experiences here.

Tyre kicker: let us know if you are in the recieving end of any foul play.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: darkhelmet on April 16, 2011, 01:26:57 am
Hmm, seems a bit like a witch hunt to me now...  :-\
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: White Rhino on April 16, 2011, 06:37:23 am
Never underestimate the power of negative publicity. Wild dogs are selective animals. Brett welcome to the Eliminatie.

Current market conditions requires people to up their game to survive. What the F was he thinking?  :bueller:

Natural selection at work guys  ;)  .... Drink to Charles (Darwin that is  :biggrin: )
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: TheBear on April 16, 2011, 07:56:37 am
1216 views so far...
that's a lot of potential customers

A lot of views indeed, but doesn't this forum, like most others, just count the views, i.e say each of us participating has been here 30 times, therefore 1216 views calculate to 40 people?
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Stoetbul on April 16, 2011, 09:43:26 am
Hmm, seems a bit like a witch hunt to me now...  :-\
Not really......... The fact's is on the table for all to see. If this was a isolated case we could have let it slip past,BUT it is not and we can all see that people is not happy with the service they get from this shop.
I for 1 always tell about good service but will def. let people know if I get treated like this. :3some:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BOER! on April 16, 2011, 11:41:23 am
1216 views so far...
that's a lot of potential customers

A lot of views indeed, but doesn't this forum, like most others, just count the views, i.e say each of us participating has been here 30 times, therefore 1216 views calculate to 40 people?

Goeie Punt AMZ.

Maar 40 mense vertel vir 10 mense elk.  En hulle vertel weer 10 mense  =4000 mense wat weet. 

En soos dit gaan word boodskapper vererger soos wat die ketting telefoon langer word.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: 2StrokeDan on April 16, 2011, 01:53:12 pm
I have followed this thread and Brett has had ample chance to rectify the problem, so I have just phoned my 3 cousins in Pretoria to inform them of this problem. They cannot beat brett up, but they and ALL their friends can avoid Brett's shop in future. Now to start phoning non-Wilddog friends up there.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BeefQueen on April 16, 2011, 02:30:12 pm
I have followed this thread and Brett has had ample chance to rectify the problem, so I have just phoned my 3 cousins in Pretoria to inform them of this problem. They cannot beat brett up, but they and ALL their friends can avoid Brett's shop in future. Now to start phoning non-Wilddog friends up there.

 :thumleft:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: The TRANSPORTER on April 16, 2011, 03:01:22 pm
Hmm, seems a bit like a witch hunt to me now...  :-\
Not really......... The fact's is on the table for all to see. If this was a isolated case we could have let it slip past,BUT it is not and we can all see that people is not happy with the service they get from this shop.
I for 1 always tell about good service but will def. let people know if I get treated like this. :3some:


+1.... :mwink: :mwink:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: JAFA on April 16, 2011, 04:05:22 pm
I have been a client at Biking accessories for quite some time and must say, only have good experiences.  I have had many dealings with Brett and cannot believe that this case only has one side of the story.  Due to my own experiences and dealing with Biking A I will definitly go back.  I am sorry that you had a bad experience Tyre Kicker.  But I dont think the whole story is posted and if it is, it's totaly out of character. 
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BeefQueen on April 16, 2011, 04:24:29 pm
I have been a client at Biking accessories for quite some time and must say, only have good experiences.  I have had many dealings with Brett and cannot believe that this case only has one side of the story.  Due to my own experiences and dealing with Biking A I will definitly go back.  I am sorry that you had a bad experience Tyre Kicker.  But I dont think the whole story is posted and if it is, it's totaly out of character. 

Sorry dude, he's not the only pissed off Biking Accessories customer. Or at least ex costumer. Read the entire thread.

I for one hasn't been back there since my experience. Sounds exactly within character to me.

If you got good service, IMO, then you got lucky, or you know him personally.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: TheBear on April 16, 2011, 04:38:19 pm
Goeie Punt AMZ.

Maar 40 mense vertel vir 10 mense elk.  En hulle vertel weer 10 mense  =4000 mense wat weet. 

En soos dit gaan word boodskapper vererger soos wat die ketting telefoon langer word.

Jy is doodreg.  Geen besigheid kan dit bekostig om in die situasie te beland nie, dus dink ek 2 mense wat dit sien is 2 te veel.  Ek het net gewonder hoe die "view counter" wel werk.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Jules on April 16, 2011, 05:19:15 pm
I have been a client at Biking accessories for quite some time and must say, only have good experiences.  I have had many dealings with Brett and cannot believe that this case only has one side of the story.  Due to my own experiences and dealing with Biking A I will definitly go back.  I am sorry that you had a bad experience Tyre Kicker.  But I dont think the whole story is posted and if it is, it's totaly out of character.  


Sorry dude but with 1 post to your name on the forum and that post being in this thread your comments don't carry a lot of weight. Much to easy to create a new account and spread miss information.
As for the "one side of the story" this is and open forum and Brett is registered so he is welcome to give his side at any time!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: 2StrokeDan on April 16, 2011, 05:23:10 pm
Jafa, Brett's own response on this forum sunk his whole case. Pitiful.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Harry the Buffalo on April 16, 2011, 05:34:53 pm
Jafa, Brett's own response on this forum sunk his whole case. Pitiful.
That one post sounds a bit staged ??? Yebo! and the man was on the air.........................WHY no comment ???
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Tyre kicker on April 16, 2011, 07:57:17 pm
I have been a client at Biking accessories for quite some time and must say, only have good experiences.  I have had many dealings with Brett and cannot believe that this case only has one side of the story.  Due to my own experiences and dealing with Biking A I will definitely go back.  I am sorry that you had a bad experience Tyre Kicker.  But I don't think the whole story is posted and if it is, it's totally out of character. 

JAFA

Welcome to the Wilddogs JAFA. :)
Why only join our forum now JAFA if you have been an active client and D/S motorcycle rider for quite some time,did it only appeal to you lately to join this fraternity?
If you searched around a little longer you might have read that there is a thing such as newbie introductions to this forum.I noticed that this is your first post too.

I think I know who you are but could be mistaken, so be so kind to introduce yourself to all the dogs on this forum and tell us more about yourself and your character.

I am sure more dogs would like to get to know you too. :thumleft:

Maybe you could join us for a drink sometime soon to introduce yourself personally,check the other threads for more info on the social get together. :thumleft:

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Harry the Buffalo on April 16, 2011, 07:59:44 pm
I have been a client at Biking accessories for quite some time and must say, only have good experiences.  I have had many dealings with Brett and cannot believe that this case only has one side of the story.  Due to my own experiences and dealing with Biking A I will definitely go back.  I am sorry that you had a bad experience Tyre Kicker.  But I don't think the whole story is posted and if it is, it's totally out of character. 

JAFA

Welcome to the Wilddogs JAFA. :)
Why only join our forum now JAFA if you have been an active client and D/S motorcycle rider for quite some time,did it only appeal to you lately to join this fraternity?
If you searched around a little longer you might have read that there is a thing such as newbie introductions to this forum.I noticed that this is your first post too.

I think I know who you are but could be mistaken, so be so kind to introduce yourself to all the dogs on this forum and tell us more about yourself and your character.

I am sure more dogs would like to get to know you too. :thumleft:

Maybe you could join us for a drink sometime soon to introduce yourself personally,check the other threads for more info on the social get together. :thumleft:


  :imaposer: :imaposer: :imaposer:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Marnus on April 16, 2011, 09:53:55 pm
Hehehe... And I'm sure TC will leave his camera at home for that one  ;D
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 16, 2011, 10:25:29 pm
I think that Brett created Jafa and tried to fix things like that.  Doesn't work, Brett.  Be man enough to face the music!  By now, you have lost a hell of a lot more than the refund that was required, you have lost credibility and integrity.
There a lot of Wild Dogs who will not use your services again, even if you are the only guy in the country with a specific pair of boots.....
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Xavier on April 17, 2011, 07:28:36 am
I admit i have not read the whole thread (yet), but my dealings with biking accessories was pitiful as well, to say the least.. My brother and I bought a rear tyre for his Honda GL500 from ba and had it fitted by them as well. First of all the 'tyre technician' didn’t want us in his workshop. In hindsight it’s probably because when they fark up you don’t notice it straight away. Luckily my brother ignored him and stood by, because during the tyre fitting process –which involved leveraging the tyre onto the rim with the assistance of a screwdriver and a plat piece of metal (I kid you not), the bead and rim was damaged AND the sidewall was punctured. After my brother and the plank had “words”, a patch was put on the hole, the tube re-fitted and we left there in disgust. NEVER to return.   
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: RobC on April 17, 2011, 08:37:50 am
Someone puts a hole in a brand new tyre and than patches it? Not on at all... cash back and I go somewhere else! :deal:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: FATO on April 17, 2011, 08:54:38 am
Never been there, but will for sure not be going there any time soon. Wish I was warned more often before you have to fork out money for bad service.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 17, 2011, 08:59:16 am
Never been there, but will for sure not be going there any time soon. Wish I was warned more often before you have to fork out money for bad service.

If you need to get a repair or service, ask the Dogs before doing so.  Or use the vendors that subscribe to Wild Dogs....
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Rhino_Horn on April 17, 2011, 10:18:30 am
I just love topics like these! Jafa aka Bad Bret must have thought wilddog guys are stupid!
No wonder he havent posted or replied to anything yet!
Did Bret caried out any treats as yet?
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 17, 2011, 10:52:44 am
How about Pretoria Dogs taking a ride to BA, stopping on his forecourt and then riding off.  Wild Dog stickers on all bikes.....
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: RobC on April 17, 2011, 11:01:32 am
How about Pretoria Dogs taking a ride to BA, stopping on his forecourt and then riding off.  Wild Dog stickers on all bikes.....

No need... the proverbial bullet has passed through the church... >:D
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Watty on April 17, 2011, 01:06:10 pm
I have been a client at Biking accessories for quite some time and must say, only have good experiences.  I have had many dealings with Brett and cannot believe that this case only has one side of the story.  Due to my own experiences and dealing with Biking A I will definitly go back.  I am sorry that you had a bad experience Tyre Kicker.  But I dont think the whole story is posted and if it is, it's totaly out of character.  

Relevant Facts:

Registered two days ago ... 1st post is the one above.  Damage control that is not going to help much I am afraid ...  :patch:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Tweets on April 17, 2011, 02:59:42 pm
As a businessman, Brett, you are Farking Up big time boet.
I suggest you either stop what ever medication you're on, or if there is no medication at present, you immediately seek assistance and get onto some medication, because you are seriously doing your business, your staff and all those around you a moerse disservice, which is going to cost you all big time. You seem NOT to be making good rational decisions  :o

I seriously recommend you seek help. Maybe you're moerse stressed  or something at the moment, but you have to seriously do something to improve your customer relations profile.

Seems you and another biker shop manager have similar problems. Go read this thread, http://www.wilddog.za.net/forum/index.php?topic=68058.0  I'm not going to reverberate myself here again.

Lastly, we as businessmen, in the economic climate of today, just cannot afford to loose a single client, let alone a lot.  Yes I have been a customer of yours some while back. But given the latest. Sorry, I vote with my feet.
A proactive response is required from you, and your business. NOT a reactive, destructive response.  Go read the other thread carefully, and see what I say about bull shitting a customer. Consider this creative, proactive criticism ;D
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: DaveT on April 17, 2011, 04:50:44 pm
Thank goodness these okes are in Gauteng that I don't have to come near them. ;D
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Tweets on April 17, 2011, 05:10:17 pm
Thank goodness these okes are in Gauteng that I don't have to come near them. ;D
.

Mmmmmm. This happens anywhere, anytime. Check the other thread out, its just across your boarder to the east, up the coaat.  The reality is that these situations are MAN MADE. We as humans are all constantly changing, and in a way its about keeping your eye on the ball all the time. Its to do with the way our minds work. Buts thats a whole topic on its own. Its not as if you guys ("Light Duties" of the Groot Trek) are immune to these happenings. Its a matter of when it strikes. Beware, it cometh :)

 
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: bomber on April 17, 2011, 05:31:27 pm
JAFA = Just Another Farking A$$hole
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: JC on April 17, 2011, 05:34:35 pm
some reading for BA:

http://www.wilddog.za.net/forum/index.php?topic=68608.0;topicseen

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: pieman on April 17, 2011, 06:14:11 pm
Flippit, not a nice read.  Unfortunately I've been on the receiving side of this kind of service from another company.  I will however get the word out to my biking and other mates.  Word of mouth is a beatch!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Fiellie on April 17, 2011, 07:08:42 pm
Bought some accessories there in the past - the workshop always looked a bit dodgy ...
Agree with always having to beg for attention to be helped.
Rather go next door in the future !!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: dirtWarp on April 17, 2011, 07:59:54 pm
I've been a repeat customer of BA since 2000.
I bought crap loads of accessories form them during this time.

The workshop has always been far too dodgy to see any of my bikes (this part should be obvious)

They will never see me again
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: krister on April 18, 2011, 06:14:19 am
I admit i have not read the whole thread (yet), but my dealings with biking accessories was pitiful as well, to say the least.. My brother and I bought a rear tyre for his Honda GL500 from ba and had it fitted by them as well. First of all the 'tyre technician' didn’t want us in his workshop. In hindsight it’s probably because when they fark up you don’t notice it straight away. Luckily my brother ignored him and stood by, because during the tyre fitting process –which involved leveraging the tyre onto the rim with the assistance of a screwdriver and a plat piece of metal (I kid you not), the bead and rim was damaged AND the sidewall was punctured. After my brother and the plank had “words”, a patch was put on the hole, the tube re-fitted and we left there in disgust. NEVER to return.   

 :o
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: SmokenFly on April 18, 2011, 11:54:59 am
Eish Yoh Yoh Yoh!

Brett your not a very nice person now are you fella....I suggest you make a formal apologie on the forum to TK and invite all the WD members out for free boerie rolls and beer on your account, plus give TK back the money he asked for....that way you may be able to redeem your self even if its just a little bit.

Be a man do the right thing Brett......Dont mess with the Dawgs :laughing4:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: bomber on April 18, 2011, 12:57:24 pm
A point to ponder is that even if Brett apologises, will be workshop improve? Will the service levels improve?
Unlikely IMHO, esp the competence in the workshop. So up to now they could hide the fact that they are incompetent, but now it is in the open.

They will have to completely re-invent themselves to gain any form of support from this community.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Stoetbul on April 18, 2011, 01:03:11 pm
A point to ponder is that even if Brett apologises, will be workshop improve? Will the service levels improve?
Unlikely IMHO, esp the competence in the workshop. So up to now they could hide the fact that they are incompetent, but now it is in the open.

They will have to completely re-invent themselves to gain any form of support from this community.
Very true indeed! :3some:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Soundboi on April 18, 2011, 02:28:02 pm
A point to ponder is that even if Brett apologises, will be workshop improve? Will the service levels improve?
Unlikely IMHO, esp the competence in the workshop. So up to now they could hide the fact that they are incompetent, but now it is in the open.

They will have to completely re-invent themselves to gain any form of support from this community.
Very true indeed! :3some:

+1  :3some:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BB on April 18, 2011, 04:24:01 pm
Hi. I am new but dont feel the need to introduce myself to anyone. Just like you wanna be "dawgs" stand together, so do we. The loyal, happy and more than pleased clients of Biking Accessories.

Truth be told i have a couple of thigs to say:

1. TK, be glad that you have not been kicked out of this shop like you have at quite a few other bike shops.

2. TK, if you read your first post, please notice how you contradict yourself.

3. All you people that do not live in PTA or have not been to Biking Accessories yourself, grow up, visit the shop and form your OWN opinion, like grown-ups do.

Cheers.
O0 O0 O0
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Kola? on April 18, 2011, 04:26:40 pm
Hi. I am new but dont feel the need to introduce myself to anyone. Just like you wanna be "dawgs" stand together, so do we. The loyal, happy and more than pleased clients of Biking Accessories.

Truth be told i have a couple of thigs to say:

1. TK, be glad that you have not been kicked out of this shop like you have at quite a few other bike shops.

2. TK, if you read your first post, please notice how you contradict yourself.

3. All you people that do not live in PTA or have not been to Biking Accessories yourself, grow up, visit the shop and form your OWN opinion, like grown-ups do.

Cheers.
O0 O0 O0


Welcom to the WD's.

I can commit to visiting the shop next time I am up there, if it still exists.

Is that OK with you?
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Oros on April 18, 2011, 04:28:47 pm
BB, does that stand for Bretts Buddie?
:knob:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Veldbrand on April 18, 2011, 04:45:06 pm
Then it should read BBB...
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Masai on April 18, 2011, 04:48:43 pm
Hallo BB

Het jy sommer so vanself besluit om die ruiter op die wit perd te wees en aan galop te kom tot die redding? Of is jy die voorsitter van "ons is lief vir Brett" vereeniging. Of is dit die " Brett jy is pragtig" bende
Maybe Brett asked you to head his campaign. Good for you

I think we all know there is always two sides of a story. TK sides and Brett's story. Maar die oomblik toe Brett dreigend raak het hy die pot mis gesit. And now he is not man enough to fight his own fight. Or to stand up and admit his fault. And enter BB to the rescue. Advise Brett to face his own music .... say sorry and let bygone's be bygones. Let him states his side en trek terug sy dreigement   en vra verskoning vir die dreigement. I have bought a number of things in the past from him. The experience was not negative nor postive. Maybe spent R2 000 the last two years  ..... but will never again buy from him ... he is not to be trusted. This is the impression one gets by reading the whole fred.
Mount your horse and of you go in the sunset to the rescue. Mooi so BB
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Oros on April 18, 2011, 04:51:37 pm
Maybe BB stands for Brett's Bitch :mwink:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: EtienneXplore on April 18, 2011, 05:02:52 pm
To Brett, BB and JAFA

not sure if you are all the same person here  ???

The thing is, every story has three sides, TK's side, BA's side and the truth. We all (the "dawgs") know and respect this. TK has stated his side of the story and Brett (or BA) has had ample time to come and state their side of the story. We are all ears, maybe TK is talking kak, maybe not, who knows, but the complete silence (and threat) by BA does make it very hard to disprove TK's story, all the other negative comments does not help BA's case either.

All we want is for Brett to state his side of the story, and if BA was wrong, sort it out, apologise and do the right thing, this way you will save some face. The way this tread is going is not at all what BA needs for business.

There have been fuck-ups on this site by vendors, dealers even transactions between willddogs that has gone pear shaped, but in pretty much all cases the other party responded, fixed the issue and life went on, everybody happy.

So Brett, PLEASE state your case so that this issue can be sorted out properly.


Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Henniem on April 18, 2011, 05:05:19 pm
I note that BB registered only today and posted just one reply 2 and a half hours later.mmmmmhm
Makes you wonder.

I used to be in service industrie. Very though world out there. You cannot afford to loose customers.
You cannot loose integrity but it looks like he is a very proud and tuff oke.
Just hope that he does not hurt himself in the long run.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Oupa Foe-rie on April 18, 2011, 05:08:48 pm
It's strange how many single figure post counters are laying their eggs in this thread ....................  ???
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Soundboi on April 18, 2011, 05:08:59 pm
Now now boy's. Lets not bicker, the fact is yes there is 3 sides to every story.
In this case there is only one side as Brett is not man enough to stand up and say shit, this is how it went down from my side.
Instead of owning up or saying listen this is what I will bring to the party, he feels that threatening people will be an acceptable approach.
Unfortunately that is not ayoba. And that is what this whole thing is about.
So BB (Bretts Boy) you are welcome to be ripped off or treated like a shop is doing you a favor by selling stuff or fixing stuff that you pay them for, but as for the rest of the WD's who still has half a functioning brain this will be a major skip till proven differently.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BeefQueen on April 18, 2011, 05:14:41 pm
To Brett, BB and JAFA

not sure if you are all the same person here  ???

The thing is, every story has three sides, TK's side, BA's side and the truth. We all (the "dawgs") know and respect this. TK has stated his side of the story and Brett (or BA) has had ample time to come and state their side of the story. We are all ears, maybe TK is talking kak, maybe not, who knows, but the complete silence (and threat) by BA does make it very hard to disprove TK's story, all the other negative comments does not help BA's case either.

All we want is for Brett to state his side of the story, and if BA was wrong, sort it out, apologise and do the right thing, this way you will save some face. The way this tread is going is not at all what BA needs for business.

There have been fuck-ups on this site by vendors, dealers even transactions between willddogs that has gone pear shaped, but in pretty much all cases the other party responded, fixed the issue and life went on, everybody happy.

So Brett, PLEASE state your case so that this issue can be sorted out properly.




I completely agree.

The one thing that worries me though, is that all attacks from the foreign okes on TK have been personal, about him being a difficult customer etc.

Fact of the matter, even if he is, which I really don't care about, why has none of these foreign dudes, BB and JAFA and even perhaps Brett himself disputed the claims made by TK. That he paid for services that he DID NOT RECEIVE!!

Am I missing the point? He paid R810 for services, that were never performed, and no one from Brett's side has even attempted to claim the opposite?

So Brett, did, or did you not do the fucking job as was required and then paid R810 for? ???

In my mind, how difficult a customer, according to you, TK might be, you fucked him over, and that is what is going to deter future customers from your shop. Simple!

But if you did in fact do the job as you charged him for, then why not just come out and say that TK is a liar.

Or admit failure on your end as an owner and manager, kick that sorry, lying and stealing mech in the balls and do the right thing with TK and potentially dozens of customers from this forum.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Jules on April 18, 2011, 05:15:29 pm
Hi. I am new but dont feel the need to introduce myself to anyone. Just like you wanna be "dawgs" stand together, so do we. The loyal, happy and more than pleased clients of Biking Accessories.

Truth be told i have a couple of thigs to say:

1. TK, be glad that you have not been kicked out of this shop like you have at quite a few other bike shops.

2. TK, if you read your first post, please notice how you contradict yourself.

3. All you people that do not live in PTA or have not been to Biking Accessories yourself, grow up, visit the shop and form your OWN opinion, like grown-ups do.

Cheers.
O0 O0 O0


How to piss of a very large and loyal community,

Join there forum, thumb your nose at their rules and practices and then insult them as a group!

Wow I'm so glad you pointed us in the right direction we are so happy you could join us and share your knowledge with us, this makes it all so much better
We were just sitting here hoping for someone of your talents to come and point us in the right direction,


RIGHT!!!!!


Brett you need to take charge of this thing sooner rather than later, your "Friends" are doing much more harm than good for you here!





Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Soundboi on April 18, 2011, 05:23:27 pm
Hi. I am new but dont feel the need to introduce myself to anyone. Just like you wanna be "dawgs" stand together, so do we. The loyal, happy and more than pleased clients of Biking Accessories.

Truth be told i have a couple of thigs to say:

1. TK, be glad that you have not been kicked out of this shop like you have at quite a few other bike shops.

2. TK, if you read your first post, please notice how you contradict yourself.

3. All you people that do not live in PTA or have not been to Biking Accessories yourself, grow up, visit the shop and form your OWN opinion, like grown-ups do.

Cheers.
O0 O0 O0


How to piss of a very large and loyal community,

Join there forum, thumb your nose at their rules and practices and then insult them as a group!

Wow I'm so glad you pointed us in the right direction we are so happy you could join us and share your knowledge with us, this makes it all so much better
We were just sitting here hoping for someone of your talents to come and point us in the right direction,


RIGHT!!!!!


Brett you need to take charge of this thing sooner rather than later, your "Friends" are doing much more harm than good for you here!


+1
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 18, 2011, 05:30:10 pm
Hi. I am new but dont feel the need to introduce myself to anyone. Just like you wanna be "dawgs" stand together, so do we. The loyal, happy and more than pleased clients of Biking Accessories.

Truth be told i have a couple of thigs to say:

1. TK, be glad that you have not been kicked out of this shop like you have at quite a few other bike shops.

2. TK, if you read your first post, please notice how you contradict yourself.

3. All you people that do not live in PTA or have not been to Biking Accessories yourself, grow up, visit the shop and form your OWN opinion, like grown-ups do.

Cheers.
O0 O0 O0

Grow up?  Brett needs to grow some balls!!  These "one post" trolls are just making Brett's case worse and worse!  Brett, it only takes one pissed-off customer for you to lose your business!  In today's world, grown-ups listen to their friends and ask advice about scams, poor service and gutless owners of pitiful companies.  The pretty outside of a shop doesn't display the rot that is happening inside.
Brett, do the right thing and stop trolling with all these aliases.  State your case and we will decide if you were correct in charging for work that apparently was not done.  If you keep up with the "satisfied customer" bullshit, you will just damage your case further.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: pieman on April 18, 2011, 05:33:16 pm
Hi. I am new but dont feel the need to introduce myself to anyone. Just like you wanna be "dawgs" stand together, so do we. The loyal, happy and more than pleased clients of Biking Accessories.

Truth be told i have a couple of thigs to say:

1. TK, be glad that you have not been kicked out of this shop like you have at quite a few other bike shops.

2. TK, if you read your first post, please notice how you contradict yourself.

3. All you people that do not live in PTA or have not been to Biking Accessories yourself, grow up, visit the shop and form your OWN opinion, like grown-ups do.

Cheers.
O0 O0 O0


How to piss of a very large and loyal community,

Join there forum, thumb your nose at their rules and practices and then insult them as a group!

Wow I'm so glad you pointed us in the right direction we are so happy you could join us and share your knowledge with us, this makes it all so much better
We were just sitting here hoping for someone of your talents to come and point us in the right direction,


RIGHT!!!!!


Brett you need to take charge of this thing sooner rather than later, your "Friends" are doing much more harm than good for you here!







+1000
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Marnus on April 18, 2011, 07:49:16 pm
I completely agree.

The one thing that worries me though, is that all attacks from the foreign okes on TK have been personal, about him being a difficult customer etc.

Fact of the matter, even if he is, which I really don't care about, why has none of these foreign dudes, BB and JAFA and even perhaps Brett himself disputed the claims made by TK. That he paid for services that he DID NOT RECEIVE!!

Am I missing the point? He paid R810 for services, that were never performed, and no one from Brett's side has even attempted to claim the opposite?

So Brett, did, or did you not do the fucking job as was required and then paid R810 for? ???

In my mind, how difficult a customer, according to you, TK might be, you fucked him over, and that is what is going to deter future customers from your shop. Simple!

But if you did in fact do the job as you charged him for, then why not just come out and say that TK is a liar.

Or admit failure on your end as an owner and manager, kick that sorry, lying and stealing mech in the balls and do the right thing with TK and potentially dozens of customers from this forum.

About sums up the essence of the point  :thumleft:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BOER! on April 18, 2011, 08:08:33 pm
This three sides to a story is bullshit.  There is only one side to this story.  TK's version, which is backed up by photos.

So when BB and Jafa and these okes come on here, they are still not giving us a different version, but either defends Biking Accesories or attack TK a little bit more.

Listen fuck nuts.  You are questioning the Wilddog loyalty and intellegence. 

Next time I want your opinion, I will give it to you.  Fuck off and have a nice day.  :)
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: The TRANSPORTER on April 18, 2011, 08:23:49 pm
+1  ..

And i were a ba customer...long long ago when the service was still SHIT..looks like nothing have improved ... >:D >:D
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Tyre kicker on April 18, 2011, 08:47:20 pm
Hi. I am new but don't feel the need to introduce myself to anyone. Just like you wanna be "dawgs" stand together, so do we. The loyal, happy and more than pleased clients of Biking Accessories.

Truth be told i have a couple of thigs to say:

1. TK, be glad that you have not been kicked out of this shop like you have at quite a few other bike shops.

2. TK, if you read your first post, please notice how you contradict yourself.

3. All you people that do not live in PTA or have not been to Biking Accessories yourself, grow up, visit the shop and form your OWN opinion, like grown-ups do.

Cheers.
O0 O0 O0


As I said a couple of posts back I am almost sure whom you are hence I invited you to meet with me to which I am not at all surprised that you did not contact me or respond and now I am convinced that I in fact do know whom you are.

Changing your forum name from JAFA was quite imminent  and obvious given the fact that other forum members could figure out your famous acronym which you so often use to describe people that you do not like or that annoy you. :o

This acronym being JAFA - "just another f@rking @rrshole". >:D >:D

It is just sad that you need to hide yourself by changing your forum name all the time.Why don't you just come out and  be the man that you want to be and face me directly under your real forum name.
I always maintain better the  >:D I know.

You are obviously trying to lure me out and and make an idiot of me on behalf of your business sidekick in order to pledge your support and also strengthen your business ties.

This does not portray my true spirit and character and you know that however I can't say the same for you as you chose to support your own interests.

PS.!!!! 1.As for your first point of accusing me of being thrown out of bike shops??? You  need to start frequenting more bike shops maybe then you will notice that there is infact more than one bike shop in Pretoria.  :-[ :-[ :-[

2.Contradiction? What contradiction?  ???

3.And having coffee and rusks with you will then qualify for a discount thereafter. :biggrin: :biggrin:

If you think that I intend to have this matter resolved with mudslinging, think again as you know that I am serious about this matter. :mwink:.

 
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Harry the Buffalo on April 18, 2011, 09:12:35 pm
And so the storie slowly unfolds >:D Dawgs for government :thumleft: :thumleft: :thumleft: :thumleft: :thumleft:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: 2StrokeDan on April 18, 2011, 09:17:15 pm
WOW!!!! Just saw in the BikeSA there's some nice workshop service discounts at Biking Accessories!! 2 fails in one sentence.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Marnus on April 18, 2011, 09:56:03 pm
WOW!!!! Just saw in the BikeSA there's some nice workshop service discounts at Biking Accessories!! 2 fails in one sentence.

I'm afraid it's only the service and the customer that are discounted if I look at the experiences with BA.

Nee wat... moet nog net omval en stink...
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: 2StrokeDan on April 18, 2011, 10:17:13 pm
BMW sells GS's to people who cannot ride, so does Yamaha, Ducati,etc. This is a different issue.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BeefQueen on April 18, 2011, 10:31:28 pm
shitty as it is though, the quad bike thing, it is still the parent's and law's responsibility to protect kids.

Biking Accessories never signed up to protect the youth from irresponsible parents.

Fuck, if it were me, I'd sell a KTM 990 to a two year old, if his parents were footing the bill and taking responsibility.

Don't care much for that.

But BA did sign up to provide service. The fact of this matter is that there is great dispute about the quality of their service.

In a service based industry, this is unacceptable.

I don't make the Wilddogs out to be a bunch of dose. Because every time good service is provided, there is a thread dedicated to excellent service and products and what not.

I've always found the opinion around here to valid and fair. If the consensus on service at BA was good, then TK's opinion would have been in dispute. But it is not, because it is rather commonly known that BA provides a very shitty quality service. And now it is out there. But now they crossed the line from useless to skelm. Fuckit, I'm out. Won't even change a tire there.

But blaming BA for a 10 year old's quad bike accident is a bit like blaming apartheid for AIDS IMO.

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: GlenInk on April 18, 2011, 10:43:39 pm
shitty as it is though, the quad bike thing, it is still the parent's and law's responsibility to protect kids.

Biking Accessories never signed up to protect the youth from irresponsible parents.

Fuck, if it were me, I'd sell a KTM 990 to a two year old, if his parents were footing the bill and taking responsibility.

Don't care much for that.

But BA did sign up to provide service. The fact of this matter is that there is great dispute about the quality of their service.

In a service based industry, this is unacceptable.

I don't make the Wilddogs out to be a bunch of dose. Because every time good service is provided, there is a thread dedicated to excellent service and products and what not.

I've always found the opinion around here to valid and fair. If the consensus on service at BA was good, then TK's opinion would have been in dispute. But it is not, because it is rather commonly known that BA provides a very shitty quality service. And now it is out there. But now they crossed the line from useless to skelm. Fuckit, I'm out. Won't even change a tire there.

But blaming BA for a 10 year old's quad bike accident is a bit like blaming apartheid for AIDS IMO.



No dispute, check the pics !  :deal:


Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BeefQueen on April 18, 2011, 10:47:44 pm
Granted, no dispute about his case.

But in general, their reputation for poor service has preceded them somewhat.  :pot:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: 2StrokeDan on April 18, 2011, 10:49:21 pm
But TC should have cleaned that airfilter before taking the quad for a service! :pot:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BeefQueen on April 18, 2011, 11:10:54 pm
ah... Always a good solution with you.  :pot:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: RobC on April 19, 2011, 08:27:25 am
There are no difficult/(insert slur of choice here) customers... only customers.
When I was still in retail we had one motto.
The customer is KING. :deal:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Snafu on April 19, 2011, 08:55:04 am
There are no difficult/(insert slur of choice here) customers... only customers.
When I was still in retail we had one motto.
The customer is KING. :deal:

Still is and always will be
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: luke on April 19, 2011, 09:42:23 am
I bet BB can do 220km/h on dirt  :pot:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 19, 2011, 09:44:34 am
But TC should have cleaned that airfilter before taking the quad for a service! :pot:


And changed the oil, cleaned the carb, checked the tire pressure, washed the bike, checked brake fluid, yada, yada, yada,...
 >:D  >:D  >:D
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Watty on April 19, 2011, 10:25:12 am
Just to get a broader perspective about all the role players in this saga, I search for BA's website so as to be more informed about them I have never been to the shop.

Now, I found among other this page on their official website that is IMHO more than a bit presumptuous.  It is clearly stated that they are "South Africa's largest biking shop".  

Is this really true?  I can think of quite a few other biking shops that would like to challenge that statement .....

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 19, 2011, 10:30:00 am
http://www.vpike.com/?place=1212+Pretorius+street%2C+Pretoria%2C+ZA

I have seen bigger.......
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: kwassi on April 19, 2011, 10:31:32 am
But what is the criteria for the largest Bike Shop?

Turnover
Range of Products
Floor size

All of the above?

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: ETS on April 19, 2011, 10:45:57 am
The plot thickens.........
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: EtienneXplore on April 19, 2011, 11:23:23 am
http://www.vpike.com/?place=1212+Pretorius+street%2C+Pretoria%2C+ZA

I have seen bigger.......

Oi, that is not Biking Accessories's shop!!!

 :deal:

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Diesel & Dust on April 19, 2011, 11:26:08 am
They drew first blood :ricky: Stallone circa 1982. or therabouts :eek7:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 19, 2011, 11:31:38 am
http://www.vpike.com/?place=1212+Pretorius+street%2C+Pretoria%2C+ZA

I have seen bigger.......

Oi, that is not Biking Accessories's shop!!!

 :deal:


1212 Pretorius is the address on their website.....
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Veldbrand on April 19, 2011, 11:33:16 am
http://www.vpike.com/?place=1212+Pretorius+street%2C+Pretoria%2C+ZA

I have seen bigger.......

Oi, that is not Biking Accessories's shop!!!

 :deal:


1212 Pretorius is the address on their website.....
It's the even smaller shop to the right if you pan with the KTM stickers on...
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: EtienneXplore on April 19, 2011, 11:59:54 am
http://www.vpike.com/?place=1212+Pretorius+street%2C+Pretoria%2C+ZA

I have seen bigger.......

Oi, that is not Biking Accessories's shop!!!

 :deal:


1212 Pretorius is the address on their website.....
It's the even smaller shop to the right if you pan with the KTM stickers on...

Here it is, click the link:

http://maps.google.co.za/maps?hl=en&ie=UTF8&ll=-25.744303,28.240635&spn=0,0.007274&z=18&layer=c&cbll=-25.74431,28.24053&panoid=XhDEQGnV3xmFJFv6-rmO2A&cbp=12,346.65,,0,-1.53


 :biggrin:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: dirtWarp on April 19, 2011, 12:22:30 pm
Can someone please take over the KTM dealership from these tossers guys?
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Grrrr.... on April 19, 2011, 12:30:19 pm
Jeez.... is this still dragging on?

Has he apologized yet....? I take it that would be NO otherwise this thread won't be this popular....

Maybe Steve 'Stofsuier' is a partner in this business. Seems like the okes up north like throwing money/tickets into the Jukskei river....
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: TheBear on April 19, 2011, 12:41:00 pm
I think you pooches owe MA big!  He has created the fastest and longest thread here in months!   :pot:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Grrrr.... on April 19, 2011, 12:41:25 pm
Carte Blanche: http://beta.mnet.co.za/carteblanche/Article.aspx?ID=4141

Chantal Rutter:

Biking Accessories is another well-known dealership in Pretoria and, although their sales representative suggested we invest in safety gear, he had no problem selling a 350cc quad to a ten-year-old, even though this bike also had a manufacturer's [no u/16] warning on it.

[Hidden camera] Man 1 (Biking Sales): 'No, that is American Law - here by us... I mean the lighties (laughs). It's not a law here. 'They' just wouldn't like it - the States... ja. It is just advisable - if something happens you can't sue the company or whatever.'


As long as they can make a sale, who cares if a kid is killed - cause you can't sue the company.......


Here I lay the blame squarely at the parents door.

From that article:

"Five years ago, CJ Richards was just 13 and wearing an open face helmet when he crashed his quad bike near Lydenburg. After the accident, CJ was rushed to hospital where the doctor who examined him, Ashraf Mohamed, made a shocking discovery..."


This is not the manufacturers, dealer, salesperson fault. It is the stupid parent's fault who allowed a 13 year old to ride a quad in the first place. He was wearing no gear with a open faced helmet on.....

If the parent is stupid enough sell him a full on racing quad for his spawn.... Good grief.  ::)

People should get licences to breed.... (me included).
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Avontier on April 19, 2011, 12:44:39 pm
This is getting really silly. Trying to dig around trying to find any sort of unrelated shit is really childish.  :xxbah:

I am biased though, as they've earned my trust, respect, and loyalty through many years of very good service from them.

The main issue here seems to be a clash of personalities, and not R810. Brett even took his Mechanic to TK's place after hours to have it resolved. That to me is a sign of commitment and a willingness to resolve the issue. What was actually said there, and the way in which it was said, only those that were present would know.

Surely Brett could've handled it way better. The (privately sent) email was a big mistake, and just the thing TK needed to rally up support. That being said, the way cheap shots are flying around would discourage him even more to enter this debate (or rather, this pukefest).
 
I suppose the smell of blood triggers many strange subconscious responses.

PS

I have only seen this thread now. I have not spoken to Brett or anyone else about this. I have also no personal interest in BA whatsoever.

I just think one should resist the urge to join the kangaroo court and public stoning. These are real people you're hurting with your keyboard.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 19, 2011, 12:56:42 pm
I have deleted my (unfair) unrelated post. 
But, how many "real" people have been done in by paying for services that have never been done.  Not only is it a financial loss, but the person concerned thinks that his bike has been serviced and rides with a sense of well being, not realising that the service was never done.  By the time the next service is due, the bike may have suffered real damage.

And if this means that some uncaring mechanic loses his job, well, too damn bad - he should do what the customer paid for.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: pieman on April 19, 2011, 01:00:54 pm
This is getting really silly. Trying to dig around trying to find any sort of unrelated shit is really childish.  :xxbah:

I am biased though, as they've earned my trust, respect, and loyalty through many years of very good service from them.

The main issue here seems to be a clash of personalities, and not R810. Brett even took his Mechanic to TK's place after hours to have it resolved. That to me is a sign of commitment and a willingness to resolve the issue. What was actually said there, and the way in which it was said, only those that were present would know.

Surely Brett could've handled it way better. The (privately sent) email was a big mistake, and just the thing TK needed to rally up support. That being said, the way cheap shots are flying around would discourage him even more to enter this debate (or rather, this pukefest).
 
I suppose the smell of blood triggers many strange subconscious responses.

PS

I have only seen this thread now. I have not spoken to Brett or anyone else about this. I have also no personal interest in BA whatsoever.

I just think one should resist the urge to join the kangaroo court and public stoning. These are real people you're hurting with your keyboard.


Avontier, I don't agree.  Yes, the mechie and Brett went to visit TK which is great, but the promise of calls etc were not kept.  What would YOU do if you pay R1000 for a service and nothing is done????  So WHAT if TK is difficult, he paid for a service.  Not doing the service, for me viewpoint, alludes to stealing as you are taking money for work that you promised to do but have not done (as shown if you look at the pics).

TK, some okes have mentioned the new Consumer Act.  Consider using it!!!!  It might just be a wake up call for the bike shops who give bikers substandard service.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Chairman Meow on April 19, 2011, 01:33:43 pm
I have followed this tread from the beginning and only up to Avontier's post I have now thought of adding my 2c.

I'm a building contractor by trade and if I had to look back at how far I have bend backwards to please and accommodate so called 'difficult customers' I can only laugh. TK's story checks out according to his photo's and BB's reply, but all this means shit!

Was does count is that there is up to date more than 4000 views on this topic. Although WD's are not the Alpha and Omega of bikers out there I'm sure his shop will survive this, as there are loads more bikers out there that does not know about it.

At least we are part of a forum community which through actions like this can sidestep dodgy dealers like this and for that I am really grateful. (and of course the fact that I live in CT and don't have to deal with them :biggrin:)
If there's one message to take from this it's that just like the praises of guys like Superfoxi,Dux,Runner, Topbox etc. have been highlighted, so too will bad service not be tolerated.
We South Africans are notoriously known for our tolerance and politeness when it comes to bad service where we opt to rather walk away and not say anything.
Well, I guess through post's like these the tides are turning and in this digital age the pen( or keyboard) is / if not more mightier than the sword after all.
Just like Ray from Cytech which we aaaallll lknow  (except for the unsuspecting overlander with wads of $'s) these guys will operate under the absurd illusion that there always be 'other customers' out there.

As far as any grain of sympathy goes towards people and businesses like BB's, Fuck'em!

In this tight economy independent agents/dealers/maccies etc out there have all the opportunity in the world to take over clients from the big ass dealerships that makes you pay through your ears because thy hold that golden 'warranty trump cards', so if they don't make the best of it...........it's their loss.

In any service or sales industry (in fact most industries) the CUSTOMER IS ALWAYS KING!!!  :deal:

any other compromise............go work for the goverment!   :dousing:  
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Beltzer on April 19, 2011, 03:30:50 pm
We went there once, their CC machine did not want to work, we had about R6k worth of kit on the table we wanted to buy. The girl behind the counter became very upset with us because their machine did not want to work. We left, never to return...

I went to Runners shop the other day and they had the same problem, he told a customer to do a internet transfer when he gets home. That may be a friend of his, but still made a impression on me. I will spend all my biking money there from now on.



Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Veldbrand on April 19, 2011, 03:40:42 pm
Had the same issue with the CC machine at Runners on Saturday.
Got the same line.
"Do an EFT when you get home"
The man hardly knows me!
I insisted and waited till the machine came on line again but not many okes will say something like that and I'll be back.
Just a totally different experience to what TK had you know where.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: EtienneXplore on April 19, 2011, 03:55:09 pm
Had the same issue with the CC machine at Runners on Saturday.
Got the same line.
"Do an EFT when you get home"
The man hardly knows me!
I insisted and waited till the machine came on line again but not many okes will say something like that and I'll be back.
Just a totally different experience to what TK had you know where.

Runner just tells you the machine is foooked, he has to pay 5% to the bank  :deal: :deal:  :imaposer:

Runner has no issue with me paying by EFT the next day or later the evening, but I know him and visit his shop often. This is a trust that he has with his clients that should not be broken by us clients. He takes a risk in doing that, but I will go back to his shop again and again and again.

 :thumleft:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Diesel & Dust on April 19, 2011, 04:00:56 pm
Can't wait to go up to Runners shop and relieve him of his goodies and his trust in humankind :patch:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Ganjora on April 19, 2011, 04:17:41 pm
Had the same issue with the CC machine at Runners on Saturday.
Got the same line.
"Do an EFT when you get home"
The man hardly knows me!
I insisted and waited till the machine came on line again but not many okes will say something like that and I'll be back.
Just a totally different experience to what TK had you know where.

he also has a fridge full of cold black label quarts,  you know... :mwink:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Veldbrand on April 19, 2011, 04:31:43 pm
Now that I wasn't aware of!!!
Bliksem, next time.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: GRIM on April 19, 2011, 04:35:32 pm
Can't wait to go up to Runners shop and relieve him of his goodies and his trust in humankind :patch:

Why do I get the feeling you'd be lining yourself up for an epic world of pain...  >:D
 :peepwall:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Aquatic on April 19, 2011, 04:46:03 pm
Can't wait to go up to Runners shop and relieve him of his goodies and his trust in humankind :patch:

Why do I get the feeling you'd be lining yourself up for an epic world of pain...  >:D
 :peepwall:
And printer cartridges
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Diesel & Dust on April 19, 2011, 04:52:57 pm
Can't wait to go up to Runners shop and relieve him of his goodies and his trust in humankind :patch:

Why do I get the feeling you'd be lining yourself up for an epic world of pain...  >:D
 :peepwall:
And printer cartridges
You wouldn't do that to a dog, would you O0
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: 2StrokeDan on April 19, 2011, 05:04:44 pm
This service is so pathetic and I see this sort of thing too often. Go back to the 1st post[the original story by TK] and notice how the mechanic wanted petrol from the client to clean the filter. Was this a client with less knowledge, that petrol-cleaned filter would have gone back into that quad WITHOUT filter oil and the engine would have been wrecked in no time.
AVOID THAT SHOP!!!!!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: pieman on April 19, 2011, 05:18:47 pm
This service is so pathetic and I see this sort of thing too often. Go back to the 1st post[the original story by TK] and notice how the mechanic wanted petrol from the client to clean the filter. Was this a client with less knowledge, that petrol-cleaned filter would have gone back into that quad WITHOUT filter oil and the engine would have been wrecked in no time.
AVOID THAT SHOP!!!!!

+1
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Brett on April 19, 2011, 06:31:20 pm
Let us get a few facts straight. This will be my first and last mail. Tyrekicker called and arranged to bring his two quads in for repair on Wednesday. He didnt pitch. He then arrived on Thursday saying he was in a hurry for them. He spoke to Jason, our mechanic. His exact instuctions were to get them both starting and running properly. He did not ask us to sevice them, we did not service them and we did not charge him for a service, thus no oil change and no filter clean. Bear in mind that the quads are Chinese 90cc Adly's of dubious quality, bought for about R3000 each. What he asked, we did, we got them both starting and running properly. If this fact is in dispute, we welcome the inspection of an independant professional. It has come to my attention that Tk and an associate spent some time attempting to fix the quads themselves, sadly unsuccessfully. When he expressed his dissatisfaction, I offered to collect the quads personally and rectify all problems, this he refused to allow, I told him that I would come to his house after work on Friday night and bring Jason along. This we duly did, Jason offered to fix anything he was unhappy with there. After some minor setting, Tk, with his not insignificant bulk, proceded to ride both quads up and down his street for about 20 minutes. Bearing in mind that these quads are designed to carry 30 kg kids, they performed admirably. He was still unhappy (there is no pleasing some people) I would have been happy to reduce the price on the job, but he demanded to only pay for the battery and 2 spare spark plugs, this is grossly unreasonable as will did work on them, and rectify the problems. We would like to encourage anal pratts not to support us. Far more worrying is the feeding frenzy that followed this incident. An attack one one dog is an attack on all. What are you, the Muscateers? To the induvidual that wants to take me for tea. Is this you personally, or do you want to enlist the support of some buddies? Call me asap on 0123427474, ask for Brett, with time and venue, Ill be coming alone.  Come on guys, grow up and get a life!!!!                 
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: GRUNT on April 19, 2011, 06:34:46 pm
 :laughing4: :laughing4: :laughing4: :laughing4:Talk about a lost oppurtunity!!!!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Pullaway on April 19, 2011, 06:41:56 pm
Suppose, maybe TK is those of the anal costumers, but why did you let this go so far Brett, you were here from the start, and instead of resolving this you did your bussiness some serious harm and only give your side now?
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Snafu on April 19, 2011, 06:50:33 pm
Suppose, maybe TK is those of the anal costumers, but why did you let this go so far Brett, you were here from the start, and instead of resolving this you did your bussiness some serious harm and only give your side now?

Yep, I smell something

Feeding frenzy? you aint see nothing yet. I suppose we are not grown up to do business with you.

An attack on one dog is an attack on all..... you bloody right mate!!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: dirtWarp on April 19, 2011, 06:50:34 pm
Call me an anal pratt but WTF happened to your enter key?
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: seajaykay on April 19, 2011, 06:55:24 pm
7de Laan se moer!!!!! The Brawn and the Breathless!!!!  over 4000 views!  (more than 100 by myself ) :happy1: :violent5:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Ronsard on April 19, 2011, 07:09:47 pm
 :argue: :amazon: :komet: :violent1: :violent5: :useless:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: pieman on April 19, 2011, 07:18:33 pm
Hey, Brett is alive! One or 2 quick remarks. If you have such a pro setup, couldn't u scan the job sheet where Tyre told you to get them going? O ja, and insinuaing that someone is fat (whether he is or not) is looking for shit. Finally, if you guys didn't do that much to the bikes then you're FUCKING expensive hey.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: SmokenFly on April 19, 2011, 07:28:08 pm
Brett a bit late to explain your side of the story  :laughing4:I have been following this thread and you have had ample opportunity to explain your side, this is a poor attempt on your behalf! If you feel you were in the right you should not have had an issue commenting early on in the thread....however it is normally a guilty party who keep quite for a long time.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Veldbrand on April 19, 2011, 08:15:56 pm
Nou ja toe, slaat my dood met 'n Huisgenoot!

If that is your idea of clearing the air Brett, you've failed grossly.
Looks more like a personal attack using insipid below the belt sarcastic tactics by referring to the fact that the man is overweight.
Pissoff with that shit boet.
What kind of nonsense is this referring to the quads as "Chinese 90cc Adly's of dubious quality, bought for about R3000 each"
So what? Are you judging him for the shit quality stuff he brings for you fix?
That's also no excuse not to get it right.
There's a lot of that shit standing for sale on your floor as I recall.
With your attitude you've just ensured that none of these "anal pratts" will support your concern.
You're right, an attack one one dog is an attack on all.
We have grown up and have got a few buck to spend but I for one will spend my money elsewhere.

So long.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Vaalseun on April 19, 2011, 09:19:04 pm
Mmm, very unpleasant incident. Unfortunately Brett shot himself in the foot. ...by the way, today is 1 year since the BP incident, and the CEO is no more.... think harder boet.... next time you may get it right.

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Rooies on April 19, 2011, 10:41:14 pm
Cheers Brett, its been emotional.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Marnus on April 19, 2011, 11:01:37 pm
Let us get a few facts straight. This will be my first and last mail. Tyrekicker called and arranged to bring his two quads in for repair on Wednesday. He didnt pitch. He then arrived on Thursday saying he was in a hurry for them. He spoke to Jason, our mechanic. His exact instuctions were to get them both starting and running properly. He did not ask us to sevice them, we did not service them and we did not charge him for a service, thus no oil change and no filter clean. Bear in mind that the quads are Chinese 90cc Adly's of dubious quality, bought for about R3000 each. What he asked, we did, we got them both starting and running properly. If this fact is in dispute, we welcome the inspection of an independant professional. It has come to my attention that Tk and an associate spent some time attempting to fix the quads themselves, sadly unsuccessfully. When he expressed his dissatisfaction, I offered to collect the quads personally and rectify all problems, this he refused to allow, I told him that I would come to his house after work on Friday night and bring Jason along. This we duly did, Jason offered to fix anything he was unhappy with there. After some minor setting, Tk, with his not insignificant bulk, proceded to ride both quads up and down his street for about 20 minutes. Bearing in mind that these quads are designed to carry 30 kg kids, they performed admirably. He was still unhappy (there is no pleasing some people) I would have been happy to reduce the price on the job, but he demanded to only pay for the battery and 2 spare spark plugs, this is grossly unreasonable as will did work on them, and rectify the problems. We would like to encourage anal pratts not to support us. Far more worrying is the feeding frenzy that followed this incident. An attack one one dog is an attack on all. What are you, the Muscateers? To the induvidual that wants to take me for tea. Is this you personally, or do you want to enlist the support of some buddies? Call me asap on 0123427474, ask for Brett, with time and venue, Ill be coming alone.  Come on guys, grow up and get a life!!!!                 

I just read selectively, ok?
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 20, 2011, 12:01:16 am
Brett, anal pratts are possible future customers, but not this one!  The customer is KING, whether you like it or not. 

Creating single logon aliases instead of a reasonably worded contradiction of Tyre Kicker's post, as soon as possible after his initial post would have had an impact on the forum members.  But you chose to keep quiet and get the aliases to talk about your wonderful service. 

And a threatening email???  What were you thinking?  You shot yourself in the foot.

Then you come with an aggressively worded post, 5 days later, slamming us for taking sides - what did you expect??  And, yes, we did see that you were looking at this post on the day it was initially posted - why not reply then?

Don't patronise the Wild Dogs, we are not idiots.

(BTW. We are grown up and the life I have does not include your company, which is likely the case for most of the WDs.)

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: TheBear on April 20, 2011, 05:56:52 am
are Chinese 90cc Adly's of dubious quality,

Although I enjoyed your response as it is always nice to see the other side of the pancake (no matter how flat you bake a pancake, it will always have two side), just a correction.  Adly quads are made in Taiwan by HerChee Industrial, not China and have a reputation for much better quality than Chinese cheapies.  They are, in fact, OEM suppliers of ArcticCat and Bombadier quads as well.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Diesel & Dust on April 20, 2011, 07:42:22 am
I must say, after that well thought out and well presented argument I am with Brett on this one :thumleft:






NOT :patch:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Ama ride ride on April 20, 2011, 07:59:41 am
are Chinese 90cc Adly's of dubious quality,

Although I enjoyed your response as it is always nice to see the other side of the pancake (no matter how flat you bake a pancake, it will always have two side), just a correction.  Adly quads are made in Taiwan by HerChee Industrial, not China and have a reputation for much better quality than Chinese cheapies.  They are, in fact, OEM suppliers of ArcticCat and Bombadier qoads as well.

Ouch :imaposer: :imaposer:

A workshop owner who dont know the product he works on....
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: pieman on April 20, 2011, 08:07:19 am
AMZ jou DORING!!!!  Nou hoef Brett nie meer te wonder wie die "anal pratt" is nie. Jy't nou net bewys dis hy.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: the_wes on April 20, 2011, 08:18:33 am
You shot yourself in the foot.

With a bazooka no less.

I have seen worse disputes than this resolved simply by the service provider in question coming to the table to make ammends. You've resorted to payground tactics. And you tell us to grow up and get a life?
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Jules on April 20, 2011, 08:28:30 am
This has turned into a perfect study of the Do's and Dont's of Internet Marketing and Customer Interaction,

I know that Brett could have gone from zero to Forum Hero in one simple post if all he did was reply to TK's post as soon as he saw it and said "Shit sorry dude, please bring the bikes around anytime to have them sorted out and send me your banking details and I will refund you, All I ask for is for you to give me another chance in the future to show that our service is top notch!"

Swallowing your pride and eating crow might be tough to do, but in business egos cause more shit than anything else.

Having to pander to one difficult customer would have netted you a lot more customers in the future.

But you chose to go the other way!




Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: ETS on April 20, 2011, 08:56:12 am
This has turned into a perfect study of the Do's and Dont's of Internet Marketing and Customer Interaction,

I know that Brett could have gone from zero to Forum Hero in one simple post if all he did was reply to TK's post as soon as he saw it and said "Shit sorry dude, please bring the bikes around anytime to have them sorted out and send me your banking details and I will refund you, All I ask for is for you to give me another chance in the future to show that our service is top notch!"

Swallowing your pride and eating crow might be tough to do, but in business egos cause more shit than anything else.

Having to pander to one difficult customer would have netted you a lot more customers in the future.

But you chose to go the other way!





+ 1000 000
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Einstein on April 20, 2011, 09:02:31 am
The money he took for services not delivered should rather be invested wisely... I've told a couple of non-dawgs about this already.. Word of mouth is a b*tch, but you don't tend to agree.. If your story is so legit, why didn't you reply to his email then - I'm sure TK would have included that in his post.. Instead you choose to threaten him only after you rediscovered Wilddogs site in your Favourites tab.. If you haven't seen by now, that most customers are difficult customers, you are obviously not all that involved in your own business! TK is not trying to destroy your livelyhood - You are doing a fantastic job yourself!!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 20, 2011, 09:11:25 am
This thread is like an itch that must be scratched.  Nearly 4800 views.  If we are all waiting for Brett to make amends, I think we are gonna be disappointed.....
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Grrrr.... on April 20, 2011, 09:28:48 am
http://www.youtube.com/v/Og7-6YubuS4?fs=1&hl=en_GB"

This has been better than anything SABC or even Mnet can come up with...

Look, I deal with customers everyday. They can be difficult at the best of times. We have one currently that is a PAIN IN THE ASS!!! But we have to....

(http://i573.photobucket.com/albums/ss172/Ged1Grrrr/img-set.jpg)



Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Pistol on April 20, 2011, 09:30:58 am
Customers - who needs them!!!!! :mwink:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Grrrr.... on April 20, 2011, 09:31:52 am
Customers - who needs them!!!!! :mwink:

You don't need them.

If you don't like eating....
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: TheBear on April 20, 2011, 10:19:36 am
For me, the sad part is, that chances are excellent that all this started due to a misunderstanding.  If I look at the cost, R1110 less R240 for the battery / 2 = R435 per quad.  We take the R60 for a spark plug from that, we are at R375 per quad.  Roughly the cost of 1 hour's labour.   I seriously doubt any biker will expect a complete and full service on a single cylinder machine (regardless of cc) for as little as R435. 

Misunderstandings can usually be cleared up, with reasonable ease, by negotiation and communication.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Stoetbul on April 20, 2011, 10:40:02 am
For me, the sad part is, that chances are excellent that all this started due to a misunderstanding.  If I look at the cost, R1110 less R240 for the battery / 2 = R435 per quad.  We take the R60 for a spark plug from that, we are at R375 per quad.  Roughly the cost of 1 hour's labour.   I seriously doubt any biker will expect a complete and full service on a single cylinder machine (regardless of cc) for as little as R435. 

Misunderstandings can usually be cleared up, with reasonable ease, by negotiation and communication.
:3some: :thumleft:
BUT. Mr Brett doesn't want to negotiate nor communicate. Instead he insults and call us childish! BAD man BAD!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Kola? on April 20, 2011, 10:57:40 am
I have a feeling we will not see an official WD invite to the closing down sale.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Soundboi on April 20, 2011, 10:59:23 am
I have a feeling we will not see an official WD invite to the closing down sale.
:laughing4: :laughing4: :laughing4:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Ama ride ride on April 20, 2011, 11:03:57 am
 I seriously doubt any biker will expect a complete and full service on a single cylinder machine (regardless of cc) for as little as R435. 

Dont 100% agree

Jonway serviced my scooter for R350 all incl. This is for the service incl oil and spark plug. And they did a full inspect as they saw 4 things that needed replacing. And I have the replaced parts in a bag. Also I was aware of the 4 things but I completely forgot to ask them to replace it.

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Provocateur on April 20, 2011, 11:11:04 am
Agree, the pamphlet distributors at the Grayston offramp have a full service (including plugs, oil and air filters) for R645 for a 4 cylinder car.  (I assume that the components are dubious quality Chinese ripoffs, much like some of the bikes at a certain Pretoria dealer).
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Clockwork Orange on April 20, 2011, 11:48:58 am
For me, the sad part is, that chances are excellent that all this started due to a misunderstanding.  If I look at the cost, R1110 less R240 for the battery / 2 = R435 per quad.  We take the R60 for a spark plug from that, we are at R375 per quad.  Roughly the cost of 1 hour's labour.   I seriously doubt any biker will expect a complete and full service on a single cylinder machine (regardless of cc) for as little as R435. 

Misunderstandings can usually be cleared up, with reasonable ease, by negotiation and communication.

I actually disagree. How long will it take to do an oil change and clean an air filter. Although in saying that I suppose one would need to include the oil cost in the invoice too. This is why it is critical to fill in a detailed job card as  well as provide a detailed invoice.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: TheBear on April 20, 2011, 11:55:32 am
[complete hijack]

To those gents who disagreed with me about the cost of a service.  If it is that cheap to have a bike serviced, why are we always complaining about the costs?

Anyway, the actual cost of a service was not the issue I mentioned and as such, really is moot.  Seems you guys are so angry with Brett that you would go at anyone, who in the smallest way, is perceived to say something that could be seen as not negative.  Ah well ....

[/hijack]
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Jules on April 20, 2011, 12:37:01 pm
[complete hijack]

To those gents who disagreed with me about the cost of a service.  If it is that cheap to have a bike serviced, why are we always complaining about the costs?

Anyway, the actual cost of a service was not the issue I mentioned and as such, really is moot.  Seems you guys are so angry with Brett that you would go at anyone, who in the smallest way, is perceived to say something that could be seen as not negative.  Ah well ....

[/hijack]

No one is "going" at you!

This is a discussion forum, we are discussing things,
The reason this forum is so successful is that there are many varied opinions available here.

No attacks are being made on you its simply folks giving their opinions.

Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: DirtRebell on April 20, 2011, 02:20:57 pm
And whether it is enough for a service or not, is imo also not the point. They were instructed to look at the poor performance. And is the airfilter then not an obvious point to investigate for a possible cause for poor performance?
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: scalping on April 20, 2011, 04:09:44 pm
I agree, that should be parts of the service, but I also see that TK did clean the carb and said that the bikes were returned to him with the filter in the same state that they were when they were given to BA, if he was cleaning the carb (I asume for the performance problem) why did he not clean then?

Just asking!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: RobC on April 20, 2011, 04:16:47 pm
I agree, that should be parts of the service, but I also see that TK did clean the carb and said that the bikes were returned to him with the filter in the same state that they were when they were given to BA, if he was cleaning the carb (I asume for the performance problem) why did he not clean then?

Just asking!
Did you read his first posting thoroughly? Why should he clean em when he is going to have it done by the shop? :deal:
Your logic beats me... ::)
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: blauth on April 20, 2011, 05:01:35 pm


At this point Brett apologises again and asks me what do I want from him to resolve this and my reply to him was that he should go and think about it and let me know how he intends resolving this by Saturday 09April 2011. 


This was your mistake.
They should have fixed the quads then and there or you should have insisted on getting your money back..


We know they wouldn't have given his money back.....with retrobates like these, there is never a refund. I purchased a KTM640 from these clowns and it took them about four months and many irate phone calls to get the registration papers and licensing sorted out. Needless to say there was also lots of Bla Bla Bla excuses.

In my view, an air filter clean is a fundamental part of a service and not getting it cleaned is pathetic. I bet if you take your spark plug out, you will find that it hasn't been changed either.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Harry the Buffalo on April 20, 2011, 10:04:37 pm
 :patch: Next episode  please :peepwall:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Tyre kicker on April 20, 2011, 10:29:10 pm
Let us get a few facts straight. This will be my first and last mail. Tyrekicker called and arranged to bring his two quads in for repair on Wednesday. He didnt pitch. He then arrived on Thursday saying he was in a hurry for them. He spoke to Jason, our mechanic. His exact instuctions were to get them both starting and running properly. He did not ask us to sevice them, we did not service them and we did not charge him for a service, thus no oil change and no filter clean. Bear in mind that the quads are Chinese 90cc Adly's of dubious quality, bought for about R3000 each. What he asked, we did, we got them both starting and running properly. If this fact is in dispute, we welcome the inspection of an independant professional. It has come to my attention that Tk and an associate spent some time attempting to fix the quads themselves, sadly unsuccessfully. When he expressed his dissatisfaction, I offered to collect the quads personally and rectify all problems, this he refused to allow, I told him that I would come to his house after work on Friday night and bring Jason along. This we duly did, Jason offered to fix anything he was unhappy with there. After some minor setting, Tk, with his not insignificant bulk, proceded to ride both quads up and down his street for about 20 minutes. Bearing in mind that these quads are designed to carry 30 kg kids, they performed admirably. He was still unhappy (there is no pleasing some people) I would have been happy to reduce the price on the job, but he demanded to only pay for the battery and 2 spare spark plugs, this is grossly unreasonable as will did work on them, and rectify the problems. We would like to encourage anal pratts not to support us. Far more worrying is the feeding frenzy that followed this incident. An attack one one dog is an attack on all. What are you, the Muscateers? To the induvidual that wants to take me for tea. Is this you personally, or do you want to enlist the support of some buddies? Call me asap on 0123427474, ask for Brett, with time and venue, Ill be coming alone.  Come on guys, grow up and get a life!!!!                  

Brett. Your story does not gel. Tyre kicker did not call Jason on Wednesday, the person whom Tyre Kicker collected the quads from spoke to and arranged it with Jason whom agreed to do the job. Tyre kicker delivered the quads on Thursday because he collected them in Boksburg late Wednesday afternoon and could not make it to BA in time before closing hence he delivered it on Thursday. You are vehemently distorting the truth mate, will the previous owner respond and confirm that the quads both started and idled fine or shall I ask that all the other people that laid eyes on these quads to confirm that or can we post the for sale ad on Wilddog to humor the man please! ???
My request was SERVICE related not repair related EINSTEIN!! If you did not service them and did not clean anything what the f@ck did you do to them, oh wait I’ll tell you ZILCH,SQUAT,NADA!!!!!!!!!!!!!!!!!!!!!!!!!  :mwink:
As I mentioned before myself and a fellow dog cleaned the carburetor out on Wednesday evening, not attempting to fix anything as it was not broken in the first place but required a good cleaning and service.
Maybe you should be more specific like -TK expressed his dissatisfaction and then summoned me to his house to come and witness first hand the service and work that was allegedly carried out.
TK confronted Jason in front of his boss Brett whereby he admitted he screwed up by letting  as he called it “the black dudes clean the air filters”  but swore on his boss’s ham sandwich that he personally did all the rest of the work such as unclogging the exhaust too.  :biggrin:
Quads are Chinese? I think one of our forum members politely corrected you as to where they were made, their quality and who imported them but I guess you knew that seing that you are the oldest bike shop in Pretoria.   ;D :biggrin:

All I can say is your ambition exceeds your talent, and you certainly fail dismally at satisfying your customer needs as well as promoting good business ethics.  :(                
TK never even rode the bike that evening, your mechanic did.   :laughing4:

As for the not insignificant bulk, well I am sure with some good tyre kicking exercises I could move the world and make a significant difference however in your case the lack of honesty and integrity are permanent.  :thumleft: :thumleft:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Tweets on April 21, 2011, 09:11:18 am
I think this saga is now history. The quads are now sorted (elsewhere than BA) and have made the youngsters very happy. (Another thread)

Yes this  thread should now be history, Just that, to be remembered by all and yes , pass the word around, BA does not deserve any patronage.

Brett has said in his last "feeble" post that, that would be his last say!  So lets move on, but not forget.
 
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Stoetbul on April 21, 2011, 09:38:31 am
I think this saga is now history. The quads are now sorted (elsewhere than BA) and have made the youngsters very happy. (Another thread)

Yes this  thread should now be history, Just that, to be remembered by all and yes , pass the word around, BA does not deserve any patronage.

Brett has said in his last "feeble" post that, that would be his last say!  So lets move on, but not forget.
 
No man Tweets,lets let it hang for a while longer. Have read the man for BA's replies again and once more I get upset because it could have been me or anyone of us sitting with this mess. :3some: :thumleft:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Lew on April 21, 2011, 10:51:29 am
Guys all I can say from my side is that Tyre Kicker collected them from me on the wed afternoon and that we started and took both for a ride before loading them up,one was going 100% the other one was pulling with a little less power, but going fine, so not to disappoint the kids tyre kicker said he would love to have them serviced before delivery and I agreed.I even went as far as phoning my boss and organised another 500 rand off to com pansate for the service costs.We phoned a couple a form members with shops that was full and to busy and I got to Speak with Jason eventually not even knowing him, see i live in westrand and don;t really get to go to pta shops often,He was told about our scenario and that we needed the two quads checked and serviced, he said no problem bring them.Tyre Kicker loaded the scoots and off he went, unfortunately we spoke the following day and he told me his bad luck with the service and what happend and when i saw the post on wd I really believed the man!!!

So from my side I don;t think he got a bad deal for the two quads because he knew what he was buying and when I sell something I make sure the buyer knows what he is paying for , but what happend to the service with the proof of the pictures I think he got a raw deal from the bike shop!!!!
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BOER! on April 21, 2011, 12:08:49 pm
Guys all I can say from my side is that Tyre Kicker collected them from me on the wed afternoon and that we started and took both for a ride before loading them up,one was going 100% the other one was pulling with a little less power, but going fine, so not to disappoint the kids tyre kicker said he would love to have them serviced before delivery and I agreed.I even went as far as phoning my boss and organised another 500 rand off to com pansate for the service costs.We phoned a couple a form members with shops that was full and to busy and I got to Speak with Jason eventually not even knowing him, see i live in westrand and don;t really get to go to pta shops often,He was told about our scenario and that we needed the two quads checked and serviced, he said no problem bring them.Tyre Kicker loaded the scoots and off he went, unfortunately we spoke the following day and he told me his bad luck with the service and what happend and when i saw the post on wd I really believed the man!!!

So from my side I don;t think he got a bad deal for the two quads because he knew what he was buying and when I sell something I make sure the buyer knows what he is paying for , but what happend to the service with the proof of the pictures I think he got a raw deal from the bike shop!!!!


TX Lew. 

Seems to me your version is in line with what TK said in the first place.  I also never recalled TK ever moaning about the guy who he bought them from, but only about the crappy service and customer service from BA.

This puzzle was meant to be built by three year olds.  Brett will finish the puzzle in three years.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Tyre kicker on April 21, 2011, 11:47:02 pm
Guys all I can say from my side is that Tyre Kicker collected them from me on the wed afternoon and that we started and took both for a ride before loading them up,one was going 100% the other one was pulling with a little less power, but going fine, so not to disappoint the kids tyre kicker said he would love to have them serviced before delivery and I agreed.I even went as far as phoning my boss and organised another 500 rand off to com pansate for the service costs.We phoned a couple a form members with shops that was full and to busy and I got to Speak with Jason eventually not even knowing him, see i live in westrand and don;t really get to go to PTA shops often,He was told about our scenario and that we needed the two quads checked and serviced, he said no problem bring them.Tyre Kicker loaded the scoots and off he went, unfortunately we spoke the following day and he told me his bad luck with the service and what happend and when i saw the post on wd I really believed the man!!!

So from my side I don;t think he got a bad deal for the two quads because he knew what he was buying and when I sell something I make sure the buyer knows what he is paying for , but what happend to the service with the proof of the pictures I think he got a raw deal from the bike shop!!!!


Howzit Lew

Thanks for clearing the air and confirming what I have said all along and that is that these bikes stood for a long time and were hardly used but started first time every time, idled and pulled both you and I around in the yard when I came to view and collect them.How many people at your bussiness premises could even just confirm that?

Mr Brett van Bergen claims he had to sort them out and managed to get them going again !!!!!!!. ??? ??? ???He is now trying all the dumb tactics at the moment as things are catching up to him lately!! :-[ :-[

As you know I have been satisfied from the day I bought the bikes from you and hence never complained to you or about you and as I said to you before I really believe and maintain it was a good buy as Boer also rightfully posted. :thumleft:

The nephew is enjoying them tremendously and you have certainly helped make a young lad a very happy chappy, thanks mate I appreciate  it. :) :) :thumleft:
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: Lew on April 22, 2011, 07:42:29 am
Hi B, no problem mate, to be honest with you I was actually thinking that if the bike shop would like to get hold of me to confirm the history of the bikes they were more than welcome!!!!!!Like I said mate if I sell something the next owner will know what he buys.I really am glad the lads are having fun with them and hope they get many safe hours of riding out of them.

Like I said if you keep getting hassled buy the bike shop for telling stories call me and I will tell what I think of the whole scenario.

Have a happy Easter and safe driving to where ever you are going.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: 2StrokeDan on April 22, 2011, 07:58:57 am
Brett, your post #202 refers. You call this a feeding frenzy and how could it have been different with your initial very rude post and then a looooong silence? I realised from page 1 that you had to respond swiftly and with care. What I find weird is how you were never supposed to service the quads, yet your mechanic attempted to clean the air filter at the client's home. The instruction to you from the client, if only to get the quads running well, would have a CLEAN airfilter as a top priority. Please do not post anymore on this thread, I cannot endure the damage you are doing to your own business. Remember that Monty Python song; " Every client is sacred"?
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: BlueBull2007 on April 22, 2011, 10:28:32 pm
I cant believe how immature and disappointing Bret's responses to this have been.  ::)

I wont be going back.
Title: Re: Never Ever Again Thank You!!!!!!!!!!
Post by: michnus on April 22, 2011, 10:51:15 pm
This has gone on for too long now. Please settle this face to face or by what ever other means possible but not on WD's anymore.

the thread is locked.