Wild Dog Adventure Riding

General => General Bike Related Banter => Topic started by: Goose on March 28, 2012, 08:01:18 am

Title: Wicked Cycles Cape - unhappy.........????
Post by: Goose on March 28, 2012, 08:01:18 am
As you all know we're putting together my son's XT550.............  so last week we went riding around looking for a Rev Counter drive gear (hen's teeth) and ended up at Wicked Cycles to see whether they could perhaps assist.......... well they could not, however my son spotted a repro-Rev Counter the same as the XT's and as we needed a Rev counter, we decided to dip into the funds and buy the unit for R339.00 from Wicked.

Over the weekend a very kind soul donated a secondhand but fully functional Rev counter for the XT - nogal original part.....

On Monday, Dirk took the new unit and invoice back to Wicked to explain that he'd managed to find a seondhand unit and asked them whether they could please refund him for the new unit which was still in the packaging and unopened..........

They refused - telling him they'd already ordered new stock (sic - bullshit) and that he should sell it on Gumtree if he wanted his money back.......... :patch:  Not even willing to negotiate or offer voucher or other items in lieu...........   >:(

The kid works at Butlers FFS........ that's a huge chunk of his funds and whats more is that Startline actually supply and sell these Repro units which is where Wicked probably get's it from in the first place ..........................

Stuff them...........  will not support them again  :deal:

Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Pullaway on March 28, 2012, 08:21:10 am
Goose, I think it is a bit unfair of you to complain about this! From the dealers perspective you now expect them to sit with two of these items, as they already ordered another, and it definitely do not sound like fast moving stock. Maybe gumtree is not such a bad idea, as I would say it is a bit unfair of you, to expect the dealer to buy this item, he doesn't need from you.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: ahlbebuck on March 28, 2012, 08:22:05 am
If you're interested, pm me a list of spares you need and I will pass it on to a chap here in Nelspruit who has a large bike scrapyard where I have found some hens teeth before. No promises, but I know how hard it is to find old bike spares and any lead helps.  :thumleft:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Goose on March 28, 2012, 08:51:25 am
Goose, I think it is a bit unfair of you to complain about this! From the dealers perspective you now expect them to sit with two of these items, as they already ordered another, and it definitely do not sound like fast moving stock. Maybe gumtree is not such a bad idea, as I would say it is a bit unfair of you, to expect the dealer to buy this item, he doesn't need from you.


I doubt it's fast moving stock mate........  really - Startline has a heap in stock (checked when I went to buy a bunch of spares) - and I bet you that if we go and check in another week's time - that item will not have been replaced....?

I always thought it was about customer service...........  hell even if they offered an exchange for say a pair of gloves he would have been grateful...... 
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: The Rock on March 28, 2012, 08:58:04 am
Goose, I think it is a bit unfair of you to complain about this! From the dealers perspective you now expect them to sit with two of these items, as they already ordered another, and it definitely do not sound like fast moving stock. Maybe gumtree is not such a bad idea, as I would say it is a bit unfair of you, to expect the dealer to buy this item, he doesn't need from you.
kak man! dis net swak diens! punt!

ek laaik ook nie daai plek nie!

btw, ek het 2 maande terug hand guard by startline gekoop, dit oopgemaak en gepas op my bike. dit pas toe nie en toe sit ek dit terug in die plastiek houer en staple dit weer toe en vat dit terug en kry my geld terug - no problem.

toe gaan koop ek hand guards by adv rider - selfde storie - geen probleem!
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Pullaway on March 28, 2012, 09:00:29 am
Goose, I think it is a bit unfair of you to complain about this! From the dealers perspective you now expect them to sit with two of these items, as they already ordered another, and it definitely do not sound like fast moving stock. Maybe gumtree is not such a bad idea, as I would say it is a bit unfair of you, to expect the dealer to buy this item, he doesn't need from you.


I doubt it's fast moving stock mate........  really - Startline has a heap in stock (checked when I went to buy a bunch of spares) - and I bet you that if we go and check in another week's time - that item will not have been replaced....?

I always thought it was about customer service...........  hell even if they offered an exchange for say a pair of gloves he would have been grateful...... 
Sure, If you think it is fast moving stock  the dealer could probably do you a favour, just a bit harsh to expect the favour from them - remember, in reality the customer is very seldom right!
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: mr.i on March 28, 2012, 09:16:48 am
Goose, I think it is a bit unfair of you to complain about this! From the dealers perspective you now expect them to sit with two of these items, as they already ordered another, and it definitely do not sound like fast moving stock. Maybe gumtree is not such a bad idea, as I would say it is a bit unfair of you, to expect the dealer to buy this item, he doesn't need from you.


I doubt it's fast moving stock mate........  really - Startline has a heap in stock (checked when I went to buy a bunch of spares) - and I bet you that if we go and check in another week's time - that item will not have been replaced....?

I always thought it was about customer service...........  hell even if they offered an exchange for say a pair of gloves he would have been grateful...... 
Sure, If you think it is fast moving stock  the dealer could probably do you a favour, just a bit harsh to expect the favour from them - remember, in reality the customer is very seldom right!

this is just bad service  ....... by picking up the phone he could have cancelled his alleged reorder.

i think you can go back in 2 weeks and find that he doesn't stock that item anymore.

if you are a good customer at startline, maybe they will take it back .... sometimes happens.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: ClimbingTurtle on March 28, 2012, 09:27:14 am
Goose, I think it is a bit unfair of you to complain about this! From the dealers perspective you now expect them to sit with two of these items, as they already ordered another, and it definitely do not sound like fast moving stock. Maybe gumtree is not such a bad idea, as I would say it is a bit unfair of you, to expect the dealer to buy this item, he doesn't need from you.


I doubt it's fast moving stock mate........  really - Startline has a heap in stock (checked when I went to buy a bunch of spares) - and I bet you that if we go and check in another week's time - that item will not have been replaced....?

I always thought it was about customer service...........  hell even if they offered an exchange for say a pair of gloves he would have been grateful...... 
Sure, If you think it is fast moving stock  the dealer could probably do you a favour, just a bit harsh to expect the favour from them - remember, in reality the customer is very seldom right!

Conversly, if the company in question had been willing to negotiate - even a return fee or whatever, Goose would probably support them in the future. Sometimes the suppliers seem to forget that the customer supports them and it is in their interest to help the customer where possible. I understand the re-order system too though - and it could also be possible to cancel the re-order from the manufacturer if they had been inclined.....
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Eendstop on March 28, 2012, 09:34:31 am
Pullaway, how much of the stock in this loser business do you own? ;D :peepwall:

Seriously poor business decision made by them. They have already lost much more potential business through this already.

IMO  NOT the way to treat ANY customer, unless you're trying to commit commercial suicide, that is :deal:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Wayne on March 28, 2012, 09:42:17 am
Kak service. Let your wallet do the talking.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: edgy on March 28, 2012, 09:48:00 am
If you're interested, pm me a list of spares you need and I will pass it on to a chap here in Nelspruit who has a large bike scrapyard where I have found some hens teeth before. No promises, but I know how hard it is to find old bike spares and any lead helps.  :thumleft:
I would love to find the rear carrier rack for my `84 model XT600 Tenere!
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Aprilian on March 28, 2012, 10:02:09 am
In defense of Mo and Wicked Cycles- always had very good service and cooperation from them  :thumleft:. Peter, speak to Mo (not the other dude with a name that starts with Mo..... which I forget) and explain the situation- Im sure he will accomodate you. More often than not his prices come up trumps.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: cloudgazer on March 28, 2012, 10:04:54 am
Isn't there a clause in the CPA that allows you to return goods?
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: punisher on March 28, 2012, 10:11:28 am
take the goods back , and demand your money back ...... end of story .......  its the right thing to do  klaar
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Red Adventure on March 28, 2012, 10:18:39 am
Goose, I think it is a bit unfair of you to complain about this! From the dealers perspective you now expect them to sit with two of these items, as they already ordered another, and it definitely do not sound like fast moving stock. Maybe gumtree is not such a bad idea, as I would say it is a bit unfair of you, to expect the dealer to buy this item, he doesn't need from you.
kak man! dis net swak diens! punt!

ek laaik ook nie daai plek nie!

btw, ek het 2 maande terug hand guard by Startline gekoop, dit oopgemaak en gepas op my bike. dit pas toe nie en toe sit ek dit terug in die plastiek houer en staple dit weer toe en vat dit terug en kry my geld terug - no problem.

Same service from them more than once  :thumleft:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Fuzzy Muzzy on March 28, 2012, 10:22:05 am
Goose, give me the product and invoice, I will get your bucks back
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Hope on March 28, 2012, 10:25:27 am
Weet nie of dit by die besigheid ook die geval is nie, maar by baie besighede kry die verkoops persoon kommisie op sy verkope. Daarom sal hy dalk nie die produk terug neem nie, want dan verloor hy sy kommisie op die produk.  Gaan na die eienaar om dit terug te gee. Hy sal dalk meer inskiklik wees om dit terug te neem, as die verkoops personeel.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Pullaway on March 28, 2012, 10:28:07 am
Pullaway, how much of the stock in this loser business do you own? ;D :peepwall:

Seriously poor business decision made by them. They have already lost much more potential business through this already.

IMO  NOT the way to treat ANY customer, unless you're trying to commit commercial suicide, that is :deal:
No share there, don't even know them! :thumleft: I agree it is often good to bend over backwards for a customer, in the name of customer service. I totally disagree that a customer should start to expect these kind of favours from a business?
Too many favours, and to little straight honest business could also mean the end of a business! If the goods were correctly supplied and a customer wish to return it, for his own personal reasons, the business is under no obligation to take it back! Maybe this place see good customer service, as supplying new goods to all their customers (instead of goods that has been out of the shop - secondhand)?
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 28, 2012, 10:42:04 am
If the goods were correctly supplied and a customer wish to return it, for his own personal reasons, the business is under no obligation to take it back!
But a good businessman will do so if the product is not opened, he can ask a return fee though.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: adv on March 28, 2012, 10:42:59 am
Lol, MO says NO
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Fuzzy Muzzy on March 28, 2012, 11:14:26 am
Pullaway, how much of the stock in this loser business do you own? ;D :peepwall:

Seriously poor business decision made by them. They have already lost much more potential business through this already.

IMO  NOT the way to treat ANY customer, unless you're trying to commit commercial suicide, that is :deal:
No share there, don't even know them! :thumleft: I agree it is often good to bend over backwards for a customer, in the name of customer service. I totally disagree that a customer should start to expect these kind of favours from a business?
Too many favours, and to little straight honest business could also mean the end of a business! If the goods were correctly supplied and a customer wish to return it, for his own personal reasons, the business is under no obligation to take it back! Maybe this place see good customer service, as supplying new goods to all their customers (instead of goods that has been out of the shop - secondhand)?

I am not sure this is correct, the consumer protection act makes provision for goods to be returned to the supplier.The client may have just said he did'nt want it anymore but don't have that right ?.. or am I wrong?

Either way, ask Mo nicely and I am sure he will..
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Goose on March 28, 2012, 11:27:24 am
If the goods were correctly supplied and a customer wish to return it, for his own personal reasons, the business is under no obligation to take it back!
But a good businessman will do so if the product is not opened, he can ask a return fee though.


Agreed.......... and although it was only about a week (purchased on the previous Saturday) .......... I've always tried my very best to accomodate my clients.
What companies in SA seem to forget is that by treating your client's well.... would probably mean that that client will come back time and again.... and that client becomes your bread & butter.

Travel, distance etc is never a problem if there's good service and one feels at home............  I hope that by the products and service I've supplied to WD's that I have a fairly reasonable reputation....... and will always try to help and resolve issues even at my own expense... it's just good business sense!

Fuzzy.........  we'll chat mate - thanks for the offer....   :thumleft:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Adventurer on March 28, 2012, 11:54:30 am
Look at it from their point, you asked for a product, they helped you out, supplied something that will work, later you decided you don't need it anymore, for whatever reason, not that the item they supplied was faulty, so in essence they need not refund you. You are actually just asking them to do you a favour, they don't want to, their choice....

I understand where you are coming from, but if I supplied an item to somebody, the transaction is completed after he/she has paid, anything after that becomes a new transaction, where I have the choice to supply or not.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: ahlbebuck on March 28, 2012, 12:00:22 pm
If you're interested, pm me a list of spares you need and I will pass it on to a chap here in Nelspruit who has a large bike scrapyard where I have found some hens teeth before. No promises, but I know how hard it is to find old bike spares and any lead helps.  :thumleft:
I would love to find the rear carrier rack for my `84 model XT600 Tenere!

You know, on second thought I will rather post the name and number of the guy here. Just now I get suckered into finding a longweight or diesel spark plugs!  :imaposer:

Anyone looking for weird spares contact: Willie at Farmer's Bike in Nelspruit. Cell: 083 707 2831.  :thumleft:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 28, 2012, 12:05:07 pm
Aha... Googled this gem! :deal:
http://www.getclosure.co.za/blog/2010/01/21/consumer-protection-act-series-10-right-to-return-goods/

"According to Chapter 2, Section 56, a consumer can return goods to a supplier within 6 months of their delivery, if the goods fail to satisfy the agreed standards and requirements (which state that the goods must be in good working order, free of defects etc Ė see Section 55 for details). This return must take place without penalty and at the supplierís risk and expense."

Having obtained a similar product at no cost or less cost constitutes failing to satisfy the agreed standards and requirements. :deal:

Seller beware! if the returned product is 100% re-salable you have to refund! :deal:

As I mentioned before, any shop that has any customer relations savvy will just grin and bear it, a happy customer is worth another 10. An unhappy customer can cost you 100 lost sales!

Yep, the new CPA is a bitch for shopkeepers but is not unreasonable to those that keep their side clean either.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Pullaway on March 28, 2012, 12:43:35 pm
One should distinguish between good customer service, and expecting favours( a bit of an African mentality). To me good service stops at: Friendly and efficient service at the right price; Sound technical advice on the product concerned. Good quality products. After that there is nothing wrong with asking favours, but expecting it! :eek7: And to run to a publike forum if you don't get your way! :eek7: :eek7: :eek7: :eek7: :eek7: :eek7: In the long run if some people don't expect more than just honest business, and good customer service  from a business, maybe things can get cheaper!
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: cloudgazer on March 28, 2012, 01:02:55 pm
One should distinguish between good customer service, and expecting favours( a bit of an African mentality). To me good service stops at: Friendly and efficient service at the right price; Sound technical advice on the product concerned. Good quality products. After that there is nothing wrong with asking favours, but expecting it! :eek7: And to run to a publike forum if you don't get your way! :eek7: :eek7: :eek7: :eek7: :eek7: :eek7: In the long run if some people don't expect more than just honest business, and good customer service  from a business, maybe things can get cheaper!

but goose is not asking for a favour.
he is well within his rights to return the goods whether the shopkeeper likes it or not.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Aquatic on March 28, 2012, 01:03:50 pm
Wicked would have made more money if they had said " Sorry can't refund you, but your are welcome to swap for something of same value or higher and just pay the difference! I can even give you a credit note that is valid for 6 months"
Chances are the kid loses the credit note(sorry Goose) and doesn't use it any way! They are up the sale and the stock, and the customer is unhappy, but not at them!

Dumbass move on their part. My 2c
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: ClimbingTurtle on March 28, 2012, 01:18:20 pm
Wicked would have made more money if they had said " Sorry can't refund you, but your are welcome to swap for something of same value or higher and just pay the difference! I can even give you a credit note that is valid for 6 months"
Chances are the kid loses the credit note(sorry Goose) and doesn't use it any way! They are up the sale and the stock, and the customer is unhappy, but not at them!


This is a reasonable solution imo, we do this all the time, and I have had this result from other suppliers (WOA Centurion) and I went back there willingly and many more times! By giving a Credit Slip, the supplier ensures the customers return - easy way to keep the client happy!
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 28, 2012, 01:36:18 pm
Wicked would have made more money if they had said " Sorry can't refund you, but your are welcome to swap for something of same value or higher and just pay the difference! I can even give you a credit note that is valid for 6 months"
Chances are the kid loses the credit note(sorry Goose) and doesn't use it any way! They are up the sale and the stock, and the customer is unhappy, but not at them!


This is a reasonable solution imo, we do this all the time, and I have had this result from other suppliers (WOA Centurion) and I went back there willingly and many more times! By giving a Credit Slip, the supplier ensures the customers return - easy way to keep the client happy!
I hear all the arguments but in fact the CPA is very clear, if the customer returns something in good order he is entitled to a full refund, even if originally he was happy with the product.
He is bringing it back because he does not need/want it anymore for some reason or another, i.e. he is no longer happy with what he bought... that is sufficient reason.
If however it is no longer in the original packing or otherwise would need costs to re sell the seller is entitled to ask a return fee.
It would pay shops to go and read the Act more carefully. :deal:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: J-dog on March 28, 2012, 01:41:39 pm
Aha... Googled this gem! :deal:
http://www.getclosure.co.za/blog/2010/01/21/consumer-protection-act-series-10-right-to-return-goods/

"According to Chapter 2, Section 56, a consumer can return goods to a supplier within 6 months of their delivery, if the goods fail to satisfy the agreed standards and requirements (which state that the goods must be in good working order, free of defects etc Ė see Section 55 for details). This return must take place without penalty and at the supplierís risk and expense."

Having obtained a similar product at no cost or less cost constitutes failing to satisfy the agreed standards and requirements. :deal:

Seller beware! if the returned product is 100% re-salable you have to refund! :deal:

As I mentioned before, any shop that has any customer relations savvy will just grin and bear it, a happy customer is worth another 10. An unhappy customer can cost you 100 lost sales!

Yep, the new CPA is a bitch for shopkeepers but is not unreasonable to those that keep their side clean either.

what a joke. If I buy a camera from Jules, then find that Warrick sells the same camera for R10 cheaper, 6 months later, because a new model came out, I have the right to return the un-used camera to Jules and he has to take it back because he didn't satisfy standards/requirements?????
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: cloudgazer on March 28, 2012, 01:43:06 pm
Aha... Googled this gem! :deal:
http://www.getclosure.co.za/blog/2010/01/21/consumer-protection-act-series-10-right-to-return-goods/

"According to Chapter 2, Section 56, a consumer can return goods to a supplier within 6 months of their delivery, if the goods fail to satisfy the agreed standards and requirements (which state that the goods must be in good working order, free of defects etc Ė see Section 55 for details). This return must take place without penalty and at the supplierís risk and expense."

Having obtained a similar product at no cost or less cost constitutes failing to satisfy the agreed standards and requirements. :deal:

Seller beware! if the returned product is 100% re-salable you have to refund! :deal:

As I mentioned before, any shop that has any customer relations savvy will just grin and bear it, a happy customer is worth another 10. An unhappy customer can cost you 100 lost sales!

Yep, the new CPA is a bitch for shopkeepers but is not unreasonable to those that keep their side clean either.

what a joke. If I buy a camera from Jules, then find that Warrick sells the same camera for R10 cheaper, 6 months later, because a new model came out, I have the right to return the un-used camera to Jules and he has to take it back because he didn't satisfy standards/requirements?????

Isn't there some other clause that takes into consideration buyer's remorse?
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Aquatic on March 28, 2012, 01:43:58 pm
Wicked would have made more money if they had said " Sorry can't refund you, but your are welcome to swap for something of same value or higher and just pay the difference! I can even give you a credit note that is valid for 6 months"
Chances are the kid loses the credit note(sorry Goose) and doesn't use it any way! They are up the sale and the stock, and the customer is unhappy, but not at them!


This is a reasonable solution imo, we do this all the time, and I have had this result from other suppliers (WOA Centurion) and I went back there willingly and many more times! By giving a Credit Slip, the supplier ensures the customers return - easy way to keep the client happy!
I hear all the arguments but in fact the CPA is very clear, if the customer returns something in good order he is entitled to a full refund, even if originally he was happy with the product.
He is bringing it back because he does not need/want it anymore for some reason or another, i.e. he is no longer happy with what he bought... that is sufficient reason.
If however it is no longer in the original packing or otherwise would need costs to re sell the seller is entitled to ask a return fee.
It would pay shops to go and read the Act more carefully. :deal:

I agree with you 100%
All I said was if they really wanted to screw the the customer over, let it be the customers fault!
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 28, 2012, 01:55:35 pm
what a joke. If I buy a camera from Jules, then find that Warrick sells the same camera for R10 cheaper, 6 months later, because a new model came out, I have the right to return the un-used camera to Jules and he has to take it back because he didn't satisfy standards/requirements?????
If it was the same model yes... and the caveat is unused in the sealed box. Otherwise the shop can say "take a hike" with good reason.
I believe the case in question is a valid refund return, especially as it was done within 10 days.

I for one am putting Wicked Cycles on my "do not shop there" list, right alongside good ole Ray's place. >:D
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Fuzzy Muzzy on March 28, 2012, 02:34:46 pm
I agree with the comment that suppliers and consumers should educate themselves on the CPA.. I checked and Goose is well within his rights legally to return the product.. this is not a favour, it is a right.

Also to all these okes who repair bikes ( as some may or may not know I own a bike workshop, well until I get bought out in a few months ) so I have been looking closely at the CPA.. do a complete fault find and detailed job card before you do any work, client must sign disclaimer on existing damage etc on bike, save yourselves.. educate.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Hope on March 28, 2012, 02:42:53 pm
Ek is glad nie 'n expert op die gebied nie, maar die verkoper het darem ook regte. Ek het al 2 cpa klagtes suksesvol afgeweer. En 'n goedkoper prys gee nie die verbruiker die reg om 'n artikel terug te bring nie. En indien jy wat ook al binne 6 maande terug neem ( praat nie van swak vakmanskap nie)  kan die verkoper huur vra van die koper vir die tydperk wat die item in sy sorg was.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 28, 2012, 02:44:08 pm
I agree with the comment that suppliers and consumers should educate themselves on the CPA.. I checked and Goose is well within his rights legally to return the product.. this is not a favour, it is a right.

Also to all these okes who repair bikes ( as some may or may not know I own a bike workshop, well until I get bought out in a few months ) so I have been looking closely at the CPA.. do a complete fault find and detailed job card before you do any work, client must sign disclaimer on existing damage etc on bike, save yourselves.. educate.

My boet is a motor mac. He also does a full check now. Only fits new parts too.
No more brake drum/disk skimming as he cannot give a 12 month warranty on that anymore.

He is doing a little less work now but has far fewer comebacks now too.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 28, 2012, 02:47:44 pm
Ek is glad nie 'n expert op die gebied nie, maar die verkoper het darem ook regte. Ek het al 2 cpa klagtes suksesvol afgeweer. En 'n goedkoper prys gee nie die verbruiker die reg om 'n artikel terug te bring nie. En indien jy wat ook al binne 6 maande terug neem ( praat nie van swak vakmanskap nie)  kan die verkoper huur vra van die koper vir die tydperk wat die item in sy sorg was.
Gaan lees meer op dan. Maak jouself 100% vertroud daarmee. Daar is wel tye wat 'n laer prys die verbruiker die reg gee om goedere terug te bring.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Fuzzy Muzzy on March 28, 2012, 02:54:27 pm
Just one last thing from me on this

I purchased long pants from Cape Union Mart a long time ago before this whole CPA thing.. I did not wear them for a few weeks as I lost a load of weight so they were now too big.

When I get the chance I went back to swap for a smaller size.. when I get there the product was on sale.. wow, 50% off.

Not only did they exchange it but because they gave me a credit at the original purchase price they gave me my new smaller size at the discount.. so I walked out with 2 pairs..

Now how many suppliers do thet

Kudios Cape Union Mart.

Mo @ wicked Cycles.. catch a wake up.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 28, 2012, 03:02:01 pm
Just one last thing from me on this

I purchased long pants from Cape Union Mart a long time ago before this whole CPA thing.. I did not wear them for a few weeks as I lost a load of weight so they were now too big.

When I get the chance I went back to swap for a smaller size.. when I get there the product was on sale.. wow, 50% off.

Not only did they exchange it but because they gave me a credit at the original purchase price they gave me my new smaller size at the discount.. so I walked out with 2 pairs..

Now how many suppliers do thet

Kudios Cape Union Mart.

Mo @ wicked Cycles.. catch a wake up.
That is customer satisfaction! :thumleft:
I have always had a good shopping experience from them as well, the only place I buy mohair blend hiking socks.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Hope on March 28, 2012, 03:16:45 pm
Ek is glad nie 'n expert op die gebied nie, maar die verkoper het darem ook regte. Ek het al 2 cpa klagtes suksesvol afgeweer. En 'n goedkoper prys gee nie die verbruiker die reg om 'n artikel terug te bring nie. En indien jy wat ook al binne 6 maande terug neem ( praat nie van swak vakmanskap nie)  kan die verkoper huur vra van die koper vir die tydperk wat die item in sy sorg was.
Gaan lees meer op dan. Maak jouself 100% vertroud daarmee. Daar is wel tye wat 'n laer prys die verbruiker die reg gee om goedere terug te bring.

Ek kan nie sien hoe dit kan toegepas word nie.
BV ek koop 'n huis vir R 7000 per vierkante meter. 4 maande later word my buurman se huis vir R 6000 per viekante meter op 'n bankrot veiling verkoop. Het ek dan nou die reg om my huis terug te gee vir die vorige eienaar omdat hy my te veel gevra het.

Of

Ek koop biltong in die mall vir R 190 / kg.  2 dae later ry ek by 'n biltong fabriek verby en sien hulle biltong is R 140/kg.   Kan ek nou die R190 /kg biltong terugneem?

Maak net nie vir my sin nie.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Pullaway on March 28, 2012, 03:27:27 pm
Ek is glad nie 'n expert op die gebied nie, maar die verkoper het darem ook regte. Ek het al 2 cpa klagtes suksesvol afgeweer. En 'n goedkoper prys gee nie die verbruiker die reg om 'n artikel terug te bring nie. En indien jy wat ook al binne 6 maande terug neem ( praat nie van swak vakmanskap nie)  kan die verkoper huur vra van die koper vir die tydperk wat die item in sy sorg was.
Gaan lees meer op dan. Maak jouself 100% vertroud daarmee. Daar is wel tye wat 'n laer prys die verbruiker die reg gee om goedere terug te bring.
RobC, daar mag dalk wel sulke gevalle wees, maar hierdie lyk nie vir my soos een nie. Daar moet darem bietjie sekerheid in besigheid ook wees?
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 28, 2012, 03:34:33 pm
RobC, daar mag dalk wel sulke gevalle wees, maar hierdie lyk nie vir my soos een nie. Daar moet darem bietjie sekerheid in besigheid ook wees?
Dit is hoekom verkaffers so ongelukkig is oor die wetgewing, dit is nie 'n 50/50 deal nie, meer soos 85/15 in die guns van die verbruiker.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: katana on March 28, 2012, 03:35:56 pm
Ek het Mo gevra om sy kant te gee en die link vir hom gestuur.  Hy het vlugtig vertel hy onthou hiervan en wou 'n handling charge vra?  Ek koop redelik by hom omdat hy naby my is.  Ek voel net dat ek ook soms buyers remorse kry of 'n beter produk erens sien, MAAR ek moet redelik wees en verantwoordelik wees vir my aksies - of ek reg was of verkeerd.  Goose, jy weet ek het baie lekker besigheid met jou gedoen en like jou stukkend so peace!
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 28, 2012, 03:38:15 pm
Ek is glad nie 'n expert op die gebied nie, maar die verkoper het darem ook regte. Ek het al 2 cpa klagtes suksesvol afgeweer. En 'n goedkoper prys gee nie die verbruiker die reg om 'n artikel terug te bring nie. En indien jy wat ook al binne 6 maande terug neem ( praat nie van swak vakmanskap nie)  kan die verkoper huur vra van die koper vir die tydperk wat die item in sy sorg was.
Gaan lees meer op dan. Maak jouself 100% vertroud daarmee. Daar is wel tye wat 'n laer prys die verbruiker die reg gee om goedere terug te bring.

Ek kan nie sien hoe dit kan toegepas word nie.
BV ek koop 'n huis vir R 7000 per vierkante meter. 4 maande later word my buurman se huis vir R 6000 per viekante meter op 'n bankrot veiling verkoop. Het ek dan nou die reg om my huis terug te gee vir die vorige eienaar omdat hy my te veel gevra het.

Of

Ek koop biltong in die mall vir R 190 / kg.  2 dae later ry ek by 'n biltong fabriek verby en sien hulle biltong is R 140/kg.   Kan ek nou die R190 /kg biltong terugneem?

Maak net nie vir my sin nie.
Gaan lees weer mooi dan sal jy agterkom waarop die CPA van toepassing is. Vir winkels is dit nag! Vir die ergste mislikepaliyteite is hulle vrygeskeld! :deal:
Die wetgewing is 'n my opienie glad nie teen die grondwet gemeet nie maar feitlik 'n cut and paste van Eurolande wetgewing. Maar dit is wet en mens moet jou vergewis daarvan veral as jy produkte en dienste lewer... anders hap dit jou op die stert. :mwink:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Hope on March 28, 2012, 03:49:05 pm
Ek is glad nie 'n expert op die gebied nie, maar die verkoper het darem ook regte. Ek het al 2 cpa klagtes suksesvol afgeweer. En 'n goedkoper prys gee nie die verbruiker die reg om 'n artikel terug te bring nie. En indien jy wat ook al binne 6 maande terug neem ( praat nie van swak vakmanskap nie)  kan die verkoper huur vra van die koper vir die tydperk wat die item in sy sorg was.
Gaan lees meer op dan. Maak jouself 100% vertroud daarmee. Daar is wel tye wat 'n laer prys die verbruiker die reg gee om goedere terug te bring.

Indien dit so is, kan die duurder plekke soos Woolworts mos maar hulle deure toemaak, want Shoprite se kos is mos nou baie goedkoper as hulle sin.  As daar een boer in die Karoo is wat sy vleis vir R 30 per kg verkoop, gaan geen ander plek wat duurder as hy is kan vleis verkoop sonder die risiko dat sy kliente die vleis terug bring nie.   Sorry Rob ek koop nie die een nie.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Adventurer on March 28, 2012, 03:52:23 pm
IMO some of you make more of this CPA than it is worth, in SA where the legal system is so farked up, how long do you think it would take, if ever, to get a court date for R400.00 odd rand, for a borderline case at best? The guy did not sell a faulty part, YOU decided you didn't want it any more....so therefore the CPA is being used because you changed your mind....over R400.00.....
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Hope on March 28, 2012, 03:57:17 pm
IMO some of you make more of this CPA than it is worth, in SA where the legal system is so farked up, how long do you think it would take, if ever, to get a court date for R400.00 odd rand, for a borderline case at best? The guy did not sell a faulty part, YOU decided you didn't want it any more....so therefore the CPA is being used because you changed your mind....over R400.00.....

Dit is my opinie ook, ek betaal eerder R3000 aan 'n prokureer as wat ek  R400 aan ''n klient betaal wat die CPA probeur gebruik en geen grondige rede het vir sy grief nie.

En hiermee verwys ek nie na die spesifieke geval nie.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 28, 2012, 04:01:49 pm
IMO some of you make more of this CPA than it is worth, in SA where the legal system is so farked up, how long do you think it would take, if ever, to get a court date for R400.00 odd rand, for a borderline case at best? The guy did not sell a faulty part, YOU decided you didn't want it any more....so therefore the CPA is being used because you changed your mind....over R400.00.....
Hear what you say but the law does not say the customer has to prove why he wants his money back in the case of a product returned in a resalable condition. The mere fact that he is demanding a refund is enough.
This of course does not apply for perishable goods... like I said... do as I did... rtfm. :mwink:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Hope on March 28, 2012, 04:05:00 pm
IMO some of you make more of this CPA than it is worth, in SA where the legal system is so farked up, how long do you think it would take, if ever, to get a court date for R400.00 odd rand, for a borderline case at best? The guy did not sell a faulty part, YOU decided you didn't want it any more....so therefore the CPA is being used because you changed your mind....over R400.00.....
Hear what you say but the law does not say the customer has to prove why he wants his money back in the case of a product returned in a resalable condition. The mere fact that he is demanding a refund is enough.
This of course does not apply for perishable goods... like I said... do as I did... rtfm. :mwink:

Dit waarna jy verwys moet binne 7 dae wees.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Adventurer on March 28, 2012, 04:08:04 pm
IMO some of you make more of this CPA than it is worth, in SA where the legal system is so farked up, how long do you think it would take, if ever, to get a court date for R400.00 odd rand, for a borderline case at best? The guy did not sell a faulty part, YOU decided you didn't want it any more....so therefore the CPA is being used because you changed your mind....over R400.00.....
Hear what you say but the law does not say the customer has to prove why he wants his money back in the case of a product returned in a resalable condition. The mere fact that he is demanding a refund is enough.
This of course does not apply for perishable goods... like I said... do as I did... rtfm. :mwink:

RTFM....the manual means fark all in this legally hamstrung country..
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 28, 2012, 04:09:05 pm

Dit waarna jy verwys moet binne 7 dae wees.
wat hier ook gebeur het?

Bottom line is dat die firma bietjie kras opgetree het na my mening, hulle het hulle beeld skade berokken en soos ek die CPA verstaan dit ook oortree. ::)
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: topbox on March 28, 2012, 04:09:36 pm
IMO some of you make more of this CPA than it is worth, in SA where the legal system is so farked up, how long do you think it would take, if ever, to get a court date for R400.00 odd rand, for a borderline case at best? The guy did not sell a faulty part, YOU decided you didn't want it any more....so therefore the CPA is being used because you changed your mind....over R400.00.....
Hear what you say but the law does not say the customer has to prove why he wants his money back in the case of a product returned in a resalable condition. The mere fact that he is demanding a refund is enough.
This of course does not apply for perishable goods... like I said... do as I did... rtfm. :mwink:
So you think you can buy a puncture repair kit and tire levers,
then take it back after a trip if you did'nt use it like cheap insurance.  :lamer:


Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Hope on March 28, 2012, 04:11:04 pm
IMO some of you make more of this CPA than it is worth, in SA where the legal system is so farked up, how long do you think it would take, if ever, to get a court date for R400.00 odd rand, for a borderline case at best? The guy did not sell a faulty part, YOU decided you didn't want it any more....so therefore the CPA is being used because you changed your mind....over R400.00.....
Hear what you say but the law does not say the customer has to prove why he wants his money back in the case of a product returned in a resalable condition. The mere fact that he is demanding a refund is enough.
This of course does not apply for perishable goods... like I said... do as I did... rtfm. :mwink:

RobC sÍ jy indien ek 'n nuwe Toyota koop en ek kry 1% kontant afslag. En net nadat ek die voertuig gekoop het, sÍ 'n ander handelaar vir my hy sou 3% afslag gegee het.  SÍ die CPA ek kan die voertuig wat ek gekoop het gaan terug gee?
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Hope on March 28, 2012, 04:16:27 pm
LET WEL MY ARGUMENT GAAN NIE OOR DIE GEVAL NIE, MY ARGUMENT GAAN OOR DIE STELLING WAT HIER GEMAAK IS DAT JY IETS KAN GAAN TERUG GEE AS JY OP 'N ANDER PLEK 'N BETER PRYS KRY.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 28, 2012, 04:17:05 pm
IMO some of you make more of this CPA than it is worth, in SA where the legal system is so farked up, how long do you think it would take, if ever, to get a court date for R400.00 odd rand, for a borderline case at best? The guy did not sell a faulty part, YOU decided you didn't want it any more....so therefore the CPA is being used because you changed your mind....over R400.00.....
Hear what you say but the law does not say the customer has to prove why he wants his money back in the case of a product returned in a resalable condition. The mere fact that he is demanding a refund is enough.
This of course does not apply for perishable goods... like I said... do as I did... rtfm. :mwink:
So you think you can buy a puncture repair kit and tire levers,
then take it back after a trip if you did'nt use it like cheap insurance.  :lamer:



From one of the CPA advisory sites;
3) Goods do not meet particular purpose.

In terms of s55(3) (read with s20)  of the CPA, if a consumer informs a supplier that the goods are being bought to fufill a particular purpose, and the suppliers advises that the goods will meet this particular purpose then:

    10 days after receiving the goods
    the consumer can return the goods if it is not suitable for the particular purpose
    the consumer can cancel without penalty, and
    the supplier is liable for the costs of returning the goods

 

It is important to note that despite the above, the consumer is not entitled to return goods for any of the above reasons (1)-(3)  if:

    for reasons of public health or  public regulation prohibits the return of those goods to a supplier once they have been supplied to a consumer, or
    after having been supplied to a consumer, the goods have been partially or entirely disassembled, altered, added or combined with other goods or property.


I am not saying this is cosher at all, I am just stating what the rights of the consumer are in such a case as mentioned at the start of the thread. :deal:
I feel for the shops, I think it is a bad deal to have to accept perfectly good stuff back but that is what the law says they have to do does it not? >:D :mwink:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Adventurer on March 28, 2012, 04:18:32 pm
IMO some of you make more of this CPA than it is worth, in SA where the legal system is so farked up, how long do you think it would take, if ever, to get a court date for R400.00 odd rand, for a borderline case at best? The guy did not sell a faulty part, YOU decided you didn't want it any more....so therefore the CPA is being used because you changed your mind....over R400.00.....
Hear what you say but the law does not say the customer has to prove why he wants his money back in the case of a product returned in a resalable condition. The mere fact that he is demanding a refund is enough.
This of course does not apply for perishable goods... like I said... do as I did... rtfm. :mwink:
So you think you can buy a puncture repair kit and tire levers,
then take it back after a trip if you did'nt use it like cheap insurance.  :lamer:




Eish....don't give these okes idea's..... :biggrin:
Next thing they'll fully bling their bikes, do a trip and want to return all the stuff... :biggrin:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 28, 2012, 04:19:58 pm
LET WEL MY ARGUMENT GAAN NIE OOR DIE GEVAL NIE, MY ARGUMENT GAAN OOR DIE STELLING WAT HIER GEMAAK IS DAT JY IETS KAN GAAN TERUG GEE AS JY OP 'N ANDER PLEK 'N BETER PRYS KRY.
Die customer kan net se hy soek dit nie meer nie, dit is dus nie eers nodig om te se dat plek Y dit teen 10% goedkoper verkoop nie.

Ek is verkeerd met die 6 maande, maar daar is gevalle waar dit ook sou tel.

Die CPA is 'n lang dokument maar 'n eienaar van 'n besigheid sal baat vind om dit 100% te kan voordra. >:D :mwink:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 28, 2012, 04:22:20 pm

Eish....don't give these okes idea's..... :biggrin:
Next thing they'll fully bling their bikes, do a trip and want to return all the stuff... :biggrin:
What I am trying to convey is the need for dealers/owners/staff of service providers and goods suppliers to know the CPA. The public out there is being told on TV and other media what their side of the story is, do you know yours? :mwink:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Hope on March 28, 2012, 04:22:43 pm
LET WEL MY ARGUMENT GAAN NIE OOR DIE GEVAL NIE, MY ARGUMENT GAAN OOR DIE STELLING WAT HIER GEMAAK IS DAT JY IETS KAN GAAN TERUG GEE AS JY OP 'N ANDER PLEK 'N BETER PRYS KRY.
Die customer kan net se hy soek dit nie meer nie, dit is dus nie eers nodig om te se dat plek Y dit teen 10% goedkoper verkoop nie.

Ek is verkeerd met die 6 maande, maar daar is gevalle waar dit ook sou tel.

Die CPA is 'n lang dokument maar 'n eienaar van 'n besigheid sal baat vind om dit 100% te kan voordra. >:D :mwink:

Verkeerd. Hy moet kan bewys dat hy onder 'n wanindruk gebring is deur die verkoopspersoneel, of dat die voertuig nie voldoen aan die spesifikasies nie
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 28, 2012, 04:25:17 pm
Verkeerd. Hy moet kan bewys dat hy onder 'n wanindruk gebring is deur die verkoopspersoneel, of dat die voertuig nie voldoen aan die spesifikasies nie
Ummm neee... lees my cut and paste... die ou kan net se "it does not meet my requirements", einde van die storie solank dit binne 10 dae gebeur en dit is nog 100% verpak. Maar nie vleis of huise nie. :mwink:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Hope on March 28, 2012, 04:27:52 pm
Verkeerd. Hy moet kan bewys dat hy onder 'n wanindruk gebring is deur die verkoopspersoneel, of dat die voertuig nie voldoen aan die spesifikasies nie
Ummm neee... lees my cut and paste... die ou kan net se "it does not meet my requirements", einde van die storie solank dit binne 10 dae gebeur en dit is nog 100% verpak. Maar nie vleis of huise nie. :mwink:

Nou maak ons vordering Die 100% verpakking sluit nou baie produkte uit :mwink: :thumleft:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Hope on March 28, 2012, 04:33:34 pm
Verkeerd. Hy moet kan bewys dat hy onder 'n wanindruk gebring is deur die verkoopspersoneel, of dat die voertuig nie voldoen aan die spesifikasies nie
Ummm neee... lees my cut and paste... die ou kan net se "it does not meet my requirements", einde van die storie solank dit binne 10 dae gebeur en dit is nog 100% verpak. Maar nie vleis of huise nie. :mwink:

Nou maak ons vordering Die 100% verpakking sluit nou baie produkte uit :mwink: :thumleft:

Ek het 3 weke terug 'n nuwe motor gekoop, en die agentskappe se dokumentasie wat jy teken voor jy 'n motor koop is al weer klaar die CPA wetgewing voor.  (Praat nie van in die geval van 'n swak produk nie)
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Hope on March 28, 2012, 05:56:07 pm
IMO some of you make more of this CPA than it is worth, in SA where the legal system is so farked up, how long do you think it would take, if ever, to get a court date for R400.00 odd rand, for a borderline case at best? The guy did not sell a faulty part, YOU decided you didn't want it any more....so therefore the CPA is being used because you changed your mind....over R400.00.....
Hear what you say but the law does not say the customer has to prove why he wants his money back in the case of a product returned in a resalable condition. The mere fact that he is demanding a refund is enough.
This of course does not apply for perishable goods... like I said... do as I did... rtfm. :mwink:
So you think you can buy a puncture repair kit and tire levers,
then take it back after a trip if you did'nt use it like cheap insurance.  :lamer:



From one of the CPA advisory sites;
[i]3) Goods do not meet particular purpose.

In terms of s55(3) (read with s20)  of the CPA, if a consumer informs a supplier that the goods are being bought to fufill a particular purpose, and the suppliers advises that the goods will meet this particular purpose then:

    10 days after receiving the goods
    the consumer can return the goods if it is not suitable for the particular purpose
    the consumer can cancel without penalty, and
    the supplier is liable for the costs of returning the goods

 

It is important to note that despite the above, the consumer is not entitled to return goods for any of the above reasons (1)-(3)  if:

    for reasons of public health or  public regulation prohibits the return of those goods to a supplier once they have been supplied to a consumer, or
    after having been supplied to a consumer, the goods have been partially or entirely disassembled, altered, added or combined with other goods or property.[/i]

I am not saying this is cosher at all, I am just stating what the rights of the consumer are in such a case as mentioned at the start of the thread. :deal:
I feel for the shops, I think it is a bad deal to have to accept perfectly good stuff back but that is what the law says they have to do does it not? >:D :mwink:
[/quote

]Verkeerd. Hy moet kan bewys dat hy onder 'n wanindruk gebring is deur die verkoopspersoneel, of dat die voertuig nie voldoen aan die spesifikasies nie
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Eish on March 28, 2012, 08:31:12 pm
In defense of Mo and Wicked Cycles- always had very good service and cooperation from them  :thumleft:. Peter, speak to Mo (not the other dude with a name that starts with Mo..... which I forget) and explain the situation- Im sure he will accomodate you. More often than not his prices come up trumps.
+1 always had good service from Mo
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Pullaway on March 28, 2012, 08:46:36 pm
"Goods do not meet particular purpose"
This would be if the client was brought under the wrong impression imho.
"Goods do not meet spesific specification" different story
"it does not meet my requirements" Is this also part of this silly act? Why  buy it in the first instance then?
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Carrol on March 28, 2012, 09:20:27 pm
Some things that you can never return for the same price:
A car
Maybe a computer
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: mr.i on March 28, 2012, 11:04:49 pm
Verkeerd. Hy moet kan bewys dat hy onder 'n wanindruk gebring is deur die verkoopspersoneel, of dat die voertuig nie voldoen aan die spesifikasies nie
Ummm neee... lees my cut and paste... die ou kan net se "it does not meet my requirements", einde van die storie solank dit binne 10 dae gebeur en dit is nog 100% verpak. Maar nie vleis of huise nie. :mwink:

Nou maak ons vordering Die 100% verpakking sluit nou baie produkte uit :mwink: :thumleft:j

the speedo sold still meets the requirement.

the requirement is that it works on the xt550. the buyer agreed and bought it. the shop never lied about the requirement being met.

the fact that the guy found another speedo doesn't alter the requirement of speedo bought from the shop.

i think there is a difference between 'requirement' and 'need' as in 'I don't need it anymore'

Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: immigrant on March 29, 2012, 12:09:49 am
Forget about the CPA, the law etc. etc.
The fact of the matter is this: This thread has been read almost 700 times. the feeling amongst the dogs are 50% in favour of Wicked, and 50% in favour of Goose's son. The 50% in favour of Wicked is people that already shop there, so Mo gains nothing. The 50% in favour of goose's son will not shop there anymore or will never shop there in the future. So in theory, Wicked lost thousands of rands in business and hundreds of thousands of rands in referrals because of a stupid little speedo that was still unused in original packaging.
So, what is the lesson all dealers should learn here? Treat your customer the way you like to be treated. The dealer wants MY money, and I will spend it where I want next time. as simple as that :thumleft:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Moondog on March 29, 2012, 02:19:17 am
The way that someone like Goose's son gets treated simply shows their business philosophy - Customer for the day or Customer for life - arguing the consumer act over R400 is a waste of time IMHO.

Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Vis Arend on March 29, 2012, 06:20:27 am
IMO the service at Wicked Cycles Cape is one sighted with no or little interest towards the consumer, which will cost them in the long run.

BUT

RobC, I think you got it wrong, that is if I read this part correct. 

From one of the CPA advisory sites;
[i]3) Goods do not meet particular purpose.

In terms of s55(3) (read with s20)  of the CPA, if a consumer informs a supplier that the goods are being bought to fufill a particular purpose, and the suppliers advises that the goods will meet this particular purpose then:

    10 days after receiving the goods
    the consumer can return the goods if it is not suitable for the particular purpose
    the consumer can cancel without penalty, and
    the supplier is liable for the costs of returning the goods

If I read the above extract, the supplier, in this case, is not at fault   8), but something that will cost them in the long run.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: RobC on March 29, 2012, 08:59:34 am
but something that will cost them in the long run.

Agreed. :thumleft:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: adv on March 31, 2012, 09:38:07 pm
Has this thing come to any resolutions or are we kicking the doors in and taking our money back?  :imaposer:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Alan on March 31, 2012, 10:08:03 pm
9 days ago, I walked in with the missus, tried on some ladies riding boots. They didn't have her size (6). I asked them to order a pair, as I have bought my two pairs of boots from Mo previously. Personally speaking, Mo seems cool, but it's the monkeys he's hired that are his loss. The guy said he'd get them down from JHB, should be here Monday past. I left him my business card, and left.
I called back Monday. "Oh sorry, the couriers stuffed up because of the Public Holiday last week, should be here tomorrow, we'll call you."

I'm still waiting, and NO, I won't call them back. ???

Alan
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Goose on April 01, 2012, 07:26:30 pm
Has this thing come to any resolutions or are we kicking the doors in and taking our money back?  :imaposer:


Not really - I normally live by the philosophy that I give someone a chance........... once............. if they don't come to the party out of their own then I will not give them a second chance if they try to resolve the issue simply to save face.

If I ask someone for a quote........ then I hope they give me their best service and price..... if they miss the bus and someone else will get the job based on better service and quote....... then don't come back to me to say you'll sharpen your pencil to get the job.

My son was adamant that he was told to sell the part on Gumtree........ no negotiation and he was not offered a refund less a handling fee as Mo alleges............ so now the issue becomes a "he says - she says" which I prefer not to stoop down to......

I will probably sell the Rev counter via Bid-or-buy and recoup some of the funds........... more important will be that the boots and helmet my son was eyeing at Wicked, will now be bought from Tracmac!
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Pullaway on April 01, 2012, 07:56:35 pm
Has this thing come to any resolutions or are we kicking the doors in and taking our money back?  :imaposer:


Not really - I normally live by the philosophy that I give someone a chance........... once............. if they don't come to the party out of their own then I will not give them a second chance if they try to resolve the issue simply to save face.

If I ask someone for a quote........ then I hope they give me their best service and price..... if they miss the bus and someone else will get the job based on better service and quote....... then don't come back to me to say you'll sharpen your pencil to get the job.

My son was adamant that he was told to sell the part on Gumtree........ no negotiation and he was not offered a refund less a handling fee as Mo alleges............ so now the issue becomes a "he says - she says" which I prefer not to stoop down to......

I will probably sell the Rev counter via Bid-or-buy and recoup some of the funds........... more important will be that the boots and helmet my son was eyeing at Wicked, will now be bought from Tracmac!
I know Woolworths has got a very good return policy (that is why I don't buy there - don't like second hand stuff at new prices) maybe you can source you bike spares there in future! :imaposer: Some people like this kind of store because of their own indecisiveness, but at the end of the day you pay for that!
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Sir Rat on April 01, 2012, 09:28:00 pm
You go out to buy a Rev Counter drive gear . You are perfectly happy to pay the R339.00.

Wow, to your luck you get given a Rev counter for free.  Wow!   Thumps up to that guy. :thumleft:

So you take the Rev Counter drive gear back. Wicked Cycles Cape don't want to take it back.  Yes not a good business decision by them from a customer's point. Did they make a mistake or did you?  No! No-one here is wrong and no-one made any mistakes.

You got lucky and thought maybe I can get even more lucky and get all my money back?

The way I see it is that you are scoring all the way here even if you get R200 back for the new Rev Counter drive gear. It will be R200 you are richer because of a kind act. You needed the rev-counter and had to spend money before the luck rev-counter came along..

Seeing that you chose to make this a public thing I then feel I can also have a public opinion on what you did.

I think it is in poor taste to come and shame Wicked Cycles Cape here before you even tried to go there and sort it with the owner. You where shown a very kind act and given a rev-counter, yet you chose to come here and shame others. What happened to paying forward, working things out, forgiveness, forwarding the kindness, taking responsibility for your own actions?  You bought it you where happy with it, there was no trick advertising and conning you into buying it. 


Wicked Cycles Cape was not as giving as the first person that gave the rev-counter so now they are no good?

When thinking about this forget about the CPA laws, your CPA rights, think about taking responsibility for your own actions.

Do they really deserve to be shamed?  :-\






Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: whitedelight on April 01, 2012, 10:23:32 pm
I have bought a lot of things through Mo over the years,and always had good service.He will go out of his way to source anything you need from any corner in the country.But ,and here it is,I only deal with Mo.
Find something you like,and if Mo can source it, he will and in most cases cheaper than anyone else.
In our business we clearly state that on certain non stock items we charge a handling fee,as we are from our suppliers.On custom made items we do not accept any returns,as it is made to the customers specifications,and of no value to us,our supplier or anyone else.We sometimes are way too lenient with returns,and it costs us.
Oh and by the way,The CPA is a toothless watchdog,very much like the NHBRC...
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: wrench on April 01, 2012, 10:57:21 pm
The more I read on this thread the more I realise my business could be in trouble, seems like the consumer has all the right
and the business seems to have very little if none at all. I was always under the impression that a business opens it's doors to
offer a service and turn a profit, which by the way is NOT a dirty word. If 80% of customers had to return products to Wicked
Cycles or any other business for that matter they would soon have to close their doors "Don't you think"???

When shops close down it is always such a "sad day", "bad economy" and all that other bullshit!! when the consumer has
a lot to do with the demise of businesses, especially in the motorcycle industry. There is also a huge bitch when shops don't
have stock of what you want when you want it and situations like these does not make that problem any better.
 Quite honestly I am tired of customers bullying businesses with the CPA and by the way, this forum must be the place I have
heard it most.

Pete this is not taking a dig at you, just ranting a bit. The letters CPA has been thrown in my direction often lately before the
job is even done.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Adventurer on April 02, 2012, 07:46:11 am
There is that saying 'the customer is always right', IMO the customer should never abuse that privilege....
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: lecap on April 02, 2012, 08:01:30 am
IMO some of you make more of this CPA than it is worth, in SA where the legal system is so farked up, how long do you think it would take, if ever, to get a court date for R400.00 odd rand, for a borderline case at best? The guy did not sell a faulty part, YOU decided you didn't want it any more....so therefore the CPA is being used because you changed your mind....over R400.00.....
Hear what you say but the law does not say the customer has to prove why he wants his money back in the case of a product returned in a resalable condition. The mere fact that he is demanding a refund is enough.
This of course does not apply for perishable goods... like I said... do as I did... rtfm. :mwink:
So you think you can buy a puncture repair kit and tire levers,
then take it back after a trip if you did'nt use it like cheap insurance.  :lamer:




Just what I thought :-\

My solution: "Just open the box quickly to check it's ok / and I show you how it works / how to fit it." :evil6:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: michnus on April 02, 2012, 08:08:55 am
nope Goose you are wrong here.  :biggrin:

most dealers will exchange or take back fast moving items like boots and clothes. But 100 year old bike clocks you can not expect of them to take back if you were happy with them at the time. They most propabpy had then for donkey years in the first place.
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Goose on April 02, 2012, 09:20:40 am
nope Goose you are wrong here.  :biggrin:

most dealers will exchange or take back fast moving items like boots and clothes. But 100 year old bike clocks you can not expect of them to take back if you were happy with them at the time. They most propabpy had then for donkey years in the first place.


Michnus - actually the clocks are not old, but a new aftermarket/Repro unit.........   :-\

Adventurer - I'm the first one to quote that saying of the customer is always right.......... however if he is unreasonable or shoves his toe over the line, then I will be the fist to cut it off.
I have never been unreasonable and try very hard to be ethical in whatever I do and whoever I do business with........



Pete this is not taking a dig at you, just ranting a bit. The letters CPA has been thrown in my direction often lately before the
job is even done.

No offense or dig taken at all......... you for one would know the way I deal........ when you offered to test all those bikes on the Dyno..... I refused and got everyone to contribute........ I believe in fair play and good service, which is something you've always done and in fact gone out of your way to give!


@ R-O-V Rat
NMate - have you read the original post here..........  my young, inexperienced son took the unit back and explained the whole issue with the unit........ HE was offered no solution or resolve other than selling the "new-unused-unopened" item on Gumtree. I bet you that if I went into the shop to reason things out - it would probably have been resolved.......... MY BITCH is that a youngster was stonewalled and was probably seen as an easy target.

I often buy goods from companies.......... in excess quantities and probably tools and stuff I will not need for a specific job...... why - simply to save me time so that "if" I need it for the job - I'll have it handy instead of constantly having to jump in the car and drive back to suppliers to get stuff I'd forgotten......... once the job's complete, I'll take all the new/unopened/excess goods back for a return or refund.

Why is this such a problem for so many?  ???

I have NEVER taken back or expected goods that have been specifically ordered for me to be refunded or credited.......... case-in-point is a lot of stuff I ordered from Fuzzy at Yamaha.............. nearly 70% of these items have been sourced elsewhere in the 2 weeks we waited for the goods to arrive......... in fact I could have requested some of the items be cancelled from the order, but did not as I thought it to be ethically wrong! (not that Yamaha would have a problem selling it later)

Had my son been offered an alternative - other goods in lieu of the value or even a handling charge - I would not have had a problem at all..............

In my opinion many companies need to wake up and they should decide whether they want a client that will give them long-term income or whether they have short-term goals for income.........?

I've had my say in the matter though and wished to vent my feelings with regard to the issue............ and for the soft-hearted... the title's been chaned too!
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: Adventurer on April 02, 2012, 09:25:05 am
This rev counter, is it electronic? If so, I'm looking for one to fit onto an XT660.....
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: michnus on April 02, 2012, 09:41:39 am
I mean it's for an old bike not?  :)

Suck it up, this time jy het kak gemaak, not their fault  :biggrin:
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: Goose on April 02, 2012, 09:44:29 am
This rev counter, is it electronic? If so, I'm looking for one to fit onto an XT660.....


Nope sorry K - it's the same unit as used on most of the DT's, XT550/600 etc


same as this one on the right for DT125/175  .  http://www.startline.co.za/tacho_speedo.html


Michnus - check the link above.......  generic new units mate.........

Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: Adventurer on April 02, 2012, 09:45:57 am
It's all very well to request your money back, but to rubbish this dealer because they refused may be a bit OTT, I don't know them at all, but from what other guys here say, they are very helpful.....
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: Sir Rat on April 02, 2012, 09:47:29 am
Reading whitedelights post it is interesting how people see things so very different.

To me this makes me think, is it the way the customer he/she handles themselves or is it the shop?  :-\
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: michnus on April 02, 2012, 09:50:09 am
yes,yes, but how many of those unit you possible think they can sell in a year for those old bikes?  ;)

Kom no, se maar jy is jammer en het die hoender se hol geruk omdat jy eerder bier wou koop met die 300RONT  :biggrin:
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: Adventurer on April 02, 2012, 09:57:03 am
This rev counter, is it electronic? If so, I'm looking for one to fit onto an XT660.....


Nope sorry K - it's the same unit as used on most of the DT's, XT550/600 etc


same as this one on the right for DT125/175  .  http://www.startline.co.za/tacho_speedo.html


Michnus - check the link above.......  generic new units mate.........



Pity, I would have taken it off your hands if it fitted an XT 660...
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: michnus on April 02, 2012, 10:08:24 am
yes,yes, but how many of those unit you possible think they can sell in a year for those old bikes?  ;)

Kom no, se maar jy is jammer en het die hoender se hol geruk omdat jy eerder bier wou koop met die 300RONT  :biggrin:
Title: Re: Wicked Cycles Cape - what Bullsh@t.........????
Post by: Red Adventure on April 02, 2012, 11:42:10 am
IMO some of you make more of this CPA than it is worth, in SA where the legal system is so farked up, how long do you think it would take, if ever, to get a court date for R400.00 odd rand, for a borderline case at best? The guy did not sell a faulty part, YOU decided you didn't want it any more....so therefore the CPA is being used because you changed your mind....over R400.00.....
Hear what you say but the law does not say the customer has to prove why he wants his money back in the case of a product returned in a resalable condition. The mere fact that he is demanding a refund is enough.
This of course does not apply for perishable goods... like I said... do as I did... rtfm. :mwink:
So you think you can buy a puncture repair kit and tire levers,
then take it back after a trip if you did'nt use it
like cheap insurance.  :lamer:

Have you got stock, I'll return them next Tuesday? :pot:
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: Andre.Bike on April 02, 2012, 12:42:51 pm
Bad service!!!
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: whitedelight on April 02, 2012, 01:42:14 pm
Bad service!!!

If this was a forum vendor we would be less likely to judge before hearing all sides of the story.We are all slating someone on a tale from one person(son) to the other(father).
I work in the retail industry ,and my opinion is the customer is king,but the customer is not always right.I cannot judge Goose's son or Goose on their account of the story,just like I cannot judge the vendor that is under review here.
But sometimes it is easier just to sit behind a keyboard and say bad service,maybe it was not.

I tend to do a lot of research on anything I would like to buy(in business too),so I like to think I am informed on the product in question,as well as the vendor I intend to use.Should there be any doubt about the purchase,I hold back until I am informed enough to go ahead with the transaction.
It is just shit luck if something better comes along after the transaction has taken place.I bought a Nuvi 215 for the missus a while back.The price was dropped from R1899-00 to R1499-00,to me the perceived saving warranted me buying the product.The next month the price had dropped a further R200-00,my bad luck.I had done a search and found the price I had paid was the best I could find at the time of buying,so some you win and some you lose.Shit happens....
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: badseed on April 02, 2012, 04:03:54 pm
I haven't read the whole thread but surely the law is they must refund you. Finished & kla.
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: Oshkosh on April 02, 2012, 05:02:22 pm
Bad service!!!

If this was a forum vendor we would be less likely to judge before hearing all sides of the story.We are all slating someone on a tale from one person(son) to the other(father).
I work in the retail industry ,and my opinion is the customer is king,but the customer is not always right.I cannot judge Goose's son or Goose on their account of the story,just like I cannot judge the vendor that is under review here.
But sometimes it is easier just to sit behind a keyboard and say bad service,maybe it was not.

I tend to do a lot of research on anything I would like to buy(in business too),so I like to think I am informed on the product in question,as well as the vendor I intend to use.Should there be any doubt about the purchase,I hold back until I am informed enough to go ahead with the transaction.
It is just shit luck if something better comes along after the transaction has taken place.I bought a Nuvi 215 for the missus a while back.The price was dropped from R1899-00 to R1499-00,to me the perceived saving warranted me buying the product.The next month the price had dropped a further R200-00,my bad luck.I had done a search and found the price I had paid was the best I could find at the time of buying,so some you win and some you lose.Shit happens....

+1000  :thumleft:
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: Trippple XC on April 02, 2012, 05:31:09 pm
I have not read the entire thread and i dont know how much Goose buys from the shop ?
If you spend plenty money with someone i think you can expect him to do a "favour" and return it and issue a refund.
If you spend minimal amount of money i believe the sale was concluded as you went to his premises and bought the item ,he helped you solve a problem and when the "game plan " changed on your side you then wanted a refund???

How can you define this as bad service?

Another aspect of this is it will teach your son the ability to learn from "lifes " mistakes and to learn how to negotiate and barter.

i dont think it is fair to then slate the company on line
My 2C worth.

Thanks for the good service Goose last time i ordered the Toobes from you
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: 2StrokeDan on April 02, 2012, 09:14:16 pm
No comment on the service, but who names a bike shop "Wicked cycles"? How wicked can any bike shop be nowadays? Comment Goose?
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: DirtyHarry on April 02, 2012, 09:41:02 pm
This is quite a wicked story :-\
There is no right or wrong in this case but common sense should prevail.
For instance, the bike shop could have offered a voucher in the value of the returned part to keep the customer happy.
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: Fuzzy Muzzy on April 02, 2012, 10:20:26 pm
No comment on the service, but who names a bike shop "Wicked cycles"? How wicked can any bike shop be nowadays? Comment Goose?

When you wail into a bike shop to look for decals but you cant get to them because they have decided to strip a bike right there on the floor.. Wicked does not come to mind, their clubhouse in Koeberg Rd does sell lekker cheap drinks and gooi fire every now and again !!
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: 2StrokeDan on April 02, 2012, 11:18:26 pm
If it is not wicked a candle is but only a waxform.
Title: Re: Wicked Cycles Cape - unhappy.........????
Post by: missinglink on April 05, 2012, 07:55:21 pm
Have had many dealings with Mo at Wicked and allways left happy. They have never "screwed"me over,this might just be a case of being over sensitive.

I personally will be pissed off if someone buys something of me and returns it because he found it cheaper 2 days later,if it was wrong or woudn't work,yes different scenario but return???????

a Lot of suppliers state on their invoice's "That parts correctly supplied will not be refunded." I bought a part for a clients Landrover(expensive!!!) ,it got here and he didn't want it any more. Coudn't return and client had to pay for part. Bad client service??? He thougt so but why did I had to carry loss for something he wanted? Allways see it out of their perspective as well.

I understand your frustration but I also understand their reasoning.