Wild Dog Adventure Riding

General => General Bike Related Banter => Topic started by: Icemann on May 08, 2012, 02:32:51 pm

Title: ***UPDATE* Issues: My new BMW G650GS SERTAO - TO BE REPLACED.. ***UPDATE***
Post by: Icemann on May 08, 2012, 02:32:51 pm
Well I promised you dogs a report on the new BMW Sertao......

http://www.wilddog.za.net/forum/index.php?topic=91029.0

I only had the bike a week when it started struggling to start when itís hot..... WTF?
I phone Donovan (Donford Stellenbosch) who I bought the bike from, explained....
Again after another week or so.... "It might be the decompression system" WTF?

Finally refused to start after about 2 months and 800 km - battery was buggered with all Struggles.
It also started leaking from the back shock reservoir - back shock buggered! WTF?

UPDATE 1: NEIL BERRY came to the rescue - New bike on its way!

UPDATE 2: My Sertao was replaced by Donford on 19/05! Brand spanking new!!!

Through this whole issue BMW Donford (Neil Berry) walked the EXTRA mile over and over!!
I have never seen so much commitment from a business to solve a problem!
THANKS Neil !!!!!!!


Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Grrrr.... on May 08, 2012, 02:35:14 pm
Well I promised you dogs a report on the new BMW Sertao......

I only had the bike a week when it started struggling to start when itís hot..... WTF?
I phone Donovan (Donford Stellenbosch) who I bought the bike from, explained.... no clear answer.
Again after another week or so.... "It might be the decompression system" WTF?

Finally refused to start after about 2 months and 800 km - battery was buggered with all the struggles.
Phoned Donford again..... "Bring her in, or call Road Side Assistance" Eeerh....
It also started leaking from the back shock reservoir - back shock buggered! WTF?

I took it to Donford 2 weeks ago - explained the problems again - Back shock was pap!!!! WTF?

Yesterday after no clear answers whether the shock will be replaced and when the camshaft replacement will be done (decompression problem) I really started to feel uneasy..... NO PROPER COMMUNICATION OR ANSWERS FROM DONFORD!!!

Had a call this morning from Service desk (not Donovan) that the repairs should be done in another 2 weeks!

At the moment I have a bad taste in my mouth!!!!






There. Highlighted all your problems.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: RobC on May 08, 2012, 02:39:06 pm
I would have asked for a NEW bike... at 800k it should not be giving that kind of trouble at all. >:D
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Icemann on May 08, 2012, 02:41:24 pm
I would have asked for a NEW bike... at 800k it should not be giving that kind of trouble at all. >:D

I did!! the answer was- Donovan: "The new one might have the same problem" WTF???!!
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: SlŠinte Mhaith on May 08, 2012, 02:41:35 pm
I would have asked for a NEW bike... at 800k it should not be giving that kind of trouble at all. >:D

+1

They can use that one as a demo model.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Fuzzy Muzzy on May 08, 2012, 02:42:16 pm
I am really sorry to hear of your problems, it makes me angry as that bike is flippin expensive.. that is crazy.

It would leave a bad taste in my mouth as well.

I don't think I agree with you Grrr, I know many people who have bought bikes from Donford Stellies and they are very happy, I did a lot of research when I was looking for a 1200GS ADV and I would have been happy buying from them based on what I found out.. this is not good news though, I would have expected more from any dealership.

No way I would walk out of there without a new bike
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Grrrr.... on May 08, 2012, 02:43:58 pm
I am really sorry to hear of your problems, it makes me angry as that bike is flippin expensive.. that is crazy.

It would leave a bad taste in my mouth as well.

I don't think I agree with you Grrr, I know many people who have bought bikes from Donford Stellies and they are very happy, I did a lot of research when I was looking for a 1200GS ADV and I would have been happy buying from them based on what I found out.. this is not good news though, I would have expected more from any dealership.

No way I would walk out of there without a new bike

Well then we agree to disagree.

Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: RobC on May 08, 2012, 02:44:29 pm
I would have asked for a NEW bike... at 800k it should not be giving that kind of trouble at all. >:D

I did!! the answer was- Donovan: "The new one might have the same problem" WTF???!!
Then you keep exchanging them until one works fine past the guarantee period. :deal: >:D
Very bad answer from the dealer...
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: NeilV on May 08, 2012, 02:45:49 pm
I don't think I agree with you Grrr, I know many people who have bought bikes from Donford Stellies and they are very happy...

+1
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Veldbrand on May 08, 2012, 02:46:08 pm
Ag nee man Ice, baie jammer om dit te lees.
Weet hulle dat hulle met Mr Dakar deal en hoeveel mense jou opinie oor die bikes respekteer?
Maak 'n moerse geraas!
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Kobus on May 08, 2012, 02:47:25 pm
New bike.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Derik on May 08, 2012, 02:53:09 pm
Build on aMonday, I would ask for a  bike swop
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Grrrr.... on May 08, 2012, 02:53:49 pm
I don't think I agree with you Grrr, I know many people who have bought bikes from Donford Stellies and they are very happy...

+1

Ok, so maybe the buying was painless but heaven help you when you need mechanical help.

Just ask Pote....

Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Icemann on May 08, 2012, 02:54:03 pm
Thanks for the support buddies!

Just phoned Neil (Dealer Prin.) Donford - I told him the honest thing to do is to give me a new bike.....

He promised to get back ASAP......
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: TeeJay on May 08, 2012, 03:05:15 pm
Sorry to hear about your troubles......well I was there about 10 years ago and was interested in a GS1200 - they promised to get back to me....after a few years of waiting (and some follow up calls from me) I kinda gave up.....they clearly didn't want to make a sale  :imaposer:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: domstes on May 08, 2012, 03:13:37 pm
Ouch man sorry to hear about that. That is really a k#k one.
They should just give you back your money. End of story.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: JK on May 08, 2012, 03:22:51 pm
New bike or your money back for sure
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Adventurer on May 08, 2012, 03:27:50 pm
I'm sure this is a once off....all the press bikes had more than 800km on the clock, and we rode them like we stole them, not one mechanical issue, shocks neither.....
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: 2StrokeDan on May 08, 2012, 03:34:04 pm
Make fire under their arses!!! If this is the same engine as the old Dakar[but it's not, is it?] this will be a once off, that old Rattex motor was really reliable. But now it is China.....
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: the_BOBNOB on May 08, 2012, 03:34:32 pm
have to agree that kind of issues on a brand new bike i smell lemon

push for a new bike - its just not on that have this kind of issues on something thats brand new period
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Adventurer on May 08, 2012, 03:39:27 pm
Make fire under their arses!!! If this is the same engine as the old Dakar[but it's not, is it?] this will be a once off, that old Rattex motor was really reliable. But now it is China.....

It is the same motor used in the X-Challenge.....
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: chickenbadger on May 08, 2012, 03:43:39 pm
This is such a pity. I was really looking at Donford to make my first purchase of a bike. I felt they were transparent and helpful.  :xxbah:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Battlestar on May 08, 2012, 04:00:10 pm
Make fire under their arses!!! If this is the same engine as the old Dakar[but it's not, is it?] this will be a once off, that old Rattex motor was really reliable. But now it is China.....

It is the same motor used in the X-Challenge.....
Rotax parts,Motor assembled in China by Loncin I think it is. I rode one on Saturday with 1600km and it was sweet.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: JacoM on May 08, 2012, 04:27:10 pm
OK, you have a hot start-issue and a leaking seal on suspension on a new bike? This is why there is a guarentee on the bike in my humble opinion. Let them replace / sort out the problem! This might be very minor issues.

The question might be asked should you expect the Salesman to deal with the Workshop issues, or the Workshop Manager to deal with the W/shop issues? This might clear up your frustration with the "service".

I would have made it clear to the Salesman that you are his client and he should communicate to the W/Hop manager what ever needs to be communicated.

I once purchased a 2nd hand bike from Donford (John Carr). There was quite a noise coming from the back brake. I took it back to John, who took the bike in, communicated to his W/shop Manager what ever was to be done. I never spoke to the workshop. Brakes were replaced on a 2nd hand bike - for free!
I have been dealing with Donord ever since.
All the best - I hope the bike is sorted soon!
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Trailrider on May 08, 2012, 04:28:19 pm
Give it back.

Stand on your rights in the Consumer bill.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Circlip on May 08, 2012, 04:45:56 pm
Bud I really hope they replace your bike with a new one, not in a month or two. sommer right now. You didnt spend alll that money to have a bike in a workshop before its 1000k srvice, weather they have good or bad service. NEW BIKE! NEW BIKE! NEW BIKE! or the money back in your account before the end of the week.  :deal: added  :dousing:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Buddy on May 08, 2012, 04:50:36 pm
There was a lot of noise about a certain XR650L, which Honda eventually replaced after a few weeks. BMW should be afforded the same opportunity. As stated then, every manufacturer has defects at some stage. Hopefully BMW does the right thing, like Honda did.  :deal:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Icemann on May 08, 2012, 04:54:00 pm
Neil Berry phoned me about an hour ago requesting me to write an email about my concerns... I did that.

He just phoned me now (2 minutes ago) informing me that BMW will either refund me or replace the bike!!!  :mwink:

I choose the new bike.... ethical thing to do!

Thanks to the DOGS that encouraged me to request that!!!   :thumleft: :3some:

Will let you know when.....
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: ktmmer on May 08, 2012, 04:56:51 pm
Now that is service.

The XR 650 L was a big song and dance . This is straight of the bat.

Well done!!
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: JMOL on May 08, 2012, 04:57:59 pm
Good one  :biggrin:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: WP on May 08, 2012, 04:59:12 pm
Excellent news!

I hope you enjoy the new bike and may you have countless km's on it without any problems!  :thumleft:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: JacoM on May 08, 2012, 05:00:09 pm
Mooi man! Sal darem graag wil weet wat dwaai fout op die "hot-start" was. Dit kon nie onbeduidend wees.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Icemann on May 08, 2012, 05:05:56 pm
Mooi man! Sal darem graag wil weet wat dwaai fout op die "hot-start" was. Dit kon nie onbeduidend wees.

Hulle se die de-kompressie valve is 1mm te kort.....
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: tau on May 08, 2012, 05:07:39 pm
Neil Berry phoned me about an hour ago requesting me to write an email about my concerns... I did that.

He just phoned me now (2 minutes ago) informing me that BMW will either refund me or replace the bike!!!  :mwink:

I choose the new bike.... ethical thing to do!

Thanks to the DOGS that encouraged me to request that!!!   :thumleft: :3some:

Will let you know when.....

Well done to Donford. I have always had great service from oom John Carr.

Glad you got sorted.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Mof on May 08, 2012, 05:11:05 pm
Nou moet julle darem een teruggee vir Donford. Ek dink dit sou regverdig gewees het om hulle die kans te gee om te fix, ek dink nie Iceman het die reg gehad op 'n nuwe fiets nie.




En julle moenie vir julle van Grrr laat opwerk nie, hy't net periods oor sy span op is vir relegasie.   :peepwall:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Grrrr.... on May 08, 2012, 05:13:05 pm
Nou moet julle darem een teruggee vir Donford. Ek dink dit sou regverdig gewees het om hulle die kans te gee om te fix, ek dink nie Iceman het die reg gehad op 'n nuwe fiets nie.




En julle moenie vir julle van Grrr laat opwerk nie, hy't net periods oor sy span op is vir relegasie.
  :peepwall:

 :imaposer:  :imaposer:  :imaposer:

EDIT: Nice een van Donford. Ek gee vir hulle die een....
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Sitvlak on May 08, 2012, 05:15:22 pm
Well done BMW
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Fuzzy Muzzy on May 08, 2012, 05:24:22 pm
I am really sorry to hear of your problems, it makes me angry as that bike is flippin expensive.. that is crazy.

It would leave a bad taste in my mouth as well.

I don't think I agree with you Grrr, I know many people who have bought bikes from Donford Stellies and they are very happy, I did a lot of research when I was looking for a 1200GS ADV and I would have been happy buying from them based on what I found out.. this is not good news though, I would have expected more from any dealership.

No way I would walk out of there without a new bike

Well then we agree to disagree.



Ba ha.. ok, agreed  :thumleft:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Pote on May 08, 2012, 05:25:39 pm
So was dit jou bike met die blou paw sticker op die screen  ;D daai Dakkie ek bedoel "SERTAO" kort net 'n 5L kannetjie petrol en 'n vuurhoutjie dan start hy sommer die eerste keer >:D
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Sparky on May 08, 2012, 05:31:31 pm
Nou moet julle darem een teruggee vir Donford. Ek dink dit sou regverdig gewees het om hulle die kans te gee om te fix, ek dink nie Iceman het die reg gehad op 'n nuwe fiets nie.




En julle moenie vir julle van Grrr laat opwerk nie, hy't net periods oor sy span op is vir relegasie.
  :peepwall:

 :imaposer:  :imaposer:  :imaposer:

EDIT: Nice een van Donford. Ek gee vir hulle die een....

Jy gee te gou in....

Ek is seker BMW SA het dit aanbeveel :pot:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: SuperDavexlv750r on May 08, 2012, 05:32:37 pm
Never thought I would say this - but it was handled far better and a lot quicker than Honda handled their xr650l problem.

SO WELL DONE TO BMW AND ESPECIALLY THE DEALER! :thumleft: :thumleft:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Goose on May 08, 2012, 05:34:05 pm
Good on Donford.......... THAT's what we expect as a client that spends a moerse amount of money on a product!

Well done for giving them the option to respond before pulling out the claws!   :thumleft:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Fudmucker on May 08, 2012, 05:35:30 pm
Now perhaps you could amend the title of your post...


...unless you still think that you made a huge mistake?  :deal:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: tau on May 08, 2012, 05:39:05 pm
Now perhaps you could amend the title of your post...


...unless you still think that you made a huge mistake?  :deal:

+1
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: DUSTRIDERS on May 08, 2012, 05:42:35 pm
Mooi man! Sal darem graag wil weet wat dwaai fout op die "hot-start" was. Dit kon nie onbeduidend wees.

Hulle se die de-kompressie valve is 1mm te kort.....
Ek hoop vir jou part die nuwe fiets se parte is almal die regte lengte. :deal:

Welldone Donford.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: 2StrokeDan on May 08, 2012, 05:52:15 pm
If I remember correctly, the XR650L was bought from a non-Honda dealer, and Honda SA stepped in and replaced it for the owner? Was this the case?
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Sandban(g)k on May 08, 2012, 05:59:12 pm
Well done Donford!!  :thumleft:

Bly om te hoor daar is nog plekke waar mens BMW kan ondersteun  :thumleft:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Manic on May 08, 2012, 06:05:32 pm
I would have asked for a NEW bike... at 800k it should not be giving that kind of trouble at all. >:D

I did!! the answer was- Donovan: "The new one might have the same problem" WTF???!!

get hold of BMW SA.

I wont settle for less than a BRANDNEW bike, end of story  >:D

***edit***
Sien jy het reggekom, nice  :thumleft:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: ChinaPete on May 08, 2012, 06:15:39 pm
Make fire under their arses!!! If this is the same engine as the old Dakar[but it's not, is it?] this will be a once off, that old Rattex motor was really reliable. But now it is China.....

The friggin Chinese, and BMW have just sat back and let them do their own thing with no QC or supervision. Silly Germans ???
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: dual on May 08, 2012, 06:22:13 pm
I'm glad you got sorted out, I had a problem with a noisy gearbox on the 1200gs, they gave me a 30 000 km warranty, but that was it
Please give feedback on the replacement  :ricky:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: the_BOBNOB on May 08, 2012, 06:28:27 pm
i'm glad they came to the party  :thumleft: :thumleft: :thumleft:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: ChinaPete on May 08, 2012, 06:51:54 pm
Good on them, it's always a big disappointment to have issues with a new bike or car. Let that be the benchmark for all dealerships.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: BlueBull2007 on May 08, 2012, 07:00:11 pm
Now perhaps you could amend the title of your post...


...unless you still think that you made a huge mistake?  :deal:

+1
+2
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: MINZI on May 08, 2012, 07:13:07 pm
Very good service from the dealer. :thumleft: Just ask them to replace the faulty parts before delivery. :pot: Everybody will remember a bad experience, but few will remember a good experience from a dealer.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Varadero on May 08, 2012, 07:45:09 pm
Well done Donford .... does the damaged bike now end up on the floor as a factory demo ???  >:D
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: MINZI on May 08, 2012, 07:53:07 pm
Well done Donford .... does the damaged bike now end up on the floor as a factory demo ???  >:D

I think they will sell it to the person that trade in a KTM... :pot: :peepwall:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Brakenjan on May 08, 2012, 07:56:59 pm
And that, ladies and gentlemen, is why I hold this brand in such high regard.

Big up to Donford!  :thumleft:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Grrrr.... on May 08, 2012, 08:08:22 pm
Now when you get your new bike go service it at Auto Atlantic.....  :peepwall:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: oo7 on May 08, 2012, 08:17:17 pm
And that, ladies and gentlemen, is why I hold this brand in such high regard.

Big up to Donford!  :thumleft:

Jou friggen brand pony!
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: tgg on May 08, 2012, 08:24:34 pm
some days my Life is also a Grrrr, but I tend not to make issues about it, so it turns out ok
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: MINZI on May 08, 2012, 08:26:25 pm
 :laughing4: :laughing4: :laughing4:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: JK on May 08, 2012, 08:28:42 pm
Well done Donford .... does the damaged bike now end up on the floor as a factory demo ???  >:D

I think they will sell it to the person that trade in a KTM... :pot: :peepwall:
Trying to make friends i see 8)
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Grrrr.... on May 08, 2012, 08:38:37 pm
some days my Life is also a Grrrr, but I tend not to make issues about it, so it turns out ok

If you want to feel what grrrr really feels like drop your bike at the above mentioned place to get fixed, wait for months, never get a call from them and when you finally lose it after months they matter of factly tell you that the bike has been ready for days now but because they don't phone you and you can't smell these things you sit like kiepie die karnallie waiting for a call that never happens and when you go fetch the bike they "overcharge" you on the excess but you pay because you are so g@tvol you just want to leave but then months later you get a warning in the post that you owe them sommer now more money because, well fuck knows.

So yes, fuck Donford.

EDIT: Love that!  :D

Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Grrrr.... on May 08, 2012, 08:41:05 pm
OK, does the forum have some new anti swearing software...?!

Because I sure as hell didn't write "kiepie die karnallie" in my original post.

 :imaposer:

Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: MINZI on May 08, 2012, 08:42:12 pm
Well done Donford .... does the damaged bike now end up on the floor as a factory demo ???  >:D

I think they will sell it to the person that trade in a KTM... :pot: :peepwall:
Trying to make friends i see 8)

Touchy, I see.... :pot:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Garfield on May 08, 2012, 08:43:32 pm
So they replace an almost new old bike with a new new old bike  :thumleft:

Just kidding, glad they are sorting it.

@ Dual, how do you hear 1200GS gearbox noise above the built in gearbox noise?

@ Grrrr...., net soos Lions supporters eintlik fokkol op rugby threads kan bydra nie kan XRL eienaars ook nie eintlik op bike threads bydra nie.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Grrrr.... on May 08, 2012, 08:48:03 pm
So they replace an almost new old bike with a new new old bike  :thumleft:

Just kidding, glad they are sorting it.

@ Dual, how do you hear 1200GS gearbox noise above the built in gearbox noise?

@ Grrrr...., net soos Lions supporters eintlik fokkol op rugby threads kan bydra nie kan XRL eienaars ook nie eintlik op bike threads bydra nie.

Ag shar-up jou BMW fanboi....  :)
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: MINZI on May 08, 2012, 08:51:37 pm
So they replace an almost new old bike with a new new old bike  :thumleft:

Just kidding, glad they are sorting it.

@ Dual, how do you hear 1200GS gearbox noise above the built in gearbox noise?

@ Grrrr...., net soos Lions supporters eintlik fokkol op rugby threads kan bydra nie kan XRL eienaars ook nie eintlik op bike threads bydra nie.

Ag shar-up jou BMW fanboi....  :)


Daars niks fout met die Lions nie! Hulle kan net nie games wen nie.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: whitedelight on May 08, 2012, 09:01:06 pm
Well done to Donford,diffused the issue quickly,just what any customer would want.... :thumleft:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: 2StrokeDan on May 08, 2012, 09:23:26 pm
Well frankly I cannot see what you BMW fans are rejoicing about, did the dealer have any option other than to replace or refund? Of course not. If this buyer got his BMW through a grey source, I can guarantee you that BMW would NOT have touched him. But Honda gave the XR-L rider a new bike, despite him buying it through non Honda SA sources. Now THIS is service and back-up!!!
What this highlights though, is that the prospective Sertao buyer must beware! R80 000 is very expensive, and this thread does it no favours.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: ahlbebuck on May 08, 2012, 09:34:39 pm
2SD I'm pretty sure that the new consumer act had more to do with both dealers replacing the bikes than we might think.... especially the Honda deal. Honda is far less customer orientated than BMW. As for the BMW case, I think that level of service is what is expected when you buy a BMW at the price you pay. I've had 7 Hondas in the past couple of years and 2 BM's, my own being second hand. Still the BM service was always top notch, no questions asked.

As far as Donford is concerned, I was shocked when they charged me 2,5 times the amount I regularly pay here in Nelspruit for a standard 10h service for my wife's 450. And I had to pay for coffee! Sacrilege!  >:D
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: tau on May 08, 2012, 09:38:37 pm
So they replace an almost new old bike with a new new old bike  :thumleft:

Just kidding, glad they are sorting it.

@ Dual, how do you hear 1200GS gearbox noise above the built in gearbox noise?

@ Grrrr...., net soos Lions supporters eintlik fokkol op rugby threads kan bydra nie kan XRL eienaars ook nie eintlik op bike threads bydra nie.
:imaposer: :imaposer:
Eina
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: oo7 on May 08, 2012, 09:39:56 pm
Well frankly I cannot see what you BMW fans are rejoicing about, did the dealer have any option other than to replace or refund? Of course not. If this buyer got his BMW through a grey source, I can guarantee you that BMW would NOT have touched him. But Honda gave the XR-L rider a new bike, despite him buying it through non Honda SA sources. Now THIS is service and back-up!!!
What this highlights though, is that the prospective Sertao buyer must beware! R80 000 is very expensive, and this thread does it no favours.

What make you so sure about that Oom Daan? I would imagine that BMW with their good service reputation would probably also have done the same, even just purely in an attempt to maintain that perception?
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: 2StrokeDan on May 08, 2012, 09:43:12 pm
Well, they sell you an "old" new bike, with same old inadequate suspension, leaking after a week, but for the princely sum of R80 000, whose perception are you referring to?
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: oo7 on May 08, 2012, 09:55:16 pm
Well, they sell you an "old" new bike, with same old inadequate suspension, leaking after a week, but for the princely sum of R80 000, whose perception are you referring to?

Oom Daan I was referring to your statement that BMW would not have done the same to a grey product similar to what Honda did, which I am not sure I agree with.

I was therefore not referring to the merits/ability of the "new" Dakkie, regardless of how bad it may be  :biggrin:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: badseed on May 08, 2012, 10:04:46 pm
Lets not confuse things here. John is a first class chap and would be an asset to any bike dealer or business ,but just because he is a great chap does not make the  Sertao a good bike. Yes and they had zero option to replace or refund because the law says so. If you have to have one of those old new bikes take the cash and look for a 2nd hand Dakar 650 or better still the x challenge.With the cash you have left over buy a new XR650L.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: 2StrokeDan on May 08, 2012, 10:24:48 pm
Well, they sell you an "old" new bike, with same old inadequate suspension, leaking after a week, but for the princely sum of R80 000, whose perception are you referring to?

Oom Daan I was referring to your statement that BMW would not have done the same to a grey product similar to what Honda did, which I am not sure I agree with.

I was therefore not referring to the merits/ability of the "new" Dakkie, regardless of how bad it may be  :biggrin:

007, it is well known how full of shit BMW is when it comes to the fitment of "non BMW approved gear", of course they would not help if you grey import that bike yourself, like Cheyenne Honda? did.
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: spokie on May 08, 2012, 10:57:11 pm
Icemann, wat die fok? Die agterste shock nogals... Ek hoop jy het darm vir Donovan vertel hoe jy daai X-Sertao oor al die hobbels in die dorp, gereeld hard genaai het en dat jy nooit gestaan het toe jy dit gedoen het nie... Seker nie, anders sou hulle jou ook 'n draadkar aangebied het.  ;D

Ek wonder ook... het jy soos Repelsteeltjie, daar in Donford, rond gespring toe hulle jou tune "The new one might have the same problem"  :laughing4:

Enjoy jou nuwe bike...  weer!


Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: ahlbebuck on May 09, 2012, 12:22:49 am
Icemann, wat die fok? Die agterste shock nogals... Ek hoop jy het darm vir Donovan vertel hoe jy daai X-Sertao oor al die hobbels in die dorp, gereeld hard genaai het en dat jy nooit gestaan het toe jy dit gedoen het nie... Seker nie, anders sou hulle jou ook 'n draadkar aangebied het.  ;D

Ek wonder ook... het jy soos Repelsteeltjie, daar in Donford, rond gespring toe hulle jou tune "The new one might have the same problem"  :laughing4:

Enjoy jou nuwe bike...  weer!




Spokie, daar is niks X aan die Sertao nie! Moenie die X-Challenge eers in dieselfde asem as daai over equipped, under powered, obscenely priced monstrosity noem nie!  >:D

Selfs die X se Durex agtershock hou langer!  :mwink:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: spokie on May 09, 2012, 06:52:01 am
Icemann, wat die fok? Die agterste shock nogals... Ek hoop jy het darm vir Donovan vertel hoe jy daai X-Sertao oor al die hobbels in die dorp, gereeld hard genaai het en dat jy nooit gestaan het toe jy dit gedoen het nie... Seker nie, anders sou hulle jou ook 'n draadkar aangebied het.  ;D

Ek wonder ook... het jy soos Repelsteeltjie, daar in Donford, rond gespring toe hulle jou tune "The new one might have the same problem"  :laughing4:

Enjoy jou nuwe bike...  weer!




Spokie, daar is niks X aan die Sertao nie! Moenie die X-Challenge eers in dieselfde asem as daai over equipped, under powered, obscenely priced monstrosity noem nie!  >:D

Selfs die X se Durex agtershock hou langer!  :mwink:

Hehehehe... ek bedoel "X" soos in has been, previous of nie meer nie (bv. X-girlfriend)... niks te doen met die X-Challenge nie.  :imaposer:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Dux on May 09, 2012, 08:23:31 am
But Honda gave the XR-L rider a new bike, despite him buying it through non Honda SA sources. Now THIS is service and back-up!!!


I speak under correction but what I understood about the XRL is that the bike was purchased from a non Honda dealer , BUT this dealer in turn obtained the bike from an official Honda dealer , so in actual fact Honda SA did import the bike , so they did actually have a responsibilty toward the client .
So although they did assist the client it was way too drawn out , the BMW issue was sorted within a day once the dealer principle had been made aware of the problem , that is the way these things should happen so I will happily complement BMW on their service .
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: RobC on May 09, 2012, 08:34:16 am
Now perhaps you could amend the title of your post...
Glad it was resolved as it should have been! :thumleft:
Also think the subject header needs updating as it does not reflect the real story.
Title: Re: Gefok: My new BMW G650GS SERTAO - TO BE REPLACED
Post by: Circlip on May 09, 2012, 09:31:30 am
Good on BM for making Ice happy again, thats service for you.
Title: Re: Gefok: My new BMW G650GS SERTAO - TO BE REPLACED
Post by: Berty77 on May 09, 2012, 09:55:07 am
I know I'm totally out of place, but: you should have bought a XT660Z.
Thanx for letting me share my opinion.
Title: Re: Gefok: My new BMW G650GS SERTAO - TO BE REPLACED
Post by: Dammetjies on May 09, 2012, 02:17:32 pm
Thumbs up for donford. Just received the news from them that they will replace my back shock for my 1200 ADV for free, but I must only pay for labour. Bike out of guarentee and 31 000km on the clock. 
Title: Re: Gefok: My new BMW G650GS SERTAO - TO BE REPLACED
Post by: blazes on May 09, 2012, 02:24:13 pm
Eishhhhhhhhhhhh J ek lees eers nou hierdie delemma  ??? ??? WTF --that was just plain -Baaaad Luck --maybe its a sign --Buy a Husky at your BMW dealer --sooooooon   ::)
Title: Re: Gefok: My new BMW G650GS SERTAO - TO BE REPLACED
Post by: DRAZIL on May 09, 2012, 04:02:13 pm
Thumbs up for donford. Just received the news from them that they will replace my back shock for my 1200 ADV for free, but I must only pay for labour. Bike out of guarentee and 31 000km on the clock. 
my previous GSAs back shock also leaked at 31k and was replaced by goodwill,seems this is a common fault.
Title: Re: Gefok: My new BMW G650GS SERTAO - TO BE REPLACED
Post by: Fuzzy Muzzy on May 09, 2012, 09:00:21 pm
Thumbs up for donford. Just received the news from them that they will replace my back shock for my 1200 ADV for free, but I must only pay for labour. Bike out of guarentee and 31 000km on the clock. 

Don't say that.. now Grrrr will have to give them that one as well..  :peepwall:
Title: Re: Gefok: My new BMW G650GS SERTAO - TO BE REPLACED
Post by: Grrrr.... on May 10, 2012, 01:43:57 pm
Thumbs up for donford. Just received the news from them that they will replace my back shock for my 1200 ADV for free, but I must only pay for labour. Bike out of guarentee and 31 000km on the clock. 

Don't say that.. now Grrrr will have to give them that one as well..  :peepwall:

The only thing I will give them is...

(http://i257.photobucket.com/albums/hh227/Game_Cube_Girl/GIF/tumblr_l0ujwkzBlh1qzaeks.gif)
Title: Re: Issues: My new BMW G650GS SERTAO - TO BE REPLACED
Post by: SuperDave (RIP) on May 10, 2012, 02:55:35 pm
Howzit Ysige man!

Bly hulle het jou 'n nuwe bike gegee...niks minder as reg nie!   :ricky:

Daai anner een was seker 'n Vrydag middag jobbie... :o

Baie geluk ook met die fiets...hy lyk vir my hoŽr as die ou Dakkies?

SBTW...myne het nou 42K op en alles gaan nog lekker!   :thumleft: :thumleft: :thumleft:
Title: Re: Issues: My new BMW G650GS SERTAO - TO BE REPLACED
Post by: Icemann on May 10, 2012, 05:03:15 pm
Howzit Ysige man!

Bly hulle het jou 'n nuwe bike gegee...niks minder as reg nie!   :ricky:

Daai anner een was seker 'n Vrydag middag jobbie... :o

Baie geluk ook met die fiets...hy lyk vir my hoŽr as die ou Dakkies?

SBTW...myne het nou 42K op en alles gaan nog lekker!   :thumleft: :thumleft: :thumleft:
:thumleft: :mwink:
Title: Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
Post by: Beserker on May 10, 2012, 08:48:21 pm
Well frankly I cannot see what you BMW fans are rejoicing about, did the dealer have any option other than to replace or refund? Of course not. If this buyer got his BMW through a grey source, I can guarantee you that BMW would NOT have touched him. But Honda gave the XR-L rider a new bike, despite him buying it through non Honda SA sources. Now THIS is service and back-up!!!
What this highlights though, is that the prospective Sertao buyer must beware! R80 000 is very expensive, and this thread does it no favours.

What make you so sure about that Oom Daan? I would imagine that BMW with their good service reputation would probably also have done the same, even just purely in an attempt to maintain that perception?

Not..there was this guy that bought a 650 from them (Donford) had it farkled to the hilt with Touratech goodies (I speak under correction, by Donford) and when the shit hit the fan, they told him to piss off.

I still went to have a look at the 650 "real" Dakar on their floor.

It is somewhere on the forum..check it out.
Title: Re: Issues: My new BMW G650GS SERTAO - TO BE REPLACED
Post by: spokie on May 13, 2012, 07:33:47 pm
Seems Icemann is not the only one who had this problem:
THE SERTAO HOT START ISSUE (A line that pitched up on a few forum threads I've read so far)

Example:
http://www.motorcyclenews.com/MCN/bikereviews/searchresults/Bike-Reviews/BMW/BMW-G650GS-2011-current/
Title: Re: Issues: My new BMW G650GS SERTAO - TO BE REPLACED
Post by: zacapa on May 13, 2012, 08:01:31 pm
Good to hear that Donford is replacing the bike with a new one. The only decent thing to do!
To put a different angle on this topic - I have been spannering on an older Loncin 200 scrambler
this weekend for a buddy of mine who knows nothing about bikes, just to get it on the road in a
semi safe and functioning way. Not good what i am seeing in terms of overall quality on the
Loncin at all. It's literally falling apart, rusting and perishing in all places. Motor seems to be good
though, its only done less than 7000km. Lets hope BMW did in fact address those quality issues
if it is now assembled by that same chinese manufacturer.
Having grown up in a family that has been riding BMW's for 3 generations i would run like hell
from any dealer who now due to economic factors has a BMW assembled in China. Just a
personal thing i guess.
Title: Re: ***UPDATE* Issues: My new BMW G650GS SERTAO - TO BE REPLACED.. ***UPDATE***
Post by: Icemann on May 21, 2012, 03:33:38 pm

UPDATE 2: My Sertao was replaced by Donford on 19/05! Brand spanking new!!!

Through this whole issue BMW Donford (Neil Berry) walked the EXTRA mile over and over!!
I have never seen so much commitment from a business to solve a problem!
THANKS Neil !!!!!!!

Title: Re: ***UPDATE* Issues: My new BMW G650GS SERTAO - TO BE REPLACED.. ***UPDATE***
Post by: Spore on May 21, 2012, 03:51:02 pm
Congratulations - to you and the dealership - and many happy, problem-free km's!! Enjoy!! Let us know how this bike's doing! :ricky:
Title: Re: ***UPDATE* Issues: My new BMW G650GS SERTAO - TO BE REPLACED.. ***UPDATE***
Post by: Fran on May 21, 2012, 05:01:12 pm
Baie geluk vir 'n 2de keer.
Dankie vir BMW vir voortreflike diens

PAS HOM OP DIE KEER!!!! :pot:
Title: Re: ***UPDATE* Issues: My new BMW G650GS SERTAO - TO BE REPLACED.. ***UPDATE***
Post by: ayefinch on May 21, 2012, 06:19:19 pm
Awesome news! Well done BMW and Neil! O0
Title: Re: ***UPDATE* Issues: My new BMW G650GS SERTAO - TO BE REPLACED.. ***UPDATE***
Post by: Snoekie on May 30, 2012, 08:57:15 pm
Hello Icemann, ek sien nou eers hierdie drama, wil jy miskien jou ou Dakar terug koop by my??  :biggrin: ;)  Sorry, not for sale  :deal:  :pot:

Baie bly vir jou jy is uitgesort.  But to be honest, I feel BMW had no choice but refund or new bike.  Simple as that.  Hats off to John Carr and Donovan at Donford, am sure they handled this situation in the best possible way  :thumleft:
Title: Re: ***UPDATE* Issues: My new BMW G650GS SERTAO - TO BE REPLACED.. ***UPDATE***
Post by: chickenbadger on June 13, 2012, 10:45:14 pm
i am off to Donford tomorrow to test the F800gs, F650gs and the Sertao, meeting the dealer principle at 13h00. Really happy to give them my business because of this.
Title: Re: ***UPDATE* Issues: My new BMW G650GS SERTAO - TO BE REPLACED.. ***UPDATE***
Post by: 2StrokeDan on June 13, 2012, 10:51:37 pm
Chickenbadger, also try Helderberg Yamaha. The best people, and of course so much value for your money. On a BMW you're a chicken, on the Yammie you could be a badger. :imaposer:
Title: Re: ***UPDATE* Issues: My new BMW G650GS SERTAO - TO BE REPLACED.. ***UPDATE***
Post by: chickenbadger on June 15, 2012, 04:24:04 pm
Chickenbadger, also try Helderberg Yamaha. The best people, and of course so much value for your money. On a BMW you're a chicken, on the Yammie you could be a badger. :imaposer:


 :laughing4: :laughing4: :laughing4:

A chicken in a badger perhaps?

I will give them a call. Jassis but that f800 is bleddy quick. I dont think the Sertao is for me, Ill have alook at the Yammie, I have heard great things, but there is something about that twin.