Hi All
Thanks for raising these points and without distracting from the issues raised let’s just cover the basics,
Glenn from Q4Q’s tries really hard to put a professional and enjoyable event together for a truly worthy cause, he approached us as no one else wanted to get involved from a support perspective primarily as the costs to send a service team is too high, then there are never enough spares to facilitate all the required repairs and the resources required means losing staff from the workshop which is a double loss as then the workshop efficiency suffers.
We spoke at length and decided the best alternative would be to encourage all riders to have their bikes checked prior to the event, as all that RAD would supply at the event would be running repairs like tubes, tyres, air filters etc with some basic generic accessories.
The costs from RAD’s perspective were in excess of R22 945, this takes into account the staff, the vehicle and travel... it excludes any stock, spares, damages or loss. We then spent R74 000 and some change on generic spares and accessories.
As far as the billing at the event was concerned the reality was that we would never recover the initial costs but had to be able to assist where possible and generally afterhours and late into the evening, the Fee of R350 was established as a fair onsite rate, all spares and accessories sold at the event weren’t marked up but were sold at Recommended Retail Prices.
Furthermore all KTM parts & accessories are priced from KTM Dealernet and fixed by KTM Austria, so when looking for a part on Dealernet be it from JHB, CT or Bloem the price is the same. KTM has done this to ensure a uniform pricing structure. RADMOTO still offers the biggest stock holding on KTM bikes, parts, Powerwear and accessories, we do not charge a premium for this stock availability.
With regards to the Fuel filter issue on the 990 Adv, the client requested that we cut and remove the inner fuel filter... this we would never do as it will surely create issues within the injectors and consequentially the motor down the line, so I do apologise for not acting as per the request but in the interest of safety we declined to butcher the filter.
As for the “Dutchmen” remarks I cannot apologise enough as this type of behaviour is unacceptable in any area, I have spoken to the team and the only recollection they have is of an Afrikaans gentleman who complained at length that they didn’t speak Afrikaans, he was fairly upset with them as a result. Unfortunately our Afrikaans mechanics were needed at the workshop.
The sad reality here is that any good that RAD achieved at this event is blurred by perceptions like these, Q4Q’s is a fund raising event and offers any rider a really awesome opportunity to travel the country with hundreds of fellow riders, memories are made and stories will last a lifetime, from our side we were proud to be associated with this event not only for the worthy cause but also for the disabled riders who battled through.
I welcome any form of constructive criticism as it highlights areas of improvement so please email me at
info@radmoto.co.za and I will address it, as far as Q4Q’s is concerned I'm sure that there are 1000 stories both good and bad and I would like to hear them all.
Thanks again for attending the event and for contributing to Q4Q’s.
Regards
Dave Griffin
Topic: RAD - Rip off or providing a service? (Read 10133 times)
