BMW ECO 2012 ripoff!!

[MINZI]

Name:   Red Rover
Posts:   2 (N/A per day)
Position:   Newbie
Date Registered:   Yesterday at 10:26:59 AM
Last Active:   Today at 09:03:14 AM

 

              Red Rover, I believe, is David de Bruyn fom BMW Clubs and he made the decision not to refund.

No, you are wrong, the terms and conditions did!

          I wish we could all hide behind terms and conditions. People make and enforce the terms and conditions, so people can make exeptions. I do, everyday of my life to help and accomodate clients. So, sadly, you are wrong.

[Buddy]

It's easy to hide behind T&C's

In the event of a family berevement and the places being filled, the right thing to do would be a refund

It's far better PR and shows heart.

 

[BennNevis]

Harsh call to apply the T&C in this particular case. Discretion could have been applied. 

[2StrokeDan]

Red Rover, come in, come in Red Rover. Roger out.

[Fudmucker]

Harsh call to apply the T&C in this particular case. Discretion could have been applied. 

When you apply a discretion you create a precedent and then everyone becomes a 'particular case'.
So who decides what is a worthy situation?
A spouse? A child? A blood relative? A pet?

Discretion is a slippery slope - particularly when you are confronted by a person who did NOT benefit from the exercise of that discretion. "You allowed him... why not me?"

[MINZI]

 Fudmucker, your reply is not even worthy to comment on. 2SD, 

[2StrokeDan]

Harsh call to apply the T&C in this particular case. Discretion could have been applied. 

When you apply a discretion you create a precedent and then everyone becomes a 'particular case'.
So who decides what is a worthy situation?
A spouse? A child? A blood relative? A pet?

Discretion is a slippery slope - particularly when you are confronted by a person who did NOT benefit from the exercise of that discretion. "You allowed him... why not me?"

Most areas on a BMW is a slippery slope.

[laurika]

I dislocated my elbow a month before the XT challenge - they gave me a full refund - I did not even have to ask.....THAT is how you promote your Brand!

[White Rhino]

I dislocated my elbow a month before the XT challenge - they gave me a full refund - I did not even have to ask.....THAT is how you promote your Brand!

With helmet hair like that, who wouldn't

[Fudmucker]

Fudmucker, your reply is not even worthy to comment on. 2SD,  

So why did you, Minzi? It is a delicate subject and best debated when emotions are not present.

2SD, your prejudice taints your logic, my friend.
Go enjoy your ride this weekend - clearly you are missing something in your life to make you smile.  

The point I was making is that a bereavement is a tragedy to the bereaved, not the event organisers.
While they may be empathetic, they do not make the decision to withdraw - the bereaved person withdraws.
The logistical implications of the withdrawal then become the organisers' problem.

If you don't attend the Currie Cup Final because of a bereavement you won't get a refund either, yet nobody is bitching about that?

(Being a bearer ticket, you can send a replacement, of course, but that is another subject entirely.)

[Fudmucker]

I dislocated my elbow a month before the XT challenge - they gave me a full refund - I did not even have to ask.....THAT is how you promote your Brand!

Sorry to hear of the injury.  Was the beer glass too heavy or was it too many of them?
Are you ok again?

Re the XT challenge - for perspective - how big was the event, what were the T+C's  and the cut-off date for cancellations?

[JonW]

Fudmucker, your reply is not even worthy to comment on. 2SD,  

So why did you, Minzi? It is a delicate subject and best debated when emotions are not present.

2SD, your prejudice taints your logic, my friend.
Go enjoy your ride this weekend - clearly you are missing something in your life to make you smile.  

The point I was making is that a bereavement is a tragedy to the bereaved, not the event organisers.
While they may be empathetic, they do not make the decision to withdraw - the bereaved person withdraws.
The logistical implications of the withdrawal then become the organisers' problem.

If you don't attend the Currie Cup Final because of a bereavement you won't get a refund either, yet nobody is bitching about that?

(Being a bearer ticket, you can send a replacement, of course, but that is another subject entirely.)

Ha ha, nice little edit there when you realized you had just shot holes through your argument 

[2StrokeDan]

Fudmucker, your reply is not even worthy to comment on. 2SD,  

So why did you, Minzi? It is a delicate subject and best debated when emotions are not present.

2SD, your prejudice taints your logic, my friend.
Go enjoy your ride this weekend - clearly you are missing something in your life to make you smile.  

The point I was making is that a bereavement is a tragedy to the bereaved, not the event organisers.
While they may be empathetic, they do not make the decision to withdraw - the bereaved person withdraws.
The logistical implications of the withdrawal then become the organisers' problem.

If you don't attend the Currie Cup Final because of a bereavement you won't get a refund either, yet nobody is bitching about that?

(Being a bearer ticket, you can send a replacement, of course, but that is another subject entirely.)

No prejudice here Fudmucker, just see Laurika's post on the XT challenge refund, and learn. It is as simple as assessing the individual situation and acting humanely. I have never said that anybody should be refunded, but I think that death of a close relative should be strong enough reason. The size of the gathering has what bearance on this decision?

[Philemon]

Thanks for the lesson in PR chaps.

This is certainly one for the text books.

 

[Kuifie]

I dislocated my elbow a month before the XT challenge - they gave me a full refund - I did not even have to ask.....THAT is how you promote your Brand!

With helmet hair like that, who wouldn't

 

[laurika]

I dislocated my elbow a month before the XT challenge - they gave me a full refund - I did not even have to ask.....THAT is how you promote your Brand!

Sorry to hear of the injury.  Was the beer glass too heavy or was it too many of them?
Are you ok again?

Re the XT challenge - for perspective - how big was the event, what were the T+C's  and the cut-off date for cancellations?

it was last year Sept Fuddy, and yes, they had T&C in place also. The event is the equivalent of the eco challenge I think. I was amazed about their attitude and at the speed all was refunded (the arm cost me R50 000 in cash, so the refund was welcome) They have assured my goodwill and repeat bussiness. Was nice to be surprised for a change.....

[Adventurer]

I dislocated my elbow a month before the XT challenge - they gave me a full refund - I did not even have to ask.....THAT is how you promote your Brand!

Sorry to hear of the injury.  Was the beer glass too heavy or was it too many of them?
Are you ok again?

Re the XT challenge - for perspective - how big was the event, what were the T+C's  and the cut-off date for cancellations?

About 60 people attended, small enough event to make it enjoyable, and Yamaha know how to look after their customers......I've done all the brand DS events over the years, if I was only allowed to do one it would be the Yamaha event.....(even had warm mielies...... )

[ajax]

Please Laurika don`t insult Fudmucker it can`t be equivalent to the eco  the bmw eco eco eco    
Goed vir Yamaha om jou te refund  

[laurika]

Its a tricky thing...client relationships and T&C's.....BMW was my client in my agency days...even the pebbles below the sign at the dealerships had to be bmw issue.....sometimes this tight control made them less fun as clients. They have full right to refuse to refund. We can dislike that about them .....

[Rynet]

Fudmucker, your reply is not even worthy to comment on. 2SD,  

So why did you, Minzi? It is a delicate subject and best debated when emotions are not present.

2SD, your prejudice taints your logic, my friend.
Go enjoy your ride this weekend - clearly you are missing something in your life to make you smile.  

The point I was making is that a bereavement is a tragedy to the bereaved, not the event organisers.
While they may be empathetic, they do not make the decision to withdraw - the bereaved person withdraws.
The logistical implications of the withdrawal then become the organisers' problem.

If you don't attend the Currie Cup Final because of a bereavement you won't get a refund either, yet nobody is bitching about that?

(Being a bearer ticket, you can send a replacement, of course, but that is another subject entirely.)

Ha ha, nice little edit there when you realized you had just shot holes through your argument 

I agree with Jon W ,Fuddy you shot yourself in the foot there.  Even in a rugby game , if you cannot go someone who hasn't sadly lost their their dad after he was in a coma for 2 weeks , can go in your place. And rugby isn't even like a DS bike event , lots of people go to rugby ( not sure why ?    ), but as Jupiter said so aptly , our DS events are relatively small events and we are a community who all know each other , so much more important to apply discretion for goodwill purposes.

And not fair to call Minzi emotional , I thought he has been admirably rational and dignified in his posts , despite going through what must be a very traumatic (and expensive) time.

Fact is he canceled 3 weeks before the event and they told him they had others to take his place ( they in fact overbooked) .

It is not too late for Red Rover to still make this a BMW marketing win.