Welcome, Guest. Please Login or Register

Author Topic: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS  (Read 7570 times)

0 Members and 1 Guest are viewing this topic.

Offline Linde2013

  • Newbie
  • *
  • Bike: BMW R1200GS Adventure
    Location: Gauteng
  • Posts: 17
VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« on: May 03, 2013, 10:26:42 pm »
Hello GS owners,

A few weeks ago a posted my story of my GSA 1200 diff which had to be replaced on 20000km's. I e-mailed BMW Motorrad(as advised by Bavarian) and explained to them what happened and asked them two questions which concerned me about what happened. Up to now I haven't blamed anyone or BMW for what happened but was only looking for answers. After two weeks and numerous follow up calls, I received the following response from BMW Motorrad:

"BMW SA Motorrad together with Bavarian Motorcycles looked into your complaint. Regrettably after their investigation, it was decided that there will be no assistance from both parties in repairing your motorcycle, all cost is for your account. Bavarian Motorcycle will give feedback as per their diagnosis should you require a report on their findings.
 We thank you for your time and patience as we assure you of our best attention."


I was never contacted by Motorrad or Bavarian Motorcycles regarding this case and neither Motorrad nor Bavarian has answered the two questions I asked. According to Motorrad's final response Bavarian do have a report on their finding but at the time couldn't answer me when I took the bike to them or when I collected it. The only thing I was told was to submit a complaint to Motorrad, speak to Lyndhurst where a bought the bike and that the crown wheel and pinion was damaged.

I have replied to the last e-mail and said that I am still waiting for answers and would appreciate the report from Bavarian but another two weeks has passed with no response. I have however managed to buy a brand new diff from a dealer in England for 5x cheaper than what I was quoted by Bavarian and this includes shipping and should receive it soon. I have attached the original letter which I e-mailed to Motorrad and would appreciate it if anyone can answer any of the two questions which BMW can't or refuse to respond to.

I am really disappointed with my BMW experience and will be selling my GSA as soon as it is repaired and doubt if I will buy one again with what happened up to now. This is still a great bike to ride and I enjoyed it very much these last few years, but those "Best Quality", "Great service" and "these bikes just keeps on going" lines which everyone raved about, are just words and sales talk to me at this stage.

I did e-mail Motorrad on the 30th of April again (one last time) as I still haven't received any answers from them. In this e-mail I informed them that I will be posting what happened on all possible forums so that other GS owners can be informed of what can most probably also happen to them.

Regards

Derick
 

Offline Linde2013

  • Newbie
  • *
  • Bike: BMW R1200GS Adventure
    Location: Gauteng
  • Posts: 17
VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #1 on: May 03, 2013, 10:27:56 pm »
Hello GS owners,

A few weeks ago a posted my story of my GSA 1200 diff which had to be replaced on 20000km's. I e-mailed BMW Motorrad(as advised by Bavarian) and explained to them what happened and asked them two questions which concerned me about what happened. Up to now I haven't blamed anyone or BMW for what happened but was only looking for answers. After two weeks and numerous follow up calls, I received the following response from BMW Motorrad:

"BMW SA Motorrad together with Bavarian Motorcycles looked into your complaint. Regrettably after their investigation, it was decided that there will be no assistance from both parties in repairing your motorcycle, all cost is for your account. Bavarian Motorcycle will give feedback as per their diagnosis should you require a report on their findings.
 We thank you for your time and patience as we assure you of our best attention."


I was never contacted by Motorrad or Bavarian Motorcycles regarding this case and neither Motorrad nor Bavarian has answered the two questions I asked. According to Motorrad's final response Bavarian do have a report on their finding but at the time couldn't answer me when I took the bike to them or when I collected it. The only thing I was told was to submit a complaint to Motorrad, speak to Lyndhurst where a bought the bike and that the crown wheel and pinion was damaged.

I have replied to the last e-mail and said that I am still waiting for answers and would appreciate the report from Bavarian but another two weeks has passed with no response. I have however managed to buy a brand new diff from a dealer in England for 5x cheaper than what I was quoted by Bavarian and this includes shipping and should receive it soon. I have attached the original letter which I e-mailed to Motorrad and would appreciate it if anyone can answer any of the two questions which BMW can't or refuse to respond to.

I am really disappointed with my BMW experience and will be selling my GSA as soon as it is repaired and doubt if I will buy one again with what happened up to now. This is still a great bike to ride and I enjoyed it very much these last few years, but those "Best Quality", "Great service" and "these bikes just keeps on going" lines which everyone raved about, are just words and sales talk to me at this stage.

I did e-mail Motorrad on the 30th of April again (one last time) as I still haven't received any answers from them. In this e-mail I informed them that I will be posting what happened on all possible forums so that other GS owners can be informed of what can most probably also happen to them.

Regards

Derick
 

Offline eberhard

  • Senior Member
  • ***
  • Bike: Moto Guzzi (all models)
    Location: Gauteng
  • Posts: 4,103
  • Thanked: 477 times
  • Time takes a cigarette...
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #2 on: May 03, 2013, 10:34:13 pm »
It is very sad that you had this experience. I agree, one would have expected better service. You are so powerless against these mega companies.
eberhard
Agostini 1000
R90S
R80/7
R75/5 Big Boy 150 Vuka 110
 

Offline Moondog

  • Senior Member
  • ***
  • Bike: KTM 1290 Super Adventure
    Location: Gauteng
  • Posts: 4,093
  • Thanked: 3 times
  • AKA : Tony
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #3 on: May 03, 2013, 10:38:49 pm »
So, did you just come here to take a dump, or are you actually interested in being an active part of the forum?
Life is tough - get a helmet!
 

Online 2StrokeDan

  • I've been to paradise, but i've never been to me....
  • Castrated Dog
  • ******
  • Bike: KTM 690 Adventure
    Location: Western Cape
  • Posts: 22,480
  • Thanked: 1037 times
  • RD350 and Rossi!!!!!!
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #4 on: May 03, 2013, 10:39:53 pm »
Moondog, read his post, he is getting rid of a dump :imaposer:
 

Offline Moondog

  • Senior Member
  • ***
  • Bike: KTM 1290 Super Adventure
    Location: Gauteng
  • Posts: 4,093
  • Thanked: 3 times
  • AKA : Tony
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #5 on: May 03, 2013, 10:43:53 pm »
Moondog, read his post, he is getting rid of a dump :imaposer:


 :imaposer: :laughing4: :imaposer:
Life is tough - get a helmet!
 

Offline Linde2013

  • Newbie
  • *
  • Bike: BMW R1200GS Adventure
    Location: Gauteng
  • Posts: 17
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #6 on: May 03, 2013, 10:53:48 pm »
Moondog,

Taking a dump but will also be an active part of the forum. Only registered recently and have been reading some of the posts and decided that other GS owners should be informed of this. I think the guys with 1200 GS's should know about this problem so they can try and avoid this somehow.

 

Offline Moondog

  • Senior Member
  • ***
  • Bike: KTM 1290 Super Adventure
    Location: Gauteng
  • Posts: 4,093
  • Thanked: 3 times
  • AKA : Tony
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #7 on: May 03, 2013, 10:58:47 pm »
Moondog,

Taking a dump but will also be an active part of the forum. Only registered recently and have been reading some of the posts and decided that other GS owners should be informed of this. I think the guys with 1200 GS's should know about this problem so they can try and avoid this somehow.



 :thumleft: Hope you get sorted with a bike that doesn't let you down, and we can share a dusty trail sometime soon.
Life is tough - get a helmet!
 

Offline swart skaap

  • Deleted Users
  • Senior Member
  • *
  • Bike: AJS (all models)
    Location: Gauteng
  • Posts: 626
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #8 on: May 04, 2013, 12:57:05 am »
Dis crappy, jammer om te hoor.
 :-[
« Last Edit: May 04, 2013, 12:59:48 am by swart skaap »

-- Jou lekke ding! --
 

Offline T Rex

  • Senior Member
  • ***
  • Bike: BMW R1200GS Adventure
    Location: Gauteng
  • Posts: 1,894
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #9 on: May 04, 2013, 02:52:48 am »
Ek dink die probleem lÍ by die Dealer. Motorad sal hulle besluit baseer op die Dealer se verslag. Het jy al ooit hulle verslag gesien?

Dit is jammer , maak hom reg by n ander Dealer , hoop jy het beter ervarings vorentoe.
 

Offline Roof of Africa

Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #10 on: May 04, 2013, 04:34:45 am »
Interested why you supplied your own oil and filter for the service? Isn't that a bit like going to a cafe with a potato and asking for a packet of chips? ???
 

Offline Mzee

  • Forum Whore
  • ****
  • Bike: Yamaha Super Tenere
    Location: Gauteng
  • Posts: 6,008
  • Thanked: 16 times
  • Bikes: DL 650 Suzuki; Honda 250 Suzuki 125; Vespa
    • Mzee-Jaki
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #11 on: May 04, 2013, 04:41:38 am »
I wish you introduced yourself too.  :sip:
Life is kind to those who afford it kindness

              XT1200Z Super Tenere
 

Offline luv2ride

  • Strand brak
  • Senior Member
  • ***
  • Bike: BMW F800GS
    Location: Western Cape
  • Posts: 2,924
  • Thanked: 28 times
  • Strand brak
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #12 on: May 04, 2013, 05:38:55 am »
Interested why you supplied your own oil and filter for the service? Isn't that a bit like going to a cafe with a potato and asking for a packet of chips? ???

Perhaps it was a washable aftermarket airfilter and another brand of special oil?

BMW S1000XR and BMW R1200R
BMW F800GS - sold, Honda NC700X -Sold; BMW1150GSA -sold
BMW F650 twin - sold
BMW F800ST - in bike heaven Kawasaki KLR 650 - sold Kawasaki ER6F -sold Yamaha FZ6 - sold BMW 1200GS - sold BMW 650 Dakar - sold Yamaha XJ750 - stolen Honda MT5 - given away as scrap
 

Offline paulb

  • Senior Member
  • ***
  • Bike: BMW R1200GS Adventure
    Location: Gauteng
  • Posts: 1,031
  • Thanked: 10 times
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #13 on: May 04, 2013, 05:41:59 am »
As ek n problem het op n BMW het , is Lenny die man wat ek sal gaan sien , nog net goeie stories van hom gehoor.

Hoe was jou houding teenoor Lenny en sy mense ?
Better to have it and not need it , than to need it and not have it
 

Offline Brodes

  • Member
  • **
  • Bike: Suzuki DR650
    Location: Gauteng
  • Posts: 346
  • Don't ride faster than your Guardian Angel can fly
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #14 on: May 04, 2013, 05:58:40 am »
As ek n problem het op n BMW het , is Lenny die man wat ek sal gaan sien , nog net goeie stories van hom gehoor.

Hoe was jou houding teenoor Lenny en sy mense ?

Have also only had the best experience from Bavarian and Lenny. My BMW's only get services at Bavarian (two other stealers closer to me) and I also make a point of chatting to Lenny when my bike goes in, even if just to say hello.
Hinc Orior
R1200R
R1200GS
DR650SE, DRZ400E, 300XC-W, CR230F, Montesa Cota 315 R
 

Online Fudmucker

  • Forum Whore
  • ****
  • Bike: BMW R80GS
    Location: Gauteng
  • Posts: 7,619
  • Thanked: 335 times
  • Aka "Wrinkled Rocker" in a past life
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #15 on: May 04, 2013, 06:34:05 am »
Linde, I think you're only telling some of the story here - and only your side.
Also, I can't understand what has failed.
From the VIN, your bike was built on 6 Sep 2007 (http://www.bmwarchiv.de/vin/bmw-vin-decoder.html) and you bought it used or as a demo model.
"I bought the motorcycle from Lyndhurst Auto in June 2008 with 1690 km on the clock and it was service at Bavarian since then."  (your e-mail transcript)

Did you take it for annual warranty services?
All four - or just the one at 18748 km's?


From my experience of the brand, the model and the dealer over 15 years,
I find it strange that, provided you serviced it according to the BMW warranty conditions,
they would not be able to provide some goodwill relief after the warranty expired.

My 2008 (facelift model) R1200GS has only now done 52k.
I invested in an extended warranty policy at the end of the factory warranty period.
I replaced a clutch (a wear item under BMW warranty) and the policy covered the cost.
The best R3k something I ever spent!  :deal:

In all fairness, I think that you expect from BMW Motorrad and Bavarian Motorcycles something you will not get from any manufacturer or dealer for an out of warranty period fault - particularly if it was NOT serviced according to the warranty conditions.
 :sip:




AIRHEADS ARE AN ADMIRABLE ADDICTION !
Life is far too short to be taken too seriously.
I am far too short to be taken too seriously.
 

Offline Allegro

  • Forum Whore
  • ****
  • Bike: KTM 1190 Adventure
    Location: Gauteng
  • Posts: 5,707
  • Thanked: 35 times
  • KTM the smile factor
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #16 on: May 04, 2013, 07:06:01 am »
Is it a serviceable item? pardon if it is a stupid question, I'm not too technical  ::)
Adventure bike and 4x4 insurance specialist.
Pierre - 083 324 4232

Rebel Dog
 

Offline BliknÍrs

  • Senior Member
  • ***
  • Bike: BMW R1150GS Adventure
    Location: Western Cape
  • Posts: 2,257
  • Thanked: 66 times
  • I never finish anyth
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #17 on: May 04, 2013, 07:17:24 am »
Ek dink ook jy vat n kans, die bike is 6 jaar oud.
 

Offline BiG DoM

  • A Grahamstown Greyhound!
  • Bachelor Dog
  • *****
  • Bike: BMW R1200GS HP2
    Location: Eastern Cape
  • Posts: 17,671
  • Thanked: 224 times
  • License Plates: GSpot EC and HUSKY EC
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #18 on: May 04, 2013, 07:31:08 am »
Final drive lube is normally changed at first service and then BMW used to claim was 'lube for life' ? It is a specific Castrol product not readily available off the shelf (I buy from my dealer often as I mainly self service). I replace mine regularlly as a rule as I cannot believe in a life time lube! .... and I consider it personal insurance.  ;D  Now I am not sure what the present official position is on servicing the final drive but it is possible  to look into this. Also if the scoot was bought used one has no way of knowing whether the drive was abused by previous owner ... ie wheeling especially damaging on these bikes  :o
« Last Edit: May 04, 2013, 08:41:25 am by BiG DoM »
"Love is the feeling you get when you like something as much as your motorcycle" - Hunter S. Thompson

Scoots: BMW HP2  Husky 701R  Husky  TE610E  BMW G450X  KTM 250XCW  Yamaha YZ250X BMW R100S YAMAHA BWS 

 :ricky:
 

Offline jaybiker

  • Old school=Old's cool.
  • Senior Member
  • ***
  • Bike: BMW R1150GS
    Location: Eastern Cape
  • Posts: 3,453
  • Thanked: 216 times
Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #19 on: May 04, 2013, 08:07:33 am »
I can't say any thing about Dealer service because I normally stay as far away from them as possible and only buy the occasional spare part that I absolutely can't get from anywhere else.
However you say that you want to warn owners of something that will most probably happen to them. In terms of the diff failing, I think that 'probably' is grossly exaggerating what in fact is actually a freak possibility.
If by probably, you are referring to BMW's response to your own problem, then you could possibly be right.