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Offline Straddle

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BEWARE - ALL POTENTIAL BMW BUYERS
« on: September 11, 2013, 09:39:11 pm »
To all potential BMW F800GS Buyers and current owners the following word of caution - you wont get any parts backup from the dealers. I bought a 2013 F800GS with minimal damage from a auction house earlier this year. Ordered parts from Auto Atlantic in Capetown. I had to pay for the parts before it was ordered on the 10 th of July 2013. I was promised delivery within six weeks seeing these parts were on backorder. Up to date no parts and no clue from Auto Atlantic of when the parts are arriving. I came to the conclusion that Auto Atlantic must have taken my money and never ordered the parts from Germany or BMW cannot give any backup whatsoever for these bikes. Auto Atlantic does not respond at all, only promise to have a look at it and never reply back to me. BMW can learn from KTM in this respect, so my advice is never ever let your bmw fall over, you won't get parts.
« Last Edit: September 13, 2013, 08:32:34 pm by Straddle »
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Offline BMWPE

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #1 on: September 11, 2013, 09:43:46 pm »
 :pot:
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Offline Paul86

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #2 on: September 11, 2013, 10:07:37 pm »
I had a big off with my 800 GS earlier in the year.

Had to replace all the panels and parts on the lefthand side.

Did all of this at Best Auto in Rustenburg and had no problems with parts, some were on backorder from Germany, but arrived soon enough.
 

Offline sheldyn

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #3 on: September 11, 2013, 10:10:52 pm »
Strange.  I had to order parts and took 2 weeks? 

Sounds like a dodgy dealership to me
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Offline snortjoppie

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #4 on: September 11, 2013, 10:13:41 pm »
To all potential BMW F800GS Buyers and current owners the following word of caution - you wont get any parts backup from the dealers. I bought a 2013 F800GS with minimal damage from a auction house earlier this year. Ordered parts from Auto Atlantic in Capetown. I had to pay for the parts before it was ordered on the 10 th of July 2013. I was promised delivery within six weeks seeing these parts were on backorder. Up to date no parts and no clue from Auto Atlantic of when the parts are arriving. I came to the conclusion that Auto Atlantic must have taken my money and never ordered the parts from Germany or BMW cannot give any backup whatsoever for these bikes. Auto Atlantic does not respond at all, only promise to have a look at it and never reply back to me. BMW can learn from KTM in this respect, so my advice is never ever let your bmw fall over, you won't get parts.

try these guys, they are in JHB but import a lot: Motorrad tech
Motorradtech@gmail.com
011 - 425 6632
0834128742

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Offline AntVan

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #5 on: September 11, 2013, 10:39:23 pm »
BMW has reported issues with their spares system. Google it on the business sites. It's global, it's unpredictable and it's unpopular.
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Offline Straddle

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #6 on: September 11, 2013, 10:46:39 pm »
Problem is that I had to pay for the parts already and im not going to accept the fact that I wasted 2 months waiting already. Auto Atlantic blames BMW. They say BMW cannot supply these panels. They are a BMW Dealer and I accept that they speak for BMW as a approved representative. I will take this matter up with BMW South Africa and see if I have any luck.
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Offline Straddle

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #7 on: September 11, 2013, 10:55:19 pm »
BMW has reported issues with their spares system. Google it on the business sites. It's global, it's unpredictable and it's unpopular.
BMW is blaming this for the last couple of months already. Early this year I had the same problem when I ordered a flicker for a GT from Donford. Waited 3 months. This is why I ordered from Atlantic this time, I thought it was the dealer. On 2010/2011 bikes there seem not to be a problem. Only on newer bikes. I think BMW is selling bikes that they cannot backup with parts.
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Offline BlueBull2007

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #8 on: September 11, 2013, 11:06:01 pm »
Strange, I've never had this problem either in RSA or in Peru. Mind you the parts are expensive, but that's the same of KTM as well. In fact its far more expensive in my experience!

Hope you come right.
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Offline MickeyT

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #9 on: September 12, 2013, 12:03:21 am »
I ordered a pannier nut for my '07 F650GS single, and was told by Atlantic it would take a week - it is now 3 weeks later, and told me now that the delay is due to strikes in Germany???
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Offline Whaleson

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #10 on: September 12, 2013, 12:16:52 am »
The entire left side of my '09 800GS was rebuilt a month ago. Waited 3 weeks for parts. Really does sound like dodgy(or lazy) dealerships to me.
 

Offline Mzee

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #11 on: September 12, 2013, 05:47:24 am »
Even if it was BMW's fault, the dealership should communicate.  I think like the rest that the dealership is the worst culprit here.
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Offline 1ougat

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #12 on: September 12, 2013, 05:53:42 am »
en daarom is nie alle dealerships nou bad nie .... shoe hoe kom jy by daai een uit ?

Dit is nou soos om te se omdat ek nog nooit n KTM besit het nie is hulle nou sleg ......?
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Offline Pavlovski

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #13 on: September 12, 2013, 06:55:29 am »
Dodgy dealership for sure!!

Ordered parts for my '04 1150GS & got it within a week
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Offline BFG

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #14 on: September 12, 2013, 07:20:43 am »
If the dealer isn't prepared to sort this out isn't there something in the CPA that says that you can demand a full refund?
 

Offline the_BOBNOB

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #15 on: September 12, 2013, 07:46:19 am »
its the dealer

i rebuilt my rear suspension a while back

needed lots of bushes, spacers etc

both atlantic amd donford told me it can take 3 months or more

i ordered from max bmw in the usa

3 days after i placed the order my stuff was in the mail

and they had to overnight stuff from germany

i now phone the local guys to find out if they have it in stock if they have it i buy from them otherwise i order from overseas
 

Offline kwassi

Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #16 on: September 12, 2013, 08:04:14 am »
Solo travellers should not be considered unsociable, they are expressing their independence until they choose to do otherwise.
 

Offline sheldyn

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #17 on: September 12, 2013, 08:09:41 am »
Never cease to amaze me the kind of money we spend and the service levels we receive.  Seems to me that once the big purchase  is made we become second class consumers to them.  Had this experience with alpina boksburg.  Amazing service, even after my purchase while i was talking of upgrading to the 800.  Once the salesman knew i wasnt going to upgrade, no more replies to emails etc etc.

Deal with BMW SA, they must sort out your issues...
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Offline DirtyHarry

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #18 on: September 12, 2013, 08:16:27 am »
This is a sad story.
It comes back to the point that you are only a welcomed customer if you intend to spend more money at the dealership.
If you complain or even consider changing the brand you become the enemy.
 

Offline Rough Rider

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Re: BEWARE - ALL POTENTIAL BMW F800GS BUYERS
« Reply #19 on: September 12, 2013, 08:20:14 am »
I have heard that BMW SA will not supply any parts to any bike which has been written off. They have a policy that only they can buy and repair written off bikes.
I heard this from a friend who had a similar issue after he bought a written off 800.
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