send them the link here and let's get their side of the story?
stacey.bond@bmwdealer.co.za
Hi Stacey
I am not sure if you remember me, but I came to your dealership on Saturday morning with my 2 year old daughter to buy parts and also to take a look at new GSA as I am previous owner of 12GSA anniversary model.
I remember you coming to diffuse the situation, when I was in heated argument with genlteman(not 100% sure of gentleman's name) but I have been made aware that his is part owner of the dealership, I apologize if it was not him I spoke to on Saturday.
Just to highlight again, what happened.
I came into your dealership and went to have a glass of water, at which point gentleman came and immediately asked if he can help me, I then greeted him 3 times saying "How are you Sir" on all 3 occasions he did not greet me back but insisted on how he can help me and then out of the blue without me even trying to eat any of the food/muffins on the table he told me "Listen here, the food is only for customers" to my shock, my immediate response to him was "How am I going to deal with his now" and I went on to ask him if I could get into my car and drive to dealership just to have a free muffin?"
Later on when I was in parts division where he followed me you came in, me thinking you are here to diffuse the situation and understand what had happened but you simply gave me an ultimatum that I either I lower my voice or leave, to which I immediately did, I left.
I had also asked him if he is the owner and told him that if he did not want me in his dealership he must tell me to leave but I will not accept his behavior towards me and his assistance.
I would also like to apologize for losing my temper especially as I was with my 2 year old daughter but I believe this wouldn't have happened had he not accused me of coming into dealership to have free muffins.
i have also posted on this forum of my experiences and also laid complaint on Hellopeter
http://www.wilddog.za.net/forum/index.php?topic=146821.0I look forward to your response.