BMW NORTHSIDE MOTORCYCLES What an Insult

[immigrant]

If the events portrayed are true and you didn't stash some muffins in your pocket, then it does surprise me - I've been dealing with Northside for many years and on many occasions with all of the floor staff - never had anything less than good service and interactions. I can add that the ol'man who doesn't really work there but shows up from time to time does have a bit of a different approach to the regular staff. Steve in the workshop is the man and the prime reason I keep going back.

And that is great, but the point made is that it seems if you are young, black and is dressed simply - you are treated differently.  And that dear friends is the point of this thread.

Northside have sold Bikes to many black clients - I was there the day a brand new 1000RR was being collected - no hint of racism any of the conversations. Generalisation is inappropriate.

Maybe he did not help himself to a glass of water before the purchase, else things could have turned out differently

[KiLRoy]

If the events portrayed are true and you didn't stash some muffins in your pocket, then it does surprise me - I've been dealing with Northside for many years and on many occasions with all of the floor staff - never had anything less than good service and interactions. I can add that the ol'man who doesn't really work there but shows up from time to time does have a bit of a different approach to the regular staff. Steve in the workshop is the man and the prime reason I keep going back.

And that is great, but the point made is that it seems if you are young, black and is dressed simply - you are treated differently.  And that dear friends is the point of this thread.

how u know he is young or even dressed simply?

 

Called reading what was said, before posting. You must try it

[2StrokeDan]

I see the core of the problem here, it lies is the fact that Whyme went to :grab" a glass of water. Now this "grab" thing makes people nervous, with even Malema advocating all
sorts of "grabbing" practices, even up to farmland!!
This BMW guy was just protecting the dealership from a "grab".


PLease note that this is meant as a joke, and not to piss people off. [new 2StrokeDan disclaimer and detente/diplomacy policy]

[Bensien]

I’m not saying that BMW dealerships pre judge potential customers, but in 2008 I tried on two occasions to buy a GSA and both times they just assumed that I was a time waster.

[Sithe]

Some sales people thing they have the ability to tell who is gonna buy and who is wasting time

I was actually told once by a KTM dealer principal ... he said he has been in the business so long he can tell real buyers from time wasters ....

I believe in the old theory ... treat a potential customer like he is not gonna buy and he won't buy

[White Rhino]

Some sales people thing they have the ability to tell who is gonna buy and who is wasting time

I was actually told once by a KTM dealer principal ... he said he has been in the business so long he can tell real buyers from time wasters ....

I believe in the old theory ... treat a potential customer like he is not gonna buy and he won't buy

Too true ....

[pieman]

Some sales people thing they have the ability to tell who is gonna buy and who is wasting time

I was actually told once by a KTM dealer principal ... he said he has been in the business so long he can tell real buyers from time wasters ....

I believe in the old theory ... treat a potential customer like he is not gonna buy and he won't buy

That's why I'm not riding a KTM.  KTM treated me like crap, so I bought my GS (great service from ANOTHER dealership).

[KaTooMatt]

Some sales people thing they have the ability to tell who is gonna buy and who is wasting time

I was actually told once by a KTM dealer principal ... he said he has been in the business so long he can tell real buyers from time wasters ....

I believe in the old theory ... treat a potential customer like he is not gonna buy and he won't buy

That's why I'm not riding a KTM.  KTM treated me like crap, so I bought my GS (great service from ANOTHER dealership).

And that's why I ride a KTM.  Northside could not understand that I wanted a 800GS.took three visits and more phone calls to get a test ride. By the time this had happened a mate had loaned me his KTM and I was hooked. They treated me like a time waster purely because when I first went in in January I was honest and said I would be buying come March. Finally got to test ride a bike in May - after eventually talking to (I suspect) the same owner. It did not come close to the KTM so next day bought a KTM.

[ETS]

Some sales people thing they have the ability to tell who is gonna buy and who is wasting time

I was actually told once by a KTM dealer principal ... he said he has been in the business so long he can tell real buyers from time wasters ....

I believe in the old theory ... treat a potential customer like he is not gonna buy and he won't buy

That's why I'm not riding a KTM.  KTM treated me like crap, so I bought my GS (great service from ANOTHER dealership).

And that's why I ride a KTM.  Northside could not understand that I wanted a 800GS.took three visits and more phone calls to get a test ride. By the time this had happened a mate had loaned me his KTM and I was hooked. They treated me like a time waster purely because when I first went in in January I was honest and said I would be buying come March. Finally got to test ride a bike in May - after eventually talking to (I suspect) the same owner. It did not come close to the KTM so next day bought a KTM.

Even if a KTM dealer treats me like shit i will never buy anything else.

[Dwerg]

Hierdie hele storie kan baie erger gewees het. Jy kon actually diens gekry het en dan was jy stuck met 'n BMW 

[BFG]

And that's why I ride a KTM.  Northside could not understand that I wanted a 800GS.took three visits and more phone calls to get a test ride. By the time this had happened a mate had loaned me his KTM and I was hooked. They treated me like a time waster purely because when I first went in in January I was honest and said I would be buying come March. Finally got to test ride a bike in May - after eventually talking to (I suspect) the same owner. It did not come close to the KTM so next day bought a KTM.

So Northside did you a massive favor

[Buddy]

That's nothing, I got so upset with a dealer that I went back and bought a bike from them just to upset them!

Now how's that for one-upmanship on the KTM/BMW debate   

[Vlakhaas]

Hierdie hele storie kan baie erger gewees het. Jy kon actually diens gekry het en dan was jy stuck met 'n BMW 

  

[Goose]

at the end of the day ........ any product/brand/make is only as good as the service and backup it receives from the supplier/dealer....... no matter whether it's BMW, KTM, YAMAHA etc. etc.

if you like/love/tolerate a brand......... find another dealer that suits your needs.

dealerships must seriously invest in their staff's customer relations....... as mentioned in another post - you need to buy from someone that knows their product, loves their product and will have your best interest at heart........ effectively building a relationship that will stick - not just for the one sale, but for any future dealings......... the true art of being a salesman is lost on many!

[2StrokeDan]

Hierdie hele storie kan baie erger gewees het. Jy kon actually diens gekry het en dan was jy stuck met 'n BMW 

Ha ha, ja die suurknolle het mos nou vir Whyme n guns gedoen.......
                                                 

[Pote]

ek gaan nou oorstap na Yamaha Helderberg en kyk of hulle ook muffins aanhou

[Operator]

ek gaan nou oorstap na Yamaha Helderberg en kyk of hulle ook muffins aanhou

Hulle gee goeie eerlike diens en hou hulle nie op met stront soos muffins en botteltjies water nie............ 

[KaTooMatt]

And that's why I ride a KTM.  Northside could not understand that I wanted a 800GS.took three visits and more phone calls to get a test ride. By the time this had happened a mate had loaned me his KTM and I was hooked. They treated me like a time waster purely because when I first went in in January I was honest and said I would be buying come March. Finally got to test ride a bike in May - after eventually talking to (I suspect) the same owner. It did not come close to the KTM so next day bought a KTM.

So Northside did you a massive favor

Today I know this. Then I was pretty clueless. I thank Northside for the save but it can't help their bottom line much

[Tiger8]

sadly I had exactly the same experience with this dealer late last year when i was in the market for a new Bmw. The salesman i dealt with did not have the time of day for me, in fact, I got the distinct impression I was ruining his afternoon by being there. I must have lasted about 5 minutes in the shop, left, drove a couple of k's up the road to clearwater, where I was greeted by a very friendly salesman by the name of Anton, had a great cup of coffee and a rusk, chatted about the options, bought a new bike from him  that afternoon, and had it delivered 2 days later, never looked back. Unfortunately, the closest dealer to my house in broadacres is this particular dealer, but I refuse to deal with them. My bike has had its first service done, and about 50k worth of bmw accessories fitted, clearwater fetch the bike from my house, deliver it later in the afternoon free of charge, with all the required work done, no hassle. I think dealers should employ people on the floor that have a distinct interest in biking. I ride purely on a social level, I do not commute on my bike, therefor it is not a necessity in my life, but it is a love of mine, I have ridden bikes since I can remember. When I go into a show room to buy a new bike, I expect the sales person to have an interest, as I am there because I have a love for motorcycles, and I am about to spend a lot of money satisfying my love. The least you could do, is great a person imho, SHOCKING.

Guido, Anton is a fellow Wild Dog ; Travel Ant; and VERY passionate about biking and a great guy and proper gentleman to boot. I met him when he was in PE for awhile. His idea of service is excellent.

[2StrokeDan]

ek gaan nou oorstap na Yamaha Helderberg en kyk of hulle ook muffins aanhou

YAMAHA is n bike shop.

BMW is n tuisnywerheid. Amper soos "Het deegmeisje"