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Offline IceCreamMan

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So SANRAL have screwed me over
« on: March 28, 2014, 02:44:20 pm »
and here is how......all the I told u so's , well u can all chip in towards my costs here

on sunday the 23rd at 07:48 I used the Carousel grand plaza toll plaza, I paid 40 rand cash money to the cashier and carried on my merry way....no problem....well except unbeknown to me and due to some vociferous MEgadeth on the stereo my etag beeped too so I in effect I paid twice.....and I went thru a gate that was marked manual only ..no taking of etags.

trying to get a refund from SCAMRAL is just a frustrating exercise of note......what a bunch of pillocks... 

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Offline Mikie

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Re: So SANRAL have screwed me over
« Reply #1 on: March 28, 2014, 02:47:48 pm »
Ah but they did refund you R50 for goodwill in the beginning didnt they? So you are still ahead  :laughing4:
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Offline mox

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Re: So SANRAL have screwed me over
« Reply #2 on: March 28, 2014, 02:53:00 pm »
 :spitcoffee:  :imaposer:  :imaposer:  :imaposer:  :imaposer:  :imaposer:  :spitcoffee:
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Offline TVB

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Re: So SANRAL have screwed me over
« Reply #3 on: March 28, 2014, 03:20:28 pm »
:spitcoffee:  :imaposer:  :imaposer:  :imaposer:  :imaposer:  :imaposer:  :spitcoffee:

Jip, en die n@aiers het my ook geroer. Ek werk vir ER24 en is 'subcontracted' aan SANRAL om as 'first responder motorbike medic' te werk op die snelweg. Ons was aangese om te registreer want die publiek gaan na ons kyk en en en....so ek het maar n tag gekry vir my KLR en gaan daagliks deur 1 gantry. Sondag gaan ek n draai in Brits maak en haal pos uit, wat sal ek vind? n hoop SANRAL rekening van die violation centre - ek is n violator. So Maandag stap ek hier in, gaan sien toe n dame om my te help in die violation centre. Sy kyk toe op die stelsel. 'Yes sir you are registered and the transactions is going through', but it is not taking any money out of you pre paid account because you are a violator - you are hiding you number plate and the computer program pics up your tag, but cant confirm the transaction for your numberplate is hidden'

So wys ek haar op die fotos dat my nommerplaat nie 'hidden' is nie, maar dat n 2010 klr n lang agter bumper het wat die bokant van die nommerplaat toemaak. Net die middelste letter. Nou 'label' die rekenaar program my as n violator en die mense kry dit dan in die 'manual' afdeling en zoom in, sien wie ek is en stuur n rekening. Hulle kan dit nie aftrek van my pre paid account en die siteem laat dit nie toe nie! So as ek dit wil oplos moet ek die nommerplaat skuif of my moderskerm afsny! Hulle sisteem kan my nie akkomodeer nie. Ek het n 'complaint' gelog en hul het laat weet dis onder 'review'....maar n week later (en ek werk hier) kan hul my steeds nie help nie. As dit nie was vir die ongereelde road block by popgieter straat waar die highway in pta inloop nie het ek die tag weggegooi en die plaat afgehaal.....dit maak mens moerig :dousing:
 

Offline Bundu

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Re: So SANRAL have screwed me over
« Reply #4 on: March 28, 2014, 03:34:25 pm »
:spitcoffee:  :imaposer:  :imaposer:  :imaposer:  :imaposer:  :imaposer:  :spitcoffee:

Jip, en die n@aiers het my ook geroer. Ek werk vir ER24 en is 'subcontracted' aan SANRAL om as 'first responder motorbike medic' te werk op die snelweg. Ons was aangese om te registreer want die publiek gaan na ons kyk en en en....so ek het maar n tag gekry vir my KLR en gaan daagliks deur 1 gantry. Sondag gaan ek n draai in Brits maak en haal pos uit, wat sal ek vind? n hoop SANRAL rekening van die violation centre - ek is n violator. So Maandag stap ek hier in, gaan sien toe n dame om my te help in die violation centre. Sy kyk toe op die stelsel. 'Yes sir you are registered and the transactions is going through', but it is not taking any money out of you pre paid account because you are a violator - you are hiding you number plate and the computer program pics up your tag, but cant confirm the transaction for your numberplate is hidden'

So wys ek haar op die fotos dat my nommerplaat nie 'hidden' is nie, maar dat n 2010 klr n lang agter bumper het wat die bokant van die nommerplaat toemaak. Net die middelste letter. Nou 'label' die rekenaar program my as n violator en die mense kry dit dan in die 'manual' afdeling en zoom in, sien wie ek is en stuur n rekening. Hulle kan dit nie aftrek van my pre paid account en die siteem laat dit nie toe nie! So as ek dit wil oplos moet ek die nommerplaat skuif of my moderskerm afsny! Hulle sisteem kan my nie akkomodeer nie. Ek het n 'complaint' gelog en hul het laat weet dis onder 'review'....maar n week later (en ek werk hier) kan hul my steeds nie help nie. As dit nie was vir die ongereelde road block by popgieter straat waar die highway in pta inloop nie het ek die tag weggegooi en die plaat afgehaal.....dit maak mens moerig :dousing:

ek wonder hoeveel sulke gevalle bestaan.....

Is jou KLR se plaat en modderskerm standaard? Indien, behoort daar lekker baie sulke probleme te wees  :lol8:

Ek het nou al seker so 12-14 Sanral koevertjies.... maak hulle nie eers meer oop nie ::)
 

Offline Kykdaar

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Re: So SANRAL have screwed me over
« Reply #5 on: March 28, 2014, 03:47:03 pm »
and here is how......all the I told u so's , well u can all chip in towards my costs here

on sunday the 23rd at 07:48 I used the Carousel grand plaza toll plaza, I paid 40 rand cash money to the cashier and carried on my merry way....no problem....well except unbeknown to me and due to some vociferous MEgadeth on the stereo my etag beeped too so I in effect I paid twice.....and I went thru a gate that was marked manual only ..no taking of etags.

trying to get a refund from SCAMRAL is just a frustrating exercise of note......what a bunch of pillocks... 



So the transponder is picked up regardless of the lane u in?

Bit of an oversight by SANRAL there ;D

Cannot see how it can be resolved as your car reg is not recorded as part of the manual payment system at the booth.

Hahaha - met vaseline ja ;D
 

Offline TVB

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Re: So SANRAL have screwed me over
« Reply #6 on: March 28, 2014, 04:34:44 pm »
:spitcoffee:  :imaposer:  :imaposer:  :imaposer:  :imaposer:  :imaposer:  :spitcoffee:

Jip, en die n@aiers het my ook geroer. Ek werk vir ER24 en is 'subcontracted' aan SANRAL om as 'first responder motorbike medic' te werk op die snelweg. Ons was aangese om te registreer want die publiek gaan na ons kyk en en en....so ek het maar n tag gekry vir my KLR en gaan daagliks deur 1 gantry. Sondag gaan ek n draai in Brits maak en haal pos uit, wat sal ek vind? n hoop SANRAL rekening van die violation centre - ek is n violator. So Maandag stap ek hier in, gaan sien toe n dame om my te help in die violation centre. Sy kyk toe op die stelsel. 'Yes sir you are registered and the transactions is going through', but it is not taking any money out of you pre paid account because you are a violator - you are hiding you number plate and the computer program pics up your tag, but cant confirm the transaction for your numberplate is hidden'

So wys ek haar op die fotos dat my nommerplaat nie 'hidden' is nie, maar dat n 2010 klr n lang agter bumper het wat die bokant van die nommerplaat toemaak. Net die middelste letter. Nou 'label' die rekenaar program my as n violator en die mense kry dit dan in die 'manual' afdeling en zoom in, sien wie ek is en stuur n rekening. Hulle kan dit nie aftrek van my pre paid account en die siteem laat dit nie toe nie! So as ek dit wil oplos moet ek die nommerplaat skuif of my moderskerm afsny! Hulle sisteem kan my nie akkomodeer nie. Ek het n 'complaint' gelog en hul het laat weet dis onder 'review'....maar n week later (en ek werk hier) kan hul my steeds nie help nie. As dit nie was vir die ongereelde road block by popgieter straat waar die highway in pta inloop nie het ek die tag weggegooi en die plaat afgehaal.....dit maak mens moerig :dousing:

ek wonder hoeveel sulke gevalle bestaan.....

Is jou KLR se plaat en modderskerm standaard? Indien, behoort daar lekker baie sulke probleme te wees  :lol8:

Ek het nou al seker so 12-14 Sanral koevertjies.... maak hulle nie eers meer oop nie ::)

Jip, 100% standard en ek het hulle gevra om af te stap saam my na die garage en te kom kyk. Hul wil nie. Ek het hulle herinder dat sover ek kan onthou se die wet die plaat moet 30 meter, 30 grade sigbaar wees - nie 30 grade van bo af nie, van die grond af. Ek het ook die groter Noord Wes plaat op, die ding is so groot dat die standard reflector onder aan die bracket bedek is, so ek wag nou. Hulle kan nie eers die simple problem oplos nie, dis absoluut belaglik! Ek het genoeg krediet in die pre paid rekening, maar hulle kan dit nie aftrek want stels se ek is n violator.....
 

Offline punisher

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Re: So SANRAL have screwed me over
« Reply #7 on: March 28, 2014, 04:37:55 pm »
so ?
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Offline IceCreamMan

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Re: So SANRAL have screwed me over
« Reply #8 on: March 28, 2014, 05:01:10 pm »
and here is how......all the I told u so's , well u can all chip in towards my costs here

on sunday the 23rd at 07:48 I used the Carousel grand plaza toll plaza, I paid 40 rand cash money to the cashier and carried on my merry way....no problem....well except unbeknown to me and due to some vociferous MEgadeth on the stereo my etag beeped too so I in effect I paid twice.....and I went thru a gate that was marked manual only ..no taking of etags.

trying to get a refund from SCAMRAL is just a frustrating exercise of note......what a bunch of pillocks... 



Either that or the signage is not correct or it was picked up from another lane or something ...... but I was def double billed....
SANRAL keep referring me to Bakwena and bakwena tell me to fuck off

So the transponder is picked up regardless of the lane u in?

Bit of an oversight by SANRAL there ;D

Cannot see how it can be resolved as your car reg is not recorded as part of the manual payment system at the booth.

Hahaha - met vaseline ja ;D
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Offline KiLRoy

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Re: So SANRAL have screwed me over
« Reply #9 on: March 31, 2014, 07:19:46 pm »
I thought you're not using the toll roads ;)

Should have taken the R101
 

Offline Sláinte Mhaith

Re: So SANRAL have screwed me over
« Reply #10 on: March 31, 2014, 07:41:07 pm »
and here is how......all the I told u so's , well u can all chip in towards my costs here

on sunday the 23rd at 07:48 I used the Carousel grand plaza toll plaza, I paid 40 rand cash money to the cashier and carried on my merry way....no problem....well except unbeknown to me and due to some vociferous MEgadeth on the stereo my etag beeped too so I in effect I paid twice.....and I went thru a gate that was marked manual only ..no taking of etags.

trying to get a refund from SCAMRAL is just a frustrating exercise of note......what a bunch of pillocks... 



Carousel plaza is Bakwena and not Sanral. I presume you linked your Sanral tag with Bakwena or does that happen automatic?

I think Bakwena has revamped all their lanes with e-tag readers. They sometimes put banners up saying e-tag only with orange light above. Maybe the e-tag reader was active in a manual lane. But when you stopped at the booth to pay the boom should have opened if it read your e-tag.
 

Offline Sláinte Mhaith

Re: So SANRAL have screwed me over
« Reply #11 on: March 31, 2014, 07:45:17 pm »
:spitcoffee:  :imaposer:  :imaposer:  :imaposer:  :imaposer:  :imaposer:  :spitcoffee:

Jip, en die n@aiers het my ook geroer. Ek werk vir ER24 en is 'subcontracted' aan SANRAL om as 'first responder motorbike medic' te werk op die snelweg. Ons was aangese om te registreer want die publiek gaan na ons kyk en en en....so ek het maar n tag gekry vir my KLR en gaan daagliks deur 1 gantry. Sondag gaan ek n draai in Brits maak en haal pos uit, wat sal ek vind? n hoop SANRAL rekening van die violation centre - ek is n violator. So Maandag stap ek hier in, gaan sien toe n dame om my te help in die violation centre. Sy kyk toe op die stelsel. 'Yes sir you are registered and the transactions is going through', but it is not taking any money out of you pre paid account because you are a violator - you are hiding you number plate and the computer program pics up your tag, but cant confirm the transaction for your numberplate is hidden'

So wys ek haar op die fotos dat my nommerplaat nie 'hidden' is nie, maar dat n 2010 klr n lang agter bumper het wat die bokant van die nommerplaat toemaak. Net die middelste letter. Nou 'label' die rekenaar program my as n violator en die mense kry dit dan in die 'manual' afdeling en zoom in, sien wie ek is en stuur n rekening. Hulle kan dit nie aftrek van my pre paid account en die siteem laat dit nie toe nie! So as ek dit wil oplos moet ek die nommerplaat skuif of my moderskerm afsny! Hulle sisteem kan my nie akkomodeer nie. Ek het n 'complaint' gelog en hul het laat weet dis onder 'review'....maar n week later (en ek werk hier) kan hul my steeds nie help nie. As dit nie was vir die ongereelde road block by popgieter straat waar die highway in pta inloop nie het ek die tag weggegooi en die plaat afgehaal.....dit maak mens moerig :dousing:

ek wonder hoeveel sulke gevalle bestaan.....

Is jou KLR se plaat en modderskerm standaard? Indien, behoort daar lekker baie sulke probleme te wees  :lol8:

Ek het nou al seker so 12-14 Sanral koevertjies.... maak hulle nie eers meer oop nie ::)

Jip, 100% standard en ek het hulle gevra om af te stap saam my na die garage en te kom kyk. Hul wil nie. Ek het hulle herinder dat sover ek kan onthou se die wet die plaat moet 30 meter, 30 grade sigbaar wees - nie 30 grade van bo af nie, van die grond af. Ek het ook die groter Noord Wes plaat op, die ding is so groot dat die standard reflector onder aan die bracket bedek is, so ek wag nou. Hulle kan nie eers die simple problem oplos nie, dis absoluut belaglik! Ek het genoeg krediet in die pre paid rekening, maar hulle kan dit nie aftrek want stels se ek is n violator.....

Amazing how people that tried to be law abiding get screwed over, while nothing will most likely happen to those that just chuck the bills.
« Last Edit: March 31, 2014, 07:45:41 pm by Sláinte Mhaith »
 

Offline IceCreamMan

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Re: So SANRAL have screwed me over
« Reply #12 on: April 01, 2014, 06:21:50 am »
I thought you're not using the toll roads ;)

Should have taken the R101

I was in a rush , but the national toll I use in my car and pay for me...on bike never pay for em.

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Offline IceCreamMan

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Re: So SANRAL have screwed me over
« Reply #13 on: April 01, 2014, 06:22:57 am »
and here is how......all the I told u so's , well u can all chip in towards my costs here

on sunday the 23rd at 07:48 I used the Carousel grand plaza toll plaza, I paid 40 rand cash money to the cashier and carried on my merry way....no problem....well except unbeknown to me and due to some vociferous MEgadeth on the stereo my etag beeped too so I in effect I paid twice.....and I went thru a gate that was marked manual only ..no taking of etags.

trying to get a refund from SCAMRAL is just a frustrating exercise of note......what a bunch of pillocks... 



Carousel plaza is Bakwena and not Sanral. I presume you linked your Sanral tag with Bakwena or does that happen automatic?

I think Bakwena has revamped all their lanes with e-tag readers. They sometimes put banners up saying e-tag only with orange light above. Maybe the e-tag reader was active in a manual lane. But when you stopped at the booth to pay the boom should have opened if it read your e-tag.

Happened automatically, I certainly linked nothing
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Offline TVB

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Re: So SANRAL have screwed me over
« Reply #14 on: April 01, 2014, 11:14:29 am »
:spitcoffee:  :imaposer:  :imaposer:  :imaposer:  :imaposer:  :imaposer:  :spitcoffee:

Jip, en die n@aiers het my ook geroer. Ek werk vir ER24 en is 'subcontracted' aan SANRAL om as 'first responder motorbike medic' te werk op die snelweg. Ons was aangese om te registreer want die publiek gaan na ons kyk en en en....so ek het maar n tag gekry vir my KLR en gaan daagliks deur 1 gantry. Sondag gaan ek n draai in Brits maak en haal pos uit, wat sal ek vind? n hoop SANRAL rekening van die violation centre - ek is n violator. So Maandag stap ek hier in, gaan sien toe n dame om my te help in die violation centre. Sy kyk toe op die stelsel. 'Yes sir you are registered and the transactions is going through', but it is not taking any money out of you pre paid account because you are a violator - you are hiding you number plate and the computer program pics up your tag, but cant confirm the transaction for your numberplate is hidden'

So wys ek haar op die fotos dat my nommerplaat nie 'hidden' is nie, maar dat n 2010 klr n lang agter bumper het wat die bokant van die nommerplaat toemaak. Net die middelste letter. Nou 'label' die rekenaar program my as n violator en die mense kry dit dan in die 'manual' afdeling en zoom in, sien wie ek is en stuur n rekening. Hulle kan dit nie aftrek van my pre paid account en die siteem laat dit nie toe nie! So as ek dit wil oplos moet ek die nommerplaat skuif of my moderskerm afsny! Hulle sisteem kan my nie akkomodeer nie. Ek het n 'complaint' gelog en hul het laat weet dis onder 'review'....maar n week later (en ek werk hier) kan hul my steeds nie help nie. As dit nie was vir die ongereelde road block by popgieter straat waar die highway in pta inloop nie het ek die tag weggegooi en die plaat afgehaal.....dit maak mens moerig :dousing:

ek wonder hoeveel sulke gevalle bestaan.....

Is jou KLR se plaat en modderskerm standaard? Indien, behoort daar lekker baie sulke probleme te wees  :lol8:

Ek het nou al seker so 12-14 Sanral koevertjies.... maak hulle nie eers meer oop nie ::)

Jip, 100% standard en ek het hulle gevra om af te stap saam my na die garage en te kom kyk. Hul wil nie. Ek het hulle herinder dat sover ek kan onthou se die wet die plaat moet 30 meter, 30 grade sigbaar wees - nie 30 grade van bo af nie, van die grond af. Ek het ook die groter Noord Wes plaat op, die ding is so groot dat die standard reflector onder aan die bracket bedek is, so ek wag nou. Hulle kan nie eers die simple problem oplos nie, dis absoluut belaglik! Ek het genoeg krediet in die pre paid rekening, maar hulle kan dit nie aftrek want stels se ek is n violator.....

Amazing how people that tried to be law abiding get screwed over, while nothing will most likely happen to those that just chuck the bills.


Jip - in this case I was asked to register as I work for ER24 contracted to SANRAL as a motorbike first responder medic. So I am 100% legal but yes; I got crewed and they still cant help me.

Like Iscreman Said, the tag is automatically linked with Bakwena but you need to use the e tag only lane
 

Offline TheBear

Re: So SANRAL have screwed me over
« Reply #15 on: April 01, 2014, 01:22:33 pm »
and here is how......all the I told u so's , well u can all chip in towards my costs here

on sunday the 23rd at 07:48 I used the Carousel grand plaza toll plaza, I paid 40 rand cash money to the cashier and carried on my merry way....no problem....well except unbeknown to me and due to some vociferous MEgadeth on the stereo my etag beeped too so I in effect I paid twice.....and I went thru a gate that was marked manual only ..no taking of etags.

trying to get a refund from SCAMRAL is just a frustrating exercise of note......what a bunch of pillocks... 



You drive through a E-Tag enabled toll gate, pay cash, and THEY are the pillocks?   :imaposer:
.#BRADICAL!
 

Offline Koet

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Re: So SANRAL have screwed me over
« Reply #16 on: April 01, 2014, 02:08:50 pm »
:spitcoffee:  :imaposer:  :imaposer:  :imaposer:  :imaposer:  :imaposer:  :spitcoffee:

Jip, en die n@aiers het my ook geroer. Ek werk vir ER24 en is 'subcontracted' aan SANRAL om as 'first responder motorbike medic' te werk op die snelweg. Ons was aangese om te registreer want die publiek gaan na ons kyk en en en....so ek het maar n tag gekry vir my KLR en gaan daagliks deur 1 gantry. Sondag gaan ek n draai in Brits maak en haal pos uit, wat sal ek vind? n hoop SANRAL rekening van die violation centre - ek is n violator. So Maandag stap ek hier in, gaan sien toe n dame om my te help in die violation centre. Sy kyk toe op die stelsel. 'Yes sir you are registered and the transactions is going through', but it is not taking any money out of you pre paid account because you are a violator - you are hiding you number plate and the computer program pics up your tag, but cant confirm the transaction for your numberplate is hidden'

So wys ek haar op die fotos dat my nommerplaat nie 'hidden' is nie, maar dat n 2010 klr n lang agter bumper het wat die bokant van die nommerplaat toemaak. Net die middelste letter. Nou 'label' die rekenaar program my as n violator en die mense kry dit dan in die 'manual' afdeling en zoom in, sien wie ek is en stuur n rekening. Hulle kan dit nie aftrek van my pre paid account en die siteem laat dit nie toe nie! So as ek dit wil oplos moet ek die nommerplaat skuif of my moderskerm afsny! Hulle sisteem kan my nie akkomodeer nie. Ek het n 'complaint' gelog en hul het laat weet dis onder 'review'....maar n week later (en ek werk hier) kan hul my steeds nie help nie. As dit nie was vir die ongereelde road block by popgieter straat waar die highway in pta inloop nie het ek die tag weggegooi en die plaat afgehaal.....dit maak mens moerig :dousing:

ek wonder hoeveel sulke gevalle bestaan.....

Is jou KLR se plaat en modderskerm standaard? Indien, behoort daar lekker baie sulke probleme te wees  :lol8:

Ek het nou al seker so 12-14 Sanral koevertjies.... maak hulle nie eers meer oop nie ::)

Jip, 100% standard en ek het hulle gevra om af te stap saam my na die garage en te kom kyk. Hul wil nie. Ek het hulle herinder dat sover ek kan onthou se die wet die plaat moet 30 meter, 30 grade sigbaar wees - nie 30 grade van bo af nie, van die grond af. Ek het ook die groter Noord Wes plaat op, die ding is so groot dat die standard reflector onder aan die bracket bedek is, so ek wag nou. Hulle kan nie eers die simple problem oplos nie, dis absoluut belaglik! Ek het genoeg krediet in die pre paid rekening, maar hulle kan dit nie aftrek want stels se ek is n violator.....

Amazing how people that tried to be law abiding get screwed over, while nothing will most likely happen to those that just chuck the bills.


And your point?  People that chuck the bills are not breaking the law.  They're just waiting for their day in court.  We just don't bend over and take it up the a-hole like some people are willing to.
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