BMW Motorrad Clearwater attempted rip off!!! (Updated 01 Nov)

[TheBear]

Obvious from this thread that the dealers are a LOT more likely to pick up potential problems than the "generic" guy.

Of course.  This thread is discussing a specific dealership and then bikes specifically.  My bakkie is serviced by a "generic guy" and my bike by a dealer.  One of the reasons I trust both is because they do the same.  The go through it, do the service, then call me with a quote of extra work that may be required.  We discuss and decide.  It is, imho, part of excellent service rather than good or average service. 

I have also had run-ins with dealers (Opel and Colt) in the past, but then, so did I with a "generic guy". 

[Jughead]

I find it interesting that PietereER, in his original post compares the BMW quote, with brand new warranteed parts to his final cost for some of the parts second hand from Acme.

That's like bitching about the price of a new toothbrush, because you can find a good second hand one for free in your neighbours garbage! 

[2StrokeDan]

What I find interesting is that there are a number of guys defending a R39000 quote for what is essentially failed wheelbearings.

I do not read the OP as comparing 2nd hand parts to new ones, simply stating how , with some savvy, you can rectify a problem without throwing the bank at it.

In this case , PieterER , had the necessary knowledge to be able to take another option. What about the guy/girl who is 100% dependant upon what a dealer tells them?

Should we ever completely trust anyone who has at their own interest the increased selling of parts and/or labour hours?

I will, within safety limits, try and get a client the maximum life out of a part. This is not only important in keeping maintenance cost down, but also curbs the huge consumerism that flows from replacing parts too early.

Woefully I lose a lot of money through this lack of "pushing services", but so be it.

[TheBear]

I do not read the OP as comparing 2nd hand parts to new ones, simply stating how , with some savvy, you can rectify a problem without throwing the bank at it.

Indeed.  True for us all, for all types of products.

[2StrokeDan]

I do not read the OP as comparing 2nd hand parts to new ones, simply stating how , with some savvy, you can rectify a problem without throwing the bank at it.

Indeed.  True for us all, for all types of products.

All types of products. Absolutely.

[TheBear]

All types of products. Absolutely.

I was recently quoted almost R5k to overhaul a lawnmower.  I bought a 2nd hand one from a neighbor for R1k.  It happens.

[2StrokeDan]

In the case of Clearwater, of course a dealership would never fit a 2nd hand hub, etc, and that I understand 100%.

It is up to each one of us to look out for our own pockets. The only goal of big business is the maximised cash transfer from your wallet to theirs.

With this I am not saying that they will not give you good service, they may be excellent, but looking at dealership profit targets, and in some cases incentive bonuses designed
to maximise profits , a dealer will always be an expensive option.

But if you are a captive client, like most, you can not do anything but pay.

I will not even go to the issue of ultra-modern buildings and facilities.

[Lord Knormoer]

I've been following this with interest and yet again am fascinated with the responses. Extract from the OP:

on Thursday late afternoon I get a call to tell me they have prepared a quote. I am told “to come and discuss the quote”

... I am told this is the “worst case scenario” and they don’t have to do all the work immediately but that I must come and discuss it.

I for one will never set foot inside a BMW Motorrad Dealers’ Service Centre again

With respect, I sincerely hope that you are never my client  

[Jughead]

I've been following this with interest and yet again am fascinated with the responses. Extract from the OP:

on Thursday late afternoon I get a call to tell me they have prepared a quote. I am told “to come and discuss the quote”

... I am told this is the “worst case scenario” and they don’t have to do all the work immediately but that I must come and discuss it.

I for one will never set foot inside a BMW Motorrad Dealers’ Service Centre again

With respect, I sincerely hope that you are never my client  

Agree here 100%! 

[lecap]

...


But my question to all the Jugheads, Le Caps's, and other guys in the bike repair/service business:  Would you guys have accepted the quote from the OP if this was your bike? 

...

Again:
The dealer quoted for repair and replacement of everything they found wrong on the bike.

From this point it was up to the customer to speak to the workshop manager and decide which part of the quote should be scrapped and which jobs should be done or to go to another place all together.

And again: As long as the workshop did not quote for repair or replacement of anything which was not damaged or worn beyond its service limit and as long as the workshop does not charge for something and not do it I fail to see a rip off.


It would actually be very nice to see a copy of the quote in question. Surely it's not classified

[TheBear]

It would actually be very nice to see a copy of the quote in question. Surely it's not classified

I doubt that the OP have it available.  Remember, he did not go back and discuss.  He just fetched his bike.  It also seems, reading between the lines as the OP doesn't say, that he was not charged a quoting fee.

[Swannie 685]

@ 2StrokeDan

"Woefully I lose a lot of money through this lack of "pushing services", but so be it."

No, you won`t lose money, cos customers like me appreciate your attitude and will always come back to you, PLUS your current customers will tell their friends too - free advertisement in this case. 

[katana]

I've been following this with interest and yet again am fascinated with the responses. Extract from the OP:

on Thursday late afternoon I get a call to tell me they have prepared a quote. I am told “to come and discuss the quote”

... I am told this is the “worst case scenario” and they don’t have to do all the work immediately but that I must come and discuss it.

I for one will never set foot inside a BMW Motorrad Dealers’ Service Centre again

With respect, I sincerely hope that you are never my client  

Agreed.  Unless you have tons of cash   

[Lord Knormoer]

I've been following this with interest and yet again am fascinated with the responses. Extract from the OP:

on Thursday late afternoon I get a call to tell me they have prepared a quote. I am told “to come and discuss the quote”

... I am told this is the “worst case scenario” and they don’t have to do all the work immediately but that I must come and discuss it.

I for one will never set foot inside a BMW Motorrad Dealers’ Service Centre again

With respect, I sincerely hope that you are never my client  

Agree here 100%! 

If I was the DP for Clearwater I would be consulting my lawyer at this stage regarding an ungrounded social media attack on my dealership and it's reputation.

But some people are nicer than me

[Lord Knormoer]

I've been following this with interest and yet again am fascinated with the responses. Extract from the OP:

on Thursday late afternoon I get a call to tell me they have prepared a quote. I am told “to come and discuss the quote”

... I am told this is the “worst case scenario” and they don’t have to do all the work immediately but that I must come and discuss it.

I for one will never set foot inside a BMW Motorrad Dealers’ Service Centre again

With respect, I sincerely hope that you are never my client  

Agree here 100%! 

If I was the DP for Clearwater I would be consulting my lawyer at this stage regarding an ungrounded social media attack on my dealership and it's reputation.

But some people are nicer than me

[Garfield]

I've been following this with interest and yet again am fascinated with the responses. Extract from the OP:

on Thursday late afternoon I get a call to tell me they have prepared a quote. I am told “to come and discuss the quote”

... I am told this is the “worst case scenario” and they don’t have to do all the work immediately but that I must come and discuss it.

I for one will never set foot inside a BMW Motorrad Dealers’ Service Centre again

With respect, I sincerely hope that you are never my client  

Agree here 100%!  

If I was the DP for Clearwater I would be consulting my lawyer at this stage regarding an ungrounded social media attack on my dealership and it's reputation.

But some people are nicer than me

I've been following this with interest and yet again am fascinated with the responses. Extract from the OP:

on Thursday late afternoon I get a call to tell me they have prepared a quote. I am told “to come and discuss the quote”

... I am told this is the “worst case scenario” and they don’t have to do all the work immediately but that I must come and discuss it.

I for one will never set foot inside a BMW Motorrad Dealers’ Service Centre again

With respect, I sincerely hope that you are never my client  

Agree here 100%!  

If I was the DP for Clearwater I would be consulting my lawyer at this stage regarding an ungrounded social media attack on my dealership and it's reputation.

But some people are nicer than me

Jy voel redelik sterk daaroor  

Maar ek stem saam.

[JVR]

I've been following this with interest and yet again am fascinated with the responses. Extract from the OP:

on Thursday late afternoon I get a call to tell me they have prepared a quote. I am told “to come and discuss the quote”

... I am told this is the “worst case scenario” and they don’t have to do all the work immediately but that I must come and discuss it.

I for one will never set foot inside a BMW Motorrad Dealers’ Service Centre again

With respect, I sincerely hope that you are never my client  

Agree here 100%! 

If I was the DP for Clearwater I would be consulting my lawyer at this stage regarding an ungrounded social media attack on my dealership and it's reputation.

But some people are nicer than me

Ek stem 100% saam......die is n gehuil oor kak.
Niemand is gedwing om die quote te aanvaar nie!
Ek werk al meer as 25 jaar met kliente........n ligte fender bender voor en drie maande later kom kak en kerm hy oor rattle agter.
Ek quote my kliente vir als wat ek dink hy het nodig......dit word dan bespreek en hy kies wat se dekking hy wil he en teken dan daarvoor.
Dit is mos nou eintlik fokken maklik.

[VaalBaas]

I've been following this with interest and yet again am fascinated with the responses. Extract from the OP:

on Thursday late afternoon I get a call to tell me they have prepared a quote. I am told “to come and discuss the quote”

... I am told this is the “worst case scenario” and they don’t have to do all the work immediately but that I must come and discuss it.


I for one will never set foot inside a BMW Motorrad Dealers’ Service Centre again

With respect, I sincerely hope that you are never my client  

Agree here 100%! 

If I was the DP for Clearwater I would be consulting my lawyer at this stage regarding an ungrounded social media attack on my dealership and it's reputation.

But some people are nicer than me

Ek stem 100% saam......die is n gehuil oor kak.
Niemand is gedwing om die quote te aanvaar nie!
Ek werk al meer as 25 jaar met kliente........n ligte fender bender voor en drie maande later kom kak en kerm hy oor rattle agter.
Ek quote my kliente vir als wat ek dink hy het nodig......dit word dan bespreek en hy kies wat se dekking hy wil he en teken dan daarvoor.
Dit is mos nou eintlik fokken maklik.

Nou begin dit rigting kry 

[Malmoer]

Terwyl almal warm en koud geraak het in die kraag het ek besluit om na my 800 se bearings te kyk. Voor het ek so 2500km terug vervang. Nou ek wil net se dat as daar een ding is wat die draad gedoen het vir my is dit sommer n klomp geld te spaar. Een van die 3 bearings was vas. Die skade wat die oorsprong was van die draad sou my ook getref het. So dankie aan almal wat deel geneem het. Ek sou anders dit dalk nie gaan inspekteer het nie. Gelukkig het ek spaar bearings want hulle is nie duur nie. Thx julle.

[2StrokeDan]

I've been following this with interest and yet again am fascinated with the responses. Extract from the OP:

on Thursday late afternoon I get a call to tell me they have prepared a quote. I am told “to come and discuss the quote”

... I am told this is the “worst case scenario” and they don’t have to do all the work immediately but that I must come and discuss it.

I for one will never set foot inside a BMW Motorrad Dealers’ Service Centre again

With respect, I sincerely hope that you are never my client  

Agree here 100%! 

If I was the DP for Clearwater I would be consulting my lawyer at this stage regarding an ungrounded social media attack on my dealership and it's reputation.

But some people are nicer than me

Ek stem 100% saam......die is n gehuil oor kak.
Niemand is gedwing om die quote te aanvaar nie!
Ek werk al meer as 25 jaar met kliente........n ligte fender bender voor en drie maande later kom kak en kerm hy oor rattle agter.
Ek quote my kliente vir als wat ek dink hy het nodig......dit word dan bespreek en hy kies wat se dekking hy wil he en teken dan daarvoor.
Dit is mos nou eintlik fokken maklik.

So fokken maklik dt hy 3 maande later kom kerm oor daai rattle?