This is SERVICE!!

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Ou Ryperd

Race Dog
Joined
Jan 24, 2006
Messages
3,728
Reaction score
2
Location
Pretoria
Bike
KTM 890 Adventure R
8) 8)

As you all know, my GS had to undergo some minor repairs after my spill at Koos se Klim. My insurance approved the claim, and I decided to take my GS to Touratech. I took the bike there last week Wednesday for them to start work. Stephen asked when I want the bike back, and I said latest next week Friday (which is tomorrow/today).

The cylinder head cover was the part that had to be fixed, as all the other components were replaced by new ones.

I phoned them last week Friday to get a progress report. I spoke to John, and he informed me that my bike is still as I left it. The Reason? They await other cylinder head protectors that they have sent to their supplier, they will get that back on Monday and first want to check the quality of workmanship. I said thanks, and I will call back later.

I called them on Tuesday, spoke to Johan, he informed me that the crash bars are fitted, the bash plate & cylinder head protectors (except the left side). They await the arrival of my cylinder head cover. Today I decided to pay them a surprise visit, called them at 17:00 and asked until when they will be at the office. ?About what time Herman?? ?Roundabout 17:30? ?Fine, we?ll wait for you?.

Upon arrival, Stephen & Johan escorted me to my bike?and she was finished, klaar!!!! They just need to fit the new Touratech hand guards and then I can take her?the hand guards are in storeroom, and will be fitted tomorrow. I can collect my bike by 09:00!!!!!

This is service, and I will go back there again, and again?and again!!!!

Thank you Stephen, Liz, Johan & John for great service, keeping me up to date, and for delivering on your deadline. You are :king: 's
 
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