So went to the dealer yesterday and ordered new parts, ie tail light and air filter boot that got damaged.
Showed the pics to the owner and his workshop manager and they admitted that the most probable cause is not tightening the subframe properly.
Very apologetic and said they would make it up to me. We'll see once I go to collect the parts and have to pay. Think I should take the bike there for them to reassemble?
Where humans are involved, sh!t is bound to happen. The true test is do they admit to the possibility that they caused the sh!t and how they plan to make up for it. Seems your dealer is a good one.
So, after what seemed like a lifetime of waiting for parts, I took a drive to the dealer on Saturday to find out if they even ordered it. Low and behold, all the parts were there but they never even bothered to let me know - 3 weeks later!
Then it came to paying for the parts (which needed replacement because of their poor workmanship) and I started chatting to the owner of how they propose "making it up to me".
His response: "I'll give you 10% discount and then I only make 10%. That way we'll meet each other half way."
This after I nearly came down at 145km/h because of their (admitted) poor workmanship!!
Needless to say, I told him where those parts could go and walked out with nothing. Went to another dealer, ordered the parts and they even offered to install them for me at no cost, even though there is no affiliation between the dealers.
What a disgrace for the KTM brand.