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Author Topic: 1190R Broken Frame  (Read 14639 times)

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Offline Draadwerk

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Re: 1190R Broken Frame
« Reply #100 on: October 02, 2015, 08:02:45 pm »
Send the KTM to me tomorrow, and I will get the money to pay you for it from RAD. How's that sound? 😀😉
 

Offline 2wdrift

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Re: 1190R Broken Frame
« Reply #101 on: October 02, 2015, 09:43:46 pm »
Send the KTM to me tomorrow, and I will get the money to pay you for it from RAD. How's that sound? 😀😉

If only I could trust you forum people it would have been halfway there by now...  :deal:
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Offline 2wdrift

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Re: 1190R Broken Frame
« Reply #102 on: October 03, 2015, 08:12:41 am »
I have sent an email to Brian and will report back to you guys how KTM handles this situation.
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Calling upon my years of experience, I froze at the controls.  ~Stirling Moss

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Offline Roadhawg

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Re: 1190R Broken Frame
« Reply #103 on: October 03, 2015, 10:15:39 am »
I think it's too late for a CPA return. Usually I think there's a 6 month "implied warranty" but I'm not sure about on a new bike.  Good luck man.
 

Offline 2wdrift

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Re: 1190R Broken Frame
« Reply #104 on: October 03, 2015, 10:21:37 am »
I think it's too late for a CPA return. Usually I think there's a 6 month "implied warranty" but I'm not sure about on a new bike.  Good luck man.
I'll start doing research.
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Offline Bundu

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Re: 1190R Broken Frame
« Reply #105 on: October 03, 2015, 10:39:36 am »
I think it's too late for a CPA return. Usually I think there's a 6 month "implied warranty" but I'm not sure about on a new bike.  Good luck man.

I'm not so sure - his argument is the bike has never been "fit-for-purpose"
 

Offline 2wdrift

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Re: 1190R Broken Frame
« Reply #106 on: October 03, 2015, 10:47:26 am »
But now that I have cooled down and no longer want to have a long painfull fight I would rather sort this out with KTM. If all else fails I can brand my bike and park it next to a few KTM dealerships...
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Calling upon my years of experience, I froze at the controls.  ~Stirling Moss

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Offline Draadwerk

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Re: 1190R Broken Frame
« Reply #107 on: October 03, 2015, 10:52:14 am »
Trust your fellow wilddogs man 😁👍
 

Offline Bundu

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Re: 1190R Broken Frame
« Reply #108 on: October 03, 2015, 11:23:47 am »
But now that I have cooled down and no longer want to have a long painfull fight I would rather sort this out with KTM. If all else fails I can brand my bike and park it next to a few KTM dealerships...

handled correctly, I'm sure you will come right  :thumleft:
 

Offline 2wdrift

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Re: 1190R Broken Frame
« Reply #109 on: October 03, 2015, 01:38:50 pm »
I had a quick chat to the head mechanic at trax and he said he would try and help me and perhaps try and organise something with head office at well. I really appreciated that. And my problem doesnt really lie with the mechanics or dealerships its with KTM's refusal to take responsibility for their fuckups.

But my point still stands that I have a motor full of dirt and a warranty that expires in january.
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Calling upon my years of experience, I froze at the controls.  ~Stirling Moss

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Offline 2wdrift

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Re: 1190R Broken Frame
« Reply #110 on: October 05, 2015, 11:33:03 am »
I contacted Brian at KTM (thanks bundu) he said I would get another year of warranty if anything goes wrong with the engine. I think this is a good compromise.

I asked if I can clean the filter myself and not void the warranty and he agreed. I asked about the unifilter and he said it would not void the warranty but they believe the DNA is good enough. I will ask Trax to do a leakdown test and have them fit the 2015 airbox. I will ask Trax to also show me how to clean the filter just for the warranty's sake.

I have another year on the bike at least so I am pretty happy with the outcome. I was expecting no real help or solution from them so I was pleasantly surprised.
XR650R the one and only
Calling upon my years of experience, I froze at the controls.  ~Stirling Moss

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Re: 1190R Broken Frame
« Reply #111 on: October 05, 2015, 11:37:16 am »
Sounds like a fair deal to me, but I would ask them to make special note on their system that even if your motor had to die after your extended warranty ends, that they honour the fact and acknowledge that the engine problem as as a result of their faulty airbag in the first 2 years, and not through any fault of your own.

Not saying anything will happen, but should it later down the line, at least Brian's acknowledgement is on record for your sake should another customer service representative eventually take over from him during this time.

Well done.
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Offline Bundu

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Re: 1190R Broken Frame
« Reply #112 on: October 05, 2015, 12:35:58 pm »
I contacted Brian at KTM (thanks bundu) he said I would get another year of warranty if anything goes wrong with the engine. I think this is a good compromise.

I asked if I can clean the filter myself and not void the warranty and he agreed. I asked about the unifilter and he said it would not void the warranty but they believe the DNA is good enough. I will ask Trax to do a leakdown test and have them fit the 2015 airbox. I will ask Trax to also show me how to clean the filter just for the warranty's sake.

I have another year on the bike at least so I am pretty happy with the outcome. I was expecting no real help or solution from them so I was pleasantly surprised.

that's good to hear!  :thumleft:

I would make sure I have a recording of the conversation or something on paper  :deal:

now ride that fucking thing!  ;) :biggrin:
 

Offline 2wdrift

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Re: 1190R Broken Frame
« Reply #113 on: October 05, 2015, 12:39:56 pm »
It was all done via email. So I have record of it.  :thumleft:
XR650R the one and only
Calling upon my years of experience, I froze at the controls.  ~Stirling Moss

Don't worry my stutter is also bilingual...
 

Offline Fudge

Re: 1190R Broken Frame
« Reply #114 on: October 05, 2015, 12:43:41 pm »
I contacted Brian at KTM (thanks bundu) he said I would get another year of warranty if anything goes wrong with the engine. I think this is a good compromise.

I asked if I can clean the filter myself and not void the warranty and he agreed. I asked about the unifilter and he said it would not void the warranty but they believe the DNA is good enough. I will ask Trax to do a leakdown test and have them fit the 2015 airbox. I will ask Trax to also show me how to clean the filter just for the warranty's sake.

I have another year on the bike at least so I am pretty happy with the outcome. I was expecting no real help or solution from them so I was pleasantly surprised.
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Offline Toffie@2

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Re: 1190R Broken Frame
« Reply #115 on: October 05, 2015, 01:56:17 pm »
I contacted Brian at KTM (thanks bundu) he said I would get another year of warranty if anything goes wrong with the engine. I think this is a good compromise.

I asked if I can clean the filter myself and not void the warranty and he agreed. I asked about the unifilter and he said it would not void the warranty but they believe the DNA is good enough. I will ask Trax to do a leakdown test and have them fit the 2015 airbox. I will ask Trax to also show me how to clean the filter just for the warranty's sake.

I have another year on the bike at least so I am pretty happy with the outcome. I was expecting no real help or solution from them so I was pleasantly surprised.

that's good to hear!  :thumleft:

I would make sure I have a recording of the conversation or something on paper  :deal:

now ride that fucking thing!  ;) :biggrin:

Great news! Glad for you 2wdrift :biggrin:
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Re: 1190R Broken Frame
« Reply #116 on: October 05, 2015, 09:59:50 pm »
I contacted Brian at KTM (thanks bundu) he said I would get another year of warranty if anything goes wrong with the engine. I think this is a good compromise.

I asked if I can clean the filter myself and not void the warranty and he agreed. I asked about the unifilter and he said it would not void the warranty but they believe the DNA is good enough. I will ask Trax to do a leakdown test and have them fit the 2015 airbox. I will ask Trax to also show me how to clean the filter just for the warranty's sake.

I have another year on the bike at least so I am pretty happy with the outcome. I was expecting no real help or solution from them so I was pleasantly surprised.

Why would cleaning the airfilter yourself void the Warranty?
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Offline Bundu

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Re: 1190R Broken Frame
« Reply #117 on: October 05, 2015, 11:48:33 pm »
I contacted Brian at KTM (thanks bundu) he said I would get another year of warranty if anything goes wrong with the engine. I think this is a good compromise.

I asked if I can clean the filter myself and not void the warranty and he agreed. I asked about the unifilter and he said it would not void the warranty but they believe the DNA is good enough. I will ask Trax to do a leakdown test and have them fit the 2015 airbox. I will ask Trax to also show me how to clean the filter just for the warranty's sake.

I have another year on the bike at least so I am pretty happy with the outcome. I was expecting no real help or solution from them so I was pleasantly surprised.

Why would cleaning the airfilter yourself void the Warranty?

I think he was perhaps just overly cautious and concerned that him fiddling with the problematic area, would result in KTM coming up with shit arguments
 

Offline 2wdrift

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Re: 1190R Broken Frame
« Reply #118 on: October 06, 2015, 01:40:54 am »
I contacted Brian at KTM (thanks bundu) he said I would get another year of warranty if anything goes wrong with the engine. I think this is a good compromise.

I asked if I can clean the filter myself and not void the warranty and he agreed. I asked about the unifilter and he said it would not void the warranty but they believe the DNA is good enough. I will ask Trax to do a leakdown test and have them fit the 2015 airbox. I will ask Trax to also show me how to clean the filter just for the warranty's sake.

I have another year on the bike at least so I am pretty happy with the outcome. I was expecting no real help or solution from them so I was pleasantly surprised.

Why would cleaning the airfilter yourself void the Warranty?

I think he was perhaps just overly cautious and concerned that him fiddling with the problematic area, would result in KTM coming up with shit arguments

Yes, I have had dealings with a certain car manufacturer where they claimed the incorrect fitting of certain parts. Even after I asked them if they would come to malawi to fix the car them selves. So I am just being cautious and not taking any chances.
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Calling upon my years of experience, I froze at the controls.  ~Stirling Moss

Don't worry my stutter is also bilingual...
 

Offline fudgypup

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Re: 1190R Broken Frame
« Reply #119 on: May 15, 2019, 06:36:47 pm »
My buddy's 1190 frame cracked last week.  Did a search and then found this YouTube vid of a similar incident.

https://youtu.be/fRh9PdvEbfk