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Author Topic: BMW MOTORRAD - NAVIGATOR V (DID YOU KNOW???)  (Read 464 times)

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Offline n0b0dy

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BMW MOTORRAD - NAVIGATOR V (DID YOU KNOW???)
« on: July 25, 2017, 01:52:14 pm »
Chaps need assistance please.

So lets start at the beginning.

A few weeks back realized my GPS ( as per heading) not working properly in the cradle of my bike. (LC GSA)
When I turn the wheel on I drive the scroll function ( or zoom depending on what function you in) works 100%
but when I thumb or finger ( excuse the misconception ) or select by pressing the wheel nothing happens.


I take bike to bmw for recall on the forks.. ask them to check the cradle..
They charged me for a full diagnostic checkup on the bike. ( bleksems)  and report that is absolutely nothing wrong with bike......wait for it....... its the gps...
They even showed me by taking another clients gps put in my bike .....100%
Then took my gps put in his bike ... problem still there.

So they offer me a discounted rate on a replacement unit R8400!!!!....( WHAT!!!!)

ok.... no can do...
I tried everything on the net to figure out what could be wrong. eventually phone garmin sa for assistance....
Now here is the big issue at hand...
Just to be told Garmin SA cannot assist as this product is not supported by Garmin SA.!
All BMW Motorrad  GPS's are grey imports from the UK by BMW... BMW don't support any product out of warrantee.
The best Garmin SA can do is offer me a ZUMO (that wont work with by onboard computer) at a discounted rate .They in turn will then fight with Garmin UK for reimbursement...

So any one here know that Nav V not supported by Garmin
Any one know of a problem like this?
Any assistance will be greatly appreciated 

Thanks
n0b

 


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Offline corriej

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Re: BMW MOTORRAD - NAVIGATOR V (DID YOU KNOW???)
« Reply #1 on: July 28, 2017, 06:26:02 pm »
Maybe they have learned from this.

I just bought the Navigator VI

The box is full of Garmin stickers with lifetime SA maps included. (It even has an ICASA sticker)

The price is way more than R8400.  I paid R12700 for the Nav 6

Corrie
 

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Re: BMW MOTORRAD - NAVIGATOR V (DID YOU KNOW???)
« Reply #2 on: July 28, 2017, 07:08:21 pm »
The fact that the wheel zoom works is indicative that there is a solid connection between the bike and the Garmin. It is just a communications line. So I surmise that your Garmin is not faulty... it may be corrupted though, by means of the settings being wrong or such like.

Maybe try connecting to your computer and firstly see if there's an update for it, failing that try reformatting its internal drive and reloading its OS. To do this you will have to google around a bit and hack a few things to get access to the internals (file system) that they did not want you to have access to. Almost like reformatting your PC and re-installing all the software, if it makes any sense?
 

Offline BMWPE

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Re: BMW MOTORRAD - NAVIGATOR V (DID YOU KNOW???)
« Reply #3 on: July 28, 2017, 07:22:28 pm »
where did you buy the Nav V
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Offline BiG DoM

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Re: BMW MOTORRAD - NAVIGATOR V (DID YOU KNOW???)
« Reply #4 on: August 01, 2017, 04:43:20 pm »
Speak to Wessel at Africanstuff - he has resuscitated many a GPS that Garmin themselves cannot do. He really knows these products. 👍🏽
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Offline ISINYONI

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Re: BMW MOTORRAD - NAVIGATOR V (DID YOU KNOW???)
« Reply #5 on: August 02, 2017, 07:23:20 am »
I can't assist with the Navigator but do know the Garmin products well and can understand why they won't/don't support it.

BUT, I do agree that you should chat with Wessel.  He's one of the best in the business!!!
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Offline Christian Kuun

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Re: BMW MOTORRAD - NAVIGATOR V (DID YOU KNOW???)
« Reply #6 on: August 05, 2017, 03:40:17 pm »
Understand Garmins point but it is nice of them to at least try and help.
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Offline Edd

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Re: BMW MOTORRAD - NAVIGATOR V (DID YOU KNOW???)
« Reply #7 on: August 10, 2017, 10:56:27 pm »
i also had to replace my nav v, just out of warranty, now have the old one as a paper weight.

R 12 500 for the Nav 6 is hectic.  :o

at least it has lifetime maps now.  :thumleft:
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