https://instagram.com/p/BfK5TT_H5O9/Nice summary.
From what I can ascertain, she is talking to the head mechanic. Maybe she should have spoken to the service manager, but the way I see it, any workshop should give you a rundown of what you have requested be checked on the bike, what their findings of reported problems were and what work has been carried out.
Why she didn't speak to the mechanic that worked on the bike, I dont know, but logic tells me that there must be a reason that the head mechanic was involved.
Q1. They didn't do new brake lines. How are the brakes on this?
A1. I don't know, I wasn't involved with it personally.
C1. Maybe you should ask whichever mechanic from your dealership was, and get him involved in the conversation? What is the point of being the head mechanic if it isn't at least to take some leadership in the workshop?
Q2. Did you take it for a Test drive?
A2. No I didn't. I wasn't asked to.
C2. Maybe I am being silly here, but how will you pick up and report any problems on a vehicle if you don't take it for a Test drive? Who has to ask you to take the bike for a Test drive, the dealer/customer? Maybe as a head mechanic you should have some form of autonomy in your work, and maybe the dealership should - out of interest in customer satisfaction and safety - insist that bikes are test ridden to ensure they work correctly before they leave the dealership.
From what I gather is coming up in a subsequent video, this annoying woman that complains about "nothing" according to some, could figure out that there was a problem with the front end of the bike. The HEAD MECHANIC (Just for you RI
) could not find anything wrong after the customer insists that he take it for a test drive. What would we suppose that means about his level of skill as Head Mechanic?
The fact that you received good service from this dealership, does not detract from the fact that this woman received absolutely appalling service (Whether she laid for it or not). Good service is not something you give once or twice. It should be your company culture. Making sure a job is done correctly and thoroughly is not doing the customer a favour, it shows your character and the attitude of the leadership at your company.
What I am trying to get to, is our blatant acceptance of this kind of service as South Africans, all the while convincing ourselves that it is normal. It is for this exact reason that we will keep degenerating into 3rd world status, as there are no more voices demanding 1st world service or standards. This is no more true than the insane queues at all state departments, where it is simply accepted as the norm.
What is more worrying is the fact that this ineptness has crept further and further into the private sector, and if we don't show an intolerance for it, will become our culture.
Again, this is not a rant about any brand, particular company or person. It is about the crazy shit we allow companies to get away with without even questioning them (Hell, in some instances as we can see on this thread, some make excuses on their behalf and even go as far as criticizing the voices that dare complain about bad service).
Patriotism isn't hiding or making excuses for your countries flaws, it is wanting to change the bad things that are happening because you love your country and want it to be better.
1st step to fixing a problem is admitting there is a problem...
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Topic: mechanical workmanship caught on video (Read 8581 times)
