I am happy to read that Triumph is back in SA. The issue for me is that there wont be dealerships in Mpumalanga, who is going to service my bike in Nelspruit..??
The downside is that customers will need to drive further to get to the dealership, possibly even having to catch an aeroplane. For 2018, Triumph South Africa will be running from their Johannesburg store, but there are plans to open a Cape Town dealership in 2019 and a Pretoria dealership in 2020. Triumph say that they will assist in arranging transport for customers not living near dealerships, plus the previous Triumph dealerships in Edenvale, Centurion, Boksburg, Cape Town, Durban and Port Elizabeth will continue operating as service centres. Also, they will honour any previous Triumph warranties.
Transporting ones bike to JHB is a maybe solution from a dealership point of view, but with the client questions will remain like:
- Who will transport the bike
- What about insurance
- How long will you be without a bike
- What about if the customer is not happy with the service and needs to discuss or have the bike re-looked over
All good and well, but that personal interaction with clients not in JHB will not happen. I am not convinced..