Author Topic: TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX (Read 12144 times)

RobD · « **Reply #20 on:** April 10, 2018, 02:12:08 pm »

Quote from: Sheepman on April 10, 2018, 02:10:59 pm

Quote from: RobD on April 10, 2018, 02:06:50 pm
Quote from: TheBear on April 10, 2018, 02:03:28 pm
Quote from: RobD on April 10, 2018, 01:48:01 pm
Quote from: TheBear on April 10, 2018, 01:18:17 pm
Moet jy nie eerder damoerin vir die versekeraar wees as Bike Tyre Warehouse nie?

Anyway, I reckon speak to them again, slowly and clearly because it looks like they think that you are claiming for the repair, not a replacement tyre.

Nope, they are acting as an intermediary and therefore should know and explain the product. Wonder if they are an FSP?

I hear what you guys are saying, I personally just prefer to fight such a fight with the source, not the intermediary.

Won't help, the intermediary is at fault if the policy and it's cover/exclusions were not explained to the customer. The insurer has the product, the intermediary has to know and sell it....

Maybe it was explained, but the customer did not read through the policy thoroughly

Always a possibility Sheepman.....

Gérrard · « **Reply #21 on:** April 10, 2018, 02:19:46 pm »

There is really no point in the discussion until we know the definition of 'irreparable' in the contract

J-dog · « **Reply #22 on:** April 10, 2018, 02:33:09 pm »

To the OP....

You got a puncture FFS. If everyone who gets a puncture claims warranty, there will be no tyre dealers to supply you anything.

Just don't get it.

BTW, you could have just fixed the tyre at any dealer for about R50.

Cracker · « **Reply #23 on:** April 10, 2018, 02:48:34 pm »

He had an accidental cut in the tyre that was irreperable - that's what I read.

He tried to repair it but it didn't hold - still irreparable.

Can Bike Tyre Warehouse fix it? If yes, then no claim. If not, then it remains irreperable.

TheBear · « **Reply #24 on:** April 10, 2018, 02:50:27 pm »

Quote from: J-dog on April 10, 2018, 02:33:09 pm

To the OP....

You got a puncture FFS. If everyone who gets a puncture claims warranty, there will be no tyre dealers to supply you anything.

Just don't get it.

BTW, you could have just fixed the tyre at any dealer for about R50.

But he did have tyre insurance, not the warranty, and as such can be a tad peeved.

Gérrard · « **Reply #25 on:** April 10, 2018, 02:54:37 pm »

Quote from: Cracker on April 10, 2018, 02:48:34 pm

He had an accidental cut in the tyre that was irreperable - that's what I read.

He tried to repair it but it didn't hold - still irreparable.

Can Bike Tyre Warehouse fix it? If yes, then no claim. If not, then it remains irreperable.

That's the thing. As I understand the repair lasted about 100km and then deflated. Bad repair work ? When does it become 'irreparable'. That's why we need the contract definition.

J-dog · « **Reply #26 on:** April 10, 2018, 02:55:12 pm »

Quote from: TheBear on April 10, 2018, 02:50:27 pm

Quote from: J-dog on April 10, 2018, 02:33:09 pm
To the OP....

You got a puncture FFS. If everyone who gets a puncture claims warranty, there will be no tyre dealers to supply you anything.

Just don't get it.

BTW, you could have just fixed the tyre at any dealer for about R50.

But he did have tyre insurance, not the warranty, and as such can be a tad peeved.

Mostly not irreparable unless a sidewall cut. Anyway, offering insurance on an ADV tyre is just asinine. It's like offering HIV insurance to a prostitute. But sure - I get your point.

Mikel89 · « **Reply #27 on:** April 10, 2018, 02:58:39 pm »

I read it as declined because there was an attempted repair job to the tyre.

J-dog · « **Reply #28 on:** April 10, 2018, 03:01:46 pm »

Quote from: Mikel89 on April 10, 2018, 02:58:39 pm

I read it as declined because there was an attempted repair job to the tyre.

Again. Asinine. Leave him out in the bush for a week whilst he contemplates his warranty conditions?

Gérrard · « **Reply #29 on:** April 10, 2018, 03:02:38 pm »

Quote from: Mikel89 on April 10, 2018, 02:58:39 pm

I read it as declined because there was an attempted repair job to the tyre.

And how long/far should the repair last until its deemed a success or failure ?

J-dog · « **Reply #30 on:** April 10, 2018, 03:05:32 pm »

Quote from: Gérrard on April 10, 2018, 03:02:38 pm

Quote from: Mikel89 on April 10, 2018, 02:58:39 pm
I read it as declined because there was an attempted repair job to the tyre.

And how long/far should the repair last until its deemed a success or failure ?

My friend (yes I have one) always asked me...

What's the difference between a good haircut and a bad haircut?

Answer: about one week.

Mikel89 · « **Reply #31 on:** April 10, 2018, 03:22:21 pm »

Quote from: J-dog on April 10, 2018, 03:01:46 pm

Quote from: Mikel89 on April 10, 2018, 02:58:39 pm
I read it as declined because there was an attempted repair job to the tyre.

Again. Asinine. Leave him out in the bush for a week whilst he contemplates his warranty conditions?

I fully agree with your sentiments, don't get me wrong.

It's flipping silly that the claim was rejected for that.

OomD · « **Reply #32 on:** April 10, 2018, 03:27:03 pm »

Maybe they reject it because the attempt at repair could've caused further damage, thus no longer "accidental"?

Ouman · « **Reply #33 on:** April 10, 2018, 03:44:06 pm »

Sheepman! I am the flippen customer! I know what I have been given to read and what I was told! If this was such an issue EXTRA care should have been taken to explain the terms and conditions to me! And YES! They are an FSP! Number and ALL!!

And what I said in the heading as well!! MY OPINION! I feel cheated and I was!

Will give them a day or to respond, but I will not let this lie! The tyre was damaged beyond - and if you like - a more permanent repair and it could never be repaired to a level where its safe to use. What makes that the tyre? F@cked beyond repair! What would you have done my dear fellow Dawg! Pitched your tent in the middle of the Tankwa whilst the guy who sold me tyre and provided the insurance sits back and does nothing to protect my interests. I am and remain his client and because of that alone he has an obligation to fulfill.

Sheepman · « **Reply #34 on:** April 10, 2018, 03:54:17 pm »

Quote from: Ouman on April 10, 2018, 03:44:06 pm

Sheepman! I am the flippen customer! I know what I have been given to read and what I was told! If this was such an issue EXTRA care should have been taken to explain the terms and conditions to me! And YES! They are an FSP! Number and ALL!!

And what I said in the heading as well!! MY OPINION! I feel cheated and I was!

Will give them a day or to respond, but I will not let this lie! The tyre was damaged beyond - and if you like - a more permanent repair and it could never be repaired to a level where its safe to use. What makes that the tyre? F@cked beyond repair! What would you have done my dear fellow Dawg! Pitched your tent in the middle of the Tankwa whilst the guy who sold me tyre and provided the insurance sits back and does nothing to protect my interests. I am and remain his client and because of that alone he has an obligation to fulfill.

Sure Ouman, we were just speculating.Tackle them......head on.
At best you may score a new tyre and at worst a shrug......and the sun will come up tomorrow again and people will buy tyres, plenty of them.

armpump · « **Reply #35 on:** April 10, 2018, 04:27:55 pm »

Price includes: VAT, FREE fitment, FREE balancing, FREE 12 months Batt T’ Sure insurance (including tyre cover for riders on the GS Trophy event). NOBODY ELSE offers this deal, so call Bruce on 073 777 9269 or email sales@biketyrewarehouse.com

Operator · « **Reply #36 on:** April 10, 2018, 04:29:44 pm »

Quote from: Ouman on April 10, 2018, 03:44:06 pm

The tyre was damaged beyond - and if you like - a more permanent repair and it could never be repaired to a level where its safe to use.

Very important fact.

Aaklige Attie · « **Reply #37 on:** April 10, 2018, 04:32:37 pm »

Quote from: Gérrard on April 10, 2018, 12:51:02 pm

"against any irreparable accidental damages to the insured tyres on your bike"

Seems your damage was repairable, thus vitiating the claim. Don't see the problem.

If it was repairable then why did BTW not repair it and send the customer on his way? After all he did just drive more than 300Km's to get a problem resolved and that after he phoned and made an appointment? Then you get introduced to someone that is from Metzeler and he himself can not make a call?

Operator · « **Reply #38 on:** April 10, 2018, 04:49:45 pm »

It is important to note that this is not an issue for Metzeler (tyre company).
They were not the ones offering the insurance.
This is not a CPA problem. It is an insurance problem.

This problem is with Bike Tyre Warehouse and BAT insurance product.
They are not treating the customer fair and reasonable. The FSB and the Ombudsman is very strict on this.
They must decide whether they want to go down this road......
They can use this story as a good advertisement with free/positive exposure.......................or they can decide to
take the bad publicity and get the free/bad exposure regarding their service and product.

Is the negative publicity worth the R1500 of the tyre?

Aaklige Attie · « **Reply #39 on:** April 10, 2018, 05:53:03 pm »

Quote from: Operator on April 10, 2018, 04:49:45 pm

It is important to note that this is not an issue for Metzeler (tyre company).
They were not the ones offering the insurance.
This is not a CPA problem. It is an insurance problem.

This problem is with Bike Tyre Warehouse and BAT insurance product.
They are not treating the customer fair and reasonable. The FSB and the Ombudsman is very strict on this.
They must decide whether they want to go down this road......
They can use this story as a good advertisement with free/positive exposure.......................or they can decide to
take the bad publicity and get the free/bad exposure regarding their service and product.
Is the negative publicity worth the R1500 of the tyre?

Could not agree more!! This is definitely a problem with BTW and their after sales service. Do they only use the "BATT insurance" as a sale pitch, cause really what do they expect you to do when stranded in the middle of the Karoo with a cut tyre not to try and repair it to get out of a sticky situation. After all it is not as if you are carrying a spare tyre around.