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Offline HHHusky

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Husky blues
« on: September 21, 2008, 08:25:18 am »
A few weeks back my TE610 was serviced by Runner, and he gave me the bad news that the gearbox output shaft (where the sprocket fits on) was badly damaged. Not sure how this happened, but the reality is that some serious work will be required to fix it. So on the Tuesday morning I phoned the Husky principal agents in Primrose, and explained the problem to Spares Guy 1. Basically I wanted their opinion on what parts I need to replace (based on the spare part list), a price for the different spares, and then a separate quote from them for the actual work. He wasn‚??t to keen to listen to my explanation of the problem, and insisted that I bring the bike in. Due to the logistics involved and fact that the problem was simple to explain I insisted that this was not required. He grudgingly conceded, and promised to phone me back with the relevant prices. I sort of got the feeling he wasn‚??t too committed in this regard, as he made no effort to take my number! By the weekend I had no response, so I went searching for the spare parts list on the internet, identified what I thought were the correct parts, and sent an e-mail to the Primrose e-mail address listed on the Husky website. Having a bad feeling about how things were going, I also sent the same e-mail to a Husky agent in the UK who seemed highly rated. By Monday evening I had my prices from the UK, but by Tuesday nothing yet from Primrose, so I phoned again. Got hold of Spares Guy 2, who knew nothing of my first enquiry or e-mail, so I forwarded the e-mail to him direct. Progress!

No. Friday I phoned again, spoke to Spares Guy 2, but he was too busy to talk, but promised to e-mail me the pricing ASAP. By Tuesday I am really upset, and I phone the Boss Man to explain the kind of service I have been receiving from his staff, and he promises to investigate. Also tells me that I was looking for the wrong shaft, but in any case they don‚??t keep these spare, but that he might have a good second-hand shaft which they will give to me at a ‚??good price‚?Ě, and that he will get back to me. Next day Workshop Guy phones and tells me to bring in the bike, and for around R 6000 they will fix it with the second-hand shaft. I ask him for a cost breakdown and spare part numbers, but he can‚??t give it to me ‚??cause it is written somewhere on a piece of paper‚?Ě, but he does confirm that the second-hand shaft is only R 1500. New one is apparently much more. So I sit an mull this over, and decide to contact my friend in UK again to get his price for a new shaft, and within 24 hours he comes back with the price, roughly R 1000 excl shipping. And they keep stock, and can ship immediately. This can‚??t be right! So next morning I phone Workshop Guy and ask him to please put his quote in writing, with all relevant spare part numbers so that I can be sure that I am comparing the same spares, and I also please quote me on a new shaft ‚?? if I‚??m going to be asked to spend R 6000, this might not be a good time to try and save a bit of money. Again, these guys seem to be really busy, and he couldn‚??t talk to me then, but promised to phone back with all the detail. Three days later and nothing, and after almost three weeks of battling with these guys I give up.

Thing is, I absolutely love my TE610, and apart from this problem the bike has been a pleasure. But this kind of arrogant and indifferent service from the principal agent is simply not acceptable, and will certainly influence my decision about what I buy in the future. The sooner BMW takes over the local Husky business the better. So next week it‚??s me, Runner and my friend from the UK, and let‚??s hope she is up and running soon.

In the mean time I am looking for a full-size seat for the Djebel, as the current seat has been modified to fit my 1.55m wife, and I need to ride!


Husky TE610 - (Sold)
KDX 200 #C258 - (Sold)
YZ250 2t (on it's way to OZ!!!)
Montesa Cota 315R (Sold)
The Roof - a strenuous hike the through the mountains of Lesotho with a 100kg backpack.  As acid rain falls on the leaves, And Mother Earth quietly grieves, These blasted pollutants Will make us all mutants, And our kids will wear coats with three sleeves.
 

Offline LeonDude

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Re: Husky blues
« Reply #1 on: September 21, 2008, 08:31:50 am »
Hi, I've got the same problem with trying to get KAWASAKI spares in CENTURION. It must be the LIFESTYLE that they lead. Good luck on the brittish thing. I phoned around and eventually got good service in Boksburg at Kawa.

Is there not a Husky dealer in another town close to you that can help you?

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Offline blazes

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Re: Husky blues
« Reply #2 on: September 21, 2008, 09:58:43 am »
SHIT service or should i say lack of service ??? I also hope BMW make a good job when they oficially run Husky. I may even buy one again ;) Although i had about 16Huskies through the years i must admit that i never waited for spares or info when needed. Butch at that time would even loan me his one and only workshop manual when needed. Sighhh How times have changed. That a good bike or bikes the same as some other brands are getting a bad name due to shit service and back-up.
Husky have over 100 championships behind them. Just goes to show---You cannot rely on a name only. It is a package deal. :mwink:
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Husqvarna TE 610 --Best Small DS Bike ever --Had two -- Dakota Just bought the one --
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Offline Rufus115

Re: Husky blues
« Reply #3 on: September 21, 2008, 10:23:32 am »
mate of mine has a husky too and your story reads excatly the same, verbatim.

I bought my first two decent street bikes from these guys ( a few years ago when they were just Primrose M'cycles) and they are nice enough guys, but service, eesh, missing entirely.

I agree with the sentinment that they are corking up a good brand, bmw would help a lot but I dont know if they have specific plans to intergrate the local sales/service.

I can tell u that if it were me, I would not be stopping until I ran out of people to call/mail/pester about the shite service. I tend to go on a mission with these things and wont stop until I have made myself heard.

But in all, I agree that importing your spares yourself is the best way forward, overseas service is MUCH better, they actually give a sh!t.

Good luck with getting your mcahine sorted
"To live, you gotta lose some sleep"
 

Offline sidetrack

Re: Husky blues
« Reply #4 on: September 21, 2008, 10:45:00 am »
H hope you get sorted, could have been a shaft that was not hardenend properly from the factory. You must get back in the seat, who else will pull us out of mudpits :)
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Offline HHHusky

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Re: Husky blues
« Reply #5 on: September 21, 2008, 11:00:23 am »


...  could have been a shaft that was not hardenend properly from the factory.

At some stage many moons ago I was a metallurgical engineer, so this shaft will be carefully analyzed once removed. While browsing the web I did find a few references on Advrider and ThumperTalk of the same thing happening to 2006 TE610, so I am suspicious. Damage was caused by OEM sprocket. Will post results once they are available, and if I do find a problem I will post it on all the forums.

Is there not a Husky dealer in another town close to you that can help you?

They have had three dealers in Pretoria in about one year . . . Not confidence inspiring.
Husky TE610 - (Sold)
KDX 200 #C258 - (Sold)
YZ250 2t (on it's way to OZ!!!)
Montesa Cota 315R (Sold)
The Roof - a strenuous hike the through the mountains of Lesotho with a 100kg backpack.  As acid rain falls on the leaves, And Mother Earth quietly grieves, These blasted pollutants Will make us all mutants, And our kids will wear coats with three sleeves.
 

Offline husky

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Re: Husky blues
« Reply #6 on: September 22, 2008, 08:13:48 am »
From an old Husky rider to a new one. This lack of support is why I abandoned Husqvarnas after going through quite a few of their 2 strokers, eventually ending with a 400 that needed new clutch plates and no one was even remotely interested.

We used to moan about Butch's charges and customer relations (still do with KTM's) but at least he had only one brand to support, he knew the bikes and did his best.  You've obviously trawled the net where there is plenty of info so I think that any motivated, competent and careful mechanic with the right spares, maybe having to cobble up a few special tools, can do the job.

Go for it and good luck!
 

Offline HHHusky

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Re: Husky blues
« Reply #7 on: September 22, 2008, 10:43:11 am »
. . .  so I think that any motivated, competent and careful mechanic with the right spares, maybe having to cobble up a few special tools, can do the job.

Then I'm in trouble, as I was planning on using Runner  >:D
Husky TE610 - (Sold)
KDX 200 #C258 - (Sold)
YZ250 2t (on it's way to OZ!!!)
Montesa Cota 315R (Sold)
The Roof - a strenuous hike the through the mountains of Lesotho with a 100kg backpack.  As acid rain falls on the leaves, And Mother Earth quietly grieves, These blasted pollutants Will make us all mutants, And our kids will wear coats with three sleeves.
 

Offline Kykdaar

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Re: Husky blues
« Reply #8 on: September 22, 2008, 11:50:21 am »
. . .  so I think that any motivated, competent and careful mechanic with the right spares, maybe having to cobble up a few special tools, can do the job.

Then I'm in trouble, as I was planning on using Runner  >:D

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Offline husky

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Re: Husky blues
« Reply #9 on: September 22, 2008, 03:10:24 pm »
He he. It was specifically written from my point of view where I've need to get someone who just a tad more experince etc than me. This is because my forays into things mechnaical often lead to me visiting the local specialist with a few broken parts in hand. In my case; often Alpha McDelta in Pinetown.
 

Offline Runner

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Re: Husky blues
« Reply #10 on: September 22, 2008, 08:37:42 pm »
. . .  so I think that any motivated, competent and careful mechanic with the right spares, maybe having to cobble up a few special tools, can do the job.

Then I'm in trouble, as I was planning on using Runner  >:D

Al my Husky tools is nou net weg, ek is klaar met Husky's :P
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