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Author Topic: Service from the service dept. of Bikers Warehouse?  (Read 1292 times)

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Offline stevovo

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Service from the service dept. of Bikers Warehouse?
« on: September 04, 2019, 06:40:50 pm »
Whatís been your experience of late: very good, good, bad, or ugly?
 

Offline SwartBlackie

Re: Service from the service dept. of Bikers Warehouse?
« Reply #1 on: September 04, 2019, 07:08:54 pm »
Was awesome

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Offline Gerhardw

Re: Service from the service dept. of Bikers Warehouse?
« Reply #2 on: September 04, 2019, 08:04:50 pm »
Agree had great service from the guys.


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Offline Kenzogs

Re: Service from the service dept. of Bikers Warehouse?
« Reply #3 on: September 04, 2019, 08:30:55 pm »
I popped in there for some advice and minor assistance with my bike and they assisted very willingly.
You can never get lost - you just reach a different destination.
Every road has to lead somewhere - even if it is a dead-end.
 

Offline GhostSixFour

Re: Service from the service dept. of Bikers Warehouse?
« Reply #4 on: September 05, 2019, 07:18:12 am »
If you know what you want, they are good. However, I had tyres replaced there, and they had to replace the tube twice as it kept leaking. Their salesmen will tell you whatever to sell their product - had one tell me that you can't off road with Mitas E07's but needs some freaking enduro tyre to ride fire roads.. So.. Just be prepared.

Their prices aren't the best either, just compare with Guts and Gas that is close to there as well.
 

Offline Pavlovski

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Re: Service from the service dept. of Bikers Warehouse?
« Reply #5 on: September 05, 2019, 08:01:23 am »
Received very good service. They will definitely see me again :thumleft:
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Offline Dolf

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Re: Service from the service dept. of Bikers Warehouse?
« Reply #6 on: September 05, 2019, 10:40:21 am »
Had to book the 401 in for a service. The guy I spoke to had such a shit attitude...like they were doing me a favour. So I'm taking it to Race Worx rather.
 

Offline stevovo

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Re: Service from the service dept. of Bikers Warehouse?
« Reply #7 on: September 05, 2019, 11:44:05 am »
Had to book the 401 in for a service. The guy I spoke to had such a shit attitude...like they were doing me a favour. So I'm taking it to Race Worx rather.

That was my experience too - just wanted to check if I was the exception, as it seems some of the other Dogs have had more luck...
Been 5 days and they haven't even looked at the bike, never mind fixed it (if they can). Had I known it would be such a mission I would have gone somewhere else and saved a week. And then try speaking to them on the phone - oh my word! :xxbah:
 

Offline Offroadrider

Re: Service from the service dept. of Bikers Warehouse?
« Reply #8 on: September 05, 2019, 12:41:43 pm »
Had to book the 401 in for a service. The guy I spoke to had such a shit attitude...like they were doing me a favour. So I'm taking it to Race Worx rather.

That was my experience too - just wanted to check if I was the exception, as it seems some of the other Dogs have had more luck...
Been 5 days and they haven't even looked at the bike, never mind fixed it (if they can). Had I known it would be such a mission I would have gone somewhere else and saved a week. And then try speaking to them on the phone - oh my word! :xxbah:
Phone and ask to speak to Mike the owner
 

Offline BuRP

Re: Service from the service dept. of Bikers Warehouse?
« Reply #9 on: September 05, 2019, 12:59:37 pm »
Phone and ask to speak to Mike the owner

Yeah, agree, if shit treatment/service received speak to he/she who owns it, it's their income at stake after all!
Mind, my experience is that if you can go see this person in person that's always way better than making a phonecall, if only for the fact that you are sure then to have this person's undivided attention!
« Last Edit: September 05, 2019, 01:01:37 pm by BuRP »
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Offline Ganjora

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Re: Service from the service dept. of Bikers Warehouse?
« Reply #10 on: September 05, 2019, 03:01:03 pm »
Bought, serviced and insurance repaired my bike at raceworx.
Only got good things to say about them.
 :thumleft:
 

Offline Dolf

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Re: Service from the service dept. of Bikers Warehouse?
« Reply #11 on: September 06, 2019, 06:55:44 am »
Phone and ask to speak to Mike the owner

Yeah, agree, if shit treatment/service received speak to he/she who owns it, it's their income at stake after all!
Mind, my experience is that if you can go see this person in person that's always way better than making a phonecall, if only for the fact that you are sure then to have this person's undivided attention!

Exactly what I did a month ago. Wanted to get lever / hand guards. The salesman said he will phone around to get a few options that will work and then call me back within a day. I'm still waiting.
 

Offline stevovo

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Bikers Warehouse - "sorry dude - we can't be bothered..."
« Reply #12 on: September 13, 2019, 11:21:32 am »
So after leaving my bike (a Husky 610 TE) for 2 weeks at Bikers Warehouse and having to basically beg them for feedback, they tell me today that they can't find out whats wrong with the bike and "given the age of the bike its not viable for them to work on it". What??!! The bike is only 9 years old and has just 20 000km on the clock - I thought they were supposed to be THE Husqvarna / KTM dealers! Clearly A) they have too much work to give a crap about customers if they are happy to turn business away, and B) their focus is on replacing parts on newer bikes, rather than bothering to spend any time fault finding. Also why the hell did they agree to take it in in the first place?  >:( >:(
 

Offline Roadhawg

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Re: Service from the service dept. of Bikers Warehouse?
« Reply #13 on: September 13, 2019, 11:30:46 am »
While I've managed to get everything I've needed out of them, I think there's a big case of "silos" going on there.  Little departments that don't seem to overlap at all.

Collected a wheel from the service side, ask them if they'd have new sprocket bolts available coz mine are corroded: "You'd have to ask spares" answer.  :eek7: That would've been an easy addition to that invoice right there (albeit probably small) but they were not interested in trying to help me out any more than they had done already.


 

Offline Dolf

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Re: Service from the service dept. of Bikers Warehouse?
« Reply #14 on: September 16, 2019, 06:47:15 am »
Bought, serviced and insurance repaired my bike at raceworx.
Only got good things to say about them.
 :thumleft:

Did the run-in service on the 401 there two weeks ago. Was in and out in 90 minutes and the bill was way less than what Biker's Warehouse quoted.
 

Offline Ganjora

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Re: Bikers Warehouse - "sorry dude - we can't be bothered..."
« Reply #15 on: September 16, 2019, 07:07:45 am »
So after leaving my bike (a Husky 610 TE) for 2 weeks at Bikers Warehouse and having to basically beg them for feedback, they tell me today that they can't find out whats wrong with the bike and "given the age of the bike its not viable for them to work on it". What??!! The bike is only 9 years old and has just 20 000km on the clock - I thought they were supposed to be THE Husqvarna / KTM dealers! Clearly A) they have too much work to give a crap about customers if they are happy to turn business away, and B) their focus is on replacing parts on newer bikes, rather than bothering to spend any time fault finding. Also why the hell did they agree to take it in in the first place?  >:( >:(

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Re: Bikers Warehouse - "sorry dude - we can't be bothered..."
« Reply #16 on: September 16, 2019, 01:37:50 pm »
So after leaving my bike (a Husky 610 TE) for 2 weeks at Bikers Warehouse and having to basically beg them for feedback, they tell me today that they can't find out whats wrong with the bike and "given the age of the bike its not viable for them to work on it". What??!! The bike is only 9 years old and has just 20 000km on the clock - I thought they were supposed to be THE Husqvarna / KTM dealers! Clearly A) they have too much work to give a crap about customers if they are happy to turn business away, and B) their focus is on replacing parts on newer bikes, rather than bothering to spend any time fault finding. Also why the hell did they agree to take it in in the first place?  >:( >:(
What is wrong with it ?
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Offline CliveG

Re: Service from the service dept. of Bikers Warehouse?
« Reply #17 on: September 16, 2019, 08:47:44 pm »
Bought what was supposed to be the last new Nuda 900 from them. Paid top dollar, got on plane,
flew to JHB and when I get there I am told the bike although new has been registered in dealer stock
somewhere and they dont have the logbook. I was told they would pay me R1500 back and pay for the cor test.
I was told many stories and only after a few months got the logbook. Still to this day no money was paid to me.
I wrote here before about it and someone on WD told Mike the owner. He Joined WD and sent me a PM, I wrote back to him and thats the last I heard. `His profile name .. mgyver Pro .. he only made two posts.

There was also a broken tab on the tank cover they were going to replace and the tool kit.  Guess it wasn't their fault about the bike in dealer stock, but why the stories and not standing up to their promises ? I thought, Mike Puzey was a stand up person, guess I was wrong.
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Offline Lunatic

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Re: Service from the service dept. of Bikers Warehouse?
« Reply #18 on: September 17, 2019, 08:28:36 am »
Took my 690 for a service and new tyres. The clutch lever reservior was leaking on my way home....so I took it back the following morning and John charged me again to have it filled up and tightened. Didnt expect that after just spending a further 11k on kit the same day.

One the same day I also left a Kawa 450 for a service as it wasnt starting after standing for long....that was 4 months ago....its still there today and I chase every week hoping for feedback that its ready for collection. No news from John the service manager in 4 months.

When speaking to Mike he chases up which is good, but then his team dont come back until I ask Mike again for a follow up. Still waiting today...with no news for resolution...
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Offline stevovo

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Re: Bikers Warehouse - "sorry dude - we can't be bothered..."
« Reply #19 on: September 20, 2019, 01:33:33 pm »
So after leaving my bike (a Husky 610 TE) for 2 weeks at Bikers Warehouse and having to basically beg them for feedback, they tell me today that they can't find out whats wrong with the bike and "given the age of the bike its not viable for them to work on it". What??!! The bike is only 9 years old and has just 20 000km on the clock - I thought they were supposed to be THE Husqvarna / KTM dealers! Clearly A) they have too much work to give a crap about customers if they are happy to turn business away, and B) their focus is on replacing parts on newer bikes, rather than bothering to spend any time fault finding. Also why the hell did they agree to take it in in the first place?  >:( >:(

So I pick up the bike and take it to the legendary Blazes who fixed the bike in lterally under 10 minutes! But then says "do you know your wiring has been butchered"?! Turns out BW cut into a bunch of the wiring, shorted it out and in the process blew the ECU!  >:( This is just one pic of how they left the wiring!