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Offline Sam

nama bike camp
« on: November 05, 2020, 01:51:03 pm »
I'm usually the "silent customer" who simply moves on when encountering bad service. This incident brought the "red mist" down though......I've waited a couple of days to post, so as not to do so in anger. I can be quite hot-headed, so bounced this off of a couple of close friends......who had the same reaction.

This is a copy of what I have just sent to them. Use it / don't use it. They will never get a second chance at my business. A really kak incident that spoiled a fantastic day of riding.

Dear Wayne,
We have not met but would have done so if you had deigned to take two minutes to chat to me on Monday 2/11 when I arrived at your camp.

I was the rider that arrived at your camp at 15h15 on Monday, hoping to find accommodation and have a relaxing afternoon after quite a hot day’s riding in the Cederberg. I came to your camp from Oasis, via Wuppertal and Brand Se Berg.
 
The reason for my intended visit was to recon your camp as a possible future destination for some long weekend trips for me and a couple of riders that I travel with. I thought that it might be a convenient stop after Oasis, before heading back over to the Tankwa for a three-day weekend.

Your camp looked pretty closed when I arrived, but there was a Ranger parked outside, so somebody was there.

Admittedly I had not booked anything but had checked your website to see if you were open before riding up from Oasis. The website did confirm that you were closed for the weekend of 31st October. My trip was a little spontaneous, hence no booking. However, to the best of my recollection, I cannot remember many instances in which I have booked over about 15 years of riding in the area. Preferring a little bit of a “quieter scene” I usually use Sunday’s and Monday’s to travel, so the camps or stopovers are usually pretty quiet on those days – never had a problem finding a place to sleep for the night.

After looking around for about 5 minutes, one of your workers walked by, and went in to call you. You must have been quite close by, as I could hear him talking to you. After about 5 minutes he came back out and said, “the boss said that he is not opening today, as there was a party here last night, and he is busy cleaning up”. I asked him who the boss was, and he responded that his name was Wayne, so I assume that it was you.

I have not been quite that angry for quite a few years. The level of disdain that you displayed by your actions toward a prospective client really blew my mind. It would have taken 2 minutes to pop out of your door to explain that you were closed, and perhaps why you did not mention this on your website as you did for 31 October. A recommendation of alternative accommodation would have been a great gesture too. After all, there are not too many alternatives in the area. You are also not really situated in an area where too many people would be “just riding by and decide to stop over”. You could be pretty sure that anyone that arrived there did so because it was an intended destination  - in other words a CLIENT.

It appears that your camp is pretty much solely focused toward dual-sport / adventure riding. I sincerely hope for your sake that it is merely a sideline business for you. It is quite a niche market, and you already have lost between 1 and 10 prospective clients. You will not ever have a second chance at my business, and I will definitely not be referring to your establishment in any positive manner. Think of it as the opposite of “word of mouth advertising”. You are riding on the coat tails of the reputation of businesses that have taken years of hard work to establish, such as Oasis.

So, what was to be done when one finds oneself without accommodation at that time of the afternoon? Fortunately, I can keep a pace, so I slabbed it back to Oasis, a place that one can rely on for excellent service and a great owner. I was so angry that I forgot about a nearby place that I would quite happy have stayed over at - Highlanders in Trawal. Mike started that business from scratch quite a few years ago and became the Overland stopover of choice on the Namibia trips. Maybe make a stop there sometime to see what a successful business looks like. I will be recommending his place to anyone that asks for suggestions for the area.

I am usually the “silent customer” – if it had merely been bad service, you would simply have never heard from me again. Disdain, on the other hand, deserves a response. Here you have mine.
I will be posting a copy of this on the Wilddog site. As they always say, there are two sides to the story – this is mine. There will be no further comment from me.

Sam









 

Offline Fuzzy Muzzy

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Re: nama bike camp
« Reply #1 on: November 05, 2020, 02:03:44 pm »
It takes a 30 second phone call to avoid riding all the way to a place to find that they are closed  :o

Don't know what you were so angry about.. as adventure riders we ride to a place, if its closed we ride to the next place. As you said, you arrived at the place HOPING to get accommodation. By your own admission you had no booking..

The Cederberg is a relaxed place, you don't always get 5 star service., most places open and close depending on all sorts of issues ranging from staff not pitching up or booked out, they work on honesty bars and people taking a chill pill most of the time.

I think you basically complaining based on an assumption that he was available to speak to you on demand. To bad mouth a company because you were not prepared is in poor form IMO. You don't even know if the worker was indeed talking to him so your complaint is based on an assumption. then you ramble on about all the other successful places in the area.

If that is how you complain after you have calmed down and bounced it off friends i would hate to see your reaction if he did come out to tell you he was closed.



Africa trip, Namibia, Botswana, Zambia, Malawi, Tanzania & Moz rr http://www.wilddog.za.net/forum/index.php?topic=61231.0
 

Offline BikerJan

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Re: nama bike camp
« Reply #2 on: November 05, 2020, 02:12:33 pm »
I will not camp at this place.
 

Offline Operator

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Re: nama bike camp
« Reply #3 on: November 05, 2020, 02:29:08 pm »
I will not camp at this place.

Why ?  Care to elaborate?   You also had a "bad" experience there or are you just jumping on the bandwagon
and being a keyboard warrior ?




 

Offline Operator

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Re: nama bike camp
« Reply #4 on: November 05, 2020, 02:41:10 pm »
Sam, lets call the situation for what it is..............you had preconceived ideas and it didn't work out for you as you were hoping/wishing and
then you decide to throw your toys. :deal:

The answer to your problem lay right in your own writings.  Let me copy and paste....

"I thought that it might be a convenient stop"

"hoping to find accommodation"

"Admittedly I had not booked anything"

"Your camp looked pretty closed"

 "not really situated in an area where too many people would be “just riding by and decide to stop over”
So why did you decide to ride to such a deserted address without any planning or booking?


Why project your own disappointment towards the owner instead of admitting that your preconceived plan (and lack of planning) did not pan
out as your thought it would be?

This is what an adventure rider do..............you asses the situation, you see your plan A is not going to work, then you put it out of your head and
start with a plan B, adapt and move on. This is what the adventure is all about
.
Instead you decide to rather throw a tantrum

Toughen the fuck up and adapt and move on. Your life was never in danger and the owner never did anything to harm you etc.
It was a mere inconvenience.  ::)






« Last Edit: November 05, 2020, 03:01:24 pm by Operator »
 
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Offline Operator

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Re: nama bike camp
« Reply #5 on: November 05, 2020, 03:27:16 pm »
Sam................you sending me threatening/aggressive PM's is not going make me change my
comment/viewpoint on this.    ;)     :bueller:
 
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Offline edgy

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Re: nama bike camp
« Reply #6 on: November 05, 2020, 03:28:41 pm »
 :imaposer:
www.astonesthrow.co.za

 BEER..."I drink it when I`m happy or when I`m sad. I drink it when I`m alone. When I have company I consider it obligatory. Trifle with it if I`m not hungry and drink it when I am. Otherwise, I never touch it - unless I`m thirsty"
 

Offline GhostSixFour

Re: nama bike camp
« Reply #7 on: November 05, 2020, 03:31:19 pm »
Sam................you sending me threatening/aggressive PM's is not going make me change my
comment/viewpoint on this.    ;)     :bueller:

Wait. What? Really? Maybe give him a few days to calm down.
 

Offline Heimer

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Re: nama bike camp
« Reply #8 on: November 05, 2020, 03:34:01 pm »
Sam................you sending me threatening/aggressive PM's is not going make me change my
comment/viewpoint on this.    ;)     :bueller:

Operator - you have been around long enough to know you can report him for threats via PM.

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Offline Operator

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Re: nama bike camp
« Reply #9 on: November 05, 2020, 03:35:30 pm »
Sam................you sending me threatening/aggressive PM's is not going make me change my
comment/viewpoint on this.    ;)     :bueller:

Operator - you have been around long enough to know you can report him for threats via PM.

Why would I report him?  I'm not a cry baby.
Actually is the best humor I had in quite a long time  :lol8: :lol8: :lol8: :lol8:
It is a no-brainer. Really.
I will start to worry, when a real-life issue arise
« Last Edit: November 05, 2020, 03:40:51 pm by Operator »
 

Offline JohnB

Re: nama bike camp
« Reply #10 on: November 05, 2020, 03:39:01 pm »
 :happy1:
But he said to me, “My grace is sufficient for you, for my power is made perfect in weakness.” Therefore I will boast all the more gladly about my weaknesses, so that Christ’s power may rest on me.
 

Offline Firecoast

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Re: nama bike camp
« Reply #11 on: November 05, 2020, 03:45:01 pm »
I am all for spontaneity, but to merely assume something will be open is just plain stupid, especially in places where there isn't a lot of traffic. Yes, Google said they were open. So are many other places according to Google, but with Covid and for many other reasons, things change.

Your complete lack of courtesy to call ahead is what should put you to shame and make you angry. Yes, he could have come out to tell you, but he didn't. So what! Would you still be so pissed off if he wasn't there and his staff member had told you the same?

To compare it to Oasis is ludicrous. Oasis has an open door policy, is literally next to the main road and someone is always around to welcome you.

I would personally hate to have you as a guest if you get that pissy about someone not speaking to you in person.
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Offline Gérrard

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Re: nama bike camp
« Reply #12 on: November 05, 2020, 03:49:18 pm »
Well that went the wrong way  :imaposer:
...dis nooit te laat om n happy childhood te he nie !

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Offline Fransw

Re: nama bike camp
« Reply #13 on: November 05, 2020, 04:58:43 pm »
Looks like an awesome place! I see their rating is 4.9 out of 5. Will  definitely visit them in the future.. :thumleft:
 

Offline Grunder

Re: nama bike camp
« Reply #14 on: November 05, 2020, 05:14:12 pm »
Like you mentioned.. You took a gamble and you lost. Bad luck.

I don't know you or the establishment.

From where I'm sitting it looks like it might have been a bit of an overreaction.
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Offline Operator

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Re: nama bike camp drama
« Reply #15 on: November 05, 2020, 06:36:27 pm »
Looks like an awesome place! I see their rating is 4.9 out of 5. Will  definitely visit them in the future.. :thumleft:

Indeed. Looks like an awesome place.  Google don't lie
47 reviews and the guy get 4.9 out of 5.   He sure as hell is doing something right   :thumleft:
« Last Edit: November 05, 2020, 06:37:05 pm by Operator »
 

Offline Wooly Bugger

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Re: nama bike camp
« Reply #16 on: November 05, 2020, 07:44:15 pm »
This is funny.
This is not life or death. It is an internet forum.
 

Offline 2StrokeDan

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Re: nama bike camp
« Reply #17 on: November 05, 2020, 07:45:32 pm »
This is one of those situations where a business could have avoided bad publicity by exercising the simplest and easiest manner of customer relations.

Yes, you are closed, but the client is at your door, it is late in the day, and a simple bit of interface could have made things turn out so different.
 
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Offline ETS

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Re: nama bike camp
« Reply #18 on: November 05, 2020, 08:02:53 pm »
Fantastic reverse psycology ad for the place. I , for one now really want to see this place
If i had to explain you would not understand anyway......
 

Offline 2StrokeDan

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Re: nama bike camp
« Reply #19 on: November 05, 2020, 08:06:00 pm »
Fantastic reverse psycology ad for the place. I , for one now really want to see this place

Kieriekou kampeerterrein net buite Breekkrans gee selfs slegter diens ETS, moet tog nie hulle misry nie! :pot:
 
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