Communication may help allay the fears being expressed...
Yes, I agree, communication is key with these kind of problems!
If they lie low then somethings amiss - same like when one looses his job, then the
first thing they should do is calling their bank and say "Hey,
YOU have a problem, let's sort each other out!" instead of becoming dead-quiet with comms & payments....
Some non-generic feedback would/could go a long way to keep their reputation & business, but regrettably some do not see it this way.
The prices they charge for some things are a bit ridiculous. Where an actual reseller could negotiate a better price to offset some of the import and duties cost, these guys just seem to buy stuff straight off Ebay stores, ad a markup and bring it in. I cant imagine what overheads they have either, no store (no rent), no stock...
Hey Stu ma bru, if a buyer clicks Yes he must be happy, not so?
I've been guilty here too, sometimes it's easier to do this rather than go through the schlepp of DIY imporation, and of course there's a premium involved then.
If that's not worth it to you don't click Yes, simple enough.
And, such hardly makes them an exception, moenie my bek oopbreek hierso nie, could mention a few 'guilty' companies...... of which I
did buy, stupid eh?

Lazyness, or gemak dien die mens, has a price, and for such I and many others will pay gladly!