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Author Topic: BMW Dealership not interested in doing business.  (Read 1651 times)

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Offline motoman

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BMW Dealership not interested in doing business.
« on: March 24, 2009, 10:57:03 pm »
I would like to share my experience with you and get your opinion on the following;

I went shopping for boots all around Pta the last 2 weeks and I found that BMW Santiago boots are the best boot around, they are pricey but worth it.

So I saved up and head down to the new Motorad Dealer around the corner from me. I fitted the boots and found my pair, got to the counter to pay, and like I normally do I ask for a discount. The very nice lady helping me told me “Sorry, we don’t give discount. We would love to but then we don’t make any money, and by the way if you go and buy groceries you don’t ask for discount so why should we give you discount?”

I told her to ask management to give her approval, and her response was that they discussed it in there meeting and they don’t do discount. (The dealership only opened 01 March 2009)

I politely gave the boots back and left the shop.

When I got home I phone BMW Zambezi, asked for the price on the Santiago boots and would I get some discount, there reply was positive.

Now I am getting the following from Zambezi dealer;

•   Santiago Boots
•   Soft Bag (Luggage)
•   Tankbag
•   New rear tire
•   10 000km service
•   
And I am getting discount on everything I buy.

The new dealer are 3 km from my house and I will not support them.

I would love to give the dealerships name but don’t know if I can do that on the form and not have any negative consequences from the dealerships side?

Motoman.
 :3some:
« Last Edit: March 24, 2009, 11:06:22 pm by motoman »
All my life, I always wanted to be somebody. Now I see that I should have been more specific.
 

Offline Horsepower

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Re: BMW Dealership not interested in doing business.
« Reply #1 on: March 24, 2009, 11:09:26 pm »
its amazing that any business can have that tipe off attitude in these times!! i must say that i think the counter lady should be reported to the dealer principle, as a business owner myself i would like to get rid off people like that on my counter!!

the correct response would be to call the sales manager and let him make the call, phone him or send him this link so he could see what the response will be.

 :middlefinger:

Offline motoman

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Re: BMW Dealership not interested in doing business.
« Reply #2 on: March 24, 2009, 11:12:23 pm »
Thatís my plan. I would like to get just a few responses and then send them the link and maybe we can have a happy ever after relationship.  O0
All my life, I always wanted to be somebody. Now I see that I should have been more specific.
 

Offline Horsepower

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Re: BMW Dealership not interested in doing business.
« Reply #3 on: March 24, 2009, 11:21:27 pm »
i guarantee he will change his attitude in a flash, if not we will help him!!

Offline Manic

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Re: BMW Dealership not interested in doing business.
« Reply #4 on: March 24, 2009, 11:35:47 pm »
It is all over. Guys are so hard up for business, tehy forget about repeat business. They will try to sell one pair of boots at a good mark up, but loose out on all teh other stuff.

Like Motoman said, look what he is going top buy, it did not stop at just the boots.

Had the same at two different Yamaha dealerships. Went to buy the wife some gear, ended up paying R3000 in total less at another Yamaha shop on all the same gear.

R3000 is a service or almost halfway to a Zumo!!!!!

I don't know, people are saying business is bad, and it IS bad yes. So why not grab every customer with both hands, instead they chase them away now........

Would also say report the sales lady. Bet you her dealer Principal will match the discount by other shop or even better on it.
 

Offline Plothond

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Re: BMW Dealership not interested in doing business.
« Reply #5 on: March 25, 2009, 07:32:05 am »
I disagree - for two opposing reasons  :biggrin:

1. Said dealership featured in a post I did about two weeks ago. Due to BMW HO CI requirements - they had to spend the equivalent of the GDP of a small country to get going and set up. Then they are in a prime area - the rental must be through the roof. Ans, it IS a PREMIER brand - expect to pay

2. I own(ed) 2 businesses and it is not easy - especially now (this is discussed in a nother thread) I took the risk and laid out a lot of capital, loans etc.... I have a RIGHT to make money and a decent living. Why does the consumer always expect the retailer to live in the gutter while they rock up at his shop in their flashy new 1200GSA adv ?
No... when people walked into my shop and asked for discount it sliently pi----sed me off. I VERY politely used to tell them to fark off. Do they honestly think I waste my time marking all the goods just to sell at a different price ?
« Last Edit: March 25, 2009, 07:32:26 am by Plothond »
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shark_za

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Re: BMW Dealership not interested in doing business.
« Reply #6 on: March 25, 2009, 07:38:56 am »
Did you get good service up too the time you had too pay?
Did they have the size (obviously) did they assist in the sizing?
 

Offline RobC

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Re: BMW Dealership not interested in doing business.
« Reply #7 on: March 25, 2009, 08:01:24 am »
Telling a customer that you do not give discount is not bad service but could be bad for your business in the long run. Especially if they find the same stuff at another shop at a discount!
I hear what Plottie says but that is not the customers problem that they opened a new shop in a bad economic climate... what's the bet they fold soon? >:D
 

Offline IceCreamMan

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Re: BMW Dealership not interested in doing business.
« Reply #8 on: March 25, 2009, 08:03:28 am »
Discount , can you eat it?

Do you give your employers discount on your salary?

Is the BMW dealer a bazaar?

and was the discount you eventually got equivalanet to the value of your time/petrol etc etc?
« Last Edit: March 25, 2009, 08:04:39 am by IceCreamMan »
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Offline wino

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Re: BMW Dealership not interested in doing business.
« Reply #9 on: March 25, 2009, 08:04:29 am »
...in their flashy new 1200GSA adv ?...

don't know whether it was intended, but put a grin on my face. and icm, no, you cannot eat it, but generally today you can stick it up your arse!
wrt the issue, i think any dealer has the right not to grant discount, it is up to the customer to choose where to shop. the way it was said by the tiller is not cool though. so, if this is put to the dealer i trust that they will sort her out, the bad link in the chain.
 

shark_za

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Re: BMW Dealership not interested in doing business.
« Reply #10 on: March 25, 2009, 08:05:10 am »
SA people see cost as service.

I would have bought the boots there because its close to home and I would have them in 1 minute.
 

Offline Adventurer

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Re: BMW Dealership not interested in doing business.
« Reply #11 on: March 25, 2009, 08:15:50 am »
Lifestyle Midrand normally gives 10% discount if you ask.
If you can keep your head in the midst of all this confusion, you don't understand the situation!
 

Offline LuckyStriker

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Re: BMW Dealership not interested in doing business.
« Reply #12 on: March 25, 2009, 08:35:54 am »
I always ask for discount at my nearest dealership and I'm not ashamed to do it.
but it's because I have supported them for a few years now
I don't insist on it but I do ask for it, every time

If I go into a shop I have never been to before I might think twice about asking. I can normally sense who will accommodate me. It's no biggie if I'm wrong and they say "no". Good service is more important to me than discount anyway.

I don't agree that their behaviour warrants boycotting them. Perhaps you are merely embarrassed because your bumming was turned down. No need to lose face, just smile and shop elsewhere but don't hold it against them. Go back when you want to
 

Offline LENOX

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Re: BMW Dealership not interested in doing business.
« Reply #13 on: March 25, 2009, 08:36:20 am »
I have to dissagree aswell, we own a bikeshop and stock 1000000,s of parts, I give a price and dont mind to give a discount, but some guys feels its their right to get discount, and I feel in the first place IT IS WRONG TO EXPECT SOMEONE to just give you discount.

I drive a 1150 ADV and I PAY what they charge me, DONE. I feel sorry for the guys selling new bikes and Kit, just look around you and see how many dealerships are closed.So im not supprised if they dont give discount............. I buy from Boksburg BMW, I feel service is better then discount,

Anyways thats just my opinion, do with it what you want.



What if I had never tried it
 

Offline LuckyStriker

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Re: BMW Dealership not interested in doing business.
« Reply #14 on: March 25, 2009, 08:46:57 am »
I agree lenox

Discount is not a right. If you don't get it you shouldn't feel affronted. You were being a bum after all, asking for handouts.
But we are in a capitalist society with free trade and it is your right to ask for a better price. If you don't get it, either except it, shop elsewhere or emigrate to a communist/socialist state ;)

Wipping your gat about it is adolescent. But not even asking is despicable conformist behaviour suitable only for Swiss, Finns and all those other socialist Europeans.
 

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Re: BMW Dealership not interested in doing business.
« Reply #15 on: March 25, 2009, 08:57:54 am »
I always ask for discount, even when paying my water and light, tollgates, petrol stations everywhere, in most cases just to p!ss them off.  I normally get very good prices from the dealer I bought my bike from. 10 -15%
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Offline SlŠinte Mhaith

Re: BMW Dealership not interested in doing business.
« Reply #16 on: March 25, 2009, 08:58:58 am »
I must agree that it is irritating for me when people hammer on discount.

But then ...the sales department of that Zambesi branch is selling a lot of bikes and stuff. :thumleft:
Pity the workshop is not going the same route. :(
 

Offline GSJeri

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Re: BMW Dealership not interested in doing business.
« Reply #17 on: March 25, 2009, 09:00:20 am »
I think the whole thing started due to the counter girl's attitude. Had she handled the situation better she would have made the sale.
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Offline blainec

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Re: BMW Dealership not interested in doing business.
« Reply #18 on: March 25, 2009, 09:08:33 am »
The BMW pricing on bikes and accessories should be the same at all dealerships . I know the dealership in question and get great service from them .

I travel from Edenvale to Pretoria to buy goods and have my bike serviced at this dealership because of the excellent service. They have on a number of occasions lent me a bike for a weekend to test.

In January the dealer principle lent me his personal X Challenge for the weekend to see if I liked the bike. No pressure to buy , just take it for the weekend and see if you like it. Obviously I loved the bike and myself and a friend each bought one.

The point is good service has a price , if getting a discount on a pair of boots is your only criteria on evaluating a dealership , you may not be seeing the big picture. Convenience , professionalism and peace of mind that the item or service you are purchasing is right every time requires trained staff. They also come at a price. In the current economic climate companies that ensure that they provide only the best service at all times will survive , not those that have a strategy of having the cheapest price.

Just my 10 cents worth. By the way the BMW boots are great ,enjoy.
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Offline LENOX

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Re: BMW Dealership not interested in doing business.
« Reply #19 on: March 25, 2009, 09:10:25 am »
I think the whole thing started due to the counter girl's attitude. Had she handled the situation better she would have made the sale.


Maybe she was only doing her job
What if I had never tried it