Author Topic: Ja well no fine - service? (Read 550 times)

droffarc · « **on:** March 24, 2007, 02:17:41 pm »

In January I gave the go ahead for the repairs on my bike (from the crash - as per the quote).
In Feb I fetched the bike - just one part missing - the instrument panel cowl - BUT I was assured that it was on order and would take only three weeks.
A month later - yesterday - I had heard no news so I went to the dealer only to find that the part had not arrived - in fact it had not been ordered - and worse still it had not been charged on the invoice which I had paid from the insurance payout - AND TO MAKE MATTERS EVEN WORSE IT WAS NEVER EVEN QUOTED FOR!

Any suggestions as to what I SHOULD do as opposed to what I feel like doing?

Hey, it took longer than expected for the delivery - workshop over worked and other interesting excuses but all in all the service was friendly and the workshop manager is a nice guy and all, ......

droffarc · « **Reply #1 on:** March 24, 2007, 02:24:43 pm »

The visor of my Lazer Revolution helmet needs replacing so every now and then I go to a dealer (at random) and ask if they have stock. I am always, by every dealer, told that RST have none and wont get for a long time.
So, fed up, I went to RST and asked when they are expecting stock.
Guess what? They have just one - the right colour too.
Pick a dealer.
Closest I could think of wast @Motion in Bayside. They phoned him - he would collect and I could have it in the morning.
Delighted I went straight to their shop - Ben had just gone to fetch it!
Half an hour later I was paying for my visor - not cheep hey - but happy- that is service!

sidetrack · « **Reply #2 on:** March 24, 2007, 07:35:43 pm »

Is it Honda that slipped up ? I'm sorry but they suck at getting hold of parts. I once had to wait two months for headstock bearings on a CR ! In contrast Yamaha has everything in stock and if not will get it in two weeks time.

PS you could phone the Honda head office in JHB or mail them and give them a piece of your mind.

michnus · « **Reply #3 on:** March 24, 2007, 07:48:13 pm »

Quote

A month later - yesterday - I had heard no news so I went to the dealer only to find that the part had not arrived - in fact it had not been ordered - and worse still it had not been charged on the invoice which I had paid from the insurance payout - AND TO MAKE MATTERS EVEN WORSE IT WAS NEVER EVEN QUOTED FOR!

Not nice, only thing you can do is take it up with the shop owner and guy that quoted, I doubt there's a way you will be the satisfied client here, you are going to end up paying for it :?

JourneyMan · « **Reply #4 on:** March 24, 2007, 08:10:21 pm »

You do not indicate if you discussed this problem with the dealer.

I always believe in trying to sort it in an amicable way with the dealer first. First up shouting normally does not get you anywhere except rising your blood pressure. (Not saying you did it.

)

From there the steps depends on the action or lack there-off from the dealer. Normally you work with employees. If no joy. Next is the manager. Then owner.

If still no joy, contact Honda head office.

This is not lekker to go through. These type of things should not happen but bugger-ups do happen and you as customer suffer. Give them a chance to rectify. I hope the dealer comes to the party.

Good luck.

Stephan · « **Reply #5 on:** March 25, 2007, 04:26:43 pm »

PM Tonteldoos, he should be able to give you the contact details for the right person at Honda head office.

droffarc · « **Reply #6 on:** March 25, 2007, 08:47:15 pm »

The quote and repairs were done by a Honda Dealer - not my usual dealership though - came recommended.
Dealt with the dealership workshop manager.

They have given me the part number and order number so I can indeed follow up with Honda SA.

Needless to say I am ex tatic at the prospect of paying for the part out of own pocket when it should have been quoted for and covered by my insurance claim - that is what is making me MADDDGRRRR.

You will note that I am not naming anyone YET!

Dont want to contact Honda YET iether in all fairness - hey said another 3 weeks - gives me time to stand on the street corner with my helmet and a piece of cardboard saying "Bike and family to support - please give generously - all donations larger than R100 will be appreciated and used for a good Xosa, erm sorry Cause"

Miena Moo · « **Reply #7 on:** March 26, 2007, 10:02:32 am »

Go back to the insurance.The dealer is supposed to put it through as an EXTRA.

That is how it normally works if they find anything else that they missed.

THEdude (R.I.P) · « **Reply #8 on:** March 26, 2007, 12:35:20 pm »

Quote from: "Miena Moo"

Go back to the insurance.The dealer is supposed to put it through as an EXTRA.

That is how it normally works if they find anything else that they missed.

Jip, just get the dealer to prepare a separate invoice for the insurer/broker. The insurer should settle the claim even though not incl on original quote with no hassles.

droffarc · « **Reply #9 on:** April 05, 2007, 02:30:23 pm »

Thanks Miena and Dude,

the part finally arrived and was fitted - charged me under R100 so it aint worth the in-sewer-ants hassle.

Uiltjie · « **Reply #10 on:** April 05, 2007, 02:41:06 pm »

So, happiness!

Tear up the cardboard sign! The dealer stuffed up. Salute Honda, they had the part in (according to the dates of the posts) in 12 days, not three weeks!

Viva HONDA!