Let us get a few facts straight. This will be my first and last mail. Tyrekicker called and arranged to bring his two quads in for repair on Wednesday. He didnt pitch. He then arrived on Thursday saying he was in a hurry for them. He spoke to Jason, our mechanic. His exact instuctions were to get them both starting and running properly. He did not ask us to sevice them, we did not service them and we did not charge him for a service, thus no oil change and no filter clean. Bear in mind that the quads are Chinese 90cc Adly's of dubious quality, bought for about R3000 each. What he asked, we did, we got them both starting and running properly. If this fact is in dispute, we welcome the inspection of an independant professional. It has come to my attention that Tk and an associate spent some time attempting to fix the quads themselves, sadly unsuccessfully. When he expressed his dissatisfaction, I offered to collect the quads personally and rectify all problems, this he refused to allow, I told him that I would come to his house after work on Friday night and bring Jason along. This we duly did, Jason offered to fix anything he was unhappy with there. After some minor setting, Tk, with his not insignificant bulk, proceded to ride both quads up and down his street for about 20 minutes. Bearing in mind that these quads are designed to carry 30 kg kids, they performed admirably. He was still unhappy (there is no pleasing some people) I would have been happy to reduce the price on the job, but he demanded to only pay for the battery and 2 spare spark plugs, this is grossly unreasonable as will did work on them, and rectify the problems. We would like to encourage anal pratts not to support us. Far more worrying is the feeding frenzy that followed this incident. An attack one one dog is an attack on all. What are you, the Muscateers? To the induvidual that wants to take me for tea. Is this you personally, or do you want to enlist the support of some buddies? Call me asap on 0123427474, ask for Brett, with time and venue, Ill be coming alone. Come on guys, grow up and get a life!!!!
Brett. Your story does not gel. Tyre kicker did not call Jason on Wednesday, the person whom Tyre Kicker collected the quads from spoke to and arranged it with Jason whom agreed to do the job. Tyre kicker delivered the quads on Thursday because he collected them in Boksburg late Wednesday afternoon and could not make it to BA in time before closing hence he delivered it on Thursday. You are vehemently distorting the truth mate, will the previous owner respond and confirm that the quads both started and idled fine or shall I ask that all the other people that laid eyes on these quads to confirm that or can we post the for sale ad on Wilddog to humor the man please!
My request was SERVICE related not repair related EINSTEIN!! If you did not service them and did not clean anything what the f@ck did you do to them, oh wait I’ll tell you ZILCH,SQUAT,NADA!!!!!!!!!!!!!!!!!!!!!!!!!
As I mentioned before myself and a fellow dog cleaned the carburetor out on Wednesday evening, not attempting to fix anything as it was not broken in the first place but required a good cleaning and service.
Maybe you should be more specific like -TK expressed his dissatisfaction and then summoned me to his house to come and witness first hand the service and work that was allegedly carried out.
TK confronted Jason in front of his boss Brett whereby he admitted he screwed up by letting as he called it “the black dudes clean the air filters” but swore on his boss’s ham sandwich that he personally did all the rest of the work such as unclogging the exhaust too.
Quads are Chinese? I think one of our forum members politely corrected you as to where they were made, their quality and who imported them but I guess you knew that seing that you are the oldest bike shop in Pretoria.
All I can say is your ambition exceeds your talent, and you certainly fail dismally at satisfying your customer needs as well as promoting good business ethics.
TK never even rode the bike that evening, your mechanic did.
As for the not insignificant bulk, well I am sure with some good tyre kicking exercises I could move the world and make a significant difference however in your case the lack of honesty and integrity are permanent.
Topic: Never Ever Again Thank You!!!!!!!!!! (Read 9406 times)
