Welcome, Guest. Please Login or Register

Author Topic: Yamaha Warranty......Not to bad  (Read 1398 times)

0 Members and 1 Guest are viewing this topic.

Offline TornadoF5

  • Limited Edition®
  • Senior Member
  • ***
  • Bike: KTM 950 SE
    Location: Eastern Cape
  • Posts: 3,342
  • Thanked: 10 times
  • He who never dreams, sleeps his life away
    • TornadoF5
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #20 on: March 18, 2012, 09:10:06 pm »
Sad to hear how one has to battle and be bullshitted. Good luck with your fight don't give up, threaten to throw it through the front window that always seems to get the desired results....

Always outnumbered, but NEVER outgunned.....
 

Offline Gypsybaron

  • My mind is like an eight lane highway - gridlocked!
  • Senior Member
  • ***
  • Bike: BMW F650GS / Dakar
    Location: North West
  • Posts: 2,828
  • Thanked: 9 times
  • Pick a direction, not a destination, and ride!
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #21 on: March 18, 2012, 09:29:01 pm »
Don't let them bullshit you.

My trailer for my 990 has 50000 kk on and has not used a ml yet.

FIXED!!!  :biggrin:
« Last Edit: March 18, 2012, 09:29:25 pm by Gypsybaron »
“All education is self-education. A teacher is only a guide, to point out the way, and no school, no matter how excellent, can give you education. What you receive is like the outlines in a child’s coloring book. You must fill in the colors yourself.” Louis L'Amour - The lonesome gods

"It's not what you take when you leave this world behind you, it's what you leave behind you when you go." Randy Travis - Three Wooden Crosses
 

Offline Bie

  • Local Mods
  • Senior Member
  • ***
  • Bike: NER-A-CAR
    Location: Eastern Cape
  • Posts: 3,200
  • Thanked: 557 times
  • Winners never quit, Quitters never win.
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #22 on: March 18, 2012, 09:32:55 pm »
Bie
Of course you are correct but most of those scenarios are  fairly improbable on a new bike. Blaming the air cleaner was only a guess from my side.
Regardless of the reason for the oil usage I feel that Yamaha should diagnose the problem and correct it.

I fully agree that the air cleaner would be the logical guess. The point I am trying to make is there is no way for any manufacturer to know for instance whether the bike overheated at some or other point or not, so it would not be possible for anybody to pinpoint the cause without proper investigation - a route they seem less willing to take. The important point here is that their attitude towards finding a solution stinks and the amount of oil consumption you are talking about is all but normal, especially on a single cylinder 660cc model.
Kom ons maak 'n stoffie.
 

Offline 2StrokeDan

  • I've been to paradise, but i've never been to me....
  • Castrated Dog
  • ******
  • Bike: KTM 690 Adventure
    Location: Western Cape
  • Posts: 22,027
  • Thanked: 887 times
  • RD350 and Rossi!!!!!!
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #23 on: March 18, 2012, 09:48:13 pm »
Air filter design fault[if I recall correctly] on the small Ten is well documented, Helderberg Yamaha has done some warranty work around this issue. So go and explain to Yamaha in simple terms that you have not bought the best bike on the planet to have to struggle with them honouring their warranties. Werk hul sake.
                                                                                                       
 

Offline tau

  • hasbeen and a
  • Senior Member
  • ***
  • Bike: BMW R1200GS HP2
    Location: Western Cape
  • Posts: 3,714
  • Thanked: 18 times
  • The Tool from Tulbagh
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #24 on: March 19, 2012, 08:26:19 am »
I was fairly concerned when my new Tenere went for it 1000km service to find that the air cleaner mod. had not been carried out during the PDI despite being assured by the sailsman the it had.
I had a nagging suspicion that  damage my have been done as my first rides on the bike were in some very dusty conditions (I'm the slow guy at the back) in the midlands.
Anyway 14000km down the line and oil consumption is 375ml/1000km. This is a 1000km of slow to moderate riding in normal conditions.
After meeting Skeet at the Renegade ride( Yamaha's responce to his Tenere being on its second clutch is that he perhaps isn't riding properly.) I wasn't expecting much joy from them when they heard my sad story.
I'm still waiting for a written responce but at this point they will not entertain a claim and I am told that...
   1. The chances of any damage being done in 1000km with a faulty air cleaner is minimal.
   2. 375ml of oil every 1000km is normal.
   3. There is also the possibility that I don't know how to check the oil level.
I have purposefully not named the dealerships involved as this is only round one of a fight in which I plan to give my best. I try not to judge companies by the mistakes they make but rather by the effort they put into correcting these mistakes.

Anyway wish me luck Ive got a hunch I'm going to need it.

dEALER DEALER DEALER DEALER !!!!!!!! :lamer:

My Tenere did 14000km when I sold her not a drop of oil used between services. Helderberg did the air cleaner mod when it was still Kola's bike. I however cleaned my airfilter after every dusty ride.

Dealer needs to step up. Not normal.
 

Offline Buff

Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #25 on: March 19, 2012, 11:06:24 am »
Yep, the dealer is absolutely bullshitting you. This is a well documented problem with the 660Z.

As matter of interest, almost all the demo bikes used on the 660Z's launch in SA had their motors redone under warrentee due to the air filter issue, mine being one of them.

Take them to task on the issue, use Google extensively if you have to, the international guys had the same problem.
Present bikes: BETA 300RR, KTM 690, Yamaha WR250F

If you're dumb you gotta be tough !!!
 

Offline chicco

  • Forum Whore
  • ****
  • Bike: KTM 990 Adventure
    Location: Other
  • Posts: 5,006
  • Thanked: 104 times
  • Revolution or death........
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #26 on: March 19, 2012, 05:34:46 pm »
Don't let them bullshit you.

My trailer for my 990 has 50000 kk on and has not used a ml yet.

FIXED!!!  :biggrin:

 :imaposer:    :-\    :patch:    :peepwall:
KLR650, KTM 950, KTM 990, HONDA CRF 230, KTM 990S
 

Offline Yami Super 10

  • Senior Member
  • ***
  • Bike: Yamaha Super Tenere
    Location: Western Cape
  • Posts: 3,033
  • Thanked: 6 times
  • 1200 Super 10
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #27 on: March 19, 2012, 05:53:28 pm »
Bie
Of course you are correct but most of those scenarios are  fairly improbable on a new bike. Blaming the air cleaner was only a guess from my side.
Regardless of the reason for the oil usage I feel that Yamaha should diagnose the problem and correct it.

I agree with you, but take it up with Yamaha SA as the dealer is the one that is full of shait :deal:
If a dealer is giving you shit service, is not really the brand?

I really cant complain about my dealer, even is I have bought a second hand jet-ski, they making sure I am happy :mwink:
2010 model, pump seems to be farked ??? a New one has been fitted, not on my expense :mwink:
So  :thumleft: to Droomers Yamaha ;)
Geduld
Is n stadige manier om jou moer te strip!
Bikes: 2010 & 2019 ST1200
          2014 660XT
 

Offline Captain Zef

  • The Ultimate
  • Bachelor Dog
  • *****
  • Bike: Honda CRF-1000L Africa Twin
    Location: Western Cape
  • Posts: 14,437
  • Thanked: 101 times
  • Oudtshoorn / Mosselbaai
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #28 on: March 19, 2012, 06:19:46 pm »
How can one check if the filter has been modified?
Follow me on Instagram for my photos. www.instagram.com/hein_bence/
Or Facebook www.facebook.com/HeinBencePhotography/
 

Offline 2StrokeDan

  • I've been to paradise, but i've never been to me....
  • Castrated Dog
  • ******
  • Bike: KTM 690 Adventure
    Location: Western Cape
  • Posts: 22,027
  • Thanked: 887 times
  • RD350 and Rossi!!!!!!
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #29 on: March 19, 2012, 06:26:12 pm »
Surely YamSa would be able to tell you based on Eng/Frame nos. [VIN] , since the dealer claim from Yamaha SA.
 

Offline Sparky

  • a darkside
  • Senior Member
  • ***
  • Bike: KTM 790 Adventure
    Location: Western Cape
  • Posts: 1,246
  • Thanked: 1 times
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #30 on: March 19, 2012, 06:32:13 pm »
How can one check if the filter has been modified?

Your bike should have a DNA filter fitted and your airbox should be sealed properly on both sides, grease should also be applied to the top of the air filter bracket to ensure a tight seal.

@ Offside,
Yamaha SA have no issues regarding warranties. I think your dealer is full of kark. You should have almost no oil usage on your bike. 375ml/1000km is too much.

My advice is, take it to a different dealer.

"Do, or do not. There is no try." - Yoda
 

Offline Captain Zef

  • The Ultimate
  • Bachelor Dog
  • *****
  • Bike: Honda CRF-1000L Africa Twin
    Location: Western Cape
  • Posts: 14,437
  • Thanked: 101 times
  • Oudtshoorn / Mosselbaai
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #31 on: March 19, 2012, 06:36:15 pm »
Ja i got the DNA filter dunno about the grease
Follow me on Instagram for my photos. www.instagram.com/hein_bence/
Or Facebook www.facebook.com/HeinBencePhotography/
 

Offline Sparky

  • a darkside
  • Senior Member
  • ***
  • Bike: KTM 790 Adventure
    Location: Western Cape
  • Posts: 1,246
  • Thanked: 1 times
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #32 on: March 19, 2012, 06:37:29 pm »
Ja i got the DNA filter dunno about the grease

You can do it yourself as well, but seeing as yours is new, get the dealers to do it. :thumleft:
"Do, or do not. There is no try." - Yoda
 

Offline Captain Zef

  • The Ultimate
  • Bachelor Dog
  • *****
  • Bike: Honda CRF-1000L Africa Twin
    Location: Western Cape
  • Posts: 14,437
  • Thanked: 101 times
  • Oudtshoorn / Mosselbaai
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #33 on: March 19, 2012, 06:45:53 pm »
Ja i got the DNA filter dunno about the grease

You can do it yourself as well, but seeing as yours is new, get the dealers to do it. :thumleft:

My dealer could not even tighten the bolts properly on PDI... i'll do it myself thanks
Follow me on Instagram for my photos. www.instagram.com/hein_bence/
Or Facebook www.facebook.com/HeinBencePhotography/
 

Offline Sparky

  • a darkside
  • Senior Member
  • ***
  • Bike: KTM 790 Adventure
    Location: Western Cape
  • Posts: 1,246
  • Thanked: 1 times
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #34 on: March 19, 2012, 06:47:30 pm »
Ja i got the DNA filter dunno about the grease

You can do it yourself as well, but seeing as yours is new, get the dealers to do it. :thumleft:

My dealer could not even tighten the bolts properly on PDI... i'll do it myself thanks
Another thing.... those DNA filters wants to be cleaned often and make sure you oil it well :thumleft:
"Do, or do not. There is no try." - Yoda
 

Offline Captain Zef

  • The Ultimate
  • Bachelor Dog
  • *****
  • Bike: Honda CRF-1000L Africa Twin
    Location: Western Cape
  • Posts: 14,437
  • Thanked: 101 times
  • Oudtshoorn / Mosselbaai
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #35 on: March 19, 2012, 07:14:01 pm »
Ok will do
Follow me on Instagram for my photos. www.instagram.com/hein_bence/
Or Facebook www.facebook.com/HeinBencePhotography/
 

Offline tau

  • hasbeen and a
  • Senior Member
  • ***
  • Bike: BMW R1200GS HP2
    Location: Western Cape
  • Posts: 3,714
  • Thanked: 18 times
  • The Tool from Tulbagh
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #36 on: March 20, 2012, 08:49:59 am »
Ja i got the DNA filter dunno about the grease

You can do it yourself as well, but seeing as yours is new, get the dealers to do it. :thumleft:

My dealer could not even tighten the bolts properly on PDI... i'll do it myself thanks

Very easy. Remove the side of the airbox 5 x philips heads. Then get red rubber grease and apply in the seams of this plastic covers. This will catch the fine dust particals.
 

Online IceCreamMan

  • Pawn star
  • Forum Whore
  • ****
  • Bike: Triumph (all models)
    Location: United Kingdom
  • Posts: 6,453
  • Thanked: 231 times
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #37 on: March 20, 2012, 09:30:43 am »
Sadly i am gonna agree, Yamaha have built a nice fancy building whcih impresses all their guests, but for their actual customers their after sales service has become full of holes like the holes in their fancy building. Sad thing is yamaha is a great brand and have great products ( not only do i buy motorcycles but i buy sound equipment as well and yamaha have top notch kit there too)

The licencing debacle is still not resolved an this is now 6 months since it was raised. thats crap.

i will never buy a new yamaha again , be it sound,water craft, motorcycle. Sorry my experiences of late have been dismal.

Africa ain't for sissies hey.
 

Offline Offside

  • Senior Member
  • ***
  • Bike: Yamaha XT600
    Location: Kwazulu Natal
  • Posts: 504
  • Thanked: 51 times
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #38 on: March 28, 2012, 01:30:34 pm »
Just an update on my problem.
Things seem to move fairly slowly where claims are concerned, certainly not experiencing the same enthusiasm I felt as a buyer.
Although Ive had no written responce as yet, the dealer have requested the bike so that they can do a compression test.
I'm not quite sure where the dealer is hoping to go with this, I am delivering the bike to them today as it was after the last ride, the oil is down to almost the low mark (450km ) and although the air cleaner is dirty, it and the air box cover remain well sealed and the air box absolutely clean.
I still am hoping the dealer will honor the warranty I'm not holding my breath.
 

Offline Offside

  • Senior Member
  • ***
  • Bike: Yamaha XT600
    Location: Kwazulu Natal
  • Posts: 504
  • Thanked: 51 times
Re: Yamaha Warranty......Piss Poor But Predictable
« Reply #39 on: April 05, 2012, 11:03:08 am »
Compression test done and it is down to 500kpa, I believe 650 is the norm.
The engine has been stripped and the barrel has score marks and a wear ridge.
Surprise, surprise Yamaha carrying cost of repairs. This is a response that I was not expecting, so hats off to them.
I must admit I am pretty impressed as Yamaha made a decision before it turned into a bun fight.