nope Goose you are wrong here. 
most dealers will exchange or take back fast moving items like boots and clothes. But 100 year old bike clocks you can not expect of them to take back if you were happy with them at the time. They most propabpy had then for donkey years in the first place.
Michnus - actually the clocks are not old, but a new aftermarket/Repro unit.........

Adventurer - I'm the first one to quote that saying of the customer is always right.......... however if he is unreasonable or shoves his toe over the line, then I will be the fist to cut it off.
I have never been unreasonable and try very hard to be ethical in whatever I do and whoever I do business with........
Pete this is not taking a dig at you, just ranting a bit. The letters CPA has been thrown in my direction often lately before the
job is even done.
No offense or dig taken at all......... you for one would know the way I deal........ when you offered to test all those bikes on the Dyno..... I refused and got everyone to contribute........ I believe in fair play and good service, which is something you've always done and in fact gone out of your way to give!
@ R-O-V Rat
NMate - have you read the original post here.......... my young, inexperienced son took the unit back and explained the whole issue with the unit........ HE was offered no solution or resolve other than selling the "new-unused-unopened" item on Gumtree. I bet you that if I went into the shop to reason things out - it would probably have been resolved.......... MY BITCH is that a youngster was stonewalled and was probably seen as an easy target.
I often buy goods from companies.......... in excess quantities and probably tools and stuff I will not need for a specific job...... why - simply to save me time so that "if" I need it for the job - I'll have it handy instead of constantly having to jump in the car and drive back to suppliers to get stuff I'd forgotten......... once the job's complete, I'll take all the new/unopened/excess goods back for a return or refund.
Why is this such a problem for so many?

I have NEVER taken back or expected goods that have been specifically ordered for me to be refunded or credited.......... case-in-point is a lot of stuff I ordered from Fuzzy at Yamaha.............. nearly 70% of these items have been sourced elsewhere in the 2 weeks we waited for the goods to arrive......... in fact I could have requested some of the items be cancelled from the order, but did not as I thought it to be ethically wrong! (not that Yamaha would have a problem selling it later)
Had my son been offered an alternative - other goods in lieu of the value or even a handling charge - I would not have had a problem at all..............
In my opinion many companies need to wake up and they should decide whether they want a client that will give them long-term income or whether they have short-term goals for income.........?
I've had my say in the matter though and wished to vent my feelings with regard to the issue............ and for the soft-hearted... the title's been chaned too!