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Author Topic: ***UPDATE* Issues: My new BMW G650GS SERTAO - TO BE REPLACED.. ***UPDATE***  (Read 4335 times)

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Offline Adventurer

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #20 on: May 08, 2012, 03:39:27 pm »
Make fire under their arses!!! If this is the same engine as the old Dakar[but it's not, is it?] this will be a once off, that old Rattex motor was really reliable. But now it is China.....

It is the same motor used in the X-Challenge.....
If you can keep your head in the midst of all this confusion, you don't understand the situation!
 

Offline chickenbadger

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #21 on: May 08, 2012, 03:43:39 pm »
This is such a pity. I was really looking at Donford to make my first purchase of a bike. I felt they were transparent and helpful.  :xxbah:
Everywhere is walking distance if you have the time. I dont have this luxury.
 

Offline Battlestar

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #22 on: May 08, 2012, 04:00:10 pm »
Make fire under their arses!!! If this is the same engine as the old Dakar[but it's not, is it?] this will be a once off, that old Rattex motor was really reliable. But now it is China.....

It is the same motor used in the X-Challenge.....
Rotax parts,Motor assembled in China by Loncin I think it is. I rode one on Saturday with 1600km and it was sweet.
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Offline JacoM

Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #23 on: May 08, 2012, 04:27:10 pm »
OK, you have a hot start-issue and a leaking seal on suspension on a new bike? This is why there is a guarentee on the bike in my humble opinion. Let them replace / sort out the problem! This might be very minor issues.

The question might be asked should you expect the Salesman to deal with the Workshop issues, or the Workshop Manager to deal with the W/shop issues? This might clear up your frustration with the "service".

I would have made it clear to the Salesman that you are his client and he should communicate to the W/Hop manager what ever needs to be communicated.

I once purchased a 2nd hand bike from Donford (John Carr). There was quite a noise coming from the back brake. I took it back to John, who took the bike in, communicated to his W/shop Manager what ever was to be done. I never spoke to the workshop. Brakes were replaced on a 2nd hand bike - for free!
I have been dealing with Donord ever since.
All the best - I hope the bike is sorted soon!
 

Offline Trailrider

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #24 on: May 08, 2012, 04:28:19 pm »
Give it back.

Stand on your rights in the Consumer bill.
 

Offline Circlip

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #25 on: May 08, 2012, 04:45:56 pm »
Bud I really hope they replace your bike with a new one, not in a month or two. sommer right now. You didnt spend alll that money to have a bike in a workshop before its 1000k srvice, weather they have good or bad service. NEW BIKE! NEW BIKE! NEW BIKE! or the money back in your account before the end of the week.  :deal: added  :dousing:
« Last Edit: May 08, 2012, 04:46:18 pm by Circlip »
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Offline Buddy

Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #26 on: May 08, 2012, 04:50:36 pm »
There was a lot of noise about a certain XR650L, which Honda eventually replaced after a few weeks. BMW should be afforded the same opportunity. As stated then, every manufacturer has defects at some stage. Hopefully BMW does the right thing, like Honda did.  :deal:
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Offline Icemann

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #27 on: May 08, 2012, 04:54:00 pm »
Neil Berry phoned me about an hour ago requesting me to write an email about my concerns... I did that.

He just phoned me now (2 minutes ago) informing me that BMW will either refund me or replace the bike!!!  :mwink:

I choose the new bike.... ethical thing to do!

Thanks to the DOGS that encouraged me to request that!!!   :thumleft: :3some:

Will let you know when.....
« Last Edit: May 08, 2012, 04:54:44 pm by Icemann »
 

Offline ktmmer

Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #28 on: May 08, 2012, 04:56:51 pm »
Now that is service.

The XR 650 L was a big song and dance . This is straight of the bat.

Well done!!
« Last Edit: May 08, 2012, 04:57:28 pm by Anything V »
 

Offline JACOVV

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #29 on: May 08, 2012, 04:57:59 pm »
Good one  :biggrin:
Life is hard - even harder if you are stupid.
 

Offline WP

Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #30 on: May 08, 2012, 04:59:12 pm »
Excellent news!

I hope you enjoy the new bike and may you have countless km's on it without any problems!  :thumleft:
 

Offline JacoM

Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #31 on: May 08, 2012, 05:00:09 pm »
Mooi man! Sal darem graag wil weet wat dwaai fout op die "hot-start" was. Dit kon nie onbeduidend wees.
 

Offline Icemann

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #32 on: May 08, 2012, 05:05:56 pm »
Mooi man! Sal darem graag wil weet wat dwaai fout op die "hot-start" was. Dit kon nie onbeduidend wees.

Hulle se die de-kompressie valve is 1mm te kort.....
 

Offline tau

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #33 on: May 08, 2012, 05:07:39 pm »
Neil Berry phoned me about an hour ago requesting me to write an email about my concerns... I did that.

He just phoned me now (2 minutes ago) informing me that BMW will either refund me or replace the bike!!!  :mwink:

I choose the new bike.... ethical thing to do!

Thanks to the DOGS that encouraged me to request that!!!   :thumleft: :3some:

Will let you know when.....

Well done to Donford. I have always had great service from oom John Carr.

Glad you got sorted.
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Offline Mof

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #34 on: May 08, 2012, 05:11:05 pm »
Nou moet julle darem een teruggee vir Donford. Ek dink dit sou regverdig gewees het om hulle die kans te gee om te fix, ek dink nie Iceman het die reg gehad op 'n nuwe fiets nie.




En julle moenie vir julle van Grrr laat opwerk nie, hy't net periods oor sy span op is vir relegasie.   :peepwall:
 

Offline Grrrr....

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #35 on: May 08, 2012, 05:13:05 pm »
Nou moet julle darem een teruggee vir Donford. Ek dink dit sou regverdig gewees het om hulle die kans te gee om te fix, ek dink nie Iceman het die reg gehad op 'n nuwe fiets nie.




En julle moenie vir julle van Grrr laat opwerk nie, hy't net periods oor sy span op is vir relegasie.
  :peepwall:

 :imaposer:  :imaposer:  :imaposer:

EDIT: Nice een van Donford. Ek gee vir hulle die een....
« Last Edit: May 08, 2012, 05:14:07 pm by Grrrr.... »
 

Offline Sitvlak

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #36 on: May 08, 2012, 05:15:22 pm »
Well done BMW
 

Offline Fuzzy Muzzy

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #37 on: May 08, 2012, 05:24:22 pm »
I am really sorry to hear of your problems, it makes me angry as that bike is flippin expensive.. that is crazy.

It would leave a bad taste in my mouth as well.

I don't think I agree with you Grrr, I know many people who have bought bikes from Donford Stellies and they are very happy, I did a lot of research when I was looking for a 1200GS ADV and I would have been happy buying from them based on what I found out.. this is not good news though, I would have expected more from any dealership.

No way I would walk out of there without a new bike

Well then we agree to disagree.



Ba ha.. ok, agreed  :thumleft:
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Offline Pote

Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #38 on: May 08, 2012, 05:25:39 pm »
So was dit jou bike met die blou paw sticker op die screen  ;D daai Dakkie ek bedoel "SERTAO" kort net 'n 5L kannetjie petrol en 'n vuurhoutjie dan start hy sommer die eerste keer >:D
 

Offline Sparky

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #39 on: May 08, 2012, 05:31:31 pm »
Nou moet julle darem een teruggee vir Donford. Ek dink dit sou regverdig gewees het om hulle die kans te gee om te fix, ek dink nie Iceman het die reg gehad op 'n nuwe fiets nie.




En julle moenie vir julle van Grrr laat opwerk nie, hy't net periods oor sy span op is vir relegasie.
  :peepwall:

 :imaposer:  :imaposer:  :imaposer:

EDIT: Nice een van Donford. Ek gee vir hulle die een....

Jy gee te gou in....

Ek is seker BMW SA het dit aanbeveel :pot:
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