Hey Mark, sorry to here about your bad experiance.
All I can say is I had a great experience with CPT branch. Clinton and his team were great. He has an Expedition demo ready to go.
Bought this jacket on a whim but it's too big (XXL) and I don't really want to grow into it. Great jacket for Cape winter riding, waterproof and warm with thermal lining.
R 5000 or swap for smaller jacket (XL) of same spec.