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Offline Toni

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Dilemma
« on: April 04, 2016, 05:04:12 pm »
I have been using a WD to work on my bike, and have been happy with his work. However I dropped my bike in October 2015 and took it to him for insurance quote and repairs.
He would not start repairs until the insurance paid him in full, and I paid him the excess.
Long story short when I demanded my bike back in December, he striped parts off another customer’s bike and “loaned” them to me so I could use my bike over December.  I refused to use the bike and brought it back to him.
I now have my bike, but am still missing my hard panniers and luggage plate.
The only damage (and this was just replaced) to my bike was panniers, luggage plate, mirrors, pannier brackets screen, handle bars and centre stand.
More than six months later, he is still telling me he has ordered and paid for these parts, but they just haven’t arrived.
Do I now report him to my insurance?  Do I name and shame him here?  
I still consider him a good guy, but now things have gone too far.

I have a meeting with my insurance on Wednesday, and they shall then deal with him.
I do know for fact he is on this forum often, so let us see how this goes.



« Last Edit: April 04, 2016, 05:11:47 pm by Toni »
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Offline Xchallenge

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Re: Dilemma
« Reply #1 on: April 04, 2016, 05:28:39 pm »
I would say let your insurance deal with him directly, and if after their intervention, he is still not co-operating, give him the opportunity to state his case here, otherwise things could get nasty.

Good luck buddy, not nice to hear of WD's given other WD's a hard time.
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Offline RobD

Re: Dilemma
« Reply #2 on: April 04, 2016, 05:55:09 pm »
I have been using a WD to work on my bike, and have been happy with his work. However I dropped my bike in October 2015 and took it to him for insurance quote and repairs.
He would not start repairs until the insurance paid him in full, and I paid him the excess.
Long story short when I demanded my bike back in December, he striped parts off another customer’s bike and “loaned” them to me so I could use my bike over December.  I refused to use the bike and brought it back to him.
I now have my bike, but am still missing my hard panniers and luggage plate.
The only damage (and this was just replaced) to my bike was panniers, luggage plate, mirrors, pannier brackets screen, handle bars and centre stand.
More than six months later, he is still telling me he has ordered and paid for these parts, but they just haven’t arrived.
Do I now report him to my insurance?  Do I name and shame him here?  
I still consider him a good guy, but now things have gone too far.

I have a meeting with my insurance on Wednesday, and they shall then deal with him.
I do know for fact he is on this forum often, so let us see how this goes.








Just that there is bizarre practice and I would not tolerate that from any repairer on our panel. Also, how would he have been paid by the insurer without a signed release from you the customer, stating your acceptance of required repairs being to satisfaction?

Would be interesting if he replies, to hear his version of events.......

 :sip:
« Last Edit: April 04, 2016, 05:56:06 pm by RobD »
 

Offline Draadwerk

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Re: Dilemma
« Reply #3 on: April 04, 2016, 05:59:44 pm »
Well, it is now already in the interwebs. There is always another side to a story as well. I suppose you would also want to know what that side is?
 

Offline luv2ride

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Re: Dilemma
« Reply #4 on: April 04, 2016, 06:12:16 pm »
As always there is 2 sides to a story. I hope this gets sorted out :thumleft:
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Offline TheBear

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Re: Dilemma
« Reply #5 on: April 04, 2016, 06:26:53 pm »
I have been using a WD to work on my bike, and have been happy with his work. However I dropped my bike in October 2015 and took it to him for insurance quote and repairs.
He would not start repairs until the insurance paid him in full, and I paid him the excess.
Long story short when I demanded my bike back in December, he striped parts off another customer’s bike and “loaned” them to me so I could use my bike over December.  I refused to use the bike and brought it back to him.
I now have my bike, but am still missing my hard panniers and luggage plate.
The only damage (and this was just replaced) to my bike was panniers, luggage plate, mirrors, pannier brackets screen, handle bars and centre stand.
More than six months later, he is still telling me he has ordered and paid for these parts, but they just haven’t arrived.
Do I now report him to my insurance?  Do I name and shame him here?  
I still consider him a good guy, but now things have gone too far.

I have a meeting with my insurance on Wednesday, and they shall then deal with him.
I do know for fact he is on this forum often, so let us see how this goes.








Just that there is bizarre practice and I would not tolerate that from any repairer on our panel. Also, how would he have been paid by the insurer without a signed release from you the customer, stating your acceptance of required repairs being to satisfaction?

Would be interesting if he replies, to hear his version of events.......

 :sip:

Big and important question that bold bit.
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Offline Casting from Turd

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Re: Dilemma
« Reply #6 on: April 04, 2016, 06:29:01 pm »
As always there is 2 sides to a story. I hope this gets sorted out :thumleft:

3 sides to a story boet  :snorting:
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Online Gerrard

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Re: Dilemma
« Reply #7 on: April 04, 2016, 06:33:10 pm »

He would not start repairs until the insurance paid him in full, and I paid him the excess.




Just that there is bizarre practice and I would not tolerate that from any repairer on our panel. Also, how would he have been paid by the insurer without a signed release from you the customer, stating your acceptance of required repairs being to satisfaction?

Would be interesting if he replies, to hear his version of events.......

 :sip:

Yip. The incentive for a supplier to do a good job is to get paid. He was paid before the job, so where is the incentive, unless its pride in his job... and reputation. Weird.

Lets see what happens.
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Offline Xchallenge

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Re: Dilemma
« Reply #8 on: April 04, 2016, 07:13:59 pm »
Just out of curiosity, why did you pay the repairer the excess and not your insurance company?
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Offline Casting from Turd

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Re: Dilemma
« Reply #9 on: April 04, 2016, 07:30:42 pm »
Haven't we heard a similar story here before?
I dont want to ride fast, But I want to ride FAR
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Offline Operator

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Re: Dilemma
« Reply #10 on: April 04, 2016, 07:31:40 pm »
Who did the insurance company paid out the money to?  

You............or the repairer directly ?


 

Offline Lommies

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Re: Dilemma
« Reply #11 on: April 04, 2016, 07:32:57 pm »

Long story short when I demanded my bike back in December, he striped parts off another customer’s bike and “loaned” them to me so I could use my bike over December.  


 :o
 

Offline Draadwerk

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Re: Dilemma
« Reply #12 on: April 04, 2016, 07:39:28 pm »
Just out of curiosity, why did you pay the repairer the excess and not your insurance company?
Nothing strange about that...
 

Offline Operator

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Re: Dilemma
« Reply #13 on: April 04, 2016, 07:41:11 pm »

Just that there is bizarre practice and I would not tolerate that from any repairer on our panel.
Also, how would he have been paid by the insurer without a signed release from you the customer, stating your acceptance of required repairs being to satisfaction?

Would be interesting if he replies, to hear his version of events.......

 :sip:


Rob, I think that is the crux of the problem..............the repairer is not on the insurance company's panel/approved repairer.

My guess is that Toni got a cash settlement and he paid it over to the repairer in good faith. :-\
If this is the case, then unfortunately the claim was settled in cash and the insurance company will not
have any further interest in the matter.
Toni you had damage, which the insurance company paid you out for as per the policy contract.
End of their contractual responsibility.

With the cash in hand, it then becomes your problem/responsibility/issue if a contractor defaults or
dont do up to standard repairwork.

If the repairer is not contracted to the insurance company, there is not much leverage that the insurer
can use on him.... :-\
« Last Edit: April 04, 2016, 07:43:14 pm by Operator »
 

Offline Operator

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Re: Dilemma
« Reply #14 on: April 04, 2016, 07:42:15 pm »
Just out of curiosity, why did you pay the repairer the excess and not your insurance company?
Nothing strange about that...

I agree  :thumleft:

The insurer pays out the quote amount minus the excess.

Toni then took that amount, added the excess amount and payed over the full quotation amount.
 

Online JustBendIt

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Re: Dilemma
« Reply #15 on: April 04, 2016, 08:16:52 pm »
Spill the beans

Tell us who it is ...
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Offline Manic

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Re: Dilemma
« Reply #16 on: April 04, 2016, 08:26:55 pm »
Reason why I dont pay upfront for work.
 

Offline TheBear

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Re: Dilemma
« Reply #17 on: April 04, 2016, 08:27:49 pm »
My guess is that Toni got a cash settlement

Indeed.  This sometimes happens, especially with bikes.
« Last Edit: April 04, 2016, 08:28:15 pm by TheBear »
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Offline Kameel

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Re: Dilemma
« Reply #18 on: April 04, 2016, 11:39:55 pm »
 :sip:

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Offline Toni

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Re: Dilemma
« Reply #19 on: April 05, 2016, 06:23:19 am »
Ok I received a mail from the person repairing my bike. He apologises, and states that I can get my luggage plate on Thursday, and due to complications the panniers have still not arrived. He has offered to give me his own set of panniers, then when my set arrives, I shall get this also (yes then I will have 2 sets of panniers).

I thought, and still believe he is a good guy, but got somewhat distracted.

Oh the insurance paid him directly, and I paid him the excess in good faith.

Hopefully we shall all be smiling soon.

   

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