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Author Topic: The proof of the pudding...is in the service!  (Read 840 times)

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Offline koplamp

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The proof of the pudding...is in the service!
« on: April 02, 2007, 12:51:01 pm »
My blue-biked-brother (alias Batman) and I departed on Thursday afternoor for some Garden Route, the Hell and Baviaans weekend adventure fun. We planned to sleep in Wilderness, gooi from George to Oudtshoorn for brekkie and then have lunch in the Hell, sleep somewhere in the Baviaans, only out on Sunday and back home for the new week.

All went well until I heard a noise from my bike's final drive as I arrived in Oudtshoorn. It sounded like a bearing was nearing the end of its life or something. I decided to call a certain special number and ask for help before something serious happened. Within 30 minutes the dealer principle from George arrived to collect me and Batman. Both bikes strapped on the trailer we were whisked away to George in air-conditioned luxury. There my bike was taken straight into the workshop where the technician immediately focused on getting me back on the road and back to my weekend adventure. I was taken to the customer services lady and offered refreshments etc. etc. etc. After a short while I was told that the problem has been located and that new part is to be ordered. They enquired as to my plans for the weekend, which I have pretty much given up on at that stage. The dealer principle again apologized for the wait and asked if I?d be patient for say another half hour or so while they quickly finish the PDI on a brand new bike they just took out of the box to allow me to continue on my weekend adventure. Mine will be fixed and sent to Cape Town where I can collect it.

Back on the road with a brand new bike on loan, all my kit transferred and strapped on I was singing with joy in my helmet as I enjoyed the luxury of wondering how I will ever be able to beat this kind of service.
 

Offline Grootseun

The proof of the pudding...is in the service!
« Reply #1 on: April 02, 2007, 12:54:22 pm »
WOW,  Great service from George Bee-em.

what was wrong with the final drive?
 

Offline koplamp

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The proof of the pudding...is in the service!
« Reply #2 on: April 02, 2007, 12:55:02 pm »
I was hoping that this doesn't have to turn into a brand issue - specifically why I decided not to mention such specifics when I listed the facts above.

I understand that there is a certain sense of...insecurity - if that is the correct word - in the air.
 

Offline koplamp

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The proof of the pudding...is in the service!
« Reply #3 on: April 02, 2007, 12:57:34 pm »
Quote from: "Grootseun"
WOW,  Great service from George Bee-em.

what was wrong with the final drive?


I dunno - they replaced the part in question and now she's her former self. I don't bother too much about what went wrong when there is so much that went right.
 

Offline Clockwork Orange

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The proof of the pudding...is in the service!
« Reply #4 on: April 02, 2007, 12:59:18 pm »
Quote from: "koplamp"
I was hoping that this doesn't have to turn into a brand issue - specifically why I decided not to mention such specifics when I listed the facts above.

I understand that there is a certain sense of...insecurity - if that is the correct word - in the air.


Errmm your signature is a bit of a give away. But I think when praise as due and in this instance it is I believe that it is worthwhile to mention who provided this good service. I as  KTM rider will not see this as a brand bashing exercise and will hope that people from the other brands pick up on this and as a result put pressure on the other brands to strive towards as good or even better service.
When in doubt...grab throttle!!!
 

Offline IceCreamMan

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The proof of the pudding...is in the service!
« Reply #5 on: April 02, 2007, 01:01:29 pm »
If its a final drive failure it can only be a BMW  :lol:

does not happen to other makes  :lol:
Born to lose, live to win!!
 

Offline koplamp

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The proof of the pudding...is in the service!
« Reply #6 on: April 02, 2007, 01:03:42 pm »
Quote from: "Clockwork Orange"
Quote from: "koplamp"
I was hoping that this doesn't have to turn into a brand issue - specifically why I decided not to mention such specifics when I listed the facts above.

I understand that there is a certain sense of...insecurity - if that is the correct word - in the air.


Errmm your signature is a bit of a give away. But I think when praise as due and in this instance it is I believe that it is worthwhile to mention who provided this good service. I as  KTM rider will not see this as a brand bashing exercise and will hope that people from the other brands pick up on this and as a result put pressure on the other brands to strive towards as good or even better service.


Just like I wanted you to see it.  :D  I thought about the signature but realized that the reader would probably realize the brand thing long before his eyes even got that far.  :wink:
 

Offline Mark Hardy

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The proof of the pudding...is in the service!
« Reply #7 on: April 02, 2007, 01:37:36 pm »
Nothing wrong with that kind of service. Well done to the George bike shop( no brand mentioned) you have set an example on how the look after your brand riders.
 

Offline Lito

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The proof of the pudding...is in the service!
« Reply #8 on: April 02, 2007, 01:40:35 pm »
Praise is due where praise is due.

Top Notch BMW - fekin excellent  8)
 

Offline michnus

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The proof of the pudding...is in the service!
« Reply #9 on: April 02, 2007, 02:22:05 pm »
Quote from: "IceCreamMan"
If its a final drive failure it can only be a BMW  :lol:

does not happen to other makes  :lol:


Yip it happens to other brands, replacing a chain and sprocket is also a final drive failure :wink:

George BMW are great they know how to give service

Offline Stofstreep

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The proof of the pudding...is in the service!
« Reply #10 on: April 02, 2007, 02:32:40 pm »
I agree with Lito and CO.
If the deliver the service as/above expected, like in this case, they deserve the credit and praise.

I'm not a BM fan, but that does not stop me from considering it as a replacment. And service like that gives me confidence in the after sales service.
Be careful of the words you say.
And keep them soft and sweet.
For you never know from day to day.
Which ones you'll have to eat.
 

Offline IceCreamMan

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The proof of the pudding...is in the service!
« Reply #11 on: April 02, 2007, 02:40:01 pm »
Quote from: "michnus"
Quote from: "IceCreamMan"
If its a final drive failure it can only be a BMW  :lol:

does not happen to other makes  :lol:


Yip it happens to other brands, replacing a chain and sprocket is also a final drive failure :wink:

George BMW are great they know how to give service


true true , but the incidence of chain failure is beginning to be minute compared to bmw final drive failures .... sad as that may be it seems fact these days ...

up until a few years ago i had never heard of a shaft drive failure with BM's , now it appears to be happening far more regularly
Born to lose, live to win!!
 

Oppad

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The proof of the pudding...is in the service!
« Reply #12 on: April 02, 2007, 02:55:50 pm »
George is a cool place to have a bike. There is healthy competition between all the dealerships which makes for excellent service all round. . I believe Yamaha and Honda have both won national dealership awards, Kawasaki and others give excellent service, Some seriously pretty girls work at some dealers and on average you pay less for the same stuff as say in Cape Town.

BMW still sends me a birthday e-mail after I briefly went to check out some second-hand bikes three years ago. I never bought anything, but they're still friendly (oh, yes she was pretty too)  and obviously have great admin structures.

There are worse places than George (riding wise and service wise) to have a bike
 

Offline Lito

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The proof of the pudding...is in the service!
« Reply #13 on: April 02, 2007, 04:37:43 pm »
Oppad, you were supposed to be in George already, having moved out of Cape Town.

Whats holding you back?
 

Offline tok-tokkie

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The proof of the pudding...is in the service!
« Reply #14 on: April 02, 2007, 05:58:53 pm »
That is customer care way beyond the norm.  I salute that dealer.
 

Offline chris g

The proof of the pudding...is in the service!
« Reply #15 on: April 02, 2007, 07:13:48 pm »
Quote from: "IceCreamMan"
Quote from: "michnus"
Quote from: "IceCreamMan"
If its a final drive failure it can only be a BMW  :lol:

does not happen to other makes  :lol:


Yip it happens to other brands, replacing a chain and sprocket is also a final drive failure :wink:

George BMW are great they know how to give service


true true , but the incidence of chain failure is beginning to be minute compared to bmw final drive failures .... sad as that may be it seems fact these days ...

up until a few years ago i had never heard of a shaft drive failure with BM's , now it appears to be happening far more regularly

A few years ago there were a lot less BM's on the road
My doctor said that I should stop riding because of all my injuries...
At the moment I'm looking for a new doctor...
 

Offline Trailrider

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The proof of the pudding...is in the service!
« Reply #16 on: April 04, 2007, 11:37:32 am »
Only saw this post now. Good stuff. It really seems that the service in George is great at more than one dealer. Go Honda & BMW  :D
 

Offline KiLRoy

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The proof of the pudding...is in the service!
« Reply #17 on: April 04, 2007, 02:04:52 pm »
Well done to BMW George - good service is great irrespective of brand :!:

H