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Author Topic: ***UPDATE* Issues: My new BMW G650GS SERTAO - TO BE REPLACED.. ***UPDATE***  (Read 3983 times)

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Offline Icemann

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Well I promised you dogs a report on the new BMW Sertao......

http://www.wilddog.za.net/forum/index.php?topic=91029.0

I only had the bike a week when it started struggling to start when it’s hot..... WTF?
I phone Donovan (Donford Stellenbosch) who I bought the bike from, explained....
Again after another week or so.... "It might be the decompression system" WTF?

Finally refused to start after about 2 months and 800 km - battery was buggered with all Struggles.
It also started leaking from the back shock reservoir - back shock buggered! WTF?

UPDATE 1: NEIL BERRY came to the rescue - New bike on its way!

UPDATE 2: My Sertao was replaced by Donford on 19/05! Brand spanking new!!!

Through this whole issue BMW Donford (Neil Berry) walked the EXTRA mile over and over!!
I have never seen so much commitment from a business to solve a problem!
THANKS Neil !!!!!!!


« Last Edit: May 21, 2012, 03:32:09 pm by Icemann »
 

Offline Grrrr....

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #1 on: May 08, 2012, 02:35:14 pm »
Well I promised you dogs a report on the new BMW Sertao......

I only had the bike a week when it started struggling to start when it’s hot..... WTF?
I phone Donovan (Donford Stellenbosch) who I bought the bike from, explained.... no clear answer.
Again after another week or so.... "It might be the decompression system" WTF?

Finally refused to start after about 2 months and 800 km - battery was buggered with all the struggles.
Phoned Donford again..... "Bring her in, or call Road Side Assistance" Eeerh....
It also started leaking from the back shock reservoir - back shock buggered! WTF?

I took it to Donford 2 weeks ago - explained the problems again - Back shock was pap!!!! WTF?

Yesterday after no clear answers whether the shock will be replaced and when the camshaft replacement will be done (decompression problem) I really started to feel uneasy..... NO PROPER COMMUNICATION OR ANSWERS FROM DONFORD!!!

Had a call this morning from Service desk (not Donovan) that the repairs should be done in another 2 weeks!

At the moment I have a bad taste in my mouth!!!!






There. Highlighted all your problems.

Offline RobC

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #2 on: May 08, 2012, 02:39:06 pm »
I would have asked for a NEW bike... at 800k it should not be giving that kind of trouble at all. >:D
 

Offline Icemann

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #3 on: May 08, 2012, 02:41:24 pm »
I would have asked for a NEW bike... at 800k it should not be giving that kind of trouble at all. >:D

I did!! the answer was- Donovan: "The new one might have the same problem" WTF???!!
 

Offline Sláinte Mhaith

Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #4 on: May 08, 2012, 02:41:35 pm »
I would have asked for a NEW bike... at 800k it should not be giving that kind of trouble at all. >:D

+1

They can use that one as a demo model.
 

Offline Fuzzy Muzzy

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #5 on: May 08, 2012, 02:42:16 pm »
I am really sorry to hear of your problems, it makes me angry as that bike is flippin expensive.. that is crazy.

It would leave a bad taste in my mouth as well.

I don't think I agree with you Grrr, I know many people who have bought bikes from Donford Stellies and they are very happy, I did a lot of research when I was looking for a 1200GS ADV and I would have been happy buying from them based on what I found out.. this is not good news though, I would have expected more from any dealership.

No way I would walk out of there without a new bike
Africa trip, Namibia, Botswana, Zambia, Malawi, Tanzania & Moz rr http://www.wilddog.za.net/forum/index.php?topic=61231.0
 

Offline Grrrr....

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #6 on: May 08, 2012, 02:43:58 pm »
I am really sorry to hear of your problems, it makes me angry as that bike is flippin expensive.. that is crazy.

It would leave a bad taste in my mouth as well.

I don't think I agree with you Grrr, I know many people who have bought bikes from Donford Stellies and they are very happy, I did a lot of research when I was looking for a 1200GS ADV and I would have been happy buying from them based on what I found out.. this is not good news though, I would have expected more from any dealership.

No way I would walk out of there without a new bike

Well then we agree to disagree.


Offline RobC

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #7 on: May 08, 2012, 02:44:29 pm »
I would have asked for a NEW bike... at 800k it should not be giving that kind of trouble at all. >:D

I did!! the answer was- Donovan: "The new one might have the same problem" WTF???!!
Then you keep exchanging them until one works fine past the guarantee period. :deal: >:D
Very bad answer from the dealer...
 

Offline NeilV

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #8 on: May 08, 2012, 02:45:49 pm »
I don't think I agree with you Grrr, I know many people who have bought bikes from Donford Stellies and they are very happy...

+1
Love is the feeling you get when you like something as much as your motorcycle.
 

Offline Veldbrand

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #9 on: May 08, 2012, 02:46:08 pm »
Ag nee man Ice, baie jammer om dit te lees.
Weet hulle dat hulle met Mr Dakar deal en hoeveel mense jou opinie oor die bikes respekteer?
Maak 'n moerse geraas!


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Offline Kobus

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #10 on: May 08, 2012, 02:47:25 pm »
New bike.
Dream like you will live forever, live like you're going to die tomorrow
 

Offline Derik

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #11 on: May 08, 2012, 02:53:09 pm »
Build on aMonday, I would ask for a  bike swop
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Offline Grrrr....

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #12 on: May 08, 2012, 02:53:49 pm »
I don't think I agree with you Grrr, I know many people who have bought bikes from Donford Stellies and they are very happy...

+1

Ok, so maybe the buying was painless but heaven help you when you need mechanical help.

Just ask Pote....


Offline Icemann

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #13 on: May 08, 2012, 02:54:03 pm »
Thanks for the support buddies!

Just phoned Neil (Dealer Prin.) Donford - I told him the honest thing to do is to give me a new bike.....

He promised to get back ASAP......
« Last Edit: May 09, 2012, 09:13:22 am by Icemann »
 

Offline TeeJay

Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #14 on: May 08, 2012, 03:05:15 pm »
Sorry to hear about your troubles......well I was there about 10 years ago and was interested in a GS1200 - they promised to get back to me....after a few years of waiting (and some follow up calls from me) I kinda gave up.....they clearly didn't want to make a sale  :imaposer:
Ja/Nee
 

Offline domstes

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #15 on: May 08, 2012, 03:13:37 pm »
Ouch man sorry to hear about that. That is really a k#k one.
They should just give you back your money. End of story.
 

Offline JK

Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #16 on: May 08, 2012, 03:22:51 pm »
New bike or your money back for sure
When u are on tar u are lost  !
 

Offline Adventurer

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #17 on: May 08, 2012, 03:27:50 pm »
I'm sure this is a once off....all the press bikes had more than 800km on the clock, and we rode them like we stole them, not one mechanical issue, shocks neither.....
If you can keep your head in the midst of all this confusion, you don't understand the situation!
 

Offline 2StrokeDan

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #18 on: May 08, 2012, 03:34:04 pm »
Make fire under their arses!!! If this is the same engine as the old Dakar[but it's not, is it?] this will be a once off, that old Rattex motor was really reliable. But now it is China.....
 

Offline the_BOBNOB

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Re: Gefok: My new BMW G650GS SERTAO - Huge Mistake??????
« Reply #19 on: May 08, 2012, 03:34:32 pm »
have to agree that kind of issues on a brand new bike i smell lemon

push for a new bike - its just not on that have this kind of issues on something thats brand new period