sadly I had exactly the same experience with this dealer late last year when i was in the market for a new Bmw. The salesman i dealt with did not have the time of day for me, in fact, I got the distinct impression I was ruining his afternoon by being there. I must have lasted about 5 minutes in the shop, left, drove a couple of k's up the road to clearwater, where I was greeted by a very friendly salesman by the name of Anton, had a great cup of coffee and a rusk, chatted about the options, bought a new bike from him that afternoon, and had it delivered 2 days later, never looked back. Unfortunately, the closest dealer to my house in broadacres is this particular dealer, but I refuse to deal with them. My bike has had its first service done, and about 50k worth of bmw accessories fitted, clearwater fetch the bike from my house, deliver it later in the afternoon free of charge, with all the required work done, no hassle. I think dealers should employ people on the floor that have a distinct interest in biking. I ride purely on a social level, I do not commute on my bike, therefor it is not a necessity in my life, but it is a love of mine, I have ridden bikes since I can remember. When I go into a show room to buy a new bike, I expect the sales person to have an interest, as I am there because I have a love for motorcycles, and I am about to spend a lot of money satisfying my love. The least you could do, is great a person imho, SHOCKING.