Welcome, Guest. Please Login or Register

Author Topic: TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX  (Read 8530 times)

0 Members and 1 Guest are viewing this topic.

Offline Ouman

  • Senior Member
  • ***
  • Bike: BMW R1200GS Adventure
    Location: Mpumalanga
  • Posts: 829
  • Thanked: 23 times
TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX
« on: April 10, 2018, 12:44:18 pm »
I feel cheated! And when I do the sh*t is normally about to hit the fan!

The scenario is shortly that we planned this long trip over Easter and I needed tyres that would be suitable for both tar and gravel. After a lot of reading up  and chatting to people I decided on a set of brand new of Metzler Karoo 3's. I also decided to buy from Bike Tyre Warehouse in Midrand 'cuase they offer  "free" insurance which would cover "against any irreparable accidental damages to the insured tyres on your bike" And this is valid for 12 months.

So - low and behold - I get a puncture about 5 kilometers from the Tented Camp turn off! No spare tyre with me so what do I do? I suppose like anyone would in a situation like that I stuck enough "snotstokkies" in there to stop the leak.

Because I was not very confident that it would bring me back home I scavenged around Henk's rubble heap and came across a Karoo 3 thats had life 3 times over, But, beggars can't be choosers and I loaded it on the bike. My puncture repair was still holding out. It last all the way through the park and up Ganaka Pass. On the flat piece up to the Lodge it finally let go and now I could not get it fixed again. So I pumped it just enough to get me to the Lodge.

Begged a pair of homemade tyre levers from the owners and Aaklige Attie and Gingerball proceeded to rip the flat off and put the new old (or old new) Karoo on. Ask Enzo! Himand his crew was there! This saw me home e few days later without any further incident.

But!!! Why would I be worried? I'm insured after all!!

So, Saturday past I took the wheels off my bike and with the insured tyre I set of on the 400km journey to Bike Tyre Warehouse. They're mos going to to sort this for me chop chop! NOT!!!

Had to leave the damaged tyre there as an assessor could only see it on Monday - yesterday!

Today i get the response below:

Japie

The Insurance accessor had a look at the 170/60-16 Metzeler Karoo 3 Tyre..
He said that he cannot Cover as the Tyre was fitted with Puncture Plugs.
Insurance Cover does not cover for repairs done to the Tyre.

Sorry……

Thank you & kind regards

Liz de Kock
General Manager
Administration 

Batt Holdings SA
t:+27 11 205 0216
t:+27 11 05 00073
f:+27 11 31 27078
m: +27 82 564 53 35
www.battholdings.com
Follow Batt Holdings on       
Batt Tyres Trademark & Sole Distributors for Terache Race Tyres* Battech Race Products*STI Wheels USA*Rabaconda Tyre Changers EU*
 
WTF!!!!????? Carrying out a normal puncture repair in the middle of the Tankwa renders this policy null and void!!?? I say bullshit! This kite is not going to fly!

Wrote them a firm mail to tell them where I am with this.!!! But, it seems like I'm going to loose the battle!! I can see myself becoming great buddies with the guys at the Consumer Council. And its not the money! It is the principle!

After all this I guess what I'm trying so say is: DON"T BELIEVE WHAT PEOPLE ARE TELLING YOU TO YOUR MONEY IN THEIR POCKETS!!!

Going to keep the Karoo 3 on the front and try one of those new Motoz in the rear!!

Ok! Klaar!

« Last Edit: April 13, 2018, 04:03:45 pm by Ouman »
The more bugs in the  teeth....the happier I get!!!!!
 

Offline Gérrard

  • AKA 'jupiter' maar noem my Gerard.
  • Global Moderator
  • Castrated Dog
  • ***
  • Bike: BMW R1150GS Adventure
    Location: Eastern Cape
  • Posts: 31,282
  • Thanked: 299 times
  • WAT KYK JY
Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #1 on: April 10, 2018, 12:51:02 pm »
"against any irreparable accidental damages to the insured tyres on your bike"

Seems your damage was repairable, thus vitiating the claim. Don't see the problem.
...dis nooit te laat om n happy childhood te he nie !

Build a sidecar they said. It will be fun they said. Ja-nee !
 

Offline Ouman

  • Senior Member
  • ***
  • Bike: BMW R1200GS Adventure
    Location: Mpumalanga
  • Posts: 829
  • Thanked: 23 times
Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #2 on: April 10, 2018, 12:54:42 pm »
Jys verkeerd daar G! Die sny is 3 to 4 cm lank en die loopvlak was duidelik onherstelbaar beskadig aangsien dit 'n knop gemaak het na buite. Ek dink ek was baie gelukkig met die tydelike fix!!!
The more bugs in the  teeth....the happier I get!!!!!
 

Offline ChrisL - DUSTRIDERS

  • Forum Vendor
  • Castrated Dog
  • ******
  • Bike: BMW R1200GS
    Location: Western Cape
  • Posts: 28,985
  • Thanked: 436 times
    • dustriders.co.za
Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #3 on: April 10, 2018, 12:59:03 pm »
 170/60-16

Ouman ek dink die probleem is jy het die tyre gery lat hy een size kleiner gekrimp het!! :lol8:
Hoop hulle hou jou happy. :thumleft:
MOTORCYCLE ACCESSORIES RETAILER
info@dustriders.co.za
ENDURISTAN SOFTLUGGAGE IMPORTER
www.dustriders.co.za
 

Offline Ouman

  • Senior Member
  • ***
  • Bike: BMW R1200GS Adventure
    Location: Mpumalanga
  • Posts: 829
  • Thanked: 23 times
Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #4 on: April 10, 2018, 01:00:29 pm »
Jys skerp Chris! Eks te de moer in om op te let!!
The more bugs in the  teeth....the happier I get!!!!!
 

Offline Gérrard

  • AKA 'jupiter' maar noem my Gerard.
  • Global Moderator
  • Castrated Dog
  • ***
  • Bike: BMW R1150GS Adventure
    Location: Eastern Cape
  • Posts: 31,282
  • Thanked: 299 times
  • WAT KYK JY
Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #5 on: April 10, 2018, 01:02:42 pm »
Jys verkeerd daar G! Die sny is 3 to 4 cm lank en die loopvlak was duidelik onherstelbaar beskadig aangsien dit 'n knop gemaak het na buite. Ek dink ek was baie gelukkig met die tydelike fix!!!

En did waar hulle gaan wegkom daarmee. Jy het hom ge-fix, al was dit net tydelik. Did 'n kweesie van graad.
...dis nooit te laat om n happy childhood te he nie !

Build a sidecar they said. It will be fun they said. Ja-nee !
 

Offline Ouman

  • Senior Member
  • ***
  • Bike: BMW R1200GS Adventure
    Location: Mpumalanga
  • Posts: 829
  • Thanked: 23 times
Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #6 on: April 10, 2018, 01:06:44 pm »
En did waar hulle gaan wegkom daarmee. Jy het hom ge-fix, al was dit net tydelik. Did 'n kweesie van graad.

Ons sal maar sien hoe hierdie een gaan uitwerk vir hulle. As 'n verbruiker het ek sekere regte en hulle as FSP het ook. Maar hulle het pligte ook! Die oomblik as hulle so iets aan jou verkoop moet hulle die moets en moenies verduidelik en die klient moet teken dat hy verstaan. Jy sal weet dat dit baie duidelik in die verbruikerswet bestaan. En ek gee hulle die geleentheid om dit reg te maak! Sonder dat dit vir my of my fiets 'n gevaar is. Ek gaan hierdie nie hier los nie!
The more bugs in the  teeth....the happier I get!!!!!
 

Offline Gérrard

  • AKA 'jupiter' maar noem my Gerard.
  • Global Moderator
  • Castrated Dog
  • ***
  • Bike: BMW R1150GS Adventure
    Location: Eastern Cape
  • Posts: 31,282
  • Thanked: 299 times
  • WAT KYK JY
Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #7 on: April 10, 2018, 01:16:37 pm »
En did waar hulle gaan wegkom daarmee. Jy het hom ge-fix, al was dit net tydelik. Did 'n kweesie van graad.

Ons sal maar sien hoe hierdie een gaan uitwerk vir hulle. As 'n verbruiker het ek sekere regte en hulle as FSP het ook. Maar hulle het pligte ook! Die oomblik as hulle so iets aan jou verkoop moet hulle die moets en moenies verduidelik en die klient moet teken dat hy verstaan. Jy sal weet dat dit baie duidelik in die verbruikerswet bestaan. En ek gee hulle die geleentheid om dit reg te maak! Sonder dat dit vir my of my fiets 'n gevaar is. Ek gaan hierdie nie hier los nie!

Daar is jy reg en als hang maar af wat die terme van die kontrak is. Ek verlaat my op wat jy gepost het die terme is en wat feitelik gebeur het.

Onthou altyd, 'n versekerings kontrak word geskryf om NIE te betaal nie.
...dis nooit te laat om n happy childhood te he nie !

Build a sidecar they said. It will be fun they said. Ja-nee !
 

Offline Sheepman

Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #8 on: April 10, 2018, 01:17:31 pm »
Insurance ( and the fine print ) is a minefield for most  ::) But unfortunately, its all in the words of the policy,as was already pointed out.
Maybe think about it this way when you are more relaxed.... " what real risk will insurers take on,  costs discounted into the selling price of tyres, well knowing that they are probably going to be bombarded with claims from customers ?..." 
BTW, I have bought quite a lot of tyres, road and off - road ( gravel  >:D ) from Bruce's shop and always had excellent service there.
 

Online TheBear

  • Stalin was 'n sissy.
  • Forum Whore
  • ****
  • Bike: BMW R1200GS
    Location: Other
  • Posts: 9,819
  • Thanked: 396 times
Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #9 on: April 10, 2018, 01:18:17 pm »
Moet jy nie eerder damoerin vir die versekeraar wees as Bike Tyre Warehouse nie?

Anyway, I reckon speak to them again, slowly and clearly because it looks like they think that you are claiming for the repair, not a replacement tyre.
« Last Edit: April 10, 2018, 01:24:04 pm by TheBear »
#33 #BRADICAL!
 
The following users thanked this post: Aaklige Attie

Offline IceCreamMan

  • Pawn star
  • Forum Whore
  • ****
  • Bike: Triumph (all models)
    Location: United Kingdom
  • Posts: 6,453
  • Thanked: 231 times
Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #10 on: April 10, 2018, 01:20:44 pm »
Ouman, I agree with you. That’s not customer service in my books.

South Africans just accept crap service then moan. Go for it. Tell them you are not satisfied.
Africa ain't for sissies hey.
 

Offline Leo

Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #11 on: April 10, 2018, 01:25:06 pm »
Kry volgende keer die assessor se sel nommer, dan bel jy hom die Saterdag middag as die tyre kak daar net duskant Moerlandspan en Tweebuffelsmeteenskootmorsdoodgeskietfontein, dan vra jy hom: "Wat de fok nou."?

Nee wat, ek sal ook fume.  :dousing: :dousing: :dousing:

Gee hulle kak Oom  :thumleft:
Grey Haired Riders Don't get that way from pure luck!
 

Offline Ouman

  • Senior Member
  • ***
  • Bike: BMW R1200GS Adventure
    Location: Mpumalanga
  • Posts: 829
  • Thanked: 23 times
Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #12 on: April 10, 2018, 01:29:05 pm »
TheBear unfortunately it does not work that way! I'm in the industry as well -.albeit the the motor industry and not the tyre industry as such! I am the client of Bike Tyre Warehouse and nobody else. Its as good as you purchase a truck from my business and I send you elsewhere when you have a problem. I fight for my clients on their behalf - whether is an insurance claim or warranty claim!

This is how its supposed to work!
The more bugs in the  teeth....the happier I get!!!!!
 

Offline Ouman

  • Senior Member
  • ***
  • Bike: BMW R1200GS Adventure
    Location: Mpumalanga
  • Posts: 829
  • Thanked: 23 times
Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #13 on: April 10, 2018, 01:30:31 pm »
Leo ek gaan die fokker al die pad agter my laat aanry! Just in case!
The more bugs in the  teeth....the happier I get!!!!!
 

Online TheBear

  • Stalin was 'n sissy.
  • Forum Whore
  • ****
  • Bike: BMW R1200GS
    Location: Other
  • Posts: 9,819
  • Thanked: 396 times
Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #14 on: April 10, 2018, 01:39:28 pm »
TheBear unfortunately it does not work that way! I'm in the industry as well -.albeit the the motor industry and not the tyre industry as such! I am the client of Bike Tyre Warehouse and nobody else. Its as good as you purchase a truck from my business and I send you elsewhere when you have a problem. I fight for my clients on their behalf - whether is an insurance claim or warranty claim!

This is how its supposed to work!

I hear what you are saying, but insurance is a bit different, isn't it?

Anyway, regardless.  Fight them.
#33 #BRADICAL!
 

Offline RobD

Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #15 on: April 10, 2018, 01:48:01 pm »
Moet jy nie eerder damoerin vir die versekeraar wees as Bike Tyre Warehouse nie?

Anyway, I reckon speak to them again, slowly and clearly because it looks like they think that you are claiming for the repair, not a replacement tyre.

Nope, they are acting as an intermediary and therefore should know and explain the product. Wonder if they are an FSP?
 

Online TheBear

  • Stalin was 'n sissy.
  • Forum Whore
  • ****
  • Bike: BMW R1200GS
    Location: Other
  • Posts: 9,819
  • Thanked: 396 times
Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #16 on: April 10, 2018, 02:03:28 pm »
Moet jy nie eerder damoerin vir die versekeraar wees as Bike Tyre Warehouse nie?

Anyway, I reckon speak to them again, slowly and clearly because it looks like they think that you are claiming for the repair, not a replacement tyre.

Nope, they are acting as an intermediary and therefore should know and explain the product. Wonder if they are an FSP?

I hear what you guys are saying,  I personally just prefer to fight such a fight with the source, not the intermediary.
#33 #BRADICAL!
 

Offline RobD

Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #17 on: April 10, 2018, 02:06:50 pm »
Moet jy nie eerder damoerin vir die versekeraar wees as Bike Tyre Warehouse nie?

Anyway, I reckon speak to them again, slowly and clearly because it looks like they think that you are claiming for the repair, not a replacement tyre.

Nope, they are acting as an intermediary and therefore should know and explain the product. Wonder if they are an FSP?


I hear what you guys are saying,  I personally just prefer to fight such a fight with the source, not the intermediary.

Won't help, the intermediary is at fault if the policy and it's cover/exclusions were not explained to the customer. The insurer has the product, the intermediary has to know and sell it....
 

Offline Sheepman

Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #18 on: April 10, 2018, 02:10:59 pm »
Moet jy nie eerder damoerin vir die versekeraar wees as Bike Tyre Warehouse nie?

Anyway, I reckon speak to them again, slowly and clearly because it looks like they think that you are claiming for the repair, not a replacement tyre.

Nope, they are acting as an intermediary and therefore should know and explain the product. Wonder if they are an FSP?


I hear what you guys are saying,  I personally just prefer to fight such a fight with the source, not the intermediary.

Won't help, the intermediary is at fault if the policy and it's cover/exclusions were not explained to the customer. The insurer has the product, the intermediary has to know and sell it....

Maybe it was explained, but the customer did not read through the policy thoroughly
 

Online TheBear

  • Stalin was 'n sissy.
  • Forum Whore
  • ****
  • Bike: BMW R1200GS
    Location: Other
  • Posts: 9,819
  • Thanked: 396 times
Re: BEWARE OF BIKE TYRE WAREHOUSE IN MIDRAND - MY OPINION
« Reply #19 on: April 10, 2018, 02:11:59 pm »
Moet jy nie eerder damoerin vir die versekeraar wees as Bike Tyre Warehouse nie?

Anyway, I reckon speak to them again, slowly and clearly because it looks like they think that you are claiming for the repair, not a replacement tyre.

Nope, they are acting as an intermediary and therefore should know and explain the product. Wonder if they are an FSP?


I hear what you guys are saying,  I personally just prefer to fight such a fight with the source, not the intermediary.

Won't help, the intermediary is at fault if the policy and it's cover/exclusions were not explained to the customer. The insurer has the product, the intermediary has to know and sell it....

Quote from: email
Japie

The Insurance accessor had a look at the 170/60-16 Metzeler Karoo 3 Tyre..
He said that he cannot Cover as the Tyre was fitted with Puncture Plugs.
Insurance Cover does not cover for repairs done to the Tyre.

Sorry……

Thank you & kind regards

Liz de Kock
General Manager
Administration 

Possible misunderstanding between client, supplier and insurerer?    He is not asking for the cost of the repair to be covered, but rather the cost of a new tyre.

« Last Edit: April 10, 2018, 02:12:56 pm by TheBear »
#33 #BRADICAL!