Sorry guys! Been on the road yesterday and management meetings and crap like that!
Of course I tried to phone Bruce - numerous times! Even before they send me that mail. I also met him once before and my impressions were that his knowledgeable and approachable. Thats also a reason why I gave him my money. This was last Saturday (and I contacted them on Friday saying that I will be there on Saturday to resolve this) but up till now ------ nothing!
I understand that he is away doing other things, but I'm in business as well and when I go away (like on 7 day bike trip) I ensure that my customer will be attended to by someone else if needed.
I thank everyone again for their input on this thread. I can post pictures of where were fixing (or attempting to) the cut, but not of the cut itself. I will get some a post it. Then you will see that the cut was to such an extent that immaterial of what you do to it, it would always just be temporary. And by that I mean for a few more kilometers.
I read through all the comments and I stick by my story. I tried right from the outset to not be twatwaffle and tackle this problem like any reasonable man would, but I certainly do not take kindly to people who enticed me to their business with certain promises - take my money and when they have to make good on their advertised promise - feed me a cock and bull story! Dit maak die Kanaalaap in my wakker!!
As I said before! I feel done in! If that tyre is repairable then why on earth did they not fix it when I was there - let me pay for it and send me on my way! And I was introduced to a guy from Metzler on the premises, but he was totally non committal.
Therefore! I don't give a rat's ass how much effort and time this takes up, but I will see this through. All the way to the ombudsman!
But, being a fair man! Bruce still have the opportunity to make good! And when he does I will leave no stone unturned to tell the world he did the right thing!
Thats how it should be! In the meantime! We wait!!!