TYRE WAREHOUSE IN MIDRAND - MY OPINION - RESOLVED XXXXX

[THROTTLE JOCKEY]

TJ - I think many 'facts' have been bandied around but as noted this can be 'selective reporting' and without all of them plus physical evidence it is difficult to pass judgement.

BUT that said the issues/questions here for me are largely about ethics - (1) that of the OP (2) that of the retailer

Is it fair for the OP to embark on trial by social media before the retailer has had a fair chance to respond? This is unfortunately one of the unethical practices of the day - ambush by social media and as you say reputations tarnished and hung out to dry before a fair hearing.

Is it fair for a retailer to offer a service (and terms of service including clarifying it/them) and not honour it? This also happens all the time, and again social media is employed to advertise, hype and attract custom. What happens after the money has changed hands?

Why is the customer always right? Most often because the retailers livelihood depends on his/her reputation - even if this means eating shit.

Ouman - I would say go make a concerted and fair effort to sort this out 'man to man' (and you may well have a legitimate case). If after a fair attempt there is no reasonable agreement between the two of you then by all means squeal some more. But for now some radio silence would imho be the ethical position and help everyone.

Just my 2 cents from an ouman.

I agree with you Dom 100% above and I am all for FAIR. (Fair is always right and not one sided)

Just remember though as in the highlighted area and "Named" company also has recourse in terms of the law for damages, if he so wishes to pursue. A recent one in the court was by a law firm here in the Eastern Cape. The law firm was awarded a large sum of money due to rants on Social media (FB) even though it was removed and retracted. The damage is done once it is viewed by one person. IMHO ranting on social media is fine. Just dont name the company otherwise you are running a risk of litigation. Dont for one second think there are not lawyers that will jump at a "petty" lawsuit.

 

[THROTTLE JOCKEY]

I think the best would have been if the dealer had made some sort of "Deal" with the customer regardless of the damage with some sort of pay in.

Both happy!

Before social media.

Its now too late IMHO!
 

[BikerJan]

TJ - I think many 'facts' have been bandied around but as noted this can be 'selective reporting' and without all of them plus physical evidence it is difficult to pass judgement.

BUT that said the issues/questions here for me are largely about ethics - (1) that of the OP (2) that of the retailer

Is it fair for the OP to embark on trial by social media before the retailer has had a fair chance to respond? This is unfortunately one of the unethical practices of the day - ambush by social media and as you say reputations tarnished and hung out to dry before a fair hearing.

Is it fair for a retailer to offer a service (and terms of service including clarifying it/them) and not honour it? This also happens all the time, and again social media is employed to advertise, hype and attract custom. What happens after the money has changed hands?

Why is the customer always right? Most often because the retailers livelihood depends on his/her reputation - even if this means eating shit.

Ouman - I would say go make a concerted and fair effort to sort this out 'man to man' (and you may well have a legitimate case). If after a fair attempt there is no reasonable agreement between the two of you then by all means squeal some more. But for now some radio silence would imho be the ethical position and help everyone.

Just my 2 cents from an ouman.

I agree with you Dom 100% above and I am all for FAIR. (Fair is always right and not one sided)

Just remember though as in the highlighted area and "Named" company also has recourse in terms of the law for damages, if he so wishes to pursue. A recent one in the court was by a law firm here in the Eastern Cape. The law firm was awarded a large sum of money due to rants on Social media (FB) even though it was removed and retracted. The damage is done once it is viewed by one person. IMHO ranting on social media is fine. Just dont name the company otherwise you are running a risk of litigation. Dont for one second think there are not lawyers that will jump at a "petty" lawsuit.

As long as his facts are correct, I fail to see what the risk could be?

[BiG DoM]

The way I understood it:

- Tyre damaged and repaired
- Dealer repudiated the claim
- Customer phoned and tried to resolve the issue "man to man" without response or feedback from the dealer

As dealer it is all about how you handle issues like these. It was an opportunity for the dealer to quickly respond and handle the issue, either replace the tyre in full, partially or tell the customer that it will not happen and why not. It could have increased his reputation as a responsible caring dealer, who cares about his business and reputation. Clearly he failed dismillay

The damage to the dealers reputation in this instance is due to his own lack of response to the issue, and therefore in my mind he deserves what comes to him. To ignore a customer's complaints and not respond in any way, is never a good business decision, and indicative of  someone who does not care about his business or his reputation.

Once again you are making assumptions - that the OP spoke with the dealer. As I recall this has not happened. Ethically you need to give the man a fair chance to reply. As TJ says these 'trials by social media' get sorted out legally these days with uncomfortable results for some. Caveat Emptor.

[THROTTLE JOCKEY]

TJ - I think many 'facts' have been bandied around but as noted this can be 'selective reporting' and without all of them plus physical evidence it is difficult to pass judgement.

BUT that said the issues/questions here for me are largely about ethics - (1) that of the OP (2) that of the retailer

Is it fair for the OP to embark on trial by social media before the retailer has had a fair chance to respond? This is unfortunately one of the unethical practices of the day - ambush by social media and as you say reputations tarnished and hung out to dry before a fair hearing.

Is it fair for a retailer to offer a service (and terms of service including clarifying it/them) and not honour it? This also happens all the time, and again social media is employed to advertise, hype and attract custom. What happens after the money has changed hands?

Why is the customer always right? Most often because the retailers livelihood depends on his/her reputation - even if this means eating shit.

Ouman - I would say go make a concerted and fair effort to sort this out 'man to man' (and you may well have a legitimate case). If after a fair attempt there is no reasonable agreement between the two of you then by all means squeal some more. But for now some radio silence would imho be the ethical position and help everyone.

Just my 2 cents from an ouman.

I agree with you Dom 100% above and I am all for FAIR. (Fair is always right and not one sided)

Just remember though as in the highlighted area and "Named" company also has recourse in terms of the law for damages, if he so wishes to pursue. A recent one in the court was by a law firm here in the Eastern Cape. The law firm was awarded a large sum of money due to rants on Social media (FB) even though it was removed and retracted. The damage is done once it is viewed by one person. IMHO ranting on social media is fine. Just dont name the company otherwise you are running a risk of litigation. Dont for one second think there are not lawyers that will jump at a "petty" lawsuit.

As long as his facts are correct, I fail to see what the risk could be?

Not calling any one a fibber but are they?
Ever been in a court and been twisted like a Koeksister?

Things are not always black and white in the little room.

Just saying!

I am rather for sorting things out, if not I walk away. The wheel always turns and its far more satisfying looking on while Carma makes things right.

[Gérrard]

I am rather for sorting things out, if not I walk away. The wheel always turns and its far more satisfying looking on while Carma makes things right.

Yip, and she always does, you might just not know it. Years ago a dealer screwed me out of R5k on the trade-in of a car. He sold it on and a month later the cam-belt snapped. R35k damages to him.

[THROTTLE JOCKEY]

I am rather for sorting things out, if not I walk away. The wheel always turns and its far more satisfying looking on while Carma makes things right.

Yip, and she always does, you might just not know it. Years ago a dealer screwed me out of R5k on the trade-in of a car. He sold it on and a month later the cam-belt snapped. R35k damages to him.

Love that Bitch! 

[armpump]

In this case i personally would really like to know what this insurance REALLY covers.

I need a new front tire soon and it would be a nice bonus to have for that "when shit happens" time.

And if it is included in purchase price it makes sense to drive the extra 10km to buy and fit.

[BikerJan]

Sorry guys! Been on the road yesterday and management meetings and crap like that!

Of course I tried to phone Bruce - numerous times! Even before they send me that mail. I also met him once before and my impressions were that his knowledgeable and approachable. Thats also a reason why I gave him my money. This was last Saturday (and I contacted them on Friday saying that I will be there on Saturday to resolve this) but up till now ------ nothing!

I understand that he is away doing other things, but I'm in business as well and when I go away (like on 7 day bike trip) I ensure that my customer will be attended to by someone else if needed.

I thank everyone again for their input on this thread. I can post pictures of where were fixing (or attempting to) the cut, but not of the cut itself. I will get some a post it. Then you will see that the cut was to such an extent that immaterial of what you do to it, it would always just be temporary. And by that I mean for a few more kilometers.

I read through all the comments and I stick by my story. I tried right from the outset to not be twatwaffle and tackle this problem like any reasonable man would, but I certainly do not take kindly to people who enticed me to their business with certain promises - take my money and when they have to make good on their advertised promise - feed me a cock and bull story! Dit maak die Kanaalaap in my wakker!!

As I said before! I feel done in! If that tyre is repairable then why on earth did they not fix it when I was there - let me pay for it and send me on my way! And I was introduced to a guy from Metzler on the premises, but he was totally non committal.

Therefore! I don't give a rat's ass how much effort and time this takes up, but I will see this through. All the way to the ombudsman!

But, being a fair man! Bruce still have the opportunity to make good! And when he does I will leave no stone unturned to tell the world he did the right thing!

Thats how it should be!  In the meantime! We wait!!!

It seems it was not an assumption, he did speak to the dealer. Maybe not the owner, but he spoke to the dealer.

[Ouman]

OK EVERYBODY PAY ATTENTION.

THE DEALER HAS JUST MADE CONTACT WITH ME AND I'M SURE EVERYTHING WILL BE SORTED OUT FAIRLY.

THANK YOU BIKE TYRE WAREHOUSE

[BikerJan]

OK EVERYBODY PAY ATTENTION.

THE DEALER HAS JUST MADE CONTACT WITH ME AND I'M SURE EVERYTHING WILL BE SORTED OUT FAIRLY.

THANK YOU BIKE TYRE WAREHOUSE

Good news Ouman! Let's see what happens

[Gérrard]

BTW... the best. Think I'll drive the 2400km to go buy a tyre from them just for the saving on the cover 

[armpump]

Ouman please get the relevant info on insurance and post it.

IE what is or is not covered etc

Assemblief

[paulb]

The insurance

[armpump]

Thank you paulb

Anybody have terms and conditions and exclusions ?

[Gérrard]

The insurance

That is meaningless. Only way you get the actual policy it seems is to buy a tyre, present your invoice and requaest a copy. Japie should have one, me thinks.

[greggow]

I feel cheated! And when I do the sh*t is normally about to hit the fan!

The scenario is shortly that we planned this long trip over Easter and I needed tyres that would be suitable for both tar and gravel. After a lot of reading up  and chatting to people I decided on a set of brand new of Metzler Karoo 3's. I also decided to buy from Bike Tyre Warehouse in Midrand 'cuase they offer  "free" insurance which would cover "against any irreparable accidental damages to the insured tyres on your bike" And this is valid for 12 months.

So - low and behold - I get a puncture about 5 kilometers from the Tented Camp turn off! No spare tyre with me so what do I do? I suppose like anyone would in a situation like that I stuck enough "snotstokkies" in there to stop the leak.

Because I was not very confident that it would bring me back home I scavenged around Henk's rubble heap and came across a Karoo 3 thats had life 3 times over, But, beggars can't be choosers and I loaded it on the bike. My puncture repair was still holding out. It last all the way through the park and up Ganaka Pass. On the flat piece up to the Lodge it finally let go and now I could not get it fixed again. So I pumped it just enough to get me to the Lodge.

Begged a pair of homemade tyre levers from the owners and Aaklige Attie and Gingerball proceeded to rip the flat off and put the new old (or old new) Karoo on. Ask Enzo! Himand his crew was there! This saw me home e few days later without any further incident.

But!!! Why would I be worried? I'm insured after all!!

So, Saturday past I took the wheels off my bike and with the insured tyre I set of on the 400km journey to Bike Tyre Warehouse. They're mos going to to sort this for me chop chop! NOT!!!

Had to leave the damaged tyre there as an assessor could only see it on Monday - yesterday!

Today i get the response below:

Japie

The Insurance accessor had a look at the 170/60-16 Metzeler Karoo 3 Tyre..
He said that he cannot Cover as the Tyre was fitted with Puncture Plugs.
Insurance Cover does not cover for repairs done to the Tyre.

Sorry……

Thank you & kind regards

Liz de Kock
General Manager
Administration 

Batt Holdings SA
t:+27 11 205 0216
t:+27 11 05 00073
f:+27 11 31 27078
m: +27 82 564 53 35
www.battholdings.com
Follow Batt Holdings on       
Batt Tyres Trademark & Sole Distributors for Terache Race Tyres* Battech Race Products*STI Wheels USA*Rabaconda Tyre Changers EU*
 
WTF!!!!?? Carrying out a normal puncture repair in the middle of the Tankwa renders this policy null and void!!?? I say bullshit! This kite is not going to fly!

Wrote them a firm mail to tell them where I am with this.!!! But, it seems like I'm going to loose the battle!! I can see myself becoming great buddies with the guys at the Consumer Council. And its not the money! It is the principle!

After all this I guess what I'm trying so say is: DON"T BELIEVE WHAT PEOPLE ARE TELLING YOU TO YOUR MONEY IN THEIR POCKETS!!!

Going to keep the Karoo 3 on the front and try one of those new Motoz in the rear!!

Ok! Klaar!

They are proper see you next tuesdays.

Sent from my SM-N950F using Tapatalk

[BiG DoM]

[/quote]

It seems it was not an assumption, he did speak to the dealer. Maybe not the owner, but he spoke to the dealer.
[/quote]

Bruce is the owner dealer.

[BikerJan]

It seems it was not an assumption, he did speak to the dealer. Maybe not the owner, but he spoke to the dealer.
[/quote]

Bruce is the owner dealer.
[/quote]

So if he is not at the shop there is nobody answering the phones???

[BiG DoM]

It seems it was not an assumption, he did speak to the dealer. Maybe not the owner, but he spoke to the dealer.

Bruce is the owner dealer.
[/quote]

So if he is not at the shop there is nobody answering the phones???
[/quote]

Don't be a twat.