Welcome, Guest. Please Login or Register

Author Topic: MiWay woes...  (Read 1822 times)

0 Members and 1 Guest are viewing this topic.

Offline Jacobsroodt

  • vendor
  • Senior Member
  • ***
  • Bike: KTM 1090 Adventure R
    Location: Western Cape
  • Posts: 3,830
  • Thanked: 65 times
  • Carpe Diem (in Afrikaans: Life's short, Ride hard)
    • West Coast Parts
MiWay woes...
« on: August 22, 2019, 12:39:05 pm »
I insured the KTM through MiWay because Santam underwrites them, and they are very affordable.
I am yet to claim from them, but on two occasions interactions were less than smooth.

The first time they terminated cover for theft because a tracker was not installed on time. They could not furnish me with enough info on supplier pricing to make an informed decision.

A few weeks ago I bought a bike trailer in Sasolburg and contracted bike movers to tow it to Cape Town. Anything on the road should be insured - who bears the cost should the trailer cause damage to another vehicle?
Miway was willing to insure, BUT the trailer had to presented to a verification center within 48 hours. "I will do so as soon as the trailer is here, but I will only have it in a week. Can you grant an extension until it is in my possession? It is my property, so I need to take the responsibility". "No" was the blunt answer from the operator and her supervisor.

So I had to search for another insurer. My car insurer gladly insured the trailer with immediate effect.

MiWay has lost my business, and the fact that I am writing here is not helping them to find new business.
BoosterPlug, LED Spots, Tool Tubes, RustStop, Kappa Screens, Top boxes, Tank Bags, ATG Gear - whatever works for me.
 

Offline ChrisL - DUSTRIDERS

  • Forum Vendor
  • Castrated Dog
  • ******
  • Bike: BMW R1200GS
    Location: Western Cape
  • Posts: 29,226
  • Thanked: 455 times
    • dustriders.co.za
Re: MiWay woes...
« Reply #1 on: August 22, 2019, 12:41:34 pm »
So Miway means "their" way not Your way?

Pm vir Operator en vra hom watter paket het hy vir n DS fiets. Hy het sulke pakkette. :deal: :thumleft:
MOTORCYCLE ACCESSORIES RETAILER
info@dustriders.co.za
ENDURISTAN SOFTLUGGAGE IMPORTER
www.dustriders.co.za
 

Offline Beebop

  • Senior Member
  • ***
  • Bike: BMW R1150GS Adventure
    Location: Gauteng
  • Posts: 3,284
  • Thanked: 75 times
Re: MiWay woes...
« Reply #2 on: August 22, 2019, 12:51:49 pm »
I dislike them simply because I cannot watch anything on TV without their "Hello, Bridget's been in an accident" advert. Them and Outsurance are ridiculous.
 
The following users thanked this post: BullFrog

Offline ktmmer

Re: MiWay woes...
« Reply #3 on: August 22, 2019, 12:58:02 pm »
I insured the KTM through MiWay because Santam underwrites them, and they are very affordable.
I am yet to claim from them, but on two occasions interactions were less than smooth.

The first time they terminated cover for theft because a tracker was not installed on time. They could not furnish me with enough info on supplier pricing to make an informed decision.

A few weeks ago I bought a bike trailer in Sasolburg and contracted bike movers to tow it to Cape Town. Anything on the road should be insured - who bears the cost should the trailer cause damage to another vehicle?
Miway was willing to insure, BUT the trailer had to presented to a verification center within 48 hours. "I will do so as soon as the trailer is here, but I will only have it in a week. Can you grant an extension until it is in my possession? It is my property, so I need to take the responsibility". "No" was the blunt answer from the operator and her supervisor.

So I had to search for another insurer. My car insurer gladly insured the trailer with immediate effect.

MiWay has lost my business, and the fact that I am writing here is not helping them to find new business.

Operator is on the forum with exceptional service , he also deals with Santam.
 

Offline Operator

  • is a Forum Vendor and a
  • Forum Whore
  • ****
  • Bike: Husqvarna (all models)
    Location: Western Cape
  • Posts: 5,613
  • Thanked: 171 times
  • Official Vendor
    • Vendor
Re: MiWay woes...
« Reply #4 on: August 22, 2019, 01:00:07 pm »
I insured the KTM through MiWay because Santam underwrites them

Wrong...............Santam does not underwrite them. 
Santam is a big (major) shareholder, but MiWay is an insurance company on its own registered with the Financial Services Board.
They have no direct link in any way with Santam during their day-to-day operation of the business
In no way is your MiWay policy directly linked to Santam.
 

Offline Kortbroek

Re: MiWay woes...
« Reply #5 on: August 22, 2019, 01:04:55 pm »
Phone the man....you won't be sorry (Obviously I'm referring to Operator).
- you reckon that thing will pop a wheelie? We're about to find out, SLAP that pig!
 

Offline Henardt

Re: MiWay woes...
« Reply #6 on: August 22, 2019, 01:12:17 pm »
I refuse to answer MiWay's cold calls and won't consider them as insurer, after their CEO, Rene Otto, stated last year on Twitter,

" “The Lost Boys of Bird Island” is a must-read for white Saffas - especially Afrikaners who believe they are God’s chosen people".

It's NOT OK for the CEO to slate Afrikaners and then still ask for their money.
 
The following users thanked this post: Africanus

Online Welsh

  • BMW R1150GSV
  • Bachelor Dog
  • *****
  • Bike: BMW R1150GS
    Location: Gauteng
  • Posts: 17,617
  • Thanked: 364 times
  • Thunder Twonk. The two legged Twat Monkey.
Re: MiWay woes...
« Reply #7 on: August 22, 2019, 01:22:19 pm »
There is a reason the low cost direct insurers can do what they do, you pay your policy so that you get paid out in the event of a problem, a good broker protects that right, the low cost direct insurers incentivize there employees to not pay out wherever possible. :sip:
Behind every great man, is a woman rolling her eyes.
 

Offline igno

Re: MiWay woes...
« Reply #8 on: August 22, 2019, 03:51:45 pm »
I refuse to answer MiWay's cold calls and won't consider them as insurer, after their CEO, Rene Otto, stated last year on Twitter,

" “The Lost Boys of Bird Island” is a must-read for white Saffas - especially Afrikaners who believe they are God’s chosen people".

It's NOT OK for the CEO to slate Afrikaners and then still ask for their money.

Ek het al vergeet dat hy dit gesę het.  Miskien moet  hy nie twitter hę nie. 
Ek het die boek ook gelees - en dit is 'n pot gemors, gebaseer op vae en irrelevante stories, geen bewyse, so wat de moer dit met Afrikaners en god se verkose nasie te doen het weet ek nie.   As Rene die boek gelees het en waarde daaruit gekry het verduidelik dit hoekom sy twitter stellig ook snert is - soos die boek.
En sy snertlike opmerking het hulle besigheid gekos.  Hoop hy kry 'n groot bonus daarvoor.
ek dra vandag my screen saver
 

Offline edgy

  • Bachelor Dog
  • *****
  • Bike: KTM 790 Adventure R
    Location: Eastern Cape
  • Posts: 12,642
  • Thanked: 98 times
    • A Stone's Throw Bed & Breakfast
Re: MiWay woes...
« Reply #9 on: August 22, 2019, 03:58:09 pm »
There is a reason the low cost direct insurers can do what they do, you pay your policy so that you get paid out in the event of a problem, a good broker protects that right, the low cost direct insurers incentivize there employees to not pay out wherever possible. :sip:
Exactly how it works :thumleft:
Miway, Outsurance,Auto+General are seriously all a bunch of sharks and this I learnt the hard way when they refused to pay a claim of mine after an accident ....a good broker is worth his weight in gold!
www.astonesthrow.co.za

 BEER..."I drink it when I`m happy or when I`m sad. I drink it when I`m alone. When I have company I consider it obligatory. Trifle with it if I`m not hungry and drink it when I am. Otherwise, I never touch it - unless I`m thirsty"
 
The following users thanked this post: The TRANSPORTER

Offline Blikkies1

Re: MiWay woes...
« Reply #10 on: August 22, 2019, 04:02:31 pm »
An uninsured drunk driver rear-ended my car two months ago, MiWay have tried every trick under the sun not to pay or to inflate my excess to a higher value than the repairs, I've had to study their contract and the voice recording of when I took out the insurance to eventually put them in a corner, they finally approved the claim but gave me a settlement amount without VAT which I had to sort out with them, bunch of skelms if you ask me. This prompted me to check out my bike coverage from them, contract states that they will only pay for 75% of damages or loss, will be contacting operator once the car has been repaired.
 

Offline Sidpitt

  • Senior Member
  • ***
  • Bike: BMW R1200GS
    Location: Free State
  • Posts: 1,352
  • Thanked: 22 times
  • Thumpers Rule!!!
Re: MiWay woes...
« Reply #11 on: August 22, 2019, 04:24:14 pm »
There is a reason the low cost direct insurers can do what they do, you pay your policy so that you get paid out in the event of a problem, a good broker protects that right, the low cost direct insurers incentivize there employees to not pay out wherever possible. :sip:


What he said!!!!    :thumleft:
If you dont like something, change it!
If you cant, change your attitude.
Dont complain!
 

Online 2StrokeDan

  • I've been to paradise, but i've never been to me....
  • Castrated Dog
  • ******
  • Bike: KTM 690 Adventure
    Location: Western Cape
  • Posts: 22,316
  • Thanked: 987 times
  • RD350 and Rossi!!!!!!
Re: MiWay woes...
« Reply #12 on: August 22, 2019, 05:25:24 pm »
I refuse to answer MiWay's cold calls and won't consider them as insurer, after their CEO, Rene Otto, stated last year on Twitter,

" “The Lost Boys of Bird Island” is a must-read for white Saffas - especially Afrikaners who believe they are God’s chosen people".

It's NOT OK for the CEO to slate Afrikaners and then still ask for their money.

Rene Otto is another one with egg on his/her face. Rotten egg.
 

Offline Operator

  • is a Forum Vendor and a
  • Forum Whore
  • ****
  • Bike: Husqvarna (all models)
    Location: Western Cape
  • Posts: 5,613
  • Thanked: 171 times
  • Official Vendor
    • Vendor
Re: MiWay woes...
« Reply #13 on: August 22, 2019, 05:47:58 pm »
I refuse to answer MiWay's cold calls and won't consider them as insurer, after their CEO, Rene Otto, stated last year on Twitter,

" “The Lost Boys of Bird Island” is a must-read for white Saffas - especially Afrikaners who believe they are God’s chosen people".

It's NOT OK for the CEO to slate Afrikaners and then still ask for their money.

Rene Otto is another one with egg on his/her face. Rotten egg.

Background info:

Rene Otto is the guy that originally thought out the Outsurance concept and was MD for the first few years until he sold his shares for profit to corporate.

He was then approached by the Sanlam group to come and set up an Outsurance competition company and become the MD................. and that is how MiWay was born.
 

Online 2StrokeDan

  • I've been to paradise, but i've never been to me....
  • Castrated Dog
  • ******
  • Bike: KTM 690 Adventure
    Location: Western Cape
  • Posts: 22,316
  • Thanked: 987 times
  • RD350 and Rossi!!!!!!
Re: MiWay woes...
« Reply #14 on: August 22, 2019, 05:50:03 pm »
I refuse to answer MiWay's cold calls and won't consider them as insurer, after their CEO, Rene Otto, stated last year on Twitter,

" “The Lost Boys of Bird Island” is a must-read for white Saffas - especially Afrikaners who believe they are God’s chosen people".

It's NOT OK for the CEO to slate Afrikaners and then still ask for their money.

Rene Otto is another one with egg on his/her face. Rotten egg.

Background info:

Rene Otto is the guy that originally thought out the Outsurance concept and was MD for the first few years until he sold his shares for profit to corporate.

He was then approached by the Sanlam group to come and set up an Outsurance competition company and become the MD................. and that is how MiWay was born.

Interesting! I am with Outsurance, and quite happy.
 
The following users thanked this post: TheBear

Offline ianb

  • Senior Member
  • ***
  • Bike: BMW R80GS
    Location: Kwazulu Natal
  • Posts: 1,707
  • Thanked: 47 times
  • BMW R80GS. KTM 790R
    • BLOMEYERS
Re: MiWay woes...
« Reply #15 on: August 23, 2019, 10:16:58 am »
I am with Outsurance, Been very happy .And have had a claim on my 950. Paid out in 3 days.  And they claimed the exes from the other party.
 

Offline edgy

  • Bachelor Dog
  • *****
  • Bike: KTM 790 Adventure R
    Location: Eastern Cape
  • Posts: 12,642
  • Thanked: 98 times
    • A Stone's Throw Bed & Breakfast
Re: MiWay woes...
« Reply #16 on: August 23, 2019, 10:24:01 am »
All 100`s until theres proper money to pay up
www.astonesthrow.co.za

 BEER..."I drink it when I`m happy or when I`m sad. I drink it when I`m alone. When I have company I consider it obligatory. Trifle with it if I`m not hungry and drink it when I am. Otherwise, I never touch it - unless I`m thirsty"
 

Offline Jacobsroodt

  • vendor
  • Senior Member
  • ***
  • Bike: KTM 1090 Adventure R
    Location: Western Cape
  • Posts: 3,830
  • Thanked: 65 times
  • Carpe Diem (in Afrikaans: Life's short, Ride hard)
    • West Coast Parts
Re: MiWay woes...
« Reply #17 on: August 23, 2019, 01:27:34 pm »
Mutual and Federal and Santam were the best insurers a few years ago. Not sure how much has changed?
BoosterPlug, LED Spots, Tool Tubes, RustStop, Kappa Screens, Top boxes, Tank Bags, ATG Gear - whatever works for me.
 

Offline IDR

  • <insert bias disclaimer here>
  • Administrator
  • Forum Whore
  • ***
  • Bike: NER-A-CAR
    Location: Gauteng
  • Posts: 8,627
  • Thanked: 66 times
Re: MiWay woes...
« Reply #18 on: August 23, 2019, 01:43:03 pm »
Mutual and Federal and Santam were the best insurers a few years ago. Not sure how much has changed?

Mutual & Federal now owned by Old Mutual.

And it feels to me like Santam are becoming more direct-to-consumer instead of always just being underwriters...?
The three things you need to fix anything in the universe: duct tape, WD-40 and a hammer.  If it moves and it shouldn't, use the duct tape.  If it doesn't move and it should, use the WD-40.  Otherwise use the hammer.
 

Offline m0lt3n

  • Ervare noob
  • Senior Member
  • ***
  • Bike: KTM 1190 Adventure
    Location: Northern Cape
  • Posts: 4,954
  • Thanked: 122 times
Re: MiWay woes...
« Reply #19 on: August 23, 2019, 02:33:53 pm »
I am with MiWay and very happy so far.
Have claimed on the bike and no issues, actually made nice profit out of their policy to rather pay me and not panelbeaters, with the risk of further damage falling to me. (wilddogs secondhand parts whoohoo!)

Have had the same on a car door as well where their panelbeater quoted high and mine low, I said my car is not going to non BMW approved panelbeater in far away town. Paid me their quote and I fixed at half price at closer-to-home panelbeater.

Had a big claim on car, undriveable. no big issues. Also had claim on house content without to much issues, except that I had to have alarm fitted after.


Have bought a vehicle and gotten extension to only have inspected later.
A bike couldn't get inspected in my local small town at one time and they insured it without any inspection.

Dooie visse gaan saam met die stroom...