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Author Topic: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS  (Read 7584 times)

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Offline Linde2013

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #80 on: May 05, 2013, 10:26:24 pm »
Final drive lube is normally changed at first service and then BMW used to claim was 'lube for life' ? It is a specific Castrol product not readily available off the shelf (I buy from my dealer often as I mainly self service). I replace mine regularlly as a rule as I cannot believe in a life time lube! ....

Whilst your Ford Cortina gearbox or diff does a few 100.000km or factually a whole life on one very ordinary 75W90 gearbox oil fill? What does make the BMW final drive pinion and crown gears so special that they should require fresh gearbox oil every 10,000km. Are the gears really that crappy ???
IMHO the whole "change gearbox & FD oil" story on the R 1100 / 1150 was a whole load of BS originating some time in the 1940's before you could get gearbox oils which work as a lifetime fill.
Now finally on the 1200 someone at BMW corrected that nonsense, a FD packs up because it's of flimsy design or poor quality of manufacture and you guys think it's because someone did not change the oil ???
Or because someone wheelied the bike ??? :lol8: :lol8: :lol8:

As for the case first of all: Troll go away!
You only come here to dump your trash oh well we all have just waited for you! ::)

Your case seems to be very simple: Bike waaaay out of warranty, sorry.
You don't really expect them to be generous, do you ???
I don't really see what you still want from them. They told you it's stuffed, they told you it's out of warranty and you have to pay to get it fixed.

I was expecting answers to why this happened to try and avoid it from happening again. If this happen to you, wouldn't you like to know how or why?
 

Offline Manic

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #81 on: May 05, 2013, 10:29:26 pm »
I always advise the guys to keep servicing at bmw even if Warranty expired.
For excactly the reason what happened here now.

On any claim, and especially a Goodwill claim, if one single service was missed or done by someone else than Bmw, they will not even look at what your problem is, defect or no defect, no assistance one time bye bye pak jou tassie en uit by die deur. Sad but true.
 

Offline Inprogress

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #82 on: May 05, 2013, 10:36:44 pm »
Ok there you go. Not serviced at Bmw, bye bye assistance from them.

See it as school fees and move on.


Luister hier, my Blackbird is 12 jaar oud, 108 000km op die clock.... redelik hard gery, Pierre, jy behoort te weet... meeste kak wat ek gehad het was die charging system... motor nog nooit oop nie, original clutch... gebruik nie olie nie.... Ek het die bike self gediens na die waarborg verval het... Ek weet van ver te veel BM's, ALLE BM's met diff's wat kak het, as van enige ander bike...

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Beter om die ou boxers te ry. My G/S gekoop met naby aan 98000km en niks fout nie en ook geen diff probleme nie - of enige probleme behalwe die stupid speedo naald wat gebreek het. Ek kon net nooit heeltemal gemaklik raak op die fiets nie - maar was flippen lekker om te ry.
« Last Edit: May 05, 2013, 10:39:20 pm by Inprogress »
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Offline GenXX

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #83 on: May 05, 2013, 10:43:24 pm »
When buying a new BMW.... the salesman should tell the "sell by date"  :imaposer: :imaposer:
Its not the big that eats the small. its the fast that eats the slow.....
 

Offline Linde2013

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #84 on: May 05, 2013, 11:01:28 pm »
When buying a new BMW.... the salesman should tell the "sell by date"  :imaposer: :imaposer:

A GS shouldn't have a " sell by date"! That is why I bought into the GS brand! But like I said earlier, I have learned a few lessons!!
 

Offline BiG DoM

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #85 on: May 06, 2013, 12:38:51 am »
Thanks Linde for the further info and disclosure. Do not worry too much about the chirps and boffins here as par for the course  ;) (I was once told anyway that a boffin is someone who when he sits on the toilet his  balls hang in the water  ;D ... why do Imget a picture of 2SD in my head?)

Moving on - It does sound like the dealer should supply you with a proper damage report and possible cause. If I understand correctly the bike was serviced by them at 20K and they did not complete the job according to schedule - no FD oil change? Not that this should be a cause necessarily. It sounds as if your bike has had a normal life and use and should not have had this failure - I myself would also have liked a professional opinion on possible cause.

Now this situation in this country where the dealer has one by the balls is BS - even in USA you can self service and retain warranty if you can prove you used the right parts and acceptable consumables. Obviously here bike is out of warranty but let them give you a report.
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Offline Fudmucker

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #86 on: May 06, 2013, 06:50:21 am »
There's always THREE sides to a warranty story - e.g. the customer's side, the dealer's side and the truth.
Sometimes it's a lot of both, with maybe a tiny item left out.
Sometimes the truth directly aligns with one side or the other.

Lessons learned:
If you want a warranty honoured, comply with the warranty conditions.
If you want goodwill to continue, keep the customer-dealer relationship going strong with interval / annual services.
When your bike nears the end of the warranty, buy extended warranty insurance - the dealers can intorduce you to the product as well.


(In my case, the dealer principal suggested I look at it as an added value product.  My bike is insured against stated faults until 100K. For me, that's another 4-5 years of riding.

For context and comparison, are there any WD's riding OTHER MAKES (Orange, Red, Blue, Yellow) who can give their accounts of "out of warranty" experiences and goodwill assistance from THAT brand?
I for one would find that most interesting.

2SD?
« Last Edit: May 06, 2013, 06:52:27 am by Fudmucker »
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Offline 2StrokeDan

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #87 on: May 06, 2013, 07:16:29 am »
Fudmucker, I can and will obviously only speak of my own experiences, and having owned MANY Japanese bikes I feel absolutely privileged in informing you here that there is a good reason why Jap owners of motorcycles do not need to be babied in the BMW sense. Warranty issues only become issues if and when your bike breaks down, and I CAN NOT complain about reliability on Japanese machines.
The joke here is that if you continue servicing your out-of-warranty machine at BMW, you will have paid for any faults anyway in the form of very expensive parts and labour costs.
OR DO YOU BMW FANS REALLY BELIEVE THAT BMW IS GIVING YOU PARTS FOR FREE???? There VERY high labour and parts cost ensure that they can "give" you some stuff for "free".
Advice; service elsewhere, or at home yourself, but calculate how much you save and put that saving aside for when[not if] that FD kaks. You will find that it becomes self-explanatory why BMW can give "free goodwill back-up" to those that have invested with them already.
Common logic really, that really nothing is ever for free. BMW just convinces it's fans that it is. :lol8:
 

Offline alanB

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #88 on: May 06, 2013, 07:59:50 am »
When buying a new BMW.... the salesman should tell the "sell by date"  :imaposer: :imaposer:

A GS shouldn't have a " sell by date"! That is why I bought into the GS brand! But like I said earlier, I have learned a few lessons!!

IMO you shouldn't believe brand hype so deeply.

We South Africans tend to get carried away with brand myths such as:

All Toyota bakkies are....

All Land Cruisers are....

All GS's are....

All Honda's are ...

All Japanese bikes are ....


As you imply people tend to buy the brand myth and not the bike itself.  And then expect the bike to conform to their elevated ideals of indestructability - but its just a bike or a car at the end of the day, it might be a very good bike, but its just a bike. 

Last time I visited my (car) mechanic he showed me a Land Cruiser bakkie he was working on which was in pieces all over the workshop (he specialises in Land Cruisers). He was in a rage, because the thing was absolutely stuffed, suspension, engine, interior etc and it didnt have very high mileage.  He said he saw quite a few in that condition because the owners had bought the myth and thought that since they had bought one of the toughest most reliable vehicles available (which they are), they didn't have to do any maintenance and could also treat the poor things as badly as they like.  They bought the myth, not the car.

Lots of arguments, denial, disappointment etc would be avoided if people were just a teeny more realistic about this whole issue IMO. 
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Offline lecap

Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #89 on: May 06, 2013, 08:01:28 am »
When buying a new BMW.... the salesman should tell the "sell by date"  :imaposer: :imaposer:

Not sure about expiry dates of the big BMW's.
I can only tell you BMW F650Dakaks seem to be past their expiry date :-\

I just saw this (source: www.realoem.com):

Quote:

04 FUEL PUMP  1   16142346545  +core, ENDED  
Notes

+core = plus core charge.
ENDED = The part has been discontinued.

End of quote.

It's not the only part. Rear swingarm for example has been discontinued too.


Makes you feel all warm and fuzzy ne?
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Offline the_BOBNOB

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #90 on: May 06, 2013, 08:21:01 am »
When buying a new BMW.... the salesman should tell the "sell by date"  :imaposer: :imaposer:

Not sure about expiry dates of the big BMW's.
I can only tell you BMW F650Dakaks seem to be past their expiry date :-\

I just saw this (source: www.realoem.com):

Quote:

04 FUEL PUMP  1   16142346545  +core, ENDED  
Notes

+core = plus core charge.
ENDED = The part has been discontinued.

End of quote.

It's not the only part. Rear swingarm for example has been discontinued too.


Makes you feel all warm and fuzzy ne?


ah lecappie you can 2sd should get married - you 2 would make a nice couple  :peepwall:

the reason (listen closely) why the parts are discontinued is.....

wait for it....

wait for it....

they are the exact same parts used on the Sertao or Sertoa or whatever that bikes name is.

the Dakar part number got ENDED cause it got superceded by the Sertao part  ::)

 :peepwall:
 

Offline DirtRebell

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #91 on: May 06, 2013, 08:29:57 am »
When buying a new BMW.... the salesman should tell the "sell by date"  :imaposer: :imaposer:

Not sure about expiry dates of the big BMW's.
I can only tell you BMW F650Dakaks seem to be past their expiry date :-\

I just saw this (source: www.realoem.com):

Quote:

04 FUEL PUMP  1   16142346545  +core, ENDED 
Notes

+core = plus core charge.
ENDED = The part has been discontinued.

End of quote.

It's not the only part. Rear swingarm for example has been discontinued too.


Makes you feel all warm and fuzzy ne?


ah lecappie you can 2sd should get married - you 2 would make a nice couple  :peepwall:

the reason (listen closely) why the parts are discontinued is.....

wait for it....

wait for it....

they are the exact same parts used on the Sertao or Sertoa or whatever that bikes name is.

the Dakar part number got ENDED cause it got superceded by the Sertao part  ::)

 :peepwall:

:spitcoffee: :imaposer:
 

Offline TK-Ten

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #92 on: May 06, 2013, 08:35:58 am »
Well said alanB  !   :thumleft:
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Offline GenXX

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #93 on: May 06, 2013, 08:45:44 am »
Well said alanB  !   :thumleft:

NO no... well said BOBNOB..... :imaposer: :imaposer:
Its not the big that eats the small. its the fast that eats the slow.....
 

Offline lecap

Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #94 on: May 06, 2013, 10:08:45 am »
Fine Bonnob, let's replace  16142346545  with 16147723464 from the Sertao - the price is - oh, wait - no price listed ???

Do you want to try and order one?

Let's see if you get one before you get the swingarm pivot bearing inner races which have been on back order for six months or so (and which aren't even marked out of stock)

Re. the rear swingarm: Fell free to fit a Sertao swingarm. Yes it is mechanically the same but it's black, not silver. I'm sure you don't mind ???

And me and 2SD will happily ride our Jap crap which did not break to begin with whilst you can wait for BMW to honour your warranty :evil6:
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Offline the_BOBNOB

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #95 on: May 06, 2013, 10:15:43 am »
Fine Bonnob, let's replace  16142346545  with 16147723464 from the Sertao - the price is - oh, wait - no price listed ???

Do you want to try and order one?

Let's see if you get one before you get the swingarm pivot bearing inner races which have been on back order for six months or so (and which aren't even marked out of stock)

Re. the rear swingarm: Fell free to fit a Sertao swingarm. Yes it is mechanically the same but it's black, not silver. I'm sure you don't mind ???

And me and 2SD will happily ride our Jap crap which did not break to begin with whilst you can wait for BMW to honour your warranty :evil6:

that rear swing arm inner races - bmw south africa also tuned me its going to take 3-4 months maybe longer etc etc

i ordered them from a bmw dealer in north america - they were here inside 3-4 weeks (they also did not have stock of everything but they overnighted the stuff from germany and my package was shipped 2 days later)

yes the black swingarm is screwed up - i had to buy one of those end caps for my bike and like you said - it was ENDED so i got a black one.

had to sand down both end caps, sprayed them with rattle can silver and then with rattle can clear lacquer and they look perfect

its more hassle but i dont see them stopping parts support for these bikes any time soon

 

Offline the_BOBNOB

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #96 on: May 06, 2013, 10:24:25 am »
both those pumps still look to be on sale ???

http://www.maxbmwmotorcycles.com/fiche/PartsSearch.aspx?parts=16142346545%0A16147723464

the dakar one is not listed as discontinued ???

http://www.maxbmwmotorcycles.com/fiche/DiagramsMain.aspx?vid=51608&rnd=04302013

the rear swing arm (or REAR WHEEL FORK as they call)  it is clearly marked as superceded - but not as unobtanium ???

http://www.maxbmwmotorcycles.com/fiche/PartsSearch.aspx?parts=%2033%2017%207%20665%20280

use a better site for sourcing parts and info and you wont get worked up about nothing so quickly  :peepwall:

 :ricky: :ricky: :ricky:
 

Offline Manic

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #97 on: May 06, 2013, 10:26:15 am »
GS service is between R1500 and R2300.

Not that expensive if you ask me.

Annual service around R1000-R1500.

Those two services cost the oke a new diff of R17 000 now.
 

Offline charliepappa

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Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #98 on: May 06, 2013, 10:40:31 am »
Eish, this is very sad... :'(
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Offline lecap

Re: VERY DISAPPOINTED WITH BMW - PLEASE READ GS/GSA OWNERS
« Reply #99 on: May 06, 2013, 11:13:07 am »
...

use a better site for sourcing parts and info and you wont get worked up about nothing so quickly  :peepwall:

 :ricky: :ricky: :ricky:

I never claimed my information to be fact.
Unlike you. Do you have confirmation that maxbmwmotorcycles actually HAS the parts available or do you just ASSUME they have what they advertise on the www?

Maybe trying to order the parts would leave you a bit less :ricky: :ricky: :ricky: ?

I have long and painful experience with ordering stuff which "is available on the shelf" or "ships in 3 to 5 days". ::)


Then you write about having to sand down and respray a part for your bike (which could be as little as six years old) and tell us BMW will not stop supplying parts for your bike any time soon ???

You're right. They have done it already. :lol8:
You're just lucky that you can find plenty of matching parts on the Sertao shelf.



At the end of the day it all boils down to:

The OP's bike was out of warranty and it broke.
BMW said: Sorry Dude  out of warranty.

The OP asked: How could it break so early?
BMW apparently did not bother to give him an answer. (Not good)

If I may jump in here to bring the story closer to a conclusion:
Everything can break, for a myriad of reasons.
If your R1200GS final drive packs up after 20,000km you're unlucky.
Really unlucky if your warranty has expired.

If you believe your BMW can't break after as little as 20,000km you're naive.
"If you think it's expensive to hire a professional to do the job, wait until you hire an amateur." (Red Adair)